Database Info

locked out of my Samsung Galaxy S3 which doesn't recognize gmail password

Carrier: Verizon
Phone: Samsung Galaxy S3 4gLTE 32gb
Model Number: SCH-I535
OS: stock
My friend entered the pattern-swipe password too many times, which made my GS3 lock up and force me "To unlock, sign in with [my] Google account". So, I did that many times to no avail. I tried all 3 of my gmail accounts even though I know which one specifically that associated with the google play account as I had bought an application a few weeks back and found the receipt of that app in my main email. Next, I changed the passwords to all the accounts and tried them again. Then after that I changed all my passwords to strictly numerical passwords so my passwords had no letters in them as I thought perhaps my phone was auto-capitalizing the first letter of my password -- didn't work. I've turned my phone on and off multiple times, taken out the batter and sim card multiple times as well. Also, it's important to note that I attempted to log in with and without the domain name: "emailaddress" and "[email protected]" and that I assume the Wi-Fi is turned off due to the fact that manually turned it off since I was on a cruise at the time that was charging $23 per every half hour of internet... I also turned off the data inside the scroll down menu and then turned on airplane mode; however, I was able to turn off airplane mode via holding down my power button and clicking on the airplane mode button. I'm pretty sure that the data is on now, at least when I try to type in my password.
I called google: the woman told me to turn my phone on and off and to make sure I had the right password -- she was clueless
I talked to Samsung online: they told me that Verizon had unlock codes...
William: As you are unable to unlock the device with the Google account details , please contact the carrier for assistance
William: As the unlock codes are provided by the carrier
William: You can contact Verizon support at 1-888-466-4646.
I called Verizon and they said they can do a factory reset and don't have any such "unlock codes"
I've tried to access the phone with Samsung Kies, but it says that I need to unlock the phone first.
I tried accessing the phone through the my computer folder, but there's nothing inside the SCH-I535 folder.
I right clicked and looked at the properties of the SCH-I535 folder and there was no information provided (not even the file size of the harddrive).
I right clicked and tried to import movies and photos and I couldn't do that.
I tried having someone call me (I can receive calls) and quickly pressing the menu button to try to get into the phone -- that didn't work.
So yeah, I can't get into my phone.
I want to at least be able to retrieve my photos/videos from the family vacation I just went on. Is there a way to salvage them? (I didn't set up dropbox or any backup service for that matter) Does verizon backup assistant plus backup information on your phone without you having to set it up? Is the password that I need to supply the same one as my gmail password?
How can I fix this?
Someone save me.

not sure if doable, but I'd try booting into the recovery menu. It usually is done by holding a combination "volume-down + home +power" or "v-up+-home+_power". Once you get there, one of the options should be factory reset.

ricecracker96 said:
Carrier: Verizon
Phone: Samsung Galaxy S3
Model Number: SCH-I535
My friend entered the pattern-swipe password too many times, which made my GS3 lock up and force me "To unlock, sign in with [my] Google account". So, I did that many times to no avail. I tried all 3 of my gmail accounts even though I know which one specifically that associated with the google play account as I had bought an application a few weeks back and found the receipt of that app in my main email. Next, I changed the passwords to all the accounts and tried them again. Then after that I changed all my passwords to strictly numerical passwords so my passwords had no letters in them as I thought perhaps my phone was auto-capitalizing the first letter of my password -- didn't work. I've turned my phone on and off multiple times, taken out the batter and sim card multiple times as well. Also, it's important to note that I attempted to log in with and without the domain name: "emailaddress" and "[email protected]" and that I assume the Wi-Fi is turned off due to the fact that manually turned it off since I was on a cruise at the time that was charging $23 per every half hour of internet... I also turned off the data inside the scroll down menu and then turned on airplane mode; however, I was able to turn off airplane mode via holding down my power button and clicking on the airplane mode button. I'm pretty sure that the data is on now, at least when I try to type in my password.
I called google: the woman told me to turn my phone on and off and to make sure I had the right password -- she was clueless
I talked to Samsung online: they told me that Verizon had unlock codes...
William: As you are unable to unlock the device with the Google account details , please contact the carrier for assistance
William: As the unlock codes are provided by the carrier
William: You can contact Verizon support at 1-888-466-4646.
I called Verizon and they said they can do a factory reset and don't have any such "unlock codes"
I've tried to access the phone with Samsung Kies, but it says that I need to unlock the phone first.
I tried accessing the phone through the my computer folder, but there's nothing inside the SCH-I535 folder.
I right clicked and looked at the properties of the SCH-I535 folder and there was no information provided (not even the file size of the harddrive).
I right clicked and tried to import movies and photos and I couldn't do that.
I tried having someone call me (I can receive calls) and quickly pressing the menu button to try to get into the phone -- that didn't work.
So yeah, I can't get into my phone.
I want to at least be able to retrieve my photos/videos from the family vacation I just went on. Is there a way to salvage them? (I didn't set up dropbox or any backup service for that matter) Does verizon backup assistant plus backup information on your phone without you having to set it up? Is the password that I need to supply the same one as my gmail password?
How can I fix this?
Someone save me.
Click to expand...
Click to collapse
Wow! You've done everything. Possibly changing the password made the situation worse? It wasn't letting you in regardless. Wow... sucks about your pictures and videos... god damn thing. God damn friend.
Sent from my SCH-I535 using Tapatalk 2

