So I have just broken my phone, I accidentally smashed it in the car door. :/
The screen is mainly black and unresponsive, but is still on. There's a quarter of the screen that is visible and responsive.
Now I can go into recovery mode, but I can't see the options, and I have four on-screen. All I want to do is turn off the phone to remove the sim card.
Also, my next step is to physically back up the phone, but I'm on a mac, so if anyone knows any way to backup an unresponsive android phone like this to mac, I'd appreciate it!
Thank you
Diary of Madness said:
So I have just broken my phone, I accidentally smashed it in the car door. :/
The screen is mainly black and unresponsive, but is still on. There's a quarter of the screen that is visible and responsive.
Now I can go into recovery mode, but I can't see the options, and I have four on-screen. All I want to do is turn off the phone to remove the sim card.
Also, my next step is to physically back up the phone, but I'm on a mac, so if anyone knows any way to backup an unresponsive android phone like this to mac, I'd appreciate it!
Thank you
Click to expand...
Click to collapse
To power off the phone, you simply have to hold the power button for approximately 10 seconds. You will feel the phone vibrate and can let go the button.
What do you want to back up?
Your photos are all synced to Google Photos or on your external card.
Your contacts are synced with your Google account as well.
WhatsApp (chats, photos and videos) is backed up online.
The rest of your data is saved in the cloud anyway, you simply have to re-authenticate on your new phone and everything everything will be there
Noter2017 said:
To power off the phone, you simply have to hold the power button for approximately 10 seconds. You will feel the phone vibrate and can let go the button.
What do you want to back up?
Your photos are all synced to Google Photos or on your external card.
Your contacts are synced with your Google account as well.
WhatsApp (chats, photos and videos) is backed up online.
The rest of your data is saved in the cloud anyway, you simply have to re-authenticate on your new phone and everything everything will be there
Click to expand...
Click to collapse
Thank you for the syncing info, I had forgotten about google photos!
The power off doesn't work, if I hold it down it reboots.
Edit: I just went to google photos: nothing. Also, I had sim cards in the phone, so no external card.
Diary of Madness said:
Thank you for the syncing info, I had forgotten about google photos!
The power off doesn't work, if I hold it down it reboots.
Click to expand...
Click to collapse
Simply remove the sim card then. Nothing bad will happen if you do it while the phone is still powered on
Noter2017 said:
Simply remove the sim card then. Nothing bad will happen if you do it while the phone is still powered on
Click to expand...
Click to collapse
Yup, that's what I've done. I'm still trying to turn the phone off though, I have alarms set on it, and they're annoying.
Related
Hi there,
I'm having an issue with the my XT720 and hopefully someone can help, or has at least seen something similar. When the phone goes unused for a minute and the screen times out, I can not get it to come back on as expected. If I press the power button, the lights under the four buttons power on, but the screen stays off, and both the screen and buttons don't respond to being touched (ie no noise, no feedback, nothing). If I hold the power button down, it will not stop or start, and I have to do a battery pull (the phone has not been rooted). If I press the power button to lock the phone manually, it can come back to life, but not after a timeout.
This started happening when I replaced the sd card that was included with a new one. I've had occasional issues where it will decide that I don't have an sd card inserted (also fixed by a few battery pulls), so I figured time to get a new / faster sd card. The new one has worked fine in my PC to store data, but once I put it in the phone, this happens.
If I switch back to the old sd card, the screen problem goes away. I've tried formatting the sd card from the phone (as well as from my pc), and it doesn't help.
Any ideas or input is appreciated.
Thanks,
Brandon
I had a similar unpredictable problem. I'm not sure what the core of the problem is but sometimes I suspected the SD-card as you did.
Sometimes the phone didn't show up the display even after a battery pull out. The thing that always helped in MY case was to pull out the battery for 1 hour and the problem disappeared for 1-2 months...
Hope this will help.
did you in anyway modify your phone? that includes rooting etc
i had this problem before but it stopped after i cleared my davik cache and it re populated the directory after i rebooted it. worse case scenario, you might want to try reflashing it.
I've not modified it at all. No rooting, no flashing, nothing. And I'm not keen to reflash it as it's from Wind in Canada, and there is no Wind rom posted. I know others are compatible, but I suspect it would make it harder to get warranty service if it has a BrightPoint rom on it (though I guess I should check the build number and see if it's the same).
I (occasionally) have the same problem. I, on the other hand, have had this issue since I bought the phone back in August of 2010. My phone is rooted, sometimes overclocked, and running standard android 2.1update1. What happens to my phone is that it is in lock mode and I press the lock button and all that happens is the 4 buttons below the screen illuminate but the screen itself does not. To solve it, I do a battery pull and it is back to normal. I don't know specifically what causes it because apparently this problem is also happening in unrooted XT720's. BTW I have never changed my SD card from the 8GB one that came with the phone.
