Hey guys,
Posting here because I am at my wits end with this issue and nobody else has seemed to have this issue. So anyways I am using a Tencent Rog 5 (I know I know) running the latest WW firmware but it didn't seem to matter what firmware I use.
Here is the issue, the phone runs awesome when I am using it but when I leave my phone and it goes idle (screen shuts off etc) the phone will just randomly reboot, I have looked through the logs I got from before and after the phone rebooted on its own but I am not sure what sort of error I should be looking for. Has anyone else had this same issue and solved it? I can't find any posts about this issue.
I can sit here and play high graphics FPS games for hours and no issues it just seems to be when the phone goes idle.
If anyone has some spare time and willing to help me out that would be greatly appreciated.
In case anyone wanted to try and help me figure this out, I really don't know what I would be looking for as I am no tech guy for phones.
Related
Hello All,
I am new to this forum. I bought my sensation about two weeks ago. When I was getting into my car one day, the phone slipped out of my shorts and fell, with the screen hitting the concrete. The screen and everything was intact, the phone was only lightly scratched.
Recently, however, my sensation has occasionally been freezing. Its strange because it does not occur in an app. It only occurs when I am scrolling through the homepages or going through the full list of apps. It usually begins working again by itself after about a minute or so. I have done a factory reset, and this problem has reoccurred, just once. The issue only occurs maybe once every few days and isnt that big of a problem. I just have a few questions.
Is this problem most likely software related? Im not sure if it only started happening after I dropped the phone, but it seems to me like this is software related?
Is there anything I can do to fix it? Will the OTA update (if tmobile does it) fix the problem?
Finally, what I am most worried about: is there any possibility (or is it likely) that my phone's condition might worsen later on down the road???
I would like to hear any advice you guys have. Is there anything other than a reset that might be able to fix the problem?
abdelraziq93 said:
Hello All,
I am new to this forum. I bought my sensation about two weeks ago. When I was getting into my car one day, the phone slipped out of my shorts and fell, with the screen hitting the concrete. The screen and everything was intact, the phone was only lightly scratched.
Recently, however, my sensation has occasionally been freezing. Its strange because it does not occur in an app. It only occurs when I am scrolling through the homepages or going through the full list of apps. It usually begins working again by itself after about a minute or so. I have done a factory reset, and this problem has reoccurred, just once. The issue only occurs maybe once every few days and isnt that big of a problem. I just have a few questions.
Is this problem most likely software related? Im not sure if it only started happening after I dropped the phone, but it seems to me like this is software related?
Is there anything I can do to fix it? Will the OTA update (if tmobile does it) fix the problem?
Finally, what I am most worried about: is there any possibility (or is it likely) that my phone's condition might worsen later on down the road???
I would like to hear any advice you guys have. Is there anything other than a reset that might be able to fix the problem?
Click to expand...
Click to collapse
I believe it's the software (sense 3.0) Try changing your home screen. I don't get issues like this since I've changed my homescreen. Try Launcherpro or Go Launcher
do you think that dropping my phone has anything to do with it? Also, do you think it might get worse over time?
Thanks
I dont think it has to do with ur phone dropping...
The random freezes/ force closes/ re-boots seem to be a problem.. wait for the s-off and then some solid custom roms Should fix it all..
abdelraziq93 said:
do you think that dropping my phone has anything to do with it? Also, do you think it might get worse over time?
Thanks
Click to expand...
Click to collapse
I use to think that that's a problem with phones.. but I don't think it actually does has anything to do with the phone acting up, unless it was dropped in a pool.. but otherwise, it's just the software.. sense 3.0 seems really buggy on mines.
Hi everyone,
I bought a Oneplus One in past July with enthusiasm.
After few days of use, began the "ghost swipes" issue (as every owner of the One) and multitouch issues (my phone is basically recognizing 1 finger at the same time) preventing any pinch to zoom or notification expand gesture.
But that's not the worst, after few weeks of use, began the most annoying issue I ever had on a device : my touchscreen is going crazy detecting contacts on the touchscreen by itself.
This issue began slowly but is getting worse over time. I noticed that the issue appears only after keeping my phone on my pocket for a while... I need to wait up to 10 mins after taking it out for the problem to disappear.
At first, a simple reboot was temporary the issue but not anymore. It's simple, I only can use my phone 10% of the day... During the remaining 90% it calls numbers, takes photos, deletes messages by itself...
