Database Info

Not happy with my Raphael

I am sorry to say, but I am not happy with my new phone !
Some serious problems with it.
1. sometimes when I push the powerbutton nothing hapens, and actualy I can see the phone is fuctioning (round button is flashing for new mail). After a few seconds I get the "famous" grey screen. Reboot is the only option.
2. sometimes I wake up and the phone has boot (I guess) somewhere in the night, because I have to give my accescode for the sim.
3. the "broken glass" isue is a problem and happens twice now
Think these are not small problems for a "Pro" phone.
Right now I don't have a riable and solid phone, and I think a pro phone should be that way .
Hope this things are fixed soon.

I wonder if this is a difference in roms or if you should return your touch pro. I've beating the hell out of my phone software wise to see how it will run and i haven't had a single problem yet. I haven't been charging it via the wall charger so maybe that has something to do with it but i doubt it.

Send it back! At least try that once, if you get the same problem again then either you are very unlucky, or there is a problem with all batches. I haven't had either of those problems once and got the phone the day it came out.
I only see one or two people complaining about these issues.
Steve

steveoidm said:
Send it back! At least try that once, if you get the same problem again then either you are very unlucky, or there is a problem with all batches. I haven't had either of those problems once and got the phone the day it came out.
I only see one or two people complaining about these issues.
Steve
Click to expand...
Click to collapse
I am thinking about it, to send it back. But I still hope it is a rom problem, like Bxsteeze said. Flashing another rom could help. Soon that is possible I will try.
If it doesn't help I send it back.(forgive my my English )

TBH i would do it the other way around. If flashing the ROM doesn't help because of a hardware fault and you have flashed another ROM, chances are you may not get the replacement you want.
especially as Olinex haven't finished the SPL Downgrader yet.....

DONT send it back ffs!!
We have just got HardSPL for the thing so you can actually try any ROM you wish, surely its worth the little hassle trying that first?!

I had the same "broken glass" like screen issue only once also when sitting overnight, but it wasn´t charging at all.
I have several other issue´s but it think it´s ROM related, and if it´s not i´m gonna send mine back aswel.

I've had issues 2 and 3 happen to me.
A couple of times now when trying to wake the device from an overnight charge in the morning I get no response, device locked. Soft reset and all is well.
Regarding the broken glass thing, that's definitely a software issue. Its TF3D having a spaz. If you disable it and then re-enable it, all is well.
Check out the issues thread here:
http://forum.xda-developers.com/showthread.php?t=418150
and here:
http://forum.xda-developers.com/showthread.php?t=420700

Hey if anyone doesn't want their Raphael. You could give it to me.

hardSPL ? Let the party begin

Problems
Hi,
Four problems i found so far.
First the broken glass effect. When the phone is ringing and i turn it on his screen the ringing stops and the 3dflo breaks. Or the screen turns grey.
Problem 2 After it restarts i get an device.exe issue.
Problem 3 volume of normal calling is very low. In a noisy room it is hard to understand the caller.
Problem 4 During a call several hick-ups. Also when the signal strength is max.
For know. It is a nice smartphone but some things need improvement.

Can I remind people there is an issues thread here:
http://forum.xda-developers.com/showthread.php?t=418150
I know a couple of pages got a bit OT about touch sensitive buttons etc but its back on track now. Log your issues in there guys so we can try and help each other better.

Syphon Filter said:
Can I remind people there is an issues thread here:
http://forum.xda-developers.com/showthread.php?t=418150
I know a couple of pages got a bit OT about touch sensitive buttons etc but its back on track now. Log your issues in there guys so we can try and help each other better.
Click to expand...
Click to collapse
And dont forget to add the info to the wiki.

My Touch Pro has had the 'wake up' problem (either refuses to without soft reset or shows me frizzed up screen), has frozen on me during basic setup (following a hard reset) and has given me several spontaneous resets.
It also keeps forgetting my wi-fi network exists.
I feel safe in saying that I have a faulty one, so I'm asking for a replacement.

