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My wifes Moto G occaisionally crashes and reboots. It hasnt happened very often but I would like to know if it is happening to anyone else and if they know the cause? Maybe it's a bug that will be sorted with a future software upgrade?
The same is happening to me right now, I'm running 4.3. Sometimes it becomes very annoying; I already contacted Motorola through, they're supposed to call me later today...
I hope that KitKat solves this issue because I don't want to root yet.
vrsk said:
The same is happening to me right now, I'm running 4.3. Sometimes it becomes very annoying; I already contacted Motorola through, they're supposed to call me later today...
I hope that KitKat solves this issue because I don't want to root yet.
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Ah so it's not just us then. I hope that an update will cure it as I doubt that my wife would let me root her phone. Will be interesing to see what Motorola say.
ahardie said:
Ah so it's not just us then. I hope that an update will cure it as I doubt that my wife would let me root her phone. Will be interesing to see what Motorola say.
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Mine even reboots during the start-up animation, it has become so annoying. A shame since it is a great device
I'll report with the results later.
vrsk said:
Mine even reboots during the start-up animation, it has become so annoying. A shame since it is a great device
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That must be really annoying. Luckily ours isn't that bad.
vrsk said:
I'll report with the results later.
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Cheers.
Same issue here. Got the device, (US GSM) on Dec. 14th, and had it happen a couple of times. I didn't think anything of it, because this phone is for my son, and I was trying out parental control stuff on it. I wrapped it, and it sat under the tree till the 25th, which is when I updated it to 4.4, and the crashing has gotten worse. I get random app crashes, and more reboots now than ever. I cleared the partition cache, which didn't work. I am going to try a factory wipe and see if that fixes it, but I honestly doubt it. Moto chat told me to call in the morning to talk to a level 2 tech.
So, there seem to be a few of us, but I didn't see anything on their support forums....
llyenn said:
Same issue here. Got the device, (US GSM) on Dec. 14th, and had it happen a couple of times. I didn't think anything of it, because this phone is for my son, and I was trying out parental control stuff on it. I wrapped it, and it sat under the tree till the 25th, which is when I updated it to 4.4, and the crashing has gotten worse. I get random app crashes, and more reboots now than ever. I cleared the partition cache, which didn't work. I am going to try a factory wipe and see if that fixes it, but I honestly doubt it. Moto chat told me to call in the morning to talk to a level 2 tech.
So, there seem to be a few of us, but I didn't see anything on their support forums....
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So far I've had a single instant reboot in the camera app. Hope it doesn't get worse.
The phone is still rebooting sometimes. Is there any way I can check why it is happening like something that will create an error log? Or does anyone have any tips for stopping it happening? It is a very minor nuisance at the moment but I'm afraid it might get worse. Especially if it is a problem with the hardware rather than the software.
I have a UK moto g and it hasn't rebooted on me yet the past week I have had it
Sent from my XT1032 using xda app-developers app
I've got the International 8 GB version from Koodo and it hasn't rebooted since I started using it full time on Dec 28. It remains powered up 24/7.
Often these reboots and crashes are user app related, it may be a good idea to data factory reset the phone and see if the issue remains.
Undervolting the cpu may cause these issues too if you undervolt too much.
I have 120 apps installed and had no crash/reboot so far in the 3 weeks i had the phone.
I have same trouble. My device is crashing and rebooting sometimes at day. Is there any solution??
Moto g purchased in mexico, telcel.
Guys, return it to your phone dealer if you can. Waiting for a fix(that may or may not come) will just increase your pain. If the service center spots the restart, they should definitely repair/replace your phone.
gee2012 said:
Often these reboots and crashes are user app related, it may be a good idea to data factory reset the phone and see if the issue remains.
Undervolting the cpu may cause these issues too if you undervolt too much.
I have 120 apps installed and had no crash/reboot so far in the 3 weeks i had the phone.
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Yes it could be but I think it's most likely Android OS or Motorola's own certain app that's causing this. My device resets so frequently that's it become impossible to use, unbelievably it reboots every 5-10min, even when I leave the phone on standby I see it rebooting it self.
