I have read many people have had problems with random phone restarts when making or receiving calls, but my issue is much more specific.
I'm surprised my Googling hasn't turned up anything on this problem, as my Touch Pro is running a stock rom (from 3 Australia), and issue was occurring before I installed any additional apps.
Issue as follows:
Model: HTC Touch Pro T7272 (Raph100)
ROM: 1.90.861.7 WWE
Radio: 1.02.25.19
Protocol: 52.33.25.17U
When connected to PC via USB and Windows Device Mobility Centre is active (the Vista version of Activesync), whenever an incoming call is answered, the phone restarts / reboots itself within a second of answering the call. I don't know if this also happens when making a call as I haven't tested that yet.
** Edit 1 **
I have now tested outgoing calls and the phone does not reboot / restart, so this problem is limited to incoming calls only.
** Edit 2 **
Restart also occurs when mail is syncronising over a GPRS/EDGE connection and an incoming call occurs. Appears issue is somehow related to Activesync or mail send/receive (in this case it was an IMAP mail account).
** Edit 3 **
I've found another reference to perhaps the same issue at http://forum.xda-developers.com/showthread.php?p=2827920 where the phone would reboot within 30 seconds or so of making a call when roaming. My house (the only place I've seen this issue now that I think of it), is in a roaming area for my carrier, so this may be the same issue. Mine definitely only reboots during a mail send / receive though (not sure if normal data transfer will cause this - haven't tested yet).
** Edit 4 **
Reboot occurs during ANY data transfer on EDGE/GPRS when an incoming call occurs. Tested by updating weather whilst calling phone from landline. It appears the Raphael doesn't know how to handle the fact that Voice and Data aren't supported on GPRS/EDGE simultaneously, so it just poos itself and reboots. Although I originally thought this was somehow related to an active WMDC connection via USB, my phone must have been syncronising mail via the GPRS/EDGE connection (as I'm roaming here), even though it was plugged in to the PC. I have now confirmed that so long as data isn't being transmitted via GPRS, calls can be received or made whilst it is plugged in via USB and Activesync/WMDC is active.
** End Edit **
As I do more tests I'll add more information to this post.
I'm experiencing the same problem here also.... I'm with 3 and when the phone is roaming on the Telstra network, it will reboot within 30 or so seconds of receiving an incoming call.
Just want to add that I can reliably crash the phone if I make an outgoing call whilst roaming (easily done, my house is in a roaming area for 3), and I go into my mail client and select send/receive... bang... restart.
Another 3 customer with same issue
Hi guys.. Just wanted to drop myself in as another user with the same issue.
I thought it was a doa handset and took it back but new one doing the same thing (when roaming)
Has anyone tried any other rom on it?
Cheers
I have a colleague with the same phone and ROM as me, so I will test with his device today to see if the same thing happens. I suspect the Network 3 Radio stack is dodgy, so I'll be letting 3 know about this as soon as I confirm whether this is happening on my friend's phone.
There's another person having this issue here;
http://www.1800pocketpc.com/2008/03/19/auto-disconnect-gprs-on-ppc.html
He says
# Marko Says:
October 5th, 2008 at 11:48 am
how do i hack the registry, so that when an incoming call is received, to turn of GPRS.
I have a problem with my network, when GPRS is downloading, and an icoming call is received -> the device restarts.
Thanks
Marko
Click to expand...
Click to collapse
Okay, have now tested this with my colleague's TP (which has same ROM, Same radio, same carrier and so-forth), and his TP DOES NOT RESET under the same circumstances!
This being the case, it looks like a hard reset is the logical next step as something must have gotten buggered up somewhere along the line!
Now to look up how to hard reset these things....
I'll report back with my results.
Okay, Hard Reset fixed it.
I read somewhere in XDA-Dev that a part of the OEM setup you see when you first start the device has already been completed (either by 3 or someone else further up their supply chain). I can confirm that after the hard reset, the setup process was slightly different (longer), than what I saw when I first turned the TP on out of the box. Whether this has any bearing on things I have no idea.
I will now begin the laborious process of installing and tweaking everything as per my requirements whilst testing this restart-on-call issue in-between each step to see if the issue arose because of something I did.
I'll report back either way.
After a day, and all software reinstalled, I don't seem to have this issue anymore. I can only assume that this was due to some setting / configuration which was made by 3 or someone else up the supply chain before I received the phone, or maybe one of the configuration scripts didn't run properly when I first turned on the phone. Either way it's working now.
Codenix.
guys, just letting you all know that my phone is a non-3 HongKong edition, it has RomeOS2 on it and the latest radio. I haven't tested it in a couple of days, but since mine hasn't been "touched" by Three, I doubt it has to do with their ROM or Radio
guys, just letting you all know that my phone is a non-3 HongKong edition, it has RomeOS2 on it and the latest radio. I haven't tested it in a couple of days, but since mine hasn't been "touched" by Three, I doubt it has to do with their ROM or Radio
Edit: and my phone is still crashing.
