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[Q] Can Google know if my device has been rooted or the bootloader has been unlocked?

Hi all! This is my very first post and I hope this thread isn't redundant.
My question is: is it possible for Google to know if my device has been rooted or the bootloader unlocked even after I've reset the device to factory image and locked the bootloader?
My problem is that I've just recently found 2 dead pixels on my beloved Nexus and I'm thinking about using Google RMA policy to get a replacement. What I fear is that since Google RMA policy requires you to place a new order and holds your money until they receive your defective device what might happen is that somehow, maybe with something similar to Samsungs flash binary counter, they will find out that I rooted/unlocked the bootloader and since my warrant would be voided I get also billed for the replacement device.
Has anyone that has rooted the device been successful in receiving a replacement through Googles RMA?
I know I sound a little paranoid, but I want to be really sure before risking to lose 400Euros!
Thank you all in advance.

No it shouldn't, Google isn't Samsung...

Actually yes they can. There is a tamper flag that is set to 'true' when the bootloader is unlocked and doesn't change when it is relocked.
This is new for a nexus device so we don't know how or if it will come into play with warranty stuff.
There are already people working on a method to controlling this flag.
Sent from my Nexus 5 using XDA Premium 4 mobile app

Flash it all back to stock and relock it, they'd probably never know the difference if they even really care that much in the first place. The complaint is dead pixels, not a software issue.

El Daddy said:
Actually yes they can. There is a tamper flag that is set to 'true' when the bootloader is unlocked and doesn't change when it is relocked.
This is new for a nexus device so we don't know how or if it will come into play with warranty stuff.
There are already people working on a method to controlling this flag.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Ouch! So they could actually keep my 400 Euro advance after they receive the defective device and find out it has been rooted/bootloader unlocked? I guess I should have been more careful.

El Daddy said:
Actually yes they can. There is a tamper flag that is set to 'true' when the bootloader is unlocked and doesn't change when it is relocked.
This is new for a nexus device so we don't know how or if it will come into play with warranty stuff.
There are already people working on a method to controlling this flag.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
proof?

m0bster said:
proof?
Click to expand...
Click to collapse
I'll let you see it with your own eyes.
Boot into fastboot and type the command: fastboot oem device-info
Proof enough?
Sent from my Nexus 5 using XDA Premium 4 mobile app

El Daddy said:
I'll let you see it with your own eyes.
Boot into fastboot and type the command: fastboot oem device-info
Proof enough?
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
You are right, these are the results:

El Daddy said:
I'll let you see it with your own eyes.
Boot into fastboot and type the command: fastboot oem device-info
Proof enough?
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
On my old phone (LG O2x) I had a way to flash the stock image from a pc with nvidia utility. That would clean up everything.
Is there a similar thing for N5?

Flashing the stock image and relocking the bootloader does not change the flag. But, like I said earlier, there are people working on it and it seems promising.
Sent from my Nexus 5 using XDA Premium 4 mobile app

El Daddy said:
Flashing the stock image and relocking the bootloader does not change the flag. But, like I said earlier, there are people working on it and it seems promising.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
So do you think I should wait before asking for a RMA replacement? I received the device on the 6th, could the fix be available before the 15 days deadline?

El Daddy said:
Flashing the stock image and relocking the bootloader does not change the flag. But, like I said earlier, there are people working on it and it seems promising.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Oh well if it is not an e-fuse it's doomed and not worthy of a worry.

