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Hello fellow members,
Today am very upset with the issue I had with my Samsung Galaxy SL Gt-i9003.
I purchased this phone 4 months ago(my first android phone) with a happy heart. I got it for 17500 rupees, which I was saving for the past 6 months.
Today after getting up I switched on my phone and used it for a couple of minutes and kept it down. After sometime when I wanted to use it again, I found that the screen is blank and the touch buttons have lightened up. I pushed the power button for a few seconds and the phone restarted. But, it was not able to start properly and kept restarting again and again. I pulled out the battery and again started it and found that the phone cannot get past the SAMSUNG GALAXY SL logo. I then took out the battery again and started it in recovery mode. Nothing happend, only the android logo showed and no options. I rushed to the nearest service center and they also did the same thing like me, turned the phone into recovery mode. They said the motherboard is faulty and it will be changed.
I am very unhappy with the product as I started facing small issues when the phone was 1 week old. Like automatic switching off, battery overheat, frequent discharging. But after updating the version to Gingerbread, these issues were resolved.
I will never buy a Samsung product in future and if there is a need then I'll purchase the phone with a written consent from the company.
LOOK on the bright side! The company is replacing the motherboard free!! Its a electronic device dude, afterall! Anything can go wrong. Be kewl & feel delighted that ur issue is being sorted out by the concerned ppl! I've had some bad moments with Nokia & other Samsung devices & even iPhone
☞★sent from drajax's Galaxy SL!!! *♂ツ
Thanks man
Thanks man .. looking forward to sell the phone ..
searching for a good offer ..
The customer representative said the phone will be okay till Saturday, so I have 5 days to decide.
Man i got my motherboard replaced three times till now. Problem started after 6 months and within next 2 months i am going to sell it for sure. Because after warranty i'm damn sure that phone is going to make a hole in my pocket
Sue the company
Bro, you can file a complaint against the company in consumer court.
I am not sure about the eligibility, but I know that if the company is fails to repair/replace the product then you can surely sue it.
You can also file a bigger claim than cost of the product.
Motherboard replaced
I had the same Problem few days back, my phone is 5 months Old, suddenly the phone started restarting itself, i took it to Service Center , they told only replacing the Mother Board can fix the Problem... is this common for this Model ????
mine is 4 months old: started today rebooting itself... what the hell!!! a 300 euros phone should last a bit more than 4 ****ing months... i've being using a mistubishi m342i since 2003 and it's still working perfectly (apart from some errors given by battery charger) and a ****ing 20 euros nokia since 2008 that works and looks as if it was new...
why should i buy samsung again?
tomorrow I'm gonna have it checked by service, if they'll replace the motherboard i'm gonna sell my i9003 (does someone want to buy it? it looks like new) and think about something more resistant (suggestions?).
gio91ber said:
mine is 4 months old: started today rebooting itself... what the hell!!! a 300 euros phone should last a bit more than 4 ****ing months... i've being using a mistubishi m342i since 2003 and it's still working perfectly (apart from some errors given by battery charger) and a ****ing 20 euros nokia since 2008 that works and looks as if it was new...
why should i buy samsung again?
tomorrow I'm gonna have it checked by service, if they'll replace the motherboard i'm gonna sell my i9003 (does someone want to buy it? it looks like new) and think about something more resistant (suggestions?).
Click to expand...
Click to collapse
Nokia 1100 .. just kidding.. wanna relieve tension building here i have my phone for 9 months but doesn't have the random reboot problem (the i9003 of course not my current sgs2 )
Sent from my GT-I9100 using xda premium
I think there are many issues with samsung, which are inherent with some specific phones.
Like the Galaxy Ace has the Sleep of Death problem. Just search youtube and you will find it.
I don't know what Samsung is doing. First sell phones with defects then keep changing the parts. Thats not the way of doing business.
give a review on samsung site
gio91ber said:
mine is 4 months old: started today rebooting itself... what the hell!!! a 300 euros phone should last a bit more than 4 ****ing months... i've being using a mistubishi m342i since 2003 and it's still working perfectly (apart from some errors given by battery charger) and a ****ing 20 euros nokia since 2008 that works and looks as if it was new...
why should i buy samsung again?
tomorrow I'm gonna have it checked by service, if they'll replace the motherboard i'm gonna sell my i9003 (does someone want to buy it? it looks like new) and think about something more resistant (suggestions?).
