I bought new, a Note 20 Ultra through Verizon. Less than a week in it would lose all network signal, show no signal bars and an X where the signal strength is displayed.
Went to A Verizon store, the tech said yeah it's a known problem with the Note 20 Ultra. He instructed me to download the Samsung band switcher app and select "all LTE". I did that and was still losing connection.
I was still within my 14 day return window so I went to a different Verizon store and returned it and got a new Note 20 Ultra....SAME THING!
I called Verizon, went through all the tech suggestions.. reset network settings, factory reset but nothing worked.
Called Verizon back raising #@$, I just paid $1200 for a phone that cant go a day without losing signal or dropping calls. I didn't think it would be any different but I requested ANOTHER Note 20.
they send me a refurbished Note 20 Ultra and it has the same problem.
Does anyone have any insight on this? Are all Note 20 Ultras this bad? If so, is there anything as far as hacks or user learned tricks/mods that fixes this?
Sorry for the long post and thanks for reading. Really frustrated....
Beuller.. Beuller
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As per title, i'm only getting 2 out of 5 bars for carrier signal. I live in an urban area so cell reception is not an issue. Previous phone had no issues whatsoever.
Note is using an esim, would this affect anything?
Info: Carrier is Optus (Aus)
It shouldn't but perhaps also try a physical sim as a process of elimination.
What's your signal like away from home as it could be a mast issue.
Also try resetting your network connection in settings.
A Samsung Experience Store or Samsung Service Centre can take a look.
BandOfBrothers1 said:
It shouldn't but perhaps also try a physical sim as a process of elimination.
What's your signal like away from home as it could be a mast issue.
Also try resetting your network connection in settings.
A Samsung Experience Store or Samsung Service Centre can take a look.
Click to expand...
Click to collapse
Haven't tried your first 2 suggestions but will do it soon.
Have reset network connection, no change.
No Samsung centre/store where I live unfortunately.
Are you measuring the bars on the status bar as your guide , if so then it's flawed method. Signal strength is measured in -dbm . Use an app like Network signal info lite to compare the actual figures with the past devices.
I had to go to Verizon and get a new sim card after the 5G update no more issues with my signal.
Its a normal thing for Samsung's. They've had weaker signals compared to other phones since the note 9. I have all the note variants and I have 4 lines I use with one plus, sony and note 10+ and n20u, samsung easily has the worst signal.
I've upgraded from note 9 to the note 20 ultra 5g
Noticed the 2 signal bars myself on the note 20
Were as my note 9 was always full bars everywhere I went i would get a good reception esp for the net it never let me down
im on three uk
Over the past few days on my note 20.. Internet has been ****e and slow.
I've tried changing from 5g to 4g still same
Been on phone to three had a replacement sim activated.. still same ...maybe give it a day to settle down..
My dbm are - 112 I'm a rural area near Manchester...
Reading around about these readings that's pretty naff.. have I got this wrong the lower dbm supposed be better than a higher reading?
For those wondering.. settings> about phone>status> sim card status.....
I've 2 more days before I have the 14 days cancel return..
I'm just wondering if the signal bars a myth only being 2
Am I over looking things ?
Other than the signal I have no issues love this phone ..
Any input will be taken on board and appreciated
Thanks for looking and helping
Braggster said:
I've upgraded from note 9 to the note 20 ultra 5g
Noticed the 2 signal bars myself on the note 20
Were as my note 9 was always full bars everywhere I went i would get a good reception esp for the net it never let me down
im on three uk
Over the past few days on my note 20.. Internet has been ****e and slow.
I've tried changing from 5g to 4g still same
Been on phone to three had a replacement sim activated.. still same ...maybe give it a day to settle down..
My dbm are - 112 I'm a rural area near Manchester...
Reading around about these readings that's pretty naff.. have I got this wrong the lower dbm supposed be better than a higher reading?
For those wondering.. settings> about phone>status> sim card status.....
I've 2 more days before I have the 14 days cancel return..
