After a small fall, hardware buttons stopped working - Google Pixel 3 Questions & Answers

So my phone slipped out of my pocket while I was sitting in my office and fell down on a wooden floor and right after the power and volume buttons stopped working (fingerprint and squeeze for assistant work though). Is this a common bug that I haven't seen before? I"m not even sure if I'll be able to fire it up if the phone fully dies on me. :/

A connector may have popped off.
A good case would've prevented this...

Oh well... I guess I'll take it to a repair shop and hope they'll fix it.

DigitalDreamer said:
Oh well... I guess I'll take it to a repair shop and hope they'll fix it.
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Click to collapse
Probably nothing too evil if you didn't crack the frame.

blackhawk said:
Probably nothing too evil if you didn't crack the frame.
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Click to collapse
Everything else is fine.
They told me they had a spare l3 with no screen so in case something goes wrong, there is a backup plan

Related

Beware! physical damage to the phone due to the back plastic

Well im having rogers ship me a new phone (i only got the phone last friday, so not even a week yet) because the phone is unable to detect any sim cards. I dont know what the exact cause of the problem is but im pretty sure it has something to do with me opening the back case and pressing it back in too hard. Or maybe i short circuited the metal of the sim card holder some how when i was doing rom reboots
In all honesty, the design of the back panel is completely stupid and really cheap. The plastic is super flimsy and garbage. Plus the way you have to snap it back into the phone requires some pressure that could easily damage the phone.
Just be careful when you guys are touching around that simcard metal area. Any static electric shock could potentially cause you to end up with a expensive brick.
Ummm why do you need to put pressure on the middle area of the phone?
Whenever I place the back cover back on, I just start from the bottom of the phone and make sure that its in and then go around the phone clockwise and clip in the rest of the phone edges and thats it. Never have to touch the centre of the phone.
Max Sterling said:
Ummm why do you need to put pressure on the middle area of the phone?
Whenever I place the back cover back on, I just start from the bottom of the phone and make sure that its in and then go around the phone clockwise and clip in the rest of the phone edges and thats it. Never have to touch the centre of the phone.
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Click to collapse
This is what I also do when I need to put the cover back on.
I didn't press the middle when I was putting back the rear panel but I think I might have touched that metal sim bracket and maybe that's what caused it to short circuit.
Just becarful when handling with no rear panel. Also while charging the phone and trying to get a gps lock, the area behind and around the simcard gets really hot. My stats widget says 53c and that also might have caused this weird short circuit... I I don't know
You're doing it wrong.
Post deleted, wrong thread.
badhobz said:
...
In all honesty, the design of the back panel is completely stupid and really cheap. The plastic is super flimsy and garbage. Plus the way you have to snap it back into the phone requires some pressure that could easily damage the phone.
Just be careful when you guys are touching around that simcard metal area. Any static electric shock could potentially cause you to end up with a expensive brick.
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Click to collapse
Static shock is a potential problem with any electronic device.
I don't think the cover had anything to do with it.
Mine is on and off all the time, 5-10 times a day at times when I'm testing different things. Never had a problem like this.
Actually the back is pretty durable for the amount of times I've torn it off in a hissy fit...plus I love the texture. I'm always afraid I'm going to snap it in half but it can take alot of bending. It's amazingly flexible for plastic. But you never press the middle...slide your finger along the sides only till it all snaps in.
+1 for that. I slide my fingers on the sides to push it in
Sent from my SAMSUNG-SGH-I997R using xda premium
No offense but why is this not locked? How can you brick your phone cause you take the back off the WRONG way?
Sent from my SGH-I997 using xda premium
I wouldn't call what he did "bricking". Bricking is usually caused by an upgrade gone wrong. He supposedly did damage to his hardware by pushing on the center too hard....and it's worth knowing about.
MikeyFTL said:
I'm always afraid I'm going to snap it in half but it can take alot of bending.
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i think there was a demo by samsung where a rep actually folded it in half and it was fine
MikeyFTL said:
I wouldn't call what he did "bricking". Bricking is usually caused by an upgrade gone wrong. He supposedly did damage to his hardware by pushing on the center too hard....and it's worth knowing about.
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Click to collapse
I know he didnt brick it, I'm just goin on what he referred his problem to. Info that anybody should have known
Sent from my SGH-I997 using xda premium
The back panel is seriously the only thing I dislike about this phone -_-
Why did it have to downgrade from the Captivates nice hard back panel!
in retrospect i think i might have bricked the phone by doing a bad flash instead of it being a physical problem. Im pretty sure somewhere along the way i must have deleted the EFS files when i was trying to get rid of the root and restoring it back to original firmware. I did some research and the problems im having with the no carrier/no imei/ is related to EFS being deleted.
I just dont know how to get it back now.
Also if i send the phone in for warranty and they find out that the EFS is deleted, would they consider that my fault? Luckily the replacement phone i got torched itself (screen burnt out in like 1 hour) so they are replacing that for the galaxy S II but i still have to send the original one back.
you obviously did something wrong. I've had some crazy electronics hooked up to my SIM and other parts of my device. I keep wires soldered onto the mainboard which lead out of the device for direct communication with the processor. I have never run into a single problem.
You did something stupid with your sim card. It does not damage easily even when you're playing with the ciruits all the time. I know this because I do play with the circuits all the time.
DANIEL133337 said:
The back panel is seriously the only thing I dislike about this phone -_-
Why did it have to downgrade from the Captivates nice hard back panel!
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Click to collapse
Maybe to save some money, and to reduce phone weight.

