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Does anyone know how to turn on the Nexus 5? Today I found the phone turned off automatically. The last time I used it was half hour before I found it was off. I know it had enough battery. I tried power on more than 10 sec. I tried power + both volume buttons, I tried power + one volume button. I tried charging it. None of them works. It just stopped working after worked for me for 4 months.I haven't rooted or installed other ROM. I didn't install to much Apps also. Before this trouble, the phone works perfectly. But now it doesn't give me any response without any reason.
delphicgp said:
Does anyone know how to turn on the Nexus 5? Today I found the phone turned off automatically. The last time I used it was half hour before I found it was off. I know it had enough battery. I tried power on more than 10 sec. I tried power + both volume buttons, I tried power + one volume button. I tried charging it. None of them works. It just stopped working after worked for me for 4 months.I haven't rooted or installed other ROM. I didn't install to much Apps also. Before this trouble, the phone works perfectly. But now it doesn't give me any response without any reason.
Click to expand...
Click to collapse
As you tried holding the power button for about 10-20 seconds you can try to connect the phone to a charger to see if you see a charging animation. Can you get into bootloader (volume down and power)? Try charging the phone a little longer (1 hour or more). If nothing works all you can do is RMA or send it in for repair.
gee2012 said:
As you tried holding the power button for about 10-20 seconds you can try to connect the phone to a charger to see if you see a charging animation. Can you get into bootloader (volume down and power)? Try charging the phone a little longer (1 hour or more).
Click to expand...
Click to collapse
Thank you for your reply! I charged it the whole night. But it still didn't give me any response this morning. I cannot see any animation when I charged it. I cannot find any device when I connected it to the computer. I tried to get into bootloader (volume down and power), but no response either.
delphicgp said:
Thank you for your reply! I charged it the whole night. But it still didn't give me any response this morning. I cannot see any animation when I charged it. I cannot find any device when I connected it to the computer. I tried to get into bootloader (volume down and power), but no response either.
Click to expand...
Click to collapse
Then its dead, maybe a emmc(flash faillure) fault. Send the phone in for repair mate and good luck
gee2012 said:
Then its dead, maybe a emmc(flash faillure) fault. Send the phone in for repair mate and good luck
Click to expand...
Click to collapse
I'm in Sweden. I asked my friend to buy it in the US for me. I want to try my best before mail it back to the US.
delphicgp said:
I'm in Sweden. I asked my friend to buy it in the US for me. I want to try my best before mail it back to the US.
Click to expand...
Click to collapse
There's nothing else to try.
exb0 said:
There's nothing else to try.
Click to expand...
Click to collapse
Can I find a Google Repair in Sweden or UK?
Where can I find the repair information beside support. google. com / nexus?
delphicgp said:
Can I find a Google Repair in Sweden or UK?
Where can I find the repair information beside support. google. com / nexus?
Click to expand...
Click to collapse
You should go to a LG repair shop. Its LG who does the service, not Google.
delphicgp said:
Can I find a Google Repair in Sweden or UK?
Where can I find the repair information beside support. google. com / nexus?
Click to expand...
Click to collapse
Only the original owner (your friend) can claim warranty and only in the country where the phone was bought. You`ll have to send it to the US. You can also send it to a local LG repair centre but you`ll have to pay for it yourself most likely.
gee2012 said:
Then its dead, maybe a emmc(flash faillure) fault. Send the phone in for repair mate and good luck
Click to expand...
Click to collapse
I heart from my friend that the Nexus 5 have the charging problem. I realize that the day, before I my phone was dead, was the first time it ran out of the power. I mean one day before, I used the phone to 0% and then turned off automatically. But after that, I managed to charge it and turned on. And the second day the phone stopped working...
Does anyone have new idea to solve the problem?
delphicgp said:
I heart from my friend that the Nexus 5 have the charging problem. I realize that the day, before I my phone was dead, was the first time it ran out of the power. I mean one day before, I used the phone to 0% and then turned off automatically. But after that, I managed to charge it and turned on. And the second day the phone stopped working...
