Nexus 5 - screen locks when call starts - Nexus 5 Q&A, Help & Troubleshooting

I am having an issue with my Nexus 5 - as soon as a call starts (doesn't matter who calls who) the screen locks and I cannot do anything. Which is quiet annoying as I have to wait for my operator to terminate the call if the other person is not answering; when I need to choose an option and press a key, etc. I cannot even end the call, the other person has to do it. the only thing I can do is actually turn it off with the power button.
Anyone else experiencing this? Any ideas what can be done?
Thanks.

Related

Can't always answer phone calls!!!

I held off from posting this, because I can't seem to find a reason why it's happening.
Basically, I'll get a phone call. I'm close to the phone, and have no problem answering it immediately. But maybe 3 out of 7-8 calls, I can't answer it. It'll just keep ringing until the calling party gets my voicemail. I hit the green phone button, the left menu button (for answer), even the word "answer" on the bottom of the touch screen itself. No matter what I do, the call will not pick up. Keep in mind, there is no Bluetooth involved. If I do happen to have a bluetooth earpiece on, I can hear the call ringing in the earpiece, but pressing the action button doesn't pick up the call like it should.
I'm at my wits end here. What could possibly be causing this?
Edit/Delete Message
Is your memory getting junky? I presume that the call application takes a lot of memory that it got full and had nothing left to take your response back Im not sure though. Do you ever get complaints like no signs of an Incomming call when people call you? I get it sometimes and still exploring to find a solution.
Regards,
Carty..
The only 3rd party app I have installed is Opera Mobile. I only run it when I need it, and always use the "exit" option. I keep my phone as fresh as possible by killing unnecessary apps. The only things that stay open are my threaded message chat and Outlook.
As for your missed call (straight to voicemail), this happens to everyone not on 3g. For some reason, voice calls will not go through when there is net access. I don't know why this phone can't prioritize. My BB Pearl had no problem with that. If I was loading a webpage, it would simply pause the download and the phone would ring. Not sure, but maybe it has something to do with EDGE. I don't think the Treo 750 has EDGE capability...
The 750 definetly has EDGE, but it's usually CDMA phones with 1x that have the issue of not being able to take a phone call while transfferring data. It does sound like you could have another lemon 750 on your hands.
Flapjack said:
I held off from posting this, because I can't seem to find a reason why it's happening.
Basically, I'll get a phone call. I'm close to the phone, and have no problem answering it immediately. But maybe 3 out of 7-8 calls, I can't answer it. It'll just keep ringing until the calling party gets my voicemail. I hit the green phone button, the left menu button (for answer), even the word "answer" on the bottom of the touch screen itself. No matter what I do, the call will not pick up. Keep in mind, there is no Bluetooth involved. If I do happen to have a bluetooth earpiece on, I can hear the call ringing in the earpiece, but pressing the action button doesn't pick up the call like it should.
I'm at my wits end here. What could possibly be causing this?
Edit/Delete Message
Click to expand...
Click to collapse
My experience wasn't as bad as yours. It just took a very long time between seeing the ringing icon and the time the phone actually rings, and then a long time between pressing the answer button and the time the call started.
I upgraded to WM6 and from the few calls I received since it appears the problem is now resolved and the 750 behaves like a normal phone.
Hope this helps.
Y.
Flapjack said:
I held off from posting this, because I can't seem to find a reason why it's happening.
Basically, I'll get a phone call. I'm close to the phone, and have no problem answering it immediately. But maybe 3 out of 7-8 calls, I can't answer it. It'll just keep ringing until the calling party gets my voicemail. I hit the green phone button, the left menu button (for answer), even the word "answer" on the bottom of the touch screen itself. No matter what I do, the call will not pick up. Keep in mind, there is no Bluetooth involved. If I do happen to have a bluetooth earpiece on, I can hear the call ringing in the earpiece, but pressing the action button doesn't pick up the call like it should.
I'm at my wits end here. What could possibly be causing this?
Edit/Delete Message
Click to expand...
Click to collapse
I am having the same problem if you come up with a fix please let me know. the only thing I found that helps is to make your phone ring longer to give you a better shot at answering. here is a link to this fix
http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=14,E=0000000000733632393,K=830,Sxi=4,Case=obj(43528)

TP2 locks for no apparent reason??

