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<URGENT> Rooted Handset Repair Issue!

Hi, I purchased a handset on contract from Three UK and have so far rooted, unlocked and booted a new ROM on to it. I understand this is reversible but after having some issues with my SD CARD SLOT,
I need to send in my handset for repair but they say that if a handset has been rooted it can not be returned because of the fact that it voids warranty!
I said what If I reverse changes and they said they will be able to tell that if the handset has been rooted in the past? Is this true? Can They? Is There away around this? Please reply soon - this is urgent, thanks.

i heard that if u unlock bootloader using xtc clip is a perm unlocked... correct me if i'm wrong.

If you had s-off then they can tell as chances are they only sell the s-on version. Only thing is if you have already contacted them about it then that fact they found it rooted means its on your account notes so you have no chance new unfortunately. The only way would be a chargeable repair. Insurance wouldn't cover it because its a manufacturing fault in most cases but I'd check that if you have it.

TechMayhem said:
Hi, I purchased a handset on contract from Three UK and have so far rooted, unlocked and booted a new ROM on to it. I understand this is reversible but after having some issues with my SD CARD SLOT,
I need to send in my handset for repair but they say that if a handset has been rooted it can not be returned because of the fact that it voids warranty!
I said what If I reverse changes and they said they will be able to tell that if the handset has been rooted in the past? Is this true? Can They? Is There away around this? Please reply soon - this is urgent, thanks.
Click to expand...
Click to collapse
what about your sdcard slot?
mine is threwing out cards lager then 8gb from time to time (so a continously usage isn't possible) then card has to be reinserted - to bad battery has to be pulled out for this -

[Q] Nexus 5 and warranty issues with rooting

Hi!
So I already asked this on the offical Nexus forums, but I thought this question might actually fit much better here.
I'm planning on buying Nexus 5 from my mobile network operator EMT wich is a local operator in Estonia. I'm sure I will at some point root the phone and install custom ROM on it so is this going to void warranty? As I read if the phone isn't bought directly from Google they aren't responsible for warranty so I guess then it's going to local LG service center. So does LG have a problem with rooting and custom ROMs?
A while back I bought HTC One X from EMT(local mobile network operator), so of course as I went home first thing I did was root my phone and install a custom ROM. Then I noticed the phone had a defect, the screen wasn't properly attatched to rest of the case, it was loose and it moved if you pushed on it. The defect wasn't apparent right away because the part where it was loose was on the left side so if you held the phone in your right hand or didn't use any force it was hardly noticeable. Anyway I relocked the phone and restored the phone closest to original state as possible, then I took the phone back after few days and they sent it to closest HTC service center wich was in Latvia, there isn't one in Estonia. After two weeks we got a mail that they were not going to repair it because I had installed "illegal software" on the phone that voids warranty. So I read through the warranty agreement, agreement said that it only covers hardware issues and not software. I didn't find anything in the agreement that says rooting the phone wasn't allowed and would void the warranty. So after that I went to costumer protection board and told them my story, after 3 months of bureaucracy and meetings they agreed that I didn't violate warranty agreement and decided that the phone has to be fixed, everyone agreed on it, even EMT my mobile operator, but HTC refused to fix the phone so EMT gave up and paid for the phone repairs.
So does anyone have experiences with Nexus 5 warranty and issues that might rise from rooting the phone and installing custom ROM. I don't mean if I brick the phone myself, but if similar problem arises that I had with my HTC One X that it's is clearly a factory defect.
Thank you!

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Lethargy said:
You have a Nexus 5. This isn't a Samsung device or anything of the sort.
Keep in mind that warranty only covers MANUFACTURING defects, not wear and tear damage/defects. Attempting to claim warranty for anything other than manufacturing defects would be fraud.
If you bought from the Play Store, Google will still (unofficially, but they'll do it) accept an RMA claim regardless software state, if its a legitimate manufacturing defect.
If you bought it from elsewhere (and its a legitimate manufacturing defect), simply flash stock if you aren't already on it, relock the bootloader and reset the tamper flag (with a root app lol), then tap on unroot in SuperSU. There is nothing else that shows any sign of possible modification.
If the device doesn't boot at all then the software state is irrelevant as it can't be accessed in the first place.
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Click to collapse

