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Am I the only person who's having issues unlocking my phone using the fingerprint scanner?
I'm so tired of getting "Try again" leading up to it being disabled and having to enter my pin, I get a poor success rate. On average it works maybe 2/10 times.
When I scan my finger I move it around as much as possible, and initially I do get a pretty good success rate, but after I try again later it mostly fails and only unlocks when it feels like. I'm pretty sure I place my finger on the sensor in the exact same place every time; sometimes I give it a wipe with my finger before and it unlocks.
People who see I have the Z5 always ask to show how the fingerprint works but it never does. Surely if you scan your finger you have to keep it in the exact same state every time you want to unlock it, ie: clean, dry, etc...
It's so disappointing, it would be such a easy and fast way to unlock your phone.
I don't have any issues and in fact rarely does it fail first time
Sent from my E6653 using Tapatalk
I don't have any issues either. There may be the very odd occasion where it doesn't work first time, but this is rare.
Add another finger and use the same finger again at even more angles
Sent from my E6653 using Tapatalk
9006 said:
Am I the only person who's having issues unlocking my phone using the fingerprint scanner?
I'm so tired of getting "Try again" leading up to it being disabled and having to enter my pin, I get a poor success rate. On average it works maybe 2/10 times.
When I scan my finger I move it around as much as possible, and initially I do get a pretty good success rate, but after I try again later it mostly fails and only unlocks when it feels like. I'm pretty sure I place my finger on the sensor in the exact same place every time; sometimes I give it a wipe with my finger before and it unlocks.
People who see I have the Z5 always ask to show how the fingerprint works but it never does. Surely if you scan your finger you have to keep it in the exact same state every time you want to unlock it, ie: clean, dry, etc...
It's so disappointing, it would be such a easy and fast way to unlock your phone.
Click to expand...
Click to collapse
No issues here either but I will say the accuracy has improved since the 152 update.
Mine works great. As each fingerprint recording session requires 20 individual scans, I used three different fingers in one of the sessions for typical use cases, e.g. sideways thumb for unlocking in car holder, non-phone holding hand to unlock when on a desk, etc. Even the 3-in-1 sessions works well.
Do you have greasy fingers?!
Mines fine no issues unless my hands are wet which makes sense as your fingerprints change when wet
Sent from my Sony Z5 ooossshhhh
As above, it seems to be affected a lot by finger moisture. After training the print when my hands are perfectly dry, the scanner works perfectly, but when they're in any way damp (after hand washing, a little sweaty from the gym, heat, etc.) I was getting failures. So, I just 'learned' the same finger after getting it wet and this improves things a LOT. Had the same problem with the scanner on my S6, so this is really just a function of how much your prints must look different to the scanners in various conditions. Give it a shot.
I have problems too, and this is one of the reason why i'm gonna give it back...i'm really disappointed by this phone...
9006 said:
Am I the only person who's having issues unlocking my phone using the fingerprint scanner?
I'm so tired of getting "Try again" leading up to it being disabled and having to enter my pin, I get a poor success rate. On average it works maybe 2/10 times.
When I scan my finger I move it around as much as possible, and initially I do get a pretty good success rate, but after I try again later it mostly fails and only unlocks when it feels like. I'm pretty sure I place my finger on the sensor in the exact same place every time; sometimes I give it a wipe with my finger before and it unlocks.
People who see I have the Z5 always ask to show how the fingerprint works but it never does. Surely if you scan your finger you have to keep it in the exact same state every time you want to unlock it, ie: clean, dry, etc...
It's so disappointing, it would be such a easy and fast way to unlock your phone.
Click to expand...