kiov87 said:
So do you think I should wait before asking for a RMA replacement? I received the device on the 6th, could the fix be available before the 15 days deadline?
Click to expand...
Click to collapse
I've found a similar post here:
reddit.com/r/nexus4/comments/1a32vr/a_concern_with_using_rma_and_having_a_rooted_phone
One user wrote:
"When I RMA'd my Nexus I was specifically told that if I had unlocked the bootloader it would not be covered under the RMA. However there have been cases in which people have claimed to have returned a N4 which was rooted. LG are the ones that directly assess the phone and not Google and it is LG who provides the warranty. All that Google do is process the RMA.
The way the RMA works is that you authorize Google to charge your account. If they find that the problem was caused by hardware issues they will not process the charge. If the problem was user created they will authorize the charge on your account.
As I said there are very mixed reports of people who have and haven't been charged it but from Google/LG standpoint if the problem was caused due to you rooting they will charge you if it was a hardware issue E.G the know battery issue then you may be safe."
If the TAMPERED text remains on my Nexus 5, it would be a gamble to return it without getting charged.
I think everyone who has a rooted phone needs to take all of this in consideration before sending their device in for RMA. Be careful or you might end up paying 800 euros for your Nexus 5.

I think if LG would refuse the warranty they are due for a good slap in court (at least in my country!):
I found this:
-------------------------------------------
Does rooting your device (e.g. an Android phone) and replacing its operating system with something else void your statutory warranty, if you are a consumer?
In short:
No.
Just the fact that you modified or changed the software of your device, is not a sufficient reason to void your statutory warranty. As long as you have bought the device as a consumer in the European Union.
A bit longer:
Directive 1999/44/CE dictates1 that any object meeting certain criteria (incl. telephones, computers, routers etc.) that is sold to a consumer2. inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years.
A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts3 stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent — the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything.
If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device4. But in order to avoid needing to repair or replace your device, the seller has to prove that your action caused5 the defect. It is generally recognised by courts that unless there is a sign of abuse of the device, the defect is there because the device was faulty from the beginning. That is just common sense, after all.
So, we finally come to the question of rooting, flashing and changing the software. Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware/OS and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect. There are very few hardware defects that are caused by software — e.g. overriding the speaker volume above the safe level could blow the speaker.
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty. You have to understand that in EU we have a “statutory warranty”, which is compulsory that the seller must offer by law (Directive 1999/44/CE, §7.1) and a “voluntary warranty” which the seller or manufacturer can, but does not need to, offer as an additional service to the consumer. Usually the “voluntary warranty” covers a longer period of time or additional accidents not covered by law6. If though the seller, the manufacturer or anyone else offers a “voluntary warranty”, he is bound to it as well!
So, even if, by any chance your “voluntary warranty” got voided, by European law, you should still have the 2 year “compulsory warranty” as it is described in the Directive and which is the topic of this article.
In case the seller refuses your right to repair or replace the device, you can sue him in a civil litigation and can report the incident to the national authority. In many European countries such action does not even require hiring a lawyer and is most of the time ensured by consumers associations.
The warranty under this Directive is only applicable inside the European Union and only if you bought the device as a consumer.
[1] EU member states must have by now imported the Directive 1999/44/CE into their national laws. So you should quote also your local law on that topic.
[2] A consumer is a natural person who acts for their own private purposes and not as a professional. .
[3] Batteries can be exempt of this and usually hold only 6 months warranty.
[4] E.g. a defect power button could be caused by spreading marmalade in it or hooking it onto a robot that would continuously press the button every second 24/7 — of course that is not normal or intended use.
[5] Note that correlation is not causation — the defect has to be proven to be caused by your action, not just correlate with it.
[6] E.g. if a device manufacturer guarantees the phone is water- and shock-proof or a car manufacturer offers 7 years of warranty against rust.
Source : https://fsfe.org/

I think that the tampered flag is officially deceased now:
http://forum.xda-developers.com/showpost.php?p=47402916&postcount=133

Moto G..Root it already.

