wifi connected but no internet - Xperia Z5 Q&A, Help & Troubleshooting

Anyone can help me. I have Sony xperia z5 dual(e6633) and i have problems in connectivity especially on wifi. It always disconnects me from the Internet after several minutes of browsing or any other activities that are using Internet. My router and signal are good there are no problems with other devices connected to my Internet. Now why is it happening to my device. Is it hardware or software issue. It is very annoying because it always disconnect from the Internet. I have to manually turn it off and on again from the setting. Plss, can anyone help me to fix this issue? I'm glad to hear it from you.
Ps: i tried everything i know, from Google to YouTube about how to fix this issue but nothing works. I also tried pc companion repair and software update but still nothing works.
I am currently running android 7.1.1.
Thank you in advance. God bless.

Try to reduce the security in your routers setting. Newer routers provide WPA2+WPA3 and one of my devices can't connect with that! I had to go back to WPA2 (CCMP) [Fritz!Box 7490]

Related

[Q] WiFi won't work, no matter what!

Hi,
I've just received my Samsung Focus AT&T Unlocked, everything's look good except WiFi won't work, no matter what I do. I've tried all suggestions posted online..
Did NoDo update
Tried WPA
Tried WPA2
Tried with No Security (Open Network)
Tried the channels 6, 9 and 11
Even reset the Router
Reset the Phone
I'd really appreciate any help, WiFi is a must for me!
Many thanks for your help!
You did NOT provide enough information so we can't help you.
Eg. Does your phone give an error connecting or does it not detect WiFi at all? Does your WiFi works elsewhere such as your office?
Oh sorry.
Phone detects all available networks, but can't join/use them. The error is:
"Connection Unsuccessful - Your phone couldn't reach the WiFi network xyz"
Yes, tried creating a network with my Macbook and joining, but that didn't work either.
Have you tried to connect using Wired connection (when your phone is connected to PC with Zune launched)? I just want to make sure that connecting to internet and getting and IP is not the problem.
wbadry said:
Have you tried to connect using Wired connection (when your phone is connected to PC with Zune launched)? I just want to make sure that connecting to internet and getting and IP is not the problem.
Click to expand...
Click to collapse
Yes, that works. So I turned off 'Data Connection' from settings, connected to PC and opened Zune. I can access internet on the phone, even checked the IP, it seems to be using the PCs connection. Removed the USB cable, and there's no internet.
So yes, that works which confirms that there's physical fault in the phone, just a bug?
ibr4him said:
So yes, that works which confirms that there's physical fault in the phone, just a bug?
Click to expand...
Click to collapse
I had similar problem with my university wireless connection. After several access with Zune, the problem was fixed. And by the way, it may not be a hardware problem since your device detects the available network.
Perhaps you need to visit a phone shop.
wbadry said:
I had similar problem with my university wireless connection. After several access with Zune, the problem was fixed. And by the way, it may not be a hardware problem since your device detects the available network.
Perhaps you need to visit a phone shop.
Click to expand...
Click to collapse
Ah, thats a relief to know. And since windows is not officially available in my country, there are no shops.
I'm expecting one of the experts here to chime in and help, or someone who has experienced and resolced this issue before.
Thanks
Can you please tell me your router's mode, channel, fragmentation, treshold values. Maybe that'll help.
Anyone? WiFi not working is so annoying!
I'd really appreciate any help with this.
Try connecting to WiFi at your office or somewhere else.
I also have the Samsung Focus and it won't connect to a certain router no matter how I configuration the router.
day2die said:
Try connecting to WiFi at your office or somewhere else.
I also have the Samsung Focus and it won't connect to a certain router no matter how I configuration the router.
Click to expand...
Click to collapse
Yes, it worked at a friends house, but wont work at mine.

