Network Operator Does not Change After Unlocking

Network Operator Does not Change After Unlocking - General Questions and Answers

Hello
I would greatly appreciate any help in solving the issue below:
The phone in question is a SAMSUNG SM-A205U that has been originally locked to Spectrum network operator. The phone had a network sim lock, which was removed using an unlock service code.
Nevertheless, after the unlock it would seem that the operation was not completed fully....
As can be seen in the attached image - while the network does change to a different provider and calls can be made, the operator itself stays Spectrum.
Now, there exists an awkward condition: The operator is still Spectrum but the network is not his...
The result is even stranger - since I live outside the US it seems that every number I dial inland is dialed as if it is from abroad
(The phone displays a number with the international dialing code)
I am unsure what are the exact implications...but it cannot be good as the phone operates incorrectly. The operator should naturally be the same company its network I am using. Yet - when trying to change the network operator manually it always reverts back to Spectrum (even though the network I need is presented through the manual search)
Some questions:
1) Is there any way to relock the sim lock and then retry a code to network lock the phone again (I am sceptic...but had to ask)
2) If you encountered such an issue and have a possible solution - could you please explain it and I will give it a try?
3) Would an additional unlocking procedure (this time w/o a simlock but rather through an unlock server) may solve this issue?
4) In your opinion, assuming this issue is unresolvable what are the implications of having such a configuration on the phone (apologies for the lack of knowledge...)
Thank you so much in advance

Might want to try factory resetting the phone.

svetius said:
Might want to try factory resetting the phone.
Click to expand...
Click to collapse
this also your might want to set network selection as Auto

Hello.
Thank you so much for your reply and suggestions.
Both actions suggested above have been tried. Nevertheless, the phone just keeps reverting to the original provider.
The manual provider selection I described in my original post was done after ascertaining that automatic selection seems to be overridden by a constant parameter configuration that resides in the provider's field. As indicated it did not work either

Hello
A (partial) solution have been found for this issue:
As it turns out - it seems that the device CSC is linked with the selection of the provider. Hence, by changing the CSC to that of the target provider's - the problem may be eradicated (Iy did so in my case). It could be that by specifying a "pseudo" CSC (that is not related with any provider) thereby "exempting" the phone from reverting to the provider it was originally signed with and then seeking out and locking to the provider that owns the network being used.
If you run into such an issue - please give this a try and update.
If you have some knowledge about this - please update or correct if necessary
Thank you so much

IndiumX said:
Hello
A (partial) solution have been found for this issue:
As it turns out - it seems that the device CSC is linked with the selection of the provider. Hence, by changing the CSC to that of the target provider's - the problem may be eradicated (Iy did so in my case). It could be that by specifying a "pseudo" CSC (that is not related with any provider) thereby "exempting" the phone from reverting to the provider it was originally signed with and then seeking out and locking to the provider that owns the network being used.
If you run into such an issue - please give this a try and update.
If you have some knowledge about this - please update or correct if necessary
Thank you so much
Click to expand...
Click to collapse
get the U1 firmware for the phone from sammobile.com/firmwares but use samfirm to download it(literally 4x faster that directly from the site) unpack the zip and flash the HOME_CSC in Odin

Related

weird network lock?

Hello
I just recently got the optimus 3d. its brilliant!
With the help of this forum I've managed to root and get Clockwork then install thais rom.
amazing speed increase.
But i have just one issue.
My phone was locked to orange uk provider. when i bought the phone I had to call orange to have my phone 'activated'
only after i did that did the phone even receive a signal.
before that it just said emergency call only, or no signal.
now, i've unlocked the phone using a code. it now says no personalization when i check the lock menu.
but: when i insert another sim, vodaphone uk or 3 uk, it says emergency call only or no network.
whats going on?
please help...
thanks

after a search it seems other people also have this issue with no reply.
did anyone else have this problem and fix it?

pauliebb said:
Hello
My phone was locked to orange uk provider. when i bought the phone I had to call orange to have my phone 'activated'
only after i did that did the phone even receive a signal.
before that it just said emergency call only, or no signal.
now, i've unlocked the phone using a code. it now says no personalization when i check the lock menu.
but: when i insert another sim, vodaphone uk or 3 uk, it says emergency call only or no network.
whats going on?
please help...
thanks
Click to expand...
Click to collapse
The activation bit is for the sim card, I have a phone locked to O2 and what happens is you register the sim with them and then they enable it to use their network which is why until then it will say no network.
It is also the reason why if you put any other sim in the phone, and that sim has not yet been used to make calls, you get the same error.
As for the personalisation message on the unlock menu, I am unsure what you mean by the lock menu. I assume you mean the screen you see before you unlock your phone to use it each time, and did a search on google which produced no results but I would guess that if you are using a custom rom the message means you either have not personalised your screen or that the option is there to personalise it but has not been used.
Dave

