I'm posting here on behalf of a friend because I've tried everything I think I can do to help, but to no avail. I'll try to make this quick.
My friend bought a Galaxy Nexus LTE in December and it worked great for a few weeks, until the vibrator in the phone broke - he took it to a VZW store and they replaced it for him.
Upon receiving the replacement phone, he was having trouble with LTE staying connected. It would continuously drop and instead of falling back to 3G, it says he has no signal - signal indicator in settings displays a red bar (i.e. no coverage).
He took it back to VZW and they tried his SIM card in an employees phone - same issue happened to that phone. They then tried his SIM in a new phone off the shelf, same thing happened again.
Verizon is saying it's an issue with something at the account level, but I've encouraged him to go in and complain until they give him another replacement, just in case. However, it's very odd that his SIM card in three different GNex devices produces the same issue, even though his first one worked great. They have said that a future software update would fix this.
The other day I installed the leaked 4.0.4 update on his phone to see if the new radios would work, but the same issue kept happening. So I reverted him back to 4.0.2 so he could take his phone back to Verizon and beg for another replacement. Unfortunately I forgot to re-lock his phone so I still have to do that before he takes it in.
Has anyone ever heard of this before? It seems so odd that his SIM card would do this, but I still think that Verizon owes him another replacement device since he has a phone that isn't working like it should. He's getting a big discount on his family plan but he'd prefer to have LTE on his new phone.
I would love your thoughts - this just doesn't make sense to us. Any suggestions other than replacing the phone again? It sounds like VZW doesn't want to do that for him so it might be easier to fix it another way.
Can't speak for Verizon itself, but I have been through several SIM cards now on Telstra. Same issue, all of a sudden they are unable to pick up signal at all. Seems the pre-paid cards are more susceptible.
I'd ask for a replacement SIM, as opposed to a replacement phone as it's been proved the issue exists on multiple handsets already. If a new SIM doesn't alleviate the issue, the VZW rep may be right in that it is at the account level.
Good luck!
Hi Guys...
Just got my Gear S2 4G. from one of the nearby T-mobile Store.
I am just loving it.
best thing we can receive calls..
also we can see whats app notification and reply them.....
loving my Gear S2.... :laugh:
:good:
How are liking the extra bulk in th rear of the watch?
Sent from my SAMSUNG-SM-G925A using XDA Free mobile app
I just received mine last night but sadly I have to return it today. Mine won't connect to tmobile network I went through troubleshooting with both tmobile and Samsung but still no result. I get full bars but says no service and can only make emergency calls when not connected via Bluetooth. I love the watch and otherwise it works great when connected to Bluetooth.
I am currently trying to find a store with another one in Stock to swap mine out because I got the last one at my tmobile and no other local stores have them.
As for the bulk on the back of the watch I just came from a moto 360 so I was surprised at the bulk when I first put it on but have since got used to it. I'll deal with it a little bulkier for a speaker to make calls and play music and also for 4g connectivity.
Anyone else having activation issues? Seems with a quick Google search I'm not the only one with the issue
Sent from my SM-N920T using Tapatalk
Shipped
Mine shipped today! I currently have a Gear 2 so hoping there won't be much of a learning curve
Everyone is having problems with the network the esim isn't letting it conect to the network call and they will prorate the cost
ocjelf said:
Everyone is having problems with the network the esim isn't letting it conect to the network call and they will prorate the cost
Click to expand...
Click to collapse
Just picked one up at my local store. As stated above they are having trouble connecting the S2 4G to the network. It works great on BT using the mobile phone to place and take calls. Did a couple calls in my car with it and the speaker was loud enough to hear over road noise.
The T-Mobile Manager got on the line with support and a service ticket is opened up on my watch as well as many more over the stand alone network problem.
On Android central forums a tmo employee said it would be couple days until they get the fix
Got my S2 in the mail today. Won't connect to Tmobile network either
ocjelf said:
On Android central forums a tmo employee said it would be couple days until they get the fix
Click to expand...
Click to collapse
When they opened up my support ticket at the T-Mobile store they told me it might take up to 72 hours (3 days) before it was resolved.
Yea hopefully sooner I'm gear s less ( in repair) and the gear s2 isn't working on 3g so Im without a stand alone watch atm
I could call 611 until they associated the eSIM with my line, and now it's emergency calls only. Talked to T-Mobile and they say they're going to manually provision it and it'll take between 2 and 48 hours. We'll see.
Maybe a better question is is there anyone with an S2 active on T-Mobile right now.
Lucent said:
I could call 611 until they associated the eSIM with my line, and now it's emergency calls only. Talked to T-Mobile and they say they're going to manually provision it and it'll take between 2 and 48 hours. We'll see.
