Database Info

Official ROM Flashing Guide

Hi everyone, This thread is to consolidate the official firmware download links for easy reference in case anyone needs to reinstall the full firmware.
DAV-703L，V100R001C233B011
http://consumer.huawei.com/cn/support/downloads/detail/index.htm?id=46545
DAV-703L，V100R001C233B017
http://emuirom123.dbankcloud.com/DAV-703L_EMUI3.1_Android5.1_V100R001C233B017.rar?rid=1471
DAV-703L，V100R001C233B018
http://emuirom123.dbankcloud.com/DAV-703L_EMUI3.1_Android5.1_V100R001C233B018.zip?rid=1508
DAV-703L，V100R001C233B021
http://emuirom123.dbankcloud.com/DAV-703L_EMUI3.1_Android5.1_V100R001C233B021.zip?rid=1638
DAV-703L，V100R001C233B023
http://download-c.huawei.com/downloa...67&siteCode=cn
DAV-703L, V100R001C233B028 OTA
http://pan.baidu.com/s/1bnboSl5
Steps to flash official firmware
*Note* You need to be on official recovery before attempting to flash. Failing which your device may brick!
Normal flash method
1. Prepare a SD Card
2. Download and unzip the content from official link
3. Create a folder in root of SD Card named dload and copy the unzipped file inside
4. Put the SD Card into your phone
5. Goto Settings > Update > Menu > Local Update
Forced flash method
1. Prepare a SD Card
2. Download and unzip the content from official link
3. Create a folder in root of SD Card named dload and copy the unzipped file inside
4. Put the SD Card into your phone
5. Switch off your phone
6. Press vol up + vol down + power button at the same time. This will trigger a force update of firmware.
Cheers
Vincent

Nice thread, I`m waiting for a no Chinese official rom.
Any one have notices about?

P8maxdav-703l,android5.1.1_emui3.1_v100r001c233b023
P8maxdav-703l,android5.1.1_emui3.1_v100r001c233b023

Hi. The link to b023 doesn't work. I'm on b021, rooted and removed some of the bloatware. If I update to B023 will I need to root again and remove the bloatware over again? Thanks!

For rooted devices with original bootloader restored, is it necessary to remove supersu binaries or re-lock the bootloader before updating?
Sent from my HUAWEI P8max using XDA Free mobile app

To be safe from brick. Unroot and manually update ota

Thanks William, but what do you mean by "unroot"?
Enviado desde mi HUAWEI P8max mediante Tapatalk

There are many apps that temp keep root for official ota. Just find the right ones.

william1974 said:
There are many apps that temp keep root for official ota. Just find the right ones.
Click to expand...
Click to collapse
Can you write one or two of them that working on android 5.1 and higher?

how did you root
Richie said:
Hi. The link to b023 doesn't work. I'm on b021, rooted and removed some of the bloatware. If I update to B023 will I need to root again and remove the bloatware over again? Thanks!
Click to expand...
Click to collapse
Hi Richie,
Can you please advise your root method. I have been trying for weeks as the phone constantly crashes google play services. I love the phone, bur would love to root it more.
Any help would be so appreciated
[email protected]
Thanks so much
Michael

Richie said:
Hi. The link to b023 doesn't work. I'm on b021, rooted and removed some of the bloatware. If I update to B023 will I need to root again and remove the bloatware over again? Thanks!
Click to expand...
Click to collapse
Yes you need to root again after every update.
william1974 said:
To be safe from brick. Unroot and manually update ota
Click to expand...
Click to collapse
You can't unroot and update OTA. I tried and it doesn't work. Unroot only removes the supersu but it doesn't restore the partition that's why the OTA will fail. The only way is to flash a full firmware then update the OTA from there. Alternatively, you can flash the system.img but this only works for full rom updates.
Sent from my HUAWEI P8max using Tapatalk

DAV-703L, V100R001C233B028 OTA?
I have B026...but i dont see it in the op....is it a mistake the 028 is 026?
Also i have P7 with unlocked bootloader and root....every time i had an ota update i only loose root...i didnt have to lock the bootloader or unroot....just root it again so idont see a reason to unroot the phone..

moviehunter2009 said:
DAV-703L, V100R001C233B028 OTA?
I have B026...but i dont see it in the op....is it a mistake the 028 is 026?
Also i have P7 with unlocked bootloader and root....every time i had an ota update i only loose root...i didnt have to lock the bootloader or unroot....just root it again so idont see a reason to unroot the phone..
Click to expand...
Click to collapse
I flashed it, its still B026 so i think its a type error!

