Hello! I replaced my battery with a genuine one yesterday. The phone worked fine for a few hours. Then it started showing a white frame with a green line once in a minute. After that it progressively worsened in the course of two hours. It went through green screen with numerous green horizontal lines, completely black screen and a black screen with a few green lines. Now the screen is completely black and shows the lockscreen for a few milliseconds when locking/unlocking and now this is a permanent state. It is not going better. The only way I am able to use the phone now is through Dex and scrcpy.
The screen has no cracks and the phone has never been dropped. Which is strange, because it really looks like a hardware issue. There is no water damage as well.
I would like to know what may be the cause and I will be grateful if you could suggest any temporary or permanent solutions.
Currently I have tried the safe mode, oled saver, min and max brightness in the hope of being a software issue and still no luck.
Thank you in advance!
jormil1 said:
Hello! I replaced my battery with a genuine one yesterday. The phone worked fine for a few hours. Then it started showing a white frame with a green line once in a minute. After that it progressively worsened in the course of two hours. It went through green screen with numerous green horizontal lines, completely black screen and a black screen with a few green lines. Now the screen is completely black and shows the lockscreen for a few milliseconds when locking/unlocking and now this is a permanent state. It is not going better. The only way I am able to use the phone now is through Dex and scrcpy.
The screen has no cracks and the phone has never been dropped. Which is strange, because it really looks like a hardware issue. There is no water damage as well.
I would like to know what may be the cause and I will be grateful if you could suggest any temporary or permanent solutions.
Currently I have tried the safe mode, oled saver, min and max brightness in the hope of being a software issue and still no luck.
Thank you in advance!
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Are you certain that the replacement batter is the original OEM battery with the same specs and ratings as the stock battery or is it a higher rated aftermarket battery with "OEM design"?
If replacing your battery required opening the device and exposing the hardware to remove the battery, you may have damaged other parts of the hardware without realizing it.
From your description, your display is fried, probably due to the battery not being compatible or due to something internally making contact that shouldn't be making contact or due to the ribbon being damaged or slightly pulled loose while changing the battery and eventually completely disconnected after replacing the battery and reassembling the device.
Either way, it is definitely a hardware issue.
Related
I received my XT926 as a refurb and I have been experiencing a strange screen issue.
I will often have my phone on a dock, charging and sometimes I will notice the screen is black like it's off, but the touchscreen is responsive. Hitting the power button does nothing but it makes the sound as if I had locked the phone. Hitting the power button a second time will turn the screen on like normal operation.
Very rarely I have noticed the screen will turn off while I'm actually using the phone and it's a weird effect. The easiest way to describe it is that it looks like entire lines disappearing randomly over a period of 1-2 seconds, going from all visible, then to all black, kind of like slatted blinds being closed, but at random. After this, it displays the same symptoms as if I had found the screen off while in a dock/charging.
Now, I don't want to say it's related, but I first started experiencing this on the Stock KitKat update from Verizon. I am currently using Cyanogenmod 12 nightlies and I am experiencing the same issue. It seems to be happening with greater frequency.
I have also experienced the blue screen effect when certain animations/elements/apps are up on my screen, but I think they are unrelated.
Also, there is a faint discoloration bar about 2/5ths of an inch thick uniformly vertically from top to bottom of my phone on the righthand side (just under where the notification bar would be if turned horizontal).
I've tried to find more information about this but my search results have been relatively lackluster (90% of the results are trying to sell me the phone or specification pages)
So I'm breaking down and turning to here. Does anyone know what's going on here? My current theory is that my screen is going bad. I have no intention of replacing the screen on this phone (would rather just buy a new one), so any suggestions that don't involve physical hardware repairs would be appreciated.
I thought i was the only one experiencing it.
The screen turning off with a weird effect happens rarely but yeah it happens. And the blue screen effect, i noticed it only happens when im on the youtube app when the video stops working because of my connectivity issues.
Im not rooted nor is my bootloader unlocked. On the latest system version. Sounds like a software problem but hey im no expert.
kayonesoft said:
I received my XT926 as a refurb and I have been experiencing a strange screen issue.
I will often have my phone on a dock, charging and sometimes I will notice the screen is black like it's off, but the touchscreen is responsive. Hitting the power button does nothing but it makes the sound as if I had locked the phone. Hitting the power button a second time will turn the screen on like normal operation.
Very rarely I have noticed the screen will turn off while I'm actually using the phone and it's a weird effect. The easiest way to describe it is that it looks like entire lines disappearing randomly over a period of 1-2 seconds, going from all visible, then to all black, kind of like slatted blinds being closed, but at random. After this, it displays the same symptoms as if I had found the screen off while in a dock/charging.
Now, I don't want to say it's related, but I first started experiencing this on the Stock KitKat update from Verizon. I am currently using Cyanogenmod 12 nightlies and I am experiencing the same issue. It seems to be happening with greater frequency.
