Hi,
First time I see that: my phone is dead applying official security update of August 2021.
My phone had still original rom with official updates.
Following the update, my phone never restarted. The screen is black, I tried all possible physical key combinations, it stays black.
I tried to charge it, it doesn't change anything and the screen no longer shows a charge indicator.
Be careful with this update if you have a G970U1.
Ouch. Sounds like a hardware failure.
Try powering on hooked to the charger if you haven't already.
Yes I tried, same thing Thank you
Looks like a hardware failure I agree but that seems related to the update, I can't believe the coincidence
Related
Hello,
My phone was running a stock ROM, it was not rooted.
On Tuesday morning i received notification on my phone that I had an update for 4.2.2. I applied the update and it appeared that everything went fine. Unfortunately, the phone immediately began re-booting every two to three minutes.
I have re-set the phone to factory defaults - no change.
I have used different batteries - no change.
I have put the phone into safe mode - no change.
If I put the phone in download mode - it does not re-boot.
I have tried to revert back to an older ROM but ODIN errors out.
Does AT&T have the ability to re-push the update OTA or even roll back to an older version?
Of course my contract is 5 months away from being fulfilled so I believe that I would be forced to pay full price for a new phone should I not be able to resolve this.
Any suggestions?
Thanks.
ShrinkWrap561 said:
Hello,
My phone was running a stock ROM, it was not rooted.
On Tuesday morning i received notification on my phone that I had an update for 4.2.2. I applied the update and it appeared that everything went fine. Unfortunately, the phone immediately began re-booting every two to three minutes.
I have re-set the phone to factory defaults - no change.
I have used different batteries - no change.
I have put the phone into safe mode - no change.
If I put the phone in download mode - it does not re-boot.
I have tried to revert back to an older ROM but ODIN errors out.
Does AT&T have the ability to re-push the update OTA or even roll back to an older version?
Of course my contract is 5 months away from being fulfilled so I believe that I would be forced to pay full price for a new phone should I not be able to resolve this.
Any suggestions?
Thanks.
Click to expand...
Click to collapse
your phone likely is not broken physically, it just needs to be re-flashed. the problem with that is, the flash files dont always get released or leaked right when the ota comes out.
unless someone has a better idea, your best option is probably to keep an eye on your phone specific forum for someone to post the flash file for this new update.
it really doesnt matter if they could push the update again, it would fail on verifying the current install.
if the device was unlocked, it could be rolled back to an older version. i wouldnt hold my breath waiting for them to do that for you.
you could check the forums and see if there is a way to unlock it yourself. some can be unlocked, a lot cant.
bweN diorD said:
your phone likely is not broken physically, it just needs to be re-flashed. the problem with that is, the flash files dont always get released or leaked right when the ota comes out.
unless someone has a better idea, your best option is probably to keep an eye on your phone specific forum for someone to post the flash file for this new update.
it really doesnt matter if they could push the update again, it would fail on verifying the current install.
if the device was unlocked, it could be rolled back to an older version. i wouldnt hold my breath waiting for them to do that for you.
you could check the forums and see if there is a way to unlock it yourself. some can be unlocked, a lot cant.
Click to expand...
Click to collapse
Update...I went to a SAMSUNG experience (or whatever they are called) in a Best Buy and I re-flashed the phone with 4.4.2...no improvement.
I have tried to root the phone with Towel Root and CyanogenMod but neither worked.
In additional attempts to figure this out, My son noticed that if the phone was connected to a computer, it did not re-boot. He though that it was related to it being connected to a power source so he plugged it into a charger, the phone would still re-boot.
So what we have determined is the phone needs to think that it is connected media device. The phone then works as it should.
Any ideas on how to resolve this? If the phone's battery dies and we are not near a useable computer, the phone is then again a paper weight.
ShrinkWrap561 said:
Update...I went to a SAMSUNG experience (or whatever they are called) in a Best Buy and I re-flashed the phone with 4.4.2...no improvement.
I have tried to root the phone with Towel Root and CyanogenMod but neither worked.
In additional attempts to figure this out, My son noticed that if the phone was connected to a computer, it did not re-boot. He though that it was related to it being connected to a power source so he plugged it into a charger, the phone would still re-boot.