If you're completely stock, factory reset from settings, privacy should get you back to the set up wizard or whatever its called. If rooted and custom recovery is installed, boot in to recovery and do a restore or data factory reset. Anything on your SD card should be safe.
Sent from my SCH-I535 using xda premium

Also, I should note that my goal here is to recover my pictures/videos. I do know that the factory reset is an option; however, that wouldn't allow me to retrieve my photos/videos as my 32g stock verizon galaxy s3 didn't come with an sd card, nor did I insert one, so all the pictures and videos are saved onto the harddrive.
Do you guys know if the harddrive is partitioned so that photos/videos are saved in the event of a factory reset?

ricecracker96 said:
Also, I should note that my goal here is to recover my pictures/videos. I do know that the factory reset is an option; however, that wouldn't allow me to retrieve my photos/videos as my 32g stock verizon galaxy s3 didn't come with an sd card, nor did I insert one, so all the pictures and videos are saved onto the harddrive.
Do you guys know if the harddrive is partitioned so that photos/videos are saved in the event of a factory reset?
Click to expand...
Click to collapse
When you connect it to your computer it should bring up a "Phone" drive, Inside that there should be a folder with all of your pictures and videos. Are you not seeing that at all?
And no, if you factory reset you will lose everything on the internal sdcard

Check your Google accounts. Every now and then, they get hacked or spammed and Google will lock them. Check the account online and perhaps re-set your password. If that doesn't work... you may be hosed.

Sccrluk9 said:
When you connect it to your computer it should bring up a "Phone" drive, Inside that there should be a folder with all of your pictures and videos. Are you not seeing that at all?
And no, if you factory reset you will lose everything on the internal sdcard
Click to expand...
Click to collapse
There is a "phone" drive that pops up as "SCH-I535", and inside of this drive there are 0 items. When I look at the properties the only info it gives me are:
model name
manufacturer
firmware version
serious number
battery life percentage
Yeah, nothing really useful in there.
Thanks for the clarification on the factory reset; I have a feeling that's what I'll have to end up doing :[

can you odin CWM in then backup stuff through there?

xrock80 said:
Check your Google accounts. Every now and then, they get hacked or spammed and Google will lock them. Check the account online and perhaps re-set your password. If that doesn't work... you may be hosed.
Click to expand...
Click to collapse
I already changed the passwords multiple times to test that out :[

Did you happen start start Google + ? If so, then it should have stored your photos/videos in your Google + account.
Otherwise; I think you have to reset...

con247 said:
can you odin CWM in then backup stuff through there?
Click to expand...
Click to collapse
Looking into it right now. If you have any threads you know about for my phone please let me know. Thanks ^^

con247 said:
can you odin CWM in then backup stuff through there?
Click to expand...
Click to collapse
I can't. For some reason I cannot find 2 files I need:
Blank System.img.tar
or
Rooted System.img.tar
Does anyone know where I can find these files?

ricecracker96 said:
I can't. For some reason I cannot find 2 files I need:
Blank System.img.tar
or
Rooted System.img.tar
Does anyone know where I can find these files?
Click to expand...
Click to collapse
When I originally did my phone I used the rooted stock image image (root66) found here. The original non-rooted images are available in a different thread in the same forum.