Hirs_E_Fruit said:
I flashed it, its still B026 so i think its a type error!
Click to expand...
Click to collapse
Ok....thats what i thought.

DAV-701L
Leechoonhwee said:
Hi everyone, This thread is to consolidate the official firmware download links for easy reference in case anyone needs to reinstall the full firmware.
DAV-703L，V100R001C233B011
http://consumer.huawei.com/cn/support/downloads/detail/index.htm?id=46545
DAV-703L，V100R001C233B017
http://emuirom123.dbankcloud.com/DAV-703L_EMUI3.1_Android5.1_V100R001C233B017.rar?rid=1471
DAV-703L，V100R001C233B018
http://emuirom123.dbankcloud.com/DAV-703L_EMUI3.1_Android5.1_V100R001C233B018.zip?rid=1508
DAV-703L，V100R001C233B021
http://emuirom123.dbankcloud.com/DAV-703L_EMUI3.1_Android5.1_V100R001C233B021.zip?rid=1638
DAV-703L，V100R001C233B023
http://download-c.huawei.com/downloa...67&siteCode=cn
DAV-703L, V100R001C233B028 OTA
http://pan.baidu.com/s/1bnboSl5
Steps to flash official firmware
*Note* You need to be on official recovery before attempting to flash. Failing which your device may brick!
Normal flash method
1. Prepare a SD Card
2. Download and unzip the content from official link
3. Create a folder in root of SD Card named dload and copy the unzipped file inside
4. Put the SD Card into your phone
5. Goto Settings > Update > Menu > Local Update
Forced flash method
1. Prepare a SD Card
2. Download and unzip the content from official link
3. Create a folder in root of SD Card named dload and copy the unzipped file inside
4. Put the SD Card into your phone
5. Switch off your phone
6. Press vol up + vol down + power button at the same time. This will trigger a force update of firmware.
Cheers
Vincent
Click to expand...
Click to collapse
Thanks A lot , I was looking for this .. I'm also interested to know if there are any DAV-701L Official stock ROMs
Appreciate it if you can help!

Alazmy said:
Thanks A lot , I was looking for this .. I'm also interested to know if there are any DAV-701L Official stock ROMs
Appreciate it if you can help!
Click to expand...
Click to collapse
http://download-c.huawei.com/download/downloadCenter?downloadId=49843&version=118212&siteCode=th

Thanks alot

Please some more details
Leechoonhwee said:
Hi everyone, This thread is to consolidate the official firmware download links for easy reference in case anyone needs to reinstall the full firmware.
*Note* You need to be on official recovery before attempting to flash. Failing which your device may brick!
Normal flash method
1. Prepare a SD Card
2. Download and unzip the content from official link
3. Create a folder in root of SD Card named dload and copy the unzipped file inside
4. Put the SD Card into your phone
5. Goto Settings > Update > Menu > Local Update
Forced flash method
1. Prepare a SD Card
2. Download and unzip the content from official link
3. Create a folder in root of SD Card named dload and copy the unzipped file inside
4. Put the SD Card into your phone
5. Switch off your phone
6. Press vol up + vol down + power button at the same time. This will trigger a force update of firmware.
Cheers
Vincent
Click to expand...
Click to collapse
What exactly do you meen by "You need to be on official recovery before attempting to flash"
what is the "official recovery" a settings item ?
Thanks,
Michael.

You can't flash an official update with TWRP, you need the Stock Huawei recovery!