Does anyone have new idea to solve the problem?
Click to expand...
Click to collapse
So then it can be charger or battery problem,try different charger first.
Simonna said:
So then it can be charger or battery problem,try different charger first.
Click to expand...
Click to collapse
You might also want to try turning it on underneath a bright light. For example, turn on a desk lamp, and point it right at the top of the phone while you try to turn it on.
I know that sounds like an odd suggestion, but it's worth a shot. People were having a similar issue with the HTC One, and it turned out to be because of a built-in pocket mode that tried to use the light sensor to prevent it from turning on in a pocket or bag. Sometimes, it would bug out and only work in the face of a really bright light. Obviously, it was most prevalent in the HTC One because that was built in, but it happens in other phones when you use apps that have a similar function, such as AcDisplay and such.
Go to the Recovery -> wipe data
gee2012 said:
Then its dead, maybe a emmc(flash faillure) fault. Send the phone in for repair mate and good luck
Click to expand...
Click to collapse
Hi gee2012,
I almost give up and plan to send to phone back to US. Now I find I can hear the current sound from the top part of the phone when ever I press the power button, or when the phone is connected to the charger.
If the phone is not connected to the charger, the current sound with disappear after around 15 seconds even I hold the power button.
Does that mean something? I think at least it means the phone does have power in the battery.
I tried to connect the phone to the computer, but I cannot find any device related to the phone.
delphicgp said:
Hi gee2012,
I almost give up and plan to send to phone back to US. Now I find I can hear the current sound from the top part of the phone when ever I press the power button, or when the phone is connected to the charger.
If the phone is not connected to the charger, the current sound with disappear after around 15 seconds even I hold the power button.
Does that mean something? I think at least it means the phone does have power in the battery.
I tried to connect the phone to the computer, but I cannot find any device related to the phone.
Click to expand...
Click to collapse
Wish i could give you some hope buddy but its best to send it in for RMA. We cant fix this imo.
Verstuurd vanaf mijn Nexus 5 met Tapatalk
delphicgp said:
Hi gee2012,
I almost give up and plan to send to phone back to US. Now I find I can hear the current sound from the top part of the phone when ever I press the power button, or when the phone is connected to the charger.
If the phone is not connected to the charger, the current sound with disappear after around 15 seconds even I hold the power button.
Does that mean something? I think at least it means the phone does have power in the battery.
I tried to connect the phone to the computer, but I cannot find any device related to the phone.
Click to expand...
Click to collapse
JUST SEND IT BACK. The longer you try to "fix it" the longer you're gonna be without a functioning phone. I know it's frustrating and you wanna fix it, but honestly it really sounds like it's dead. Just send it back to your friend and let him RMA it.
exb0 said:
JUST SEND IT BACK. The longer you try to "fix it" the longer you're gonna be without a functioning phone. I know it's frustrating and you wanna fix it, but honestly it really sounds like it's dead. Just send it back to your friend and let him RMA it.
Click to expand...
Click to collapse
Thank you all! I decide to accept your suggestions!
I'm in india.. And i got a n5 through a friend from the US of A.. It never switched on.. No signs of life whatsoever.. Had to send it back thro the friend and buy a new one in india spending a 5k extra INR.. So it does suck..
Sent from my Nexus 5 using Tapatalk
Hey,
I bought Lenovo a850 and for the first month it was great, but then in one day, without any cause it reboot some times and then just died...
At first I was able to turn it on (sometimes..) but after few seconds it turned off again.
I tried anything I know.
I tried to:
turn it on simply - not working.
power + volume up - not working.
power + volume down - not working.
power + volume up + volume down - not working.
I tried to charge it, this is tricky:
As you know (I guess...) the is a red LED when you charge it.
When I connecting the charge the red LED turn on but after 15 minutes it turn off.
I tried to give it a long time... Still, nothing new.
When connecting the charger without the battery the LED turn on.