I do not have auto lock turned on. I did load the VZW "clean up" cab. I can't figure out why sometime when I pick up the phone the lock is on, and other times the screen is simply turned off. I never hit lock, simply turn off screen or let it go off automatically.
Anyone have an idea?
Thanks.
Are you sure you are not hitting the top button accidentally. That button will turn off the screen.
I do use the top button. It only turns off the screen though, not locks the device. I can use it, then hit it again minutes later and the device is fine. But sometimes I'll put the phone down or aside for a while, and when I pick it up to answer a call or something I'll find it has locked itself and I have to press the soft keys.
hmm... sounds strange, I gotta go with what the 2nd guy said, I will sometimes lock the device myself (the soft key for it is on the home screen after all and it's VERY sensitive). About the screen turning off, you sure it's not just going into it's timed sleep/standby mode?
hopefully this will be of some help...i too had this problem and then i realized what the cause of MY problem was...whenever i would receive a phone call and would let it go to voicemail, when i would wake the phone back up it would be locked...i cant remember if the same thing happened when i answered the call but i know for sure it would do it when i pressed ignore call or mute ringer and let it go to voicemail...SOLUTION:i downloaded a cab called disable auto lock (or sumthing like that) and it fixed the problem...hopefully that helps..
mwrood said:
hopefully this will be of some help...i too had this problem and then i realized what the cause of MY problem was...whenever i would receive a phone call and would let it go to voicemail, when i would wake the phone back up it would be locked...i cant remember if the same thing happened when i answered the call but i know for sure it would do it when i pressed ignore call or mute ringer and let it go to voicemail...SOLUTION:i downloaded a cab called disable auto lock (or sumthing like that) and it fixed the problem...hopefully that helps..
Click to expand...
Click to collapse
I've been trying to figure this out as well and came to the same conclusion. My screen is off, I answer a call, and when I hangup my screen is locked. I did a quick google search for disable auto lock and didn't have much luck. Can you post the name of the file and where you got it? Thanks
Not sure where I found it, I think PCGeeks, but it was called Disable_Auto_device_lock.cab
HOWEVER...it did not work for me. I may have to cold reboot (from scratch) as I've tried so many different cabs, things are getting messed up. I'm trying to hold off for the ROM update.
The phone will automatically lock if you miss a call. Sometimes if you pick up on the last ring the phone will consider it a missed call and still lock the phone. That has happened on my 6700, my 6800 and now my TP2, but this is the first phone that locks after a missed call. I actually like it becuase since I dont have a S2U2 or 6.5 on the phone it prevents butt dialing if I leave my phone in my pocket or soemthing.
I have noticed the same issue. I also noticed that it did not happen before I had installed the clean up cab. I had thought that the lock button was being hit while the phone was in my pocket.
Although the "Disable auto..." didn't work for me, I down loaded and am trying S2U2. So far, and if I'm not mistake, It did not lock me after a missed call, or answering a call.
I'm going to play with it for a while. Had something similar before on my old Q9c so if it works, great!
I just hope all these friggin cabs work when I update to 6.5, or I may not! The only real pet peeve I have about the TP2 is earpiece volume. If the cab volume booster doesn't work, I won't upgdate!
I have this issue as well. It seems to lock if the person that calls me hangs up before I do. It also locks if I ignore a call. I have had it lock in the middle of a call as well. Really annoying if I need to use the onscreen keyboard to enter information during the call.
I hope someone can find a solution for this. So far, it's my only complaint about this phone.
Well, I've been using S2U2 now for a couple of days. Getting to like it! My screen no longer locks, and I kind of like the Iphone type unlock. When a call comes in 2 nice large buttons for either answer, or end (ignore).
You may want to try it.
Mine does the occasional random lock also and when it does, it wants a password that does not exist. IF anyone knows what the standard password is, please let me know. I don't have one set and need to reboot when this happens. Really my only beef with the phone which hopefully gets fixed in 6.5
I have found that if I receive an SMS the screen will come on on its own. In those circumstances I have seen it lock the screen afterwards.
I am thinking it is a failsafe put into the phone for accidental button hits after the phone wakes up from certain activity but could be in a pocket.

[Q] Screen unlock on speaker while on call?