So what we have determined is the phone needs to think that it is connected media device. The phone then works as it should.
Any ideas on how to resolve this? If the phone's battery dies and we are not near a useable computer, the phone is then again a paper weight.
Click to expand...
Click to collapse
you have got me on this one. it acts like a classic software issue. now that that has been eliminated.
you performed a factory reset after the flash im assuming?
i don't know what else to tell you, if the software is clean, it has to be hardware damage.
sorry
Device: E6683 / Z5Dual
Region: Hongkong version, installed the update when on business trip in Beijing few days before.
Root: w/o
Apps: nothing, it just act like backup, waiting for way to root w/o unlock BL.
It restarts about twice a day, Whether awake or sleeping.
The notification LED lights for 2-3 seconds in RED color while the screen touches and buttons were no response, then Sony logo showes up in white background, yes it restarted.
It has been like this starts right in the following afternoon after I updated to 32.0.A.6.152 by the notification bar, and everyday to now.
Does anyone have the same experience?
So you got the update over the device itself? Maybe try reflashing the ftf in case something bugged on update.
Ben36 said:
So you got the update over the device itself? Maybe try reflashing the ftf in case something bugged on update.
Click to expand...
Click to collapse
Yes, got push and updated.
I'll try to get reflashed later when I back home, thank you
Just wondering, is it a single event or became a common case already?
Mine freaked out mid phone call and it was almost like the gpu software crashed out. Nothing would fix it apart from flashing back to original firmware then booting up.
Now I've flashed latest firmware again and all has been fine so far, so maybe i had a bad install to
i just got my z5 last yesterday. im running 32.0.A.5.12 and have not received an update yet. but its restarted on me 3 times now. each time seems to be when turning on/off wifi
No update
Good morning,why my sony z5 hee in philippines has no update to nougut,its still 5.1.1,the version of my phone is 32.0.A.6.152 cud some1 help me with,the phone is shuting down in everyday.pls send me the guide at my [email protected] hope i will recieve an update.
I know some people had the same problem with Lollipop but I hadn't any issues. Already updated to latest marshmallow. I dropped my devices a few months ago and the frame took a heavy blow from that. But the screen was working without a problem and had no damage at all. A few days ago I used my phone and took put it on the desk and connected the charger. An hour later I wanted to unlock the S6 and only the lower keys lit up.
Searched a bit and used volume down + power to restart the phone. It worked again and I immediately made a backup (used the Dev options to keep the phone on while charging).
Samsung Store denied to do anything. First they said they might reinstall the whole software by some hardware (as expensive as a two family house ) but the technican said no because they don't know if that reallyhelps or might break the phone :silly:
I tried to reinstall via Samsung switch and odin but the still the screen won't wake up after going to sleep. Sometimes it works a few times but most of the times one time.
Anyone can help me, or is my phone simply broken? :crying:
Have you tried factory reset?
Factory reset via settings menu and recovery. And reinstalled via Samsung switch and odin. Still same problem.
If the screen doesn't turn ON after it turns OFF then it could be bug of some sort . Try downgrading to the build right before the one you updated. There's a few MM builds for the S6. Say you on the latest. Downgrade to the one before that and see
yasteellutch said:
If the screen doesn't turn ON after it turns OFF then it could be bug of some sort . Try downgrading to the build right before the one you updated. There's a few MM builds for the S6. Say you on the latest. Downgrade to the one before that and see
Click to expand...
Click to collapse
Downgraded to previous version and now the display won't turn on at all. Reverted back to newest version, and stays black. Look like now I finally broke it
I used it yesterday for about an hour with the screen always on and it just worked. The screen still recognizes touch input and the pc shows me the phone has started.
Dr.Hfuhruhurr said:
Downgraded to previous version and now the display won't turn on at all. Reverted back to newest version, and stays black. Look like now I finally broke it
I used it yesterday for about an hour with the screen always on and it just worked. The screen still recognizes touch input and the pc shows me the phone has started.
Click to expand...
