Did anyone else get overcharged by the amount of their trade-in devices by Verizon when pre-ordering? My wife and I both pre-ordered fold 3's and traded in our devices. I was charged a certain amount in store, but then when I was emailed my receipt and checked my bank draft it was $1,000 more than I was charged in store. I've called numerous times and made numerous complaints with no help. Anyone else had to go through this?
wera750 said:
Did anyone else get overcharged by the amount of their trade-in devices by Verizon when pre-ordering? My wife and I both pre-ordered fold 3's and traded in our devices. I was charged a certain amount in store, but then when I was emailed my receipt and checked my bank draft it was $1,000 more than I was charged in store. I've called numerous times and made numerous complaints with no help. Anyone else had to go through this?
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Click to collapse
IDK if the terms of the trade-in offer have changed since you made your purchase, but, it appears that any trade-in value is paid out via bill credits over a 24 or 30 month span.
That's how T-Mobile's trade-in program works & I'm guessing VZW is no different in that regard.
I don't think you understood. I have a paper receipt in my hand that's $427 from where I swiped my card in store, then they emailed me receipt for $1,427 and that's how much they took from my account.
wera750 said:
I don't think you understood. I have a paper receipt in my hand that's $427 from where I swiped my card in store, then they emailed me receipt for $1,427 and that's how much they took from my account.
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Oh, OK, totally different set of circumstances. Somebody on their end definitely has some explaining to do....
Yes they do and since August 25th I haven't got any kind of resolution. Worst customer service I've ever had to deal with.
Time to call your bank bro, idk why you didn't come to them first with your receipt and what you were charged...
Related
I was told I cannot exchange my Xperia Z3 at a store even if I ordered there because it came by mail. Call TMO customer care and tell them to cross ship you a new one. They will ask if you want warranty or new one. Say you want brand new, if they ask for $50 restocking refuse it like I did and they will agree after a few mins. They will refund your tax charge and charge it again as a fresh order.
Having said that, it is on backorder at TMO, waiting for tracking still. I re ordered a new one yesterday.
Just wanted to let people know so they do not get charged extra or get a refurbished device.
Why did you want to exchange it? What was wrong?
s1dest3pnate said:
Why did you want to exchange it? What was wrong?
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I think I'm going to exchange mine too!! The glass on the back panel is all scratched up and I took it out of the box that way!! Do you think they will refuse me because It's just cosmetic??
s1dest3pnate said:
Why did you want to exchange it? What was wrong?
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I had severe light bleed at night on right side in intervals along the frame, and frame was slightly indented towards the display near the power button.
HaileyB said:
I think I'm going to exchange mine too!! The glass on the back panel is all scratched up and I took it out of the box that way!! Do you think they will refuse me because It's just cosmetic??
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I doubt they will refuse, as this is supposed to be a brand new device.
abhinav.tella said:
I doubt they will refuse, as this is supposed to be a brand new device.
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Called T-Mobile, the box it came in was all dented up and the bottom corner of the phone is raised up. Also have an issue with terrible battery life and calls just failing constantly ( I live in a total LTE area for T-Mobile)
They are overnighting me a new one after I called support, got transferred 3 times but was within my "buyers remorse period" so I will be sent a brand new phone.
Got a confirmation that the re-order was processed just waiting on shipping info.
Smoothcrm7 said:
Called T-Mobile, the box it came in was all dented up and the bottom corner of the phone is raised up. Also have an issue with terrible battery life and calls just failing constantly ( I live in a total LTE area for T-Mobile)
They are overnighting me a new one after I called support, got transferred 3 times but was within my "buyers remorse period" so I will be sent a brand new phone.
Got a confirmation that the re-order was processed just waiting on shipping info.
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Good you got that over with, I just gave mine to UPS and returned home. I had to calmly argue with the lady rep on TMO for like 5 minutes to forgoe stocking charges as its not our fault if a brand new device is defective. She talked to her manager said they would waive it. Make sure to check on that.
abhinav.tella said:
I was told I cannot exchange my Xperia Z3 at a store even if I ordered there because it came by mail. Call TMO customer care and tell them to cross ship you a new one. They will ask if you want warranty or new one. Say you want brand new, if they ask for $50 restocking refuse it like I did and they will agree after a few mins. They will refund your tax charge and charge it again as a fresh order.