I'm just wondering if the signal bars a myth only being 2
Am I over looking things ?
Other than the signal I have no issues love this phone ..
Any input will be taken on board and appreciated
Thanks for looking and helping
Click to expand...
Click to collapse
My dBm would also hit the lows of -114dbm as well at my place of residence. Both the snapdragon and exynos models I’ve owned. The Oneplus 8 pro showed on average 6dBm gain .
Well it appears my phone is faulty had nothing but issues today and it happened whilst on to my provider three UK..
Onkybhd it 2 weeks tried making me taking it to Samsung.. he'll noo ..I know they'll say nowt wrong with ot as per usual
. Three re sending me a replacement handset tomorrow.. if that's ****e as well.
Looks like I shall have to look else were always had sammy..
Had anyone got any good advice what I should get next best / alternative to a note 20..
I'm.not that familiar with other bands as I've always been faithful with Samsung..
Braggster said:
Well it appears my phone is faulty had nothing but issues today and it happened whilst on to my provider three UK..
Onkybhd it 2 weeks tried making me taking it to Samsung.. he'll noo ..I know they'll say nowt wrong with ot as per usual
. Three re sending me a replacement handset tomorrow.. if that's ****e as well.
Looks like I shall have to look else were always had sammy..
Had anyone got any good advice what I should get next best / alternative to a note 20..
I'm.not that familiar with other bands as I've always been faithful with Samsung..
Click to expand...
Click to collapse
I already mentioned it. Oneplus 8 Pro model IN2023 since you're in the UK, else you'll have network incompatibilities.
Hi all hope we're safe and well
Just a quick update
New phone received yesterday
So far so good Signal working perfect now
Thanks for input limey
Looked at the one plus looks a decent piece of kit
May go down that road after I've finished with this note 2 years time haha
Braggster said:
Hi all hope we're safe and well
Just a quick update
New phone received yesterday
So far so good Signal working perfect now
Thanks for input limey
Looked at the one plus looks a decent piece of kit
May go down that road after I've finished with this note 2 years time haha
Click to expand...
Click to collapse
Glad you found a resolution.
...
Ever since I purchased this phone back in September I've constantly had issues with my data connection.
Some days are worse than others, but days like today I have to cycle airplane mode every few minutes just to get connected again.
Technical support initially thought it was my SIM so I got the R5 sim but the issue wasn't resolved. I also did the reset of all network connections as well to no avail.
These issues make the phone downright infuriating to use many times a day. Hoping someone can point me in the right direction for a solution
Ive had every note since the 8 and one plus since they offered them on TMobile. I also have the Xperia 1 ii and pixel 4s.
Every single phone beats the Samsung's in signal. It's a Samsung thing.
Don't think it's a Samsung thing! I've had Samsung and Notes since the Note 2 and live in the country quite away from any towers. Still getting 80Mbps on 5G just the same as my OnePlus 7 Pro. Have you checked with T-Mobile and made sure the correct APN is assigned?
Hi,
I am not sure whether is this Andorid-related, Samsung modem HW related, or even my ISP host related. Well, let me describe and then move on.
I notice when I am abroad, roaming, that when I go into low signal area and ROAMING (foreign operator) signal is lost, then my phone does not recover back ONLINE when I get back to area with excellent signal. In such situations my phone number will be unavailable even for whole day, if I do not notice. Very annoying, because I need to constantly pull out my glasses to see that tiny signal icon, check signal, whether I ma online or not, and if not, reset. Or use workaround instead of reset, to turn airplane mode ON then back OFF to reset signal, and voila, I am accessible again for calls and messaging.
What I tired already:
first, I checked with my wife, she has LG G7 smartphone AND she is subscribed with another ISP, and she does NOT have any similar problems. we are traveling together to those areas without signal and back to civilization.
then I sent my Samsung Galaxy S10 to service, and of course, they did not find any problems
then I changed my SIM card for new one, but no difference
then I got angry and bought new Samsung S21 Ultra...but first trip abroad, roaming + to areas without singal, same issue again, only me, my wife no problems
So... any idea?
