Pixel warranty - Google Pixel Questions & Answers

So it's clear that Pixel phones will have an unlockable bootloader, but will Google honor the warranty of unlocked Pixel phones the same way that they did the nexus phones?
With a Nexus, your warranty would still be honored if the device was unlocked and a manufacturing defect or hardware defect caused the problem. In case you relocked the firmware and reset to factory images, you would regain warranty.
Would unlocking the bootloader permanently void the Pixel's warranty (a la Motorola)? I asked a Google rep and she said you permanently lose warranty, but she also didn't know what a bootloader was and when I asked a further question, she didn't even bother to respond to the mail.
Google India has idiotic reps as far as I've contacted them. Surprising, because they understood everything when I told them about an eMMC failure bricking my Nexus 5 running a custom ROM, and they replaced it for free!

Phonecall with Google Customer Services (UK)
I ordered a new pixel today on EE UK, which is due to arrive tomorrow. I phoned Google Pixel/Nexus customer services today to ask them this very question. I quote:
Me: "Can I ask, will rooting/flashing my Pixel phone with Android Developer Software void my warranty?"
Advisor: "I don't think so, but let me talk to a technical support representative and confirm this information".
*** waits a few minutes ***
Advisor: "I can confirm for you that rooting your device will not void your warranty, so long as you can undo the process".
So, straight from the horse's mouth.
SUMMMARY: Google UK say that you can root your Pixel phone, as long as the process is reversible/it can be unrooted again.

Warranty
Grimbo08 said:
I ordered a new pixel today on EE UK, which is due to arrive tomorrow. I phoned Google Pixel/Nexus customer services today to ask them this very question. I quote:
Me: "Can I ask, will rooting/flashing my Pixel phone with Android Developer Software void my warranty?"
Advisor: "I don't think so, but let me talk to a technical support representative and confirm this information".
*** waits a few minutes ***
Advisor: "I can confirm for you that rooting your device will not void your warranty, so long as you can undo the process".
So, straight from the horse's mouth.
SUMMMARY: Google UK say that you can root your Pixel phone, as long as the process is reversible/it can be unrooted again.
Click to expand...
Click to collapse
I am getting ready to warranty a google pixel because the charging port is sloppy. Do I need to unroot it before I send it in?
Edit, According to the google assistant I was just chatting with rooted phones are not an issue heck I even have a very tiny chip in my glass that she was not concerned with once I sent her a picture. She sent me and email with an RMA and info to return the phone and she also sent me info to help lock the bootloader back up. Wow! I was impressed.

!!! IMPORTANT FOR ANYBODY IN THE UK WHO WANTS TO ROOT A GOOGLE PIXEL!!!
Received my Pixel direct from EE, and discovered that the ability to root is blocked on handsets ordered on contract from EE. I have since returned the item. The reason for this is to do with the sim lock. Upon putting the EE sim into the phone, it activates and locks to EE. Google, unfortunately, cannot remove this block due to their exclusive deal with EE (hence why Pixels on other networks are sold via Carphone Warehouse).
So, if you wish to root your Pixel, order one from Carphone Warehouse, as, again, EE Pixels have the "enable OEM unlock" function disabled, and there is no way past this as of Android version 7.1.1.
Sidenote: If you are unfortunate enough to have already purchased a PIxel on contract from EE (handsets bought outright should be rootable), you may still be able to root it with the following method:
DO NOT PUT A SIM CARD INTO THE PHONE.
Turn the phone on.
Skip the setup.
Do not connect to WiFi.
Go to settings and disable ALL automatic updating (of both OS and apps).
Check the Android build in device settings. If you are on Android 7.1, then be happy: you might have avoided the lock. If you are Android 7.1.1 , 7.1.2, or newer, then unfortunately you won't be able to root.
If you are one of the lucky ones on Android 7.1, then proceed to root the phone as you normally would, without a sim card attached. Avoid all automatic updates and keep your boot-loader unlocked and you should be fine.
SUMMARY: Handsets on contract direct from EE are un-rootable if your firmware version is 7.1.1 or higher. Check details on how to potentially root a 7.1 or older EE contract Pixel. Otherwise, order from Carphone Warehouse.

Does anyone know if the warranty transfers if the phone is resold?