Guys who fear that rooting will void warranty..
But what makes u think that the Service center guys will look if the bootloader is unlocked or not
Lots of people give phones with CM and other custom ROMs flashed to the SC...and that too with a custom recovery...i think which may be needed by the SC guys for software update,wipe etc etc
i myself gave my rooted phone for replacement.. though reverted back to stock rom
If u guys think why dont i go ahead myself..i only reason im afraid of is ..if they have a particular QC test app or something before RMA procedure..which may auto generate the result such as
Camera - check
Speaker - check
Vibration - check
Bootloader - fail - not eligible for warranty
and they strictly reject warranty for the phone because of that..
guys experienced with the warranty procedure for Motorola phones please reply

I rooted mine. I don't usually have hardware problems. So... whatever

I've rooted mine, just keep in mind that you can't unlock the bootloader without getting an authorization code from Motorola. By requesting this code you accept the warranty loss.
Edit:
Motorola requires you to run "fastboot oem get_unlock_data". This data is used to calculate or read the unlock code from their database. Those lines should also be more than enough to blacklist your phone from warranty.
Bootloader status codes

I think I'll wait for a while this time a least four to five months..
Sent from THE motog

I've rooted previous phones, and I thought I'd root this one too... but it's so close to what I want, and I don't want to screw it up (especially battery life).

leppo said:
I've rooted previous phones, and I thought I'd root this one too... but it's so close to what I want, and I don't want to screw it up (especially battery life).
Click to expand...
Click to collapse
How can you screw up battery life with a root?

James Randi said:
How can you screw up battery life with a root?
Click to expand...
Click to collapse
I guess I automatically associate rooting with flashing a different rom. But yes, it's different.

Its a $200 phone and rooting is pretty much a necessity to fully take advantage of your hardware. Flashing ROMs isn't as much of a big deal anymore but rooting is where all the fun comes from IMO. If there's no issues with it after a month or so, just do it.

Well, except for those of us unfortunate individuals who rely on Verizon's rural reach. I've got the Verizon Moto G xt1028, and it's not unlockable. At least, not yet. So those of us who bought the xt1028 are waiting and hoping for a different root method. Or different unlock method. Or both, really. Alas, we're forced to run fully stock until then. I'd so love to put GravityBox and a few other root apps.

At first I bought the 8 GB Variant and unlocked it, rooted it installed a custom ROM and I didn't like it because it didn't have so much space,
so what I did was flash everything Stock back again and lock the bootloader and I traded it against a 16 GB Variant and payed an extra 30€.
Now, I don't really care about rooting and custom roms anymore, I use the Stock Firmware from Motorola, latest of course so I get all official OTAs and all Motorola Apps, they probably know how to make everything for their phone so I'll just use it as it is.

In most cases they'll just look for the splash screen to say the warning message but we all got the logo.bin flashed. Worst case scenario they'll check through fastboot.
On Moto G XT1033

In Europe you warranties don't get void due to locked Bootloaders? Its true in all case?

jaspreet997 said:
In Europe you warranties don't get void due to locked Bootloaders? Its true in all case?
Click to expand...
Click to collapse
You mean unlocked ^^
If you flash software which will could cause a hardbrick or any other hardware failure then, for my knowledge, your warranty might be gone.
The reseller can only refuse warranty if he can proove that damage is caused by rooting, flashing etc.
Law expects that an failure in between six months must be from the beginning.
But after six months you have to proove that this failure was there from the beginning. This can be very tricky.
Only unlocking bootloader or rooting will not void your warranty in the EU. At least not the one which is given by law.
But the manufacturer warranty, which is an additional service of the company, can be voided.
You can read more in this german article which i have translated using microsoft translator.
Francehoaq said:
If warranty is not available then what should i do? thinking..... should i root or not
Click to expand...
Click to collapse
Nobody can answer that for you. There are advantages and disadvantages doing this.