mistermentality said:
The activation bit is for the sim card, I have a phone locked to O2 and what happens is you register the sim with them and then they enable it to use their network which is why until then it will say no network.
It is also the reason why if you put any other sim in the phone, and that sim has not yet been used to make calls, you get the same error.
As for the personalisation message on the unlock menu, I am unsure what you mean by the lock menu. I assume you mean the screen you see before you unlock your phone to use it each time, and did a search on google which produced no results but I would guess that if you are using a custom rom the message means you either have not personalised your screen or that the option is there to personalise it but has not been used.
Dave
Click to expand...
Click to collapse
unlock menu - where you enter the network unlock code.
i'm trying to use my 3 uk sim, its been on contract for over 2 years.

I know that a lot of unlocked phones wont work with 3, if you google 3 unlock you will find a lot of people have problems and some unlock companies even specify they wont unlock to 3 network but if it does the same with non 3 cards or only works with one operator perhaps the unlock was only partial?
I did a search for pedsonalisation and all I found were various unlock sites saying that a sucessful unlock needs you to have a personalisation menu.
My previous android phone had a device lock and a sim lock, could it be your unlock has only partially worked? Is it only one provider whose network you can access?
Dave

mistermentality said:
I know that a lot of unlocked phones wont work with 3, if you google 3 unlock you will find a lot of people have problems and some unlock companies even specify they wont unlock to 3 network but if it does the same with non 3 cards or only works with one operator perhaps the unlock was only partial?
I did a search for pedsonalisation and all I found were various unlock sites saying that a sucessful unlock needs you to have a personalisation menu.
My previous android phone had a device lock and a sim lock, could it be your unlock has only partially worked? Is it only one provider whose network you can access?
Dave
Click to expand...
Click to collapse
you're being really helpful so i give thanks.
i have tried o2 and vodafone sims in the phone also but to no avail... always says emergency only or no network, with both showing no signal.
would flashing the original orange rom back then retrying the lock code help? as of right now when i go to the unlock menu and click network lock it prompts a message stating my phone has no personalization.

sorry missed out a little bit of info.
the only network that works is orange, it gets full signal and works perfect, but i'd really like to use my contract sim instead of pay as you go extra on orange.

I've done some more searching and found that on a lot of phones that personalisation message means the phone unlock has failed and that after a successful unlock it should say something like "network lock has been personalised".
You do only get a certain number of tries so don't enter the code over and over, if you are sure you entered it correctly it means the code you got just didn't work (I had that when unlocking my previous LG and had to buy a code from somewhere else as the first one didn't work at all).
I am not recommending this site, it's just one that explained how to unlock so am posting a link in case it helps, but the site says you need to enter two codes on an Optimus 3D. One is for network lock and one for service provider lock, I know that some people on the xda forums have unlocked their phones so I hope they will jump in and help solve your problem as really all I can do is google for the bits I am unsure of but it would seem your code did not work, or that you need two codes and only had one.
Dave

mistermentality said:
I've done some more searching and found that on a lot of phones that personalisation message means the phone unlock has failed and that after a successful unlock it should say something like "network lock has been personalised".
You do only get a certain number of tries so don't enter the code over and over, if you are sure you entered it correctly it means the code you got just didn't work (I had that when unlocking my previous LG and had to buy a code from somewhere else as the first one didn't work at all).
I am not recommending this site, it's just one that explained how to unlock so am posting a link in case it helps, but the site says you need to enter two codes on an Optimus 3D. One is for network lock and one for service provider lock, I know that some people on the xda forums have unlocked their phones so I hope they will jump in and help solve your problem as really all I can do is google for the bits I am unsure of but it would seem your code did not work, or that you need two codes and only had one.
Dave
Click to expand...
Click to collapse
just wondering if i could post a video link here to show how it happens, if not, mods can you delete this link:
http://videobam.com/YqMQH
might need to tilt head/computer screen
that was with orange sim, without orange sim it shows no signal and no network... its running thais rom.
heres a video of it using another sim.
when i start the phone with other sim, it prompts whether i'd like to use mobile data or not, but no connection!

pauliebb said:
just wondering if i could post a video link here to show how it happens, if not, mods can you delete this link:
http://videobam.com/YqMQH
might need to tilt head/computer screen
that was with orange sim, without orange sim it shows no signal and no network... its running thais rom.
heres a video of it using another sim.
when i start the phone with other sim, it prompts whether i'd like to use mobile data or not, but no connection!
Click to expand...
Click to collapse
http://videobam.com/ScZMP