Maybe a better question is is there anyone with an S2 active on T-Mobile right now.
Click to expand...
Click to collapse
So the answer is "No"
The launch is a disaster....... the problem is not the network failure but its the loss of all the technical department to even understand it. You can't fix something without knowing whats wrong with it
---------- Post added at 09:32 AM ---------- Previous post was at 09:27 AM ----------
raman21raman said:
Hi Guys...
Just got my Gear S2 4G. from one of the nearby T-mobile Store.
I am just loving it.
best thing we can receive calls..
also we can see whats app notification and reply them.....
loving my Gear S2.... :laugh:
:good:
Click to expand...
Click to collapse
You might be the only Gear S2 user with a network connection
Have you tried making a phone call (without bluetooth)
I am connected to the network now and can only use data, no calls though
Let's trade!
So I have a silver S2 sport comes with a spare white band, so I'd like to trade straight up my spare white band with someone who has a spare black band. Any takers?
I'm online now with T-Mobile. Everything is fully functional.
Lucent said:
I'm online now with T-Mobile. Everything is fully functional.
Click to expand...
Click to collapse
Yeah me too thanks for making me check.
Lotusmaster said:
So I have a silver S2 sport comes with a spare white band, so I'd like to trade straight up my spare white band with someone who has a spare black band. Any takers?
Click to expand...
Click to collapse
Bear in mind, the spare band is smaller (the Gear S2 band is marked "S" or "L" at the clip ends). Unless you have a small frame, you probably want to swap with someone not using the main band because they need a smaller band (like me).
If you'd like to swap your "S" band for a black "L" band, feel free to PM me.
---------- Post added at 06:31 AM ---------- Previous post was at 06:26 AM ----------
If I turn off bluetooth, I have to set mobile networks to "always on" (from the default "auto on/off") to make calls and connect to data in stand-alone mode.
I figured this out based on an androidcentral forum post:
What finally worked for me was settings>Connections>mobile networks and I changed it from "auto on/off" to "always on" and it worked almost instantly.
mine came yesterday, and they sent me the wrong color!
Hopefully, it wont be a nightmare getting the replacement watch activated when it comes today
Its not encouraging to see these network issues right out of the box, but setting the watch to "always on" seems like a decent option until they get a fix out..
Did any of you change your watch phone number to something else instead the one they gave you, or do they give you one similar to your cell phone number right out of the box?
If you change it to "always on", does it only ring when someone calls the watch phone number, or will it work when your cell phone is called as well?
Lotusmaster said:
So I have a silver S2 sport comes with a spare white band, so I'd like to trade straight up my spare white band with someone who has a spare black band. Any takers?
Click to expand...
Click to collapse
i am in
My T-Mobile S2 is now up and operating on the network. They opened my support ticket yesterday afternoon, and this morning it was working. I can do everything (Call/answer/text/use web apps) when I am in stand alone mode (Phone off). Under connections I have my network set to auto on/off. Call forwarding works great.
I had an original Gear S, so they gave me the same number I was using on that. The store reps were great, but initially both they and myself were looking to where I would insert the nano-sim from my old gear. Finally figured out that it was e-Sim only.
Initial battery results are OK, From a full charge at 6:55am until now (1:50pm) I have used 34% battery (remaining 66%). That works out to just under 5% drain per hour. I have NFC, Wifi, and tilt to wake are off, network set to auto (I have walk away from my phone a couple times and the watch has gone into stand alone mode), I am also running screen always on with a Clocki face that has large hands, number, and day/date showing in ambient mode. I get about a 3% per hour drain on my Moto 360 2015 using always on with a detailed ambient face.
So, the S2 battery seems good for first day use, should only get better over the next few days with a few more charge cycles (at least that is what I have seen on several other smartwatches I own).
Bladder61 said:
My T-Mobile S2 is now up and operating on the network. They opened my support ticket yesterday afternoon, and this morning it was working. I can do everything (Call/answer/text/use web apps) when I am in stand alone mode (Phone off). Under connections I have my network set to auto on/off. Call forwarding works great.
I had an original Gear S, so they gave me the same number I was using on that. The store reps were great, but initially both they and myself were looking to where I would insert the nano-sim from my old gear. Finally figured out that it was e-Sim only.
Initial battery results are OK, From a full charge at 6:55am until now (1:50pm) I have used 34% battery (remaining 66%). That works out to just under 5% drain per hour. I have NFC, Wifi, and tilt to wake are off, network set to auto (I have walk away from my phone a couple times and the watch has gone into stand alone mode), I am also running screen always on with a Clocki face that has large hands, number, and day/date showing in ambient mode. I get about a 3% per hour drain on my Moto 360 2015 using always on with a detailed ambient face.