A screw fell out, not sure what to do about it...

So yeah, I was just playing a game and randomly a screw feel right out of it from above the top left trigger. I don't know how it was in there at all as it seem to have no threads for it to be tightened back in.
What should I do?
Edwii said:
So yeah, I was just playing a game and randomly a screw feel right out of it from above the top left trigger. I don't know how it was in there at all as it seem to have no threads for it to be tightened back in.
What should I do?
Click to expand...
Click to collapse
put it back in?
Have a look at the iFixit teardown and see if you can see the screw in their teardown. Or contact where you got the device from and make a warranty claim.
Edwii said:
So yeah, I was just playing a game and randomly a screw feel right out of it from above the top left trigger. I don't know how it was in there at all as it seem to have no threads for it to be tightened back in.
What should I do?
Click to expand...
Click to collapse
Contact Nvidia. They will fix you right up. Most likely send you out a replacement device, then send yours in. Their customer service on the Shield has been excellent.
Wow, the screw just fell out? That sucks.
But yeah, Nvidia customer service is excellent I'm sure they'll help you out.
SiDCrAzY said:
Wow, the screw just fell out? That sucks.
But yeah, Nvidia customer service is excellent I'm sure they'll help you out.
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Character Zero said:
Contact Nvidia. They will fix you right up. Most likely send you out a replacement device, then send yours in. Their customer service on the Shield has been excellent.
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Yeah just fell out, there are like no thread in the hole to put it back in, I dunno, seems weird.
Is it easy to transfer all the files from one to the other?
I had the same thing happen to my device, and when I contacted Nvidia, they wanted to RMA it. I thought that was ridiculous for one of 7 screws, so I decided to take it by Microcenter today (or yesterday I guess, it's after midnight) and asked at the Knowledge Bar if they had the right screw or knew where to find one. They told me that the screw was no issue, just that the head would be different. I told them I couldn't care less, and they found the right screw and put it in free of charge.
thehackattack said:
I had the same thing happen to my device, and when I contacted Nvidia, they wanted to RMA it. I thought that was ridiculous for one of 7 screws, so I decided to take it by Microcenter today (or yesterday I guess, it's after midnight) and asked at the Knowledge Bar if they had the right screw or knew where to find one. They told me that the screw was no issue, just that the head would be different. I told them I couldn't care less, and they found the right screw and put it in free of charge.
Click to expand...
Click to collapse
I would have RMA'ed it, I'd be thinking that another one was going to fall out any second. Plus they do advance RMA's, so you wouldn't have to spend one second without a shield and not only that but they overnight it to you.
Edwii said:
Yeah just fell out, there are like no thread in the hole to put it back in, I dunno, seems weird.
Is it easy to transfer all the files from one to the other?
Click to expand...
Click to collapse
PLug shield A into a computer, COPY, plug shield B into a computer, PASTE.
Theres a little more to it than that if you want to do things properly, but its not hard.
If you want to copy your apps on a non rooted device (btw, rooted devices have no warranty) install ES File explorer and you can backup apps to .apk files which can then be sideloaded onto the new device.
SiDCrAzY said:
I would have RMA'ed it, I'd be thinking that another one was going to fall out any second. Plus they do advance RMA's, so you wouldn't have to spend one second without a shield and not only that but they overnight it to you.
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Click to collapse
I was aware of the great RMA Nvidia provides, but I just couldn't get over the ridiculousness of having a replacement sent over a screw that fell out. The replacement screw has been perfect so far.
Just to be clear.
The screw fell out of the Shield. I didn't lose the screw.
When I tried to put the screw back in it had NO THREADS in the screw hole for any screw to grab on to.
If I RMA it, it's not because I can't get a screw to fit, it's because there is no threads in the hole.
Edwii said:
Just to be clear.
The screw fell out of the Shield. I didn't lose the screw.
When I tried to put the screw back in it had NO THREADS in the screw hole for any screw to grab on to.
If I RMA it, it's not because I can't get a screw to fit, it's because there is no threads in the hole.
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Click to collapse
I would RMA it if there is no thread in the hole. You can get self tapping screws, but most electronic gadgets are made of plastics that tend to crack when used with self tappers so you'll just make it worse. Or you could tap it yourself properly, but again, might not be perfect. RMA or return to the shop you bought it from.
SixSixSevenSeven said:
I would RMA it if there is no thread in the hole. You can get self tapping screws, but most electronic gadgets are made of plastics that tend to crack when used with self tappers so you'll just make it worse. Or you could tap it yourself properly, but again, might not be perfect. RMA or return to the shop you bought it from.
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Click to collapse
I would RMA it. That way NVIDIA can look for what went wrong, and you don't get "screwed" by it later on. Also, to back up your device, use "adb backup". So far, had great luck doing that. Google is finally getting Android caught up to iOS 1.0 in that regard. :-/
Edwii said:
Just to be clear.
The screw fell out of the Shield. I didn't lose the screw.
When I tried to put the back in it had NO THREADS in the screw hole for any screw to grab on to.
If I RMA it, it's not because I can't get a screw to fit, it's because there is no threads in the hole.
Click to expand...
Click to collapse