It's no just specific app that I use, it has rebooted while I'm browsing (Google Chrome), in Gallery app, on Play Store and also when I was transferring images from pc to the device!
Motorola Chat support are useless, they just game me links to Moto UK Support contact, that's it. Not much of advice.
So I will be taking it back to Phone4u store and possibly get it replaced if they can.
Kit kat seems to have fixed problem.
dankerk said:
Yes it could be but I think it's most likely Android OS or Motorola's own certain app that's causing this. My device resets so frequently that's it become impossible to use, unbelievably it reboots every 5-10min, even when I leave the phone on standby I see it rebooting it self.
It's no just specific app that I use, it has rebooted while I'm browsing (Google Chrome), in Gallery app, on Play Store and also when I was transferring images from pc to the device!
Motorola Chat support are useless, they just game me links to Moto UK Support contact, that's it. Not much of advice.
So I will be taking it back to Phone4u store and possibly get it replaced if they can.
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My wifes phone seemed to be getting worse. It rebooted four times the day before yesterday. It always seemed to be worst when we were travelling.
Yesterday morning the Kit Kat update became available. The phone hasn't rebooted since. Hope I'm not speaking too soon but fingers crossed it seems to be fixed.
We got 2 Moto G's in our family (one for me, one for my father), both ordered from Amazon.de as 8gb version (XT1032)
I haven't seen any reboots on one of these devices. They both got updated to 4.4.2 yesterday and also no crashes.
Has anyone found out what is causing the crashes? Is it maybe even a hardware failure?
creambyemute said:
We got 2 Moto G's in our family (one for me, one for my father), both ordered from Amazon.de as 8gb version (XT1032)
I haven't seen any reboots on one of these devices. They both got updated to 4.4.2 yesterday and also no crashes.
Has anyone found out what is causing the crashes? Is it maybe even a hardware failure?
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If the Kit kat upgrade has cured the problem on my wifes phone then it must have been software related. Possibly an app I had downloaded was causing it. It's worth pointing out as well that most people didn't seem to have this issue.
BTW I spoke to Motorola chat a few days ago using the help app. on the phone. They told me it was probably an app I had downloaded causing it and a factory reset would sort it. Installing the upgrade seems to have done the same thing though.
Happy to hear it's not something hardware related.
I even had reboots with my nexus 5, 4 on random basis (not often). Must be some sort of app I've had installed on all my devices
I received mine in december (from Amazon [Retail.FR]) and experienced some crashes (almost every day).
I installed KitKat on it and did two factor resets to be sure it was not software related issues. Since then, a week ago, I experienced a crash every day and half (screenshot). Crash happened without any reason or specific context.
My serial number is: TA8900B6##
I decided to return my Moto G to Amazon and buy a new one.
I'm experiencing the same and I decided to try to run a constant logcat in the background to see what's going on. Also is there any way to have a constant recording with dmesg? I'm no linux commands expert.
For logcat (in terminal emulator) I used logcat > sdcard/logcat.txt which is growing in size as far as I can see. Hopefully this brings some news.
Good luck everyone.
Cheers
My pixel had decided it's going to randomly freeze and reboot itself
It does it a few times a day and doesn't seem to matter what apps are running
Is there anyway of logging the reboots without root to find the cause?
Sent from my Pixel using Tapatalk
rosswaa said:
My pixel had decided it's going to randomly freeze and reboot itself
It does it a few times a day and doesn't seem to matter what apps are running
Is there anyway of logging the reboots without root to find the cause?
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Same thing happening to me here too.
What I would do is start from scratch, install factory image, don't install any apps, use for a day to test, then install your apps one by one to find the culprit.
If still rebooting without any apps installed, it might be time for a rma
Sent from my Pixel using XDA-Developers mobile app
I used that Google support and came down to putting the phone I to safe mode for 24 hours to see but some days it does it a few times and other days it's fine
Sent from my Pixel using Tapatalk
Has there been any resolution to this? My Pixel has been randomly rebooting, too. Already tried troubleshooting with Google tech support, tried Safe Mode (did it there, too), and factory reset and cache wipe.
