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Hi I recently got a second hand Mate 7 32GB (TL10) running on marshmallow (build 561). Love the phone and all but noticing that the fingerprint sensor is very spotty.
When fhe phone has been idling for a bit, a tap of a registered finger only wakes the phone maybe half the time, and the other half of the time the phone doesn't even seem to realize that a finger has been placed there.
I have tried reregistering my fingerprints but I notice that sometimes I will get repeated notifications to keep my finger still despite not having moved my finger. I've also cleaned the sensor but to no avail.. Does anyone have any suggestions of what may be wrong or what fixes there may be?
Much appreciated!
The FP scanner in my S7 (USA, Verizon) works great... for a day or 2, then starts to "degrade" in accuracy before becoming 0% accurate after a few days (i.e. it stops working). I don't have especially oily fingers. The opposite, actually. I thought the problem might be my hands drying out and changing my FP pattern slightly, so I tried 3 separate entries into the FP storage at time when my hands were really dry, and when they were not. I thought that this might cover all situations. Nope. Same thing happens. Over time, each FP degrades in accuracy until becoming completely useless.
If I delete the FPs and start another profile, it works fine again, and starts the cycle all over again. I did a factory reset. No change.
The thing that sucks is that, since this took a while to really manifest as a problem, I'm concerned about being able to exchange it. Bought it at Best Buy just before Christmas.
Maybe I've just got weird fingerprints...
Hello,
I’m using the Xperia 5 since this Wednesday (for two days).
My overall experience with phone is mostly good (for most parts of using even perfect). Unfortunately, these nice words do not apply for the fingerprint sensor.
It usually takes 2-5 tries to unlock the phone, sometimes I can’t even open the phone with the fingerprint scanner at all. (The error messages are: Not recognized; could not process fingerprint, please try again. Sometimes it says something with "partial fingerprint").
I tried rebooting recalibrating the fingerprint with the wizard then rebooting again. Nothing seems to help. I know this doesn’t have to be eventually a defect or something. Fyi, my thumb is not moist or oily, same thing applies for the reader. Maybe my thumb is just too wide, I don’t know.
What’s your overall experience?
Jakub
Same experience. Worst fingerprint reader I've used.
Same here, IMHO the worst fingerprint sensor I've ever used on a device.
googam said:
Hello,
I’m using the Xperia 5 since this Wednesday (for two days).
My overall experience with phone is mostly good (for most parts of using even perfect). Unfortunately, these nice words do not apply for the fingerprint sensor.
It usually takes 2-5 tries to unlock the phone, sometimes I can’t even open the phone with the fingerprint scanner at all. (The error messages are: Not recognized; could not process fingerprint, please try again. Sometimes it says something with "partial fingerprint").
I tried rebooting recalibrating the fingerprint with the wizard then rebooting again. Nothing seems to help. I know this doesn’t have to be eventually a defect or something. Fyi, my thumb is not moist or oily, same thing applies for the reader. Maybe my thumb is just too wide, I don’t know.
What’s your overall experience?
Jakub
Click to expand...
Click to collapse
I got it working but putting my finger along the side of it and not by using the thumb having the finger pointing out from the phone.
Mine works almost every time now.
But it is indeed not the best scanner.
Sent from my [device_name] using XDA-Developers Legacy app
japkoslav said:
Same here, IMHO the worst fingerprint sensor I've ever used on a device.
Click to expand...
Click to collapse
So, you didn't use Z5 series. That was the worst fingerprint sensor. Fingerprint sensor didn't work more than it worked. This one on 5 is better but not good. Sometimes it doesn't work at all.
I have the same issue as well, as do many others evident from Sony Forums however the FPS works fine Banking apps, website logins etc
tomo100brt said:
So, you didn't use Z5 series. That was the worst fingerprint sensor. Fingerprint sensor didn't work more than it worked. This one on 5 is better but not good. Sometimes it doesn't work at all.
Click to expand...
Click to collapse
I didn't use a Sony phone with fingerprint sensor before
I am kinda used to finger print sensor being 99,99% accurate and reliable (iPad, Meizu, Nokia, LG, Samsung, Asus, Xiaomi etc.) so that's why I am surprised it can implemented so poorly. :silly:
Honestly after 2 weeks with this phone, I'm beginning to question whether it has a fingerprint scanner at all. Feel like I may as well just remove my fingerprints and forget it exists.
Tricky547 said:
Honestly after 2 weeks with this phone, I'm beginning to question whether it has a fingerprint scanner at all. Feel like I may as well just remove my fingerprints and forget it exists.
Click to expand...