How do i know ..... ?
Hirs_E_Fruit said:
You can't flash an official update with TWRP, you need the Stock Huawei recovery!
Click to expand...
Click to collapse
Hi,
Thanks for your replay, My P8 Max is on the way, the seller said they have to flash a custom rom to have multilingual and playstore it is supposed to be a 703L i just want to be prepared to upgrade to latest version Rom B029 and understand exactly how to proceed not going by mistake into a "brick" state. Please let me know what to check to make sure i will do the right steps.
Thanks,
Michael

No updates. Ever.

Hi All
Hope you can help (because Huawei can't..)
I've had a Mate 8 for just under a year now and i've never had an update. Not one. A close friend bought one at the same time (different place) and has recently had the EMUI 5 update. I am still on EMUI 4.0 and have not had a security update since feb 2016. The handset was originally purchased in Germany and besides the update issue has worked flawlessly here in the UK. I would like the update however and do n ot mind if its manual and not OTA but Huawei are unable to offer anything like a solution. Does anyone know how i can update this handset without bricking it which is what concerns me. If it helps it is as follows:
NXT-L29
Build: NXT-L29C900B170
EMUI 4.0
Android 4.0
Thanks in advance

Hi,you have Global Version.I think for C900 there is no Ota Update,i can't see in the Firmware List
https://forum.xda-developers.com/mate-8/general/huawei-mate-8-stock-firmware-official-t3391727
I converted my C636 to C432 and all Ota Updates is coming

Ah ok, I've had 'global version' mentioned to me before. How can I convert to a different C variant and if I do do you think that will enable ota updates?
Sent from my HUAWEI NXT-L29 using Tapatalk

I think you can update to NXT-L29C432B192 via "dload". If it works, then Nougat update will be available. But for more sure, let's other guys from this forum confirm that.
Good luck.

ronnie72 said:
I think you can update to NXT-L29C432B192 via "dload". If it works, then Nougat update will be available. But for more sure, let's other guys from this forum confirm that.
Good luck.
Click to expand...
Click to collapse
Yes, I also believe that it is so possible

ronnie72 said:
I think you can update to NXT-L29C432B192 via "dload". If it works, then Nougat update will be available. But for more sure, let's other guys from this forum confirm that.
Good luck.
Click to expand...
Click to collapse
OK, thanks for the info.
Since had it confirmed that the hadset is a US variant (San Diego) and as such is trying to connect to US servers not UK which is why it can't the OTA update.
With this in mind will the dload method still work and if so, and sorry to be a total novice, but how to i do the dload method? (massively do not want to brick the phone)
Thanks again all,

1. Download the update on the computer.
2. Unzip.
3. Create a folder "dload" on micro SD card and copy only UPDATE.APP inside.
4. Turn off the phone and put mitsro SD card.
5. Turn ON the phone.
6. Go to "Updater" and click on "Local update".
That is it.
If update is not suitable to your phone "Installation failed" will be displayed at the screen and phone will be turn to the present state.

ronnie72 said:
1. Download the update on the computer.
2. Unzip.
3. Create a folder "dload" on micro SD card and copy only UPDATE.APP inside.
4. Turn off the phone and put mitsro SD card.
5. Turn ON the phone.
6. Go to "Updater" and click on "Local update".
That is it.
If update is not suitable to your phone "Installation failed" will be displayed at the screen and phone will be turn to the present state.
Click to expand...
Click to collapse
Superb stuff, thank you. Only question now is where do I find the update file?
Cheers
Sent from my HUAWEI NXT-L29 using Tapatalk