I also bought new battery, of course I can't turn it on, and again - charging for 15 minutes and the LED turn off.
I noticed that when the LED turn of the charger stop to heat (if you call it heat...), so at least the LED is trusted!
I tried to charge the old battery directly (with universal battery charger), charge it to 100% and now when connecting the charger to the phone (with the old battery fully charged) the LED stay off...
I tried to open the phone, disconnect all the connections and connect it again - nothing new.
I tried to plug it to my computer and detect it and install drivers to use Flush Tool, but I can't detect it (with the battery and without) even for a microsecond!
Although I can't detect another phone that working, without the battery.
I have know idea what to do next, the only option I have right now is to send it back to the seller but it will take a lot of time.
It will be amazing if someone will help me here, you can take it as a challenge ...
Thank you so much!
And of course - sorry for my bed English...lol....
Sorry but this sounds like a hardware problem. There is nothing we can do :/
You better sent it back without messing with the software.
Sent from my A850 using XDA Free mobile app
GreatApo said:
Sorry but this sounds like a hardware problem. There is nothing we can do :/
You better sent it back without messing with the software.
Sent from my A850 using XDA Free mobile app
Click to expand...
Click to collapse
Are you sure that there is nothing else to try out?
For me, shipping to the seller (china) may cost a lot and will be complicated and will take a long time (months).
Shipping the phone to the seller is the last option for me.
elyasaf1230 said:
Are you sure that there is nothing else to try out?
For me, shipping to the seller (china) may cost a lot and will be complicated and will take a long time (months).
Shipping the phone to the seller is the last option for me.
Click to expand...
Click to collapse
Since you did't root the phone or try i do not think you could be able to harm it this way. If you do not want to sent it back to china, you can try a local repair shop (which it will also cost you) but first contact your seller and tell them that you are facing problems, maybe they know sth...
GreatApo said:
Since you did't root the phone or try i do not think you could be able to harm it this way. If you do not want to sent it back to china, you can try a local repair shop (which it will also cost you) but first contact your seller and tell them that you are facing problems, maybe they know sth...
Click to expand...
Click to collapse
Ohh I forgot to mention that the phone is rooted, I received it rooted.
I also search a lot for this problem, I found that this problem is common in some other Lenovo phones (like K900).
People tell that they just use the phone normally (installed apps, used Chrome...), and then BAAMM!
But I can't find the solution for this problem...
your problem almost same with me, but my phone cant on after i flash the rom, and it happen like u anyone can help?
same problem with my lenovo a850. flashed CN rom, boot at orange logo for a while..then blank, then boot again at orange logo.
my problem is also the same it cost me almost RM200
they say my phone boot crash and need to repair for a long time so i try do all of it but it also last for 5 minute before it happen again so i don't no what to do please help me
So this morning i unplugged my phone, fully charged, and used a flashlight app. Then all of the sudden my phone just went black and i have not been able to get it to do anything for over an hour and a half now. No matter what i do it will not turn on. Ive tried to power button/rockers combo to get it to turn on, nothing, Ive tried the little button in the sd card compartment, nothing.... Anyone else have this issue? I cannot find anything on the Z3 for this, only stuff for the older models... Thanks.
Hold volume up and power button until the phone vibrates. Then connect a USB cable to your computer while holding volume down on the phone. If the phone is recognised by the pc you should be able to flash your phone using flash tool and hopefully that will get you back up and running. That's the only solution I can think of. Maybe some other members might be able to help if this don't work.
nobby00900 said:
Hold volume up and power button until the phone vibrates. Then connect a USB cable to your computer while holding volume down on the phone. If the phone is recognised by the pc you should be able to flash your phone using flash tool and hopefully that will get you back up and running. That's the only solution I can think of. Maybe some other members might be able to help if this don't work.
Click to expand...
Click to collapse
Nothing... I cant get the phone to do anything at all. I really do not understand.
