Hey, everyone, I've had a serious issue with my latest Pixel 3 activation on Sprint.
Back in April I successfully activated a new Pixel 3, this one required a physical SIM (Unlike my original Pixel 3). However, once I received the SIM card it was successfully activated within five minutes.
Fast forward into May, and the new Pixel 3 was heavily damaged. Luckily I was able to get a new replacement, but this time around I've been having activation issues.
In late May I went to activate the newest Pixel 3 online, and it brought up an error. I called customer service, and they said that somehow both phones were showing as active on my line at the same time. After multiple days of back and forth, and promised phone calls to me which never occurred, they finally created a support ticket for me. Over a week later I was assured that this issue would be solved. Finally, when I entered the phone's IMEI it no longer showed as being active on my line, however, it provided an ICCID number completely unfamiliar to me. This ICCID number doesn't match any SIM cards I have, nor can I find it on the phone in question.
One question I have on my mind regarding ICCID numbers, my oldest Pixel 3 was activated via ESIM, and it was assigned an ICCID after activation. Could this be occurring with my newest Pixel 3?
My newest Pixel 3 does have ESIM capability, but that won't work, neither will switching the SIM card from the damaged phone. Customer service said the phone passed the BYOD check, but it won't activate. They created another support ticket for me, but the tech said if it doesn't work by tomorrow I should just return the phone.
I'm just looking for some help about what in the world could be going on here? Is Sprint's system just completely jacked up? Could the phone somehow be "faulty"? What else can I do?
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I'm posting here on behalf of a friend because I've tried everything I think I can do to help, but to no avail. I'll try to make this quick.
My friend bought a Galaxy Nexus LTE in December and it worked great for a few weeks, until the vibrator in the phone broke - he took it to a VZW store and they replaced it for him.
Upon receiving the replacement phone, he was having trouble with LTE staying connected. It would continuously drop and instead of falling back to 3G, it says he has no signal - signal indicator in settings displays a red bar (i.e. no coverage).
He took it back to VZW and they tried his SIM card in an employees phone - same issue happened to that phone. They then tried his SIM in a new phone off the shelf, same thing happened again.
Verizon is saying it's an issue with something at the account level, but I've encouraged him to go in and complain until they give him another replacement, just in case. However, it's very odd that his SIM card in three different GNex devices produces the same issue, even though his first one worked great. They have said that a future software update would fix this.
The other day I installed the leaked 4.0.4 update on his phone to see if the new radios would work, but the same issue kept happening. So I reverted him back to 4.0.2 so he could take his phone back to Verizon and beg for another replacement. Unfortunately I forgot to re-lock his phone so I still have to do that before he takes it in.
Has anyone ever heard of this before? It seems so odd that his SIM card would do this, but I still think that Verizon owes him another replacement device since he has a phone that isn't working like it should. He's getting a big discount on his family plan but he'd prefer to have LTE on his new phone.
I would love your thoughts - this just doesn't make sense to us. Any suggestions other than replacing the phone again? It sounds like VZW doesn't want to do that for him so it might be easier to fix it another way.
Can't speak for Verizon itself, but I have been through several SIM cards now on Telstra. Same issue, all of a sudden they are unable to pick up signal at all. Seems the pre-paid cards are more susceptible.
I'd ask for a replacement SIM, as opposed to a replacement phone as it's been proved the issue exists on multiple handsets already. If a new SIM doesn't alleviate the issue, the VZW rep may be right in that it is at the account level.
Good luck!
So i traded to a nexus 5 from my gs4. everything was good yesterday buuuuuut.
today, and i dont know what time, i havent been able to make calls or texts. everything else works.
called customer service, walked me thru some troubleshooting... no luck
went to the store, they tried doing some stuff, took out the sim and put it back in. worked for a sec. then no workie.
did a factory data reset, same deal. cant call, get calls or text.
i get this message when i call my phone or try calling from my phone "we could not complete your call, please try again"
its weird it will off and on let me call out from my phone. but cant get calls or texts
going to the store where i got it tomorrow.
anything have something similar happen?
Sounds like a hardware problem. DEMAND FOR A REPLACEMENT!
When I bought my second N4, I had a similar problem. It would connect to 2G but never 3G. LG replaced the whole unit for me
no wonder why he traded his n5..
Maybe issue is with the sim card. Tried another one?
I had a similar issue with a phone last year - turned out it was my Sim Card as mentioned above. To be on the safe side I would contact your carrier, request a new sim card but also request a new handset. A new sim card should only take two days to come maximum and you should not be charged for this, providing you are on contract and paying monthly.
+2 on the sim idea
Sent from my Nexus 5 using Tapatalk
Not really a question, more of a statement....
So, my Pixel arrived today from Verizon.... Cool, lots to play with before I am basically locked up away from home the next two days.
Open the box, nice phone, start it up, did a factory refresh (do this every time now for all new phones), and then inserted the SIM and started it up again...
The Phone Activation for the phone doesn't work. Thought at first, it was due to low signal, it not very strong where I live but never been a problem before... still nothing.