It still happens. And when I say random, I mean random. Sometimes it reboots overnight, sometimes in my pocket, sometimes as I'm using the phone (it'll freeze in some cases too before it reboots). There's no obvious indication of what's causing it.
Has there been any light shed on this problem? Any clue as to whether it's software or hardware related?
Some days it doesn't, others it'll do it 5times. I've not had any luck fixing it which is annoying because it awesome except for that
Google aren't very helpful either, they refused to help because I got my phone through carphonewarehouse lol
Sent from my Pixel using Tapatalk
rosswaa said:
Some days it doesn't, others it'll do it 5times. I've not had any luck fixing it which is annoying because it awesome except for that
Google aren't very helpful either, they refused to help because I got my phone through carphonewarehouse lol
Sent from my Pixel using Tapatalk
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Yeah, there really is no rhyme or reason to the way it reboots, making it even harder to diagnose.
Rebooted again while it was just sitting on my table. No rhyme or reason to this bug.
I've had my 5" Pixel since launch. Google Store device, 32GB, never unlocked the boot loader.
I had a few random reboots, but never actually saw it happen. I'd go to use my phone and see the pattern unlock screen you get on first use after restart.
I have not had it occur since the January OTA.
UnusualSuspect said:
I've had my 5" Pixel since launch. Google Store device, 32GB, never unlocked the boot loader.
I had a few random reboots, but never actually saw it happen. I'd go to use my phone and see the pattern unlock screen you get on first use after restart.
I have not had it occur since the January OTA.
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Same here. Sometimes I'll go to my phone wanting to use it, try my finger to unlock, and it'll prompt me to input my pattern because it's required after a reboot. Clearly, rebooting by itself.
It's frustrating because there's no rhyme or reason to it. Sometimes it'll happen multiple times a day, sometimes it won't happen for a couple of days.
At first, I thought the Jan update fixed it too because it didn't occur for a while after the update, but then it reared its ugly head again. I've already tested it in Safe Mode, did a factory reset, and the rebooting still persisted.
If you simply research this on the web, many others are having this issue. And it's even been reported a few times by Android sites/blogs. Google needs to get on top of this. At the very least, they should confirm it's a software issue and not a hardware issue.
---------- Post added at 10:08 PM ---------- Previous post was at 09:09 PM ----------
Just a few links of people online reporting this problem:
https://productforums.google.com/forum/#!topic/phone-by-google/QHp96fk4Ygw
https://productforums.google.com/fo...vS_XxvBh8;context-place=forum/phone-by-google
https://www.reddit.com/r/GooglePixel/comments/59i9e5/pixel_xl_random_restarts/#bottom-comments
Happens at random but only when I'm using Chrome or when my Pixel has been sitting on my nightstand charging.
I've had the phone since launch with no issues. My random reboots just started yesterday and it's happened 5 times in the past 12 hours. Glad I'm not the only one with the problem.
Sent from my Pixel XL using Tapatalk
im thinking this is a hardware issue, im pretty annoyed if it is! i get it like 6 times a day or nothing for a while, makes no difference what im doing or apps being used
Going to try and get a replacement this is a joke, fully wiped and flashed and still does it
Sent from my Pixel using Tapatalk
Mine hasn't really been "rebooting"... It's actually just been suddenly shutting completely off for no reason. It will be fine for a few days, then the next fee days it will simply abruptly shut off for no reason... Battery levels don't seem to make a difference.. Weird.
Sent from my Pixel XL using Tapatalk
For me it seems that the reason lies in Bluetooth or just in the BT stack. If I deactivate bluetooth it works fine through the day. But I need bluetooth so I started BT again and the Pixel XL 128GB crashes sometimes 10 Times a day, but as I checked BT was automaticly deactivated after these first reboots. I seemed. The Pixel stopped rebooting as I activated BT and deactivated it myself.
And now? How long do we have to wait. I don´t think it´s a hardware issue.
