Hi
I just bought an XZs dual SIM version. I'm having a very strange issue with it.
I have two SIMs installed: one on O2 UK and the other on Three UK.
The three chip works perfectly. Can do everything, voice, data, SMS etc... all good.
The O2 chip however has a strange issue. Every phone call I make it says "Invalid number".
Even if I call using the international +XX XXXXXX type or if I call using the UK style 07XXXXX both say "Invalid number" and do not complete the call.
What is odd is that I can receive incoming calls to the number. SMS and data also works, just making outgoing calls fails.
I checked that the phone supports the bands that O2 uses and it does. It does connect to the network (as I said I can receive calls, use data, send and receive SMS but just cannot make any outgoing calls)
The phone came from Hong Kong, and both O2 and Sony have flat out refused to help because I didn't buy the phone in the UK.
But well, it's a mobile phone, it should work in my country even if it's from HK.
I cannot really understand why I can receive calls but not make them. The SIM card works in my UK Samsung S6 so I do not think it's a network issue.
I have tried setting it to GSM only as it is my work phone and I really only need it for making calls. I've tried WCDMA / 4G / 3G but nothing fixes it.
I have reset the phone. Checked carrier settings etc.
Lastly I have tried swapping the chips around, and tried it with just one SIM but still the problem occurs.
Please can anyone give any suggestions on resolving this issue before I have to send it back ?
Thanks!
never mind. i solved it.
it was a provisioning error by the network, contacted O2 today and they resolved it by doing some kind of reset their end, which they didn't want to elaborate on.
fixed now.
Related
Hi Guys
any other T-Mobile UK customers experiencing issues at the moment?
When people try to ring me they get various error messages ranging from "No radio route found" (Vodaphone) to beep beeeep beeeeep (BT landlines). I phoned t-mobile who said that they had a major issue with there 3g network and they are working on it. I can make outgoing calls using GSM rather than UMTS but I am unable to send texts or MMSs. Data services also seem fine and spb weather etc all work ok and download updates.
Does all this sound familiar to anyone else? I think t-mobile have fobbed me off with an excuse.
Hi all, i recently got a vodafone Treo Palm 750 from a friend who bought it from the UK.
I'm currently outside the UK...now when i try to put my non-UK sim card into the phone, it logs on normally to my GSM network however the phone exhibits the following weird behaviour.
1) SMS send and receive works normally.
2) I cannot make a call... phone starts dialing then hangs up by itself immediately.
3) When someone calls me i can receive the call... but my microphone and speaker are off so that i cannot hear the person nor can they hear me... in other words i cannot make or receive voice calls.
4) Despite having the tap sound turned on, the touch screen makes no sound when tapped.
5) Even after pairing with another phone, i am unable to send files to the treo over bluetooth.
Basically the situation is I cannot use the phone for calls yet i can send SMS. Now I don't know anything about the different types of phone locks and have never worked with locked phones, but is this behaviour caused by some wierd thing vodafone did to prevent me using the phone outside the UK ? If so why would they let me use my non-UK simcard to SMS but not call ?
The phone has no scratches so i doubt this is a hardware issue caused by the phone falling previously.
Please give me any idea about why this is happening and how i can fix all issue so i can use this phone throughout the world. (btw i did a soft reset but no difference... i don't want to do a hardware reset because if this phone is somehow partially unlocked then it may revert back and i won't even be able to use my non-UK sim outside the UK to SMS).
Thanks
Hi all,
I have an odd problem. It started when having lost my phone I asked my sim card provided to suspend my mobil number in case of theft. Thankfully I found it and asked my provider to remove the suspension. Now I apparently have no signal and I'm unable to make or recieve calls or messages, but I can surf the net? My phone was directly from htc via handtech and can use any sim from any supplier. I've tried my sim in an old phone and it works fine and I also have a pay as you go sim which I use to benefit from free calls between mobils an land lines on the same network. I've looked at all the setting and can't see anything obviously wrong.? Can anybody help please
Hi, I have an L29 C432B581 on Virgin mobile in the UK. There's a strange issue that intermittently, the phone does not receive incoming calls and sends them straight to voicemail. Outgoing calls are fine, and usually (but not always) in coming calls made after outgoing calls are also fine.
I've checked the call forwarding settings, already done a factory reset, got a new sim from the carrier, but no luck. Tried the sim on a different phone and no such problems.
Its as though the phone goes to sleep for incoming calls and needs to be woken up by reconnecting to the carrier.
Not sure if I'm missing a straightforward setting somewhere or if its a handset issue. Any help would be highly appreciated.
Thanks
Hi,
I have not been using my OP6 because of a strange issue with it since OOS 10.3.9 (maybe since May 2021)
This issue is: I can not make nor receive normal call with any provider. but my network bar is full and my 4G internet is running smoothly.
If I try to make a call, it just show the call screen, no calling tone and no waiting tone and the other phone doesn't ring.
If I try to call my OP6 from other phones, it just doesn't connect, no call tone no waiting tone... My OP6 also doesn't show any incoming call.
I'm sure my sim cards are OK, I have tried to put them in a different phone and they can make normal call.
If my sim card slots were broken, I would not have any coverage and my 4G wouldn't work...
I can receive SMS just fine.
anybody can help me?
thank you
I had the same issue, at the end oneplus said, bring it to a service center while there plenty or forum posts in their forums from technician saying it's the network chip, i got a new phone but will attempt to replace that chip once i got my replacement.
You could try other stuff, full wipe, other roms etc.