Hi,
My customer just bought brand new Samsung S20. He has receipt for it, original box and access to associated Google account. After first setup, login to Google and setting up the pin he performed an Android update which triggered reboot and asked for pin which he has forgotten.
Moreover the phone is in airplane mode. After login to Google on PC, "find my phone" shows the Samsung device as offline so as far as I understand password recovery won't work in this case?
Is there any way to turn on WiFi or cellular data to perform pin/password recovery from associated Google account?
Unfortunately adb is also disabled.
Fun isn't it?
And soooo secure.
He better start, again... from the beginning
Factory reset from the boot menu.
If he forgot his Goggle account password he'll need to recover that first.
OK, never mind. We don't need to keep the data, so after factory reset the phone will let to connect WiFi and login by Google account
blackhawk said:
Fun isn't it?
And soooo secure.
He better start, again... from the beginning
Factory reset from the boot menu.
If he forgot his Goggle account password he'll need to recover that first.
Click to expand...
Click to collapse
Thanks for the answer I was just writing about factory reset. I just realised how simple that was and why I didn't think about it for the last hour
ArturSworsky said:
OK, never mind. We don't need to keep the data, so after factory reset the phone will let to connect WiFi and login by Google account
Click to expand...
Click to collapse
Yay!
It's quit a useless pain... the new Android, learn chilling new forms of panic and dispare.
The 72 hour lockout is a really nice touch.
F google...
Related
Hello everyone.
Here is my predicament. My daughter has a TF101 that is OEM with no root/ROM etc. The tablet has been offline for a few months now. We attempted to bring the tablet online last night and of course we forgot the unlock code. The "forgot password" option with her gmail account will not unlock the system as the wireless we had is changed out and the tablet can not contact the google servers.
Can anyone help with a way to unlock the system. Or a way to backup the tablet so I can reload.
Thank you
Tony
Excuse me, but I don't quite understand what you mean. Do you need access to your internet router? or google account? if it's your router you can look it up on any computer connected to it, or reset the router (hold reset button for 15seconds) and set a new password. If it's google then try recovering the password on a physical computer.
tsman said:
Hello everyone.
Here is my predicament. My daughter has a TF101 that is OEM with no root/ROM etc. The tablet has been offline for a few months now. We attempted to bring the tablet online last night and of course we forgot the unlock code. The "forgot password" option with her gmail account will not unlock the system as the wireless we had is changed out and the tablet can not contact the google servers.
Can anyone help with a way to unlock the system. Or a way to backup the tablet so I can reload.
Thank you
Tony
Click to expand...
Click to collapse
Try this, just follow the instructions posted
https://play.google.com/store/apps/details?id=se.curity.android.screenlockbypass
Thing O Doom said:
Excuse me, but I don't quite understand what you mean. Do you need access to your internet router? or google account? if it's your router you can look it up on any computer connected to it, or reset the router (hold reset button for 15seconds) and set a new password. If it's google then try recovering the password on a physical computer.
Click to expand...
Click to collapse
OK. let me see id I can explain this another way. All I get on the logon screen of the transformer is to reset using your gmail account. The tablet is unable to reset as we type the gmail account and password with no results.
Any help would be great.
Tony
baseballfanz said:
Try this, just follow the instructions posted
https://play.google.com/store/apps/details?id=se.curity.android.screenlockbypass
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Click to collapse
I am unable to log onto the system therefore unable to install any apps from market.
Any other thoughts.
Tony
tsman said:
I am unable to log onto the system therefore unable to install any apps from market.
Any other thoughts.
Tony
Click to expand...
Click to collapse
Can you access the Play Store from a PC? This method require you use a PC.
You can install app to your tf from your PC, just log into the Play Store with the same google account as your tf.
Find the app, click install, choose the device and it will auto install to your device. After this app installed, choose another app, any app and do the same. If it work your lock screen will be bypass. Backup your stuffs, do a factory reset to get rid of the lock code
From what I'm reading he can't unlock the tablet due to too many attempts. He also can't unlock it with the google account because it can't access his wireless router. That would also make him unable to install the app to bypass the screenlock. I'm not sure if there is any other way to get around it. unless you take the tablet to somewhere else that you had used wifi and hope they haven't also changed their wireless. Other than that a factory wipe is all I can think of.
Can you just set the SSID and password on the wifi router to a known good value that the TF is looking for? In other words, make your current wifi mimic the old one?