On this page link for NXT-L29C432B192 (update.zip) - https://forum.xda-developers.com/mate-8/general/huawei-mate-8-stock-firmware-official-t3391727 :good:

ronnie72 said:
On this page link for NXT-L29C432B192 (update.zip) - https://forum.xda-developers.com/mate-8/general/huawei-mate-8-stock-firmware-official-t3391727 :good:
Click to expand...
Click to collapse
Thanks very much. I'll give it a go this evening. Find gets crossed.
Cheers
Sent from my HUAWEI NXT-L29 using Tapatalk

ronnie72 said:
1. Download the update on the computer.
2. Unzip.
3. Create a folder "dload" on micro SD card and copy only UPDATE.APP inside.
4. Turn off the phone and put mitsro SD card.
5. Turn ON the phone.
6. Go to "Updater" and click on "Local update".
That is it.
If update is not suitable to your phone "Installation failed" will be displayed at the screen and phone will be turn to the present state.
Click to expand...
Click to collapse
I have done all of the above but then i go in to settings, update and no local update option is displayed.
Any ideas?

ronnie72 said:
On this page link for NXT-L29C432B192 (update.zip) - https://forum.xda-developers.com/mate-8/general/huawei-mate-8-stock-firmware-official-t3391727 :good:
Click to expand...
Click to collapse
Hi All
I did all above as requested. Could not l;ocate 'uploader' so applied a hard reset and the phone updated although only the security patch.
As it stands build number is the same and no new update available.
Updater appears in the app list but no where to be found on the phone and the update in settings provides no 'local update' option.
Odd?

If upload is make it right in this menu after pres three dots shut be option "Lokal Update".

ronnie72 said:
If upload is make it right in this menu after pres three dots shut be option "Lokal Update".
Click to expand...
Click to collapse
Only get this. Is there a zip to the build number you just posted? Would that work?
Sent from my HUAWEI NXT-L29 using Tapatalk

Sorry, I don't know why that happens. Does the phone detect micro SD card? Format again and create dload folder (without quotes), then proceed step by step.
That's all I can advise you.

ronnie72 said:
Sorry, I don't know why that happens. Does the phone detect micro SD card? Format again and create dload folder (without quotes), then proceed step by step.
That's all I can advise you.
Click to expand...
Click to collapse
. It's in there ok but looks like the phone can't recognise the type of file. Just a ? In the box. Could that be the problem?
Sent from my HUAWEI NXT-L29 using Tapatalk

I have no idea. But date 25.May.2011 looks strange. Download again ZIP and try to extract UPDATE tile with another program.
http://www.carbontesla.com/2016/10/download-huawei-mate-8-b192-marshmallow-update-europe/

I have the version L09C636B191
Could I also convert to another version that would have nougat? Do we need an actual SD card? Or just put it in the root folder of our phone?

Enter *#*#2846579#*#* in the Dialer and a menu will open.
Select Software Upgrade--> SDCard Upgrade and then Ok.

erayrafet said:
Enter *#*#2846579#*#* in the Dialer and a menu will open.
Select Software Upgrade--> SDCard Upgrade and then Ok.
Click to expand...
Click to collapse
Hi All,
I've tried again, this time using the newer link file. The phone processes the update all the way through but after restart the build number remains the same:
NXT-L29C900B192
And as such no EMUI 5.0 update is available. Is there anything else i can try? Is there an update file that relates spcifically to the above build number maybe?
Thanks again for all your help,