vasar said:
Hi!
So I already asked this on the offical Nexus forums, but I thought this question might actually fit much better here.
I'm planning on buying Nexus 5 from my mobile network operator EMT wich is a local operator in Estonia. I'm sure I will at some point root the phone and install custom ROM on it so is this going to void warranty? As I read if the phone isn't bought directly from Google they aren't responsible for warranty so I guess then it's going to local LG service center. So does LG have a problem with rooting and custom ROMs?
A while back I bought HTC One X from EMT(local mobile network operator), so of course as I went home first thing I did was root my phone and install a custom ROM. Then I noticed the phone had a defect, the screen wasn't properly attatched to rest of the case, it was loose and it moved if you pushed on it. The defect wasn't apparent right away because the part where it was loose was on the left side so if you held the phone in your right hand or didn't use any force it was hardly noticeable. Anyway I relocked the phone and restored the phone closest to original state as possible, then I took the phone back after few days and they sent it to closest HTC service center wich was in Latvia, there isn't one in Estonia. After two weeks we got a mail that they were not going to repair it because I had installed "illegal software" on the phone that voids warranty. So I read through the warranty agreement, agreement said that it only covers hardware issues and not software. I didn't find anything in the agreement that says rooting the phone wasn't allowed and would void the warranty. So after that I went to costumer protection board and told them my story, after 3 months of bureaucracy and meetings they agreed that I didn't violate warranty agreement and decided that the phone has to be fixed, everyone agreed on it, even EMT my mobile operator, but HTC refused to fix the phone so EMT gave up and paid for the phone repairs.
So does anyone have experiences with Nexus 5 warranty and issues that might rise from rooting the phone and installing custom ROM. I don't mean if I brick the phone myself, but if similar problem arises that I had with my HTC One X that it's is clearly a factory defect.
Thank you!
Click to expand...
Click to collapse
If you are rooting, you must accept consequences. You must be aware, that rooting is something that is not supposed to be done. That's why manufacturers do lock bootloaders.
Anyway. As you know, you can allways unroot, flash stock and relock bootloader. I don't know what you mean "as close as possible" because I'm not familiar with HTC. I did it with my Nexus 4 here in Slovenia and they did repair it without any question. The same story was also with my XperiaS and all other SE phones which I did a modifications on. But, for example, I use root for deleting stock apps, using Titanium Backup and that's it. I never use modificiated kernels or doing over and underclock CPU.
So, choise is yours.

SONY US can't fix my d6603

So I dropped my z3 d6603 on the bathroom tile and shattered my screen. Called up Sony us (since I live here), gave them my info and told them my problem and they issued an RMA. Sent in my phone a few weeks ago. Didn't hear anything so I called in to check on my rma. They said they are shipping back phone not fixed because it's an international version and not a US version and has unapproved software (mind you it is stock but with an unlocked boot loader and rooted). I unlocked the bootloader from THEIR website! Anyways its now getting escalated to see what can be done. Anyone else had issues with the RMA process?

jdenman03 said:
So I dropped my z3 d6603 on the bathroom tile and shattered my screen. Called up Sony us (since I live here), gave them my info and told them my problem and they issued an RMA. Sent in my phone a few weeks ago. Didn't hear anything so I called in to check on my rma. They said they are shipping back phone not fixed because it's an international version and not a US version and has unapproved software (mind you it is stock but with an unlocked boot loader and rooted). I unlocked the bootloader from THEIR website! Anyways its now getting escalated to see what can be done. Anyone else had issues with the RMA process?
Click to expand...
Click to collapse
Your bootloader was unlocked so they may turn you down. It has been stated already that by unlocking the bootloader you void the warranty even through the means of their offical software

I wasn't even asking for a warranty claim. I'll pay for the fixed broken screen. A broken screen has nothing to do with the software.
So now I have to wait for them to ship my device back, I relock the boot loader and return to stock, file a new rma, and ship it back to them. This makes a lot of sense.....

It still affects warranty even if you are willing to pay cause it was unlocked. Dumb rule but it is what it is they have warnings about it when you unlock

zombiej79 said:
It still affects warranty even if you are willing to pay cause it was unlocked. Dumb rule but it is what it is they have warnings about it when you unlock
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Click to collapse
It has nothing to do with a warranty claim. It has to do with a damage claim. Anyways Im still waiting on a response back but I think I might of convinced them to go ahead and fix it. It saves them money and me money by just fixing it now rather than shipping it back to me, me making it stock again, and shipping it to and from sony.