Click to expand...
Click to collapse
Guys, I think there are many users with the same motherboard problem in i9003. Lets just give a review on the samsung site and inform other buyers.
I have already give a good review on samsung.co.in
Samsung tries to trick
Yesterday I got a call from the customer service center to come and pick the phone today because they have received a new motherboard. Today noon they called and said they have installed the new motherboard and are unable to revive the phone. They say please come tomorrow because we have one more part to change. They think that it will work.
I said to replace the phone and if you don't replace you will regret your decision because if you succeed in reviving the phone, the phone will again give problem after 1 or 2 months and then I won't come to you. I will head straight to the consumer court and sue your ass.
As drajax said, Electronics devices does give such problems and i hope it will work once the motherboard get fixed. And dont forget, for few phones when the users got their motherboard replaced - they got 16GB internal memory from Samsung and i remember those days ppl were trying to brick their phone purposefully to get 16GB storage...
rockyseenu said:
As drajax said, Electronics devices does give such problems and i hope it will work once the motherboard get fixed. And dont forget, for few phones when the users got their motherboard replaced - they got 16GB internal memory from Samsung and i remember those days ppl were trying to brick their phone purposefully to get 16GB storage...
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Click to collapse
You are right .. but today I got a call from samsung and they say after changing the motherboard the phone's issue cannot be resolved. They say there is one more part they will change and then check.
I think they are just trying to save themselves from replacing the phone.
I have got my i9003 back from samsung care centre with changed motherboard and it works well
Lucky fellow
kkrraazzyy said:
I have got my i9003 back from samsung care centre with changed motherboard and it works well
Click to expand...
Click to collapse
You have a great fortune then. Samsung is unable to resolve my issue by replacing the motherboard. They are executing experiments on my phone by changing the parts one by one.
They will have to replace the phone in end.
I don't understand why they use such sub-standard quality parts. I have not rooted my phone ever, and its screwed.
varun5833 said:
You are right .. but today I got a call from samsung and they say after changing the motherboard the phone's issue cannot be resolved. They say there is one more part they will change and then check.
I think they are just trying to save themselves from replacing the phone.
Click to expand...
Click to collapse
they will try every possible way not to replace the phone. they say silly reasons regarding it because if they couldnt repair the phone it will be a black mark to that particular service center. if they replace the phone it will be a huge giant black mark to them... so they will try not to replace the phone. similar problem happened to me also i called the customer support and complained about the service center and also mailed them regarding the complaint. within two weeks i got the phone replaced...
sirilpta said:
they will try every possible way not to replace the phone. they say silly reasons regarding it because if they couldnt repair the phone it will be a black mark to that particular service center. if they replace the phone it will be a huge giant black mark to them... so they will try not to replace the phone. similar problem happened to me also i called the customer support and complained about the service center and also mailed them regarding the complaint. within two weeks i got the phone replaced...
Click to expand...
Click to collapse
I have received the phone and its working till now.
I photocopied the job sheet to keep it with me and also on their copy I wrote that '' the representative has assured me that if the problem persists again the phone will be replaced '' .. They were blank after seeing my comments ..
Bro if I again face this problem what should I do?
Great news
Hey guys .. good news
After receiving the product from samsung, I found that they have upgraded my internal sd card from 2 gb to 12 gb and the phone memory is same i.e. 2gb
So that means I have been upgraded from 4 gb to 14 gb ...
But, still I hate Samsung..
varun5833 said:
Hey guys .. good news
After receiving the product from samsung, I found that they have upgraded my internal sd card from 2 gb to 12 gb and the phone memory is same i.e. 2gb
So that means I have been upgraded from 4 gb to 14 gb ...
But, still I hate Samsung..
Click to expand...
Click to collapse
and u are still upset ???
vishal24387 said:
and u are still upset ???
Click to expand...
Click to collapse
yes bro am still upset and wanna sell my phone ..
i hate repaired products
and i hate samsung
Hi there,
My S3 has died (assuming it's the well known motherboard issue) - just wasn't working one morning, no light, no charge - totally dead.
I wondered what people's experience of returning items to Samsung is? I'm in Central London and the two Samsung official dealers get shocking reviews - seem to claim that everything is water damaged and charge £30 without any actual repair/replacement, taking weeks to do it.