Click to collapse
I definitely have issues with mine, seems to be worst when the phone is cold. The most success I have had is registering prints after I clean it off with warm water (ie post shower). If the green completion circle jumps from ~85% to 100% on your last scan, that's when you know you have good prints registered. I use my left middle finger to unlock the phone most frequently, so I registered the middle part of my print and then the tip of that same finger separately as 2 different prints and that seems to work pretty well. Doesn't take much dirt to throw it off track, but it's the most luck I've had so far. You definitely aren't alone with your issues
redandblack1287 said:
I definitely have issues with mine, seems to be worst when the phone is cold. The most success I have had is registering prints after I clean it off with warm water (ie post shower). If the green completion circle jumps from ~85% to 100% on your last scan, that's when you know you have good prints registered. I use my left middle finger to unlock the phone most frequently, so I registered the middle part of my print and then the tip of that same finger separately as 2 different prints and that seems to work pretty well. Doesn't take much dirt to throw it off track, but it's the most luck I've had so far. You definitely aren't alone with your issues
Click to expand...
Click to collapse
check the power button and see if it's flushed or is it slanted to one side?
Mine was slanted to one side, and my hit rate for finger print unlock is very low.
Just sent it in for service. will see if it changes anything
Good feedback, at least it's not just me having some issues.
I have noticed that the power button DOES move very slightly, but we're only talking about half a mill maybe. But even if it's in a perfect position I still get about the same result. It seems to me that finger moisture is a factor. Like I said once I do an initial scan it works great for a while, but eventually it seems to fail unless my finger is in the exact same "state".
Because the button is on the left I hold it in my left hand and use my left middle finger to unlock, I scan it in many different positions to try and give it a good variety yet sadly it doesn't seem to make a difference. I will try scanning the same finger a few times to see if I get a better success rate.
I'm currently on build 32.0.A.4.11 if that makes any difference.
9006 said:
I'm currently on build 32.0.A.4.11 if that makes any difference.
Click to expand...
Click to collapse
I've seen it reported that there were fingerprint improvements made in 32.0.A.6.152. I'm on that version, experiencing no issues.
I am having the same issue. Currently I have 4 profiles of my thumb but sometimes I have to enter my pin anyway.
What helps most is to clean the sensor with my shirt, although no impurities can be seen. And no, I have no dirty fingers!
The odd thing is that i.e I scan my thumb and immediately thereafter, unlocking is not possible with this newly generated profile.
I did a quick look into the Z5 and I cover the fingerprint scanner a little bit here https://www.youtube.com/watch?v=lloEIZU8G3Q
It works well, but you have to make sure you have it mapped well too.
I have similar issues. The moisture of your fingers plays a factor for sure. Some point in the day it will work, but at another point in the day it will fail to read even though I place my
finger in the exact same position. I end up redoing the fingerprint learning over and over. It's starting to get a bit frustrating.
None of listed issues...
My fingerprint scanner even recognise me upside down and in all conditions
All running pretty well
Sent from my E6653 using XDA Free mobile app
From im getting louder clicking sounds it was first time that sensor doesnt recognize my finger saying that its dirty... so im going to take it to support. It didnt happen before i started to notice that i needed to press it a little more.
The FP scanner in my S7 (USA, Verizon) works great... for a day or 2, then starts to "degrade" in accuracy before becoming 0% accurate after a few days (i.e. it stops working). I don't have especially oily fingers. The opposite, actually. I thought the problem might be my hands drying out and changing my FP pattern slightly, so I tried 3 separate entries into the FP storage at time when my hands were really dry, and when they were not. I thought that this might cover all situations. Nope. Same thing happens. Over time, each FP degrades in accuracy until becoming completely useless.
If I delete the FPs and start another profile, it works fine again, and starts the cycle all over again. I did a factory reset. No change.
The thing that sucks is that, since this took a while to really manifest as a problem, I'm concerned about being able to exchange it. Bought it at Best Buy just before Christmas.
Maybe I've just got weird fingerprints...
Hello,
I’m using the Xperia 5 since this Wednesday (for two days).
My overall experience with phone is mostly good (for most parts of using even perfect). Unfortunately, these nice words do not apply for the fingerprint sensor.
