Can't Connect to a Certain Wi-Fi Access Point, but can others - General Questions and Answers

Just bought this Moto G Fast phone today, brand new, and I'm having issues connecting to Wi-Fi. Whenever I attempt to connect to a Xfinity Wi-Fi access point, it attempts to connect and tells me sign-in is required. I get to the screen where I enter in the username and password, but it then disconnects me from the access point, and takes me off the sign-in page before I can enter in the information. This happens in an endless loop. Never staying connected for more than a few seconds before it disconnects and reconnects.
I tried doing a factory reset multiple times.
I tried forgetting all wi-fi networks.
I have tried resetting the wi-fi, Bluetooth, and wireless network settings.
I tried doing a hardware Wi-Fi test, and get the green check mark.
I tried turning off my phone, waiting for thirty seconds, and turning back on my phone with the issue still existing.
I have tried resetting my phone multiple times.
I have removed my SIM card and reinserted it.
I can use my computer to connect to this Xfinity Wi-Fi access point, and then use my computer as Wi-Fi hotspot. My phone is then able to connect to my computer to access Wi-Fi to this Xfinity Wi-Fi hotspot indirectly. It however cannot connect directly to it by itself.
I'm able to connect to other Wi-Fi access points without issues, it's just Xfinity Wi-Fi access point near my home that I can no longer connect to. My computer however is able to connect to this same exact Xfinity Wi-Fi access point without issue. The connection from my computer to the Xfinity Wi-Fi access point is stable, I'm able to watch YouTube videos etc on it. However for whatever reason, sitting at the SAME exact desk my computer is at with my phone, my phone isn't able to maintain a constant connection for more than a few seconds.
I don't have physical access to the router.
Thanks for any help! I have the feeling I should just return the phone, but I don't want to pay the $49 restock fee, and this seems to be a software issue, and not a hardware issue, so I'm not sure anything is wrong with the device from a hardware perspective.

Related

G1 won't connect to wifi

So I just rooted my phone today at my friend's house, I used his wifi just fine, no hickups. I don't have a service plan at the moment, so the only way I'm even using it is over wifi. Well when I got home, I tried connecting to my wpa2 secured network and I can't connect. What happens is the phone recognizes my network, I put in the passkey and it just sits and does nothing. I connected to it before I rooted my phone (and then this started happening once I changed some settings, but I figured it'd be a moot issue once I rooted.)
So far I can't get it to connect.
Any ideas as to what's going on?

[Q] wifi not working on GB 2.3.4

I am not able to browse on wifi network. Wifi toggles to on position, can scan the network but not connecting
My phone is running on stock Indian ROM 1.52.720.3 with S-off and rest everything stock, "NOT ROOTED"
Till 2 days back it was working fine and i could use the wifi network
Now most of the time it does not connect to the wifi network, it keeps scanning, detects the network, attempts to connect and finally says disconnected.
Sometimes it connects, i can see the assigned IP but not able to browse the internet or use the android market.
However internet pass through option is working when plugged in USB
I am able to connect my laptop to the wifi network and use the internet, so my network is fine.
I spoke to the customer care, they told me to do a factory reset from Bootloader option...I did the factory reset but still wifi not working
Any help please
imblfmstr said:
I am not able to browse on wifi network. Wifi toggles to on position, can scan the network but not connecting
My phone is running on stock Indian ROM 1.52.720.3 with S-off and rest everything stock, "NOT ROOTED"
Till 2 days back it was working fine and i could use the wifi network
Now most of the time it does not connect to the wifi network, it keeps scanning, detects the network, attempts to connect and finally says disconnected.
Sometimes it connects, i can see the assigned IP but not able to browse the internet or use the android market.
However internet pass through option is working when plugged in USB
I am able to connect my laptop to the wifi network and use the internet, so my network is fine.
I spoke to the customer care, they told me to do a factory reset from Bootloader option...I did the factory reset but still wifi not working
Any help please
Click to expand...
Click to collapse
I haven't had that issue with the stock ROM, and but it has come up with some modified ROMs. The solution has been to scan for the network, and attempt to connect and then disconnect & forget the network. Rescan and connect worked perfectly after that.
Worth a shot.