I have also experienced the blue screen effect when certain animations/elements/apps are up on my screen, but I think they are unrelated.
Also, there is a faint discoloration bar about 2/5ths of an inch thick uniformly vertically from top to bottom of my phone on the righthand side (just under where the notification bar would be if turned horizontal).
I've tried to find more information about this but my search results have been relatively lackluster (90% of the results are trying to sell me the phone or specification pages)
So I'm breaking down and turning to here. Does anyone know what's going on here? My current theory is that my screen is going bad. I have no intention of replacing the screen on this phone (would rather just buy a new one), so any suggestions that don't involve physical hardware repairs would be appreciated.
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i also have this with my referb i made moto give me my money back and they let me keep the phone for me it was very rare but my new phone also had a really bad screen all yellowish and bad white balance in low light if you are unhappy with it call them and say you are unhappy with the replacement here is the white glove number 800-653-7185 they are more understanding and nice but you may lose you ability to unlock your bootloader on the new phone if it comes with the latest software just a warning
I have that screen off with lines slowly disappearing thing, too And, yeah, it's also a refurbished one, bought from one of the sellers on aliexpress... I thought Lollipop was the culprit or something like that. Oh, well... It rarely happens. And luckily I only have that, not the second issue you mentioned
I am having this exact same issue. The weird lines-to-black screen thing, and the flickering blue screen when watching video. Are you saying the solution is to call Motorola and ask for a new phone?
The blue flickering can be prevented by going into Developer Options and checking "Disable HW Overlays".
The discolored stripe on the screen sounds like burn-in; these AMOLED screens are much more susceptible to burn-in than the LCD screens used in older phones. Whomever owned the phone before it was returned to Motorola probably had something running on their screen continuously with a bright-colored bar at the top, likely in a car or desk dock. The screen is very easy to replace yourself with an eBay part, if you're inclined; it involves 2 screws and 2 connectors.
I've seen the lines-to-black thing exactly twice since I got this phone refurb two months ago. Sorry, I don't know what causes it or how to avoid it, but the workaround is quick and simple enough that I'm not worried about it, yet.
So i've been having a lot of issues with my N5 lately, mostly small stuff like general slowness, poor battery life, not surprising on an almost 3 year old phone. I also lose cell service way too frequently (not an issue with my carryer, all my friends are on the same network and are fine). Camera won't focus anymore (though im pretty sure this was my fault, probably broke it while taking it apart). I'm pretty sure the battery connector on my motherboard is damaged. I've had many problems with the battery reading its temperature as -30 C (battery heath "cold"), i've replaced the battery 4 times now and i still get that problem every now and then. Pushing on the connector fixes it temporarily, so im pretty sure some pin is bent slightly out of place and i don't know how to fix that. It recently started having this issue where just moving or bumping the phone the wrong way would cause the phone to shut off. Probably an issue with the battery connector again. I tried fiddling with it but it didn't do much.
The other day i turned it on and the LCD was backlit, but black except for one single vertical white line. Rebooted and it looked normal. Few hours later i got really pissed off with it for shutting off in the middle of an important text and threw it at the wall (not the best idea i know). Screen was already cracked so i didn't really care. Ever since then the LCD has been a real pain in the ass. i can turn the phone on but there's nothing on the screen. Ii get haptic feedback when the Google logo would up, and the notification LED is flashing like i have a message. The backlight is on and pushing hard on the cable connecting the motherboard to the daughter board i can see it start to turn on, (Google logo, few seconds of boot animation) but then back to black (while still backlit).
I can post photos if it would help diagnose/fix this, my phone is my main camera and i don't want to bother anyone if i don't have to.
Anyone know any tricks that might squeeze another mouth out of this dying phone? Any response is appreciated, Thanks!
The issues could have been related to the power button or physical internal damage. My suggestion: replace the screen with a cheap 3rd party screen if the internal components are still working. This will give you more time with your existing phone and allow you to have a working backup.
Phone was never dropped and the screen is in pristine condition besides these two "blobs" that appeared over time and seem to be getting more visible.
It's kinda hard to see them when capturing with another phone but to the naked eye they are noticeable especially on white background. I can't seem to come up what might cause this besides
A slowly dying screen
B expanding battery pushing from the inside ?
Stock 6.0 and Lineage Rom 7.1.2 same issue
https://imgur.com/a/1236OjD
B, may be the reason. Because when i press hard and hold the screen from outside same happen with me at the same place. Good thing is that it's gone when I left that.
I have the same issue. my battery had expanded and that caused the screen to bend and almost pop. I opened the phone and replaced the battery but I think the damage was done and its still there. not as much as before though.
Hi everybody.
