Open the dialer app, and type *#*#7378423#*#* to open the Service Menu, from there go to Service Tests and scroll down until you find Fingerprint test.
Please post the results here with your device model number (J8110, J9110, J8170), device build number (55.x.x.x.x), age of your device and whether or not you have issues with the fingerprint scanner.
Trying to figure out a pattern and it seems like XDA is more active (in comparison) than other forums for Sony devices.
Thanks.
J9110 flashed with J8170.
On 55.0.A.10.26 (pie), used to say "PASS"
On latest 55.1.A.0.748, now says fail. but fingerprint sensor works fine.
I'm guessing it's just a software issue.
iArvee said:
J9110 flashed with J8170.
On 55.0.A.10.26 (pie), used to say "PASS"
On latest 55.1.A.0.748, now says fail. but fingerprint sensor works fine.
I'm guessing it's just a software issue.
Click to expand...
Click to collapse
Yeah I wish I had more time to test on Pie but I upgraded to 10 almost immediately and the fingerprint has been hit or miss from the start, but for the past day it's been quite bad.
Now it won't unlock unless I completely wipe down the sensor and make sure it's 100% clean, after which it unlocks just fine, but after that it won't unlock till I clean it again.
Quite frustrating, but judging from what I've read, it seems like Sony messed up big time with the Android 10 update for the X1, so I can imagine me and many others are eagerly waiting for a new update.
By the way, do you have any issues on a 'converted' device? Anything not working as intended? And do OTA updates work or do you have to flash every new build manually?
MeltdownSpectre said:
Yeah I wish I had more time to test on Pie but I upgraded to 10 almost immediately and the fingerprint has been hit or miss from the start, but for the past day it's been quite bad.
Now it won't unlock unless I completely wipe down the sensor and make sure it's 100% clean, after which it unlocks just fine, but after that it won't unlock till I clean it again.
Quite frustrating, but judging from what I've read, it seems like Sony messed up big time with the Android 10 update for the X1, so I can imagine me and many others are eagerly waiting for a new update.
By the way, do you have any issues on a 'converted' device? Anything not working as intended? And do OTA updates work or do you have to flash every new build manually?
Click to expand...
Click to collapse
It works 90% of the time for me. Especially after I "trained" the fingerprint sensor. Basically open up the fingerprint settings, then constantly tap your finger, moving your finger slightly with each tap to cover your whole thumb.
IMO the update is fine! Well at least for me. I did a software reset after updating.
OTA updates fine Haven't tested out the dual sim, but I'm assuming it won't work. The only time I had to flash a new build was when I updated from Pie to 10, because I usually do a full wipe during a major update.
I'm using J9110 with latest stock EU firmware. The sensor does not work at all. Even weirder, there is no option to test the sensor in service menu and I cannot find fingerprint scanner in device options. Out of the box the sensor worked great, but gradually started failing after 1 year of use.
Update: I took some screenshots and compared them to other Sony device with working FPS - there is clearly something fishy going on.
The third screenshot is what happens when I launch Fingerprint Manager with Activity Launcher app and try to register a new fingerprint.
@kot5nik exact same issue, mine is entirely missing. Worked at first, gradually started breaking and was intermittent in functionality, then just gone.
b1nly said:
@kot5nik exact same issue, mine is entirely missing. Worked at first, gradually started breaking and was intermittent in functionality, then just gone.
Click to expand...
Click to collapse
Same thing as mine, it is completely dead and no longer works.
Already try repair with sony companion but nothing work
@kot5nik exact same issue
J9110
build 55.1.A.9.127
Worked perfect for 11 months then all the FPS manager simply disappeared suddenly 2 days ago...
Can't test it in Service menu as it's no longer there
LoneWolfL4rs said:
@kot5nik exact same issue
J9110
build 55.1.A.9.127
Worked perfect for 11 months then all the FPS manager simply disappeared suddenly 2 days ago...