Wifi stops working after being left for a while (still connected)

Having an issue with the Tab 2 where you go to pick it up and start browsing after it has been sitting around a while (not sure if the time matters, but it seems like after sitting for most of the day) and the wifi is still connected, but nothing works than needs data. It acts like it would if you had not internet connection. Toggling the wifi off and on will fix the issue and notificaitons and emails start pouring in.
Anyone else have this problem? I found a similar issue on the 7.7 forums but nobody reported a solution and I am not even sure if it would have worked on the Tab 2 anyways. I am thinking about making a script that toggles the wifi automatically if it detects it can't connect to the internet. But that is a little ridiculous needing to do that. It shouldn't be losing connection in the first place.
Hi Pirate
it's a bit depending on the ROM you have installed - but since Android 4 you have a quite reliable setting. The default behavior of Android devices is to deactivate the wifi connection when it goes to sleep.
Some ROMs don't recognize the disconnection and the switch/button still shows "Wifi on" although disconnected.
First step: go to settings / wifi settings, hit the menu button (top right three dots) and check the advanced settings.
Somewhat like "Keep WLAN active in standby" - set this to always.
That should solve it already under android 4.x
If this doesn't help, look into Play Store - search for "wifi keep alive". But for the SGT 2 you shouldn't need it
Greetz - Chris
It was already set to "Always" so I don't think that will help. I will look at that app to see what it does.
Sent from my Nexus 7 using Tapatalk HD
wifi turns off when not in use to save battery. I think it might be a default even if you have it set to always on.
guncrasher said:
wifi turns off when not in use to save battery. I think it might be a default even if you have it set to always on.
Click to expand...
Click to collapse
The problem is that it never comes back on. Well it shows the wifi icon and the signal and everything but it just doesn't have any data connection. Any apps that use data act like wifi is off. The only way to get it to start working again is to toggle wifi or reboot. I also forgot to mention it is the stock ROM, only rooted. It got the OTA a few days ago too and it has happened since then.
You're not alone
Skurvy_Pirate said:
Having an issue with the Tab 2 where you go to pick it up and start browsing after it has been sitting around a while (not sure if the time matters, but it seems like after sitting for most of the day) and the wifi is still connected, but nothing works than needs data. It acts like it would if you had not internet connection. Toggling the wifi off and on will fix the issue and notificaitons and emails start pouring in.
Anyone else have this problem? I found a similar issue on the 7.7 forums but nobody reported a solution and I am not even sure if it would have worked on the Tab 2 anyways. I am thinking about making a script that toggles the wifi automatically if it detects it can't connect to the internet. But that is a little ridiculous needing to do that. It shouldn't be losing connection in the first place.
Click to expand...
Click to collapse
It's the same effing stuff people suggest to every wifi glitch out there.
To people who think it's due to the wifi sleep policy: although I've set it to always, why would wifi not resume, after screen is turned on? It's not the wifi that gets disconnected, it's the internet (or the download speed) that stops working.
To people who suggest it's a power saving feature under low battery conditions: Sorry, I've tested it while charging and with full battery.
To people with the above two arguments: Connection to some routers works perfect with the phone. Like when I turn on the hotspot on another phone, the wifi works great. Also, wifi on the other phone from the same source (laptop used as internet access point) works well.
To people who suggest resetting the router or wifi on phone: The internet does start working again, but only for a few minutes. Even if the screen is turned on, the internet may stop working mid-download.
The actual situation is that the phone disconnects from the internet, but keeps showing a connection to wifi. Like I used connectify hotspot to create an access point, and after a few minutes, the phone moved from "connected clients" list to the "previously connected clients", even as the phone showed connected to wifi with even the download arrows blinking, but no internet (or download speed). This only happens with certain sources (of wifi). And other phones may work well with the same source.
I have tried (several times and in different orders and permutations) the following to no effect:
1. Resetting the router.
2. Resetting the wifi on laptop.
3. Resetting the wifi on phone.
4. Restarting the phone and laptop.
5. Static IPs, gateways and DNSs. (Even though the problem was not with connecting to wifi and even internet works momentarily after resetting wifi).
6. Turning off items controlling wireless network in wireless connection properties.
7. Turning off firewall.
Waiting for a savior.
I know this isn't super helpful but I had the same bug you describe on the previous version of carbon. When I updated to the latest it seems to have stopped.
Sent from my GT-p5113 using xda premium
I had similar issue with my aTab Phone 4 and TP-Link TL-WR941ND (OpenWRT)
After disabling WMM capability in the router the problem disappeared!
Change router lease time to "2weeks"
Sent from my GT-I8190N using XDA Premium 4 mobile app
Same issue.
karankahlon said:
It's the same effing stuff people suggest to every wifi glitch out there.
To people who think it's due to the wifi sleep policy: although I've set it to always, why would wifi not resume, after screen is turned on? It's not the wifi that gets disconnected, it's the internet (or the download speed) that stops working.
To people who suggest it's a power saving feature under low battery conditions: Sorry, I've tested it while charging and with full battery.
To people with the above two arguments: Connection to some routers works perfect with the phone. Like when I turn on the hotspot on another phone, the wifi works great. Also, wifi on the other phone from the same source (laptop used as internet access point) works well.
To people who suggest resetting the router or wifi on phone: The internet does start working again, but only for a few minutes. Even if the screen is turned on, the internet may stop working mid-download.
The actual situation is that the phone disconnects from the internet, but keeps showing a connection to wifi. Like I used connectify hotspot to create an access point, and after a few minutes, the phone moved from "connected clients" list to the "previously connected clients", even as the phone showed connected to wifi with even the download arrows blinking, but no internet (or download speed). This only happens with certain sources (of wifi). And other phones may work well with the same source.
I have tried (several times and in different orders and permutations) the following to no effect:
1. Resetting the router.
2. Resetting the wifi on laptop.
3. Resetting the wifi on phone.
4. Restarting the phone and laptop.
5. Static IPs, gateways and DNSs. (Even though the problem was not with connecting to wifi and even internet works momentarily after resetting wifi).
6. Turning off items controlling wireless network in wireless connection properties.
7. Turning off firewall.
Waiting for a savior.
Click to expand...
Click to collapse
Same issue. also using connectify and also tried all things you have described. If you find any solution please let me know.
I had the same problem on my Huawei Honor. You need to set static IP in wifi settings (when connecting to AP, press "show advanced settings").
Mine settings were:
IP adress: 192.168.1.75 (make sure other devices are not connected with this IP)