Its not just you. I have tore down my shield a few days ago and 1/2 the screws have been slighty over tightend from the factory...
I really dont even know how to feel about this. Not much i can do now (as I have clearly voided my warany) but drill out and re-tap the holes to fit a sightly larger diameter screw.
As it is right now my Shield is still very solid feeling when assembled. But I know the long term effects of plastic housing with metal fasteners will eventually fail under the constant twisting forces applied to the device ( shield is by no means alone in this engineering short sight) I just hope that the "shield 2" will come out before that happens
Mine did the same thing last night.
s0me guy said:
Its not just you. I have tore down my shield a few days ago and 1/2 the screws have been slighty over tightend from the factory...
I really dont even know how to feel about this. Not much i can do now (as I have clearly voided my warany) but drill out and re-tap the holes to fit a sightly larger diameter screw.
As it is right now my Shield is still very solid feeling when assembled. But I know the long term effects of plastic housing with metal fasteners will eventually fail under the constant twisting forces applied to the device ( shield is by no means alone in this engineering short sight) I just hope that the "shield 2" will come out before that happens
Click to expand...
Click to collapse
Mine had a creaking sound when I would open it, I just figured it was because how tight the hinge was. Then last night I opened up the screen heard a plastic popping sound and noticed the screen was off a bit. When I closed it, the hinge on the left side as your looking at the screen seemed raised and when I turned over the Shield there was the screw by the hinge missing. After some searching I found it, tried to put it back in but it fell out. Well I called Nvidia and they are sending me another one, RMA'd this morning. They said send there other one back. What sucks is I just put a Skinomi carbon skin and screen protector last week. I'm going to try to peel them off and save them for use on the new unit or I might have to order another. My advice Live Chat them and RMA it.
shawnchalfant said:
Mine had a creaking sound when I would open it, I just figured it was because how tight the hinge was. Then last night I opened up the screen heard a plastic popping sound and noticed the screen was off a bit. When I closed it, the hinge on the left side as your looking at the screen seemed raised and when I turned over the Shield there was the screw by the hinge missing. After some searching I found it, tried to put it back in but it fell out. Well I called Nvidia and they are sending me another one, RMA'd this morning. They said send there other one back. What sucks is I just put a Skinomi carbon skin and screen protector last week. I'm going to try to peel them off and save them for use on the new unit or I might have to order another. My advice Live Chat them and RMA it.
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Click to collapse
The screw by my hinge fell out today too and i lost it. I want to RMA it but this will be my second one and i just want to keep it.
Im gonna see if they will just send me a screw.
Just an update, So...
I was going to rma it cause every one is like nvidia are the rma kings or w/e.
I got my Shield from ebay, in a New(other) condition, the owner got it from a game stop on a trade in, so they tried it afterward but couldn't return it, so its basically brand new. But because I'm not the true first owner, the warranty isn't transferable. I mean, considering it hasn't been on the market for even a month yet, this seems pretty petty a thing to hold against me.
Seems fair, even though it sucks. That's a pretty common practice from any company. It's to keep people from just buying a used(even broken) Shield at a dirt cheap price and get a brand new one by exchanging it.
Either way though, I'd be bummed if I were in your shoes.
blinkdragonid said:
The screw by my hinge fell out today too and i lost it. I want to RMA it but this will be my second one and i just want to keep it.
Im gonna see if they will just send me a screw.
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Click to collapse
UPDATE: Nvidia said they wouldnt give me a new screw, but a new shield. This is my second RMA. Nvidia Rocks! I didnt root my 1st one, but i did my second one and they dont really care about that. It seems to me they just want to put this "trial" product out there and support it to
the end of the world. then see if its worth it to go for another nvidia type system.
blinkdragonid said:
UPDATE: Nvidia said they wouldnt give me a new screw, but a new shield. This is my second RMA. Nvidia Rocks! I didnt root my 1st one, but i did my second one and they dont really care about that. It seems to me they just want to put this "trial" product out there and support it to
the end of the world. then see if its worth it to go for another nvidia type system.
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Click to collapse
My interpretation of what they said is that they would launch in the US first, iron out the kinks and go global. So I expect they are using experiences of guys like you (and other forum users) to work out what is needed for a 2nd revision shield which would go global.
my solution
I would say RMA like everyone else, didn't feel like it would help me in the long run, due to the Shield not being durable at all.
I had the same problem, and have seen this 3 other times. My shield was broken brand new, I didn't even know it at the time. The screen it self could move way to much from left to right. all the screws were there. Got my hands on another and found the screen was very sturdy. Then a friend of my ask me to fix his due to this problem, but he said he had dropped his from about a foot. Which is understandable if you drop it.
The left screw was the problem for me. but i did both screws to make it symmetry.
What I did, was took it apart filled both screw holes with super glue and drilled it out, you can now see the screws on the front. Then I tapped it with a 2.5mm treads. and added the screws.
Hopes this helps someone.