Can't test it in Service menu as it's no longer there
Click to expand...
Click to collapse
You update to 11? Otherwise I think you backup and flash with 12.28 to get it back.
problem is same, fingerprint menu is gone.
J9110
build 55.1.A.12.28
anyone solved this problem? please share ..
Since new firmware 55.2.A.4.47, fingerprint works for 1hour, then just start detecting ton of wrong prints even without finger on the sensor, and shut down completely until the phone is restarted. FingerprintTest showing "NOT OK" at this time. FingerprintTest showing OK after a restart.
I'm so sad I'm not able to get Flashtool working to go back to previous firmware. The fingerprint was working really great for the last 10 months (first months were really hit or miss tho).
if u are on Android 11 now u can't downgrade to Android 10 anymore...u can but it's not working well anymore.!
i tried many times going back to Android 9 after updated to Android 10.
after flashing older Android 9 fw Gyroscope sensor isn't working anymore on lower version of Android
I succeed to revert back to Android 10, but it didn't solve the issue with the fingerprint. If you got some issue with another sensor, I will guess that the "drivers" for the sensor can be changed by an update but are not rolled back correctly, thus the creating issue or not solving mine since the faulty "driver" for the FP reader stay the same.
After a day of not even having the fingerprint management in the security options, Support asked me to do a forced reboot (volume up + power) to see if it solves momentarily the reader, there is a well known issue and they are working on a fix. It did solve the issue momentarily so I guess my FP reader is not completely dead (it was my conclusion seing it was still an issue once reverted to Android10) and I just have to wait for a fix.
thehumble1 said:
You update to 11? Otherwise I think you backup and flash with 12.28 to get it back.
Click to expand...
Click to collapse
Sorry for really late answer. Yes I updated to 11 right after it came out.
To prove the theory of update bricking it I bought a replacement sensor from AliExpress (when it arrived, it was clearly a new one, in OEM packaging) and it didn't work either.
In the process of replacement I accidentally broke the screen (because was really hard to replace, at least with my experience, way harder than battery, motherboard, etc.). So I really don't recommend trying this to anyone.
Now there is no point to downgrading, heh.
And no, on 11 firmware shutting the phone down completely or force reboot does not help. I tried everything I could before going for replacement, including full data wipe and disconnecting the battery with inside connector for some time.
Been having the same issue but I can get the fingerprint sensor to work sometimes after booting into safe mode and then booting normally, read that from another post somewhere but can't seem to find it. Mine also keeps disconnecting from LTE and drops to H+ and has been doing that a lot recently I hope that they will update some of this soon getting pretty frustrated with it, any of you been seeing that in addition to the fingerprint issue?
My fingeprint sensor on XPERIA 1 is there in menu but it is not working at all. Can't recognize my finger at all. Resset didn't help as well as restart to safe mode. I gess it is dead. Or is there something else wrong?
The fingerprint on my Xperia 1 is notice with "Could not read fingerprint", because "Fingerprint enrollment time limit reached" (like image attached)
vantrung1_2 said:
The fingerprint on my Xperia 1 is notice with "Could not read fingerprint", because "Fingerprint enrollment time limit reached" (like image attached)
View attachment 5431097
Click to expand...
Click to collapse
Same issue, tomorrow I'll send the phone to a xperia repair center to see if it is a hardware or software problem
Elysiumx said:
Same issue, tomorrow I'll send the phone to a xperia repair center to see if it is a hardware or software problem
Click to expand...
Click to collapse
So, the warranty on mine was over and they asked me 335 euro for "REPLACEMENT FRONT COVER WITH FINGERPRINT READER" (also change the internal fingerprint reader module)
According to them so it is a hardware problem, but at that price certainly not worth it to repair it.
Hell0 world
I have a DOOGEE S96 pro wich have an IR camera. Everything worked until I update the official firmware of the phone (DOOGEE-S96Pro-EEA-Android10.0-20210128).