I can't help then mate other than suggesting taking it back to where you got it from or sending it to Sony. Hopefully somebody else can help you out to save you the hassle
Planeck said:
Nothing... I cant get the phone to do anything at all. I really do not understand.
Click to expand...
Click to collapse
Did you hold the buttons in for ages; literally 20 or 30 seconds?
poldie said:
Did you hold the buttons in for ages; literally 20 or 30 seconds?
Click to expand...
Click to collapse
Over a minute, still nothing
Planeck said:
Over a minute, still nothing
Click to expand...
Click to collapse
Hello, my girlfriend have the same problem in his Xperia Z3. When she works his phone lying on the desk. She want call to me and the power/lock button don't work. She call to me from other mobile phone and she describe problem. After 10 seconds search in google I find a way to restart phone. She pressed little yellow switch under nano Sim/micro SD plug. Phone power down and never give up. Power button is dead, combinations : vol+ and power , vol- and power, vol+ and vol- and power also didn't work. When I plug the USB cable the charging will start normally. In screen I have a big battery icon with animation.
Maybe someone have similar problem with Z3 and know a solution??
Well if its the button, tap to wake could solve the problem till you decide to get it repaired.
It could also be a battery issue. Try charging for a few hours on a charger and then try turning on after connecting to a PC with phone drivers by holding the power button for like 10secs. That is the method used for HTC phones with similar issues.
The HTC One X had battery issues for some where it would not turn on until it was connected to thr charger for a few hours. I had, had the same issue you mentioned and tried the method mentioned above but never turned on. Repair shop tested the battery and eventually had to replace a bad mothetboard.
That is not normal and even if you could get it back from that sort of failure, you don't want this device unless it is fixed or replaced.
abhinav.tella said:
Well if its the button, tap to wake could solve the problem till you decide to get it repaired.
It could also be a battery issue. Try charging for a few hours on a charger and then try turning on after connecting to a PC with phone drivers by holding the power button for like 10secs. That is the method used for HTC phones with similar issues.
The HTC One X had battery issues for some where it would not turn on until it was connected to thr charger for a few hours. I had, had the same issue you mentioned and tried the method mentioned above but never turned on. Repair shop tested the battery and eventually had to replace a bad mothetboard.
Click to expand...
Click to collapse
Still nothing. Power/unlock button is dead. Today I go to sell point (T-mobile Poland ) and leave for warranty repair. I used Xperia Z3 for 2 weeks
If you are within 14 days TMO should give you a brand new device.
I'm having the same problem too. I tried to use the flashlight app for the first time and it just completely bricked my Z3.
abhinav.tella said:
If you are within 14 days TMO should give you a brand new device.
Click to expand...
Click to collapse
acpg100 said:
I'm having the same problem too. I tried to use the flashlight app for the first time and it just completely bricked my Z3.
Click to expand...
Click to collapse
Hello,
Xperia Z3 back from repair few days ago. Message from service: hardware repair, updated soft, phone is 100% functionality and compatible with specification from producer.
Ive just received my z3 as replacement for g flex and its from Plus poland lol.
Sent from my Xperia Z3 using XDA Free mobile app
Just happened to me today- Xperia Z3 Compact
So last night, i left my phone to charge after reaching 5%. When I woke up, my phone won't start and it won't charge either. The LED indicator was not lighting when it is plugged.
I tried every trick:
1. Pressed down the power button in different lengths.
2. No. 1 but with the volume down key
3. Pressed down the yellow button on the sim card tray
4. Tested 5 different charger heads and different wires
5. Tried connecting to 2 different laptops to see if my phone will be recognized
I work close by a Sony Center so I was planning on passing by after work. I was already having a really bad day and my phone is not under warranty. Throughout the morning, I'd randomly check the power button if it will finally work. FORTUNATELY, during lunch, the LED indicator finally lit up! The batt was drained so I had to charge it and wait a few minutes before turning it on. Finally it's on. I don't know what the eff happened or if it is really resolved.