Ok just to clarify a few things that have been mentioned in the thread:
If you don't have usb debugging enabled then your phone cannot communicate with your pc so ALWAYS enable that as soon as you get your phone even if you never plan on using it (just in case). Without usb debugging enabled you cannot use any of the backup functions in the S3 ToolKit.
You cannot access internal storage if you are locked out and cannot get past the lock screen for security reasons. If you do not have any security set then you can access internal storage by turning the phone on.
Performing a NAND backup in cwm will not back your data/media folder as it could potentially require a 16/32/64GB backup file if your whole internal storage was used up. For this reason you could not recover any data from internal storage using this method.
Performing a wipe in recovery will NOT format the data/media partition so you will not lose any data on there. I just tried it to make sure and the system is reset but everything on internal storage is still there. This was tested on a custom rom and using cwm recovery 6.0.1.0.
As you dont have usb debugging enabled then your only option to get the phone working again is to wipe from recovery. If it wipes your internal storage then I apologise but there is really nothing else you can do.
Mark.

Just in time, I think this may solve your problem:
http://forum.xda-developers.com/showthread.php?t=1800799

caslca said:
Just in time, I think this may solve your problem:
http://forum.xda-developers.com/showthread.php?t=1800799
Click to expand...
Click to collapse
He has stated that his phone doesn't have usb debugging enabled so adb commands will not work.
Mark.

mskip said:
Ok just to clarify a few things that have been mentioned in the thread:
If you don't have usb debugging enabled then your phone cannot communicate with your pc so ALWAYS enable that as soon as you get your phone even if you never plan on using it (just in case). Without usb debugging enabled you cannot use any of the backup functions in the S3 ToolKit.
You cannot access internal storage if you are locked out and cannot get past the lock screen for security reasons. If you do not have any security set then you can access internal storage by turning the phone on.
Performing a NAND backup in cwm will not back your data/media folder as it could potentially require a 16/32/64GB backup file if your whole internal storage was used up. For this reason you could not recover any data from internal storage using this method.
Performing a wipe in recovery will NOT format the data/media partition so you will not lose any data on there. I just tried it to make sure and the system is reset but everything on internal storage is still there. This was tested on a custom rom and using cwm recovery 6.0.1.0.
As you dont have usb debugging enabled then your only option to get the phone working again is to wipe from recovery. If it wipes your internal storage then I apologise but there is really nothing else you can do.
Mark.
Click to expand...
Click to collapse
Thank you so much for the help, good sir. Yeah, I made a big mistake not turning on usb debugging or setting up dropbox/google+/something of the sort. Though, I guess it's somewhat of a good thing that this happened since I was never interested in understanding how android works before. Now, I'm planning on playing around with it once I wipe it. Hopefully, it'll work. Anyway, thanks again

ricecracker96 said:
Thank you so much for the help, good sir. Yeah, I made a big mistake not turning on usb debugging or setting up dropbox/google+/something of the sort. Though, I guess it's somewhat of a good thing that this happened since I was never interested in understanding how android works before. Now, I'm planning on playing around with it once I wipe it. Hopefully, it'll work. Anyway, thanks again
Click to expand...
Click to collapse
Yeah it always takes a disaster to bring you closer to your phone lol.
Let us know how it goes
Mark.

Won't a stock Odin flash fix this?
Sent from my SGH-T999 using xda premium

Bypass setup — is it possible?

