Hi there,
I'm having an issue with the my XT720 and hopefully someone can help, or has at least seen something similar. When the phone goes unused for a minute and the screen times out, I can not get it to come back on as expected. If I press the power button, the lights under the four buttons power on, but the screen stays off, and both the screen and buttons don't respond to being touched (ie no noise, no feedback, nothing). If I hold the power button down, it will not stop or start, and I have to do a battery pull (the phone has not been rooted). If I press the power button to lock the phone manually, it can come back to life, but not after a timeout.
This started happening when I replaced the sd card that was included with a new one. I've had occasional issues where it will decide that I don't have an sd card inserted (also fixed by a few battery pulls), so I figured time to get a new / faster sd card. The new one has worked fine in my PC to store data, but once I put it in the phone, this happens.
If I switch back to the old sd card, the screen problem goes away. I've tried formatting the sd card from the phone (as well as from my pc), and it doesn't help.
Any ideas or input is appreciated.
Thanks,
Brandon
I had a similar unpredictable problem. I'm not sure what the core of the problem is but sometimes I suspected the SD-card as you did.
Sometimes the phone didn't show up the display even after a battery pull out. The thing that always helped in MY case was to pull out the battery for 1 hour and the problem disappeared for 1-2 months...
Hope this will help.
did you in anyway modify your phone? that includes rooting etc
i had this problem before but it stopped after i cleared my davik cache and it re populated the directory after i rebooted it. worse case scenario, you might want to try reflashing it.
I've not modified it at all. No rooting, no flashing, nothing. And I'm not keen to reflash it as it's from Wind in Canada, and there is no Wind rom posted. I know others are compatible, but I suspect it would make it harder to get warranty service if it has a BrightPoint rom on it (though I guess I should check the build number and see if it's the same).
I (occasionally) have the same problem. I, on the other hand, have had this issue since I bought the phone back in August of 2010. My phone is rooted, sometimes overclocked, and running standard android 2.1update1. What happens to my phone is that it is in lock mode and I press the lock button and all that happens is the 4 buttons below the screen illuminate but the screen itself does not. To solve it, I do a battery pull and it is back to normal. I don't know specifically what causes it because apparently this problem is also happening in unrooted XT720's. BTW I have never changed my SD card from the 8GB one that came with the phone.
I hate to hear about this issue but I'm glad I'm not the only one having it. I just got my XT711 a few days ago and the screen has done the same thing a few times to me also. I know 1-2 times I just picked up my phone and it did it, another time was when my camera froze, and once even when I paused Angry Birds game until the screen shut off, that time when I pushed the lock/ power button the 4 bottom lights came on and I could here the sounds from my game but my screen was blank. Hasn't done it in a couple of days, so hopefully it just had the flu! If anyone finds out what it is, let me know also because I've seen people with all models of XT phones having it.
Try another SD Card
Thank you, yes I have a new class 10 sd card ordered, so hopefully that cures the problem
Related
Well my HTC Fuze works fine for about a year and half. However, idk how or why now my HTC Fuze power button on the top is not working. The only way to make it go to sleep mode if I let my phone turn of by itself in 1 min. Also, the only way to turn it on by slide the phone.
If anyone might know what cause the problem please help me.
Get xda shutdown or a similar app to turn the device off. There are a bunch of software options for putting the device to sleep, turning off the dispay, and shutting it down.
Same here but...
Same here but....
I have xda shutdown already, and when I Shutdown the phone it turn on again by itself.
I'm having the same exact problem! My Fuze has worked great for two years and all of a sudden a few days ago, the power button wont work. And my battery drains like crazy! It'll only last me 4 hours max... Any fixes on this? I've scoured the net and have seen that people have similar problems as this before; however, I haven't seen any fixes on it yet......
Possible solution power button problem Touch pro/Fuze?
I had the same problem on my Touch Pro, but now my power button seems to work again. I thought the problem might have to do something with my sim or my sd-card. The possibility of the sim as root of the problem was mentioned on this forum somewhere. The micro-sd card was just a guess. I had a lot of programs installed directly on the card, so when I did a hard-reset, these were still on there. If the problem would be on the micro-sd card, a hard reset would not help.