ADB might be a option too, although I bet that is a slim chance.
After doing a full reset on my phone using Mobile Upgrade Q (which successfully removed CM and TWRP from my phone) I get an error message when trying to set up Android saying "sign in with a google account that was previously synced on this device." I've only ever used one google account with this device, so I'm not sure what the problem is.
passaloutre said:
After doing a full reset on my phone using Mobile Upgrade Q (which successfully removed CM and TWRP from my phone) I get an error message when trying to set up Android saying "sign in with a google account that was previously synced on this device." I've only ever used one google account with this device, so I'm not sure what the problem is.
Click to expand...
Click to collapse
Its factory reset protection, you have to log in with the google account associated with the phone prior to reset.... To avoid this in future or if you sell phone just remove your Google account in settings... accounts before factory reset... It's the equivalent of iCloud locking on Apple, designed to cut down on theft.... If you cant remember the password you can go to the Google account recovery page for assistance
https://accounts.google.com/signin/recovery
I don't understand. I WAS logged into the account prior to the reset, on CM. It's the only account I've ever used on this phone, and I haven't changed the password.
How do I unlock it? Is it even possible, or does it think I stole the phone?
Is it possible to reinstall TWRP and CM now? Just to have a useable phone?
passaloutre said:
I don't understand. I WAS logged into the account prior to the reset, on CM. It's the only account I've ever used on this phone, and I haven't changed the password.
How do I unlock it? Is it even possible, or does it think I stole the phone?
Is it possible to reinstall TWRP and CM now? Just to have a useable phone?
Click to expand...
Click to collapse
If you reset it any other way than from settings reset phone (i.e. Recovery mode or something like mobile upgrade Q) without first removing your Google acct your locked out for 24 hours(used to be 72 hours).
kal250 said:
If you reset it any other way than from settings reset phone (i.e. Recovery mode or something like mobile upgrade Q) without first removing your Google acct your locked out for 24 hours(used to be 72 hours).
Click to expand...
Click to collapse
But if it locked me out with the correct information, how can I be sure it will let me in after 24 hours?
passaloutre said:
But if it locked me out with the correct information, how can I be sure it will let me in after 24 hours?
Click to expand...
Click to collapse
Here is a writeup on how and why frp works like it does....
http://www.pcnexus.net/2015/12/what...gle-72-hour-lockout-android-lollipop.html?m=1
There are some hacks around it, but I have never tried them, best method to avoid frp headaches is to simply remove your Google acct prior to any reset
Is there anything special I have to do to login in 24 hours? Is it 24 hours from the first time I reset or the last time I reset (I wiped it a few times trying to get in)?
kal250 said:
Here is a writeup on how and why frp works like it does....
http://www.pcnexus.net/2015/12/what...gle-72-hour-lockout-android-lollipop.html?m=1
There are some hacks around it, but I have never tried them, best method to avoid frp headaches is to simply remove your Google acct prior to any reset
Click to expand...
Click to collapse
Thank you for the link. Just to be clear, in case future people ever find this thread: during the 24 hour lock out, you cannot unlock the phone, EVEN WITH THE CORRECT ACCOUNT NAME AND PASSWORD. Oddly enough, the device can still receive phone calls, and displays the caller's contact name. So it's definitely logged into my account, it's just locked out of doing anything except receiving calls. Also, I can hear that the phone is receiving text messages, though I have no way to read or reply to them.
Once I unlock it, I will update this thread with how and what it looks like, again, just in case someone finds this thread in the future, because this information is hard to find.
Same
passaloutre said:
Thank you for the link. Just to be clear, in case future people ever find this thread: during the 24 hour lock out, you cannot unlock the phone, EVEN WITH THE CORRECT ACCOUNT NAME AND PASSWORD. Oddly enough, the device can still receive phone calls, and displays the caller's contact name. So it's definitely logged into my account, it's just locked out of doing anything except receiving calls. Also, I can hear that the phone is receiving text messages, though I have no way to read or reply to them.
Once I unlock it, I will update this thread with how and what it looks like, again, just in case someone finds this thread in the future, because this information is hard to find.
Click to expand...
Click to collapse
I have the same issue were you able to unlock it? The only way I got back in was by installing cm12.1 but I would like to go back to stock.