Click to collapse
I sold mine last week, of same reasons. Useless fp, might as well be non existent.
I had to retrain myself with how to use the finger print scanner. With other phones, I'm used to using the tip of my finger, but that doesn't work with this scanner. As HellRoot describes above, I now lay the flat part of my finger against the scanner so that my finger is parallel to the phone (not pointing at an angle). Now I can get it to work very reliably.
thsieh said:
I had to retrain myself with how to use the finger print scanner. With other phones, I'm used to using the tip of my finger, but that doesn't work with this scanner. As HellRoot describes above, I now lay the flat part of my finger against the scanner so that my finger is parallel to the phone (not pointing at an angle). Now I can get it to work very reliably.
Click to expand...
Click to collapse
Sadly not working for me at all.
Not to mention I encountered "flip case" bug when the phone is refusing to accept touch screen input to take a call.
This "Sony experience" is much more frustrating than I ever expected and that comes from a guy that used LG V30 for 2 years.
If they do not fix software issues with Android 10 update, I will seriously give it to my mom or wife and buy a propper phone.
My FP sensor worked perfectly for two weeks, I did not get a single "Partial FP detected" and was wondering what's with the bad press.
Then, gradually over the course of a day, it's started playing up. Now I'm in line with everyone else, frustrating experience at less than 20% hit rate. Android 9 or 10 doesn't seem to make a difference, tried factory resetting etc.
Checking the Service Menu (*#*#7378423#*#* from the Dialler --> Service Tests --> Fingerprint Test) returns the following:
Fingerprint Sensor Status:
Sensor not OK
Sensor HWID:
0x0603
I can't seem to find more information on this error code, contacting Sony has returned the typical "Are you running the latest software?" and "Have you tried restarting your device?"
vlad_kfv said:
My FP sensor worked perfectly for two weeks, I did not get a single "Partial FP detected" and was wondering what's with the bad press.
Then, gradually over the course of a day, it's started playing up. Now I'm in line with everyone else, frustrating experience at less than 20% hit rate. Android 9 or 10 doesn't seem to make a difference, tried factory resetting etc.
Checking the Service Menu (*#*#7378423#*#* from the Dialler --> Service Tests --> Fingerprint Test) returns the following:
Fingerprint Sensor Status:
Sensor not OK
Sensor HWID:
0x0603
I can't seem to find more information on this error code, contacting Sony has returned the typical "Are you running the latest software?" and "Have you tried restarting your device?"
Click to expand...
Click to collapse
Right you are! Mine says the same. Has this been posted on the Sony forums?
vlad_kfv said:
My FP sensor worked perfectly for two weeks, I did not get a single "Partial FP detected" and was wondering what's with the bad press.
Then, gradually over the course of a day, it's started playing up. Now I'm in line with everyone else, frustrating experience at less than 20% hit rate. Android 9 or 10 doesn't seem to make a difference, tried factory resetting etc.
Checking the Service Menu (*#*#7378423#*#* from the Dialler --> Service Tests --> Fingerprint Test) returns the following:
Fingerprint Sensor Status:
Sensor not OK
Sensor HWID:
0x0603
I can't seem to find more information on this error code, contacting Sony has returned the typical "Are you running the latest software?" and "Have you tried restarting your device?"
Click to expand...
Click to collapse
I just got mine yesterday, pretty much everything work perfectly except for the fingerprint, and mine also show the same Service Tests info as yours.
When I scan my finger, it usually register only at certain angle, and usually only at my 2nd press on the scanner, which is quite frustrating
I really wonder if this is a software bug or hardware problem so I can have the store replace a new one.
thatguy222 said:
Right you are! Mine says the same. Has this been posted on the Sony forums?
Click to expand...
Click to collapse
Thanks, that's a good point :highfive:
I just raised it on the Xperia Support Forum, fingers crossed it gets enough traction for Sony to look into it!
japkoslav said:
I will seriously give it to my mom or wife and buy a propper phone.
Click to expand...
Click to collapse
You must be hating your mom and wife with a passion
yekollu said:
You must be hating your mom and wife with a passion
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Click to collapse
Thank you It made my day.
But seriously they do not mind to use not so reliable devices. Xperia 5 is still an upgrade for Xiaomi Note 4 or Asus M1 Pro user.
palkia171993 said:
I just got mine yesterday, pretty much everything work perfectly except for the fingerprint, and mine also show the same Service Tests info as yours.
When I scan my finger, it usually register only at certain angle, and usually only at my 2nd press on the scanner, which is quite frustrating
I really wonder if this is a software bug or hardware problem so I can have the store replace a new one.
Click to expand...