mokkami said:
You mean unlocked ^^
If you flash software which will could cause a hardbrick or any other hardware failure then, for my knowledge, your warranty might be gone.
The reseller can only refuse warranty if he can proove that damage is caused by rooting, flashing etc.
Click to expand...
Click to collapse
True, unlocking the bootloader will not void your warranty. Damaging your phone while trying root it, 'may' void your warranty if the seller/manufacturer can tell, and can prove you caused the damage
mokkami said:
Law expects that an failure in between six months must be from the beginning.
But after six months you have to proove that this failure was there from the beginning. This can be very tricky.
Click to expand...
Click to collapse
Thought I should clarify this. If a problem occurs with the phone in the first 6 months, the responsibility lies with the manufacturer to
a) Repair
b) Replace
c) Refund
d) Prove the problem does not exist.
If a fault occurs AFTER 6 months, but before the end of the manufacturer warranty. The manufacturer must:
a) Repair
b) Replace
c) Refund
BUT the manufacturer is within their rights to ask the customer to 'Prove' the fault exists and that they did not cause the fault through misuse etc. Usually this would require an engineer or technician report. In reality sellers will almost never do this.
Note: In the UK (and maybe rest of europe) the sale of good acts requires items last for a reasonable amount of time (not just the warranty period) this is I believe 6 years.
SO technically you could claim for repair even up to 6 years, however the responsibility will be with the consumer to prove the fault was in design and manufacture and I 'believe' that it occurred in the first 12 months since purchase. (Very hard for a consumer to prove this)..
mokkami said:
Only unlocking bootloader or rooting will not void your warranty in the EU. At least not the one which is given by law.
But the manufacturer warranty, which is an additional service of the company, can be voided.
Click to expand...
Click to collapse
Not sure what you mean by 'warranty given by law' vs 'manufacture warranty'. The manufacturer is required to give a limited 12 month warranty on all goods as per the sale of goods act. A lot of manufactures will give an 'Additional' warranty, or a warranty that covers a longer period as standard. Samsung & HTC = 2 years, for example. SO, although they only require to give you 1 year, once you have bought the device, with teh 2 year warranty, you have entered a contract and they must honour the full 2 years...

Actually the first 6months is called workmanship warranty. Its unconditional warranty as long as there no blatant damage to the device. If you have tempered with it, then you go into the standard warranty clauses. Which it is then up to the manufacturer to decide weather they will repair it for you. Sometimes at a discounted price when it is in fact your fault. But if you have blatantly damaged your device, you wont be eligible for a warranty. If its software related though, they could give you the benefit of the doubt.
On Moto G XT1033

I got my phone Touch Screen all broken, unlucked the bootloader, rooted, try a little the cm11, and then, a sent it to repair.
Got a new phone even with the warranty avoided.
Just return your phone the original system, you wont have any problem!
From Campinas, Sao Paulo, Brazil!

carpasouza said:
I got my phone Touch Screen all broken, unlucked the bootloader, rooted, try a little the cm11, and then, a sent it to repair.
Got a new phone even with the warranty avoided.
Just return your phone the original system, you wont have any problem!
From Campinas, Sao Paulo, Brazil!
Click to expand...
Click to collapse
Yes same will be the case for India to I guess..
Even I had rooted my previous phone and sent for warranty.. Of was a different manufacturer though.. Different policies..
Sent from THE motog

[quote name="Piyush Rawal" post=54210331]I have. I relocked bootloader and sent it to service center and they either didn't check or ignored bootloader status being 2, however, they fixed it under warranty.[/QUOTE]
Time to root I guess..
Tap-a-talked from the MOTOG

This is my story : I bought a soft bricked moto g xt1032 the bootloader shows device locked status 0. I've tried many methods to bring it to life without luck. I've got the unlock code from the earlier owner. In the next few days my friend who works in a t mobile service will try to recover the phone if he fails I'll send the phone to RMA. Will see what happens

Tomorrow is finally the day I guess
Tap-a-talked from the MOTOG

What are the penalties from flashing things and rooting?

I've read that the act of flashing anything unsigned (like a custom recovery) will cause KNOX to be disabled. I suppose I won't miss it, but what other penalties will occur?
There is no way to re-enable KNOX once it's disabled, correct?
Ultimately the question is: If I install a custom recovery and root the phone, can I restore it to the point that if I sent it back to Samsung, they would think that it was always pure stock?