It usually takes 2-5 tries to unlock the phone, sometimes I can’t even open the phone with the fingerprint scanner at all. (The error messages are: Not recognized; could not process fingerprint, please try again. Sometimes it says something with "partial fingerprint").
I tried rebooting recalibrating the fingerprint with the wizard then rebooting again. Nothing seems to help. I know this doesn’t have to be eventually a defect or something. Fyi, my thumb is not moist or oily, same thing applies for the reader. Maybe my thumb is just too wide, I don’t know.
What’s your overall experience?
Jakub
Same experience. Worst fingerprint reader I've used.
Same here, IMHO the worst fingerprint sensor I've ever used on a device.
googam said:
Hello,
I’m using the Xperia 5 since this Wednesday (for two days).
My overall experience with phone is mostly good (for most parts of using even perfect). Unfortunately, these nice words do not apply for the fingerprint sensor.
It usually takes 2-5 tries to unlock the phone, sometimes I can’t even open the phone with the fingerprint scanner at all. (The error messages are: Not recognized; could not process fingerprint, please try again. Sometimes it says something with "partial fingerprint").
I tried rebooting recalibrating the fingerprint with the wizard then rebooting again. Nothing seems to help. I know this doesn’t have to be eventually a defect or something. Fyi, my thumb is not moist or oily, same thing applies for the reader. Maybe my thumb is just too wide, I don’t know.
What’s your overall experience?
Jakub
Click to expand...
Click to collapse
I got it working but putting my finger along the side of it and not by using the thumb having the finger pointing out from the phone.
Mine works almost every time now.
But it is indeed not the best scanner.
Sent from my [device_name] using XDA-Developers Legacy app
japkoslav said:
Same here, IMHO the worst fingerprint sensor I've ever used on a device.
Click to expand...
Click to collapse
So, you didn't use Z5 series. That was the worst fingerprint sensor. Fingerprint sensor didn't work more than it worked. This one on 5 is better but not good. Sometimes it doesn't work at all.
I have the same issue as well, as do many others evident from Sony Forums however the FPS works fine Banking apps, website logins etc
tomo100brt said:
So, you didn't use Z5 series. That was the worst fingerprint sensor. Fingerprint sensor didn't work more than it worked. This one on 5 is better but not good. Sometimes it doesn't work at all.
Click to expand...
Click to collapse
I didn't use a Sony phone with fingerprint sensor before
I am kinda used to finger print sensor being 99,99% accurate and reliable (iPad, Meizu, Nokia, LG, Samsung, Asus, Xiaomi etc.) so that's why I am surprised it can implemented so poorly. :silly:
Honestly after 2 weeks with this phone, I'm beginning to question whether it has a fingerprint scanner at all. Feel like I may as well just remove my fingerprints and forget it exists.
Tricky547 said:
Honestly after 2 weeks with this phone, I'm beginning to question whether it has a fingerprint scanner at all. Feel like I may as well just remove my fingerprints and forget it exists.
Click to expand...
Click to collapse
I sold mine last week, of same reasons. Useless fp, might as well be non existent.
I had to retrain myself with how to use the finger print scanner. With other phones, I'm used to using the tip of my finger, but that doesn't work with this scanner. As HellRoot describes above, I now lay the flat part of my finger against the scanner so that my finger is parallel to the phone (not pointing at an angle). Now I can get it to work very reliably.
thsieh said:
I had to retrain myself with how to use the finger print scanner. With other phones, I'm used to using the tip of my finger, but that doesn't work with this scanner. As HellRoot describes above, I now lay the flat part of my finger against the scanner so that my finger is parallel to the phone (not pointing at an angle). Now I can get it to work very reliably.
Click to expand...
Click to collapse
Sadly not working for me at all.
Not to mention I encountered "flip case" bug when the phone is refusing to accept touch screen input to take a call.