I hate to hear about this issue but I'm glad I'm not the only one having it. I just got my XT711 a few days ago and the screen has done the same thing a few times to me also. I know 1-2 times I just picked up my phone and it did it, another time was when my camera froze, and once even when I paused Angry Birds game until the screen shut off, that time when I pushed the lock/ power button the 4 bottom lights came on and I could here the sounds from my game but my screen was blank. Hasn't done it in a couple of days, so hopefully it just had the flu! If anyone finds out what it is, let me know also because I've seen people with all models of XT phones having it.
Try another SD Card
Thank you, yes I have a new class 10 sd card ordered, so hopefully that cures the problem
to begin, the power button started to be "sometimey" about 4 days ago. as of 2 days ago, it doesn't even work at all. Today, while the phone was on, it decided to power down. it immediately began to bootloop and has not stopped since even tried to remove the battery and reinsert it, but no luck, still stuck. is there any way to at least retrieve the contacts??? TIA
GrapeBandit said:
to begin, the power button started to be "sometimey" about 4 days ago. as of 2 days ago, it doesn't even work at all. Today, while the phone was on, it decided to power down. it immediately began to bootloop and has not stopped since even tried to remove the battery and reinsert it, but no luck, still stuck. is there any way to at least retrieve the contacts??? TIA
Click to expand...
Click to collapse
Contacts are stored on Google Contacts with your Google account. Therefore, you don't need to retrieve them. You'd just lose your apps and your text messages is all really.
deltatux
you could also try to replace the switch inside it.
deltatux said:
Contacts are stored on Google Contacts with your Google account. Therefore, you don't need to retrieve them. You'd just lose your apps and your text messages is all really.
deltatux
Click to expand...
Click to collapse
haha, wrong. my P.O.S. NS stopped syncing contacts a few months ago. gotta love google
Hi! Now, my phone is the Karbonn A3+, and recently, I sent it for servicing as my phone's lock button had been destroyed from the inside and some "tracts" had been damaged too. So, I got it repaired and everything was fine, until I turned it on today. I turned it on, and everything has become HUGE. Like really, it has enlarged 200% more. I don't have any applications that execute such a function, and trust me, I tried resetting the phone. You'll laugh when you read this : The phone has enlarged so much, that I can't hit the conformation "Ok" when it asks me if I really want to reset my phone.
Is there a way I can factory reset via my computer with a USB cable? Also, I can't access the Google Play Store because the icons have enlarged so much that some of them, have gone below the screen.
Thanks a bunch.
Cheers,
MicroFox
we have two S7's, non-edge, and they have been almost bulletproof to now. I have a rooted S5 but have not modded either S7. My wife dropped hers, no breaks in the glass but it came up black after briefly displaying a partial image.
I can force reboot it, and it works. the backup 'key' lights up at times, the LED's work, and the phone receives calls [rings] but of course we can't see a thing.
Is there a fix? I've tried the reset via Vol - Power, that works to restart but no display. I've done Vol+ Power, can't see a thing. Tried Vol - Pwr Home, can't see anything so not sure what the result was. Plugged into PC but without being able to grant permission on the device, no dice.
How can I force a backup of everything? or... it may be backed up to her google account but how to reach, sans S7 display?:silly:
Hi, you can try to access the phone via samsung find my mobile website. You need internet connection at the s7 working and the logon data of your samsung account. In find my mobile there is a backup option.
Regards
Oliver
Fabulous! Going to try now
Oliver, unfortunately she never setup a samsung account period. hard lesson.
Surely the forensics community has a way to get to the stored data.... I guess/think the only things missing, that were not on SD card or SIM, would be a few pictures stored in default local memory, a few downloads, and things that will not be restorable easily like Calendar entries [and a whole lot of app cache stuff that is not high value]... am I wrong?
But then there is the security aspect; even if I cannot fetch usable data, I need to nuke it all... Is there no way to mount those volumes on a pc or other? A universal "nuke everything on the blind" approach?
thank you for your help
I have also black/blank screen but all audio works, hardware buttons work. I can tap the screen and it makes a sound. Voice assistant turns on for some reason and she verifies the touches I make to the screen. She also verifies I am pressing on screen buttons. I also know this because I can turn the phone off using the power button, then on screen buttons, even though it's blank. So the screen does work, just noting visually. I have tried the power + volume down to no avail. I believe the battery has totally died as was also recommended. If anyone has an idea of what to do next...please help.
, I believe, and I'm going to try today, that we can get in Via download mode. So we'll set up adb, set the "blind" s7 in download mode and see if I can browse the file system
Hi everyone, I'm throwing this out there because I've run out of ideas about what has just happened to my U12+ (64gb) today.