Having said that, it is on backorder at TMO, waiting for tracking still. I re ordered a new one yesterday.
Just wanted to let people know so they do not get charged extra or get a refurbished device.
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Do you have to return your phone right away or can you wait until you receive the new one?
edwardlanti said:
Do you have to return your phone right away or can you wait until you receive the new one?
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They can do cross shipping, meaning they will send you one before you send yours, however the phone is on backorder again so you will have to ship yours out otherwise you will get double charged if it does not reach in time. This is because it is considered a return and repurchase.
I called and the lady was very nice ( a first) She said that she would send me and email with the new phone info within 24 hours and that she understood my frustration. She also said that they would change me the taxes for the new phone but credit me the taxes for the first one No mention of a restocking fee or the phone being backordered. So lets hope TMo doesn't find a way to screw this one up!
Do you have to pay for the return shipping and insurance?
Inc-Roid said:
Do you have to pay for the return shipping and insurance?
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I didn't UPS did not tell me if insurance was paid for by TMO, crossing my fingers.
Inc-Roid said:
Do you have to pay for the return shipping and insurance?
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Update. MyTmobile Account shows that they 1. have my shipping information wrong. and 2. Are going to charge me $25.00 for shipping the new phone. Uhh, no. I'm going to call tomorrow. Silly me for thinking Tmobile would do anything correctly.
HaileyB said:
Update. MyTmobile Account shows that they 1. have my shipping information wrong. and 2. Are going to charge me $25.00 for shipping the new phone. Uhh, no. I'm going to call tomorrow. Silly me for thinking Tmobile would do anything correctly.
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Overnight shipping charge, I got that too.
To all shipping phones back to t-mobile. Make sure you keep all tracking info. You should also add insurance. I returned an iphone 6 plus a month ago and they still have not found it. I am arguing with them on the eip which they charge me monthly even though i do not have the phone. Again, make sure you track add insurance and signature before shipping back.
rsohne said:
To all shipping phones back to t-mobile. Make sure you keep all tracking info. You should also add insurance. I returned an iphone 6 plus a month ago and they still have not found it. I am arguing with them on the eip which they charge me monthly even though i do not have the phone. Again, make sure you track add insurance and signature before shipping back.
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I'm having the same issue, btw insurance means nothing because item shows as received.
so things to look out for are...
- Light leak
- purple/Bad/Noisy Camera Performance
- red spot on Camera
- cosmetic damage
...anything else?
Myst3ry said:
so things to look out for are...
- Light leak
- purple/Bad/Noisy Camera Performance
- red spot on Camera
- cosmetic damage
...anything else?
Click to expand...
Click to collapse
Well mine if you looked very carefully you could see its frame was indented towards the LCD near the power button, leaving less gap there, just imagine if it cracked there on a hot day because the glass expanded.....
I am sending back the original phone I pre-ordered. TMO sent me a shipping label and all I have to do is drop it off at UPS. Instead of having them ship me a new one I just went into the store and bought a new one. They will refund me the charges of the first phone when they receive it in the mail. What I noticed in doing this however is that the phone I purchased in store was of much better quality. The cosmetics of the phone were seamless, no light leaks, no purple camera and the battery seems to last WAY longer than it did on the one I pre-ordered. This makes me wonder if TMO rushed manufacturing the Pre-order devices and that is why there are so many issues with them? Either way, I am SOO happy I went and bought a new one in store. It's fabulous!!
HaileyB said:
I am sending back the original phone I pre-ordered. TMO sent me a shipping label and all I have to do is drop it off at UPS. Instead of having them ship me a new one I just went into the store and bought a new one. They will refund me the charges of the first phone when they receive it in the mail. What I noticed in doing this however is that the phone I purchased in store was of much better quality. The cosmetics of the phone were seamless, no light leaks, no purple camera and the battery seems to last WAY longer than it did on the one I pre-ordered. This makes me wonder if TMO rushed manufacturing the Pre-order devices and that is why there are so many issues with them? Either way, I am SOO happy I went and bought a new one in store. It's fabulous!!
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I called my nearest store, no stock, they said maybe tomorrow. I guess I will wait for tracking and stick to the mail order.