I returned my phone to stock UE40. So it's in something like a factory state. I booted up and, as expected, got the language selection screen. After that, I logged into my WiFi network. But I don't want to enter my account info. I just want to get to the home screen. Seems to me I did this very recently, but that may have been on a Nexus device, maybe one with a custom ROM. I don't recall for sure. Anyway, I can't get past that system request for my Google email address. Is there a way to do this where I can just get to the home screen without entering credentials?

maigre said:
I returned my phone to stock UE40. So it's in something like a factory state. I booted up and, as expected, got the language selection screen. After that, I logged into my WiFi network. But I don't want to enter my account info. I just want to get to the home screen. Seems to me I did this very recently, but that may have been on a Nexus device, maybe one with a custom ROM. I don't recall for sure. Anyway, I can't get past that system request for my Google email address. Is there a way to do this where I can just get to the home screen without entering credentials?
Click to expand...
Click to collapse
One method is to NOT enter your wifi...or to tell it to forget it...maybe pull the sim to so no data connection...then it has no option to setup a gmail account and should let you skip it.
Once at home screen you can go into settings,wifi and re-enable your wifi.

famewolf said:
One method is to NOT enter your wifi...or to tell it to forget it...maybe pull the sim to so no data connection...then it has no option to setup a gmail account and should let you skip it.
Once at home screen you can go into settings,wifi and re-enable your wifi.
Click to expand...
Click to collapse
I don't think I was able to get past the wifi request. That's what I tried the first time around. I could reset and try it again. The SIM card is already out.

I reset and tried to bypass the wifi selection. No go. Even if I turned wifi off, the system would just turn it back on and cycle me through language selection and wifi network. Strange. I KNOW I did this recently, but that may have been on a Nexus 6. Probably was.
FWIW, every time I reset the device, it bootloops when I try to boot into the system. Tonight, this happened a few times. First, when I wiped the device, flashed a system image, and tried to boot into it. Then, a few more times when I reset from stock recovery. Each time, I'd power the phone off during the bootloop and then restart. And it would be OK.
No matter. I'm where I need to be. Just wondered if there was a way around wifi selection and and entering an email address.

Sorry to bump this thread,
But I'm having a similar issue. I restored the phone and booted fine. Until I got to the setup page, I couldn't skip it so I login in my credentials and the "protect your phone" prompt appeared and sent me back to the language screen.
I’m restoring it again using the restore software 4.9.2 tool, since I had the 5 percent issue earlier and I’m going to try again and see if I can skip it.
Of course I’m unable to set up usb debugging as I can’t at least accessing the main home screen.
Any advice suggestions are much appreciated.
Thanks.

Never mind got it working and back on Twrp and flashing. Used an old samsung trick and accessed the developer settings that way.

How you did it?

I can tell you what I did to bypass it.
I first got a USB OTG flash drive from the local computer store. I then downloaded an unsigned apk file from any site that has them. Personally I stumbled upon this solution so I had some random "Unlock your phone" APK on the drive. Anyhow, when the phone was on I plugged the flash drive into the phone and tried to open the APK file, it gave me an error message stating that the app was unsigned but then it allowed me to go into security settings, from there I could turn off all of the google verification crap. After I turned off all of the settings, I wiped the cache on the phone, restored it, and it was fixed. No more verification screen.

i HAVE NO ISSUE ON 6045y WITH STOCK FIRMWARE OR WITH DCZ FIRMWARE. I can bypass the setup screen normally.

Unauthorized Factory Reset

Hi,
I have tried factory reset from recovery, after I resetted it i can not setup my phone. It says something like "Unable to access Wi-Fi AP. An unauthorized factory reset has been performed on this device. Can not access the sign-in page." Any solutions? since i have resetted it i can not use odin because of frp lock.
Thank you
---------------------
I tried wiping the cache from the recovery mode. and it did the work. Maybe a flow in the code ?

Hi I've the same problem! Did you manage to fix your phone?
I forgot my password to start phone so did factory reset only to be told the same as above. I'm abroad so can't even contact my provider/Samsung so am really stuck.
Any help is appreciated

Using either WiFi or Mobile data you should always have access to sign back into your Google account, which is what it is asking you to do
The phone asks you to connect to WiFi before sign in anyway

dose it helped as detection said?

You just need to login the same gmail ac which you previously using in that phone.

I have the same issue, and the problem is that it won't allow you to connect to the Wi-Fi to even get to the internet. As soon as you connect on the Wireless network, the "Unable to access web browser for Wi-Fi sign in due to an unauthorized factory reset" message appears. And for whatever reason, the cellular network is not available either.