Well having watched your videos I can clear up something, I think.
I had searched for terms based around "no personalisation available" which means your code did not work but searching for the actual message in the video "your phone is not personalised" produced completely different results.
That specific message means the option you are clicking on is not locked (not personalised by your provider) at least according to various pages I have found including a few on other well known Android forums so if that's correct your unlock did actually work and that is why the message appears.
The page at http://www.cpkb.org/wiki/LG_enter_NCK_code also mentions this code and its cause.
If the other sims you try offer you data or mobile but do not connect, yet you can make calls, then you need to set up your apn for that provider. The apn tells your phone how to connect to your provider.
This is really easy to do but you will need a free app called Apn global from the android market at https://market.android.com/details?id=osatek.apn.global obviously you need it on your device which can be done in various ways, possibly easiest if you can connect via wifi and go to the market.
Install and run it, pick the name of your provider (the provider whose sim you wish to use) and it will create the mms and internet settings for you. Then mobile data should work.
Alternatively if you have an android phone which you already use that sim on, install to that phone and choose the apps backup option which will backup your exact settings to sd card so you can import them to another android phone.
If you have other providers apns on there you will probably need to tell the phone to use your new settings. Simply go to your phones settings menu, find the wireless settings option and click it then scroll down the screen to "mobile networks" and click that. Then click "Access point names" and choose the desired provider. I have three on my phone and you can always revert to any other settings if you change provider later.
The apn app is very useful, I have used it on a few phones, it has a large list of providers worldwide so you should find your choice of provider there and hopefully that will solve your problem.
Dave

Thanks for the reply dave, but I have yet more bad news sadly.
I can't actually make calls, as shown in the second video it shows no network/emergency calls only.
It's hard to believe no-one else has this issue.
I have owned lots of android in the past(started with g1, then hero, then jumped to zte blade then galaxy 1, now this) none of them posed any difficulty removing network lock.
Its such a strange problem that a search of this forum shows at least one other person had this issue but no-one could help.

Sorry if this sounds stupid but have you gone into the settings menu on your phone (Settings/Wireless and Networks/Mobile Networks/) and chosen the "select your network provider" option?
There you can force your phone to use a specific network provider.
Dave

mistermentality said:
Sorry if this sounds stupid but have you gone into the settings menu on your phone (Settings/Wireless and Networks/Mobile Networks/) and chosen the "select your network provider" option?
There you can force your phone to use a specific network provider.
Dave
Click to expand...
Click to collapse
I have with error "Unable to connect to this network at this time. Please try again later."

I don't think I can help, though I did some more googling and on the cyanogen mod forums someone posted a similar problem....
I've been using the nightly builds of CM7 since they came out and have had no network problems. I then installed version 7.0 [stable] when it came out, and just yesterday I installed version 7.0.3 [stable].
I have had no signal since, and whenever I try and select my network from the Settings > Wireless & Networks > Mobile Networks > Network Operators, it comes up saying "Unable to connect to this network at this time. Please try again later.".
It is nothing to do with my network provider, as my brother's phone works fine and he is on the same network as me.
I am on Three Mobile.
Please help!
RESOLVED: I just wiped all userdata and reflashed CM 7.0.3, I'm a very impatient person
Click to expand...
Click to collapse
If you fail to get a solution this option may help but probably best as a last resort. One thing I did notice when watching your second video is that you have the wireless on, this will stop your phone connecting to any providers mobile data so at least as far as mobile data goes you won't be able to use it when connected to wifi and would have to switch wifi off in order to test the mobile data connection.
Also I know that on my O3D my wireless sometimes seems to cause my phone signal to switch off with the little x. I doubt that is the cause of your problem but may be worth trying to connect with no wifi.
Dave

mistermentality said:
I don't think I can help, though I did some more googling and on the cyanogen mod forums someone posted a similar problem....
If you fail to get a solution this option may help but probably best as a last resort. One thing I did notice when watching your second video is that you have the wireless on, this will stop your phone connecting to any providers mobile data so at least as far as mobile data goes you won't be able to use it when connected to wifi and would have to switch wifi off in order to test the mobile data connection.
Also I know that on my O3D my wireless sometimes seems to cause my phone signal to switch off with the little x. I doubt that is the cause of your problem but may be worth trying to connect with no wifi.
Dave
Click to expand...
Click to collapse
I'm going to try reinstall the original orange rom that came with it and downgrade baseband, if that fails to work after a full reinstall using lgflashtool I'll have to try get another phone.
thanks for all your help dave, i really appreciate it!

