Hi all, i recently got a vodafone Treo Palm 750 from a friend who bought it from the UK.
I'm currently outside the UK...now when i try to put my non-UK sim card into the phone, it logs on normally to my GSM network however the phone exhibits the following weird behaviour.
1) SMS send and receive works normally.
2) I cannot make a call... phone starts dialing then hangs up by itself immediately.
3) When someone calls me i can receive the call... but my microphone and speaker are off so that i cannot hear the person nor can they hear me... in other words i cannot make or receive voice calls.
4) Despite having the tap sound turned on, the touch screen makes no sound when tapped.
5) Even after pairing with another phone, i am unable to send files to the treo over bluetooth.
Basically the situation is I cannot use the phone for calls yet i can send SMS. Now I don't know anything about the different types of phone locks and have never worked with locked phones, but is this behaviour caused by some wierd thing vodafone did to prevent me using the phone outside the UK ? If so why would they let me use my non-UK simcard to SMS but not call ?
The phone has no scratches so i doubt this is a hardware issue caused by the phone falling previously.
Please give me any idea about why this is happening and how i can fix all issue so i can use this phone throughout the world. (btw i did a soft reset but no difference... i don't want to do a hardware reset because if this phone is somehow partially unlocked then it may revert back and i won't even be able to use my non-UK sim outside the UK to SMS).
Thanks
I have read many people have had problems with random phone restarts when making or receiving calls, but my issue is much more specific.
I'm surprised my Googling hasn't turned up anything on this problem, as my Touch Pro is running a stock rom (from 3 Australia), and issue was occurring before I installed any additional apps.
Issue as follows:
Model: HTC Touch Pro T7272 (Raph100)
ROM: 1.90.861.7 WWE
Radio: 1.02.25.19
Protocol: 52.33.25.17U
When connected to PC via USB and Windows Device Mobility Centre is active (the Vista version of Activesync), whenever an incoming call is answered, the phone restarts / reboots itself within a second of answering the call. I don't know if this also happens when making a call as I haven't tested that yet.
** Edit 1 **
I have now tested outgoing calls and the phone does not reboot / restart, so this problem is limited to incoming calls only.
** Edit 2 **
Restart also occurs when mail is syncronising over a GPRS/EDGE connection and an incoming call occurs. Appears issue is somehow related to Activesync or mail send/receive (in this case it was an IMAP mail account).
** Edit 3 **
I've found another reference to perhaps the same issue at http://forum.xda-developers.com/showthread.php?p=2827920 where the phone would reboot within 30 seconds or so of making a call when roaming. My house (the only place I've seen this issue now that I think of it), is in a roaming area for my carrier, so this may be the same issue. Mine definitely only reboots during a mail send / receive though (not sure if normal data transfer will cause this - haven't tested yet).
** Edit 4 **
Reboot occurs during ANY data transfer on EDGE/GPRS when an incoming call occurs. Tested by updating weather whilst calling phone from landline. It appears the Raphael doesn't know how to handle the fact that Voice and Data aren't supported on GPRS/EDGE simultaneously, so it just poos itself and reboots. Although I originally thought this was somehow related to an active WMDC connection via USB, my phone must have been syncronising mail via the GPRS/EDGE connection (as I'm roaming here), even though it was plugged in to the PC. I have now confirmed that so long as data isn't being transmitted via GPRS, calls can be received or made whilst it is plugged in via USB and Activesync/WMDC is active.
** End Edit **
As I do more tests I'll add more information to this post.
I'm experiencing the same problem here also.... I'm with 3 and when the phone is roaming on the Telstra network, it will reboot within 30 or so seconds of receiving an incoming call.
Just want to add that I can reliably crash the phone if I make an outgoing call whilst roaming (easily done, my house is in a roaming area for 3), and I go into my mail client and select send/receive... bang... restart.
Another 3 customer with same issue
Hi guys.. Just wanted to drop myself in as another user with the same issue.
I thought it was a doa handset and took it back but new one doing the same thing (when roaming)
Has anyone tried any other rom on it?
Cheers
I have a colleague with the same phone and ROM as me, so I will test with his device today to see if the same thing happens. I suspect the Network 3 Radio stack is dodgy, so I'll be letting 3 know about this as soon as I confirm whether this is happening on my friend's phone.
There's another person having this issue here;
http://www.1800pocketpc.com/2008/03/19/auto-disconnect-gprs-on-ppc.html
He says
# Marko Says:
October 5th, 2008 at 11:48 am
how do i hack the registry, so that when an incoming call is received, to turn of GPRS.
I have a problem with my network, when GPRS is downloading, and an icoming call is received -> the device restarts.
Thanks
Marko
Click to expand...
Click to collapse
Okay, have now tested this with my colleague's TP (which has same ROM, Same radio, same carrier and so-forth), and his TP DOES NOT RESET under the same circumstances!
This being the case, it looks like a hard reset is the logical next step as something must have gotten buggered up somewhere along the line!
Now to look up how to hard reset these things....