Mine crashed again on the weekend, so either the problem was intermittent when I did my testing the other day and didn't show itself, or something I've installed since then has caused the problem.
The only thing which springs to mind is the latest version of Google Maps which I installed on the weekend, and which I had also installed prior to noticing the reboot issue before my hard restart.
Thanks for your input Sawbones - at least this confirms that there's nothing specific to the Three ROM causing this.
I surprised many more people aren't also experiencing this problem. Perhaps most people rarely roam.
I have the touch pro and use this India. I have the same problem while roaming. I have installed BlackBerry Connect and whenever i am on EDGE or GPRS, the phone crashes and reboots when I receive an email while I am on an incoming call. I haven't found a solution yet.
- Radha
Codenix said:
I have read many people have had problems with random phone restarts when making or receiving calls, but my issue is much more specific.
I'm surprised my Googling hasn't turned up anything on this problem, as my Touch Pro is running a stock rom (from 3 Australia), and issue was occurring before I installed any additional apps.
Issue as follows:
Model: HTC Touch Pro T7272 (Raph100)
ROM: 1.90.861.7 WWE
Radio: 1.02.25.19
Protocol: 52.33.25.17U
When connected to PC via USB and Windows Device Mobility Centre is active (the Vista version of Activesync), whenever an incoming call is answered, the phone restarts / reboots itself within a second of answering the call. I don't know if this also happens when making a call as I haven't tested that yet.
** Edit 1 **
I have now tested outgoing calls and the phone does not reboot / restart, so this problem is limited to incoming calls only.
** Edit 2 **
Restart also occurs when mail is syncronising over a GPRS/EDGE connection and an incoming call occurs. Appears issue is somehow related to Activesync or mail send/receive (in this case it was an IMAP mail account).
** Edit 3 **
I've found another reference to perhaps the same issue at http://forum.xda-developers.com/showthread.php?p=2827920 where the phone would reboot within 30 seconds or so of making a call when roaming. My house (the only place I've seen this issue now that I think of it), is in a roaming area for my carrier, so this may be the same issue. Mine definitely only reboots during a mail send / receive though (not sure if normal data transfer will cause this - haven't tested yet).
** Edit 4 **
Reboot occurs during ANY data transfer on EDGE/GPRS when an incoming call occurs. Tested by updating weather whilst calling phone from landline. It appears the Raphael doesn't know how to handle the fact that Voice and Data aren't supported on GPRS/EDGE simultaneously, so it just poos itself and reboots. Although I originally thought this was somehow related to an active WMDC connection via USB, my phone must have been syncronising mail via the GPRS/EDGE connection (as I'm roaming here), even though it was plugged in to the PC. I have now confirmed that so long as data isn't being transmitted via GPRS, calls can be received or made whilst it is plugged in via USB and Activesync/WMDC is active.
** End Edit **
As I do more tests I'll add more information to this post.
Click to expand...
Click to collapse
Any luck so far? I have the same issue in India. I have tried every single trick that i know off including updating the ROM and flashing a new Radio (1.02.25.28 - saw it in another thread that this is a good and stable Radio Version.). It is very annoying that everytime i receive a blackberry email when i am on a call the phone would reboot
-Radha
No luck here. I thought the reset had fixed it, but perhaps my testing wasn't very good as I had to force my phone to roam, unlike when I am at home and I'm outside my provider network area.
I'm surprised more people aren't reporting this issue though.
Surprising indeed. Not many are complaining about this it looks like. I have been searching the Internet relentlessly to see if anyone has solved this but to my bad luck there is none.
The phone crashes if i receive a call while i am updating my weather. So far i have tried the following Radios:
1.01.25.16
1.02.25.11
1.02.25.19
1.02.25.28
1.02.25.27
1.02.25.31
1.02.25.32
The phone crashes on the said problem consistently. I even recently updated my ROM to ROMeOS 1.40 and repeated the above Radio's to verify. I am able to reproduce this problem with:
* Blackberry Connect receiving emails while on the call
* ActiveSync Receiving emails while on the call
* Updating Weather
Basically any data connection being active.
I am extremely frustrated with this phone and thinking of dumping this phone and go back to my TYTN II (Kaiser) which was perfect and worked with EDGE/GPRS and BlackBerry flawlessly.
- Radha
+1 Here, tried different ROMS, different radios and even different SIM cards, I guess it's goin back......
Same here guys. Im on 3 and when I roam to Telstra GSM it dies very soon after. This is very annoying and HTC should fix this as a matter of urgency.