Pixel warranty

So it's clear that Pixel phones will have an unlockable bootloader, but will Google honor the warranty of unlocked Pixel phones the same way that they did the nexus phones?
With a Nexus, your warranty would still be honored if the device was unlocked and a manufacturing defect or hardware defect caused the problem. In case you relocked the firmware and reset to factory images, you would regain warranty.
Would unlocking the bootloader permanently void the Pixel's warranty (a la Motorola)? I asked a Google rep and she said you permanently lose warranty, but she also didn't know what a bootloader was and when I asked a further question, she didn't even bother to respond to the mail.
Google India has idiotic reps as far as I've contacted them. Surprising, because they understood everything when I told them about an eMMC failure bricking my Nexus 5 running a custom ROM, and they replaced it for free!

Phonecall with Google Customer Services (UK)
I ordered a new pixel today on EE UK, which is due to arrive tomorrow. I phoned Google Pixel/Nexus customer services today to ask them this very question. I quote:
Me: "Can I ask, will rooting/flashing my Pixel phone with Android Developer Software void my warranty?"
Advisor: "I don't think so, but let me talk to a technical support representative and confirm this information".
*** waits a few minutes ***
Advisor: "I can confirm for you that rooting your device will not void your warranty, so long as you can undo the process".
So, straight from the horse's mouth.
SUMMMARY: Google UK say that you can root your Pixel phone, as long as the process is reversible/it can be unrooted again.

Warranty
Grimbo08 said:
I ordered a new pixel today on EE UK, which is due to arrive tomorrow. I phoned Google Pixel/Nexus customer services today to ask them this very question. I quote:
Me: "Can I ask, will rooting/flashing my Pixel phone with Android Developer Software void my warranty?"
Advisor: "I don't think so, but let me talk to a technical support representative and confirm this information".
*** waits a few minutes ***
Advisor: "I can confirm for you that rooting your device will not void your warranty, so long as you can undo the process".
So, straight from the horse's mouth.
SUMMMARY: Google UK say that you can root your Pixel phone, as long as the process is reversible/it can be unrooted again.
Click to expand...
Click to collapse
I am getting ready to warranty a google pixel because the charging port is sloppy. Do I need to unroot it before I send it in?
Edit, According to the google assistant I was just chatting with rooted phones are not an issue heck I even have a very tiny chip in my glass that she was not concerned with once I sent her a picture. She sent me and email with an RMA and info to return the phone and she also sent me info to help lock the bootloader back up. Wow! I was impressed.

!!! IMPORTANT FOR ANYBODY IN THE UK WHO WANTS TO ROOT A GOOGLE PIXEL!!!
Received my Pixel direct from EE, and discovered that the ability to root is blocked on handsets ordered on contract from EE. I have since returned the item. The reason for this is to do with the sim lock. Upon putting the EE sim into the phone, it activates and locks to EE. Google, unfortunately, cannot remove this block due to their exclusive deal with EE (hence why Pixels on other networks are sold via Carphone Warehouse).
So, if you wish to root your Pixel, order one from Carphone Warehouse, as, again, EE Pixels have the "enable OEM unlock" function disabled, and there is no way past this as of Android version 7.1.1.
Sidenote: If you are unfortunate enough to have already purchased a PIxel on contract from EE (handsets bought outright should be rootable), you may still be able to root it with the following method:
DO NOT PUT A SIM CARD INTO THE PHONE.
Turn the phone on.
Skip the setup.
Do not connect to WiFi.
Go to settings and disable ALL automatic updating (of both OS and apps).
Check the Android build in device settings. If you are on Android 7.1, then be happy: you might have avoided the lock. If you are Android 7.1.1 , 7.1.2, or newer, then unfortunately you won't be able to root.
If you are one of the lucky ones on Android 7.1, then proceed to root the phone as you normally would, without a sim card attached. Avoid all automatic updates and keep your boot-loader unlocked and you should be fine.
SUMMARY: Handsets on contract direct from EE are un-rootable if your firmware version is 7.1.1 or higher. Check details on how to potentially root a 7.1 or older EE contract Pixel. Otherwise, order from Carphone Warehouse.

Does anyone know if the warranty transfers if the phone is resold?

To those that recently bought the unlocked BuySpry eBay H83020i_un G5's

Have any of you been able to successfully flash a new rom onto your phones without losing your carrier unlock?
I've been reading around, and so far, it seems like a few people somehow lost their carrier unlocks after downgrading.
I'd like to flash the Fulmics rom, but I don't want to lose my carrier unlock in the process.
If anyone has any input or suggestions for downgrade/root tutorials, it would be much appreciated.
Thanks!