This "Sony experience" is much more frustrating than I ever expected and that comes from a guy that used LG V30 for 2 years.
If they do not fix software issues with Android 10 update, I will seriously give it to my mom or wife and buy a propper phone.
My FP sensor worked perfectly for two weeks, I did not get a single "Partial FP detected" and was wondering what's with the bad press.
Then, gradually over the course of a day, it's started playing up. Now I'm in line with everyone else, frustrating experience at less than 20% hit rate. Android 9 or 10 doesn't seem to make a difference, tried factory resetting etc.
Checking the Service Menu (*#*#7378423#*#* from the Dialler --> Service Tests --> Fingerprint Test) returns the following:
Fingerprint Sensor Status:
Sensor not OK
Sensor HWID:
0x0603
I can't seem to find more information on this error code, contacting Sony has returned the typical "Are you running the latest software?" and "Have you tried restarting your device?"
vlad_kfv said:
My FP sensor worked perfectly for two weeks, I did not get a single "Partial FP detected" and was wondering what's with the bad press.
Then, gradually over the course of a day, it's started playing up. Now I'm in line with everyone else, frustrating experience at less than 20% hit rate. Android 9 or 10 doesn't seem to make a difference, tried factory resetting etc.
Checking the Service Menu (*#*#7378423#*#* from the Dialler --> Service Tests --> Fingerprint Test) returns the following:
Fingerprint Sensor Status:
Sensor not OK
Sensor HWID:
0x0603
I can't seem to find more information on this error code, contacting Sony has returned the typical "Are you running the latest software?" and "Have you tried restarting your device?"
Click to expand...
Click to collapse
Right you are! Mine says the same. Has this been posted on the Sony forums?
vlad_kfv said:
My FP sensor worked perfectly for two weeks, I did not get a single "Partial FP detected" and was wondering what's with the bad press.
Then, gradually over the course of a day, it's started playing up. Now I'm in line with everyone else, frustrating experience at less than 20% hit rate. Android 9 or 10 doesn't seem to make a difference, tried factory resetting etc.
Checking the Service Menu (*#*#7378423#*#* from the Dialler --> Service Tests --> Fingerprint Test) returns the following:
Fingerprint Sensor Status:
Sensor not OK
Sensor HWID:
0x0603
I can't seem to find more information on this error code, contacting Sony has returned the typical "Are you running the latest software?" and "Have you tried restarting your device?"
Click to expand...
Click to collapse
I just got mine yesterday, pretty much everything work perfectly except for the fingerprint, and mine also show the same Service Tests info as yours.
When I scan my finger, it usually register only at certain angle, and usually only at my 2nd press on the scanner, which is quite frustrating
I really wonder if this is a software bug or hardware problem so I can have the store replace a new one.
thatguy222 said:
Right you are! Mine says the same. Has this been posted on the Sony forums?
Click to expand...
Click to collapse
Thanks, that's a good point :highfive:
I just raised it on the Xperia Support Forum, fingers crossed it gets enough traction for Sony to look into it!
japkoslav said:
I will seriously give it to my mom or wife and buy a propper phone.
Click to expand...
Click to collapse
You must be hating your mom and wife with a passion
yekollu said:
You must be hating your mom and wife with a passion
Click to expand...
Click to collapse
Thank you It made my day.
But seriously they do not mind to use not so reliable devices. Xperia 5 is still an upgrade for Xiaomi Note 4 or Asus M1 Pro user.
palkia171993 said:
I just got mine yesterday, pretty much everything work perfectly except for the fingerprint, and mine also show the same Service Tests info as yours.
When I scan my finger, it usually register only at certain angle, and usually only at my 2nd press on the scanner, which is quite frustrating
I really wonder if this is a software bug or hardware problem so I can have the store replace a new one.
Click to expand...