I'm glad you got a good one, enjoy!
On 15 November 2014 I went to the T-Mobile store at 4130 S New Braunfels Ave, Suite 101San Antonio, TX and ordered myself a Note Edge and my wife a iPhone 6 Gold 64 GB. I have been going to that store since the initial debacle I had when I joined T-Mobile a year ago over the phone. They had always been very courteous and professional towards me. During ordering, this is what I was told:
1. I would not be charged anything until I received a tracking number that the phone(s) had shipped.
2. The phones would ship independently once either one became available.
3. That I should receive both phones NLT 22nd of November, but could take up to 10 days.
The following Monday comes and I see a pending charge of $169.75 to my checking account for 'T-Mobile' upgrade. So I called T-Mobile and they told me that I should have received a tracking number and if not, I should receive it by COB that day. I was also told that my wife’s iPhone was on back order, which didn't make me happy, but did not surprise me as well. The next day I did not receive a tracking number so I stopped by the store that I had ordered them from and spoke with an assistant manager. She apologized profusely and told me that both my phones were on back order, that neither had shipped to me, and that I shouldn't a have been charged anything, pending or not. She could not give me an estimate of when my phones would ship and that I shouldn't have been charged anything. I was not happy when I left.
I waited 2 days and called T-Mobile again. This lady told me that the charge was not 'really' a charge as it was a 'pending' charge that T-Mobile does to ensure they have access to the funds, and that meant that my phone was in shipping, although she couldn't tell me which one it was. I told her that pending or not, the money was out of my account, so I didn't care what she called it. She promised me my phone was in shipping and I should receive a tracking number at any moment.
2 more days go by and I have heard nothing. I looked at my T-Mobile bill and notice that it had gone up $32.00 I immediately call them again, spoke with a customer loyalty person, and was told that $24 of that was for insurance on the phones that I DO NOT HAVE and the other $8 was for misc. charges. I promptly had her remove the insurance, as I did not request it, and although should couldn't exactly tell me what the $8 was for, she removed that as well. Now this representative told me that they didn't know when my phones would ship and couldn't explain why I had the money taken out of my account.
On the 21st I went back to the store to ask them why all of this had occurred and I had been lied to. There was a 30ish male assistant manager there and I had noticed him 'roughly' dealing with other customers in the past. I explained to him all that had happened and he told me that it couldn’t have happened at his store. Ok, I will admit at this point I was about to go nuclear. That's when this 'man' gets close to me and raises his hands saying, 'what do you want me to do for you? What do you want?' I told him that I wanted to know when my phones would ship, why they charged my account with no tracking number, and who authorized them to place charges on my account without my knowledge or approval. He then started to raise his voice, and knowing myself, this was only going to end with me getting escorted out of the store by local security. At this point, everyone was watching us, and I told him that this was not the last they were going to hear from me. And I very slowly walked out.
I will admit, I was beyond irrate. I sat in my car for a while, then called T-Mobile. I was immediately patched thru to 'customer loyalty' manager named ¬¬¬¬¬Monique. After I had told her everything that had happened, names, placed, dates and all of the lies, the profusely apologized and told me she would file a 'case' against the store. The also said they would start an investigation on who charged my account. When the conversation was over, she said that my note edge was in shipping and I would receive a tracking number in 24 hours. That she guaranteed it was in shipping and I would officially hear back from T-Mobile on the outcome of the investigations. This was about a 1 hour phone call.
48 hours later, no tracking number, no phone call, no nothing. I did receive a email stating that my wifes iPhone would ship between the 28 of November and the 13th of December. So why didn't I cancel everything by now? Believe me I wanted to...but if i canceled one of the phones, the both would be dropped, and I wanted very much for my wife to have her phone for Christmas. That is why.
On the way to work I decided to call them. Big mistake as it put me in a foul mood all day. This person told me that neither of my phones had shipped, couldn’t tell me when they would and again, couldn’t explain to me why the $169 had been taken from my account. I am sure there was a visible mushroom cloud coming from the cab of my truck at that point. I will not even bother with explaining the words that flowed from my mouth.
