Hi Guys
any other T-Mobile UK customers experiencing issues at the moment?
When people try to ring me they get various error messages ranging from "No radio route found" (Vodaphone) to beep beeeep beeeeep (BT landlines). I phoned t-mobile who said that they had a major issue with there 3g network and they are working on it. I can make outgoing calls using GSM rather than UMTS but I am unable to send texts or MMSs. Data services also seem fine and spb weather etc all work ok and download updates.
Does all this sound familiar to anyone else? I think t-mobile have fobbed me off with an excuse.
Related
I've read all the posts on this, but near as I can tell nobody can figure out how to fix the problem...
When I'm streaming radio over my T-Mobile GPRS connection, my phone NEVER sees an incoming call. I jsut tested it 10 times, and every call went straight to voicemail without ringing - either on the SDA or in the earpiece of the landline I called from. This occasionally happens when simply browsing as well, if the incoming call happens to occur at exactly the same time the SDA is reading in a page. But the real pain is the streaming. I was so excited to finally be able to stream radio over the air, but I can't bring myself to ever use it, knowing that it will basically take my phone unreachable the whole time.
PLEASE tell me there's a fix for this!!!!
Uisng the T-mobile SDA, running the imate 2.6.33 ROM...
Please help....
There is no fix. GSM+GPRS is meant to have the ability to cancel data calls when a voice call comes in but I haven't found that this works on the SDA or many of the other devices either. It sucks a lot.
Here's your explanation.
It's a limitation of the GSM service.
From here...
http://www.gsmworld.com/technology/gprs/class.shtml
The class indicates the mobile phone capabilities.
Class A
Class A mobile phones can be connected to both GPRS and GSM services simultaneously.
Class B
Class B mobile phones can be attached to both GPRS and GSM services, using one service at a time. Class B enables making or receiving a voice call, or sending/receiving an SMS during a GPRS connection. During voice calls or SMS, GPRS services are suspended and then resumed automatically after the call or SMS session has ended.
Class C
Class C mobile phones are attached to either GPRS or GSM voice service. You need to switch manually between services.
So you have a Class B service
Great Info Pinko! Thanks!
Still sucks though. If I have a class B device, there should be a way for the phone to at least recognize the incoming call when I'm streaming radio and interrupt it (the GPRS session) temporarily to inform me. But, I understand. Apparently when I'm streaming there isn't a "break" in transmission long enough for the GSM service to see the call and notify me - is that the jist of it?
Thanks again for the link.
twinair said:
Here's your explanation.
It's a limitation of the GSM service.
So you have a Class B service
Click to expand...
Click to collapse
The explanation is not true!
When surfing or StreamMedia on EDGE, same problem ! no incoming call.
I put the SIM back on Sony Ericsson phone as Internet modem to PC on EDGE and GPRS, no any problem . It looks HTC or WM5.0 have some defective designing issue !
I have an HTC ONE V and im facing a similar problem. Whenever the mobile data connection is on and data is being transferred through it, the phone does not receive calls. This does not happen in other phones. I asked a few friends (with android phones) about this and they dont seem to be facing any such issues.
Any solution to this yet?
alphatheta said:
I have an HTC ONE V and im facing a similar problem. Whenever the mobile data connection is on and data is being transferred through it, the phone does not receive calls. This does not happen in other phones. I asked a few friends (with android phones) about this and they dont seem to be facing any such issues.
Any solution to this yet?
Click to expand...
Click to collapse
Your best bet would be to ask in the HTC one V section here (Make sure to post in the Q/A section!)
I just started using the phone (with original ROM) in Rogers/Fido network in Toronto, and I have been getting on and off calls going straight to voice mail without the phone ever ringing (no missed call notification by the phone).
Anyone else having the problem? Is it related to the phone going to deep sleep state or polling frequency? Any tweaks or registry editing which would reduce the chance of that?
This is a serious problem for me, as I need reliability. I don't mind giving up some battery performance to correct it.
I may trying updating the GSM Radio. Will it make any difference? As I understand, updating GSM Radio only should not erase all the programs like updating OS ROM does, am I correct? I would back up before doing so.
Sorry to state the obvious, but did you accidentally set your phone to forward all calls to voicemail in setting?
sonus said:
Sorry to state the obvious, but did you accidentally set your phone to forward all calls to voicemail in setting?
Click to expand...
Click to collapse
No. And this does not happen all the time. If I make a call from the phone, then it can start to receive calls without any problem. It just happens at random. And when it happens, repeated calls will all go straight to voice mail.
And I have disabled the no answer forwarding, so it should keep ringing until the caller hangs up.
hey -
first, I'd like to say these forums are awesome! thanks for the great info.
But i am having the 'straight-to-voice mail' problem with my TC too. It doesn't happen every time, but every once and a while i get a voice mail indicator, but the phone never rang. My girlfriend actually called me 3 times in a row, 2 of which went right to mail, the third one rang. odd. So if anyone has any ideas, i would appreciate it!
Edit: I am also on Fido in Toronto. I have been looking around, and there is the suggestion that perhaps this is a problem with the 'Who Called' or 'Name display' features of voicemail, which doesnt work well with some phones. Now i am not sure if this is it - but i upgraded my VM at the same time I got the TC. Another suggestion has been that the Radio Rom doesnt work well with some netorks. Can anyone confirm/deny this? Any other ideas?
hmm - anything new on this?
For me, my workaround solution is to disable 3G - network settings changed to "GSM" instead of "Auto". Now, the calls have been very reliable with no straight to voice mail problem.