I made a videoshot : https://oracle.tuxme.net/s/Xng63Ej3kJoJhOj
Someone has the same problem ?
Thanks !
I made An Account And Registered Just To Follow This... I Just Bought The Phone From Amazon 3/9. Working Great. The Next Day 3/10 I Went To T-Mobile And Got A Sim Card Put In It. Worked Great All Day.. When I Got Home I Saw That There Was A Prompt For An Update.. I Clicked On Install LATER. Put The Phone On The Charger And Went To Sleep.. Woke Up In A.M And Seen Update Installed Successfully. Didn't Think Much Of It. It Wasn't Until Earlier This Morning 3/11 I Realized When I Tried To Access Night Vision. The Camera App Would Just Crash.. I Restart Phone. No Luck. Did A Factory Reset.. Also No Luck.. I Did Find That If "I" Try To Use The Wide Angle Lens.. Its Actually Switching To IR Cam But IR lights don't turn on. No Way To Actually Use Wide Angle NOW. Ive Read Forums All Morning And Came To The Conclusion That I am Returning This Phone And Picking Up A OUKITEL WP7 Because It Also Has Night Vision And Bigger Battery ... I Will Recieve It Tomorrow 3/12 And Have Until 4/8 To Return The DOOGEE. If Returning Isnot An Option For You..Im Sure There Will Be A Update To Fix Coming Soon. But IDK. I only Had a working ir cam for a day
I've had mine for a year and no issues? I'm just trying to figure out the best option for OS update.
berzerking said:
Hell0 world
I have a DOOGEE S96 pro wich have an IR camera. Everything worked until I update the official firmware of the phone (DOOGEE-S96Pro-EEA-Android10.0-20210128).
I made a videoshot : https://oracle.tuxme.net/s/Xng63Ej3kJoJhOj
Someone has the same problem ?
Thanks !
Click to expand...
Click to collapse
You could flash an earlier version of the OS, you have to unlock your bootloader and wipe your phone, but your IR camera should work again.
I was having WiFi and mobile hotspot issues after the september update, After checking online in several forums i gave my phone in service center (hyderabad, IN) on 6th Oct and received it back on 28th Oct. As it was a motherboard replacement IMEI numbers got changed and one small issue i saw in my phone was "MyAsus" was not opening from support tab. Other than this it was working fine.
Few things i observed in my 4-5 days of usage after replacement of MB:
- Fingerprint sensor became more responsive, it used to take 1-2 tries but now open on 1st try most of the times.
- RAM management is pretty good now compared to before as it used to restart app after switch betwen apps.
- All the vibrations (incoming call, notifications and game haptic feedback is working fine)
- Both SIM slots and air triggers working fine.
- I also updated to the latest version and everything now seems to work fine.
Also i received a free Upgrade from ASUS. I had 8gb/128gb model but after the replacement i have 12gb/128GB variant enjoying free upgrade.
KhanStan said:
I was having WiFi and mobile hotspot issues after the september update, After checking online in several forums i gave my phone in service center (hyderabad, IN) on 6th Oct and received it back on 28th Oct. As it was a motherboard replacement IMEI numbers got changed and one small issue i saw in my phone was "MyAsus" was not opening from support tab. Other than this it was working fine.
Few things i observed in my 4-5 days of usage after replacement of MB:
- Fingerprint sensor became more responsive, it used to take 1-2 tries but now open on 1st try most of the times.
- RAM management is pretty good now compared to before as it used to restart app after switch betwen apps.
- All the vibrations (incoming call, notifications and game haptic feedback is working fine)
- Both SIM slots and air triggers working fine.
- I also updated to the latest version and everything now seems to work fine.
Also i received a free Upgrade from ASUS. I had 8gb/128gb model but after the replacement i have 12gb/128GB variant enjoying free upgrade.
Click to expand...
Click to collapse
Great !