Click to collapse
It appears to be Software. I have issues only with unlocking the screen. The Banking apps seem to work fine (for now)
yekollu said:
It appears to be Software. I have issues only with unlocking the screen. The Banking apps seem to work fine (for now)
Click to expand...
Click to collapse
That's good to hear. I suspect so too because the service tests show everything was fine when I first bought the phone (it was running Pie at the time) and I started upgrading to Q soon afterward. And it was the 2nd day after I upgraded to Q that I notice the service test "Not OK" info.
Hope it can be fixed in the near future update and off topic: hope that update will also include patch for third party launcher to work with Q's Gesture (my most annoyed thing about Q)
Edit: After a few days using it, I realize it recognize the finger really well at certain angles. It never scans well with full finger but almost never miss when I use my finger tip or side. So I guess I can live with it for now. But still hope for improvement soon.
Well, other Xperias like XZ2, XZ3, XZP just got updated to 10 recently. And, all I've seen so far are complaints about 2 things: no swipe gesture (because the stock launcher hasn't been updated, which is rather stupid) and fingerprint on those devices all become less responsive. It took many times pressing to work, which sounds just like our problem.
So I guess this is a software based problem from Sony's side. Maybe some bad fingerprint driver I guess. Anyway, hope Sony is aware of this and get it fix soon with December security update (also hope for third party launcher patch too)
My fingerprint reader keeps disabling. I have to turn phone off and back on (reboot is not enough). However then all the apos detect a Biometrics change and I have to reenable fingerprint login for each app.
Even when it works the reader is super sensitive and keeps telling me I've had too many attempts before i pick up the phone.
While I do get the too many attempts thing I haven't had the fingerprint reader disable on my phone
For me its working just perfectly.
It works perfectly for me as well. I have found that using a case helps a lot with false reading attempts.
I also use a slim case and I'm having a very positive experience with the fingerprint reader.
Coming from a Pixel 2 XL with a reader at the back, it took me a few days to get used to thumb based unlock.
But now, I find it much more reliable than the Pixel 2 XL reader, where fingers moisture was a real pain.
Same hands (different finger being used on the 5ii and it works almost 100% of the time (and quick too).
Stock ROM and launcher.
arturiu said:
I also use a slim case and I'm having a very positive experience with the fingerprint reader.
Coming from a Pixel 2 XL with a reader at the back, it took me a few days to get used to thumb based unlock.
But now, I find it much more reliable than the Pixel 2 XL reader, where fingers moisture was a real pain.
Same hands (different finger being used on the 5ii and it works almost 100% of the time (and quick too).
Stock ROM and launcher.
Click to expand...
Click to collapse
What case are you using?
also my fingerprint sensor is absolutely flawless I haven't had any issues or anything that has caused me to be concerned or despised the fingerprint sensor. maybe I'm lucky or maybe I just knew how to set the fingerprint up properly I don't know but my experience with it has been positive
thepersona said:
What case are you using?
Click to expand...
Click to collapse
https://www.amazon.co.uk/GEEMEE-Waterproof-Anti-Scratch-Protective-Transparent/dp/B08H5931YQ
arturiu said:
https://www.amazon.co.uk/GEEMEE-Waterproof-Anti-Scratch-Protective-Transparent/dp/B08H5931YQ
Click to expand...
Click to collapse
Damn it doesn't appear that that case is available in Canada or even the US. Oh well hopefully more cases turn up when the device releases in the US
Try adding the same finger a few times. I haven't had any problems since I did that.
Do you also have this issue, that while calling, you accidentally click on the fingerprint sensor and so activate the screen while it is 'at your ear' and so you 'click' on several options and so on? It happens a lot, I have accidentally adjusted with my ear the brightness or paused the call etc. Very annoying!
I struggled a bit at first to have my fingerprint recognized when trying to unlock, often ending up typing my pin instead.
I noticed a huge improvement by sliding my thumb upwards on the sensor, instead of just pressing it still. Now works almost all the times.
November update might have improved the situation as well.
Not sure if it's something to do with a recent update but my reader is not recognising my fingerprints very well at all now. Anyone seen problems?
The other potential issue is that I've been doing a lot of DIY lately and probably worn away some of the detail on my finger ends .
wazzaworld said:
Not sure if it's something to do with a recent update but my reader is not recognising my fingerprints very well at all now. Anyone seen problems?
The other potential issue is that I've been doing a lot of DIY lately and probably worn away some of the detail on my finger ends .
Click to expand...
Click to collapse
Mine still on 58.0.A.22.21 as it's US variant but recently I am also facing issues with fingerprint scanner if the phone is in (deep?) sleep mode. Earlier it used to be just touch and go but now had to press it or try multiple time to unlock it.