What I did was this. I removed the micro-sd card, the battery and the sim. I just pulled them out, since I wasn't able to turn the device off properly.
After that I only put back the battery and the device turned on automatically or I did it with the reset button on the bottom of my tp (I don't remember). Of course it showed the missing sim icon on top of the screen when turned on. The power button still didn't function at this moment.
I was a bit disappointed and inserted the sim, micro-sd card and battery again (I believe in this order). Lately, because of the power button problem, my tp turned on once the battery was inserted but this time it didn't. So I was pissed off that now my device wouldn't even turn on.
But to my surprise I could turn my tp on with te power button. Right now I can use the button just like before, it works fine!
Because I only tried this a few minutes ago I cannot tell you anything about the battery drain some of you and I experienced. And ofcourse I can't tell you if this is this is a permanent fix. I'm afraid to do a reset right now
I don't know why this worked for me and if it will work for you, but you can at least give it a shot right?
In short, what I did was this:
Pull out battery, sim and micro-sd card
Put back in the battery
Device will turn on automatically or turn on device with a reset (it will show the missing sim icon on top of screen)
Wait untill device is turned on properly
Pull out battery
Insert sim, micro-sd card and battery again
Turn on device with power button
If it won't work, maybe you can change the order of removing/inserting battery, sim and micro-sd card.
Good luck!
I was shocked to find a thread here of exactly the same issue I have, on the first page :O Few months back the power button stopped working altogether, so I resorted to using AEButton Plus to map double end call as the suspend power button, but now I have the issue of not being able to turn my phone off as whenever I do, the phone just turns itself back on again! At first I thought it was an issue with the internal mechanisms of the hardware button itself being jammed in place, but after reading this thread I'm starting to have doubts. I also experienced the battery drain problem with the phone rarely lasting 6 hours in standby, although a recent hard-reset and it shows that the battery drainage is around 170mAh with the screen on.
Been trying the above solution but to no avail ;( the phone keeps turning on by itself whenever I insert the battery, no matter the order.
All seems to you all have a HARDWARE problem.
Did you talking/using your PDA on rain/snow?
Maybe it make a some kind of short circuit?
Probobly the best way is carry your PDA to a service...
Yeah I've been pretty sure it's a hardware problem. I've hard-resetted and reflashed different ROMs and yet the problem persists. I don't remember getting the TP wet at all, but who knows. I don't know of any HTC service centers around here (Brisbane, Australia), so I've been looking for a way to fix this myself. No luck yet.
If you have skills to open Touch Pro you can probably do it at home.
Probably you must change flex:
http://cgi.ebay.com/Flex-Cable-Part...619562?pt=PDA_Accessories&hash=item3cb2d93eaa
This is not my item, I just simply shows how it looks this item.
I had the same problem.
My solution seems a bit unorthodox but it has always worked for me.
Slide your phone open, and flip it so it is facing screen down. You will see there is space between the power button and the phone. Put your mouth near that opening and breathe for 30 seconds to a minute. If the power button isn't working by the next day, repeat the process. The condensation from your breath does..well...something. And presto chango, it works again. The power button issue has happened about 3 times to me and doing this has always fixed it without fail.
Hoygans said:
My solution seems a bit unorthodox but it has always worked for me.
Slide your phone open, and flip it so it is facing screen down. You will see there is space between the power button and the phone. Put your mouth near that opening and breathe for 30 seconds to a minute. If the power button isn't working by the next day, repeat the process. The condensation from your breath does..well...something. And presto chango, it works again. The power button issue has happened about 3 times to me and doing this has always fixed it without fail.
Click to expand...
Click to collapse
In exhaust is moisture.
And then people say that the phone had no contact with the water... :/
My phone runs perfectly fine until I enable Gps location. Once I enable GPS location, it freezes, then it reboots my phone and it slowly do a system check, then it continuously rebooting the lg logo screen. I tried taking out the battery and put it back in, even took out my battery for a day and it still does the same. I'm not sure if it's the hardware problem, but it's a pretty rare case, since I read most of the threads in forums, people said it can be fix once you pull out the battery, but somehow it's not working for me. Anyone knows the reason why? Btw, my phone is not rooted or used any 3rd party program.
Ah. Posted too soon. There's a master reset that I believe is Power and Volume Up. Try that.