[Q] LG G2 will not power on, seemingly no reason

Here is what happened exactly:
So the phone is sitting on my windowsill so i can get service and receive texts messages. i get a text so i walk over, pick up my phone, unlock it, and i pressed on the textbox to start typing my reply message. as soon as i press the text box my phone freezes, and thinking its no big deal i hold down the power button to turn off my phone (took about 10 seconds to power off). Now my G2 will not do anything at all, wont power on, wont charge, the red light doesn't even come on with the charger plugged in.
Things I've tried:
holding power/power+down/power+up for 2 minutes+
disconnecting the battery for 5 minutes and trying ^ again
disconnecting every component and reconnecting then trying ^^ again.
disconnecting battery, plugging in charger
disconnecting battery, plugging in charger, then reconnecting battery with charger still attached
charging with lg charger for 12 hours
additional details that may be useful:
at&t D800
rooted
cwm recovery
optimus g3 custom ROM
literally never have had an issue with this phone before
a new battery is on its way in case that is the issue

blacklight215 said:
additional details that may be useful:
a new battery is on its way in case that is the issue
Click to expand...
Click to collapse
Scratch that, i actually canceled the purchase of the new battery because i think i may need a new mobo instead. I'm not gonna buy anything until i get a second opinion at least.

sorry about the 3rd post in a row
I've ordered a new motherboard that has arrived today in the mail. after i get that in my old phone ill update the thread again.
I have to say though, i am extremely surprised and irritated by the absolute lack of support I've received from this site. i would always come here to find answers in other threads and the community seemed pretty awesome, so its pretty unfortunate that i haven't gotten even a single reply. i guess people only want to help others when they already no the answer...

blacklight215 said:
I've ordered a new motherboard that has arrived today in the mail. after i get that in my old phone ill update the thread again.
I have to say though, i am extremely surprised and irritated by the absolute lack of support I've received from this site. i would always come here to find answers in other threads and the community seemed pretty awesome, so its pretty unfortunate that i haven't gotten even a single reply. i guess people only want to help others when they already no the answer...
Click to expand...
Click to collapse
Have you found a solution to this? My phone did the exact same thing yours did last Friday. I tried several button combos and the only thing that gave me some hope was resetting (power + vol. down). I was able to get the LG splash, then the ATT splash and jingle with the LED lights changing colors, but that was it, went back to dead. I'm debating ordering a battery and some tools to try and get this working again.

thestrangebrew said:
Have you found a solution to this? My phone did the exact same thing yours did last Friday. I tried several button combos and the only thing that gave me some hope was resetting (power + vol. down). I was able to get the LG splash, then the ATT splash and jingle with the LED lights changing colors, but that was it, went back to dead. I'm debating ordering a battery and some tools to try and get this working again.
Click to expand...
Click to collapse
Yeah, so i got the mobo in my phone and it turned on and everything was working again! however the mobo i bought had a broken battery connection so i could only use it if it was on the charger so i had to send it back. but replacing my motherboard will fix my issue.
as for yours i have no idea, if it wont turn on even with the charger plugged in then replacing your mobo may be a solution.
i still think its pathetic that no one with real experience has replied to this thread, i guess you cant believe what your told about this place unless your question is easy to answer.

blacklight215 said:
Yeah, so i got the mobo in my phone and it turned on and everything was working again! however the mobo i bought had a broken battery connection so i could only use it if it was on the charger so i had to send it back. but replacing my motherboard will fix my issue.
as for yours i have no idea, if it wont turn on even with the charger plugged in then replacing your mobo may be a solution.
i still think its pathetic that no one with real experience has replied to this thread, i guess you cant believe what your told about this place unless your question is easy to answer.
Click to expand...
Click to collapse
Where and how much was your mobo? Did you have to solder anything?

thestrangebrew said:
Where and how much was your mobo? Did you have to solder anything?
Click to expand...
Click to collapse
i got it on eBay, the original price was like $120 but i put in an offer of $75 and they took it. when you buy it make sure you compare the pictures on the posting to your actual Mobo.
All that you will need for the switch is a credit card, a knife, an extremely tiny screw driver, and some double sided tape(the tape is optional).
as you can see in my picture, the board i bought is on the right and the old one is on the left. you have to watch for stuff like that when buying a part like this.
i think I'm about to buy a D800 G2 with a busted screen for $40 in the next hour, if i get it ill let you know how it goes.

Success!!!
Alright so yesterday i did buy that busted G2 and when i met up with the kid i made sure everything worked before i bought it. i got back to work and made the switch(i was going slow and i was debating on swapping the charging component, took about 35 minutes).
I did not wanna put my Sim in the phone until after i had downloaded all my apps and configured all of my settings the way i like them, so about 6 hours later i get a chance to make the final switch over. when i did put in my SIM everything APPEARED to work fine, but when i left my home i realized that my data was not sending or receiving anything at all? i went to the grocery store and bought a glasses repair kit for the screwdriver inside and opened the phone back up, everything appeared to be connected properly.
I left and called AT&T customer support and this guy helped me fix the issue, apparently their system though i was still using the temp iPhone 4 i had. after he switched the old IMEI number to my new Mobo's IMEI, i restarted my phone and it worked perfectly! i highly recommend taking this route if you can get a new board for less than a new G2 costs.
The Mobo i got off the kid is legit too, i guess he bought it only a month or two ago because it has some features i did not have like the knock code. i also got it rooted and flashed TWRP, not sure if ill flash a G3 ROM or leave it like it is.