Updating UK version of ZTE Axon 7 mini to Android Nougat 7.1.1

I have ZTE axon 7 mini from UK Carphone Warehouse distribution. It is single sim + micro SD variant (P852A11_UK). It comes with Android 6.0.1 (zte.20161125.112507) out of the box with no update yet. Screenshot of RECOVERY to compare (see attachment).
I read that there is a way to update this phone to Android 7.1 using the specific update files, but my phone could not detect that files. I have tried many of different firmwares with no success.
Finally, I managed to update my phone, and here is how:
0. BACKUP YOUR DATA just in case. Fully charge your phone. I am not responsible of any damage or warranty void if something went wrong. Use at your own risk.
1. Download Android 6.0.1 Spanish firmware ZTE B2017G V1.0.0B09, so '_UK' will be gone afther update.
Download link:
http://download.ztedevice.com/support/product/570/201612221103982/sd/20161222111119358.zip
Mirror (thanks @NewbieGamingYT):
https://drive.google.com/drive/folders/1hYFuTYBHB5SnDeE2KCOHQf_62xr7EqOL
2. Unzip 20161222111119358.zip and find 'update.zip' file, than copy it to root directory of >internal storage< of your phone. I know some instructions says to copy it on SD card - in my case phone can't find it in 'updates' system menu, and it doesn't work in recovery 'update from SD' as well - phone just restarts after 2 seconds.
You can try to use your SD card firstly, but when it fails, just use internal storage.
3. Shut down your phone.
4. Go to RECOVERY - press and hold VOLUME UP button, then press POWER ON. Wait till RECOVERY shows up.
5. Find "Apply update from inner card" - you can navigate using VOL +/- find 'update.zip' and accept using POWER single press.
6. Wait till its updated. Few minutes in my case.
7. Choose "Reboot system now" in RECOVERY.
8. Go to 'Update' menu and check for updates. In current version, it should be B2017G V1.0.0B09 without _UK.
9. Update to V1.0.0B12 via OTA ('update' function in settings) - it should be available - about 450 MB.
9.1 If it's not available, you can download it manually, and place 'update.zip' in root folder of your SD card or INTERNAL storage:
http://disk.myzte.ru/SW/Axon7mini_B12(SD card software).zip
Mirror (thanks @NewbieGamingYT):
https://drive.google.com/drive/folders/1hYFuTYBHB5SnDeE2KCOHQf_62xr7EqOL
10. After updating to V1.0.0B12 (still Android 6.0.1), you can update to Android 7.1.1 easly (ZTE B2017GV2.0.0B09). Download update (link below) and repeat step 9.1.
http://disk.myzte.ru/SW/Axon7mini_Android7(SD card software).zip
Mirror (thanks @NewbieGamingYT):
https://drive.google.com/drive/folders/1hYFuTYBHB5SnDeE2KCOHQf_62xr7EqOL
That's all! Be patient, first boot after (every) update could take even 10-15 minutes. After all you can check again 'update' in settings, you should be able to make OTA update to ZTE B2017GV2.1.0B12 (security patch 01.september.2017).

Much appreciated that's great thanks very much :good:

Nice guide - there apparently is a last step and that is to do a factory reset after updating I have seen other users say all features are properly available after this
I still await my Global version from gearbest with that £90 offer !

"That's all! Be patient, first boot after (every) update could take even 10-15 minutes. After all you can check again 'update' in settings, you should be able to make OTA update to ZTE B2017GV2.0.0B12 (security patch 01.september.2017). "
Isn't it ZTE B2017GV1.2.0B12 instead ZTE B2017GV2.0.0B12 ? DId you misswrite it or am I missing something since I am on 7.1.1 september 2017 but ZTE B2017GV1.2.0B12.

dyabzhee said:
"That's all! Be patient, first boot after (every) update could take even 10-15 minutes. After all you can check again 'update' in settings, you should be able to make OTA update to ZTE B2017GV2.0.0B12 (security patch 01.september.2017). "
Isn't it ZTE B2017GV1.2.0B12 instead ZTE B2017GV2.0.0B12 ? DId you misswrite it or am I missing something since I am on 7.1.1 september 2017 but ZTE B2017GV1.2.0B12.
Click to expand...
Click to collapse
Yes, of course, I made a mistake! Thank you for letting me know and I'm sorry for confusion !

Cheers, thanks very much, just what i was looking for. Worked out perfect.:good::good:

That great on nougat now :good:

Nice! Will this work for other countries with the "carrier" variant of this phone? Or maybe people can figure that out thanks to OP. Considering picking this phone up at PC Mobile in Canada. Cheers.

does it works with dual sim version too?