I'll report back with my results.
Okay, Hard Reset fixed it.
I read somewhere in XDA-Dev that a part of the OEM setup you see when you first start the device has already been completed (either by 3 or someone else further up their supply chain). I can confirm that after the hard reset, the setup process was slightly different (longer), than what I saw when I first turned the TP on out of the box. Whether this has any bearing on things I have no idea.
I will now begin the laborious process of installing and tweaking everything as per my requirements whilst testing this restart-on-call issue in-between each step to see if the issue arose because of something I did.
I'll report back either way.
After a day, and all software reinstalled, I don't seem to have this issue anymore. I can only assume that this was due to some setting / configuration which was made by 3 or someone else up the supply chain before I received the phone, or maybe one of the configuration scripts didn't run properly when I first turned on the phone. Either way it's working now.
Codenix.
guys, just letting you all know that my phone is a non-3 HongKong edition, it has RomeOS2 on it and the latest radio. I haven't tested it in a couple of days, but since mine hasn't been "touched" by Three, I doubt it has to do with their ROM or Radio
guys, just letting you all know that my phone is a non-3 HongKong edition, it has RomeOS2 on it and the latest radio. I haven't tested it in a couple of days, but since mine hasn't been "touched" by Three, I doubt it has to do with their ROM or Radio
Edit: and my phone is still crashing.
Mine crashed again on the weekend, so either the problem was intermittent when I did my testing the other day and didn't show itself, or something I've installed since then has caused the problem.
The only thing which springs to mind is the latest version of Google Maps which I installed on the weekend, and which I had also installed prior to noticing the reboot issue before my hard restart.
Thanks for your input Sawbones - at least this confirms that there's nothing specific to the Three ROM causing this.
I surprised many more people aren't also experiencing this problem. Perhaps most people rarely roam.
I have the touch pro and use this India. I have the same problem while roaming. I have installed BlackBerry Connect and whenever i am on EDGE or GPRS, the phone crashes and reboots when I receive an email while I am on an incoming call. I haven't found a solution yet.
- Radha
Codenix said:
I have read many people have had problems with random phone restarts when making or receiving calls, but my issue is much more specific.
I'm surprised my Googling hasn't turned up anything on this problem, as my Touch Pro is running a stock rom (from 3 Australia), and issue was occurring before I installed any additional apps.
Issue as follows:
Model: HTC Touch Pro T7272 (Raph100)
ROM: 1.90.861.7 WWE
Radio: 1.02.25.19
Protocol: 52.33.25.17U
When connected to PC via USB and Windows Device Mobility Centre is active (the Vista version of Activesync), whenever an incoming call is answered, the phone restarts / reboots itself within a second of answering the call. I don't know if this also happens when making a call as I haven't tested that yet.
** Edit 1 **
I have now tested outgoing calls and the phone does not reboot / restart, so this problem is limited to incoming calls only.
** Edit 2 **
Restart also occurs when mail is syncronising over a GPRS/EDGE connection and an incoming call occurs. Appears issue is somehow related to Activesync or mail send/receive (in this case it was an IMAP mail account).
** Edit 3 **
I've found another reference to perhaps the same issue at http://forum.xda-developers.com/showthread.php?p=2827920 where the phone would reboot within 30 seconds or so of making a call when roaming. My house (the only place I've seen this issue now that I think of it), is in a roaming area for my carrier, so this may be the same issue. Mine definitely only reboots during a mail send / receive though (not sure if normal data transfer will cause this - haven't tested yet).
** Edit 4 **
Reboot occurs during ANY data transfer on EDGE/GPRS when an incoming call occurs. Tested by updating weather whilst calling phone from landline. It appears the Raphael doesn't know how to handle the fact that Voice and Data aren't supported on GPRS/EDGE simultaneously, so it just poos itself and reboots. Although I originally thought this was somehow related to an active WMDC connection via USB, my phone must have been syncronising mail via the GPRS/EDGE connection (as I'm roaming here), even though it was plugged in to the PC. I have now confirmed that so long as data isn't being transmitted via GPRS, calls can be received or made whilst it is plugged in via USB and Activesync/WMDC is active.
** End Edit **
As I do more tests I'll add more information to this post.
Click to expand...
Click to collapse
Any luck so far? I have the same issue in India. I have tried every single trick that i know off including updating the ROM and flashing a new Radio (1.02.25.28 - saw it in another thread that this is a good and stable Radio Version.). It is very annoying that everytime i receive a blackberry email when i am on a call the phone would reboot
-Radha
No luck here. I thought the reset had fixed it, but perhaps my testing wasn't very good as I had to force my phone to roam, unlike when I am at home and I'm outside my provider network area.
I'm surprised more people aren't reporting this issue though.
Surprising indeed. Not many are complaining about this it looks like. I have been searching the Internet relentlessly to see if anyone has solved this but to my bad luck there is none.