A popular unlock site says the only steps needed to unlock to any network are...
1. Input a non accepted simcard
2. Phone will display enter “Sim network unlock PIN” or “Enter Network Unlock Code”
3. Input the 8 or 16 digit unlock code that was emailed to you
4. Phone is unlocked!
If you did this, which you obviously have, your phone is unlocked and the problem must be something else but if you're going to flash a copy of the orange rom you might want to check first with one of the more knowledgeable users here that the rom won't replace some of the locks you already removed.
I checked around and from what I have found it should be as easy as put the new providers apn on your phone, select their settings from mobile networks menu for provider and also mobile data and that should work.
One orange customer who unlocked a different model android phone found that all they had to do was flash the radio only (not the rom), not sure how you do that but there are probably guides on xda.
Dave

I flashed the original orange rom and after flashing the froyo basrband it suddenly worked. Flashed gb again and it still worked, seems i just hsd to reflash basebsnd/radio like you said.
Thank you so much
Sent from my LG-P920 using Tapatalk

Hi pauliebb,
I have the same problem that you had. I bought a used unlock O3D vodafone ES to gift to my brother, he lives in south america and he told me that the mobile does not recognize his SIM. What did you exactly do you did to reflash the baseband firmware???
I supposed thet the mobile is unlock because it shows the same message when enter to the unlock options "phone is not personalised"
Regards

the same problem
i have the same problem, i have phone from plus gsm poland, phone is not personalizet but read only sim card from plus, diffrent card not read and show info no sim card, help me how resolve this problem?

[Completed] Help! Tmobile Samsung S7 locked only on 1800 mhz band. Already rooted

Hi everyone.
Last time i was in xda forums was when i try to mod my windows mobile CE 5.0 lol
This is my sad story:
I bought in the US a samsung s7 with T-Mobile SM-G930T, i paid a guy who 'unlocked' it in there. After that i brought it to Colombia, in here i run the T-mobile unlock app which succeded and erased itself after that. Then the cellphone started working with all the mobile companies in my country except for one that operates over 1800 mhz, other companies do work fine. When i insert a simcard of this company it just says that 'Not registered in network' and wont do nothing. I already tried to put the APN settings correctly (Actually it automatically loaded every company settings detected).
After that i tried to root with a modded Odin with a custom ROM and it succeeded and i got the SuperSU application, tho the cellphone its a little laggy now, but neither that way it worked. Anyone knows how where should i start looking?
I went to this company support and they sent me to Samsung support, which redirected me back to this company, lol
Thanks in advance guys

XDA Visitor said:
Hi everyone.
Last time i was in xda forums was when i try to mod my windows mobile CE 5.0 lol
This is my sad story:
I bought in the US a samsung s7 with T-Mobile SM-G930T, i paid a guy who 'unlocked' it in there. After that i brought it to Colombia, in here i run the T-mobile unlock app which succeded and erased itself after that. Then the cellphone started working with all the mobile companies in my country except for one that operates over 1800 mhz, other companies do work fine. When i insert a simcard of this company it just says that 'Not registered in network' and wont do nothing. I already tried to put the APN settings correctly (Actually it automatically loaded every company settings detected).
After that i tried to root with a modded Odin with a custom ROM and it succeeded and i got the SuperSU application, tho the cellphone its a little laggy now, but neither that way it worked. Anyone knows how where should i start looking?
I went to this company support and they sent me to Samsung support, which redirected me back to this company, lol
Thanks in advance guys
Click to expand...
Click to collapse
Hi,
It seems your phone is region locked due to which you are locked onto a particular mhz network frequency...
yes the first step would be to try to a custom rom to see if this over rides this situation or you could try below situation below... this is ideally for s6.... or atlast google search...
http://forum.xda-developers.com/verizon-galaxy-s6/general/enabling-using-servicemode-t3109579
Ok, since now we have root, many users wanted to know if they can lock onto certain LTE frequency bands using Samsung's ServiceMode. So here is a quick guide.
ServiceMode is Samsung's proprietary Engineering Mode, built within the TouchWiz framework, readily available on International variants, and some domestic like T-Mobile. It allows us to observe the RF connection, change certain RF related settings, and lock our phones onto specific technologies and frequencies. Sadly, Verizon has been blocking user access to Engineering Mode for years now.
So in order to enable access to ServiceMode on Verizon GS6/Edge you'll need to:
- Download Root Explorer
- Navigate to /efs/carrier/HiddenMenu
- Use TextEdit to open it (not text viewer)
- Change the value to ON (upper case), Save and Exit
- Restart the phone
Once restarted you can dial:
*#0011# to observe the connection
If you want to lock your device onto a specific LTE band (13, 4, 2):
*#27663368378#
- UE Settings & Info
- Settings
- Protocol
- NAS
- Network Control
- Band Selection
- LTE Band Selection
Here you can force your phone onto a specific Verizon LTE Band (13, 4, 2), or use LTE ALL if you have VoLTE (Advanced Calling) enabled as this will eliminate the need for CDMA radios.
To go back to default, go through the same process but at Band Selection make sure to chose AUTOMATIC.
There are a lot more settings here, you can enable AMR WB on UMTS if you use T-Mobile so you can get HD Voice on their UMTS layer, etc... Carrier Aggregation has already been enabled, so no need to tweak that.
If you aren't sure what certain settings and values correspond to, it's better to avoid tinkering. You're responsible for your own actions.