I had some issues at step #2 - the update.zip was being rejected with "E: footer is wrong". It turns out that the first 2 times I downloaded B09 Spanish firmware it was slightly corrupted (but not enough to prevent extraction).
Third download of the file gave a different checksum and worked for me. MD5 sum of working file is:
20161222111119358.zip: 1FE524FC244D41DBF39A933A8FB9D00F.
Also, the MD5s for steps 9.1 and 10 (these worked first time for me, but took 3 hours):
Axon7mini_B12(SD card software).zip: 3B5737EAA4527490BA351D2C9693EC00
Axon7mini_Android7(SD card software).zip: EEFD9487846778290A850A868630480D

Tried this on a Canadian PC Mobile model to test it . After the first update it bricked.

Geld801 said:
Tried this on a Canadian PC Mobile model to test it . After the first update it bricked.
Click to expand...
Click to collapse
Damn. Thank you for trying!

if i do this, can i unlock my phones bootloader and load a rom from usa?

does this work on the gearbest version?

Geld801 said:
Tried this on a Canadian PC Mobile model to test it . After the first update it bricked.
Click to expand...
Click to collapse
It look like the Canadians will be stuck with MM on the AXON. I use it for music and on WIFI so, it's working well anyway for what I do. I use it as a wifi phone sometimes because the voice is clearer than my VOIP setup.

Hi
I followed your instructions and managed to update to 7.1.1. but m on B09 not B12. Does not offer me any OTA updates. Security patches are from June 17. Any idea how i can update to B12??
Thanks

i just got my axon 7 mini from gearbest and I'm struggling to update to 7.1.1
i have downloaded the update zip from .es .de and eu but when i transfer over to sd card and run the update scan, it doesn't show up
i renamed the zip file to update.zip
pls help

shub said:
i just got my axon 7 mini from gearbest and I'm struggling to update to 7.1.1
i have downloaded the update zip from .es .de and eu but when i transfer over to sd card and run the update scan, it doesn't show up
i renamed the zip file to update.zip
pls help
Click to expand...
Click to collapse
You have to unzip file that you have downloaded and there will be proper zip (update.zip) inside.

saymonek said:
You have to unzip file that you have downloaded and there will be proper zip (update.zip) inside.
Click to expand...
Click to collapse
OMG Holly FUK!!
thank you!

What did I miss I on the June security patch

Manually Updating Firmware

Hello all,
I came across this link which describes how to manually update the v20 from the project menu using *#*#2846579#*#* Google "download-honor-view-20-9-0-1-115-pie-firmware-update-russia-pct-l29" for the page. xda wont let me paste the link.
You need an OTG drive and the appropriate firmware file unzipped in a folder named dload (use firmware finder app to find firmware and check access to install).
I havent tried due to a lack of an OTG cable, but its almost April and im still on the January update UK support say .... just wait
Be interested if anyone is brave enough to try
Regards
Terry

terrym2002uk said:
Hello all,
I came across this link which describes how to manually update the v20 from the project menu using *#*#2846579#*#* Google "download-honor-view-20-9-0-1-115-pie-firmware-update-russia-pct-l29" for the page. xda wont let me paste the link.
You need an OTG drive and the appropriate firmware file unzipped in a folder named dload (use firmware finder app to find firmware and check access to install).
I havent tried due to a lack of an OTG cable, but its almost April and im still on the January update UK support say .... just wait
Be interested if anyone is brave enough to try
Regards
Terry
Click to expand...
Click to collapse
I will try but not with a Russian Firmware ?

mchtt said:
I will try but not with a Russian Firmware
Click to expand...
Click to collapse
Good choice comrade.

It's been tried but seems that process is okay for EMUI but using on MAGIC never seems to work. Must be away using that firmware downloaded. Just need to find it.

Please go through this:- How to UPDATE HONOR VIEW 20 MAUALLY Written by me, thanks

I've used this method to update to 9.0.1.140 and it worked fine, the "ru hw" version is the same as the European version and has English as the default language. One thing to be careful about though, is that this method will also factory reset the device, so make sure you have a backup before you try.