Related

[Q] Nexus 5 and warranty issues with rooting

Hi!
So I already asked this on the offical Nexus forums, but I thought this question might actually fit much better here.
I'm planning on buying Nexus 5 from my mobile network operator EMT wich is a local operator in Estonia. I'm sure I will at some point root the phone and install custom ROM on it so is this going to void warranty? As I read if the phone isn't bought directly from Google they aren't responsible for warranty so I guess then it's going to local LG service center. So does LG have a problem with rooting and custom ROMs?
A while back I bought HTC One X from EMT(local mobile network operator), so of course as I went home first thing I did was root my phone and install a custom ROM. Then I noticed the phone had a defect, the screen wasn't properly attatched to rest of the case, it was loose and it moved if you pushed on it. The defect wasn't apparent right away because the part where it was loose was on the left side so if you held the phone in your right hand or didn't use any force it was hardly noticeable. Anyway I relocked the phone and restored the phone closest to original state as possible, then I took the phone back after few days and they sent it to closest HTC service center wich was in Latvia, there isn't one in Estonia. After two weeks we got a mail that they were not going to repair it because I had installed "illegal software" on the phone that voids warranty. So I read through the warranty agreement, agreement said that it only covers hardware issues and not software. I didn't find anything in the agreement that says rooting the phone wasn't allowed and would void the warranty. So after that I went to costumer protection board and told them my story, after 3 months of bureaucracy and meetings they agreed that I didn't violate warranty agreement and decided that the phone has to be fixed, everyone agreed on it, even EMT my mobile operator, but HTC refused to fix the phone so EMT gave up and paid for the phone repairs.
So does anyone have experiences with Nexus 5 warranty and issues that might rise from rooting the phone and installing custom ROM. I don't mean if I brick the phone myself, but if similar problem arises that I had with my HTC One X that it's is clearly a factory defect.
Thank you!
↓‬
Lethargy said:
You have a Nexus 5. This isn't a Samsung device or anything of the sort.
Keep in mind that warranty only covers MANUFACTURING defects, not wear and tear damage/defects. Attempting to claim warranty for anything other than manufacturing defects would be fraud.
If you bought from the Play Store, Google will still (unofficially, but they'll do it) accept an RMA claim regardless software state, if its a legitimate manufacturing defect.
If you bought it from elsewhere (and its a legitimate manufacturing defect), simply flash stock if you aren't already on it, relock the bootloader and reset the tamper flag (with a root app lol), then tap on unroot in SuperSU. There is nothing else that shows any sign of possible modification.
If the device doesn't boot at all then the software state is irrelevant as it can't be accessed in the first place.
Click to expand...
Click to collapse
vasar said:
Hi!
So I already asked this on the offical Nexus forums, but I thought this question might actually fit much better here.
I'm planning on buying Nexus 5 from my mobile network operator EMT wich is a local operator in Estonia. I'm sure I will at some point root the phone and install custom ROM on it so is this going to void warranty? As I read if the phone isn't bought directly from Google they aren't responsible for warranty so I guess then it's going to local LG service center. So does LG have a problem with rooting and custom ROMs?
A while back I bought HTC One X from EMT(local mobile network operator), so of course as I went home first thing I did was root my phone and install a custom ROM. Then I noticed the phone had a defect, the screen wasn't properly attatched to rest of the case, it was loose and it moved if you pushed on it. The defect wasn't apparent right away because the part where it was loose was on the left side so if you held the phone in your right hand or didn't use any force it was hardly noticeable. Anyway I relocked the phone and restored the phone closest to original state as possible, then I took the phone back after few days and they sent it to closest HTC service center wich was in Latvia, there isn't one in Estonia. After two weeks we got a mail that they were not going to repair it because I had installed "illegal software" on the phone that voids warranty. So I read through the warranty agreement, agreement said that it only covers hardware issues and not software. I didn't find anything in the agreement that says rooting the phone wasn't allowed and would void the warranty. So after that I went to costumer protection board and told them my story, after 3 months of bureaucracy and meetings they agreed that I didn't violate warranty agreement and decided that the phone has to be fixed, everyone agreed on it, even EMT my mobile operator, but HTC refused to fix the phone so EMT gave up and paid for the phone repairs.
So does anyone have experiences with Nexus 5 warranty and issues that might rise from rooting the phone and installing custom ROM. I don't mean if I brick the phone myself, but if similar problem arises that I had with my HTC One X that it's is clearly a factory defect.
Thank you!
Click to expand...
Click to collapse
If you are rooting, you must accept consequences. You must be aware, that rooting is something that is not supposed to be done. That's why manufacturers do lock bootloaders.
Anyway. As you know, you can allways unroot, flash stock and relock bootloader. I don't know what you mean "as close as possible" because I'm not familiar with HTC. I did it with my Nexus 4 here in Slovenia and they did repair it without any question. The same story was also with my XperiaS and all other SE phones which I did a modifications on. But, for example, I use root for deleting stock apps, using Titanium Backup and that's it. I never use modificiated kernels or doing over and underclock CPU.
So, choise is yours.