My phone froze and in 2-3 seconds screen went black and didn't respond later to find that it won't charge. It won't turn on even trying to force restart. It was rooted and bootloader unlocked. Had to give it to asus service center and they told it's a motherboard issue due to some circuit problem and needs to be replaced. Lucky me got my motherboard replaced under warranty for free .
As you mentioned I too have 12GB of RAM now (mine was 8/128 model) and fingerprint reader is way better than before. Also all those you mentioned. MyAsus in settings was not working for me too. But but after fiddling with twrp, scripts and apps which messed up my OS. I need to restore with RAW image and now that too works even after updating to lastest .188 rom
I got my phone back from the repair center not too long ago I was having difficulty charging it and started to get frustrated as a last resort I got a toothbrush looking thing cleaned out the phones USB port along with the charging brick USB port and both ends of the charging cord and it's been decent ever since but every once in awhile it takes me moving the cord a little bit but so far it's been charging hope this helps
My ROG5 drop on the floor letting child holding it... So without warranty, I decided to open and check notice the cable and pin connector is damages so I put another tape press it.. everything works fine after that..
wondering where I could buy the pin connector.. just able to find the flex cable in market.
KhanStan said:
I was having WiFi and mobile hotspot issues after the september update, After checking online in several forums i gave my phone in service center (hyderabad, IN) on 6th Oct and received it back on 28th Oct. As it was a motherboard replacement IMEI numbers got changed and one small issue i saw in my phone was "MyAsus" was not opening from support tab. Other than this it was working fine.
Few things i observed in my 4-5 days of usage after replacement of MB:
- Fingerprint sensor became more responsive, it used to take 1-2 tries but now open on 1st try most of the times.
- RAM management is pretty good now compared to before as it used to restart app after switch betwen apps.
- All the vibrations (incoming call, notifications and game haptic feedback is working fine)
- Both SIM slots and air triggers working fine.
- I also updated to the latest version and everything now seems to work fine.
Also i received a free Upgrade from ASUS. I had 8gb/128gb model but after the replacement i have 12gb/128GB variant enjoying free upgrade.
Click to expand...
Click to collapse
Hey, sorry for asking this. I know its been a long time but my rog 5 are having this problem today and i wanted to send to service center later, just wanted to ask if your internal memory are also wiped clean after motherboard replacement? Is it factory reset? Thank you in advance.
Fyyyyza said:
Hey, sorry for asking this. I know its been a long time but my rog 5 are having this problem today and i wanted to send to service center later, just wanted to ask if your internal memory are also wiped clean after motherboard replacement? Is it factory reset? Thank you in advance.
Click to expand...
Click to collapse
Definitely. You'll lose everything
Data, imei number.
KhanStan said:
Definitely. You'll lose everything
Data, imei number.
Click to expand...
Click to collapse
Okay thanks man for the info.
KhanStan said:
I was having WiFi and mobile hotspot issues after the september update, After checking online in several forums i gave my phone in service center (hyderabad, IN) on 6th Oct and received it back on 28th Oct. As it was a motherboard replacement IMEI numbers got changed and one small issue i saw in my phone was "MyAsus" was not opening from support tab. Other than this it was working fine.
Few things i observed in my 4-5 days of usage after replacement of MB:
- Fingerprint sensor became more responsive, it used to take 1-2 tries but now open on 1st try most of the times.
- RAM management is pretty good now compared to before as it used to restart app after switch betwen apps.
- All the vibrations (incoming call, notifications and game haptic feedback is working fine)
- Both SIM slots and air triggers working fine.
- I also updated to the latest version and everything now seems to work fine.
Also i received a free Upgrade from ASUS. I had 8gb/128gb model but after the replacement i have 12gb/128GB variant enjoying free upgrade.
Click to expand...
Click to collapse
Hey is your ROG 5 still working fine after the motherboard replacement or is it dead?
rog 5 owner said:
Hey is your ROG 5 still working fine after the motherboard replacement or is it dead?
Click to expand...