It's easy to flash a stock ROM and turn it back into a fully stock phone where everything works right.
This thread will bring you up to a stock 20I
https://forum.xda-developers.com/tm...ock-h830-20i-rom-flashable-zips-imgs-t3609735
If you want to root it / install TWRP, etc etc...you want 20a. So use this thread
https://forum.xda-developers.com/tm...ock-h830-20a-rom-flashable-zips-imgs-t3511294
You will lose the SIM unlock because the SIM unlock was achieved using that bogus 20i_un ROM (old school way to do that and not preferred because it's temporary)
Everything works fine once you do that. But I don't know if it can be 're-unlocked'. I'm on T Mobile so I don't care. The t mobile unlock app MIGHT still work after 40 days like it's supposed to, but I haven't had it for 40 days so I don't know.

In the same context, can anyone comment on phones being bought from BuySpry on eBay? Have they all been brand new, unmodified ones or will we face any problem down the line like locked bootloaders, sim locks and that sort of thing. I just bought one and its on its way

Just to put it out there I brought this device on JET.com and I have the same April security H83020i_un. The order was fulfilled by Wireless Boss meaning that's who shipped it so watch out for them as well.

chaihg said:
In the same context, can anyone comment on phones being bought from BuySpry on eBay? Have they all been brand new, unmodified ones or will we face any problem down the line like locked bootloaders, sim locks and that sort of thing. I just bought one and its on its way
Click to expand...
Click to collapse
I think they are all like that. I purchased one for my neighbor and one for myself(to use as second device). I flashed it with 20i version and it is the same, but sim unlock went away and phone is locked. I am with T-Mobile and didn't mind it at all.

Just FYI, to all who bought his or her phone from eBay, I just talked to LG today, we have no warranty on our devices. They don't provide warranty to devices that were purchased from eBay.
FML

fabiansc said:
Just FYI, to all who bought his or her phone from eBay, I just talked to LG today, we have no warranty on our devices. They don't provide warranty to devices that were purchased from eBay.
FML
Click to expand...
Click to collapse
I think you can still get warranty you just need to flash the stock rom. You can use the imei number to check the production date. Lg gives 15 months warranty from the production date. I got warranty service a couple months back from a defective g5 i bought from ebay. I just used the imei number and the customer rep checked if it was still under warranty

Can anyone tell me if H830T bought from BuySrpy on eBay will update (to nougat and get patches) on Metro PCS network?

Rohden111 said:
Can anyone tell me if H830T bought from BuySrpy on eBay will update (to nougat and get patches) on Metro PCS network?
Click to expand...
Click to collapse
If you leave it like it is out of the box, no. It will definitely not. It has a custom ROM on there so no OTA update will work.
If you flash an official ROM using the LG UP tool (which is INSANELY EASY) then it will get the updates on the T Mobile network. I suspect it will get updates if you're on the Metro PCS network too as it's really just looking for a web connection, not service network. But I can't 100% confirm that as I haven't tried it.
I personally flashed my BuySpry phone to official ROM 20a and immediately got the notifications to update the phone via OTA to official T Mobile releases.
So once you flash the official ROM it's like you've undone whatever BuySpry did to the phone and it's essentially brand new again.

Skipjacks said:
If you leave it like it is out of the box, no. It will definitely not. It has a custom ROM on there so no OTA update will work.
If you flash an official ROM using the LG UP tool (which is INSANELY EASY) then it will get the updates on the T Mobile network. I suspect it will get updates if you're on the Metro PCS network too as it's really just looking for a web connection, not service network. But I can't 100% confirm that as I haven't tried it.
I personally flashed my BuySpry phone to official ROM 20a and immediately got the notifications to update the phone via OTA to official T Mobile releases.
So once you flash the official ROM it's like you've undone whatever BuySpry did to the phone and it's essentially brand new again.
Click to expand...
Click to collapse
Thank you Skipjacks.
I looked up your link (on how to flash official ROM) from above post and indeed it looks easy.
I guess only question I still have would be if sim-locked T Mobile LG G5 will work on Metro PCS...