[Q] Getting Verizon to Unlock my Bootloader

With having my Pixel purchased through Verizon, and being paid off, how can i get them to unlock my bootloader??
Will not happen sorry!
The only thing Verizon will do is unlock a phone from the carrier... Since this is already carrier unlocked even if purchased thru Verizon they won't do anything for you... Only known way to unlock a vzw locked bootloader was when it was first released and I doubt anyone is still trying to figure it out for new updates
I sort of went down this road. First I chatted with Google who said that only Verizon could unlock the phone (phone's bootloader).
I then called Verizon and said that Google said only they could unlock the bootloader. Verizon said that they couldn't do it because it would void the warranty. I said "GREAT! I want to forfeit my warranty. I'll put it in writing." Then Verizon says that the phone has a google warranty as well and that they can't do it because it void's Google's warranty.
Back on the phone with Google. Google says that unlocking the bootloader will not void any warranty. That is actually how they sell their own phones (I knew this already). Google offered to write a support ticket saying they can't unlock the bootloader and to recommend that I contact Verizon to have it unlocked. They explicitly said the warranty would still be covered. I attached part of their reply below. If you think you could use it, I can get the full reply except for my IMEI number and you can try to pursue something from Verizon.
Verizon said they couldn't do it. I stopped pursuing it.
You can try this: https://forum.xda-developers.com/pixel/how-to/read-regret-buying-verizon-edition-t3581406

Verizon Pixel 3a OEM unlock

Hi everyone,
I recently just get my new google pixel 3a from amazon,
but it seems like they send me the Verizon version of it.
The version of the phone is android 10 and I am trying to unlocked OEM under developer options in order to root my device,
but it's likely seems like there is no way that I can unlock the OEM...?
So I was wondering if anyone know the way of unlocking it or maybe there is a way that I can root without Unlocking the OEM.
Thank you!!
Skylar514 said:
Hi everyone,
I recently just get my new google pixel 3a from amazon,
but it seems like they send me the Verizon version of it.
The version of the phone is android 10 and I am trying to unlocked OEM under developer options in order to root my device,
but it's likely seems like there is no way that I can unlock the OEM...?
So I was wondering if anyone know the way of unlocking it or maybe there is a way that I can root without Unlocking the OEM.
Thank you!!
Click to expand...
Click to collapse
Verizon is notorious for locking down their equipment!!! I would recommend seeing if you can return it and get the unlocked variant!
Sent from my GM1917 using Tapatalk
Just a heads up if anyone happens to find this after grabbing the $200 3a from Verizon: they claim they will unlock your phone after 60 days, something on their site I confirmed with a rep. I'll update January 24 if it does or doesn't happen as I plan to root then (for me, a $200 discount was worth a two month delay).
iamxaq said:
Just a heads up if anyone happens to find this after grabbing the $200 3a from Verizon: they claim they will unlock your phone after 60 days, something on their site I confirmed with a rep. I'll update January 24 if it does or doesn't happen as I plan to root then (for me, a $200 discount was worth a two month delay).
Click to expand...
Click to collapse
Just so you are aware, the rep is talking about the SIM card lock. This is different than the bootloader unlock which is required to root your phone.
A SIM card unlock allows you to use the phone with other service providers. Most providers will lock the phone as long as you owe money on the phone. If you bought it outright or have paid the phone off, then the provider will generally SIM unlock the phone. Verizon won't even SIM card unlock the phone until it has been active for 60 days. They say this is to prevent pre-sale theft of their phones, but the policy is certainly more strict than any other provider. However do not misinterpret this to mean that Verizon will SIM unlock all phones after 60 days. If you owe money on the phone, they are not obligated to SIM card unlock it. It is possible sometimes to get the provider to SIM unlock the phone while you still owe money on the phone, but that can be hit and miss.
A bootloader unlock is needed to root the phone. Verizon is the one USA service provider that locks the bootloader of all their devices by policy. Even if a Verizon phone is SIM card unlocked, there is no guarantee that you will be able to bootloader unlock the phone or root it. Generally speaking, you should consider every Verizon phone to be bootloader locked and considering it "winning the lottery" if you are actually able to bootloader unlock it. There are times when Verizon messes up the IMEI numbers and allow phones to be unlocked, but that this just luck if it happens.
I've owned Verizon phones before that were bootloader locked and I will never buy another one. But that is my personal preference. If you have no interest in rooting your phone, then the bootloader isn't that important of an issue. But if you do want to root the phone (and it sound like you do), I would recommend that you see about returning the phone during the return period and purchasing the "Unlocked" version (the "NON-Verizon version).
Sic is correct. Verizon will only SIM unlock the phones. That was the main reason I left them back when I had to use rumrunner on my M7. Once it died and I had to get another phone, I left Verizon and never looked back. When they asked why I was leaving, I told them I might return if they ever let us unlock our bootloaders. The employee knew there was no saving me at that point.
If you want to have an unlocked bootloader, the best bet would be to have a non-carrier branded phone.