Not sure what's the issue here?
No problems with my FPR. Occasionally it requires a couple of tries but that's true of every single phone on the market.
Mine seems to be working well. I am coming from a P30 Pro with the underscreen sensor, and I had a few Xperias before that. This is by far the fastest Android fingerprint sensor I've used. it seems to instantly recognize everything. It's probably on par with my pre-face ID iPhones, but i don't have one of those anymore to compare it.
I ended up disabling the fingerprint reader completely. Never works from first try when I need it, but somehow easily unlocks when I actually don't need it, as in when just holding it, putting down or in pocket. Also all those buttons on the same side is a really poor design choice, specially power right under volume. Btw, is there a way to disable the assistant button?
hovikg said:
I ended up disabling the fingerprint reader completely. Never works from first try when I need it, but somehow easily unlocks when I actually don't need it, as in when just holding it, putting down or in pocket. Also all those buttons on the same side is a really poor design choice, specially power right under volume. Btw, is there a way to disable the assistant button?
Click to expand...
Click to collapse
Everything I have read, says there's no way to disable it. I'm very surprised I have yet to activate accidentally. But, that might be because the button covers on my case are kind of stiff.
hovikg said:
Never works from first try when I need it, but somehow easily unlocks when I actually don't need it, as in when just holding it, putting down or in pocket.
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Click to collapse
I get the exact same behavior. Very frustrating. Totally disappointed with the fingerprint scanner.
hovikg said:
Btw, is there a way to disable the assistant button?
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Click to collapse
You can disable the assistant app. But if course this is only a solution if you don't use the Google assistant at all.
My favorite fingerprint reader was the Pixel 3 with the reader on the back of the phone. My least favorite has been the under-screen readers on my Huaweis. The reason is less accuracy and fingerprints.
I've had my Xperia 5 ii for a day, and have been on it a lot, and the fingerprint reader has been excellent. My problem is finding it and not dropping the phone while I look.
Well, I'm on A13 Beta 4.1
I have noticed FP is not consistent at all..
For some, it's unlocking after many tries or can't even register FP..
At first i thought it was an issue in A12 where FP is registering Thumb expression but unable to unlock fast enough (No. I haven't noticed but where my P6a can be unlocked with unregistered Finger)
After moving to A13 Beta 4.1 it got worst..
Just now I have noticed that FP is working completely fine when your Finger is little wet.. Yes, you read it right..
At first even I was confused but then after some searching and applying logic, i gotta know that If your registered finger is Dry, I won't be able to read it properly so Titan M2 chip just refuse to accept it..
But Once you made your finger little wet(Little saliva or less than drop of water which is enough to make your finger wet enough), It just unlock it in 1st try..
I tried it for around 2 days.. So yes, If you are having trouble unlocking your P6a, Just make your registered finger little wet & unlock it..
Before we start complaining about M2 Chip, we need to acknowledge that all phones which don't comes with security like M2 chip just unlock device instantly because they don't have additional security like M2 chip...
Sorry for bad Englis...
yeah I'm noticing the same thing... and you're right that the moisture (or oil) level in my finger matters. Sometimes I can unlock my phone easily and sometimes it just can't read my fingerprint at all. When that happens, I try to re-register and I would repeatedly get "can't read your fingerprint" errors. Even tried removing my screen protector, but same issue.
Started noticing it when I took a trip to a dry/hot city. Started noticing repeated fingerprint errors.
In fairness though, any amount of moisture on my finger resulted in my 3a XL not recognizing it.
I do definitely prefer the physical sensor though vs the under screen solution.
Odd thing is that I'm back home now where it's not as humid or hot or dry and suddenly having numerous issues with my fingerprint. I'm on Android 13 beta 4 and fingerprint was fine for 4 days or so. Tried re-registering FP today and I kept on having sensor registration issues as well as FP reading errors - repeatedly.
In fact, I didn't have much issues with the FP since I got the 6a a week ago (when I was on Android 12 and then switched to Android 13 beta 4), so not sure what changed. Going to switch back to Android 12 and see if that makes a difference.
FP is also hit or miss for me. I'm on Android 12 and actually I couldn't register my fingerprint few times when I bought the phone. In the end, after some reboots and setting all the apps up I managed to register my fingerprints but now sometimes they are scanned without issues and pretty fast, but also sometimes I get info that fingerprint is not recognized and I have to put my pin.
Im guessing most of these issues will be fixed with software updates. It seems this device may have been a bit rushed to market. This is typical new device stuff though.