How about returning the phone to Samsung? Any good experiences/horror stories? What is their turnaround time?
I have mobile phone insurance with my bank account - for a £50 excess they'll deliver a replacement phone next day, so that seems very tempting if the Samsung service is even slightly difficult.
One of those times I sort of wish I had an iPhone.
Wrong forum mate this is for the sg3. However I can help you to a degree. Are you completely sure that it's dead? I've never seen an Android phone just "die" without you do/something happening to it. Try to get into download or recovery mode (volume down and power button I believe not 100% sure) also it's not going to hurt to attempt the Samsung insurance, if they ask for a fee or you're getting bad customer service then deny them and go to the mobile insurance and pay the money for less worries. Any ways hope your problem gets fixed.
Sent from my GT-I5800 using xda app-developers app
Guys I got my Nexus 5 from my relatives in US. I live in India and after one month of use my Nexus 5's motherboard got corrupted so i had send it back to US for the replacement. I want to ask you guys that is there any difference in voltage in charging adapter of the Nexus 5 form the US w.r.t India. As I'm expecting my phone back within few days and dont want to mess it up again.
Guys anyone ?
I'm not into electronics so I can't really tell you for sure, but I've used an imported HTC One X previously and I used the charger which came with it all the time. Just bought a Rs.30 extension so that the pins could fit correctly.
But now that you've mentioned it, purchase a LG charger just to be safe.
vin4yak said:
I'm not into electronics so I can't really tell you for sure, but I've used an imported HTC One X previously and I used the charger which came with it all the time. Just bought a Rs.30 extension so that the pins could fit correctly.
But now that you've mentioned it, purchase a LG charger just to be safe.
Click to expand...
Click to collapse
Ohh alright . thanks
anshmiester78900 said:
Guys I got my Nexus 5 from my relatives in US. I live in India and after one month of use my Nexus 5's motherboard got corrupted so i had send it back to US for the replacement. I want to ask you guys that is there any difference in voltage in charging adapter of the Nexus 5 form the US w.r.t India. As I'm expecting my phone back within few days and dont want to mess it up again.
Click to expand...
Click to collapse
It's same throughout the world.
And motherboard corruption is due to faulty hardware.
Your charger can only damage the battery or in some rare cases fry the interior, you can check this. If your touch screen is acting weird while charging it's buggy...
BuT_TeR said:
It's same throughout the world.
And motherboard corruption is due to faulty hardware.
Your charger can only damage the battery or in some rare cases fry the interior, you can check this. If your touch screen is acting weird while charging it's buggy...
Click to expand...
Click to collapse
Alright thnx buddy
Recently my S2 skyrocket turned off for no reason. I just wanted to check the time and it was off. 5 mins before was doing good and I was using it as always. Battery was 80% charged and in good conditions. Tried turning it on, it didn't. Pulled out the battery couple of times, didn't help. So when I went home I plugged the charger and tried with and without battery, no reaction at all. Tried to boot into recovery and download mode, nothing. Went to a local phone repairer and told me it was a problem about an internal part, something like ' memory chip' (don't know if I'm saying it right in english) He said it happens a lot with galaxy s2 and s3 phones.It would cost about 40$ to repair. I don't know if it's worth since the phone is too old now and not sure how much it'll resist or maybe this problem occurs again in no time. So I would appreciate if somebody knows anything, even a little might help me. Thanks.
Note: Phone was sim unlocked, using it in europe. No root, stock jellybean. (Done rooting and flashings before but it was all stock at the time)
Some time it happens if your motherboard is affected by VIRUS!!! In this situation you have no option rather than replacing it..
Sounds like hardware failure. Is it worth $40 to fix it? Up to you, although I would like to point out that the most modern replacements for the SR: the M8, S5 and G3, are all at least $200 through AT&T right now. The Rocket may not be worth fixing from a "what's the phone worth" point of view, but if you're not willing or able to dish out that much cash, the cost of repairing vs. upgrading might make repairing the older phone worthwhile.
T.J. Bender said:
Sounds like hardware failure. Is it worth $40 to fix it? Up to you, although I would like to point out that the most modern replacements for the SR: the M8, S5 and G3, are all at least $200 through AT&T right now. The Rocket may not be worth fixing from a "what's the phone worth" point of view, but if you're not willing or able to dish out that much cash, the cost of repairing vs. upgrading might make repairing the older phone worthwhile.