T-Mobile Variant : Google Pixel 4XL (VERIZON Bootloader Unlock Process WONT WORK)

I purchased a T-Mobile Pixel 4 XL from T-Mobile due to the fact that they were price matching the device with a competitor's offer that contacted me, for the device to be $0 down and $28 monthly. Now because of the situation, i have been speaking to the "Retention" Department, which i found out today, that the department no longer exists.
I ordered the device already having experience with the OG Pixel XL Verizon Variant, which as most Pixel Users know, that if you boot the device for the 1st time with a different carriers SIM Card, the device Registers as a Google Edition Bootloader Unlockable device forever, AS LONG AS YOU BOOT FOR THE 1st TIME WITH A DIFFERENT SIM AND ENTER DEVELOPER OPTIONS TO ALLOW OEM UNLOCKING.
The Pixel 4 XL from T-Mobile and from Verizon ARE 2 TOTALLY DIFFERENT DEVICES... The above process does not and WILL NOT WORK on T-MOBILE Variants.. The WHACKED thing is, Verizon's Variant is Carrier Unlocked from the gate and is supposed to NOT be Bootloader Unlockable. T-Mobile on the other hand, owned by Deutch Telecom and a world carrier, sells the Pixel 4 XL Carrier LOCKEDand Bootloader LOCKED. WTF?
So, i have 18 days to send the device back if :
1) I cant crack it and Unlock Bootloader
2) I have John Legere's Assistant's email and i have emailed her to see if she can do anything. If i must send the device back to TMO to purchase the device directly from Google, and they want to keep me, They can credit my accout the different between the cost of the device from Google and what i would have paid forr the TMO variant.
3) I have been on the phone with Google the last 2 days awaiting a Level 2 Tech Support Supervisor to call me back. When i first got my OG Pixel XL, it was from a buddy, Verizon Sales Rep and i didnt know the Bootloader wasnt unlockable if not done immediatly. Contacted Google and they did a warrenty placement and even upgraded me to a BRAND NEW 128GB Pixel XL!
I have read that the Verizon Pixel 4 XL SIM MOD to unlock the bootloader IS STILL WORKING on the 4XL.
The reason I feel as though T-Mobile should help me is because there are NO Bootloader Unlock Policies in writing, which i asked for on several occassions and all i received back was their Carrier Unlock Policies. 99% of the employees at T-Mobile or any other carrier for that matter DO NOT know what a Bootloader is and i school them and tell them to pay me via credit to my bill. Because a Bootloader Policy does not Officially exist, there is my argument if i take legal action. Time will tell.....
I will Update the Post with any Updates I receive...
Update 11/25/19
I went to Twitter to rant and rave about my situation which is in the hands of (2) Major Companies, T-Mobile and Google Escalations Level 2 Tech Support. Saturday I was emailied by John Legeres's Assistant from T-Mobile asking me the best time to contact me by phone to rectify the situation. I sent a long email to her explaining everything from the sale the discounts I got on the device, which was over $300 for the down payment and $28 a month for the device. I gave T-Mobile the option 2 bill credit me the difference between getting the device through Google T-mobile. And I will gladly return the unit and get one direction Google that was one of the options I gave them. Because I was given two options 1 return the device within 20 days 2 pay the device off. In the T-Mobile help reps and no idea what they're talkin about saying that after the device is unlocked I will be contacted by the carrier with an unlock code for the bootloader Google phones do not require an unlock code for the bootloader so where they're making this information up or where she's getting this text book information during her "lunch break". Know me personally I just started using Twitter and I use it more for like news and stuff but I never tweet and at T-Mobile help is a Twitter account and I was on there for 5 hours Straight in front of my laptop going back and forth and sometimes waiting 20-30 minutes for a reply I understand their multitasking and dealing with multiple customers but 5 hours but I will say they usually get stuff done that care cannot.
So as of now I reefer reply or a phone call from T-Mobile's John Legeres assistant end I'm supposedly waiting for an email from a level two Tech support rep Google escalations. And I made both parties understand that this is a time-sensitive matter then I will not be stuck with the paperweight.
Also please keep in mind I always purchase unlocked devices since I've been with T-Mobile all I purchased was unlocked devicesn whether OnePlus directly from OnePlus we're international versions from Amazon unless I end up with the carrier version that I can crack I don't do it but something will be done here. I also suggested to the T-Mobile assistant I am emailing that a memo go out to everyone regarding bootloader unlocking what it is what is used for who requested it and so on and so forth. This was the deal I just couldn't pass up matching in Xfinity deal that was provided to me over the phone to consolidate my utility bills and I just heard pixel for nothing down in $28 a month then you got the bright idea to contact T-Mobile to see if they would match it and it took them a week to say yes and speak to different people but they said yes and here we are
Putting aside the merits of your argument in regards to what's right or wrong, which I agree with you btw.
I'm going to predict your stuck with a locked phone if you keep it. Neither the Pixel 2 or 3 ever got unlocked on the carrier versions. Google don't get involved as they offer it up unlocked at a premium. I can't imagine any scenario where a carrier gives a Rats ass about providing help on that front. It is a lose - lose situation for them. It opens up security concerns for their corporate partners and customers and creates a whole new warranty headache with people boning up their phones.