So, I have this issue but it became (very) apparent only after the OTA Oreo. First two weeks were fine (and subsequently first two weeks after a factory reset I've done), but then it slowly starts doing this after those 2 weeks. Freezes then reboots. At first it's 1-2 a day, now it's like 12-20. Ridiculous. There's a buganiser thread for this issue and Google is aware of it. Most of the bug reports have this in them:
Code:
Sense Key : Hardware Error [current]
which Google rep says is a hardware issue. I also have an access to a Google's internal buganiser thread on this issue (i'm a vendor) and they refer to this being a Toshiba's memory issue. Not sure though why this started happening only after the Oreo update. Also people who flash Nougat report no issues as well. Another funny thing is that there's at least two users with Pixel (XL) 2 who suffer from it. Anyway, I'll be giving it back to my carrier over the weekend (glad we have 2 year warrant here in UK) even though I'm pretty sure I'll get a refurb with a similar problem after two wasted weeks of wait.
Flash nougat rom and see does this problem occur or not? If not then us nougat for a while then again update to oreo
On current firmware: 9.5.20.0 and previous firmware I have spontaneous reboots every +/- 5 days,
so not really bad, but still ideally this should not happen.
Anyone any clue what the cause could be ? And possible fixes ?
around 5 weeks, no reboots here...
Same here, but worse: happens more than once per day. Could it be hardware issue? I'm thinking of doing a complete reset, and try it for a few days without installing any other app, just to test.
Apokrifus said:
Same here, but worse: happens more than once per day. Could it be hardware issue? I'm thinking of doing a complete reset, and try it for a few days without installing any other app, just to test.
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Click to collapse
More than 6 weeks, tested global stock locked BL, unlocked BL, MIUI10 beta, MIUI10 xiaomi.eu... never experienced random reboots. I am sure of that since I have installed a widget (uptime widget) just to be sure that the phone does not reboot and I don't notice it.
guildamx said:
More than 6 weeks, tested global stock locked BL, unlocked BL, MIUI10 beta, MIUI10 xiaomi.eu... never experienced random reboots. I am sure of that since I have installed a widget (uptime widget) just to be sure that the phone does not reboot and I don't notice it.
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Same here. No reboot. Now with miui 10 from Xiaomi.eu.
Can´t give you support. Another one with no problem regarding this whatsoever.
But it has to be real, since I saw this recognized by MIUI! Either they work on a fix or think to have it sorted out with 9.5.20.
Read/search change logs for more info on this.
Woke up this morning and the mix 2s did a spontaneous reboot again, however, was frozen in the "Android logo" (phone also very hot)
I rebooted and then everything was OK again. Uptime was 199 hours.
I googled a bit and it seems not a widespread issue, could not find any other forums where the problem is mentioned.
So maybe caused by a specific combination of settings / installed apps or something.
That sounds like a hardware issue, not software.
I have Mix2s since july. No reboots til yesterday, when I installed Xiaomi.Eu MIUI 10 stable. I'll try to clean flash everything.
I have random reboots too, its not often. Every week or so. Do you run dual sim?
MIUI 10 latest global stable 128GB variant
It happens everyday for me, couple of times a day, i don t understand why. It all started after miui 10 update. i tried going back to factory settings haven t solved the problem. I don t know what to do .
Got a new OP7 Pro. Nice hardware for sure. I unlocked boot loader, installed TWRP recovery, Magisk, but using standard factory ROM/kernel (OOS 9.5.8). I am experiencing severe screen freeze issues. It is like all touch inputs are ignored or screen is frozen for up to 10 seconds at a time. The phone is pretty well unusable as this gets in to a loop of unfreezing perhaps for a few seconds or a minute but then right back to frozen. Crazy...
Some times I can go an hour or so with out it happening but once it sets in it seems to recur frequently . Rebooting helps as does wiping dalvik/cache, but it always seems to come back. Does not appear to happen when booting to safe mode, which leads me to believe it is an incompatible app but the app would have to be doing some crazy stuff to screw up the entire phone/screen/touch input this much. Just can't find the trigger or a fix.
I've got many options. All my (relatively Android noob) buddies (some are very good programmers though) insist I should unroot and remove TWRP and get back completely to stock. I could try those sequentially. I can also return the phone and replace it since it is brand new. Oneplus suggested this rather than providing any help or real tech support.