Unfortunately, it's still not working. Is there any other possible way? Or else I have to call in and return it.
Try turning off the phone, then press power + vol down and hold it until you see the word android. This should do the factory reset.
efrem989 said:
My phone runs perfectly fine until I enable Gps location. Once I enable GPS location, it freezes, then it reboots my phone and it slowly do a system check, then it continuously rebooting the lg logo screen. I tried taking out the battery and put it back in, even took out my battery for a day and it still does the same. I'm not sure if it's the hardware problem, but it's a pretty rare case, since I read most of the threads in forums, people said it can be fix once you pull out the battery, but somehow it's not working for me. Anyone knows the reason why? Btw, my phone is not rooted or used any 3rd party program.
Click to expand...
Click to collapse
It sounds like the permissions are not correct, or perhaps that your ROM was not flashed correctly. I have seem this problem happen numerous times due to bad firmware flashes or ROM issues. I would just download a new copy of the latest CM 7 ROM or whatever your favorite ROM is and flash it through CWM.
Thanks guys for the help. I found out that you have to hold down first then power button for around 30 second and then the droid animation comes out. I was so close to returning it. Thanks!
Over the last couple of days I have been having an issue with the sensation. I can boot up the phone and have full access to the boot loader.
The problem occurs when I leave the phone in standby for a while. The phone will become un-responsive and wont turn ont at all.
I was running the latest RCMix rom and everything was fine. I then decided to install j4n87's tweaks I know it is for a newer base but I just wanted to try it. Ever since I installed the tweaks the phone hangs when the screen is turned off.
I have tried full wipe and reinstall of everything but cant fix the issue.
Even noticed that if I pull the battery and power it back on the screen will stay black. You can hear sounds see button lights and power light but nothing on the screen. It then takes a couple of attempts of using adb reboot to get the screen to come back on again.
Any Ides.
Just tried flashing stock rom fro ruu same issue.
Edit 1:
Hmm I am wondering is my SD card causing the issue. With it in the phone when the phone is on stand by the freeze will occur in a couple of minutes. On the stock rom with the SD card out I am able to leave the phone in stand by for 10+ minutes and it is waking with out any issues. I will try it with ICS to see how it behaves.
Edit 2:
Interesting: it does look as if it is the SD card causing the problem. I restored my RCMix ICS rom and left the card out of the phone, with the phone on. I left it on standby for half an hour and it woke up with out any issues. Looks as if I could be getting a new SD card!
I would rather have a better explanation (if there is a better one) then what I'm about to say as I'm planning on returning the phone and getting something else.
I went to unlock the phone, but upon pressing the power button instead of being presented with the lock screen, I heard the sound the phone usually makes when the phone is locked/unlocked and after that the phone wouldn't respond to the power button and the volume buttons would only light up the 'buttons' underneath the screen, so I pulled out the battery which did clear the problem but the battery charge had dropped to 52% from around 90% (in the battery use details for Android OS the keep awake details shows a duration of 2h 14m 37s which might be something to do with this problem as I don't think I've seen that part show any duration since I got it which is only a few weeks) and a few minutes later it stopped responding to the power button when locked again (which has prompted my returning the phone to where I got it from since I can't trust it to be reliable now).
Something else I need to ask is about backing up data for specific apps I've been using (none of which should have caused this problem to happen) as restoring data for one of them is likely to be a pain to do.
Can I just transfer the apps to the SD card (which I already have in the phone, and does contain some data for one of the apps) and put the SD card into the new phone when I get it, or is it going to be more complicated?
? have you solved?
Hi everyone, I'm throwing this out there because I've run out of ideas about what has just happened to my U12+ (64gb) today.
I woke up and used my phone as normal, caught up on Twitter and the news, the usual apps etc. nothing untoward. The same routine I've had with my phone for the past 18 months of owning it with zero issues. My handset is stock OS (Android 9) and so not rooted or anything like that. Virtually all the apps I use are standard issue from the Play Store, nothing really "out there" and I have BitDefender installed to look after security. Same setup I've had for over a year. The battery was around 35% so I plugged it into my wall charger while I went off to grab some breakfast. When I returned a couple of hours later the light on the handset was green, I unplugged the charger and attempted to unlock it with my fingerprint.