Gateway: 192.168.1.254 (it could be different. Use the same as you're using to connect to your router)
Network prefix length: 24
DNS 1: 8.8.8.8
DNS 2: 4.4.4.4
No option for static IP in connectify
jopsinas said:
I had the same problem on my Huawei Honor. You need to set static IP in wifi settings (when connecting to AP, press "show advanced settings").
Mine settings were:
IP adress: 192.168.1.75 (make sure other devices are not connected with this IP)
Gateway: 192.168.1.254 (it could be different. Use the same as you're using to connect to your router)
Network prefix length: 24
DNS 1: 8.8.8.8
DNS 2: 4.4.4.4
Click to expand...
Click to collapse
There is no option in connectify for static IP and in USB wifi dongle also there is no option to set static IP.
Help!
---
---
Same issue
karankahlon said:
It's the same effing stuff people suggest to every wifi glitch out there.
To people who think it's due to the wifi sleep policy: although I've set it to always, why would wifi not resume, after screen is turned on? It's not the wifi that gets disconnected, it's the internet (or the download speed) that stops working.
To people who suggest it's a power saving feature under low battery conditions: Sorry, I've tested it while charging and with full battery.
To people with the above two arguments: Connection to some routers works perfect with the phone. Like when I turn on the hotspot on another phone, the wifi works great. Also, wifi on the other phone from the same source (laptop used as internet access point) works well.
To people who suggest resetting the router or wifi on phone: The internet does start working again, but only for a few minutes. Even if the screen is turned on, the internet may stop working mid-download.
The actual situation is that the phone disconnects from the internet, but keeps showing a connection to wifi. Like I used connectify hotspot to create an access point, and after a few minutes, the phone moved from "connected clients" list to the "previously connected clients", even as the phone showed connected to wifi with even the download arrows blinking, but no internet (or download speed). This only happens with certain sources (of wifi). And other phones may work well with the same source.
I have tried (several times and in different orders and permutations) the following to no effect:
1. Resetting the router.
2. Resetting the wifi on laptop.
3. Resetting the wifi on phone.
4. Restarting the phone and laptop.
5. Static IPs, gateways and DNSs. (Even though the problem was not with connecting to wifi and even internet works momentarily after resetting wifi).
6. Turning off items controlling wireless network in wireless connection properties.
7. Turning off firewall.
Waiting for a savior.
Click to expand...
Click to collapse
1. I have had the exact same issue for (atleast) the past 2 years. Have survived by repeatedly turning wifi on and off.
2. I too use connectify. This issue doesnt seem to happen on every wifi connection (just like your case). Even more specifically, it seems to happen ONLY when I connect my phone to the hotspot created via my laptop (connectify).
3. Even when the internet is actually working, some apps do not seem to recognise that(take some time to realize it is working), while others are able to connect instantly. Specifially, whatsapp is unable to send/receive messages for about 1-2 mins, after which I receive a whole bunch of messages at once.
This does not seem to be an issue due to connectify as well. I have tried creating a hotspot from my laptop without using connectify as well, but unfortunately, nothing changed. Further, this does not happen when my phone connects to a hotspot created via connectify by some other pc. The wifi and internet work perfectly fine when connected to a hotspot created via my friends computer.
Further, this problem happens only when a mobile connects to the hotspot. Doesn't occur when another laptop/PC connects (not sure about tablets).
I have looked into every nook and cranny on the internet, explored every forum for any working solution, but have been unsuccessful. In fact, this is the first place where I saw the exact same problem as mine, and was wondering if you have found any solution to it .
karankahlon said:
It's the same effing stuff people suggest to every wifi glitch out there.
To people who think it's due to the wifi sleep policy: although I've set it to always, why would wifi not resume, after screen is turned on? It's not the wifi that gets disconnected, it's the internet (or the download speed) that stops working.
To people who suggest it's a power saving feature under low battery conditions: Sorry, I've tested it while charging and with full battery.
To people with the above two arguments: Connection to some routers works perfect with the phone. Like when I turn on the hotspot on another phone, the wifi works great. Also, wifi on the other phone from the same source (laptop used as internet access point) works well.
To people who suggest resetting the router or wifi on phone: The internet does start working again, but only for a few minutes. Even if the screen is turned on, the internet may stop working mid-download.
The actual situation is that the phone disconnects from the internet, but keeps showing a connection to wifi. Like I used connectify hotspot to create an access point, and after a few minutes, the phone moved from "connected clients" list to the "previously connected clients", even as the phone showed connected to wifi with even the download arrows blinking, but no internet (or download speed). This only happens with certain sources (of wifi). And other phones may work well with the same source.
I have tried (several times and in different orders and permutations) the following to no effect:
1. Resetting the router.
2. Resetting the wifi on laptop.
3. Resetting the wifi on phone.
4. Restarting the phone and laptop.
5. Static IPs, gateways and DNSs. (Even though the problem was not with connecting to wifi and even internet works momentarily after resetting wifi).
6. Turning off items controlling wireless network in wireless connection properties.
7. Turning off firewall.
Waiting for a savior.
Click to expand...
Click to collapse
I'm having the exact same prob on my ZTE Grand x V 970
It started when i had kitkat and i couldnt even "fix it" restarting the wifi, i had to reset the phone in order to have my wifi work for like 2-5 mins and then stops recieving data, tried to reconnect and stays on turning on wifi.. Now i changed to the stock Rom and the problem is still there but at least now i can "fix it" restarting the wifi connection until certain point.
Issue sharing internet with Connectify from PC
Go to:
Control Panel\Network and Internet\Network and Sharing Center
On the left column, click on CHANGE ADAPTER SETTINGS.
You should be in: Control Panel\Network and Internet\Network Connections by now.
Then click on: Microsoft Virtual Miniport Adapter and click on Properties, then click on the 'Configure' button in the 'Networking' tab. From this window, go to the 'Power Management' tab and uncheck 'Allow the computer to turn off this device to save power'.
This works for me. Try this out
If this doesn't work further, you can try out mHotspot for the same purpose.
I've had the same issue, with the wifi saying it's connected even though it isn't.
This thread is 4 years old and this issue still hasn't been fixed. What a shame.
Same issue here on OnePlus 3 even after factory reset.
I have this same problem after the security patch Mid March to Jan 1, 2019. The WIFI doesn't show in the top status bar, but toggling wifi off/on fixes it till the next overnight. I did make one change to my wireless about that same time and that was moving the min connect speed from 6Mbps to 12Mbps to help with bandwidth issues being cause by devices using low speeds and having several SSID broadcast. My S7 and Tab A both work fine - so I think it was something in the security patch.