Watch this video, it speaks for itself :
I do not know if anyone else has the same issue or not and I can't determine if it is a software problem, a hardware one or a combination of both...
I opened a support ticket on Oneplus website (but it seems I won't have answer before a few weeks... ) and I don't even know if they will accept doing a swap (OPO support is one of the worst I know).
What's sure is I am really disapointed by this device, whatever its price tag... And I won't recommend it to anyone and I won't give out my invites.
Guys, don't buy this phone and wait for the next Nexus device with which you'll have a high quality device at a decent price...
I let them a little while to find a fix to this situation and if nothing comes, I'll buy another one and use all means at my disposal to be refunded (the French law is quite helpful in the field).
.ant1
There are many users facing this issue. Check around the forums you'll see numerous threads about this issue, you might also find some tips to reduce the issue.
AFAIK this is as of yet not permanent fix for this issue, but since i dont have this issue i havent been following it so i might be wrong. Good luck though.
Google "bacon 55"
Sent from my OnePlus One using Tapatalk VIP
The only solution is to RMA the device. Took me 6 weeks of haggling with One Plus but finally the RMA is in process.
I just switched from a iPhone 4s and am getting used to Android and the Turbo. I have had it for about a week, and on two of the mornings when I woke up it seems to stall and be unresponsive. I am not the most technology aware person so I am not sure of the cause. When it happens, I reboot the phone and it seems to work okay. Should I take it into the store and get a new one or is this a normal problem with Androids. I am not saying iPhone doesn't do it, but I just want to make sure it's not my phone that is defective before the window passes where I can exchange it.
Note: I do charge it all night, could it have something to do with being on the charger for too long?
Another issue, and it may just be the Pandora App. Pandora seems to be very slow and unresponsive and many times it asks me to send in a report. I am not familiar with this issue and again, do not know if it is the app or the phone.
Any suggestions?
There are cases and reasons when your phone might be slow to act in the morning. It happens some times. Pandora might be more of a symptom in that direction. Can you please specify your device details so we can get more accurate help ?
Hi everyone.
So, I was wondering if anyone is having this issue that Im having and/or if anyone has any insight on my problem.
Im on my 2nd Shield tablet. The first one randomly died overnight.
When I watch a video on YouTube, the video has these weird vertical line looking artifacts. Almost looks like the video is interlaced.
I do switch the video setting to 1080, but I still get these lines. Its not constant through out the video. It goes in and out randomly.
I dont remember seeing these lines on the first Shield tablet. Im wondering, is it this one in particular that has this issue? Has anyone else had this issue or heard of something like this happening?
Let me know, thanks for any help you can provide!
I can recall nothing of the sort ever occurring on my tablet... if you're running the latest Shield update it's probably worth seeing if you can get another return.
If your running 5.01 there are known graphical glitches... Down grade to 5.0 or KitKat and check. If your NOT on 5.01 then its not normal and ask for another RMA.
primetechv2 said:
I can recall nothing of the sort ever occurring on my tablet... if you're running the latest Shield update it's probably worth seeing if you can get another return.
Click to expand...
Click to collapse
Yeah, I might just have to do that. Ive been searching on Google to see if this is an issue that has come up. But I cant seem to find anything on the subject.
I also tried to see if I could just live with it, but damn its hard for me not to notice it lol.
stanglx said:
If your running 5.01 there are known graphical glitches... Down grade to 5.0 or KitKat and check. If your NOT on 5.01 then its not normal and ask for another RMA.
Click to expand...
Click to collapse
That I didnt not know of. Ill try to revert back to an earlier android build and see if thats the issue.
I bought the tablet at GameStop, and I got another 30 day return period after the exchange. So Ive got some time, luckily.
Thanks for the help/advice guys!
It must be the last update
Since i updated, i and other users are experiencing redering troubles, im experiencig troubles only with two apps, but other users have reported many others. Try reverting to 5 and see if its solved.
I just checked my YouTube app, In landscape mode and in and out of fullscreen. I saw no questionable lines over 20 minutes' worth of video total.
Try disabling H/W overlay in developer settings.