Click to collapse
It appears to be Software. I have issues only with unlocking the screen. The Banking apps seem to work fine (for now)
yekollu said:
It appears to be Software. I have issues only with unlocking the screen. The Banking apps seem to work fine (for now)
Click to expand...
Click to collapse
That's good to hear. I suspect so too because the service tests show everything was fine when I first bought the phone (it was running Pie at the time) and I started upgrading to Q soon afterward. And it was the 2nd day after I upgraded to Q that I notice the service test "Not OK" info.
Hope it can be fixed in the near future update and off topic: hope that update will also include patch for third party launcher to work with Q's Gesture (my most annoyed thing about Q)
Edit: After a few days using it, I realize it recognize the finger really well at certain angles. It never scans well with full finger but almost never miss when I use my finger tip or side. So I guess I can live with it for now. But still hope for improvement soon.
Well, other Xperias like XZ2, XZ3, XZP just got updated to 10 recently. And, all I've seen so far are complaints about 2 things: no swipe gesture (because the stock launcher hasn't been updated, which is rather stupid) and fingerprint on those devices all become less responsive. It took many times pressing to work, which sounds just like our problem.
So I guess this is a software based problem from Sony's side. Maybe some bad fingerprint driver I guess. Anyway, hope Sony is aware of this and get it fix soon with December security update (also hope for third party launcher patch too)
I believe there are some issues with the fingerprint sensor.
I have enrolled my finger print and then noticed after a short while it then seems to not recognise it and seems to rely on the face data to unlock the phone. I actually think this happens more than people maybe aware.
I then register the finger again and after a while same again.
I've now noticed that when I try to register now that it accepts the first couple of presses to register and then stops and won't continue the process.
Hands are squeaky clean and so is the screen.
hpsauce37 said:
I believe there are some issues with the fingerprint sensor.
I have enrolled my finger print and then noticed after a short while it then seems to not recognise it and seems to rely on the face data to unlock the phone. I actually think this happens more than people maybe aware.
I then register the finger again and after a while same again.
I've now noticed that when I try to register now that it accepts the first couple of presses to register and then stops and won't continue the process.
Hands are squeaky clean and so is the screen.
Click to expand...
Click to collapse
Yes I'm having the same problem too on my Chinese version with Google play pre-installed.. I thought I bought the Global ROM version but got suckered with the info saying "Chinese version with Global ROM Google Play installed" & even the Play store crashes quite often too.. Anyway, after this latest update it's been glitching my finger print & not reading it sometimes & my hands are clean, screen clean etc.. hopefully wen the stable Android 11 is released it will b fixed...
I have European version and i have the same problem. Annoying.
Luckily the face recognition is superb
Cover the front camera and try the fp reader. I've tried around 55 times and all were success. So no problem on my side.
Sent from my OPPO CPH2025 using XDA Labs
No problems here, fps is very fast and reliable
Global device
Sent from my Find X2 Pro using XDA Labs
Pixel 6a. Just upgraded from Android 12 where the fingerprint reader worked decently. Now on A13 and although previously registered (on A12) fingerprints work, I cannot register any new fingerprints. Repeatedly get the "Couldn't process fingerprint. Please try again" error. This previously occurred on the most recent beta of A13 but once I rolled back to A12 fingerprints could be read.
You may have to factory reset unfortunately. That "fixed" it mostly on the beta.
ctfrommn said:
You may have to factory reset unfortunately. That "fixed" it mostly on the beta.
Click to expand...
Click to collapse
On the beta I did a factory reset and it didn't fix it. I then couldn't even register a single fingerprint so extremely reluctant to do another factory reset. At least right now I have one registered fingerprint that works.
Maybe try using Pixel Repair Tool to calibrate the fp reader
greatgoogly said:
On the beta I did a factory reset and it didn't fix it. I then couldn't even register a single fingerprint so extremely reluctant to do another factory reset. At least right now I have one registered fingerprint that works.
Click to expand...