Yes. 24 hours after my last reset, I was able to log in and unlock the phone.
dereks1989 said:
I have the same issue were you able to unlock it? The only way I got back in was by installing cm12.1 but I would like to go back to stock.
Click to expand...
Click to collapse
Before running mobile upgrade Q just remove your Google account in settings, I believe that will allow you to safely reset without triggering FRP...
Nice!!!
passaloutre said:
Yes. 24 hours after my last reset, I was able to log in and unlock the phone.
Click to expand...
Click to collapse
This happened to me yesterday so I hope it works for me as well.
You know what, I just happened to be looking for the official Alcatel factory flash tool and came across this post because after a few factory resets I was able to get the phone to boot up......BUT, as described above, the phone will only accept the PREVIOUS password which I forgot.... I simply requested a new password be created and it doesn't unlock the phone.
So now I too must wait 24, wow.
This is BS.. I mean, yeah I factory reset the phone because after my son accepted a system update, his phone kept bootlooping and his battery doesn't want to accept a charge now (so it seems per the display).....but what if I want to sell my phone? We have to remove the gmail account prior??????? Wow way to go Alcatel. And if this is actually an Android feature, it sucks.
Now, can anyone direct me to the actual official Alcatel upgrade tool????? I want to just flash this stock unrooted phone to out of box condition so we can trade his phone in. The Alcatel website no longer offers it from what I can see. Thanks!
igotroot said:
You know what, I just happened to be looking for the official Alcatel factory flash tool and came across this post because after a few factory resets I was able to get the phone to boot up......BUT, as described above, the phone will only accept the PREVIOUS password which I forgot.... I simply requested a new password be created and it doesn't unlock the phone.
So now I too must wait 24, wow.
This is BS.. I mean, yeah I factory reset the phone because after my son accepted a system update, his phone kept bootlooping and his battery doesn't want to accept a charge now (so it seems per the display).....but what if I want to sell my phone? We have to remove the gmail account prior??????? Wow way to go Alcatel. And if this is actually an Android feature, it sucks.
Now, can anyone direct me to the actual official Alcatel upgrade tool????? I want to just flash this stock unrooted phone to out of box condition so we can trade his phone in. The Alcatel website no longer offers it from what I can see. Thanks!
Click to expand...
Click to collapse
It's an android security feature introduced in 5.1 LP, it only triggers the wait if you reset any way other than from settings. It's similiar to an iCloud lock, so yes if you sell phone remove google account, or if your buying a used phone make sure the google account is removed prior to reset, or boot up phone and make sure you can get passed the lockout before buying it!!
http://www.alcatel-mobile.com/global-en/support/softwareUpgrade/list
kal250 said:
It's an android security feature introduced in 5.1 LP, it only triggers the wait if you reset any way other than from settings.
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Click to collapse
at last i understand why i never ever heard of it
my 6039y is still on 5.0.2 and i never removed gmail accout before made a reset with mobile q or any other way and google never did anything.
Sorry to make a new post but the old one was locked. I've recently had a problem with Google's Factory Reset Protection on a relative's phone but luckily managed to retrieve their Google account. I understand there is a lock out of 24 hours (down from 72 - correct?) after resetting the password after a factory reset. I just wanted to check up that the Google login screen after a fresh install and password reset behaves like the usual can't log in screen, when the new password is pending?
whatsoup said:
Sorry to make a new post but the old one was locked. I've recently had a problem with Google's Factory Reset Protection on a relative's phone but luckily managed to retrieve their Google account. I understand there is a lock out of 24 hours (down from 72 - correct?) after resetting the password after a factory reset. I just wanted to check up that the Google login screen after a fresh install and password reset behaves like the usual can't log in screen, when the new password is pending?
Click to expand...
Click to collapse
Greetings again,
This is not a help desk where you come to ask all your questions. 72 hours is the norm for factory reset protocol.
Any further questions can be directed here:
http://forum.xda-developers.com/general/help
Thread closed.
Hi
I just sold my S7 and beforehand I used the Settings menu to reset the phone. It also asked for the Samsung password too for some reason. I checked after the boot that the phone restarted in factory setup mode and it did, so I powered it off and shipped it.
Now the buyer has said that they see this msg on start up:
"an unauthorised attempt has been made to reset your device to factory default settings, connect to Wi Fi or mobile network to verify your identity"
Why is this?
They are saying that they have been advised that "the phone is locked" and so want to return it.