You can't use Samsung Pay.

palmboy5 said:
If I install a custom recovery and root the phone, can I restore it to the point that if I sent it back to Samsung, they would think that it was always pure stock?
Click to expand...
Click to collapse
no, the efuse burns as soon as you flash something unsigned, there's no way to reverse that by software

My understanding is that if you ship back to Samsung, wether Knox tripped or not, depending on your issue, your warranty is still good. Just make sure stock rom on it when you send it in. Knox isn't an anti warranty measure. It's in place for the corporate world to maintain control of company owned devices.

shollywood said:
My understanding is that if you ship back to Samsung, wether Knox tripped or not, depending on your issue, your warranty is still good. Just make sure stock rom on it when you send it in. Knox isn't an anti warranty measure. It's in place for the corporate world to maintain control of company owned devices.
Click to expand...
Click to collapse
As far as I know, Samsung won't repair your S6 when it was rooted. The burned eFuse-Chip is in fact a hardware damage caused by rooting from the user --> no more warranty by Samsung! You can check that in several reports online, in magazins and even at Samsung
So rooting your S6 means the loss of warranty (no matter what's the reason why you'll send it in), no KNOX and no Samsung Pay.
That's why I won't buy this phone, even though I love its specs and look. :cyclops:
EDIT: Just got the official answer from Samsung Support: Rooting your S6 will blow the eFuse-Chip and if it does, it's a hardware dmg caused by the user through rooting. That means NO warranty, even if your f.e. volume rockers refuse to work within the two years
I still have the mail in my inbox for those who doubt it (german language / official Samsung Support)

Your mileage may vary. In Australia this is not true. Firstly, the retailer is responsible for warranty not the manufacturer. Secondly if the is no connection between rooting and damage it is irrelevant. I got a no questions warrany swap on a rooted htc one for a microphone failure and returned a rooted s5 for a tradein to an s6. Both were contract phones via an Australian carrier. I imagine the situation is similar in the uk.

I am curious about this too. I haven't rooted my s6 just in case something malfunctions. Anyone have experience having a faulty rooted phone replaced or repaired?
I have the tmobile jump plan with insurance. If I destroy my phone I can get it replaced for $175 rooted or not.

timrichardson said:
Your mileage may vary. In Australia this is not true. Firstly, the retailer is responsible for warranty not the manufacturer.
Click to expand...
Click to collapse
In germany the retailer is also responsible for warranty. But, in any case, they send the "damaged" phone to a repair station licenced by samsung. And they check by default before the repair, if the device has been rooted or not. If this is the case, they refuse the repair. And here the trouble begins.
timrichardson said:
Secondly if the is no connection between rooting and damage it is irrelevant.
Click to expand...
Click to collapse
Exactly for this case, I asked the official Samsung support. A modification to the Software (root), means a complete loss of guarantee/warranty. Even for hardware parts or other problems, which are in no way related to the rooting (e.g. volume buttons, Home button, power button etc. ).
The destroyed eFuse-chip serves Samsung, as unequivocal proof of rooting (after it has been possible "in the past", to hide a previous root (-> TriangleAway)). Samsung has clarified this now unmistakably.
Sadly that is the reason why I will no longer buy any smartphone from Samsung. No matter how good the hard- or software will be.

I would like to add, I am member on the Tab S forum and there is a couple story's on that forum of people that had rooted their tablets had a problem which resulted in them sending them for repair under warranty which were all fixed under warranty.

maxal said:
I would like to add, I am member on the Tab S forum and there is a couple story's on that forum of people that had rooted their tablets had a problem which resulted in them sending them for repair under warranty which were all fixed under warranty.
Click to expand...
Click to collapse
And did they restore the flashcounter/unroot their devices before?
Under the bottom line: The "risk" (if any, samsung stated very clear xD) of having a rooted, somehow dmged S6 and the (very high) chance that there won't be a repair (by samsung/retailer), is to high for me.

Depressed T.Bear said:
And did they restore the flashcounter/unroot their devices before?
Under the bottom line: The "risk" (if any, samsung stated very clear xD) of having a rooted, somehow dmged S6 and the (very high) chance that there won't be a repair (by samsung/retailer), is to high for me.
Click to expand...
Click to collapse
They flashed a stock rom using Odin before sending of for repair.