Click to expand...
Click to collapse
Well that's the problem. I don't feel like spending again for a new phone, the rocket was fairly good for my needs so I'm going with the repairing. It's a bit much for me but anyway I need the phone now. Kinda strange how a failure can happen like this and without a good reason, no signs of any problems at all.
$40 bucks is not bad, u could still sell afterwards for >$100
vincom said:
$40 bucks is not bad, u could still sell afterwards for >$100
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Click to collapse
Nobody would buy it in my contry Anyway they told me it can't be repaired. Sent it to 3 different places. They all told me it 'died' . Using a piece of crap now as my daily phone -.-"
Hello all,
My 1 year old note 20 ultra bougth on wondamobile because it was cheaper that in my country and had the snapdragon version.
Just got this HUGE problem, i was watching a youtube video and the screen just got black all of a sudden, and for 2 days never lit up again.
I live in Europe and Samsung says they wont cover the warranty of it as it wasnt purchased in Europe.
This is completely ridiculous, the phone costed 1300 euros, top of the line.
And now all of the sudden just dies.
I have tried all the methods online and none of them works, conecting a hdmi usb c cable to the screen, the iphone conects but i can only see the hours and a lock, cant unlock the phone, even tried with a mouse and keyboard using a usb c hub and nothing works.
Anyone knows a real fix for this?
as a new screen is 400 € and i dont want to pay this value.
This never happened specialy with a high end phone.
The N20U has had some display issues... Sorry.
Likely the display, could be a connector, battery or mobo failure.
See if you have legal recourse, otherwise lean all over Samsung like a cheap suit.
In the end you may need to do it out of pocket.
Last drama free rollout from Samsung was the N10+Snapdragon (new ones still available for $800). I got a second one because of Samsung's and Android 11/12's lack luster performance.
Some don't think it's that bad...
I sure do, which why I stepped back and rejected 5G, variable rate displays, no flagships SD card slots and one of the most dysfunctional Android OS's ever released.
I'm in a holding pattern running on P and Q until the fallout settles. Minimum 1-2 years perhaps longer.
This problem also happens in the note 10, s20 and others.
The biggest issue is that its a phone from South Korea and im In Europe so the warranty isnt valid.
Was so happy with it until now. Its not the 5g, neither the Android version.
According to what i read this issue is caused due to the one ui 3.1 update.
Because if it was a screen problem the touch wouldnt even respond to touches and it does respond.
Battery was at 81 percent went this happened, and the mobo for sure is good as i can conect the phone to screen and see it like Dex problem is the phone is locked so i cant unlock it even using this option.
And once again as the screen is locked it isnt recognized by usb so no program will work to get the data out of it or try any solution using dex.
As its a version bougth in Sk when i called the assistence they say they cant even do nothing because they only get parts for European phones and that parts are diferent, but the screens must be the same in both versions what differs is the mobo.
This is giving me headaches
Are you saying the update is causing hardware failures or that the black screen is not hardware damage but a just firmware issue?
The phone was working fine.
Until with the last updates the wi fi got inconsistent and i have the best and fastrst internet in my country.
Also as in this image shows the phone does work , problem is i cant unlock it. If i could probably could reset the software.
As the screen only had a minor scratch, so it was never damaged.
Now a 1300 euros phone is just a paper weigth
If it's a firmware you may be able to pull up the boot menu... and go from there.
This is beyond my skillset but it's not a paperweight yet.
I tried it all.
Would be easy if it worked via usb or via dex.
But its stuck in it.
This is a Samsung problem on the latest phones.
Raid3n__pt said:
I tried it all.
Would be easy if it worked via usb or via dex.
But its stuck in it.
This is a Samsung problem on the latest phones.
Click to expand...
Click to collapse
Try letting it fully discharge until auto shutdown if possible.
Physically disconnect the battery, hard reset.
Try some Google searches to find more options.
You might need to pay a repair shop or Samsung to fix it.
It wont shut down. Its like this for 2 days
Removing the battery will be dificult also.
Yeah its going to cost 400 euros for a phone npw worth near 900 or less altough its unlocked.
Will never buy a flagship again.