I'd still want to know what the hell is wrong with Xperia Z phones??
Mines 'died' twice, both times the only way I could get it to turn back on was to connect to magnetic charger dock/cable
this is really works on me.. !!! try this one.....
anthgabb said:
So last night, i left my phone to charge after reaching 5%. When I woke up, my phone won't start and it won't charge either. The LED indicator was not lighting when it is plugged.
I tried every trick:
1. Pressed down the power button in different lengths.
2. No. 1 but with the volume down key
3. Pressed down the yellow button on the sim card tray
4. Tested 5 different charger heads and different wires
5. Tried connecting to 2 different laptops to see if my phone will be recognized
I work close by a Sony Center so I was planning on passing by after work. I was already having a really bad day and my phone is not under warranty. Throughout the morning, I'd randomly check the power button if it will finally work. FORTUNATELY, during lunch, the LED indicator finally lit up! The batt was drained so I had to charge it and wait a few minutes before turning it on. Finally it's on. I don't know what the eff happened or if it is really resolved.
I'd still want to know what the hell is wrong with Xperia Z phones??
Click to expand...
Click to collapse
just do the no .3 ... and it works to me... thank u for posting this .. it helps me a lot.......
It's called the 'sudden death' bug and a small number of sony xperia phones die from it., including the Z3. It is more common in the Z3 Compact (I suffered from it and had to get it replaced). Just google sony Z3 sudden death.
Did the OP use a quick charger on his Z3? The reason I ask is that the repairer I sent my Z3C to originally said the motherboard was gone and needed to be replaced, possibly cased by current. I used to use a quick charger on my Z3C and wonder if it caused it as the phone worked perfectly for 6 weeks before dying.
There are several so called fixes and workarounds that work for some people, not all. Only a motherboard replacement fixes it properly.
Fix for Z3 not powering up / no charge LED
My Z3 would not power up and no charge LED when cable plugged in. Finally found this solution on Sonymobile support website which fixed my phone!
To force the device to restart
Detach the SIM card slot cover.
Using the tip of a pen or similar object, press and hold down the small OFF button (generally indicated by the text "OFF") until the device has emitted three vibrations, and then release the OFF button. The device turns off automatically.
Charge the device until a charging icon appears on the screen.
Turn on your Xperia™ device.
If a forced restart procedure as described above doesn't succeed in turning on your device, you should try another kind of forced restart - the 2-minute restart procedure.
To force a 2-minute restart
Detach the SIM card slot cover.
Using the tip of a pen or similar object, press and hold down the small OFF button (generally indicated by the text "OFF") for 120 seconds (ignoring any vibrations), and then release the OFF button.
Charge the device until a charging icon appears on the screen.
Turn on your Xperia™ device.
I had to hold the 'off' button for about 60 seconds before the phone vibrated and sprung into life - phew!
I bought mine with the broken screen so I don't know for sure what happened. Bid won for $37
The led light came on when plugged in, but no vibrations. The computer recognized it and installed as the D6633. Properties show the battery had charged to 29%, 60%, 99%.
But clicking into it just shows a blank page. No folders, drive volumes, or anything.
However if it is not hooked up to a charger or computer then as well as no vibration there is no lights either. Does get a little warm though.
Bought the new display and powerflex. Still wont turn on, no vibrations, and only shows led when plugged in.
Tried the volume up, down, power, all three, reset button in sim tray.
PC Companion can't work with it. It almost worked once but said if there was a google account and I did not have the info I would be facing the whole account lock fiasco....No thank you. Can't even get it to recognize it for that option properly anymore anyway.
Could easily connect it into fastboot mode, but getting it into flash mode took much much much more effort. But eventually I did and flashed an image with flash tool. Went fine. Flashed everything......NO CHANGE......
I'm guessing at this point maybe the board was more damaged than seems....Though it's weird how the computer recognizes it and can flash everything.
Or there is a damaged power IC, transistor, capacitor, or something.