Depressed T.Bear said:
Exactly for this case, I asked the official Samsung support. A modification to the Software (root), means a complete loss of guarantee/warranty. Even for hardware parts or other problems, which are in no way related to the rooting (e.g. volume buttons, Home button, power button etc. ).
The destroyed eFuse-chip serves Samsung, as unequivocal proof of rooting (after it has been possible "in the past", to hide a previous root (-> TriangleAway)). Samsung has clarified this now unmistakably.
Sadly that is the reason why I will no longer buy any smartphone from Samsung. No matter how good the hard- or software will be.
Click to expand...
Click to collapse
This is location dependent. In the USA your warranty is still valid unless the company can prove your actions caused the problem. So you could sue Samsung if they refused. This is especially true if it is a common issue.

Lollipop: Buggy 4.4.2 -> update to no branded 5.01

This is to share a successful move from a branded Three/H3G phone to a non branded Android 5.01. I wanted to share this as I might be useful in the community.
I was cautiously waiting to upgrade to the next version 4.4.2 as I had heard many bad things. Finally I did and the hell broke lose.
The phone could restart at any time, also in the middle of a phone call which was a complete disaster.
So I rooted the phone with CF root. The situation remained. I reset the cache, factory reset the phone and I was about to go nuts.
I spent 2 hours on phone support with three and Samsung yesterday. No success. I went to their Samsung centre to hear "you have 0x1 which is void of warranty".
And I was considering upgrading to a S6, but the cost is $750 for a S6 edge., no way!
So I thought, the warranty is void so what difference does it make if I damage the phone in anyway.
I have worked for SonyMobile and we had loads of branded phones for three, Vodafone etc and we had one key thing we could do with a branded phone, flash it with a non branded software.
So I did and the phone now works fine. The power consumption is considerably lower than for any of the previous versions of Android.
So, don't fight the 4.4.2, get rid of it.

Funny how you agree with them telling you that your warranty is void.
It's a strange thing though the difference between countries.
In the Netherlands Samsung made a public statement thatt rooting, tripping knox or even flashing a rom will never void your warranty. If you live in the EU your consumer rights even prohibit them to revoke your warranty when you rooted etc.

Lennyz1988 said:
Funny how you agree with them telling you that your warranty is void.
It's a strange thing though the difference between countries.
In the Netherlands Samsung made a public statement thatt rooting, tripping knox or even flashing a rom will never void your warranty. If you live in the EU your consumer rights even prohibit them to revoke your warranty when you rooted etc.
Click to expand...
Click to collapse
That's interesting. I should have told them, but discussing legal matters with a technician is useless
However, I never agreed to it. I told them that it's ridiculous and had a longer discussion about what I should do when I come across as a complete idiot as the phone shuts down in the middle of a phone call. I told them that the reason for the phone having a 0x1 (=void of warranty) is their fault not mine. If they did a software that worked I could have kept the 4.4.2, but it was a useless discussion, they didn't want to flash my phone so I went home. Since I have a void of warranty the alternative is £760 for a phone so I had all to win.
But I do not like the new notification in the 5.0.1 otherwise it is rock stable. There is a black version of the BTU(non branded version) also. This one has white background instead of the geeky black. It's nice with a change

Lennyz1988 said:
Funny how you agree with them telling you that your warranty is void.
It's a strange thing though the difference between countries.
In the Netherlands Samsung made a public statement thatt rooting, tripping knox or even flashing a rom will never void your warranty. If you live in the EU your consumer rights even prohibit them to revoke your warranty when you rooted etc.
Click to expand...
Click to collapse
That's interesting. I should have told them, but discussing legal matters with a technician is useless
However, I never agreed to it. I told them that it's ridiculous and had a longer discussion about what I should do when I come across as a complete idiot as the phone shuts down in the middle of a phone call. I told them that the reason for the phone having a 0x1 (=void of warranty) is their fault not mine. If they did a software that worked I could have kept the 4.4.2, but it was a useless discussion, they didn't want to flash my phone so I went home. Since I have a void of warranty the alternative is £760 for a phone so I had all to win.
But I do not like the new notification in the 5.0.1 otherwise it is rock stable. There is a black version of the BTU(non branded version) also. This one has white background instead of the geeky black. It's nice with a change

Awfull...