According to this thread, he posted via visitor.
Then he registered and posted his query here so he seems to have posted in correct section.
Just documenting this here.
Thread closed!
Regards
Vatsal,
Forum Moderator.

S6 unable to see test mobile network

I'm building a test mobile network on some laptops and with a software defined radio based on Open AirInterface (is googleable, but I can't post the link cos I'm a newb) code, and I have this up and running. Additionally, I've bought some programmable SIMs to work with it on a bunch of phones. The information on these I've added into my HSS implementation. The Country Code/Network code deployed on the SIMs is 901/70 - so it doesn't interfere with commercial networks.
I'm testing with a bunch of phones in an isolation chamber, and my end goal is to shift the network into something I have a license for and "go public", but this network will have a low channel bandwidth (3MHz or 1.4MHz in Band 3 LTE). Not many phones have supported this, so I started with a 5MHz channel, which most do support - and I've successfully connected an S4 and a Nexus to my little network. However, when I tried the S6 with a SIM that worked in another phone, it cannot even see the network. I've seen hints of Samsung doing operator whitelisting, but would like to know if this is the case and, if possible, how to add my operator codes into the whitelist.
So far, I've tried the following:
a) "*#0011#" puts you into ServiceMode where you used to be able to enable/disable frequency bands and other such settings with the "Q0000" menu entry - but it looks like Samsung have squished this, also I know the phone has Band 3 operational as I can put a commercial SIM in it that runs on that band. I've not found any way of actually modifying any settings within this mode.
b) I found the file "/system/etc/apns-conf.xml" which contains a list of operator APN addresses - I updated mine to contain my settings, but no joy, and if I "reset to default" my APN settings, my settings are not picked up and I have to manually add my APN (but at least that stays selected)
c) I found some databases in "/data/data/com.android.providers.telephony/databases/", in particular "nwk_info.db" and added my network details to it. The phone then changed from basically saying I was only able to make emergency calls to "Selected mobile network (901/70) unavailable", which kind of at least hints I've moved it in the right direction
The S6 is running a rooted factory reset, and allows SIMS from two different commercial operators on it so it should be completely unlocked. It's never been out of the country, so should have "defeated" the region locks that Sammy put on the phones nowadays (although it begs the question whether rooting the phone resets this and perhaps it's still awaiting 5 mins of calls via a local SIM?).
Does anyone know of a whitelist of MNC/MCC numbers I can add my settings to? Or any other possible solution to this?
The long winded solution is to change the MNC/MCC info on each of my SIMs, but that's a PITA and I'm not even sure it'll work yet (I will attempt to try one soon, but changing the configs on my mobile network is also non-trivial!)

Security policy prevents use of mobile data

Hi all. I just bought a S10e (G970U, Snapdragon) from China in order to use it in Spain, with Orange as a carrier. Once I set it up, everything worked fine for about 20 seconds. After that, the mobile data locked down. When I try to turn it up again the device says: "Security policy prevents use of mobile data". I tried to factory reset it several times, try different google accounts, try different SIMs, erase the data from some SIM- and network-related apps, but nothing changes. I guess that this has something to do with Samsung Knox.
What should I do? Is recommendable to contact Samsung support? Can I flash another firmware/ROM that fix this issue? Thanks a lot, any help is appreciated.
PS: Calls and SMS are also locked.

@txordi
Maybe this will help?
https://www.samsung.com/nz/support/mobile-devices/security-policy-updates/

djg269 said:
@txordi
Maybe this will help?
https://www.samsung.com/nz/support/mobile-devices/security-policy-updates/
Click to expand...
Click to collapse
Hi. Thanks a lot for your help! I tried it and nothing changed. Indeed, the security policies were already updated out of the box...

I had the same problem. I had a signal but could not send/receive SMS or calls. After talking with carrier tech support and Samsung, I went to a UbreakIfix store, where they told me the 10e phones have a problem with the antenna on the motherboard. They said I needed to send the phone back to Samsung to get the mobo replaced. I just sent it back to the seller and bought an S20.