Click to collapse
Thats a shame. Im not even going to mess with updating to A13 for a few days at least....maybe not till next week.
ctfrommn said:
Thats a shame. Im not even going to mess with updating to A13 for a few days at least....maybe not till next week.
Click to expand...
Click to collapse
Successfully just added another finger print. No problems whatsoever.
bobby janow said:
Successfully just added another finger print. No problems whatsoever.
Click to expand...
Click to collapse
Just tried a complete wipe and still can't add a fingerprint since the upgrade to A13
LOLCATpl said:
Maybe try using Pixel Repair Tool to calibrate the fp reader
Click to expand...
Click to collapse
Tried that. Still no luck registering a fingerprint.
Wow, didn't know a fingerprint sensor could be pooched. Sounds so vulgar
Well, I have complete different experience.
I was on A13 Beta where FP was most inconsistent..
After installing A13 Stable, it's better than A12..
No factory Reset, Nothing
Mine working okay. Doesn't seem any different 12 vs 13B vs 13S. Do you have the warranty? This could be an issue with the sensor itself.
Another user reporting FP issue after the upgrade. 12 was okay but 13 doesn't work with registered FPs nor letting me add new ones. Sigh.
I never had issues with 12 and don't have issues with 13. I do not use any screen protectors at this point but I have one coming.
You guys need to redo your fingers twice and increase sensitivity in settings.
msgfromside3 said:
Another user reporting FP issue after the upgrade. 12 was okay but 13 doesn't work with registered FPs nor letting me add new ones. Sigh.
Click to expand...
Click to collapse
So it turns out that FP reader with A13 does work well with dry skin now. I just washed my hand with water and it let me register. My hands are usually very dry so this is going to be a problem..
Edit: moisture doesn't help with recognizing fingerprint when I tried to use it. Instead, I found the spot on the sensor it works better (slight upper left part) . This is absurd but at least I figured out the way to use it.
Me too. Had a shower and it worked fine until my hands have now fully dried out and yes I have dry skin naturally.
This FP is just making me go crazy, almost slowly worked in 12, since 13, it's just not working at all, I succeed register 4 fingerprints (with only 2 thumbs...), it took me about 20 minutes... but after, it never recognizes me... The only change is that, since 13, this phone ask my password faster than 12. In fact, after 2 tries. Wow, really impressed by the Google hard work on Android 13. I'm starting to think to ask a refund, I'm starting to regret my good old xiaomi mi mix 2s with his back FP, fast and reliable.....
I had some user errors lol on the FP origninally but it was only in the way I was placing my finger on the sensor. It's a bit different with the screen having a "spot" to place your finger on, rather than a seperate part of the display like hte 3a. You kind of have to "push" into the screen for a split second to take. Once I figured that out I was able to use FP no problem.
superbellefleche said:
This FP is just making me go crazy, almost slowly worked in 12, since 13, it's just not working at all, I succeed register 4 fingerprints (with only 2 thumbs...), it took me about 20 minutes... but after, it never recognizes me... The only change is that, since 13, this phone ask my password faster than 12. In fact, after 2 tries. Wow, really impressed by the Google hard work on Android 13. I'm starting to think to ask a refund, I'm starting to regret my good old xiaomi mi mix 2s with his back FP, fast and reliable.....
Click to expand...
Click to collapse
I had the same issue as you on a13 (beta and stable) after about 1-2 days clean install but didn't seem to have any issues on a12. I was almost ready to downgrade back to a12. However, i later learned that it was due to my dry fingers.
Note: On a13, i do have issues with fingerprint sensor in bright sunlight. It won't recognize my fingerprint at all
Like earlier stated, a "firm" initial press seems to make it work most times, but they definitely need to keep working on this.
msgfromside3 said:
Another user reporting FP issue after the upgrade. 12 was okay but 13 doesn't work with registered FPs nor letting me add new ones. Sigh.
Click to expand...
Click to collapse
Exactly what happened to me after the upgrade.