Hello,
I have a issue that is bothering me since my past phone, however I haven't been able to find a solution on the web, so I finally decided it was time to ask the experts on XDA.
When I'm on a call on my nexus 5 using the loudspeaker (while driving or while using my PC at work), the screen locks after a period of time (which I guess it is the time I have set up on the display settings) after that I can't unlock the screen without clicking the power button, however I have my phone set up to end the call when I press the power button during a call, so every time the screen is locked during a call I have to end that call and redial, this is quite frustrating during calls to automated systems (when you have to input the options you are looking for) or while on a call with a coworker and suddenly you have the need to get another person into a conference call.
I know that if I use the phone on the ear (not on speaker mode). It works flawlessly as the sensor turn on or off the screen, but while on speaker it does not work that way.
Is there something wrong with android in general or with the nexus 5 only? Or it is there a setup I'm missing?
I know an option it to disable the power button ends call option, but this is a "smart" phone it should have to be smart enough not distinguish between ending the call and unlocking the screen during a call.
Isn't there an app for that? Or a workaround?
I know we can survive without these fickle requests but hey It will be a nice feature to have on either the phone or the OS
Thanks
Never heard of this before.
I think it's something with the proximity sensor on the right side of the speaker above the screen. Well, I think you should disable the End call on power button option.
Normally, as soon as you move the phone from your face, the sensor detects the distance and starts the screen.
hexen2006 said:
I know an option it to disable the power button ends call option, but this is a "smart" phone it should have to be smart enough not distinguish between ending the call and unlocking the screen during a call.
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Click to collapse
how can it tell if you want to end the call or try and turn the screen on? it might be a smart phone, but it doesnt know your intentions.
disable that option if you want to do what you're wanting to do.
Are you rooted ? If so use volume rocker wake
Nexus 5 xposed + gravitybox
Nope, not rooted yet, I purchased my Nexus 5 on the US playstore but I live in Mexico, so I might root it after warranty expires, The nexus 5 is quite expensive in Mexico, so if something happens to my phone after rooting I will be pretty much phone orphan for a while
Sent from my Nexus 5 using XDA Free mobile app
Well I didn't meant it to guess what I want to do, I meant something like an "if" command line, for example ( I don't know jack about android coding)
If speaker = Off
and
Screen = on
or
Screen = off
Then
Power button = End call
If speaker = On
and
Screen = on
Then
Power button = End call
If speaker = On
and
Screen = off
Then
Power button = unlock screen
Something like that...
Hope this makes sense
Sent from my Nexus 5 using XDA Free mobile app
Hi batmanforever69 (that's a cool nickname)
Yes the proximity sensor works, after I take the phone away from me it turns the screen on, but I left it away from me eventually the screen locks, I tried volume buttons, shaking the phone, tapping the screen on several places, and bring the phone to my ear then away again, but nothing worked... Only power button and of course it ends my call
I wonder... What about the LG G2... That phone has the knock on feature... That must work for this issue... I hope Google can integrate the knock on code on future android releases
Sent from my Nexus 5 using XDA Free mobile app

Freezing on incoming call

This has happened a number of time using both Dalvik and ART.
Phone rings, I try and answer by swiping the green button, the phone gives a little vibrate and stops ringing but nothing else happens. It still looks like I have not answered the call. No other buttons will work and I have to do a long press power button restart.
Searching shoes similar behavior on other Android phones eg. Nexus and others.
Anyone else experiencing this?
Seems I am the only one experiencing this. I did a hard reset and that still did not fix the problem.
Checking voice messages the other day I had a similar freeze up.
Replacement G3 on the way from AT&T. This will be number 4!

Can't Answer Calls After 12.1.3 Update

My Mi Note 10 updated to Android 11 with MIUI 12.1.3 and now when I get an incoming call, sliding up the button to answer the call doesn't work. The button sides up, the screen goes black for a few seconds, then the green button appears again, and sliding it up does nothing.
Someone else I know who has the Mi Note 10 had the same happen to them a few times.
Anyone else experiencing this? Any ideas how to fix it?
I should add that it's not just on the phone, but today I couldn't answer from my car's screen either. Pressing the Answer button on the car's screen could not make the Note answer the call.
I don't have the update yet, but often issues after updating can sometimes be fixed after resetting your phone.
A clean install is generally more stable than an updated one, so it's worth a try.
Good luck,
Oliver
MacGuy2006 said:
My Mi Note 10 updated to Android 11 with MIUI 12.1.3 and now when I get an incoming call, sliding up the button to answer the call doesn't work. The button sides up, the screen goes black for a few seconds, then the green button appears again, and sliding it up does nothing.
Someone else I know who has the Mi Note 10 had the same happen to them a few times.
Anyone else experiencing this? Any ideas how to fix it?
I should add that it's not just on the phone, but today I couldn't answer from my car's screen either. Pressing the Answer button on the car's screen could not make the Note answer the call.
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Click to collapse
Reset cache and data from the telephone app
joke19 said:
Reset cache and data from the telephone app
Click to expand...
Click to collapse
And working?
I just reset all the data, keeping my fingers crossed it fixes the problem.
Thanks!
Sadly, it keeps happening. It seems random, but about 40% of the time I keep hitting the answer button in the notification on top of the screen and nothing happens.
Or, the green Answer button will appear at the bottom of the screen, but when I slide it up, the screen goes blank and then the green button appears again. The call never gets answered.
Similarly, when I dial out, many of the calls would ring once and then it cuts off.
It's really frustrating. I am using Google-Fi.
The same is happening with me.
It happens when you're not connected to the wifi. It's a bug related to mobile data, when the mobile data is turned on you cannot receive calls neither decline them.
I have tried clearing data of dialer app, but it only works for a little time, then the bug again starts to act up.
The main bug is only for when you try to recieve or decline the call with sliding, you can answer the call from notification shade.
Solution: A temporary solution i found is when you're getting a phone call, turn off you mobile data then you can answer the call.

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