major WiFi problem

Hi all
I have nexus 5 that has a huge WiFi defect
The WiFi functions in a very funny way
It connects to some routers perfectly fine but to the router I have home it doesn't
Whenever am more than 3m away from the router I loose the internet access if I move even further away I loose the wireless connection
I tried other phones with my router all of them worked perfectly fine
I have tried all the classic ways to resolve this
Airplane mode , forgetting my network,disabling the avoid weak signal and switchinng the WiFi frequency bands
Nothing worked plz help
Check to see if there is an update for your router's firmware. Though it works with other devices, N5 is a wireless AC device and can have compatibility issues with certain routers.
Also as a last ditch effort you can try disabling the mobile data option to see if it helps at all, shouldn't be necessary as this happens automatically but this has been known to help some WiFi issues.
I've given up trying to find a way to improve wireless connection, no ones got a solution.
Not even Google (not that I know of atleast..)
Have you tried rebooting your router? Even though it's working with other devices that can often help.
I have tried rebooting the router I have tried disabling data on my phone
I haven't though tried upgrading the router firmware just simply because I don't know how
I will try to do that and report back if I get lucky
Thnx for the replies

[Completed] Latest Android phones not connecting to WiFi router

At work we installed a new WiFi router a few months back. The connection is open and no one needs a password to connect to it. But many who bought android phones recently arent able to connect to it. I have a OnePlus One with android 4.4.4 which doesnt connect to the WiFi. My colleagues own Xiaomi, Motorola phones which they bought recently, which also doesnt connect to the internet.
The phones detect the WiFi signal, says the network is saved but fails to connect to it no matter what. The temporary solution is to make our laptop into a WiFi router and use it but this is seriously annoying. The router is from HP and I dont know the exam model number for it at the moment
I will be grateful if someone can find any solution for this problem. Also, I am a novice when it comes to gadgets so, if your suggestion is to manually set up my WiFi settings please do so with clear instructions or a video of some sort. However I will be happy if this problem gets solved in a straightforward manner.
Please help!
XDA Visitor said:
At work we installed a new WiFi router a few months back. The connection is open and no one needs a password to connect to it. But many who bought android phones recently arent able to connect to it. I have a OnePlus One with android 4.4.4 which doesnt connect to the WiFi. My colleagues own Xiaomi, Motorola phones which they bought recently, which also doesnt connect to the internet.
The phones detect the WiFi signal, says the network is saved but fails to connect to it no matter what. The temporary solution is to make our laptop into a WiFi router and use it but this is seriously annoying. The router is from HP and I dont know the exam model number for it at the moment
I will be grateful if someone can find any solution for this problem. Also, I am a novice when it comes to gadgets so, if your suggestion is to manually set up my WiFi settings please do so with clear instructions or a video of some sort. However I will be happy if this problem gets solved in a straightforward manner.
Please help!
Click to expand...
Click to collapse
No need to configure wifi on your device IMO.
Sounds like an issue with the wifi router.
To check an fix the internet settings of the wifi router, you will need the adminstrative access/console/password for the router.
Then you can check that all new devices afre allowed to connect. On some routers you can restrict the access to a list of known devices or by enabling a MAC address filtering.
If you find such options on the HP wifi router, disable it and restart the wifi.
And make sure that the SSID of the wifi network is visible (= not hidden). Some Android devices have issue connecting to hidden networks.
Thread closed. Thank you.

Wifi / Router help

Hi guys, I have this problem thats is annoying. When I connect mi phone to WiFi, I can't surf and all the other phones connected suffer problems like slow connection and sometimes they can't surf either.
Already try everything, I try millions of WiFi configuration and work fine for a short time and then the same problem. My router is an ARRIS TG862.
Can anyone give me a suggestion? This is driving me crazy!!
Try upgrading or unlocking your router with latest frimware

my new phone is losing wifi connection all the time. help plz.

samsung a40
android 10
wifi: 5ghz
there is something very strange here. other phones work perfectly. can you help me?
under mac address type (in the phone under wifi settings to a specific network) you can choose random mac address as well as phone with mac. what do you choose? same problem with both.
edit: i reset wifi settings. it seems to be working fine now.
the problem has resurfaced. the phone does not connect to wifi even though I reset network settings again. it connects but drops signal immediately.
can anyone help me please?
ok i get issues again. now i connected it to 2.4 ghz. ill return to tell if it got solved or not.
since i started using 2.4 ghz wifi. ive never encountered any connection issues. this samsung a40 phone seems to have issues connecting to 5ghz wifi.
hope they'll fix it soon.

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