After work that day, I called ‘customer loyalty’ and this woman was very curt and to the point. There was no way for her to tell me when my phones would ship, she had never heard of Monique and there was no way for her to find out who she is because T-Mobile was just too large with to many call centers. She told me no investigations had been launched and none probably would not be. She said that if I had the money put back into my account, it would cancel both phones, and that they would only ship both when they were available together. I insisted that I be given the distract T-Mobiles email address and she refused to do so, instead she gave me this address:
Customer Relations
PO Box 37380
Albuquerque NM 87176-7380
This had to be done by snail mail and there is no other way. She stated continuously that there was nothing else she could do for me and ended the conversation.
I HAVE NEVER been treated this poorly, lied to this many times by any company in my 51 years of breathing oxygen. If it wasn’t for my wife’s Christmas Present I would have had them shove the phones and their service where even worms will not go. I just wanted to share my experience as I hope it helps others. After I pay the phones off, we will be going back to ATT. I initially left ATT because T-Mobile saved me $1200.00 a year and gave us many for features then ATT did. Now, I regret it. The frustration, the lies, and the aggravation is not worth it. How a company can legally work this way I will never know. If anyone could send me the email address of the distract manager of San Antonio for T-Mobile, I would greatly appreciate it. I had it once, but cannot find it now. Thank you.
Email came in a little bit ago.
Use paypal, fraud prevention denied my original Visa payment.
I just got my order email just now 11/14/17 9:30pm CST and I just ordered 2 Razer Phones!!
FYI - I had an issue getting the order to go through using a credit card direct on the site ... got an unsuccessful payment email 2 times using 2 different cards ... so then I used PayPal and then the order went through and shows processing now.
1slandtime said:
I just got my order email just now 11/14/17 9:30pm CST and I just ordered 2 Razer Phones!!
FYI - I had an issue getting the order to go through using a credit card direct on the site ... got an unsuccessful payment email 2 times using 2 different cards ... so then I used PayPal and then the order went through and shows processing now.
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Click to collapse
Same here,I just tried again after reading your post & it went through this time,using PayPal just as you did.
I hesitated @ 1st,thinking I waited too long & supply was depleted,but,I just got the confirmation moments ago.
Bought mine too, I'll return if I can't root
wing_addict_usa said:
Bought mine too, I'll return if I can't root
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I'm betting it might take time but most likely I'm sure it'll get figured out.
I get the feeling Razer is mostly concentrating on the hardware, letting Google handle their own OS.
Fyi, talked to customer service to be sure my order went through.
While having them on the line I verified we'll need to be present to sign for the delivery, and it's also shipping from Hong Kong to the US. :/
Not sure if this means customs or not or it's now going to be weeks.
So if ya have a microsoft store nearby you might just go there. Closest to me is 3 hours away, thinking I should have waited til Friday and then called the MS store..
kungpaoshizi said:
Fyi, talked to customer service to be sure my order went through.
While having them on the line I verified we'll need to be present to sign for the delivery, and it's also shipping from Hong Kong to the US. :/
Not sure if this means customs or not or it's now going to be weeks.
So if ya have a microsoft store nearby you might just go there. Closest to me is 3 hours away, thinking I should have waited til Friday and then called the MS store..
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Click to collapse
Wait what!? They are shipping from Hong Kong to the US? That sucks smh. Not only will it take alot longer for us to receive it but if we decide to return it sending it back is going to be a huge pain :crying:
Xshooter726 said:
Wait what!? They are shipping from Hong Kong to the US? That sucks smh. Not only will it take alot longer for us to receive it but if we decide to return it sending it back is going to be a huge pain :crying:
Click to expand...
Click to collapse
Don't be discouraged:
I ordered a $10 necklace from Razer recently,it shipped free expedited FedEx from Hong Kong (Free expedited shipping from Hong Kong to the US for a $10 order,is that insane or what?!)
Ordered: 11/04/17
Shipped: 11/06/17
Delivered: 11/09/17
Soooo,I wouldn't worry too much until the actual tracking number arrives,see what speed of shipping they use.
KOLIOSIS said:
Don't be discouraged:
I ordered a $10 necklace from Razer recently,it shipped free expedited FedEx from Hong Kong (Free expedited shipping from Hong Kong to the US for a $10 order,is that insane or what?!)