So, the S2 battery seems good for first day use, should only get better over the next few days with a few more charge cycles (at least that is what I have seen on several other smartwatches I own).
Click to expand...
Click to collapse
Did you have to call in to get a different watch phone number?
After you initially pair the watch to the phone, is it a good idea to turn off the phone completely and test whether stand alone mode works properly, or should you leave them both on and talking to each other for awhile?
I've had many smart watches, but never one with a stand alone dialing function, so I apoligize for the n00b questions..
Wake up this morning phone is cool, all apps I need setup and working. Really liking the phone.
Wife goes to store, comes back and said she tried to call me and it went to my Google voice account. Phone never rang. Try to call her, nada.. says I have a 1xRTT connection which is weird.
Phone is dead for cellular network access.
Contact support, nothing works, reactivate my Nexus 5x and everything works, so it is the Pixel. Have to go in Monday to get it replaced. Will use the Nexus 5x in the meantime.
Pixel was on 7.1.1 completely stock bought from Verizon online.
Today went to a store to exchange the phone. I had factory reset the phone first.
When I got there they only had 1 left. The sales person said let's change the SIM first to see if that fixes the problem, new SIM and seeing a good LTE signal, it works great.
Get home and reload my apps etc, go to make a call, back to square one. 1xRTT, no cellular network, no calls in, no calls out just like on Sat.
Now no stores have pixels in stock, cute.
Jan 5th is the earliest I can get a replacement.
Might just cancel the entire order as I have now had a Pixel since Wed that I can't use and it will be 2 weeks after I got the original before I get a replacement.
Either
1. The phone is bad
2. The tower by the house has issues though my Nexus 5x works ok
3. The Pixel doesn't do well with LTE?
I've heard that there are users in other countries with LTE issues, but not around here.
krelvinaz said:
Today went to a store to exchange the phone. I had factory reset the phone first.
When I got there they only had 1 left. The sales person said let's change the SIM first to see if that fixes the problem, new SIM and seeing a good LTE signal, it works great.
Get home and reload my apps etc, go to make a call, back to square one. 1xRTT, no cellular network, no calls in, no calls out just like on Sat.
Now no stores have pixels in stock, cute.
Jan 5th is the earliest I can get a replacement.
Might just cancel the entire order as I have now had a Pixel since Wed that I can't use and it will be 2 weeks after I got the original before I get a replacement.
Either
1. The phone is bad
2. The tower by the house has issues though my Nexus 5x works ok
3. The Pixel doesn't do well with LTE?
I've heard that there are users in other countries with LTE issues, but not around here.
Click to expand...
Click to collapse
Can try turning Enhanced 4G LTE off (or VOLTE) and see if that works. Or, maybe turn it on if it's off.
Tried that both on Saturday and again today after the new SIM was pot in.
Ever since I purchased this phone back in September I've constantly had issues with my data connection.
Some days are worse than others, but days like today I have to cycle airplane mode every few minutes just to get connected again.
Technical support initially thought it was my SIM so I got the R5 sim but the issue wasn't resolved. I also did the reset of all network connections as well to no avail.
These issues make the phone downright infuriating to use many times a day. Hoping someone can point me in the right direction for a solution
Ive had every note since the 8 and one plus since they offered them on TMobile. I also have the Xperia 1 ii and pixel 4s.
Every single phone beats the Samsung's in signal. It's a Samsung thing.
Don't think it's a Samsung thing! I've had Samsung and Notes since the Note 2 and live in the country quite away from any towers. Still getting 80Mbps on 5G just the same as my OnePlus 7 Pro. Have you checked with T-Mobile and made sure the correct APN is assigned?
Hi All,
Just received my new P7P and I absolutely love it except that the cell signal drops all over the place and the speeds go down with it. I SIM swapped over from an iPhone 13 mini on ATT. Did I get a bum phone and should I swap for another or do I need to call ATT and have them add the IMEI to their system? Right now it just shows up as an unknown phone on the account page. I thought maybe that would fix the issue but have no idea. My 13 mini and Galaxy S20 FE both have solid full bars as normal but not this P7P.
I purchased the P7P from Amazon, unlocked if that matters. Shipped and sold by Amazon, not renewed.
Thanks all for taking the time to add any input.
Rob
Did you take the day one update that's available? Mine was having issues out of the box but after that update it's been mostly fine.
They work fine on AT&T, the GE2AE model, so it's not that.
I am on the latest update. I did fully reset the phone today and the same is happening. I am going to request a replacement and try the new unit.
Thanks for the reply. I appreciate it.
I decided to just return it...too many things I didn't like.
Thanks for the replies though and use of the forum.