Help! do I need a new screen?

So I recently dropped my phone in the sink while the water was running. I quickly removed it but water had already seeped inside, causing the screen to go crazy and then it was just a blank white.
I could see the water making its way up through the screen so I dried it off as much as I could and proceeded with the rice technique. After leaving it there for the past three days, I finally took it out this morning and turned it on.
It works! (Well I can see everything on the screen and the touch is fine as I am typing with it right now). Only thing is, it has left something behind. Looks like maybe some moisture is still in there and maybe pressed against the screen.
Based on the pic attached, you think I need a new screen? Or should I take it in to the repair shop and have them look to see if it is just extra moisture that needs to be dried?
Anyone ever seen this before? Really love this phone!
It works fine otherwise. Camera, headphone jack etc.
islandboy_2000 said:
So I recently dropped my phone in the sink while the water was running. I quickly removed it but water had already seeped inside, causing the screen to go crazy and then it was just a blank white.
I could see the water making its way up through the screen so I dried it off as much as I could and proceeded with the rice technique. After leaving it there for the past three days, I finally took it out this morning and turned it on.
It works! (Well I can see everything on the screen and the touch is fine as I am typing with it right now). Only thing is, it has left something behind. Looks like maybe some moisture is still in there and maybe pressed against the screen.
Based on the pic attached, you think I need a new screen? Or should I take it in to the repair shop and have them look to see if it is just extra moisture that needs to be dried?
Anyone ever seen this before? Really love this phone!
It works fine otherwise. Camera, headphone jack etc.
Click to expand...
Click to collapse
Give it a few more days and if it doesnt go away then have it looked at
chris6278 said:
Give it a few more days and if it doesnt go away then have it looked at
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Click to collapse
Thanks Chris. Ever happened to you or anyone you know before?
islandboy_2000 said:
Thanks Chris. Ever happened to you or anyone you know before?
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Click to collapse
Instead of rice, buy some desiccant. Google it. If you live in a medium to large city, you can get it locally.
Sent from my Nexus 5 using XDA Premium 4 mobile app
JamieFL said:
Instead of rice, buy some desiccant. Google it. If you live in a medium to large city, you can get it locally.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks I've heard about those too.
I live on an island and they dont sell them here
I might have to go to a shoe store and ask if they have any laying around that maybe customers discarded :good:
BTW, how much will I need?