Wifi/data problem

My problem is when I leave my house and turn on Data my phone searches for nearby wifi, this is fine if I am able to connect.
On some wifi they are so slow the phone will not connect but then I cant browse or do anything that requires a connection as somehow the phone refuses to use data unless I disable the wifi connection.
This is most annoying as I then forget to turn wifi back on when I get home costing me a fortune

Help with WIFI OP8T_O2_BETA_2

Hi all, just received my 8T on Friday. I migrated from a Pixel 4XL which was having microphone issues I think. After migration, tried to set up the phone, and I could not get the 8T to connect to my home's WPA2-PSK wifi network to log back into my google account, get OS and app updates, add email accounts, etc. Had to do all that over 4G. Finally discovered by accident that the phone will connect to unencrypted networks like hotspots. Eventually, I run a debug trace on my home wifi infrastructure (Cisco 9130 with embedded wireless controller & other Cisco 3800's) and I can see that the phone connects just fine to "open" network that I created to test with, but as soon as I try to connect to the WPA2 network everything in the house runs on, the entries in the trace stop... meaning the phone isn't even trying to connect to the access point. On the phone, when you click to connect to the secured wifi, you can see the status go from "saved" to "connecting" back to "saved", while the access point sees no connection attempt whatsoever. So it's either software or hardware problem with the phone. Seeing as I've been on at least two different versions of the OS, I suspect hardware.
So my question is this: is anyone else able to connect an 8T to a wifi network that's secured with WPA2 preshared key? Is it just me having trouble? I've been on chat with OnePlus support two different times, now I'm waiting since Sunday for a shipping label for RMA to OnePlus.
Any help greatly appreciated!

Categories

Resources