But Playstore not verified with Russian Firmware

Local upgrade not working - device doesnt see the zip file

Trying to perform a local upgrade by going to system updates - local upgrade
however even though I have copied the file correctly no matter what i do the phone does NOT see any files
to confirm the file is
- unzipped
- copied in its current folder to the ROOT of the device
I have reset the phone
cache has been wiped too
Any suggestions please
TIA Bart

What do you mean when you say the file is "unzipped"? You are supposed put the zipped file in the root?

tperki said:
What do you mean when you say the file is "unzipped"? You are supposed put the zipped file in the root?
Click to expand...
Click to collapse
apologies the file IS ZIPPED

Have you deleted .jar ending of the file? If not, do it and move .zip file to root directory.

The extension is .zip not jar

Is the file in the Downloads folder?

No it's in the root of the storage

bartjunited said:
No it's in the root of the storage
Click to expand...
Click to collapse
If everything you wrote is true, then I would say that you have downloaded an earlier version than what you have installed.
Or, you have a mismatch between beta and released.
Sent from my OnePlus7Pro using XDA Labs

I downloaded the official A10 release from the OnePlus site and 1st time I did it I was even guided there by OnePlus support.
That doesn't explain why the phone just doesn't see the file.
I've seen online that others have had the same issue too

bartjunited said:
Trying to perform a local upgrade by going to system updates - local upgrade
however even though I have copied the file correctly no matter what i do the phone does NOT see any files
to confirm the file is
- unzipped
- copied in its current folder to the ROOT of the device
I have reset the phone
cache has been wiped too
Any suggestions please
TIA Bart
Click to expand...
Click to collapse
Do you have a OnePlus 7 Pro?
What is your Phone Model?
What version of OxygenOS do you currently have on your phone?
[GUIDE] OnePlus 7 Pro [Region] (MODEL)

One plus 7 pro
I'm in London and got it from EE

Sorry missed some info
One plus 7 pro
GM1920
OS 9.5.11.GM27BA

Btw when I did a factory reset to try and resolve this upgrade I didn't wipe the internal data .
I was gonna try and factory reset yet again but this time wipe all data.
Post reset Ill copy the upgrade zip back to the phone and see if the system update will recognise it.
Do you think this could work?

bartjunited said:
Sorry missed some info
One plus 7 pro
GM1920
OS 9.5.11.GM27BA
Click to expand...
Click to collapse
GM1920: EU 5G OnePlus 7 Pro 5G
Local Upgrade
1.) Download the file OxygenOS 10.0.6 [EU] OnePlus 7 Pro 5G 2.1 GB and copy it to the root of the internal memory
2.) Go to Settings> System> System Updates> Click the gear at the top right> Local Upgrade> Click on the appropriate installation package> Update
3.) After the update is completed, click Restart
4.) The update was successful.
Note If you do not see the firmware file, then check the file extension should be .zip (if you have .zip.jar just rename it by deleting .jar)
Info:
OxygenOS 10.0.6 [EU] OnePlus 7 Pro 5G
P.S.
Exact name of the phone that you have is OnePlus 7 Pro 5G
You don't have to wipe all data.
Do a local upgrade.

Thank you so so so much
The file you asked me to download worked no problem whereas it would not see other zips.
Rebooted in A10 NOW.
IF I have to factory reset now will it go back to 9?
If so I'll just keep the upgrade file on the phone too?
Thank you so much again

bartjunited said:
Thank you so so so much
The file you asked me to download worked no problem whereas it would not see other zips.
Rebooted in A10 NOW.
IF I have to factory reset now will it go back to 9?
If so I'll just keep the upgrade file on the phone too?
Thank you so much again
Click to expand...
Click to collapse
You are currently on Android 10
OxygenOS 10.0.6
If you do a factory reset, you still stay on Android 10.
This method will delete the entire contents of the phone!
P.S
I am glad that everything went well.

Ok that's great
The whole reason I got into this mess was because I spoke to you oneplus saying that my phone would stop recognising the fingerprint and the Google assistant they advised to flash the phone rather than just a factory reset so hopefully now with this cleaner install I should have no problems thank you again