I really hope Sony took care of this in the Z5 and it is no longer an issue in future devices. It was said in a few comments above that only a few people are affected....Yet there are endless searches and pages with a dramatic number of users facing it.
Hi
suddenly from today i have a led light turned on inside my front speaker
i googled and found this
http://www.techdroider.com/2015/08/moto-g-3rd-generation-also-have-hidden-led.html
I have purchased the phone on 26th Oct 2015 from Flipkart.
No matter what I do the light wont go off. Even if i power off the phone the led stays.
Please let me know what to do.
justrajdeep said:
Hi
suddenly from today i have a led light turned on inside my front speaker
i googled and found this
http://www.techdroider.com/2015/08/moto-g-3rd-generation-also-have-hidden-led.html
I have purchased the phone on 26th Oct 2015 from Flipkart.
No matter what I do the light wont go off. Even if i power off the phone the led stays.
Please let me know what to do.
Click to expand...
Click to collapse
Disconnect your USB cable, is it still lit? The LED is a charging indicator in some ROMs but the fact that it is on when powered off is odd. If the LED is lit and no USB cable is connected and the power is off, this sounds like an electrical issue inside the device but to be sure I would do a full factory image flash and test it.
We all know it has an LED, have for some time... but it is hard wired to the charging circuit so when activated it only shows charging status and nothing else. If yours is one all the time, it could indicate a problem with the hardware.
acejavelin said:
Disconnect your USB cable, is it still lit? The LED is a charging indicator in some ROMs but the fact that it is on when powered off is odd. If the LED is lit and no USB cable is connected and the power is off, this sounds like an electrical issue inside the device but to be sure I would do a full factory image flash and test it.
We all know it has an LED, have for some time... but it is hard wired to the charging circuit so when activated it only shows charging status and nothing else. If yours is one all the time, it could indicate a problem with the hardware.
Click to expand...
Click to collapse
Hi
It glows without any cable attached. I will go ahead and file for a replacement.
that is scary can you take a snap of it ?? i want to see how it looks
nandakis4 said:
that is scary can you take a snap of it ?? i want to see how it looks
Click to expand...
Click to collapse
It looks white. Even mine just flashed up one day for 0.5 seconds. You can do it to. Just discharge your phone completely until it turn off automatically then goto a very dark room cause the light is to dim and then plug your phone. You will see it flashed up for one second
Does that mean a USB cable isn't required to make it glow
Since you can't touch the battery, I suggest you discharge it it completely . Keep it mines it can be dangerous though.
Hi
It glows even if i switch off the phone. I have asked Flipkart to replace my handset. But they were trying to say that i should take it up with the company. I was stern and asked them to replace it since it is just 15 days since i brought the phone. They have told me that they will send the engg. tomorrow. Will keep you guys posted.
http://imgur.com/Z168hK4
Awesome.. I want thay
Did you get this issue fixed ?
Same issue !!!
Even I have the same issue since yesterday .. LED is always ON even after powering off the device. Any Idea how to resolve this issue ??
Did you get any solutions for this ?? I am also facing the same issue , I did a factory reset. But the problem still exists.
justrajdeep said:
Hi
suddenly from today i have a led light turned on inside my front speaker
i googled and found this
I have purchased the phone on 26th Oct 2015 from Flipkart.
No matter what I do the light wont go off. Even if i power off the phone the led stays.
Please let me know what to do.
Click to expand...
Click to collapse
See here on XDA:
http://forum.xda-developers.com/mot...m-controls-t2951869/post57014759#post57014759
It's applicable also to Moto G 3rd gen.
If with
echo none >/sys/class/leds/charging/trigger
LED stays on, it must be an hardware failure.
I have the same problem! Since two days ago the front LED is always switched on!
Weird, it popped up just an hr ago in my moto g, gen 3 as well bought in India, via Flipkart and won't go away. It has a flickering (seemingly pseudo random) characteristic in periodicity as well as luminosity potentially indicating a short-circuit of led power-circuit behind front speaker(s) or worse, some fourier optical-transmission pattern. It flickers even when powered off and that says something about this LED behind front-speakers. A factory reset also did nothing to it.