Rename thread to "Raphael restarts on call when roaming"
Can a moderator please rename this thread? The issue is not related to wmdc as I originally thought.
Thanks.
Codenix.
Happening to me as well (and i am trying to support 4 others in our business).
If only 3 would have some bloody coverage it wouldnt be such a problem.
Has anyone tried the new ROMs for Optus/Vodafone?
Or could it have something to do with turning on/off HSDPA?
Is there a way to stop data connections when roaming? so at least we could use it as a normal phone when roaming.
My Desire S won’t make or receive phone calls or texts. My first thought was the radio, so I upgraded to ICS using the standard downloaded RUU, which includes a radio update. The problem is still there so its not radio related.
All other parts of the phone work 100%. It shows good GSM signal strength, shows the correct network provider details, has good mobile internet, wifi’s fine, the SIM is fine on other phones, shows that it is on GSM not WCDMA.
If I try to make a call there is a brief pause and then a beep and either:
It reverts to the dialer screen
or
The phone semi-crashes
or
The phone fully crashes and needs a reboot
If I try to send a text it reports that it can't be sent after a number of re-tries.
If I try to call the phone from another phone, it just says number not available.
I suspect a hardware fault, but I’m not sure. Is there a potential software fix for this?
Any help would be much appreciated!
Hi
Im having a strange issue that i only just noticed and was wondering if others are having the same problem.
It seems when i am connected to either 5ghz wifi AC or Wifi 2.5gz N,
My phone refuses to accept incoming calls, will call out just fine but will not let me receive.
when I turn wifi off calls come through OK, Just wondering if there is someone who can help.
Update - I have re-flashed both kernel to stock - same wifi being on blocks incoming calls.
I have re-flashed the ROM - again, same issue Wifi seems to interfere with incoming calls and sms. -- Will not receive anything until I disable wifi??
I have also just booted into Safe Mode and the same problem still exists - Wifi is blocking incoming calls, but i can send sms and calls while being on wifi.
Is this a Bug!!! should I report this to CM - could some one else please try this process.
I have also checked and double checked my APN settings and they are correct.
Will do a complete factory reset and see if problem still exists.
UPDATE 2
This has to be a bug I have factory fastboot.zip'd back to XNPH22R
and the wifi bug is still there!
Thankyou in advance
I have the same problem, for which not received a call on the job.
How to solve it? help
I realised my APN settings it was also using 4g but my provider doesn't do 4g when set to 3g only my problems went away.
What Rom are you using? That would help.
Stay to the latest version of the rom
Sent from my One A0001 using Tapatalk
I changed the sim card and the network, the problem is solved.
Dealing with this issue on my AT&T LG G8 on T mobile.
Hey Guys,
Hoping you can help me. Galaxy S7 930F running custom rom:
(https://forum.xda-developers.com/galaxy-s7/development/rom-galaxy-project-t3440314)
Ran it in December v8.13 with Android 6.0.1 and was getting the follow issue:
- Inbound and Outbound Calls Unable to connect
- SMS/MMS and data over 4g/3g good.
- Different carrier sim - All ok
- Sim in different phone - All ok.
Decided to update to v9 with Android 7, on a full wipe and format and still the same issue.
APN setting are good. copied from old to new, even tempted reentering to be sure. but still the same
Under SIM status shows as connected but still unable to connect.
1. When I make an outbound call I get nothing, just the sound of attempting to call, no ring and just silence.
2. Inbound calls get a 'The mobile phone you are calling is not accepting incoming calls'.
Anybody got any suggestions? Getting really confused now.
I have an unlocked originally-T-mobile OP9, with Android 11, and I have an issue with Google Fi that I couldn't find online references to.
Every so often, I can't make calls: the dialer starts to dial and then stops within a fraction of a second. A reboot always solves the problem, but then the problem comes back eventually. Data works fine.
Update: I can't receive calls in this state either.
I tried using the beta Google Phone dialer, and maybe even some third-party dialer, and the issue is the same.
killing the com.android.server.telecom:ui task solved the problem without a reboot, and now I have a Tasker shortcut to do that on my home page, but that's not really a viable solution given that incoming calls don't work when the issue happens.
Does someone maybe have a version of Telecom.apk from a different firmware that I could try?
A bit more experimentation: When the phone is in the bad no incoming/outgoing calls state, if I turn off mobile data, or switch it to 2G, everything works again. Then when I switch back to 5G, calls don't work (but data works). Is it a VoLTE issue?
Bump... Am I really the only person on XDA using a TMO OnePlus 9 on Google Fi? Is anybody using an international OnePlus 9 at least? I might want to change to international firmware then.
Well, I think I've solved it by installing international firmware. My guess is that the problem had to do with VoLTE support in the T-Mobile firmware.