Before you do a factory reset, log out from your google account, also from your Samsung account, just to be sure. Better to remove all your added fingerprints and also your screen lock.
Now, if you did not do that, and you already made a factory reset, and you get that message, just enter your google email and your password. Sometimes this is just not enough, and I found that if you sign in from the same IP, you were previously on, when you reset your device, it will do the trick. Weird, but try, it may work.
If nothing works, your safe bet is to reflash your specific firmware with Odin.
Download the firmware from SamMobile, it will work without errors, Knox still 0x0, don't worry about it.
Also you can fix the: Cannot Update Software, Your Device has been modified message, by reflashing with Odin.
This message can appear on your phone if you unlock your Developer Options on your device and play with adb, or sideload some shady applications to modify your device settings, even if you are not rooted, your device can still show: Status: Custom message.
So, log out from every account before a factory reset. If something goes wrong, use Odin.

Hello,
In this situation, you CANNOT enter your Google information, because you can't get that far. After the hard factory reset, and the phone boots to the Welcome screen, you press the Start button and immediately get the message “An unauthorized attempt has been made to reset your device to factory default settings. Connect to a Wi-Fi or mobile network to verify your identity”, then when you turn Wi-Fi on, and connect to a network you get the message "unable to sign in to wi-fi ap an unauthorized factory reset has been performed on this device". Even after a reboot you get "unable to access web browser for wi-fi sign in due to an unauthorized factory reset". There is no option to skip, and Next is greyed out.
My phone has never been rooted and I was just performing a routine Wipe to make it faster. The only thing I can think of is that I did not remove the account from the phone first, and then perform a soft factory reset (I just hard reset it from the firmware menu). Or, that I did not remove the device from Google webpage before the reset (but I don't think this is the problem since I can't even get to the internet to log-in).
I tried flashing with the original firmware but the phone has FRP on, so flashing is blocked.
The information on the Samsung site states to send/bring the phone to a Samsung Authorized Repair center along with the original proof of purchase.
There must be a better way?

Like I told you. Use the same Wi-Fi. It WORKS.
Worked for me, so do it.
Or try Smart Switch.

Before I posted I verified that I am on the same Wi-Fi network that I was on when I Factory Reset the device. I used ODIN and the latest firmware from SamMobile, it failed because FRP Lock is on. I tried Smart Switch and it give me the "Unsupported Device" message so I used Recovery mode, entered in my model and SN, and it downloaded and installed the firmware (latest?).
Just for fun (given the response above that "it WORKS".) I went through all of the steps again, with no success.
After recovery using Smart Switch, I rebooted and the problem still exists. "An unauthorized attempt has been made to reset your device to factory default settings. Connect to a Wi-Fi or mobile network to verify your identity." I choose the Wi-Fi network that I want, and it gives the message "unable to access web browser for wi-fi sign in due to an unauthorized factory reset"
Any advice is appreciated.

KHoward67 said:
Before I posted I verified that I am on the same Wi-Fi network that I was on when I Factory Reset the device. I used ODIN and the latest firmware from SamMobile, it failed because FRP Lock is on. I tried Smart Switch and it give me the "Unsupported Device" message so I used Recovery mode, entered in my model and SN, and it downloaded and installed the firmware (latest?).
Just for fun (given the response above that "it WORKS".) I went through all of the steps again, with no success.
After recovery using Smart Switch, I rebooted and the problem still exists. "An unauthorized attempt has been made to reset your device to factory default settings. Connect to a Wi-Fi or mobile network to verify your identity." I choose the Wi-Fi network that I want, and it gives the message "unable to access web browser for wi-fi sign in due to an unauthorized factory reset"
Any advice is appreciated.
Click to expand...
Click to collapse
Flash a much older firmware that has a FRP bypass method on youtube and follow that

Good luck.