Rohden111 said:
Thank you Skipjacks.
I looked up your link (on how to flash official ROM) from above post and indeed it looks easy.
I guess only question I still have would be if sim-locked T Mobile LG G5 will work on Metro PCS...
Click to expand...
Click to collapse
I don't know. But call T Mobile. They'll know about the T Mobile phone on Metro PCS thing.

harrychang said:
I think you can still get warranty you just need to flash the stock rom. You can use the imei number to check the production date. Lg gives 15 months warranty from the production date. I got warranty service a couple months back from a defective g5 i bought from ebay. I just used the imei number and the customer rep checked if it was still under warranty
Click to expand...
Click to collapse
Thanks for your response!
When I try to use their mobile repair service, they want to see the receipt.
Did it work out for you with a receipt form eBay or did you found a way to circumvent it?
I'm not sure they're going to give me service on it, but I just noticed yesterday that my camera rear glass is broken.
I don't know how since I didn't drop the phone or anything.
Regardless, knowing the warranty works is important for me

OK i spoke to LG and they said warranty is available if 1) Its 15 months from date of manufacture for which they check IMEI 2) 1 year from date of purchase for which they need proof with receipt. So when I gave my IMEI they said it is under warranty. Hopefully I wont need it. But if it comes to that, I will attach their repair slips that came in the box and give eBay receipts. Have also mailed the seller to ask for proof of purchase lets see.

fabiansc said:
Thanks for your response!
When I try to use their mobile repair service, they want to see the receipt.
Did it work out for you with a receipt form eBay or did you found a way to circumvent it?
I'm not sure they're going to give me service on it, but I just noticed yesterday that my camera rear glass is broken.
I don't know how since I didn't drop the phone or anything.
Regardless, knowing the warranty works is important for me
Click to expand...
Click to collapse
Use the live chat. You just have to give the csr the imei. They did not ask me for the receipt. If they ask Just say you lost the receipt then they will go off the imei to check the production date. I tried doing it on the website but it wouldnt let me continue without uploading a receipt. I did the live chat and the csr was able to generate an rma and email me a return label

Skipjacks said:
If you leave it like it is out of the box, no. It will definitely not. It has a custom ROM on there so no OTA update will work.
If you flash an official ROM using the LG UP tool (which is INSANELY EASY) then it will get the updates on the T Mobile network. I suspect it will get updates if you're on the Metro PCS network too as it's really just looking for a web connection, not service network. But I can't 100% confirm that as I haven't tried it.
I personally flashed my BuySpry phone to official ROM 20a and immediately got the notifications to update the phone via OTA to official T Mobile releases.
So once you flash the official ROM it's like you've undone whatever BuySpry did to the phone and it's essentially brand new again.
Click to expand...
Click to collapse
Any ideas if we can flash a generic US unlocked firmware onto H830 device? I would like to see if it will unlocked the phone as after flashing T-Mobile's firmware it got sim locked.

fabiansc said:
Just FYI, to all who bought his or her phone from eBay, I just talked to LG today, we have no warranty on our devices. They don't provide warranty to devices that were purchased from eBay.
FML
Click to expand...
Click to collapse
When dealing with LG for warranty work never mention it's an ebay purchase. Without a receipt the LG warranty period is 15 months from the date of manufacture. Also ensure the OEM ROM is loaded.

I just purchased one. I'll get it on August 6th
I'm from El Salvador, so you are telling me that if I try to downgrade my phone to root it, I'll be T-mobile only?
and if I do root it, can it be unlocked again with one of those unlocking boxes?

Uppercut has Trojan:Win32/Dynamer!ac in it. Listed as severe.

I ordered this phone and downgraded to 20a, so I could root it and flash a custom rom.
When doing the downgrade/rooting it locked the carrier lock to T-Mobile USA.
I wiped everything and reinstalled 20i, but it was still locked to T-Mobile USA.
Since I am in Canada this is a huge problem for me.
I ended up disputing it at paypal due to not selling a genuine unlocked device.
I will keep you updated, let me know if you figure out how to unlock the carrier lock.

LittleKing7 said:
I ordered this phone and downgraded to 20a, so I could root it and flash a custom rom.
When doing the downgrade/rooting it locked the carrier lock to T-Mobile USA.
I wiped everything and reinstalled 20i, but it was still locked to T-Mobile USA.
Since I am in Canada this is a huge problem for me.
I ended up disputing it at paypal due to not selling a genuine unlocked device.
I will keep you updated, let me know if you figure out how to unlock the carrier lock.
Click to expand...
Click to collapse
Don't forget to dispute with your credit card company too. They likely have better protections than PayPal.
And don't forget to leave negative feedback for the dishonest seller on ebay