Click to collapse
It died again after they put ROG 5s motherboard on my ROG5, but they replaced it later with ROG5 motherboard. so after that it is working fine. its been 3-4 months now. no issues so far.
KhanStan said:
It died again after they put ROG 5s motherboard on my ROG5, but they replaced it later with ROG5 motherboard. so after that it is working fine. its been 3-4 months now. no issues so faafter
Click to expand...
Click to collapse
KhanStan said:
It died again after they put ROG 5s motherboard on my ROG5, but they replaced it later with ROG5 motherboard. so after that it is working fine. its been 3-4 months now. no issues so far.
Click to expand...
Click to collapse
After how many days did the rog 5s motherboard worked before it died? And are you sure the new rog 5 motherboard won't die?
Hi All,
My rog 5 was not turning on or charging i gave it to a repair shop as it was out of warranty now the shop guys told me its a motherboard issue and i need to get a replacement motherboard to get it fixed any idea if i can find good motherboard and from where?
tl;dr: I flashed to 11.0.7.1 which rendered the camera/torch unusable, only 9.5.11 should I try flashing back to the latest OxygenOS or rather use some custom ROM?
I was using the OnePlus 7 Pro I got a few months back used for ~200 EUR quite happily, except the front camera wasn't working (it pops up but the software freezes, keeps popping back and forth until I quit the camera app), which was probably somehow damaged by the previous user. We didn't discuss it, as he also didn't say anything about quite noticeable AMOLED Burn-in, cause he used the always-on navigational buttons... Something everyone should check when browsing through used deals.
I guess I was using the latest 11.0.6.1.GM21BA without issue, then the security patch and a few people on Reddit said their battery life improved, so I tried it.
All seemed fine, but the camera app has just thrown an error that the camera is damaged and I should go for repairs, torch in the quick menu said "Camera in use" so I did a backup and factory reset, which I recall I had to do in the previous update as well. But that didn't help. So in the angry rush, I said to hell with Oxygen OS and flashed cDroid, but there was the same issue there.
Finally using this great guide I managed to reflash to OxygenOS 10, but the issue still persisted. But with OxygenOS 9.5.11 finally, the camera works again. I didn't even put the phone online and I wanted to try upgrading to the latest OxygenOS 11 again, but I fear the issue will happen again.
Maybe OS9 somehow made the camera unstuck and unless I install the 'corrupting OxygenOS 10/11' and install rather some custom ROM it might be fine?
I will try later, I wasted too many valuable hours on this crap.
Googling in rage and reading other posts I see a similar camera issue happened across multiple OnePluses from 6 to 8. This really disappoints me and I'm sure I won't be looking for a used OnePlus ever again. Good thing I got a spare older OnePlus 5 for now.
Thanks for your testimony.
I indeed have this issue too. It appeared on June 10th. I tried to factory reset my phone yesterday and nothing changed.
I will also add that my front camera isn't working anymore since April. Can't figure out if this is software or hardware related
I really don't want to downgrade to OOS 9 but until the contrary is proved (by a fix or a comment by OnePlus), I would call it a case of planned obsolescence.
From now on I will keep my distance with this brand. Quite sad to admit because I was fond of their phones, but the management of issues / updates for the more dated ones isn't an example to follow anymore
klediouron said:
Thanks for your testimony.
I indeed have this issue too. It appeared on June 10th. I tried to factory reset my phone yesterday and nothing changed.
I will also add that my front camera isn't working anymore since April. Can't figure out if this is software or hardware related
...
Click to expand...
Click to collapse
Has your front camera stopped working after an update or during normal use?
It would make "sense" for OS 10+ to check if there is an issue with the front camera to disable all cameras altogether. Even if only to rush you into a repair shop...
I requested a repair which is in neighboring Poland, but they didn't wait for confirmation and requested UPS shipping from me right away.
I will check with them if the price would be within 50 EUR (from other posts not sure where in the world it was ~ 30 EUR if I recall correctly), then I'll get it repaired.