I've googled around a lot and have found some (appears to be infrequent) folks who ocassionally loose touch access in a corner of the OP7 Pro screen. Neither this nor the "ghost touch" are the same as my issue.
Hoping to get some good advice here from some Android gurus. Thanks in advance.
Bump, no one??
swamp2 said:
Bump, no one??
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Update the firmware.
dynospectrum said:
Update the firmware.
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Click to collapse
Thanks, but just random tech support advice? Or do you have a reason to believe there is something particularly relevant in the 9.5.10 release?
9.5.7 or 9.5.8 had random screen touch issues Anna .10 hot fixes more bugs that they introduced to .9
If I were you, I'd update and get on the current firmware. I'd also backup all your data on the phone and do a factory reset after the updated then if it still is having issues return it for hardware defect. It makes no difference to do this as you have to perform the data wipe before returning it anyway.
Eric214 said:
9.5.7 or 9.5.8 had random screen touch issues Anna .10 hot fixes more bugs that they introduced to .9
If I were you, I'd update and get on the current firmware. I'd also backup all your data on the phone and do a factory reset after the updated then if it still is having issues return it for hardware defect. It makes no difference to do this as you have to perform the data wipe before returning it anyway.
Click to expand...
Click to collapse
Thanks, things are looking free of this issue so far on .10!
Issue is back, greatly improved but back. This phone is driving me nuts. Must be incompatible with some app...
Removed root, removed twrp, locked boot loader and clean flashed 9.5.10. Screen freezing completely gone for around 24 hours. Also have only installed essential apps. Sure would like both TWRP and Magisk back, but undecided. I seem to be the only person with this particular problem... Additional advice appreciated.
I'm getting the same problem even on .10 version.
I had to unroot and lock the bootloader again.
I thought I'm the only one who is facing this issue.
Any more updates on this? Was it an app causing it?
I have OnePlus 7 Pro for a few weeks already, but I started use 7 Pro as my primary device from last weekend and since that time I have experienced the identical problem.
Renovate ROM, stock kernel, xposed
shank19 said:
I'm getting the same problem even on .10 version.
I had to unroot and lock the bootloader again.
I thought I'm the only one who is facing this issue.
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Click to collapse
Wow, I'm not alone! Can't decide if I want to do a warranty return and try an entirely new phone. We just can't be the only folks with TWRP and Magisk on this device. It seems like a software problem but odd that more are not experiencing. I'm hesitant to even try Magisk for fear of a long difficult full wipe without a good TWRP backup.
Edit: I should have done better testing but pretty sure unroot by full Magisk removal did not fix the issue.
Honestly if it's not a hardware defect the one thing I think that it could be is accidental touches. Are you using a case on your phone? Does it get any better if you lay your phone flat and only touch the screen with your finger?
When I first got my s9+ which was my first curved screen phone I had this same issue and thought it was hardware related, but when put a case on it the issue completely stopped and I realized I had been touching the curved screen with my palm while holding the phone.
I don't really see how unlocking the bootloader, magisk, or twrp could be responsible as I haven't had any issues with any of them, but you could try custom kernels or roms if you want to try everything before you return the phone, but I think that would be really grasping as straws.
It could be a Magisk module as I've had issues where installing and deleting the modules cause me to have random reboots even with all the modules uninstalled, id try wiping data, and flashing fresh oos 9.5.10 to both slots.
I just uploaded a video of that issue, sorry for the quality (Xiaomi Mi A2 Lite).
Weird issue. Glad I'm not seeing it on my International 9.5.19.
This is definitely not an issue you're going to resolve by just installing a few apps and waiting to see if they affect the performance. I am interested to see what the logcats (actually, logs in general) say at the moment the phone freezes. If anyone can provide these it would be a great insight for sure.
Unroot, lock bootloader, wipe, factory 9.5.10, problem completely gone. Good and bad, prefer root...
I've only encountered this issue while using Facebook messenger.
I tried to deactivate xposed and magisk modules but the problem persisted - it seems it just started to appear less frequently but not fixed.
I am on the Havoc ROM for more than two days and touch screen issue is gone.
Chrono Leggionaire said:
I tried to deactivate xposed and magisk modules but the problem persisted - it seems it just started to appear less frequently but not fixed.