Ordered: 11/04/17
Shipped: 11/06/17
Delivered: 11/09/17
Soooo,I wouldn't worry too much until the actual tracking number arrives,see what speed of shipping they use.
Click to expand...
Click to collapse
Edit:
Got tracking.
Sorry for double post wouldn't let me add it to original post
I'm glad that some of you were able to place your order. I was not so lucky. As soon as I received the email announcing that ordering was open (about 48 hours ago), I placed an order using Amex. The order was immediately cancelled for no obvious reason, but my Amex account was charged anyway.
I inquired as to the problem via email and it took a full day to get a reply. Razer asked for copies of a bill and my driver's license, which I immediately supplied. I received an acknowledgement that the documents were received and that they would be examined by the "finance team". I am still waiting...
I have never had such an experience before. Amex is quite good at fraud protection, but I guess they are not good enough for Razer. I will give them another day, before I dispute the charge with Amex. This is not a good way to instill customer confidence and loyalty.
KOLIOSIS said:
Don't be discouraged:
I ordered a $10 necklace from Razer recently,it shipped free expedited FedEx from Hong Kong (Free expedited shipping from Hong Kong to the US for a $10 order,is that insane or what?!)
Ordered: 11/04/17
Shipped: 11/06/17
Delivered: 11/09/17
Soooo,I wouldn't worry too much until the actual tracking number arrives,see what speed of shipping they use.
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Click to collapse
Well this makes me feel better. All the stuff I get off ebay though seems to take 2-3 weeks whenever it's from hong kong or china..
I'm trying to bury my excitement deep down so I can sleep.
charlie.s said:
I'm glad that some of you were able to place your order. I was not so lucky. As soon as I received the email announcing that ordering was open (about 48 hours ago), I placed an order using Amex. The order was immediately cancelled for no obvious reason, but my Amex account was charged anyway.
I inquired as to the problem via email and it took a full day to get a reply. Razer asked for copies of a bill and my driver's license, which I immediately supplied. I received an acknowledgement that the documents were received and that they would be examined by the "finance team". I am still waiting...
I have never had such an experience before. Amex is quite good at fraud protection, but I guess they are not good enough for Razer. I will give them another day, before I dispute the charge with Amex. This is not a good way to instill customer confidence and loyalty.
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Bogus!
Though I think anymore, there's probably a black-list and then geographical hits. Meaning I'm sure the card companies keep lists of known fraudsters by website or company name, but I'm sure geographical denials are the norm. If someone lives in USA and never has had any purchases in China, and then all of a sudden their card is charged for 1500$ in China, better to deny first and ask questions later. This is how paypal works because it's not geographically dependent and probably marked as "safe" by 80% of the population who uses the internet.. :/
kungpaoshizi said:
Bogus!
Though I think anymore, there's probably a black-list and then geographical hits. Meaning I'm sure the card companies keep lists of known fraudsters by website or company name, but I'm sure geographical denials are the norm. If someone lives in USA and never has had any purchases in China, and then all of a sudden their card is charged for 1500$ in China, better to deny first and ask questions later. This is how paypal works because it's not geographically dependent and probably marked as "safe" by 80% of the population who uses the internet.. :/
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I'm not sure what you are saying, The transaction was approved by Amex. If they let the charge through, why should Razer cancel the order while leaving the charge transaction active? I never did business with Razer before, so I am certainly not blacklisted with them.
charlie.s said:
I'm not sure what you are saying, The transaction was approved by Amex. If they let the charge through, why should Razer cancel the order while leaving the charge transaction active? I never did business with Razer before, so I am certainly not blacklisted with them.
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Ahhh, I glazed over the amex approved it part.. That's weird then if Razer is cancelling purchases?
You should goto razerzone.com the community insider section. Poke around there and you'll find a CSR that is reaching out to individuals about stuff like this to get their orders in, I assume, in front of the line.
I see mine shipped yesterday or such (hong kong time) but it is in pending. Being shipped FedEx International Priority DirectDistribution.
Delivery bulk shipments from one origin location to multiple addresses in the U.S. and select countries. Shipment clears customs as a single unit and then individual pieces are delivered to multiple addresses, bypassing warehouses and middlemen.
Delivery Times
Door-to-door within 2 to 4 business days*
Service Days
Monday to Friday.