Fingerprint scanner not working!

So just now my fingerprint scanner stopped working.
It was fine an hour ago and now it won't recognize my finger. I have to unlock it with the passcode.
I've tried adding a new finger and when it asks to press my finger down, I do so and will lift it off to put it on again but it will say lift your finger for like 4 - 5 seconds as if it doesn't realize I took my finger off until 4 - 5 seconds later.
I've done a reboot a few times and same thing. I really don't want to do a hard reset but might be my next step.
Anyone else experiencing this? Or have suggestions?

jzero88 said:
So just now my fingerprint scanner stopped working.
It was fine an hour ago and now it won't recognize my finger. I have to unlock it with the passcode.
I've tried adding a new finger and when it asks to press my finger down, I do so and will lift it off to put it on again but it will say lift your finger for like 4 - 5 seconds as if it doesn't realize I took my finger off until 4 - 5 seconds later.
I've done a reboot a few times and same thing. I really don't want to do a hard reset but might be my next step.
Anyone else experiencing this? Or have suggestions?
Click to expand...
Click to collapse
Mine just started doing this tonight. I have no idea what's causing it, but I really don't wanna do a hard reset.

It's the weirdest thing, and really bothering me since it's a security feature.....
I'm still holding off for now but if I can fix it by the end of tonight I will do a hard reset.
If THAT doesn't work I'll be marching right into Tmobile tomorrow first thing and won't be leaving without a brand new phone!

Did a factory reset.
I was able to add a new fingerprint but there is now a huge delay before unlocking the phone.
F**king pissing me off. $600+ phone giving me crap like this.
Replacing tomorrow

Can't add another fingerprint now. I get this error, can anyone point me in the right dorection?

Galaxy s6 fingerprint not working
After initial set up of my Galaxy S6 my fingerprint worked briefly then failed to match since. Deleted the fingerprint and added three different fingers prints and still no resolve. I returned the first phone to T Mobile and they exchanged for a second device. Exactly the same issue. Since the phone is so new, not alot of posts are made addressing this issue. Will be calling Samsung next. If anyone has a fix, please post.

Damn sorry to hear. Tmobile overnighting a new one today. Hopefully my new one doesn't have this issue, I'm ALMOST tempted to return completely if this is going to be a issue. This is BS

Same issue with mine!!
I'm returning this phone now

Funny thing mine was having the same issue and it's starting to work again. Still slow but will unlock, not sure what is going on

Which version are you using? As I know, there was an update on Friday lastweek.

jzero88 said:
Same issue with mine!!
I'm returning this phone now
Click to expand...
Click to collapse
Hey a friend just told me he got the same problem
just that he doesnt remmber the pin code
any idea what to do?

I have started to develop this issue since today morning. I have the latest update from Samsung too. It works once in a while but this is not good enough. Not sure whether to return the phone over this.
UPDATE - I deleted the existing finger prints and then redone them again. It works but only at a certain angle and not as efficiently as it was the last couple of days.

mareen77 said:
I have started to develop this issue since today morning. I have the latest update from Samsung too. It works once in a while but this is not good enough. Not sure whether to return the phone over this.
UPDATE - I deleted the existing finger prints and then redone them again. It works but only at a certain angle and not as efficiently as it was the last couple of days.
Click to expand...
Click to collapse
I had the same issue. After tinkering around for a bit, the scanner seems to function fine when power saving mode is turned off. YMMV.

Mine is doing the same thing. I don't think this is a hardware issue though so you probably won't see much difference with getting a new phone or a hard reset even. At this point it's wait until a patch / new firmware is released that resolves the issue or play around with the settings to if something is conflicting with the scanner process.

While I do not have the non recognition issue, it is definitely very slow to unlock. Sometimes takes a full 2-3 second to register and unlock. Can even scan the finger pull it off and will take a couple seconds to unlock, so it seems more of a processing/software issue.

Mine has now developed this issue as well. Was hit or miss for about a day, now it doesn't work at all. In fact, if I press the power botton and the lock screen comes on for a second or so and now unlocks itself. I've tried adding new fingerprints and messing around with the settings, but nothing seems to work. I noticed when looking at the list of fingerprints, one would periodically flash blue. I went in to add a new fingerprint and before I could even start, I noticed a fingerprint starting to register. So I sat and watched and sure enough, an entire fingerprint would go through and register without me placing a finger on the key. I tried cleaning the home key thinking it could be reading a dirty or left over print, but no such luck. Bad deal here. I love this phone, but whatever this issue is is complete garbage. It's almost like its registering its own prints...