Click to collapse
Really whoa. OK take your S6 to a technician and ask them to check if the LCD cable is connected properly. That thing can come out easily
Just tried to restart the phone with volume down and power button and it suddenly showed the samsung boot logo. It was kinda dimmed and not the bright white it used to be but when the it finally booted up everything was fine.
Only way is a technican as you said. Sad is Samsung is not going to do that on guaranty because of the damage on the frame
My phone is randomly rebooting while charging. It usually happens about 5 seconds after I plug it in into the car, wall, or external battery. However, it's not constant. Sometimes it happens while the screen is off and other times it happens when the screen is on. If the phone doesn't reboot, it's usually fine for several plus hours of charging. BUT it has randomly rebooted about four or five times after an hour in of constant charging.
I thought this would be a hardware issue, but I have read online in other locations this is could be a software issue. Any suggestions on how to correct this? I would prefer to stay on my version of android for higher performance with my mobile game. This phone was not or is definitely not a beast in the way of hardware.
Phone purchased at the end of 2016. [Warranty has already expired.]
Charging Reboots occurred at the beginning of 2018?
Never replaced the battery
Battery line is horrible right now
EMUI 4.1
FRD-L04C567B162
Android 6.0 STOCK
Update: Two days later with a factory reset phone and surprisingly the reboots have stop completely. I think I have charged the phone about five to six times and a not a single reboot. I never considered this could be a software issue, but I will continue to test the device and see if it occurs again. I will probably purchase a new battery tonight or tomorrow, and see if that changes the outcome. After factory reset, I am still on EMUI 4.1: FRD-L04C567B162 with Android 6.0 STOCK.
lowao said:
My phone is randomly rebooting while charging. It usually happens about 5 seconds after I plug it in into the car, wall, or external battery. However, it's not constant. Sometimes it happens while the screen is off and other times it happens when the screen is on. If the phone doesn't reboot, it's usually fine for several plus hours of charging. BUT it has randomly rebooted about four or five times after an hour in of constant charging.
I thought this would be a hardware issue, but I have read online in other locations this is could be a software issue. Any suggestions on how to correct this? I would prefer to stay on my version of android for higher performance with my mobile game. This phone was not or is definitely not a beast in the way of hardware.
Phone purchased at the end of 2016. [Warranty has already expired.]
Charging Reboots occurred at the beginning of 2018?
Never replaced the battery
Battery line is horrible right now
EMUI 4.1
FRD-L04C567B162
Android 6.0 STOCK
Click to expand...
Click to collapse
You might want to update to emui 5.0.1 buddy. Go to system update in settings and update your phone right away. It will fix the problem. If it still persists, change your battery.
avi737 said:
You might want to update to emui 5.0.1 buddy. Go to system update in settings and update your phone right away. It will fix the problem. If it still persists, change your battery.
Click to expand...
Click to collapse
Can I update emui to 5.1 without updating android? I really want to stay on Marshmallow.
lowao said:
Can I update emui to 5.1 without updating android? I really want to stay on Marshmallow.
Click to expand...
Click to collapse
Unfortunately you can't mate. Honor 8 won't get 5.1. But trust me, 5.0.x is far better and optimised than 4.1. It's even better on the battery.
I was excited to get the latest Android update, everything seemed fine. I have never flashed or rooted my 128GB pixel, so I thought there would be no problems. The update rebooted my phone and I saw my GUI had changed. In the notification bar, it said finishing update. I let it be and next thing I know it shutdown and has since never been able to be started again. There is nothing on the screen and it is not running or making any signs of life. The battery was around 55% when it had finished the update, so I guess I am curious if anyone else is having the same issues.
I have tried holding the power button for well over a minute. I also have tried holding the power button and volume down for well over a minute. I know it charged since I could feel it get a little warmer while on the charger and I let it charge all night, but still nothing has changed. My wife has the exact same phone, so I am holding off until more people update just in case.
Sorry to hear that mate, I updated to Android 10 but from last Q beta and had no issue. You may want to search for bricked pixel in the search box as there are a few threads of a similar nature posted on here that may help you diagnose the issue
You said you have never flashed or rooted your phone, but by any chance did you unlock the bootloader? I may be wrong, and hopefully I am, but from everything I have read, unless your bootloader is unlocked you're out of luck trying to fix it with fastboot commands.