Drama ... yesterday a line (+/- 10) green pixels that remain constant GREEN on the edge (dead pixels).
I went to the store, when they are going to sign up for repair and they think this is a guarantee (well i d*mn hope so...).
It is not a "fall" issue or water damage issue. This was suddenly occured.
Edit: Knox is triggered (root). Suppose they solve this problem, without *****ing about the root?
What do you guys think. This will be repaired under warranty right? This phone looks and IS brand new (1,5 month old)

Well Known Fact
ramon.nmgn said:
Drama ... yesterday a line (+/- 10) green pixels that remain constant GREEN on the edge (dead pixels).
I went to the store, when they are going to sign up for repair and they think this is a guarantee (well i d*mn hope so...).
It is not a "fall" issue or water damage issue. This was suddenly occured.
Edit: Knox is triggered (root). Suppose they solve this problem, without *****ing about the root?
What do you guys think. This will be repaired under warranty right? This phone looks and IS brand new (1,5 month old)
Click to expand...
Click to collapse
Sorry to be the bearer of bad news, but it's a well known fact that triggering Knox invalidates your warranty, FULL STOP.:crying:

kxdaorbit said:
Sorry to be the bearer of bad news, but it's a well known fact that triggering Knox invalidates your warranty, FULL STOP.:crying:
Click to expand...
Click to collapse
They cant be that rude to their customers? It has literally nothing to do with the problem

Good Lawyer
ramon.nmgn said:
They cant be that rude to their customers? It has literally nothing to do with the problem
Click to expand...
Click to collapse
I don't think it's about being rude. It's about their terms and conditions. Maybe a good lawyer could argue the case for you, but might be cheaper to buy a new phone.

ramon.nmgn said:
They cant be that rude to their customers? It has literally nothing to do with the problem
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It's not about being rude or not. It's staying true to their terms and conditions, which you should read when you buy the phone.
You could try and sway the person that take your phone in, sometimes when they hear your story they tend to agree with you. My gf did it once with the whole story of being poor and out of a job, heartbroken, etc. the whole package.

Its a cheap way for them to refer to the terms and conditions. Even when the problem isnt even attached to ROOT...
However, they will send it back without repairing then right?

The problem is not your phone issue.
The problem is you root the phone.
Once root = no warranty.
Story end and nothing to do with they are rude if they not give you warranty.
Terms already mentioned means once you root = no warranty, nor-matter the faulty issue had to do with root or not.

kxdaorbit said:
Sorry to be the bearer of bad news, but it's a well known fact that triggering Knox invalidates your warranty, FULL STOP.:crying:
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I think you should read this: https://forum.xda-developers.com/android/general/samsung-knox-trigger-bothers-t3028728
However, you will lose some features like Samsung Pay if you root the phone though. So that's unavoidable.

kxdaorbit said:
Sorry to be the bearer of bad news, but it's a well known fact that triggering Knox invalidates your warranty, FULL STOP.:crying:
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Actually, it's not that simple.
In some parts of Europe, and other countries, the consumer laws mean that the device is still covered under warranty if it's a hardware failure that is not caused by rooting the device, or something along those lines.
The fault described in the OP is a common one that has been around for years on many Galaxy devices. I would say the OP may be lucky and will get it repaired under warranty.

the_scotsman said:
Actually, it's not that simple.
In some parts of Europe, and other countries, the consumer laws mean that the device is still covered under warranty if it's a hardware failure that is not caused by rooting the device, or something along those lines.
The fault described in the OP is a common one that has been around for years on many Galaxy devices. I would say the OP may be lucky and will get it repaired under warranty.
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The problem with "fit for purpose" claims is that Samsung's interpretation may be different than the customers. So no matter what the "law" if Samsung says no than the customer has to spend untold time and energy navigating the legal process to emerge victorious. That can take weeks or months. It's hard to make a multi-billion company do something against its will.