I woke up and used my phone as normal, caught up on Twitter and the news, the usual apps etc. nothing untoward. The same routine I've had with my phone for the past 18 months of owning it with zero issues. My handset is stock OS (Android 9) and so not rooted or anything like that. Virtually all the apps I use are standard issue from the Play Store, nothing really "out there" and I have BitDefender installed to look after security. Same setup I've had for over a year. The battery was around 35% so I plugged it into my wall charger while I went off to grab some breakfast. When I returned a couple of hours later the light on the handset was green, I unplugged the charger and attempted to unlock it with my fingerprint.
The phone asked for my PIN, no big deal so I entered it. Black screen. Tapped the power button again, it requested my PIN again, I entered and... black screen. Okay, I was a little bit concerned now. I held down the power button so the haptic buzz occurred, held for 10/20/30 seconds, a minute... nothing, no restart. Tap the power button and it asks me for my PIN again and shows yet another black screen. I held down Power + Volume Down but again, nothing and no restart.
I asked someone to call me, the screen came to life and I could take the call but each time I tried to pull down the system tray in order to try and reach Settings to restart it asked me for my PIN, I entered it = black screen. The call was unaffected.
I removed my SIM + microSD card tray = same deal as above.
The phone is clearly responsive in some way and the screen does display to ask for my PIN but I can't get into it in order to reboot it. Extremely worrying.
Does anyone have any advice? At the moment I am faced with the prospect of simply allowing the battery to run out so the phone shuts down naturally but that is going to take the best part of 2 days.
I'm really disappointed because I was planning another 1-2 years use for this handset as I just bought a 1TB microSD card which has been fine in the phone for weeks so I don't think that's the cause. It is also genuine SanDisk.
Any suggestions or advice? Thanks in advance.
Hello, I hope you have made a backup with google backup recently... This does not happen often on android, but sometimes the system could have a problem. You can try this go the bootloader with the power and volume buttons , after recovery.. after apply a wipe data/ factory reset.. is will make a factory reset of your phone except the sd card. You should by fine after that and profit again.
Thanks, I appreciate your reply.
At the moment I am running the battery down until the handset switches off naturally. When it comes back on I will try to launch the phone normally, if that doesn't work I'll run the battery down again and attempt to reach the bootloader.
My photos are backed up to the cloud, I may lose some text messages but I managed to transfer the majority of my 2FA over to another Android device bar one.
At the end of the day if it's a choice between wiping it or a bricked/unusable handset then I don't really have one. What a pain.
Magimix^ said:
Thanks, I appreciate your reply.
At the moment I am running the battery down until the handset switches off naturally. When it comes back on I will try to launch the phone normally, if that doesn't work I'll run the battery down again and attempt to reach the bootloader.
My photos are backed up to the cloud, I may lose some text messages but I managed to transfer the majority of my 2FA over to another Android device bar one.
At the end of the day if it's a choice between wiping it or a bricked/unusable handset then I don't really have one. What a pain.
Click to expand...
Click to collapse
At the moment I am running the battery down until the handset switches off naturally <----- why that??? Even on a bootloop or a black screen you can reset it hold the buttons power and the volume, you can go on the bootloader.
Max128 said:
At the moment I am running the battery down until the handset switches off naturally <----- why that??? Even on a bootloop or a black screen you can reset it hold the buttons power and the volume, you can go on the bootloader.
Click to expand...
Click to collapse
The first thing I tried to do was hold down the power button or the power button in tandem with the volume buttons but the handset won't restart. I tried loads of times holding it for different amounts of time and... nothing.
Trust me, I tried.
The only way I can get the device to switch off is by draining the battery. I'm almost at 20% so it shouldn't be too much longer.
Well I already got a black screen after flashing a module magisk.. I have holding the power button and the phone have restart no problem, same thing on bootloop. You need to be sure to hold the button correctly.
Max128 said:
You need to be sure to hold the button correctly.
Click to expand...
Click to collapse
Yeah, I'm certain I was holding the buttons correctly. I tried about 20 times using different combinations just to be sure but the device would not restart. The haptic shock buttons are one of my least favourite features of the u12+, it's got to be said.
Anyway, the phone ran out of battery about 15 minutes ago. I left it alone for few minutes and switched it back on. It allowed me back in and the device appears to be fully functional again. I can unlock by thumb print, face or PIN without issue.
Basically, it's fixed. My only concern is I have no idea what caused it or if it will happen again.
Thanks for offering help though, I appreciate it. I'm not sure if this thread can be closed/locked now? I'll look into that.
Cheers.
Yes.. i love the buttons too i never got a problem with this. Great if is fixed! Maybe make a factory reset the next time.
I am wondering if the new flagship have haptic buttons too.. htc will announce it Tuesday.