Hello everyone!
I bought my Nexus 5 a few months ago, then everything was working five. But about a month ago I started to experience some problems with the audio on my phone. I couldn't get any sound except for the ring sound and alarm sound. I did some research and found out I should download an app called soundabout. This changed the audio output or something so that I could get the media audio through the speakers and phone call audio through the earpiece. This worked and I thought I've solved all the problems, but unfortunantly when I tried to listen to some music with my headphones I couldn't get any sound. I tried to change the settings in the app, but nothing worked. Either no sound at all or the sound came through the speakers even though the headphone were plugged in. Today i rooted my phone and installed Cyanogenmod with hope that this would solve the problem. It didn't..
I've done alot of research on the internet, but I really couldn't find someone with this exact same problem. Have anyone experienced the same, or have an idea of what I could do? One option is to send it for repair, but that would take some time so I am looking for another option.. Could it be a hardware issue with the headphone jack, even though it worked at first?
Thanks in advance for replying!
Well first try removing the app. If that doesn't work try a factory reset / factory image restore. If that doesn't work, then it's a hardware problem.
aooga said:
Well first try removing the app. If that doesn't work try a factory reset / factory image restore. If that doesn't work, then it's a hardware problem.
Click to expand...
Click to collapse
I have done that before and the problem occured before I installed the app. So I guess I have to send it in for repair then. Quite strange that a hardware problem could occur so sudden..
It's not strange at all. Audio ports can take a lot of abuse. I thought mine just started to act up recently. In the end it turned out to be a loose jack on the headphones and not the port itself. I called Google to inquire about the issue before I checked the headphones. Here's a copy of what google tech support sent me for troubleshooting before RMAing it:
Thank you for contacting Google.
If you are having any audio, speaker, or microphone issues with your device, please follow the steps below.
Step 1: If your device is rooted or modified, revert your device to original factory image.
- Troubleshooting steps may not work on rooted/modified devices.
- You can re-image your device with the instructions from the following link: https://developers.google.com/android/nexus/images
Step 2: Check for system updates.
- On your device, go to 'Settings' > Scroll down to 'System' > Touch 'About phone' (or tablet) > Touch 'System updates'.
Step 3: Remove obstructions.
- Remove any cling film, stickers, covers/cases/bumpers, or anything else that can be obstructing the device.
Step 4: Restart the device in safe mode.
- With the device on, hold the 'Power' button to get the 'Power off' prompt.
- Touch and hold 'Power off' until the 'Reboot to safe mode' prompt appears.
- Touch 'OK' to reboot in safe mode.
- Note: To exit safe mode later, simply restart the device normally.
Step 5: While in safe mode, turn off Bluetooth.
- Swipe down from the stop of the screen with two fingers to pull down the quick settings menu.
- Touch 'Bluetooth'.
- In Bluetooth settings, if Bluetooth is on, touch 'On' to switch Bluetooth off.
Step 6: While in safe mode, make sure the volume is on.
- Swipe down from the top of the screen with two fingers to pull down the quick settings menu.
- Touch 'Settings'.
- Under 'Device', touch 'Sound'.
- Touch 'Volumes'.
- In 'Volumes', slide all three indicators all the way to the right to make sure all sound is on and at max volume.
- When each slider is adjusted, a sound will be heard.
Step 7: Check if the issue is resolved.
- Play with the volume levels to hear sound.
- Make a test phone call.
- Use Google Now to test your microphone.
If the above 7 steps didn't work, a factory data reset may resolve the issue:
Note: Performing factory data reset on your device will remove all of your personal data.
1. Go to 'Settings > Backup & reset'.
2. Touch 'Factory Data Reset'.
3. Touch 'Reset'.
After the factory data reset is complete and your device reboots, sign into your device using the same primary Google Play account you used to sync your purchased apps and other content.
If your issue has been resolved, great! Let us know.
If performing a factory data reset didn't resolve your issue, do one of the following:
- REPLY TO THIS EMAIL
- CALL us and reference this email and mention you have gone through the troubleshooting steps.
Nexus 5 does not respond to headphone
Tried all those options mentioned above, still no luck. Anybody got new news to make headphone work in Nexus 5? In my case headphone works with SOUNDABOUT app, so I don't think its hardware issue? HELP!!1
Thanks in advance
They take 2 min to replace
So u think its a hardware (Head phone jack) issue?
Be sure the headphone jack is completely inserted
I thought my Nexus 5 headphone jack was broken, so I took off the protective case to be sure it was not preventing the head phone jack from being completely inserted. I noticed that it took some extra effort to get the Jack to click. That did the trick and it works great. I felt pretty stupid because it wasn't the case or jack, it was me not pushing it in all the way.
robecon said:
i thought my nexus 5 headphone jack was broken, so i took off the protective case to be sure it was not preventing the head phone jack from being completely inserted. I noticed that it took some extra effort to get the jack to click. That did the trick and it works great. I felt pretty stupid because it wasn't the case or jack, it was me not pushing it in all the way.
Click to expand...
Click to collapse
lmao
sent by entanglement
I have the same problem with mi Nexus 5, more than 1 year ago and also.
pmgranberg said:
Hello everyone!
I bought my Nexus 5 a few months ago, then everything was working five. But about a month ago I started to experience some problems with the audio on my phone. I couldn't get any sound except for the ring sound and alarm sound. I did some research and found out I should download an app called soundabout. This changed the audio output or something so that I could get the media audio through the speakers and phone call audio through the earpiece. This worked and I thought I've solved all the problems, but unfortunantly when I tried to listen to some music with my headphones I couldn't get any sound. I tried to change the settings in the app, but nothing worked. Either no sound at all or the sound came through the speakers even though the headphone were plugged in. Today i rooted my phone and installed Cyanogenmod with hope that this would solve the problem. It didn't..