Is it Samsung, my ISP operator (like, maybe they have some weird roaming algos?), or Andorid 10 and 11 bug?
S21 ultra is a terrible phone, it does take nice photos though
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Thanks for taking a look. I have an S21, Galaxy Watch 4 (bought directly from Samsung) on A Sprint account with T-Mobile sim in the phone. I went to the sprint/tmo store and they tried everything to get the watch linked. They even rolled me back to a sprint sim and tried. They seemed assured that the watch LTE was working but just would not link. The watch was reset. It still just says searching for the network in the pull down page. Has anyone else seen this issue? I have to determine if I am sending this back or not.
Thanks,
Zar
Had the same issue with my sprint note 20 ultra 5g and my watch 4 classic lte. My note is also running a T-Mobile Sim which I initially thought was the problem. When I received the pre-order watch 4 and tried to activate it nothing would work. Paired and reset the watch and phone. Nothing worked so I called sprint. They said that i would need to return the watch to best buy and get another. I decided to wait a few days and see if the IMEI number would pickup and sure enough it did through the Samsung wearable app without the need for CS. I wonder if T-Mobile just has not received the latest updates from Samsung about recently produced devices and their IMEI numbers (just a guess. Maybe I am wrong). This happened to me before when I has bought the first Sony Ericson phone that came with BT. Give it a few days and try again when on a strong T-Mobile signal.
Unfortunatly, that was not the case. I just heard today that they are having issues activating Apple and Samsung watches. I bought a watch directly from Sprint and they still could not get it working. The store has a ticket open with sprint and another with samsung to see if they can get it wokring but so far, 2 watches are not working.
Just got the call from Sprint/Tmo. They give up, even on the watch that they sold me. They are unable to activate the watch on my account. This was almost 10 hours in the store and another 5 hours working with Samsung to get it tested and then agree to take the one I bought on Samsung.com back without a charge. My options are now to buy one that has no LTE or keep the one from Sprint and hope that they will one day be able to get it working. Anyone got a good Sprint store near them in So Cal that might have better techs?
For any one still searching, Verizon and LTE problems on Wacth 4 are huge. I bought my watch new and as of Nov-Dec 2022 this issue is quite bad. 3 times the watch was sent to Samsung itself for repair. They replace the LTE chip the first time, and the main board the second time (who knows if they really did it ! ). 3rd time they tried to fix, and then I requested a full refund. They me back the original retail price. However, it was 2 months of daily agony talking to Verizon and talking to Samsung, sending the watch multiple times etc.
There is a large thread on Verizon forum on the LTE activation problems. The Samsung Watch 4 Classic is having these LTE problems across the spectrum.....it is a lottery depending what works and what doesn't.
Interestingly, I went back to Watch 3 and it did everything instantly on my phone. Go figure !
Hi All,
Just received my new P7P and I absolutely love it except that the cell signal drops all over the place and the speeds go down with it. I SIM swapped over from an iPhone 13 mini on ATT. Did I get a bum phone and should I swap for another or do I need to call ATT and have them add the IMEI to their system? Right now it just shows up as an unknown phone on the account page. I thought maybe that would fix the issue but have no idea. My 13 mini and Galaxy S20 FE both have solid full bars as normal but not this P7P.
I purchased the P7P from Amazon, unlocked if that matters. Shipped and sold by Amazon, not renewed.
Thanks all for taking the time to add any input.
Rob
Did you take the day one update that's available? Mine was having issues out of the box but after that update it's been mostly fine.
They work fine on AT&T, the GE2AE model, so it's not that.
I am on the latest update. I did fully reset the phone today and the same is happening. I am going to request a replacement and try the new unit.
Thanks for the reply. I appreciate it.
I decided to just return it...too many things I didn't like.
Thanks for the replies though and use of the forum.