Delivery Area
Throughout the U.S. and select countries (see list of countries)
Package Size
Ship any package up to 68 kg. (150lbs.) If your package is heavier than 68 kg. (150 lbs), FedEx offers services for packages of more than 68 kgs.
Unlimited weight on multiple-piece shipments to the same destination.
Dimensions per package can be up to 274 cm (108") in length, or 330 cm (130") in length and girth combined.
If you use your own packaging, dimensional weight may apply.
Mine is showing delivery for Tuesday. Was hoping to have it before the weekend but I'll take it.
Xshooter726 said:
Mine is showing delivery for Tuesday. Was hoping to have it before the weekend but I'll take it.
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Same here!!
Xshooter726 said:
Mine is showing delivery for Tuesday. Was hoping to have it before the weekend but I'll take it.
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are you in the US or UK?
aknotts415 said:
are you in the US or UK?
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In the US.
Houston,Texas to be exact.
Anyone has experience similar situation?
I was a Pixel 2 XL owner, and I couldn't live with the reload. So I've made up my mind to get an OnePlus 6T immediately when the 4g ram on pixel 3 was confirmed.
After getting my OnePlus 6T, I decided to trade in my Pixel 2 XL through Google. However, you've guessed it, I was force to place an order for a device otherwise no trade in can be make.
After 5 days of the package's delivery, I still didn't hear anything from Google, so I decided to call them.
Attached emails with the rep.
Anyone has any suggestions?
This is very concerning. I've also heard of similar stories of people who had issues with their trade in. I don't have an answer except to document sending anything moving forward unfortunately. Please keep us in the loop about what ends up happening. It appears a lot of phones are being stolen with FedEx as the delivery. A few times when I have sent stuff via FedEx the person at the desk asks what it is. I just lie and say it's some books or a pack of cards so they couldn't care less. I have been asked multiple times by employees what's inside and as long as it's not hazardous it's not their business.
I'm a bit confused based on your narrative as to how you ended up with a Pixel 3 if you got the OnePlus 6T.
Anyway, you can always call your credit card company and fight it (assuming you put this on a CC). I've had this happen to me waaaaaaaaaaaaaay waaaaaaaaay back when I bought and returned a Siemens phone.
spielnicht said:
I'm a bit confused based on your narrative as to how you ended up with a Pixel 3 if you got the OnePlus 6T.
Anyway, you can always call your credit card company and fight it (assuming you put this on a CC). I've had this happen to me waaaaaaaaaaaaaay waaaaaaaaay back when I bought and returned a Siemens phone.
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I would result to this as a last resort, google is known to disable your email address if call your bank to dispute the charge.
Some users rely on their email as its linked to calender/google photos/youtube and such.
Going back to OP, idk if you dropped off at a fedex location, but maybe you have a copy of the receipt that shows the weight of the item that was dropped off.
This is the reason i always ask for a copy of the receipt for high priced items.
Really? I had no idea Google does that sort of thing. Not cool at all. I get there are those that falsely make a claim or abuse the process, but sucks if it's a legit claim.
lookitzjohnny said:
I would result to this as a last resort, google is known to disable your email address if call your bank to dispute the charge.
Some users rely on their email as its linked to calender/google photos/youtube and such.
Click to expand...
Click to collapse
The trade-in phones may be going to a 3rd party that Google contracted to process the trade-in's. Alot of companies outsource to 3rd parties for stuff like that. My company does it for rebate claims.
kf2m said:
The trade-in phones may be going to a 3rd party that Google contracted to process the trade-in's. Alot of companies outsource to 3rd parties for stuff like that. My company does it for rebate claims.
Click to expand...
Click to collapse
They do, they use Ingram Micro for all of this including new shipments.
To the OP at this point I would file a claim with whoever you shipped it with.
After about four months of owning the Pixel 3XL it had to be RMA'd because of a defective battery. Leading up to this i started noticing awful battery life with about 50% battery left with only 2 hours of screen on time for a few weeks. Then one day i picked my pixel up and the screen was off. Only issue is that it was at 90% at that time but never turned on again. After troubleshooting with Pixel support they determined the battery to be defective and issued a replacement.
Sadly it gets worse.