I've done alot of research on the internet, but I really couldn't find someone with this exact same problem. Have anyone experienced the same, or have an idea of what I could do? One option is to send it for repair, but that would take some time so I am looking for another option.. Could it be a hardware issue with the headphone jack, even though it worked at first?
Thanks in advance for replying!
Click to expand...
Click to collapse
and also I use SoundAbout Application just for hear the sound on my Nexus 5, If there are someone who found solution for this problem please let me know.
Thanks for your time.
OK here goes - if someone could help I'd really appreicate it...
Galaxy S7 Edge - light drop resulted in smashed screen. Did a screen/frame replacement myself... which worked a treat.
However have noticed that the loudspeaker now no longer works... So no ringtone, music on media play or alarm etc. Also did the *#o*# speaker test - again no sound on speaker (Receiver test on internal speaker is fine)... just the main external loudspeaker which has packed up.
Wondered if I'd blown/damaged during my screen install/phone drop - so I bought a new loudspeaker - but to no avail, still no sound.
So then I checked both my original & the freshly bought new speaker in both a multimeter and via hooking them up to another phone - BOTH UNITS WORKED! - So at least I know that the speaker units that I'm using are both fine. But put either back into my phone and no sound! ARRRGHHH
Have flashed (via Odin) G935FXXU1BPLB_G935FBTU1BPK3_BTU (v6.0.1 UK) - again no sound. Have additionally since let phone auto-update to 7.0 via OTA update - but again still no sound.
All other functions on phone are perfect (including listening to media/music via headphones).
Looking on web, I see a few people experiencing no sound since screen replacement and or flashing and I have tried the host of suggestions offered - everything from pause music and reboot, reboot with headphones in/out, toggle Power Save mode on/off, toggle Bluetooth on/off, clean out the headphone jack (sound works fine coming through headphone jack BTW just main speaker that wont play anything) and ensured speaker pads are definately contacting the mainboard pins etc.
The only thing I've not been able to yet try is "Emergency Software Recovery and initialization" via Smart Switch as Smart Switch simply freezes whenever I select this option (no follow up pop up window) - though phone is recogniosed.
Anyone else expericence this kind of no sound issue? or know of a sensible (cheap!) solution.
Regards
Mike
Think I've managed to find problem myself - if not solved it... sadly.
Used an old loudspeaker from a long since unused phone - soldered up a couple of wires to the terminals for ease of handling and turned on my phone - ran the speaker test (*#0*#) so continuous sound playing (if not heard!)... touching the wires from the bodged loudspeaker on the main PCB mainboard terminals got nothing, though then grounding one wire elsewhere and hey presto - sound once more from my phone!
So looking like a cold solder on the main PCB mainboard!... Reflowing is beyond me, so I now need to hunt around for a decent company who do PCB repairs!
Not quite the 'Have you tried wiping the cache' fix I was hoping for unfortunately... Not sure if PCB damaged in the drop or in the screen repair - but thought would post findings in case someone with exact same circumstances etc.
Regards
Mike
I'm using Google Nexus 5 D821 32GB.
There is a problem which appears yesterday that my mobile speaker work only sometime for few minutes.
I can't hear sounds or rings from the speaker. With regular conversation speaker and with headphones I can hear everything well. Until yesterday the phone was working fine, and suddenly the problem appears, it didn't fall down and didn't spill water on it.
here's what I did
boot into safe mode. no sound
factory reset. no sound
install the official google stock rom image but no sound
In settings all the volume panels are up, but no speaker sounds. I have made hard factory reset (master reset) to the mobile and wipe everything, and still didn't solved the problem.
IMPORTANT: I need to mention that from time to time there's suddenly sound, but after few minutes the sound disappears again.
For example, I logged in Safe Mode and check the sound, and it was ok. I could hear the ring sound and other. but after few minutes the ring andall other sounds don't work! I didn't open any app in that time.
Another example; yesterday from noon no sounds, and suddenly in the evening I got incoming call with ring sound (I thought everything is ok), and after that call all sounds don't work again. I hope someone will offer solution.
I also Change the Speaker and Panel Strip/Usb Charging Port strip as u can see in the photo, after changing Speaker and Panel Strip/Usb Charging Port strip its work onlhy for 4 days. After 4 days appears again same problem
Need Help!!!
Hi everybody, I have a strange problem with my phone.
As title said, when I call for some time (like ca. 20mins or more) my volume completely drop if I use capsule audio and when I use stereo mode the other person hear a whistle. I've tried to change sim and reset phone but nothing changes. Have you any idea on how to fix this thing or do you think is hardware related? Just for information: at the beginning there wasn't that problem. Please help me
Hello!
My friend just received his new Samsung S23+ and he has encountered several problems which he told me about, so today I hopped on a call with him so he could show me the issues and they are indeed as he says they are.
Issue #1: When he is calling someone, he can barely hear the other person, the volume is so faint even though all the volume sliders are maxed out. We have not checked the "Absolute Volume" and "Adaptive Volume" setting in the developer options yet. I digged around to see if other people have this problem and could only find this thread https://eu.community.samsung.com/t5...call-volume-too-low-on-s23-phone/td-p/7163399 which sounds like the same issue my friend has. Does anyone know how to fix this or is it indeed a hardware fault like the thread seems to suggest?
Issue #2: Whenever my friend plugs in his earbuds (they have no microphone) via a USB-C to 3.5mm adapter, the phone's internal microphone just shuts off, resulting in no one being able to hear him in a call or a voice message. Is there a way to not have the phone shut off its microphone automatically when he plugs in his earbuds?
Would be super duper cool is someone could help us with this issue, I checked issue-trackers for the phone, but they did not seem to list any volume issues.