Hey guys! I aslo facing the same problem.i tried every thing except Root. I have tried power off, battery 100% drain,factory reset but nothing can stop led. please suggest if any one have its solution
i have tried these apps, and one of the kernel for our device can turn it on without any app, but what i want is enable without any mod or app.
gunjan.kumar said:
Hey guys! I aslo facing the same problem.i tried every thing except Root. I have tried power off, battery 100% drain,factory reset but nothing can stop led. please suggest if any one have its solution
Click to expand...
Click to collapse
Hey man did you managed to solve this issue? My led started glowing a few hours ago, I have 3 months with the phone.
Hi all,
is the issue still solved? today my phone has started to show the same thing,even after it's powered off the led still glows mildly. it's been 5 months i'm using it. I've wiped data,cache,system parititions then flashed a stock LP rom but the issue still exists. From custom Kernel if the 'Battery Light' option is turned ON when the phone is being charged it glows brightly. It's really uncomfortable to see it's lit all the time. I wish I could have removed that LED light from there lol
Anyone please have a look
Hi!
I have the same problem with the white led. I contacted Motorola Support (in Canada) and I got to send my phone to a service center. I just got my phone back and they say it's not repairable because of a liquid damage to the main board. The thing, my phone never got wet!
I don't know if others who contacted Motorola got the same result...
I just had one start doing it too... if warranty won't replace it then I think I will damage the LED to try and disable it to hopefully rid of any extra battery drain.
EDIT: Well i'm not sure about this because i was thinking about drilling with a super small bit down to the LED to disable it, however i don't know how the earpiece speaker functions and whether it would damage it's function as well.
Hey, I have an unrooted and stock idol 3 that I was just playing a game on when suddenly the screen turned bright blue and then off. I tried to turn it on and it showed the Alcatel screen and then went blue again and this time turned off for good. I tried to go in to the recovery but that doesn't work either. I held down the power and volume for lots of time and in many different combinations also to no avail. The only thing the phone does is that the notification light turns on when the charger or usb to the computer is plugged in. Has anyone come across something like this and has any ideas how I can fix it? Any and all help will be appreciated, thank you.
Same here. Yesterday I was opening the camera app and the screen went blue. I've press the power and up button but the phone doesn't turn on.
What can I do?
I called Alcatel's customer service and they told me to send it in, luckily I didn't root my phone or anything, that's what I'm going to do. If you need to call them, the phone number is 855-368-0829
wow, that totally sucks. G/l with the repair/fix.
it looks it died simply. Can happen, nobody is perfect. Hope you get lucky with replacement.
@Cheeseball14 same thing happened to me. how did you proceed after calling the costumer service number? Were you asked to ship in the phone?
same issue as your post and others , i did call the alcatel warranty number , sent it to the Texas repair center , got my phone back , and still the same issues for the phone turned on and off , then screen turned blue , and didn't want to turn back on , then i called again, sent it again , they send me a pre paid shipping la label , hoping this time they will fix the problem, the web calls this blue screen of death
Fix Idol 3 won't turn on.
cheeseball4 said:
Hey, I have an unrooted and stock idol 3 that I was just playing a game on when suddenly the screen turned bright blue and then off. I tried to turn it on and it showed the Alcatel screen and then went blue again and this time turned off for good. I tried to go in to the recovery but that doesn't work either. I held down the power and volume for lots of time and in many different combinations also to no avail. The only thing the phone does is that the notification light turns on when the charger or usb to the computer is plugged in. Has anyone come across something like this and has any ideas how I can fix it? Any and all help will be appreciated, thank you.
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I took mine back to seller (Bell). There they reset it to particular factory settings. Need to be careful otherwise to not erase the full system. Just a factory reset by Bell or your supplier.
Did your phone turn on? How could bell reset if it doesn't turn on like op's phone?