Also on S10+
I'm having the same problem on my GM-975U1 S10+. Basically mobile data and texting works long enough to authenticate into the Samsung account during setup, but once the android home screen appears after finishing the setup I can't place any calls and trying to enable mobile data gives a "Security policy prevents use of mobile data" error when attempting to enable it. Neither AT&T or Samsung have given instructions on how this can be fixed. It's behaving similarly to if the phone's IMEI were on a blacklist, but I get immediately shut out once the setup process completes.

kriegersaurusrex said:
I'm having the same problem on my GM-975U1 S10+. Basically mobile data and texting works long enough to authenticate into the Samsung account during setup, but once the android home screen appears after finishing the setup I can't place any calls and trying to enable mobile data gives a "Security policy prevents use of mobile data" error when attempting to enable it. Neither AT&T or Samsung have given instructions on how this can be fixed. It's behaving similarly to if the phone's IMEI were on a blacklist, but I get immediately shut out once the setup process completes.
Click to expand...
Click to collapse
have you found any solution yet I am having same issue with my samsung s10e and I don't even understand what app or policy is preventing me from making calls. BTW I am using clean esn phone. As soon as I pass the setup screen LTE signal goes away and it stops working.

aakashpsp said:
have you found any solution yet I am having same issue with my samsung s10e and I don't even understand what app or policy is preventing me from making calls. BTW I am using clean esn phone. As soon as I pass the setup screen LTE signal goes away and it stops working.
Click to expand...
Click to collapse
I haven't found one yet either. Apparently the phone I purchased is locked to Tracphone after paying for an IMEI lookup (got scammed by an ebay seller who said it was the unlocked model), and the phone isn't able to do calls/mobile data properly except during the initial setup. Tried with SIM cards from two different US providers that both aren't working on it, and can connect to wifi just fine. Can see in the phone information test menu by dialing *#*#4636#*#* that my sim is being recognized, shows my phone number and IMSI, can switch between network types and see the cell towers it connects to; but isn't able to send/receive calls or mobile data. It fails the Ping test with 'Fail(2)' and HTTP Client Test with 'Fail: IOException'.
It's also showing that the phone receives a call inside of the Service Mode menu by dialing *#197328640# and going to '[1] BASIC INFORMATION'. Placing a call from another phone shows that my S10+ is picking up LTE bands and has some RF parameters that change when my number is being dialed, but don't get the option to pick up the call. It's also able to detect that I have a voicemail but am not able to dial in and listen to it. The Tx Pwr says '-- dBm' so I ultimately can't tell if it's a software or a hardware problem.

kriegersaurusrex said:
I haven't found one yet either. Apparently the phone I purchased is locked to Tracphone after paying for an IMEI lookup (got scammed by an ebay seller who said it was the unlocked model), and the phone isn't able to do calls/mobile data properly except during the initial setup. Tried with SIM cards from two different US providers that both aren't working on it, and can connect to wifi just fine. Can see in the phone information test menu by dialing *#*#4636#*#* that my sim is being recognized, shows my phone number and IMSI, can switch between network types and see the cell towers it connects to; but isn't able to send/receive calls or mobile data. It fails the Ping test with 'Fail(2)' and HTTP Client Test with 'Fail: IOException'.
It's also showing that the phone receives a call inside of the Service Mode menu by dialing *#197328640# and going to '[1] BASIC INFORMATION'. Placing a call from another phone shows that my S10+ is picking up LTE bands and has some RF parameters that change when my number is being dialed, but don't get the option to pick up the call. It's also able to detect that I have a voicemail but am not able to dial in and listen to it. The Tx Pwr says '-- dBm' so I ultimately can't tell if it's a software or a hardware problem.
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I am facing the same exact issue my sim number it shows inside the phone and signal I am getting is in negative dbm also my sim receives calls during the initial setup and as soon as the setup completes the LTE network goes away call gives error " call not sent". I am irritated by this now and there is no root available for this model so I cannot flash any custom rom to check. I have seen many people have same issue but no solution yet.

If your phone locked to a particular network, ie TracFone,AT&T, TMobile, Cricket, etc, then that is only network it will work on. Doesn't matter what custom ROM you use. You will need to get the network unlock code either from the network it's locked to or from a reputable online unlock site. Good luck getting it unlocked.

riggerman0421 said:
If your phone locked to a particular network, ie TracFone,AT&T, TMobile, Cricket, etc, then that is only network it will work on. Doesn't matter what custom ROM you use. You will need to get the network unlock code either from the network it's locked to or from a reputable online unlock site. Good luck getting it unlocked.
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my device is already unlocked. It is not an unlocked phone issue. This is some stupid policy which is preventing from making calls or using data. Maybe this policy is saved in EFS don't know.