Could you link me to where you see the Verizon 4XL bootloader is still unlockable? Last I heard it was locked and the people who had unlocked it had potentially gotten lucky.
ThisPlaceIsaJoke said:
I purchased a T-Mobile Pixel 4 XL from T-Mobile due to the fact that they were price matching the device with a competitor's offer that contacted me, for the device to be $0 down and $28 monthly. Now because of the situation, i have been speaking to the "Retention" Department, which i found out today, that the department no longer exists.
I ordered the device already having experience with the OG Pixel XL Verizon Variant, which as most Pixel Users know, that if you boot the device for the 1st time with a different carriers SIM Card, the device Registers as a Google Edition Bootloader Unlockable device forever, AS LONG AS YOU BOOT FOR THE 1st TIME WITH A DIFFERENT SIM AND ENTER DEVELOPER OPTIONS TO ALLOW OEM UNLOCKING.
The Pixel 4 XL from T-Mobile and from Verizon ARE 2 TOTALLY DIFFERENT DEVICES... The above process does not and WILL NOT WORK on T-MOBILE Variants.. The WHACKED thing is, Verizon's Variant is Carrier Unlocked from the gate and is supposed to NOT be Bootloader Unlockable. T-Mobile on the other hand, owned by Deutch Telecom and a world carrier, sells the Pixel 4 XL Carrier LOCKEDand Bootloader LOCKED. WTF?
So, i have 18 days to send the device back if :
1) I cant crack it and Unlock Bootloader
2) I have John Legere's Assistant's email and i have emailed her to see if she can do anything. If i must send the device back to TMO to purchase the device directly from Google, and they want to keep me, They can credit my accout the different between the cost of the device from Google and what i would have paid forr the TMO variant.
3) I have been on the phone with Google the last 2 days awaiting a Level 2 Tech Support Supervisor to call me back. When i first got my OG Pixel XL, it was from a buddy, Verizon Sales Rep and i didnt know the Bootloader wasnt unlockable if not done immediatly. Contacted Google and they did a warrenty placement and even upgraded me to a BRAND NEW 128GB Pixel XL!
I have read that the Verizon Pixel 4 XL SIM MOD to unlock the bootloader IS STILL WORKING on the 4XL.
The reason I feel as though T-Mobile should help me is because there are NO Bootloader Unlock Policies in writing, which i asked for on several occassions and all i received back was their Carrier Unlock Policies. 99% of the employees at T-Mobile or any other carrier for that matter DO NOT know what a Bootloader is and i school them and tell them to pay me via credit to my bill. Because a Bootloader Policy does not Officially exist, there is my argument if i take legal action. Time will tell.....
I will Update the Post with any Updates I receive...
Click to expand...
Click to collapse
I have t mobile and I bought my pixel 4xl from t mobile you have to pay the full price from t mobile in order to unlock bootloader my t mobile device is unlock. But you have to wait 40 days in order to get your phone unlock when purchase in full prices. Once you get the pixel 4xl unlock the bootloader will also be unlock. For me it took me 30 days to make it happen.
Why are you talking to Google? Hit up T-Mobile on Twitter or Facebook and they'll sim unlock it if you ask nicely.
Worked for me.
LLStarks said:
Why are you talking to Google? Hit up T-Mobile on Twitter or Facebook and they'll sim unlock it if you ask nicely.
Worked for me.
Click to expand...
Click to collapse
Hey has to pay for his devices full price in order to unlock bootloader
No he doesn't. I didn't.
Customers in good standing can get an override.
If you're in good standing and tell them you're traveling internationally (especially to a country that isn't on their plus list), they'll usually do it from my experience.
brandon5491 said:
If you're in good standing and tell them you're traveling internationally (especially to a country that isn't on their plus list), they'll usually do it from my experience.
Click to expand...
Click to collapse
I'm pretty stuff that is carrier unlock, not bootloader unlock.
CyberpodS2 said:
I'm pretty stuff that is carrier unlock, not bootloader unlock.
Click to expand...
Click to collapse
That's right. I've read that carrier unlock is necessary for bootloader unlock no?
brandon5491 said:
That's right. I've read that carrier unlock is necessary for bootloader unlock no?
Click to expand...
Click to collapse
I didn't know they had any influence on each other, but maybe I'm mistaken?
They don't. The carriers had Google use SIM unlock status as a check for being able to toggle OEM unlocking in dev options.
If you don't like your chances with T-Mobile support, FCC complaints have also apparently been effective at getting an unlock.
LLStarks said:
They don't. The carriers had Google use SIM unlock status as a check for being able to toggle OEM unlocking in dev options.
If you don't like your chances with T-Mobile support, FCC complaints have also apparently been effective at getting an unlock.
Click to expand...
Click to collapse
Your posts contradicts itself.
Sent from my Pixel 4 XL using Tapatalk
There's no contradiction.
My experience matches the experience of others, especially those with OnePlus phones and the Pixel 3A. Chatting with reps worked. May take more than one attempt. You can honest with them about what you want to do with your phone or claim a need to use overseas for a period longer than a temp unlock may allow for. Either way, make it clear that you're a loyal T-Mobile customer.
For other people, depending on your account type, credit class, and overall standing with T-Mobile, this may not work. Calling T-Mobile does not seem to work, ever. Calling Google does nothing.
An FCC complaint is a last resort nuclear option and worked for at least one poster here. Probably not worth it.