Now luckily i got what looks to be a new non refurbished Pixel but at this point i've been without a phone for almost a week. Now the worst part is because i chose the faster option of advanced shipping they put a "virtual hold" of the full amount of the device which they assured me wouldn't hit my account.. It did of course. What i didn't know was that instead of it going to the Synchrony account that i'm financing my Pixel through it went directly into my bank account which then overdrafted resulting in a overdraft fee. Now i'm not only out of the money i had in that account (Luckily its an account just for bill pay) but i also have an extra fee plus interest i'm betting that they will add all from a hold they said wouldn't actually get pulled...
This mostly angers me because if i had any other major flagship thousand dollar device like a Samsung or Apple I could have gone to a store and had it quickly swapped out.
Now ill get to talk to Pixel support since my defective device had a screen protector, a dbrand skin, and now my account has an overdraft fee all of which i believe Google is responsible to cover at the very least.
Ill reply In the comments after i get in contact, hopefully with good news.
Update:
Phone arrived and was a new unit in a refurb box THANKFULLY. So i called google support to discuss my accessories/overdraft fees.
So the woman i spoke with said that since i didn't purchase the accessories through google i could not be refunded for them even though the other Rep Rexel said they would. Also, since they didn't see on their end that i had a overdraft fee even though i emailed her a copy of my bank transactions showing it they said they could not issue me a credit for that and to call my CC and ask them to remove the fees...
She said to reply to the original email to see if the original Rep Rexel could help with my accessories..
At this point im out almost 100 dollars in accessories and fees and im pretty furious with google to the point that im about to just call my CC and dispute the charge as fraud. Instead i wait and reply to Rexel hoping that he will be able to help.
Luckily today that happened!!!
Rexel added up the amount that i spent on my accessories and quickly issued me a google store credit in that amount. He then asked if i could call my bank to have the fees waived and assured me that if they do not waive the fees to just reply back to his email and he will issue me a credit for that amount no questions asked.
THANK YOU REXEL!!
This went from one of the worst experiences with a smartphone to a great one. If you ever have to call Pixel support id recommend asking for him so he can take care of you.
Cosmo100292 said:
Update:
Phone arrived and was a new unit in a refurb box THANKFULLY. So i called google support to discuss my accessories/overdraft fees.
So the woman i spoke with said that since i didn't purchase the accessories through google i could not be refunded for them even though the other Rep Rexel said they would. Also, since they didn't see on their end that i had a overdraft fee even though i emailed her a copy of my bank transactions showing it they said they could not issue me a credit for that and to call my CC and ask them to remove the fees...
She said to reply to the original email to see if the original Rep Rexel could help with my accessories..
At this point im out almost 100 dollars in accessories and fees and im pretty furious with google to the point that im about to just call my CC and dispute the charge as fraud. Instead i wait and reply to Rexel hoping that he will be able to help.
Luckily today that happened!!!
Rexel added up the amount that i spent on my accessories and quickly issued me a google store credit in that amount. He then asked if i could call my bank to have the fees waived and assured me that if they do not waive the fees to just reply back to his email and he will issue me a credit for that amount no questions asked.
THANK YOU REXEL!!
This went from one of the worst experiences with a smartphone to a great one. If you ever have to call Pixel support id recommend asking for him so he can take care of you.
Click to expand...
Click to collapse
Probably impossible to ask for a specific rep even if they're from a higher tier support. Google's tier 1 support is outsourced in the Philippines and it's a battle to get anything complicated done. Some of their "supervisors" even refuse to transfer you over to a higher tier or a department that can solve your issue. It really is like playing Russian Roulette who you will get and their ability to solve your issue. So really it's all about perseverance until you get that rep that can solve your issue. Sounds like you lucked out early and got someone competent. Grats!
zetsumeikuro said:
Probably impossible to ask for a specific rep even if they're from a higher tier support. Google's tier 1 support is outsourced in the Philippines and it's a battle to get anything complicated done. Some of their "supervisors" even refuse to transfer you over to a higher tier or a department that can solve your issue. It really is like playing Russian Roulette who you will get and their ability to solve your issue. So really it's all about perseverance until you get that rep that can solve your issue. Sounds like you lucked out early and got someone competent. Grats!
Click to expand...
Click to collapse
Yeah i think this is the only downside to the pixel line at this point.