Just curious. If you're having these issues is your phone rooted and or do you have apps frozen/removed. Thanks

I'm running pure stock...including TW

I was just under my 14 days so I went ahead and returned my s6 this morning. Sprint gave me a new unit that I haven't had time to test out, but hoping this issue isn't going to plague these devices. I'll update if there are further issues.

Same issue here. Really frustrating!

Nexus 5 water damage - screen's all black - motherboard related?

Hello guys,**
Well few days ago I accidentally dropped my Nexus 5 in a glass of water for just 1 sec. So I immediately switched it off and wait a bit to let dry then restarted it, and all seemed to work fine. But just some days later and up to now the phone boots up all fine as usual to the lock screen, and from there I can pull down the notification bar (and navigate through it, activate/deactivate wifi, etc..) but when I unlock it to get to the home screen it becomes all back and nothing appears on the screen even though the phone is still on.*
It's really confusing and weird. When I call the phone it rings (so no signal or sound problem) but I can't still access the screen to take the call as it's all back and unresponsive.
Following some suggestions I disassembled the phone and cleaned it dry but same results again! So now I think the problem is somehow related to the motherboard, coz as you might notice on some of the pictures attached, it seems that some plastic parts have melt down to cover other smaller parts. Anyway guys,*I'm just wondering if some of you guys had experienced something like that and if you were luckier*to find a solution or any directives that could help. Or you even think that's a motherboard problem like, do you know any ways to fix that o buy a new one somewhere??
PLEASE!!

Sorry apparently, I can't publish links until I get like 10 posts or plus..
But anyway guys, I'd really appreciate your help.

Why did you power it on and short circuit it on purpose for??

Bump

@SekouCheikh

Maybe it's a coincidence that you dropped it in water and this happened a few days later. Once in a blue moon mine does something similar to this (although not usually as start up only after lots of use), but I think it's related to an app or xposed. I only notice it after installing a bunch of crap again. Maybe try a factory reset (do it though the computer) just to see if it is somehow not hardware related? That's what I would try first.

Help please

Ttt

Wait... Are you seriously posting from 2 different accounts??
<...>
First, simply try to factory reset or flash a new rom. There is not enough evidence to be sure it's a hardware problem, it could just as well be a coincidence that it started happening just now.

-SmOgER said:
Wait... Are you seriously posting from 2 different accounts??
<...>
First, simply try to factory reset or flash a new rom. There is not enough evidence to be sure it's a hardware problem, it could just as well be a coincidence that it started happening just now.
Click to expand...
Click to collapse
No, I just like to help

Help Op solve the problem please

Ttt

Screen Failure

Wow it has been a long time XDA, how is everyone?!
Anyways...last night as I was reading a text message my screen suddenly turned off and won't turn back on. Before this the screen showed no signs of damage, no artifacts and no tinting issues. The phone has never been wet and never been dropped. It is an unlocked Snapdragon model purchased directly from Samsung the day it was released.
The screen seems to still respond to certain things:
-Battery charge sound plays when plugging the phone in
-Holding power down seems to lightly vibrate the phone
-Putting S pen back into place vibrates the phone
-Calling my phone works (ringtone plays) but nothing appears on the screen
-Randomly tapping the screen like a mad man will make the texting noise
I've tried every button combo (felt like I was playing a **** flute) and I have tried plugging it into my PC but it does not recognize it.
Anyone else hear of issues like this?
Any recommendations before it goes back to Samsung?
Thank you for your time

Try a hard reboot with the control keys.

blackhawk said:
Try a hard reboot with the control keys.
Click to expand...
Click to collapse
Unfortunately nothing seems to work

Sounds DOA, sorry to hear that
Try a full charge. Pull the SD and Sim cards too.
Don't think it will help but nothing to lose.
Probably a failed soldier joint, connector or a solid state component that wasn't that solid.

blackhawk said:
Sounds DOA, sorry to hear that
Try a full charge. Pull the SD and Sim cards too.
Don't think it will help but nothing to lose.
Probably a failed soldier joint, connector or a solid state component that wasn't that solid.
Click to expand...
Click to collapse
I tried that as well but nothing helped. Thanks for your suggestions, I understand these things happen but I really need my phone for work.
Any idea if they will repair it or replace it?

WangLung said:
I tried that as well but nothing helped. Thanks for your suggestions, I understand these things happen but I really need my phone for work.
Any idea if they will repair it or replace it?
Click to expand...
Click to collapse
Send it back to Samsung they'll either fully replace it or just replace the screen, one or the other but it won't make any difference the phone will still be fine after it's fixed. As long as you didn't do anything to cause it then it'll be taken care of free of charge.