Paying off your phone and waiting 40 days is the proper way, but it's also for suckers. You probably also limit yourself to 2 unlocks per year this way. Kinda defeats the purpose of JOD and getting ready for rapid improvements to 5G phones.
aznsensazn29 said:
Could you link me to where you see the Verizon 4XL bootloader is still unlockable? Last I heard it was locked and the people who had unlocked it had po notentially gotten lucky.
Click to expand...
Click to collapse
I can't remember where I seen it but there's a certain process that has to be done it has to be a brand-new out of the unit box never booted. You have to take the Verizon sim out replace it with another carrier Sim. Who did the voice the first time with the other carrier shim when it registers to the network it registers is a Google edition device instead of a Verizon Variant. This method has worked on all pixel models carried by Verizon. This method does not work on T-Mobile because another Sim cannot be registered on the network because it's carrier-locked. Do you have any other questions feel free to p.m. me. If you already booted your phone l o e m unlock in developer options is greyed out you can never bootloader unlock your device Google however will replace the device under warranty with another Verizon unit which most likely would be a new unit they tell you they prepare the units but they do not the unit is too new to have repaired units yet so anything within the first few months of release is going to be a brand new replacement.
williejack619 said:
I have t mobile and I bought my pixel 4xl from t mobile you have to pay the full price from t mobile in order to unlock bootloader my t mobile device is unlock. But you have to wait 40 days in order to get your phone unlock when purchase in full prices. Once you get the pixel 4xl unlock the bootloader will also be unlock. For me it took me 30 days to make it happen.
Click to expand...
Click to collapse
I have no patience for stupid T-Mobile reps I have no patience for stupid people I'm past that and I was sold a device that I was told was told was bootloader unlockable. Clearly explaining the difference between carrier unlock and bootloader unlock. I'm still a little lost on the fact of why VZW Variant is carrier-unlocked with all the other device is being carrier-locked and it's a domestic company yet T-Mobile is global the device is carrier-locked and it just cost them x amount of dollars for a different version of software for that reason. It's all this is another version of firmware for the pixel 4.
T-Mobile isn't even aware that 95% of the Motorola's are bootloader unlockable even the Moto Z3 what exactly are they trying to protect when other devices they carry are boot literal lockable but still carrier-locked.
CyberpodS2 said:
Putting aside the merits of your argument in regards to what's right or wrong, which I agree with you btw.
I'm going to predict your stuck with a locked phone if you keep it. Neither the Pixel 2 or 3 ever got unlocked on the carrier versions. Google don't get involved as they offer it up unlocked at a premium. I can't imagine any scenario where a carrier gives a Rats ass about providing help on that front. It is a lose - lose situation for them. It opens up security concerns for their corporate partners and customers and creates a whole new warranty headache with people boning up their phones.
Click to expand...
Click to collapse
Well like I previously said this is a time-sensitive matter to both parties Google escalations and the T-Mobile assistant. And again I will not get stuck with a paperweight whether they like it or not they may be unlocking this phone early. Google support level 1 already said they would replace the device under warranty but it would have to be with another T-Mobile variant which would not do me any good especially with the VZW SIM card swap not working on this model.
CyberpodS2 said:
I didn't know they had any influence on each other, but maybe I'm mistaken?
Click to expand...
Click to collapse
Absolutely not it all depends on how its setup if it's set up via firmware or it is a separate component listening device but for example the Moto Z3 is carrier-locked but it is bootloader unlockable through Motorola I know for a fact a bootloader unlock free of them which all bricked when they upgraded from Oreo 2 Pie aka Treble.
ThisPlaceIsaJoke said:
Dude disappoint so be stupid like T-Mobile reps I have no patience for stupid people I'm past that and I was sold a device that I was told was told was bootloader unlockable. Clearly explaining the difference between carrier unlock and bootloader unlock. I'm still a little lost on the fact of why VZW Variant is carrier-unlocked with all the other device is being carrier-locked and it's a domestic company yet T-Mobile is global the device is carrier-locked and it just cost them x amount of dollars for a different version of software for that reason. It's all this is another version of firmware for the pixel 4.
T-Mobile isn't even aware that 95% of the Motorola's are bootloader unlockable even the Moto Z3 what exactly are they trying to protect when other devices they carry are boot literal lockable but still carrier-locked.
Click to expand...
Click to collapse
Can someone translate this to English?
LLStarks said:
Why are you talking to Google? Hit up T-Mobile on Twitter or Facebook and they'll sim unlock it if you ask nicely.
Worked for me.
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It will what I did before work for me I hit up Google I had a Verizon variant with the OG Pixel XL they replaced it with a Google edition upgraded model to 128 gig brand new. I only have 20 days so I'm going to hit up anybody that I can that is willing to help. Google is the manufacturer T-Mobile is the carrier both parties are involved