WR
I bought the 16 gig device from bestbuy on internet and I had only cracked screen issues and I returned the device via RMA feature and I got the new one in the mail first which surprised me. I received it with no cracks and I but I noticed the lines in the video on certain items when switching video colors fast and then i noticed cracks after a month of use. I emailed them again explaining the problems and it was like talking to a brick wall this time the RMA process was horrible it took a month just to get a manager to send me a new device which they never did then I told them im going to write a review regarding everything that happened and it will be placed on the largest forums out there and they contacted me by phone and asked if they could send me the 32 gig LTE device. I was okay thanks and they overnight it. They also didn't ask for the other one back so I have to which is nuts...but I noticed the new 32gig LTE doesnt have cracks or hasn't gotten cracks yet and its been over a month, but I did notice the lines coming up on the screen after there 5.01 update. I think it has something to do with software not hardware because it didn't happen with 5.0. I just wanted to let everyone know what I have experienced with nvidia support.
Hey everyone! My Nexus 5 is experiencing random reboots and does so regardless of which rom I have installed. I started by pulling logcats and didn't find anything interesting (not an expert though), so I moved on to pulling the last_kmsg and saving it to a txt file. It says the reason for the last reboot was "kernel panic," but I assume there is more to it. There has to be a message in there explaining what caused it, but to be honest, I'm not really knowledgeable enough to pull it out of what looks like 50% gibberish to me.
http://pastebin.com/315jSBZt
I would be more than happy to provide needed logs or run tests, just let me know what you need. If someone can give me a good answer that is corroborated by someone else in the community, I'll make a $5 donation to the EFF in your honor.
Possible power button issue?
audit13 said:
Possible power button issue?
Click to expand...
Click to collapse
Unlikely. Power button feels good and this phone hasn't really even been used very much. If it's a hardware issue, I think we'll find a clue in the logs. Kernels shouldn't just panic of their own accord, right?
I looked at the log you posted and I do see a kernel panic on the last line.
Does this happen with a stock ROM too?
audit13 said:
I looked at the log you posted and I do see a kernel panic on the last line.
Does this happen with a stock ROM too?
Click to expand...
Click to collapse
Yes, I've experienced this problem on the stock ROM, Cataclysm, and Chroma (what I'm using now).
Some observations that might help:
- Sometimes it reboots more frequently than others. I've had it reboot several times within 10 min. I've also say in front of my computer with logcat running, purposefully trying to make it crash, and for 30min. it didn't do anything. (I got it to eventually, but didn't find anything useful)
- I recently reflashed everything to stock including the bootloader and recovery to see if it would help. I also updated the radio to see if that would do anything.
- It boots up fairly quickly. There are no real performance issues while using the phone
- Before it crashes, it freezes for a few seconds with whatever is on the screen. You can't use any of the buttons or do anything.
- It does not require screen-on or user interaction to prompt a reboot. I've had it reboot while sleeping before and I can hear it vibrate when it hits the "google" screen.
Is there any way to identify the cause of a kernel panic? I assume that the kernel logs what it does or what it's trying to do somewhere. I'd love to be able to pull some intel out of the logs to figure out exactly what's causing it. Any other logs I should be pulling?
Sorry, this is way beyond my analytical skills. You've gone a lot further than I would.
Could the reboots be an indication that the on-board memory is starting to fail? I'm not sure.
audit13 said:
Sorry, this is way beyond my analytical skills. You've gone a lot further than I would.
Could the reboots be an indication that the on-board memory is starting to fail? I'm not sure.
Click to expand...
Click to collapse
Good call. That was one of my possible guesses too. I keep looking for evidence of that in the logs, it's gotta leave a trace somewhere! The phone is "certified refurbished" one that I bought off Amazon fairly cheap ($160-180ish). I think I'm just going to flash it back to stock and return it. Not sure what I want to get as a replacement. I might be able to beat my old Moto G (original) back into submission and use it for a while. It had some problems too, and it was worse when it comes to specs, but it was a really well thought out put together device. Never noticed the little things mattered so much until I bought my Nexus 5. I love it, don't get me wrong, but the positioning of the speaker, the slow-focusing camera, and a few other things keep it from hitting 100% for me. It's odd that two phones from the same manufacturer could be so different feeling when it comes to polish. Maybe I should buy a Moto X just so I can experience them all!
I used to have a Moto g as well. It as a great phone until I damaged the sim reader.
Although Google used to own Motorola, the nexus was made by LG which probably explains the different approaches to building a phone.
I'm okay with my lg which is a frankenphone that I clobbered together using spare parts I salvaged from cheap used nexus 5 phones I bought over a period of a few weeks.