You don't need to remove the battery, just disconnect it. Watch a tear down vid.
You need a heat gun or pad, anhydrous isopropyl alcohol to help break the rear cover adhesive, plastic picks and perhaps some drivers maybe not. A new OEM rear cover seal.
A good phone repair shop can easily do this for you. Start there and see what you got.
The QC was solid on the N10+ Snapdragon but less so after especially on the S21U.
If the display needs to be replaced that should be the end of your problems with it.
Not perfect but what are you gonna do?
With Samsung, all phones it's best to wait 6 months and see what crops up. Otherwise it's more of a gamble.
I was indeed going to buy the note 10 plus back then but then i saw the n20 and all the advertisement and let myself into the hype.
Even bougth first a oneplus 8 pro but it got stolen in spain and i was refunded
Well going to try for one more day and see if it comes back to life,wich seems like a dream rigth now.
In last case will try a techician but its going to be expensive as this is a korean phone in europe.
Raid3n__pt said:
I was indeed going to buy the note 10 plus back then but then i saw the n20 and all the advertisement and let myself into the hype.
Even bougth first a oneplus 8 pro but it got stolen in spain and i was refunded
Well going to try for one more day and see if it comes back to life,wich seems like a dream rigth now.
In last case will try a techician but its going to be expensive as this is a korean phone in europe.
Click to expand...
Click to collapse
May not be as bad as you think.
Shop around. Getting the right replacement parts is critical. I know on the 10+ the C port pcb, cam module, and obviously the mobo are different and not interchangeable, not sure about the display!
Lol, found out the hard way with the C port pcb, there are 2 variants for the Snapdragon! My C port wasn't bad but was replacing the battery so decided to do the C port for $20 more. No cell service, no internet... put the original one in, back in service. Rather irritating
Ricky tricky Sammy...
This seems to be a design fault so Wonda should honour a repair or replacement. I would pursue it with them.
I also have a N20U SD HK version bought from them but it's only 6 months old.
I take it their warranty is just one year then?
Yes its only one year. And i bougth last october
And the problem is that i live in europe, wonda mobile is from china.
I dont know if its a design flaw or update problem as the phone magicaly started to work witouth the screen theme i had but i puted it down and the screen once again went off.
The phone was working back again for 10 minutes and black out again.
So the screwn migth be good.
I got a message saying the one ui stoped working when i used dex.
Dex mode with a usb c hub now works, but i cant put the phone back to stock while in dex.
Its in portuguese language but what it says in the message is that a one ui error happened.
This after the screen black out again.
In dex i cant put firmware back to stock but can update the firmware.
This is just stupid a 1300 phone with a faulty screen or software problem.
Cant figure it out. As the touch isnt working while is conected to dex, only worked using a mouse and keyboard.
But the touch worked when the screen went back on even for 10 minutes.
So if it works on dex it cant be mobo or battery.
If its the screen i will be 400 euros in pain.
Who would guess this n20 purchsee on wonda mobile would be a nigthmare
Likely a hardware issue...
blackhawk said:
Likely a hardware issue...
Click to expand...
Click to collapse
But how if it works in dex mode, everything works in dex mode, internet, cameras as well, games open, so the mobo cant be bad.
Guess the crap screen is gone for once, as it was only on for 10 minutes. Or maybe something disconected as i droped like 2 or 3 weeks ago but that cant be checked witouth opening.
Raid3n__pt said:
But how if it works in dex mode, everything works in dex mode, internet, cameras as well, games open, so the mobo cant be bad.
Guess the crap screen is gone for once, as it was only on for 10 minutes. Or maybe something disconected as i droped like 2 or 3 weeks ago but that cant be checked witouth opening.
Click to expand...
Click to collapse
When I said hardware I was implying the display.
It still could be a loose/bad connector as well.
The mobo's not entirely ruled out yet but a less likely candidate.
This seems to have happened to a lot of other people too, and some of them have said the display has come back on.
Samsung need to get a grip and offer some advice to affected cusomers.
For sure it seems the display is gone.
Samsung would replace the screen if it was bougth in Europe amd the screen had no damage.
Mine has a minor scratch and a very small mark due to a drop.
Anyway seems there wont be any fix, as the crap screen only worked for 10 minutes so no hope for it to be back on again
Samsung never again