[Q] Water damage to Z3. Been drying it, but screen still flickers. Dry it more?

Hi everybody,
Please read the first 2 paras for my story. My question is in the 3rd para. \
So 3 days back i went for a freshwater swim with my friends in a river and I took my phone out to take pictures coz its waterproof. But unfortunately I ran into some issues. First, it started registering touches underwater and that annoyed me. So I merely locked the phone and used the camera button to shoot. I shot a couple of pics underwater and when i was about to shoot the third above water, the screen got unresponsive/
It did not register any touches from my fingers even after i've completely dried it out. I rebooted it (via hard reset buttons) but did not help so i switched it off and kept. I came back and switched it on but it didnt even turn the screen on. So i dipped it in a rice bag.
The good news is, after two days in the rice bag, the fogginess within the camera lens is gone. So i believe its progressing. However, when i turn the phone on, it comes to the lockscreen and starts flickering big time, and the whole display goes black (but backlight stays on). Then i lock the device and unlock it a few times and the screen turns on again, flickering heavily.
I put it back to dry but, i am wondering if anyone knows what kind of hardware damage this is. Is this simply something i can dry off? Or should I take it to a service center (i have no warranty so I will have to pay)?
Are the touches not being recorded because of water interference? Or is something physically damaged?
Thank you very much for reading and attempting to answer.
It is hardware issue, should have tested the water proof ness when you got the z3. There's no way you can fix this. If you're able to somehow argue youf way through to point out that it is defected when you got it then it should be covered by sony... Anyway good luck buddy.
LitoNi said:
It is hardware issue, should have tested the water proof ness when you got the z3. There's no way you can fix this. If you're able to somehow argue youf way through to point out that it is defected when you got it then it should be covered by sony... Anyway good luck buddy.
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Click to collapse
Thank you very much for your response. I will try to do that! The thing is i did test it. The pressure test. And then i submerged it in a bowl of water too.. Nothing happened. But that was about 3 weeks prior to this incident. Anyway thanks again.
thedisturbedone said:
Thank you very much for your response. I will try to do that! The thing is i did test it. The pressure test. And then i submerged it in a bowl of water too.. Nothing happened. But that was about 3 weeks prior to this incident. Anyway thanks again.
Click to expand...
Click to collapse
did you some how within that 3 weeks bent the phone or caused the CPU to heat up badly to the point it melted the glue?
on mine i just noticed there is a slight bump (back glass) on the power button side, not sure was it there a week ago when i got it, but definitely keeping an eye on it.
hope everything works out for you bud.
LitoNi said:
did you some how within that 3 weeks bent the phone or caused the CPU to heat up badly to the point it melted the glue?
on mine i just noticed there is a slight bump (back glass) on the power button side, not sure was it there a week ago when i got it, but definitely keeping an eye on it.
hope everything works out for you bud.
Click to expand...
Click to collapse
Heat up badly.. hmm yes at one point when i was taking photos out in direct sunlight. It heated up and switched off the camera. Oh im sorry to hear that man. Make sure you get a case or something before you dip it in water. I just recalled that the last time i immersed it in water, i had the case on. Maybe that's why I didn't get any water damage.

The power button is began tightly.

Hello.
The power button is began to be pressed tightly, without free wheeling. After 6 month of using device. Somebody has the same problem? Only service visit or something else?
Probably your phone is bend. Chance on getting it fixed in warranty is slim, but never hurts to try
crazymister said:
Probably your phone is bend. Chance on getting it fixed in warranty is slim, but never hurts to try
Click to expand...
Click to collapse
No, the reason is not in the bend. Exactly the phone is not bent, it is perfectly smooth. With the purchase it was covered by protective glasses. Bending be affected on them.

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