Question Purchased a Verizon variant through Google Store, paid in full... Fully unlocked in 60 days, or is this a trick?

I haven't purchased a new phone since before 802.11ax came out. It's been... a long time, to say the least.
I'm reading mixed signals. Can I unlock, root, and do whatever anyone else can do with this hardware - or will they strangle my balls still?
I'm on Verizon too, but purchased the unlocked version. The Verizon bootloaders have driven me nuts in the past...
Fully unlocked amas in carrier unlocked. Only way you can unlock the bootloader of a pixel 7 device in the USA is if you bought an u locked variant directly from Google. You can't unlock any Android device bought from Verizon.
Usually it means you can't unlock the bootloader but that's only after the first firmware update.
So if you don't update it and wait then it should work. That's how it went with the vzw variant of the pixel XL anyways... I bought 2 of them because like a dupe I let it update without even thinking.
Then I got another and before anything I unlocked the bootloader, installed twrp, got root and then put my sim card in and I manually installed Google's updates and everything was fine.
Dunno if that changed or not...but it will ship with the ability to unlock it, or should because it's flashed with the stock Google firmware
The above post only applies to the original Pixel 1.
When Verizon says "unlocked" they mean carrier unlocked.
You can only get a bootloader unlocked if you buy direct from Google and buy the Google version of the phone, not the Verizon one they list.
What @jdoe6783 and @TonikJDK said. When all United States carriers volunteer information about "unlocking", they only mean carrier unlocking - i.e. you can then use your Verizon Pixel 7 Pro on a different carrier.
As I say in Post 2 in my thread:
roirraW edor ehT said:
Verizon variants:
Will never be able to have their bootloader unlocked. It's like winning the lottery, and just as rare and relatively random. There is nothing that anyone on XDA can do to help you unlock your Verizon variant.
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Curious why you would even buy the carrier variant from the google store? I mean if you are paying in full, just buy the unlocked version.
Ok. Thank you, all. Once the device is carrier unlocked, will I be able to remove the Verizon bloatware? That's my biggest concern now. I can live with a locked bootloader as long as the provided OS allows me to control what software is and is not running.
I bought the carrier variant for a few reasons:
I've already settled on Verizon as my carrier for the long haul. I bounced around between MVNOs, Google Fi, and T-mobile before landing on Verizon ~18mo ago. It has been a better experience for a little less money after taking advantage of so many promotions - several of which hinge on my home ISP being Verizon as well.
The trade-in value is pretty solid. I don't value it at $700 like they say as it's really just $19/mo off my bill for 3 years. It's not clear to me what happens if I upgrade my device or decide to cancel service in that time... they just stop providing the discount?
I never felt the need to root my last phone. I did it for a while, and many of my necessary apps detected this and stopped working. I've gathered that this is something the community has addressed now, but it still speaks to the time/benefit of going through the process to root and try out different things that rooting enables. I have less time to research and try out various options than I once did. My suspicion is that I'll be happy enough with the factory OS. The only things that would change this would be if I cannot remove Verizon bloatware. I'm not forefiting that kind of control of my $1k phone for a $20/mo reimbursement.
mmWave sounds cool, but I'm not convinced it'll have a meaningful impact on my usage. Perhaps when I'm in a large city and there's congestion on the other bands... This is a very minor point.
shiftr182 said:
Curious why you would even buy the carrier variant from the google store? I mean if you are paying in full, just buy the unlocked version.
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agreed...
you can always buy the Google unlocked variant and just activate it on your carrier (in this case, Verizon as OP's carrier), instead of purchasing the specific carrier variant.
At the very least I plan on purchasing the unlocked variant and activating it on Verizon....
If anything, @SethW, if it is truly important to you to do all the additional "fun" stuff like root, tether, custom ROMs, and all the other stuff (like it is to many/most of us on this forum)...you should still be in the return period. You might want to try the route of returning it and purchasing the Google unlocked variant to be certain you can unlock the bootloader -- and therefore root and other things.
EDIT
@SethW's reply just popped up while I was replying and just got in right before my post, so I wanted to address it...
SethW said:
Ok. Thank you, all. Once the device is carrier unlocked, will I be able to remove the Verizon bloatware? That's my biggest concern now. I can live with a locked bootloader as long as the provided OS allows me to control what software is and is not running.
I bought the carrier variant for a few reasons:
I've already settled on Verizon as my carrier for the long haul. I bounced around between MVNOs, Google Fi, and T-mobile before landing on Verizon ~18mo ago. It has been a better experience for a little less money after taking advantage of so many promotions - several of which hinge on my home ISP being Verizon as well.