MrMike2182 said:
Send it back to Samsung they'll either fully replace it or just replace the screen, one or the other but it won't make any difference the phone will still be fine after it's fixed. As long as you didn't do anything to cause it then it'll be taken care of free of charge.
Click to expand...
Click to collapse
Thank you, I'll be sending it out today.

WangLung said:
I tried that as well but nothing helped. Thanks for your suggestions, I understand these things happen but I really need my phone for work.
Any idea if they will repair it or replace it?
Click to expand...
Click to collapse
You're welcome, wish I could of helped. Sounds like you tried all that could be done.
If you're stateside see if you can get it done here.
Talk to Samsung US tech support. Philippines and SK tech support suck so keep trying until you get US if stateside.
No idea what they will do... lean on them if need be.
They'll first want to inspect it most likely.
Maybe they own up to it... that's the right thing to do.
If not, teach them some lessons. The screechy wheel gets the grease. Don't settle for anything less than that phone repaired or a new one.
Let us know what happens...

blackhawk said:
You're welcome, wish I could of helped. Sounds like you tried all that could be done.
If you're stateside see if you can get it done here.
Talk to Samsung US tech support. Philippines and SK tech support suck so keep trying until you get US if stateside.
No idea what they will do... lean on them if need be.
They'll first want to inspect it most likely.
Maybe they own up to it... that's the right thing to do.
If not, teach them some lessons. The screechy wheel gets the grease. Don't settle for anything less than that phone repaired or a new one.
Let us know what happens...
Click to expand...
Click to collapse
Quick update
Sending the phone in was not too bad, just log in to Samsung and go to your list of products and select warranty (My 2 factor authentication was enabled and it was texting the code to my broken phone, Luckily I had a backup phone)
It will give you the option of scheduling a timeslot with a Samsung Experience store if you have one near you or mailing it in (I'm in Hawaii and there are no Samsung Experience stores here so I had to mail it)
They pay for postage just make sure to follow the instructions (They ask you to disable some sort of Google security thing before sending it in and to include the power cable and charging brick)
Print out the label they provide to you then pack up your items nicely and drop it off to UPS
I'll continue to update for those who may have the same issue or for those who need to send their phone in.

WangLung said:
Quick update
Sending the phone in was not too bad, just log in to Samsung and go to your list of products and select warranty (My 2 factor authentication was enabled and it was texting the code to my broken phone, Luckily I had a backup phone)
It will give you the option of scheduling a timeslot with a Samsung Experience store if you have one near you or mailing it in (I'm in Hawaii and there are no Samsung Experience stores here so I had to mail it)
They pay for postage just make sure to follow the instructions (They ask you to disable some sort of Google security thing before sending it in and to include the power cable and charging brick)
Print out the label they provide to you then pack up your items nicely and drop it off to UPS
I'll continue to update for those who may have the same issue or for those who need to send their phone in.
Click to expand...
Click to collapse
Yea. But what do you do when they claim your service has been received in destroyed condition and such. I've dealt with Samsung here in the US several times and honestly scared to ever send them anything again. The stress. The chats. The whole ordeal was nearly life changing

TheMadScientist said:
Yea. But what do you do when they claim your service has been received in destroyed condition and such. I've dealt with Samsung here in the US several times and honestly scared to ever send them anything again. The stress. The chats. The whole ordeal was nearly life changing
Click to expand...
Click to collapse
I don't think that is helping the OP.
Let's wait and let him tell what happens...

blackhawk said:
I don't think that is helping the OP.
Let's wait and let him tell what happens...
Click to expand...
Click to collapse
Just my experience. But it happened. It sucks majorly.

Just a quick update.
I sent the phone out on the 16th, it took 3 days to get from Hawaii to Texas.
On the 20th it was inspected and repaired (LCD issue) I am expecting the phone to be back in my hands on Friday the 23rd.
Samsung didn't ask me anything nor did they give me any issues.
When the phone returns I will take a closer look and let you guys know.

TheMadScientist said:
Yea. But what do you do when they claim your service has been received in destroyed condition and such. I've dealt with Samsung here in the US several times and honestly scared to ever send them anything again. The stress. The chats. The whole ordeal was nearly life changing
Click to expand...
Click to collapse
I'm sorry that happened to you.
I just received my phone in the mail. Everything seems to be working fine.
Apparently they had to switch out the screen and the bottom firing speaker.
I'll post some pictures the next chance I get, now I just need to reapply a screen protector and I'll be good to go.

Yay

Awesome mate