I found a j3 on the freeway during a flat tire issue. Samsung said that I should give it to them or police. Police departments sell them at monthly auctions. Samsung will just resell it after they fix it and I am the one assumed to be a criminal in this case?
So here's what I'm thinking

zimsladd said:
I found a j3 on the freeway during a flat tire issue. Samsung said that I should give it to them or police. Police departments sell them at monthly auctions. Samsung will just resell it after they fix it and I am the one assumed to be a criminal in this case?
So here's what I'm thinking
Click to expand...
Click to collapse
Charge it, see if you can access the phone book, call someone on the phone book or wait for a call from the owner
If the above is impossible, give it to the cops, you can claim it back at X months if it is not claimed (At least over here)

heyy, I have the same problem. "Unable to access web browser for Wi-Fi sign in due to an unauthorized factory reset" what to do?

unathorized reset not connecting to internet SOLVED, 2 SECONDS.
I had the same pronblem. I couldn't connect to the internet after a unathorized resett. I was suck trying to connect to the internet inorder to out in my google information. But kept getting can not connect to the internet ap is locked can not connect. Therefore i couldn't sign on with my google information unlocking my phone. Nothing i tried, Flashing stock with Odin, erasing the partition in recovery mode, factory resetting, changiing the ip address via advance wifi settings. Everything. Even tried every you tube trick none of them worked. It wasn't untill i went into a open network. Meaning one that doesn't need to be signed into. I went to Mcdonalds user there wifi. Don't need to sign in ,it's a automatic connection. See you need your AP to make the connection. But if you did like i did a unathorized factory reset. Then your AP IS non funtioning. It cant make the the connectiion. Connecting to a open network ,one that doesnt need a sign in. Mcdonalds , Starbucks or anyother open network. i am writing this with the device with the problem. Problem solved.

samsung J7 unauthorized attempt to reset phone. need to bypass password

SOLUTION TO Unauthorized Factory Reset can't sign in wifi
less than a minute ago
I had the same problem on my metro pcs J3 after soooooo much time trying to figure it out and even getting another phone , I went to a metro pcs/TMobile store and ALL IT TOOK WAS LOGGING IN TO THE WIFI THERE AND JUST LIKE THAT I COULD SET MY PHONE UP just try it you'll see

Hahaha yes
Ok i plugged it in to my ps3...so im guessing any computer will work as well...and it connected to wifi....bur now it wants me to verify my identity....i found this phone and have had it for years...i found it in a box i just unpacked from thwle move and im tinkering with itt...ill update wit future knowledge ...ect...
---------- Post added at 04:55 PM ---------- Previous post was at 04:49 PM ----------
I just plugged it into a ps3 and it let me get online...so im guessing pluging into any computer will do...i did nothinh else it just let me connect to wifi...no it says i need the old email...now im trying to crack that...lalalalaa
I had the same problem on my metro pcs J3 after soooooo much time trying to figure it out and even getting another phone , I went to a metro pcs/TMobile store and ALL IT TOOK WAS LOGGING IN TO THE WIFI THERE AND JUST LIKE THAT I COULD SET MY PHONE UP just try it you'll see[/QUOTE]

unauthorized factory reset wifi ap blocked
Sm-j737p 8.0 j737pvpu2arj2. I got one of these 2 days ago. It had been reset from recovery. It wants the original uicc to verify identity. The wifi will not connect cus browser is denied to access. I.cannot try using the ap that was last used so idk about that. If you put a sim in (I used diff network) it will act like its connecting but is updating system after which the same cycle starts over. The Eng SBoot (frp by***s)combination files will work but oreo updates were so erradict that you will have to use your own boot with.
P.s.-If your getting the "unauthorized" message then the FRP and OEM locks are on. I will play with it and let ya know. I enjoy a challenge and galaxy is my specialty.

Stolen Samsung S7

hi guys bad news! my new galaxy s7 was stolen!
if the thief manage to factory reset my phone will i still be able to track via ADM? i am pretty sure my phone is off and simcard is being remove therefore i can tracked it!
if so he manages to factory reset, but only uses on wifi ( already contacted local police) can i track my via MAC address over his wifi network?
any answer would be good thanks guys

If you go to Google Search, and just type: find my phone
It will try and contact the phone

*Detection* said:
If you go to Google Search, and just type: find my phone
It will try and contact the phone
Click to expand...
Click to collapse
Hi it's being factory reset . Any way beside the one you mention

Can't think of anything if it has been factory reset and the SIM removed
Was FRP Lock not enabled?
If it was, and they don't know much about the S7, they might be locked out of the phone too
Your carrier should be able to block the phone from the network using the IMEI so it is useless as a phone to them even if they do get back in

*Detection* said:
Can't think of anything if it has been factory reset and the SIM removed
Was FRP Lock not enabled?
If it was, and they don't know much about the S7, they might be locked out of the phone too
Your carrier should be able to block the phone from the network using the IMEI so it is useless as a phone to them even if they do get back in
Click to expand...
Click to collapse
I see I just wondering whether can they be track wifi is they just use it as a wifi device!