....My suspicion is that I'll be happy enough with the factory OS. The only things that would change this would be if I cannot remove Verizon bloatware. I'm not forefiting that kind of control of my $1k phone for a $20/mo reimbursement.
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It's okay to be on Verizon. I've been with them for decades and okay with them. It's good that you tried out a bunch and have your reasons to use them. By all means, you can/should use the P7P with them.
But to address your other concerns about the Verizon bloatware -- I'm fairly certain if you purchased the carrier specific Verizon variant, it will have its bloatware and you will not be able to remove it. There might be tricks to hide & help ignore it, but [usually] you aren't going to be able to remove it (at least without root, which you will not be able to do since Verizon bootlocks their devices; also, if it were rootable, you would have an unlocked variant and would not have bloatware in the first place ) [fun fact: in the earliest days of Android smartphones, the whole reason to root one's phone was to get rid of said bloatware; now, one has to purchase directly from Google and get their variant to even get a chance to root outside of carrier control]. Now I've never purchased a carrier variant from Google nor have I met anyone who has, so it might be different since you purchased it from Google store and not Verizon store, but I can't imagine Verizon wouldn't hold Google to their restrictions even if it's from Google's store -- I mean, what's the difference/purpose selling a carrier variant without any of said carrier's restrictions when Google could just sell Google's unlocked variant and just load it on the carrier's network?
TL;DR If it's a carrier (Verizon) variant, it most likely will have the carrier's bloatware; and you cannot remove it; even if the OS is as customizable as Android.
I'm definitely thinking about a return already. The agreements states 'unlocked after 60 days' which I read as fully unlocked, rather than some partial unlocking they've come up with. It really hinges on whether or not I can fully control the OS of the phone after it's 'carrier' unlocked.
EDIT - in response to @simplepinoi177 's edit
Well then. Returning it for sure. Didn't even think to mention ad-blocking apps and such but I rely on those. Makes my stomach turn when I see someone using a device without robust ad-blocking. Without root, that's probably on the chopping block too.
SethW said:
I'm definitely thinking about a return already. The agreements states 'unlocked after 60 days' which I read as fully unlocked, rather than some partial unlocking they've come up with. It really hinges on whether or not I can fully control the OS of the phone after it's 'carrier' unlocked.
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Keep in mind, it's not just Verizon. All U.S. carriers, when they say unlocked, they only mean carrier unlocked. It's not just something Verizon came up with. As far as they're concerned, it will be fully unlocked.
SethW said:
EDIT - in response to @simplepinoi177 's edit
Well then. Returning it for sure. Didn't even think to mention ad-blocking apps and such but I rely on those. Makes my stomach turn when I see someone using a device without robust ad-blocking. Without root, that's probably on the chopping block too.
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Good luck with your return and re-purchase!
simplepinoi177 said:
you can always buy the Google unlocked variant and just activate it on your carrier (in this case, Verizon as OP's carrier), instead of purchasing the specific carrier variant.
At the very least I plan on purchasing the unlocked variant and activating it on Verizon....
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The unlocked phone from Amazon is the same as the unlocked one from Google, isn't it?
Wi1son said:
The unlocked phone from Amazon is the same as the unlocked one from Google, isn't it?
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Yep
Wi1son said:
The unlocked phone from Amazon is the same as the unlocked one from Google, isn't it?
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EtherealRemnant said:
Yep
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Also, if you check the Amazon description, under "Wireless Carrier", it states "Unlocked", so it's a safe bet that it's actually unlocked like the Google variant and not the way carrier's state "unlocked" like it's not "contractually bound" or "locked" to the carrier....
If you have the Verizon model, you can disable some of the VZW bloatware with ADB, but not all of it. If you disable some of the VZW specific packages, it won't boot and you will have to go through recovery. I was really annoyed when I found out that I couldn't unlock the bootloader on the VZW model of my Pixel 3XL. On my previous phone I had relied on particular mods to make my life easier (I'm unilaterally deaf).
I would certainly return it for the unlocked Google version while the window is open, just in case you ever need to unlock the bootloader.
Refused delivery and requested FedEx return it to sender - as instructed by Google Support. In spite of this, FedEx tried to delivery every day for the past week. They're finally sending it back to Google. I suspect they'll refund it soon. I'm really annoyed that I'm apparently going to miss out on the $200 google store promotion. I was looking forward to trying out the pro earbuds for free.

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