Why did the FRP get triggered? Is there any way out of this?
Obvs I really don't want to give the buyer my google userid (presuming this will allow them to to set it up) as even if I changed my password afterwards they could potentially do all sorts of stuff before I can change the password again ... Besides giving your login out just a no no in anyone's book.
mr-br said:
I checked after the boot that the phone restarted in factory setup mode and it did, so I powered it off and shipped it.
Click to expand...
Click to collapse
Did you check if everything was actually properly erased by going through the setup wizard again and seeing if it complained about an unauthorized reset, or did you just see the setup screen and thought everything was good? It also seems you didn't remove any accounts prior to the reset.
You should've removed all accounts, and disabled any screen lock methods on the device before even going into the reset menu on the Settings app. If you leave your accounts on your device, especially your Google and Samsung accts, both FRP and Reactivation Lock will assume that an unauthorized reset was made and as such it will store said accounts during setup in order to verify that it's *you* who reset the phone.
It may be possible for the buyer to bypass FRP and effectively remove your Google account from the phone, but if Samsung's Reactivation Lock was enabled and you still hadn't tripped Knox, then you're pretty much out of luck on doing that in any way. Removing the Reactivation Lock is incredibly hard if not impossible on some devices, so don't count on much if the feature is active.
If nothing is possible, the only choice you have is to talk to the buyer to see if he will temporarily send the phone back so that you can unlock the thing properly, then ship it again. But I doubt anyone would like to go through more hoops and expenses to get their used phone working and would rather just return it and get a refund.
Thanks for the info.
After the reset and restart I just saw the setup screen and thought everything was fine. All I knew from memory was that doing a reset via the Recovery boot menu would trigger the protection, but I had no idea that one had to actually remove the screen lock and accounts before doing a reset via Settings! I'm pretty sure that the Settings-Reset page even says it will remove all data & accounts etc. and I know it said nothing at all about removing lockscreen & accounts beforehand!
Even the specific page at https://www.samsung.com/us/support/answer/ANS00083965/ makes no mention of that step - how are folks expected to know this stuff?
Grrr, this is why I'm so frustrated at how such a seemingly simple operation is so screwed up - no wonder folks love iphones [ducks] ....
The buyer is non-technical but I've persuaded them to give me a go at talking them through entering my google userid over the phone - and then straight afterwards I'll change the google password and remove the device from google account. Failing that it's refund time and writing off all the postage.
Well we tried. But, for some reason during my account sign-in, it was asking for a mobile phone number too which I wasn't expecting, and then after that it wouldn't accept my password. The guy was 86 though and so there might have been something else amiss that he didn't spot. So I'll have to try and fix it when it comes back... Oh and it turns out that changing your google account password nukes all your app passwords without any warning, so that's another PITA to update everywhere that uses those.
The buyer actually dropped by during a road trip, so I could login myself. It turned out that it was the S7's Samsung keyboard that was at fault since it refused to type in actual characters correctly. I had to disable the Samsung keyboard setting for Predictive Text. Also it insisted on automatically changing the case of letters until I'd long pressed the shift key to fix the case.
Only after doing these things was it possible to enter email address and password correctly. I then removed my google account, did a settings reset, and finally the phone reset correctly.
I got my uncle a GP 3a XL last July and he Passed in October and I got a few of his things and the google pixel is locked given I do not know his password for his gmail nor his number active any longer. Any hope of unlocking it and use it or toss in a box for keep sake?
You can use it by just wiping it, though you would lose his data. Are you trying to retrieve data or just simply make the phone usable?
I would like to use the phone.
Wiping it wouldn't bypass frp (hence the name "factory reset protection"). Maybe since it was your uncle's, you could info his gmail then set a password, then you could log into the phone.
I believe there is a process through Google to get the email password reset or cleared but you would need to submit a death certificate
adm1jtg said:
I believe there is a process through Google to get the email password reset or cleared but you would need to submit a death certificate
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Click to collapse
I thought it might come to that.. I know his email but obviously not his password..
41rw4lk said:
Wiping it wouldn't bypass frp (hence the name "factory reset protection"). Maybe since it was your uncle's, you could info his gmail then set a password, then you could log into the phone.
Click to expand...
Click to collapse
you could also use this method https://youtu.be/hxp7h6RjK3U
As of march 2022
doesnt work any more