I’ve had this phone for 10 months now and it’s been great. Yesterday, when i was trying to make a call, it was telling me that i am too close to the screen. I understood that the proximity sensor was acting funny, but I didn’t had time to look into it, because it was not covered by anything and it was in good light. This morning it was a short white flash when I unlocked it or when I was turning the screen off. It worked great all day after that. Then this evening i was using the phone and all of the sudden the screen started to flash white, then it would turn off fast and back on all white. It did that for 4-5 times, then it went in the state you see in the clip below. At one tine, it turned on like nothing happened for 3-4 seconds.
If i plug the charger in, it reacts normal. It's making the charging sound and it vibrates. Seems to be alive in the background, even though it's not displaying anything.
Does it have anything to do with the proximity sensor? Is it the ribbon cable connecting the display to the motherboard faulty? Should i just order a new display assembly?
Interesting, the next day seems to behave a bit different. I had remote erased it, i didn't want any of my personal data to remain on it.
I have found out that if the brightness level is low, i takes a few seconds until it starts blinking. If the brightness is high, then it does that straight away.
Ok, i will post a follow up for anyone else having the same problem. Now i can see that the display is damaged on the top left corner, the pixels are staying lit up bright. Now i can use it on low brightness for longer periods of time without flickering.
I have ordered a replacement screen assembly and i'm still waiting for it, as i don't have the phone under warranty. Looking forward to getting it fixed.
I have also ordered a replacement screen and will replace it when the shipment arrived. Have you found a repair manual for the screen replacement?
I have already removed the back cover of my phone and it seems it will not be so difficult. But it would be better to follow a manual.
CrisGSM said:
Hi everybody.
Does it have anything to do with the proximity sensor? Is it the ribbon cable connecting the display to the motherboard faulty? Should i just order a new display assembly?
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I read this post now, I've got this kinda of broblem a month ago, but this happened only when the phone temperature became hot, I mean over 40°C, after a factory reset everything became normal, I no longer got high temperature and this problem don't appear, so at least in my phone it wasn't a hardware problem.
https://u.pcloud.link/publink/show?code=XZlcytkZWeh5RbqPt7fWqlxP3mT0LSb7b3oy
Hey guys I had the exact same problem. I sent my phone back in for repair and this is what I got
We have completed the necessary evaluation and repairs. We have also updated your device to the most current software.
We are in the process of shipping your device back. Typically, you should receive your device within two to three business days.
Repair Info: Display Failure(LCD Crack) (Functional), Display Failure(LCD Screen Bla (Functional), Display Failure(Others) (Functional)
Tracking number: 3939 9990 3569
If you have any additional questions, please DO NOT respond to this email. You may call us at 1-877-817-1759.
My advice is if the phone is under warranty send it in. Seeing this makes me wonder if it's a widespread hardware issue
I have received the replacement display and i have done the repair myself. All is fine, the phone is working good now.
CrisGSM said:
I have received the replacement display and i have done the repair myself. All is fine, the phone is working good now.
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How was the teardown ? I can't find any videos on it. The axon 7 was a pain for me because the aluminum case was a pain to take off around the corners and got damaged a bit. Hopefully removing the back of the axon 10 is a little easier . Thanks for any info
Hi guys,
Some while ago my oneplus 7pro felt from the stairs. The backside is complety broken, but the frontscreen was ok because of the screenprotector.
After a while i noticed 'a lot' of dead pixels on the lower left side of the screen. The phone was still usable so i didn't bother about it.
Suddenly during normal use, my screen started flickering and my screen went off. It seemed that the screen was devided in 2 where the notificationbar was on the same height of the broken screen pixels.
I could see some things, but with a green film. But not possible of unlocking the screen.
I tought that the screen was completly broken and i moved to a spare phone.
I still hoped that the screen would do some sort of a reset when I let the battery completely drain, charge a bit and try again.
I checked almost every day on what percentage. But when it was on 13% (or nearby that %) the screen was working again like nothing happened before. I tought it was working again and charged it.
Because it worked again on a low percentage, I tought it may be a lower refreshrate of some sort of stuff that is on during battery save mode.
I left it charging some small time, tried again and screen was broken again.
I tought it was a lucky shot, so i didn't bothered again about the phone.
Yesterday i checked my phone again out of curiosity, and guess what, it was working again.
So I'd like to know what might cause it to work again on low battery. I lowered the resolution and refresh rate already.
Anyone who got an idea?
Nothing short of taking the phone to a repair shop will restore your phone to normal.
It's just going to get worse, there's nothing you can do to stop the progression, short of a repair & even then, you're probably throwing good money after bad, considering the type of damage incurred.
oepsiepoepsy said:
Anyone who got an idea?
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Can't be sure, my guess is some voltage leakage on higher voltage and short the screen somehow. If you can try de assemble and re assemble the phone. Just my guesses.
I suppose the higher the voltage the phone is able to provide the screen the worse it's going to get. Send it to OnePlus. Don't get it done independently, they cost way more