I'm an Australian user with Telstra. I dropped my S8+ in the first two weeks and cracked the screen. I have insurance on the phone where they send out a replacement phone and you just send in the damaged one within 14 days. Mine is rooted with custom rom of course, so all I did was flash back the stock firmware and all was good. My point is that you may be lucky and your chances may be higher if you go back to stock, they may not check and you may be lucky. I did the same with my S7 as well.. I must stop dropping my phones when I get them.

Andysmith71 said:
I'm an Australian user with Telstra. I dropped my S8+ in the first two weeks and cracked the screen. I have insurance on the phone where they send out a replacement phone and you just send in the damaged one within 14 days. Mine is rooted with custom rom of course, so all I did was flash back the stock firmware and all was good. My point is that you may be lucky and your chances may be higher if you go back to stock, they may not check and you may be lucky. I did the same with my S7 as well.. I must stop dropping my phones when I get them.
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Back to stock with odin, and then went to the store is what i did
So no traces of custom roms/kernels/bootlogo's etc etc, just stock. Only thing as said, Knox0x1, but it is not related to the dead pixels.
Hoping for the best, i will keep you guys up to date
Thanks for all the responses.

You are from Netherlands so EU laws affect you. That means that Samsung must fix hardware issues regardless of software (including knox) status.

Andysmith71 said:
I'm an Australian user with Telstra. I dropped my S8+ in the first two weeks and cracked the screen. I have insurance on the phone where they send out a replacement phone and you just send in the damaged one within 14 days. Mine is rooted with custom rom of course, so all I did was flash back the stock firmware and all was good. My point is that you may be lucky and your chances may be higher if you go back to stock, they may not check and you may be lucky. I did the same with my S7 as well.. I must stop dropping my phones when I get them.
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Who is the insurance through?

the_scotsman said:
Who is the insurance through?
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I would guess through Telstra.
I have my phone insured with Allianz with my home and contents - if I ever break my phone or it fails due to a hardware failure, I just pay $100 excess and get the phone replaced with a brand new one or one of the same value.
Haven't had to use this yet, but I did ask about custom ROM status and they said they don't care, as long as I pay the insurance excess, I keep the old broken phone and get a new phone.

abra5umente said:
I would guess through Telstra.
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Yea could be. Reason I ask is that if it was Telstra, he was bloody lucky to get it replaced with it rooted. Usually they are really strict with **** like that

the_scotsman said:
Yea could be. Reason I ask is that if it was Telstra, he was bloody lucky to get it replaced with it rooted. Usually they are really strict with **** like that
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Yeah I had to fight to get my S3 replaced after I rooted it and then 10 months later I dropped it and the screen fell off. They said that even though it's physically damaged the root could have damaged internal components.

ramon.nmgn said:
They cant be that rude to their customers? It has literally nothing to do with the problem
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Can you be sure of that? It's possible for a rooted phone to bypass software that prevents the phone from running past its physical tolerances, so the rooted phone becomes capable of damaging its own hardware. Isn't that the reason they void the warranty if the phone has ever been rooted?
The display problem is presumably a hardware fault. I don't know if or how you could rule out that the fault had been software-induced while the phone was rooted.

Got it back finally after 11 weeks. New display and battery under warranty. Case closed.
Verstuurd vanaf mijn SM-G955F met Tapatalk

kxdaorbit said:
Sorry to be the bearer of bad news, but it's a well known fact that triggering Knox invalidates your warranty, FULL STOP.:crying:
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Yup, and nobody knowes it better than me, coz when i took it to Samsung repair store, they told me that repairing my phone would cost £290 and I would have to pay as i've made the warranty invalid by rooting.
Gutted...but had to pay.
Matt