So it looks like there are some incompatibility issues with my 1.58.21.23 Radio ROM and Rogers/Fido network/3G. But I don't know where to look for a better radio ROM (other than loading everything for trial and errors).
And which radio ROM is compatible with Polaris? Only those made for Polaris or the same class of phones? It is rumored that Rogers would release Kaiser very soon, so I presume that Kaiser's Radio ROM (not OS obviously) should be compatible?
aww...i really hope it's not 3G - i guess i might as well cancel that data plan Anyway, I've disabled it, so we shall see if it remedies the problem.
Edit: for those of you who are having the same problem and want to disable 3G but still want to be able to use 3G data every once and a while, I have installed Schap's Advanced Configuration too (which is awesome, btw, and can be found by searching the forums). It has a handy feature that permits you to add 3G on/off to the comm. manager, which makes switching between GSM and 3G really easy. Just thought I'd share.
Just grabbed this thread out and update it here:
Seems the problem does not depend mandatory on using 3G or GPRS
and also not depending on the Radio version. I have noticed missed
calls with enabled 3G and with GPRS only. And I have noticed them
with Radio 1.58.23.21 and with 1.64.08.21 on bepe WM6.1 0.64 GER.
I also have a friend who confirmed he noticed missed calls on stock
WM6.0 GER from O2 germany with stock Radio 1.58.23.21. Its annoying!!
I had the same problems with my old Hermes (TyTN 1) with all ROMs
and all Radio versions also. It's a pity to seem the problem persist on
the Polaris I mean, hey, the TC is some kind of phone, isn't it?
And the main task for a phone is being able to receive a call if radio
reception is OK. Never had a standalone phone, which suffered such
problems...
Olioaglio
Hi everyone, I have been having the exact same problem on my Cruise (and no, my phone is not set to forward to voice mail). It's very odd since it seems to happen randomly. I found it resolves temporarily if i make a call then hang up.
Can anyone follow-up if switching to "GSM" instead of "Auto" resolves the issue. This has become a serious problem for me and would appreciate any help. Thanks!
UPDATE: after several days of testing, i am happy to say that i have not had any problems since swithching to GSM
Mine is not doing the same in Vancouver.bc Fido.
I've tried multiple radio roms and am gradually working my way down the list from newest to oldest. so far no difference.
Any other ideas?
sorry to resurrect an old threat.
It doesn't matter what kind or strength of signal I have (top reception on 3G or H), I can't make video calls - I just get told the phone can't make the call (and I'm calling a phone that can receive video calls and has the same reception too). I'm on T-Mobile UK - any ideas if I have a faulty phone or there's some other issue I haven't thought of? Cheers!
have you asked t-mobile to activate video calling on your account?
Log into the my t-mobile website and check your activations in the 'review plan and allowances' link.
Once you're in there, make sure that video calling is ticked under 'additional services'
Mine wasn't by default. being that hardly anyone uses it in the uk, they don't seem to activate it automatically anymore.
I started to notice that I wasn't receiving a bunch of calls or texts on my Nexus 5 for a while, and then I was able to figure out that when I'm connected to LTE, my phone won't receive any calls, it just goes straight to voicemail and I never get a notification of a missed call on my phone. Also texts will be delayed until I'm not on LTE. When I turn LTE off and 3G on only, it works just fine. I'm with T-Mobile, but Sprint users have reported the problem as well. Does anybody else have that issue or have you heard of that issue? Is there any type of fix?
There's a link to google's productforums where a bunch of people are having the same problem when connected to LTE. but I can't post the link because I don't have 10 posts yet, lol. The title is Nexus 5 sometimes doesn't ring when people are calling it.
I'm wondering if it's not a more widespread issue but most people just don't realize they aren't missing any calls because they don't have any missed call icons or anything.
This usually occurs when you are on LTE only so I am guessing the issue is that its not switching to HSPA properly. I assume your device when its not on 3g only is set to use all networks. Hopefully this gets resolved for you.
if your phone is on lte only, you can not recieve phone calls or texts, it needs to be set on lte/gsm as phonecalls go gsm and not lte.
Hi
I just bought an XZs dual SIM version. I'm having a very strange issue with it.
I have two SIMs installed: one on O2 UK and the other on Three UK.
The three chip works perfectly. Can do everything, voice, data, SMS etc... all good.
The O2 chip however has a strange issue. Every phone call I make it says "Invalid number".
Even if I call using the international +XX XXXXXX type or if I call using the UK style 07XXXXX both say "Invalid number" and do not complete the call.
What is odd is that I can receive incoming calls to the number. SMS and data also works, just making outgoing calls fails.
I checked that the phone supports the bands that O2 uses and it does. It does connect to the network (as I said I can receive calls, use data, send and receive SMS but just cannot make any outgoing calls)
The phone came from Hong Kong, and both O2 and Sony have flat out refused to help because I didn't buy the phone in the UK.
But well, it's a mobile phone, it should work in my country even if it's from HK.
I cannot really understand why I can receive calls but not make them. The SIM card works in my UK Samsung S6 so I do not think it's a network issue.
I have tried setting it to GSM only as it is my work phone and I really only need it for making calls. I've tried WCDMA / 4G / 3G but nothing fixes it.
I have reset the phone. Checked carrier settings etc.
Lastly I have tried swapping the chips around, and tried it with just one SIM but still the problem occurs.
Please can anyone give any suggestions on resolving this issue before I have to send it back ?
Thanks!
never mind. i solved it.
it was a provisioning error by the network, contacted O2 today and they resolved it by doing some kind of reset their end, which they didn't want to elaborate on.
fixed now.