(Solved) Cannot Sign Into Older, Factory-reset Device: "Unable to sign in due to unknown error..."

[Edit: Just a quick note to let folks know, if there was anyone who cared at all, that this issue has resolved itself. I have no real understanding why, but I did a few more "Factory Resets", both with "Wipe Userdata and Personalizations" and with just "Wipe Userdata". Whatever I did just seemed to work as my wife was able to sign in afterwards. When she did I removed her account from the phone, did the multi-wipe procedure again and was able to sign in as myself. That was the goal.
Thanks very much, again, to the folks who commented on my question!]
Hey All,
I have an older device, a Moto X Pure, that I've done the factory reset/wipe all data thing via the stock Recovery. The device is on the latest update that Moto provided 3 (or is it now 4) years ago now, Android 7.1. Other than an unlocked bootloader, everything else is on the device is stock and unrooted, although it does not have a SIM card installed in it at this time. In fact, the entire reason that I'm trying to initialize it is to test a number of different mobile service providers to find the best provider for my, largely rural, common travel pathways.
However, once I enter my wifi info successfully and try to sign into this device with my Google ID/password, I cannot do it. Instead I get an error message that starts with the text that's in quotes in the post subject. The message continues with "try another account, or wait 24 hours and try again." Now, I've done the 24-hour wait thing several times, but the result is the same.
The phone was my wife's daily driver until I replaced it a couple of months ago. I've had her try to sign into it as well, but she can't do it either with the identical result.
So I'm at my wit's end. Has anyone in this sphere ever encountered this error? Were you able to overcome it? Can any other kind soul here suggest a way to circumvent this? I mean one that doesn't involve sledge hammers and concrete pads?
Thanks!
cheers,
john

My guess is problems like reported could be related to Factory Reset Protection, which happens when the previous owner of a device didn't properly remove his/her Google account from phone prior to doing a factory reset.

jwoegerbauer said:
My guess is problems like reported could be related to Factory Reset Protection, which happens when the previous owner of a device didn't properly remove his/her Google account from phone prior to doing a factory reset.
Click to expand...
Click to collapse
If his wife did a factory reset when she first got it then that's not the case.
OP, did she?
jwoegerbauer, how is the reset password handled? If you originally sign in to the device with one password but then change your Google account password, does the device authorization automatically update too?
Or do you use the original password?
Any failsafe to prevent the device owner from getting permanently locked out?
That whole embedded subsystem gives me a headache.

Thanks to both of you for the feedback on this!
jwoegerbauer said:
My guess is problems like reported could be related to Factory Reset Protection, which happens when the previous owner of a device didn't properly remove his/her Google account from phone prior to doing a factory reset.
Click to expand...
Click to collapse
Ah, yeah, that definitely happened. By that I mean that the previous owner did not properly remove their account prior to my doing the factory reset.
Now the question is: Is there any way for me to recover from this situation? I have the latest factory ROM for this device (from three or four years ago). Can I just flash that over what's on there? Or have I tripped some kind of circuit breaker and I'm just hosed?
blackhawk said:
If his wife did a factory reset when she first got it then that's not the case.
OP, did she?
Click to expand...
Click to collapse
No, and we bought it on Swappa about six months after it came out, with an unlocked bootloader no less, so we just assumed that the seller did a reset before transferring it to us, but we don't know that definitively.
blackhawk said:
jwoegerbauer, how is the reset password handled? If you originally sign in to the device with one password but then change your Google account password, does the device authorization automatically update too?
Or do you use the original password?
Any failsafe to prevent the device owner from getting permanently locked out?
That whole embedded subsystem gives me a headache.
Click to expand...
Click to collapse
Yes, same questions now that blackhawk mentions them. (Since I didn't think to ask such good ones myself!)
Thanks again to both of you for your help!
cheers,
john