aakashpsp said:
my device is already unlocked. It is not an unlocked phone issue. This is some stupid policy which is preventing from making calls or using data. Maybe this policy is saved in EFS don't know.
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That's strange, it's acting exactly like a network locked device. When you say it's unlocked, are referring to the bootloader or network? Did you buy it new, unlocked from a reputable dealer? Check the firmware and make sure it is unlocked. There are other thread here with the same issue and message, those are all network locked phones.

riggerman0421 said:
That's strange, it's acting exactly like a network locked device. When you say it's unlocked, are referring to the bootloader or network? Did you buy it new, unlocked from a reputable dealer? Check the firmware and make sure it is unlocked. There are other thread here with the same issue and message, those are all network locked phones.
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I don't know I bought it from mercari that seller told me it is tmobile unlocked, but while checking I found the model number is G970U1. csc is XAA and binary U4. Bootloader is locked. Networks seems to be unlocked as when I put it my sim card it works till initial setup screen and then stops working. I searched it maybe locked to Consumercellular but is there any way I can unlock it ? I didn't find anything online.

Sounds like the seller lied to you.

Is there any way to unlock CC device ? I am on Binary u4. I am able to flash both g970u and g970u1 firmware but no success.

riggerman0421 said:
That's strange, it's acting exactly like a network locked device. When you say it's unlocked, are referring to the bootloader or network? Did you buy it new, unlocked from a reputable dealer? Check the firmware and make sure it is unlocked. There are other thread here with the same issue and message, those are all network locked phones.
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My S10+ model G975U is network unlocked, with the bootloader locked. I bought a network unlock code, but am getting the same behavior where the intial setup allows me to sign into my Samsung account when putting in both an ATT and T-Mobile sim card. I've also tried reflashing it with several different firmwares both carrier locked and unlocked, but this phone has been sitting in my drawer for the past month since it's unusable. Probably will end up trading it in since I was scammed by the random ebay seller I bought this from.

kriegersaurusrex said:
My S10+ model G975U is network unlocked, with the bootloader locked. I bought a network unlock code, but am getting the same behavior where the intial setup allows me to sign into my Samsung account when putting in both an ATT and T-Mobile sim card. I've also tried reflashing it with several different firmwares both carrier locked and unlocked, but this phone has been sitting in my drawer for the past month since it's unusable. Probably will end up trading it in since I was scammed by the random ebay seller I bought this from.
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I'm having the exact same issue. Bought s10+ off ebay for 200 locked to consumer cellular. Bought an unlock code. It said unlock successful. Now get this error with any sim. It will show lte during initial setup only.
It will show that it's at&t or verizon when I put the sim in and populate the proper apn settings.
Before the unlock I would get the sim not provisioned error.
I did have to look up the dial code to make the unlock code window appear.
Now i can't actually use any service and i get the security policy error.
Finally was able to find the xaa firmware which seems to be the exact firmware on it.
Then lash that as no other u1 firmware would flash.

txordi said:
Hi all. I just bought a S10e (G970U, Snapdragon) from China in order to use it in Spain, with Orange as a carrier. Once I set it up, everything worked fine for about 20 seconds. After that, the mobile data locked down. When I try to turn it up again the device says: "Security policy prevents use of mobile data". I tried to factory reset it several times, try different google accounts, try different SIMs, erase the data from some SIM- and network-related apps, but nothing changes. I guess that this has something to do with Samsung Knox.
What should I do? Is recommendable to contact Samsung support? Can I flash another firmware/ROM that fix this issue? Thanks a lot, any help is appreciated.
PS: Calls and SMS are also locked.
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I'm from the Philippines and my niece phone is network lock ( Smart Telecom ) I can use the sim 2 slot since it's a dual sim using another network Simcard, unfortunately, it won't allow me to use mobile data so I tried unlocking it *#272*IMEI FROM SIM 1 SLOT# so I choose GLB for globe network or XTC to openline so here's what happens, it got reset so upon set up yeah other sim works have data but when finish setting up everything I can use data again on other network and a message pop up
Security policy prevents use of mobile data
so I guess even it allows other network Simcard on network lock phone it needs to be unlocked by the network where it was lock

Did anyone ever find a solution to this problem?
I'm having the exact same problem with a new samsung s10e I just bought. Security policy prevents use of mobile data, and no calls or sms will go through. LTE shows on setup, but disappears as soon as setup is complete.
I initially assumed the phone was locked, but the seller is reputable and insists it is unlocked. It's also a U1 model, and an IMEI lookup appears to show that it's unlocked. In connection settings under mobile networks, i'm also able to select multiple carriers, so I'm inclined to believe that the device really is unlocked.
Anybody here ever manage to solve this problem, or am I SOL? I would hate to be out 200 bucks on this phone since i'm past the return window.