The phone asked for my PIN, no big deal so I entered it. Black screen. Tapped the power button again, it requested my PIN again, I entered and... black screen. Okay, I was a little bit concerned now. I held down the power button so the haptic buzz occurred, held for 10/20/30 seconds, a minute... nothing, no restart. Tap the power button and it asks me for my PIN again and shows yet another black screen. I held down Power + Volume Down but again, nothing and no restart.
I asked someone to call me, the screen came to life and I could take the call but each time I tried to pull down the system tray in order to try and reach Settings to restart it asked me for my PIN, I entered it = black screen. The call was unaffected.
I removed my SIM + microSD card tray = same deal as above.
The phone is clearly responsive in some way and the screen does display to ask for my PIN but I can't get into it in order to reboot it. Extremely worrying.
Does anyone have any advice? At the moment I am faced with the prospect of simply allowing the battery to run out so the phone shuts down naturally but that is going to take the best part of 2 days.
I'm really disappointed because I was planning another 1-2 years use for this handset as I just bought a 1TB microSD card which has been fine in the phone for weeks so I don't think that's the cause. It is also genuine SanDisk.
Any suggestions or advice? Thanks in advance.
Hello, I hope you have made a backup with google backup recently... This does not happen often on android, but sometimes the system could have a problem. You can try this go the bootloader with the power and volume buttons , after recovery.. after apply a wipe data/ factory reset.. is will make a factory reset of your phone except the sd card. You should by fine after that and profit again.
Thanks, I appreciate your reply.
At the moment I am running the battery down until the handset switches off naturally. When it comes back on I will try to launch the phone normally, if that doesn't work I'll run the battery down again and attempt to reach the bootloader.
My photos are backed up to the cloud, I may lose some text messages but I managed to transfer the majority of my 2FA over to another Android device bar one.
At the end of the day if it's a choice between wiping it or a bricked/unusable handset then I don't really have one. What a pain.
Magimix^ said:
Thanks, I appreciate your reply.
At the moment I am running the battery down until the handset switches off naturally. When it comes back on I will try to launch the phone normally, if that doesn't work I'll run the battery down again and attempt to reach the bootloader.
My photos are backed up to the cloud, I may lose some text messages but I managed to transfer the majority of my 2FA over to another Android device bar one.
At the end of the day if it's a choice between wiping it or a bricked/unusable handset then I don't really have one. What a pain.
Click to expand...
Click to collapse
At the moment I am running the battery down until the handset switches off naturally <----- why that??? Even on a bootloop or a black screen you can reset it hold the buttons power and the volume, you can go on the bootloader.
Max128 said:
At the moment I am running the battery down until the handset switches off naturally <----- why that??? Even on a bootloop or a black screen you can reset it hold the buttons power and the volume, you can go on the bootloader.
Click to expand...
Click to collapse
The first thing I tried to do was hold down the power button or the power button in tandem with the volume buttons but the handset won't restart. I tried loads of times holding it for different amounts of time and... nothing.
Trust me, I tried.
The only way I can get the device to switch off is by draining the battery. I'm almost at 20% so it shouldn't be too much longer.
Well I already got a black screen after flashing a module magisk.. I have holding the power button and the phone have restart no problem, same thing on bootloop. You need to be sure to hold the button correctly.
Max128 said:
You need to be sure to hold the button correctly.
Click to expand...
Click to collapse
Yeah, I'm certain I was holding the buttons correctly. I tried about 20 times using different combinations just to be sure but the device would not restart. The haptic shock buttons are one of my least favourite features of the u12+, it's got to be said.
Anyway, the phone ran out of battery about 15 minutes ago. I left it alone for few minutes and switched it back on. It allowed me back in and the device appears to be fully functional again. I can unlock by thumb print, face or PIN without issue.
Basically, it's fixed. My only concern is I have no idea what caused it or if it will happen again.
Thanks for offering help though, I appreciate it. I'm not sure if this thread can be closed/locked now? I'll look into that.
Cheers.
Yes.. i love the buttons too i never got a problem with this. Great if is fixed! Maybe make a factory reset the next time.
I am wondering if the new flagship have haptic buttons too.. htc will announce it Tuesday.