Call the 800 number it shows... talk to the rep and there is something weird, the IMEI and ICCID numbers are not in their database... how that happen?
Rep finally says I can take the phone in to a store and they will fix it (Can't do that today) or they can fill out paperwork to get it corrected. 12-24 hours.
Hmmm.... really no choice as I will have no access at all tomorrow and friday so I have to wait.
Hard to fathom that a phone from Verizon shipped to me from them is not properly setup in their database. Still using my Nexus 5X for phone but have the Pixel all setup ready to go when it activates. Just can't use it as a phone yet.
Finally, it activated. BTW, really like the phone a lot.
Well this turned out to be just a waste of time.
A day or two later the phone would only get 1xRTT and no celluar data. No calls in, no calls out... This was the day before Xmas. So the day after they had one on hold for me since stores were running out of stock. I went into the store they insisted I change the SIM card first and it seemed to work,
But when I got home it started to do the same thing. Other phones didn't have any issues there.
Naturally, the phone on hold was now gone. Told they would ship out a replacement... Nothing... checked almost daily and they said they were waiting for phones.
This morning, I was told it would not ship until the 20th of this month which would be almost a full month since I got the phone.
I canceled the order.
A family member is trading in an unlocked flip 3 for an unlocked flip 4, the flip 4 arrived on the 23rd. I popped in the sim card from the 3 and rebooted and could not receive calls. I placed a call from the phone and it worked, then I called it again and the call went through just fine, so I am thinking that it registered on the network and all is OK. A few hours later I called the 4 again, and the call did not go through... This is still happening today (the 28th) if I reboot the phone it works (for a few hours). I took the sim out of the 4 and put it back in the 3 and it works just fine. So, I don't know if the problem exists with the phone or with T-Mobile. It is on a pre paid TMO connect plan, so getting someone to look at this might be difficult as pre paid seems to be looked down upon with TMO.
EDIT: I just tried calling the old phone (flip 3) and again the call did not go through, but it did receive a text, and then I was able to call it....Sim card?
larryk said:
EDIT: I just tried calling the old phone (flip 3) and again the call did not go through, but it did receive a text, and then I was able to call it....Sim card?
Click to expand...
Click to collapse
I'd say call the cell provider, they might have to reset something - I had similar problem in the past and it was easily fixed.
^This^ and try a network reset, clear SIM toolkit data.
Replace sim card if these don't work; handle the sim card like a stick of ram. They can be damaged by ESD. While they are dirt cheap, a partial failure can be a pain to chase down. Any failure can leave you with no service. ESD damage may show up immediately or days, months even years latter. Almost all sim card failures are due to ESD. Most techs mishandle them; use ESD handling protocols.
Just wanted to share some info in case anyone else has this issue.
First P7P was highly defective. Video issues, connectivity issues, fingerprint issues, upload speed issues and a few more. Phone went back to Verizon after they sent me a replacement. I couldn't get the new phone to connect to the network, so I brought it to the local Verizon store. Guy pulls the SIM out of the old phone and places it into the new phone, and everything then seemed to work. I had assumed the new phone would connect via the eSIM, but I was totally wrong. Dummy me! Now I know
So, new phone seems to work until the first time I call a business number. Rings once and then hangs up. I can call my house and other cellphones no problem, but not certain business numbers. Can't even call *611 or #832 as both come up as "invalid number". Many, many hours of customer service at the tier 1 level doesn't fix the issue. Factory reset, clearing network connections, cache, safe mode, refreshing network and towers, nothing helps. Finally they connect me to tier 2 who thinks it may be a pSIM issue. She had me remove the SIM, and she tries to set up the phone on the eSIM. no luck, as Verizon states the IMEI number for slot 2 is not listed in Verizon's database. She puts in a ticket to get that number added, which is supposed to take a few days. She also told me that the SPAM settings (even though I'm making outgoing calls) had been problematic. She also said that some of the call filtering settings at Verizon's end can cause this, but neither seems to be my issue.
I head down to the local store and ask for a new SIM. I had asked for a new one when I got the replacement phone but the Verizon guy just put my old one into the new phone. Be advised, tier 2 says that the stores are told to never use the old SIM, and to always place a new one. Old SIMs can bring along old problems into the new phone! Well, I guess the store doesn't follow company policy.
So, getting back to the story... Today when I go in and request a new SIM, the guy says that my old SIM, which has a black stripe at the top, could be the issue as black stripe Sims supposedly have been having issues for a while now, and they've been replacing them with Sims that are totally white, with no black stripe. Why the guy 2 weeks ago put the used, black stripe, SIM back in, who knows....
This seems to have fixed the issue, as the phone numbers that I couldn't call, now work, including 611, *611, & #832.
Now, the only issue I'm having is that every time I've turned this new phone off, the color palette reverts to factory stock when the phone turns back on. My selected color palette (Settings/ Wallpaper & Style/Wallpaper Colors) still has a checkmark on it (greens in my case), and appears to be the selected, active colors, but the phone is using the factory stock blue color palette. My old phone kept the greens even after a restart, so I don't know what other issue is going on with this new phone. It's not a deal breaker, but there's something still not right.