I am on the Havoc ROM for more than two days and touch screen issue is gone.
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Click to collapse
Strange, one common denominator is an unlocked bootloader. Do you also have TWRP?
Is it only me or something common? (P7P)
I haven't had any, and my wife hasn't said anything about this happening with hers, either. We've had ours for two weeks today. I'm rooted, hers is with the bootloader still locked.
Have not had a random restart since I got the phone.
Alright, possibly one of the root modules is causing some problems. thanks for the info.
Rooted, no restarts.
I have been experiencing them regularly... Usually right after i try and make a call ...
This is the first time i ever saw something like this.... Does not inspire confidence!
p_shad0w said:
I have been experiencing them regularly... Usually right after i try and make a call ...
This is the first time i ever saw something like this.... Does not inspire confidence!
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Factory reset and use the phone with little to nothing installed and see if it still happens. If it does try a sim from another provider. If you still get them you have a faulty handset so RMA it.
I haven't experienced it with the Pixel 7 Pro but it happened sometimes with the 6 Pro.
Got one restarts just after freeze for 30 second twice. Rooted kirasakura kernel and despair both happen once
Hasn't happened once in the two weeks I've had it.
Well this is absolutely rediculous.. HORRIBLE support... Google Support wanted me to run the phone in SAFE MODE for a "a few days" to make sure it wasn'ty a third poarty app causing the reboots.. and if it still happens i will have to run around trying to find a service center to "look at the phone" eff that... Take itr back and i will go back to OnePlus or Samsung..... HORRIBLE first experience with a Pixel ... ABHORRENT
I still have one Day on my 14 day return window so i am returning the sucker and getting my money back.. I am not paying 1500$ CAD for a phone that randomly reboots when i try to initiate a call...
I had 1 random reboot during a VOIP call. Didn't notice it till my headphones told me they were disconnected, lol.
This was full stock, unlocked and rooted the day after.
p_shad0w said:
Well this is absolutely rediculous.. HORRIBLE support... Google Support wanted me to run the phone in SAFE MODE for a "a few days" to make sure it wasn'ty a third poarty app causing the reboots.. and if it still happens i will have to run around trying to find a service center to "look at the phone" eff that... Take itr back and i will go back to OnePlus or Samsung..... HORRIBLE first experience with a Pixel ... ABHORRENT
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Click to collapse
How is that horrible support? 90% of the time it is user error. As a few post above mentioned. Wipe phone and try it with minimal apps installed. They want you to run it in Safe Mode for a reason, if still happens send it in or find a service center. I wouldn't call that horrible support.
schmeggy929 said:
How is that horrible support? 90% of the time it is user error. As a few post above mentioned. Wipe phone and try it with minimal apps installed. They want you to run it in Safe Mode for a reason, if still happens send it in or find a service center. I wouldn't call that horrible support.
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It is.... I have been running the exact same apps on the OnePlus 9 pro and the OnePlus 8 pro before that and there was no issues whatsover.... why would there be on the Pixel ? It is horrible support yes... I asked for an RMA
p_shad0w said:
It is.... I have been running the exact same apps on the OnePlus 9 pro and the OnePlus 8 pro before that and there was no issues whatsover.... why would there be on the Pixel ? It is horrible support yes... I asked for an RMA
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Bare in mind this is probably thye first phone i have owned since my nokia days back in the early 2000's that is -NOT- rooted , bootloader unlocked or anything of the sort !(Yet)
I have my P7P now since the 13th of October and I had no random reboot during this time. Everything is running smooth and stable. My phone is not rooted.
I've only noticed phone crashes when using Android auto. When I try using apps that change the font and display size, that's when I run into reboots. My phone is rooted with multiple magisk modules
rester555 said:
I've only noticed phone crashes when using Android auto. When I try using apps that change the font and display size, that's when I run into reboots. My phone is rooted with multiple magisk modules
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Just a data point: I haven't had any phone crashes when using Android Auto on the Pixel 7 Pro.
More specifically, whenever I change the screen to large screen on an app like Paramount Plus, or some other video viewing app. This is when I get the phone reset