I am having same isuue with samsung not S20 ultra (SM-N986U1) I bought the mobile and its unlocked the seller send to me photo for the check screen and its open USA but can not use mobile data and make any calls when a make a call the call ended and give me screen call not sent

aniratepanda said:
Did anyone ever find a solution to this problem?
I'm having the exact same problem with a new samsung s10e I just bought. Security policy prevents use of mobile data, and no calls or sms will go through. LTE shows on setup, but disappears as soon as setup is complete.
I initially assumed the phone was locked, but the seller is reputable and insists it is unlocked. It's also a U1 model, and an IMEI lookup appears to show that it's unlocked. In connection settings under mobile networks, i'm also able to select multiple carriers, so I'm inclined to believe that the device really is unlocked.
Anybody here ever manage to solve this problem, or am I SOL? I would hate to be out 200 bucks on this phone since i'm past the return window.
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esca91 said:
Hello everybody,
Could you share firmware of Sm-r900 ?
Thanls All for good work !
Bests regards.
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mosaad627 said:
I am having same isuue with samsung not S20 ultra (SM-N986U1) I bought the mobile and its unlocked the seller send to me photo for the check screen and its open USA but can not use mobile data and make any calls when a make a call the call ended and give me screen call not sent
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Click to collapse
Yes, there is a solution, but only from an experienced professional 3rd party business, which means there's no free solution

Can you flash ATT, VZW to XAA Branded in Download Mode

Forgive me if this has been covered but I havn't found the answer. I've flashed just about every phone I've ever had but my question here is can I / how do I flash to where the phone reads as XAA in download Mode?
The situation is my phone was originally on at&t. They unlocked it and I'm on Verizon. It all works great (it still says at&t on download Mode screen)
My problem is that if I log into the my Verizon app it disables my visual voicemail. I finally got a Verizon tech on the phone that explained that it is unsupported due to originally being on a different carrier and their system identifies that and disables the VVM. The only fix I can find is to put my sim in my backup S9+ that came from Samsung unlocked (or any Verizon phone) and I can then reactivate my VVM by resubscribing.
I currently have 3 Note 20 Ultras. One Each originally from Samsung, ATT and Verizon but the AT&T is the only one that is 512GB or I would just switch phones. I have flashed them all to U1 firmware but notice they all still reflect the original carrier in Download Mode so again my question is can I change this by flashing it / or is it just a matter of what sim card is in it when it's flashed? I need it to be seen as XAA by Verizon system so not to loose VVM... Pics attached.
Any advice here is greatly appreciated in advance.

Just a try... You can try the *#272*imei# method... But thats If it works. Not sure if the sims has to be in the phone for that to work.

GDHAMTON7 said:
Just a try... You can try the *#272*imei# method... But thats If it works. Not sure if the sims has to be in the phone for that to work.
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Yes it brings up this menu... So I just select the XAA and that's it? I've been reading forums and this method is reversible it seems ... I'm familiar with Odin and all that but these hidden menus are new to me...
Thanks for the reply btw

You may have to activate the bottom most option to stay.
Don't worry if you can't access the menu after the change. You can download samsung band selection and change to automatic or one of the lte options then back to automatic to get to the menu.

CSC Guide
CSC (which I think means Carrier Service Code) helps to set what options for settings show in the device for things like voicemail and wifi calling, as well as sets network code information for things like carrier aggregation combos.
When you go to your phone settings->about phone->software information and look in the Service Provider SW ver. section, you will see as the last line a combo like XXX/YYY/ZZZ. This indicates what carrier sales and network code is set and what brand the phone was manufactured as.
I think of the XXX/YYY/ZZZ configuration as follows
XXX=Sales Code-What kind of features are setup in the firmware like wifi calling, video calling and settings menus
YYY=Network Code-What kind of network features are set for things like carrier aggregation and LTE/5G bands
ZZZ=Manufactured as Code- What model the phone was originally manufactured as. Ot has no affect on the system settings or options. THIS CAN NOT CHANGE. IT SHOULD ALWAYS BE THE SAME. ONLY A ROOTED PHONE WOULD BE ABLE TO ACCESS THE FILES NECESSARY TO CHANGE THIS.
for more details, refer to post:-
[Guide] Service Mode and CSC Guide/Enable LTE/5G Bands and Services/5G Low Band on U1
Hello All, Many people have asked about service mode and CSC related questions and I thought we should get a discussion going that is all in one place. *DISCLAIMER* I do not take any responsibility for any issues that may occur from changing...
forum.xda-developers.com

Database Info

welcome