The phone crashes if i receive a call while i am updating my weather. So far i have tried the following Radios:
1.01.25.16
1.02.25.11
1.02.25.19
1.02.25.28
1.02.25.27
1.02.25.31
1.02.25.32
The phone crashes on the said problem consistently. I even recently updated my ROM to ROMeOS 1.40 and repeated the above Radio's to verify. I am able to reproduce this problem with:
* Blackberry Connect receiving emails while on the call
* ActiveSync Receiving emails while on the call
* Updating Weather
Basically any data connection being active.
I am extremely frustrated with this phone and thinking of dumping this phone and go back to my TYTN II (Kaiser) which was perfect and worked with EDGE/GPRS and BlackBerry flawlessly.
- Radha
+1 Here, tried different ROMS, different radios and even different SIM cards, I guess it's goin back......
Same here guys. Im on 3 and when I roam to Telstra GSM it dies very soon after. This is very annoying and HTC should fix this as a matter of urgency.
Rename thread to "Raphael restarts on call when roaming"
Can a moderator please rename this thread? The issue is not related to wmdc as I originally thought.
Thanks.
Codenix.
Happening to me as well (and i am trying to support 4 others in our business).
If only 3 would have some bloody coverage it wouldnt be such a problem.
Has anyone tried the new ROMs for Optus/Vodafone?
Or could it have something to do with turning on/off HSDPA?
Is there a way to stop data connections when roaming? so at least we could use it as a normal phone when roaming.
Hi, a friend gave me an old LG P500 phone to play around with. It had a stock ROM on it.
I put my SIM in, phone showed I have service but when I try to make calls it won't let me. It just disconnects in less than a second.
So I flashed a custom rom (GSNAP 1.5) to check if that might fix the issue. It didn't, exact same issue.
Phone shows it's connected to my service provider, DATA actually works but can't make outgoing calls.
Any speculations or help?
Thanks!
can you receive calls? if no then probably hardware issue.
Its network issue.. your phone is okay!!
Call network customer care!!
Well I didn't check if I can receive calls...
I don't really care that much as to call my customer service to get it to work. I have a working phone.
This is a friend's phone and he wanted me to get it working.
I guess I'll let him try it with his SIM card. Maybe his will work.
By the way, could it be that the phone might be network locked but it just doesn't say that for some reason?
Tried a different SIM card, didn't solve the issue. Same problem.
I'm not sure it's a service provider issue.
may try flashing the official rom using kdz . might be some issue with the libraries.
I flashed the official V20c with KDZ... Still a similar problem but now it shows a message when trying to make an outgoing call: "Divert Activated"
Hi
I just bought an XZs dual SIM version. I'm having a very strange issue with it.
I have two SIMs installed: one on O2 UK and the other on Three UK.
The three chip works perfectly. Can do everything, voice, data, SMS etc... all good.
The O2 chip however has a strange issue. Every phone call I make it says "Invalid number".
Even if I call using the international +XX XXXXXX type or if I call using the UK style 07XXXXX both say "Invalid number" and do not complete the call.
What is odd is that I can receive incoming calls to the number. SMS and data also works, just making outgoing calls fails.
I checked that the phone supports the bands that O2 uses and it does. It does connect to the network (as I said I can receive calls, use data, send and receive SMS but just cannot make any outgoing calls)
The phone came from Hong Kong, and both O2 and Sony have flat out refused to help because I didn't buy the phone in the UK.
But well, it's a mobile phone, it should work in my country even if it's from HK.
I cannot really understand why I can receive calls but not make them. The SIM card works in my UK Samsung S6 so I do not think it's a network issue.
I have tried setting it to GSM only as it is my work phone and I really only need it for making calls. I've tried WCDMA / 4G / 3G but nothing fixes it.
I have reset the phone. Checked carrier settings etc.
Lastly I have tried swapping the chips around, and tried it with just one SIM but still the problem occurs.
Please can anyone give any suggestions on resolving this issue before I have to send it back ?
Thanks!
never mind. i solved it.
it was a provisioning error by the network, contacted O2 today and they resolved it by doing some kind of reset their end, which they didn't want to elaborate on.
fixed now.
Hi,
I have not been using my OP6 because of a strange issue with it since OOS 10.3.9 (maybe since May 2021)
This issue is: I can not make nor receive normal call with any provider. but my network bar is full and my 4G internet is running smoothly.
If I try to make a call, it just show the call screen, no calling tone and no waiting tone and the other phone doesn't ring.
If I try to call my OP6 from other phones, it just doesn't connect, no call tone no waiting tone... My OP6 also doesn't show any incoming call.
I'm sure my sim cards are OK, I have tried to put them in a different phone and they can make normal call.
If my sim card slots were broken, I would not have any coverage and my 4G wouldn't work...
I can receive SMS just fine.
anybody can help me?
thank you
I had the same issue, at the end oneplus said, bring it to a service center while there plenty or forum posts in their forums from technician saying it's the network chip, i got a new phone but will attempt to replace that chip once i got my replacement.
You could try other stuff, full wipe, other roms etc.