Moisture detected Error - Samsung Galaxy S10e Questions & Answers

About a month ago I kept my s10e near an AC and a few moments later the phone alerted me with moisture detected in charging port. Since my phone wasn't charged much it got switched off in a while. For a week I tried troubleshooting with each and every method, later I got a wireless charger when nothing worked out for me. Its been more than a month now and it takes more than 3 hours to charge the phone and secondly I'm unable to connect the phone via a USB cable for any sort of backup if I want. Kindly help me with this, if we can permanently disable the moisture detected glitch or shall installing any custom rom override this problem ???

Try to reset the phone ?

I had exactly the same about a year ago. For my 10e it was a hardware error: a short circuit in the usb port. It was repaired under warranty. Since the port is part of the motherboard, the whole motherboard was replaced.

Tried to reset. Shall applying a custom rom help me get out of this?? Or can I permanently disable some software file which blocks the phone from getting charged during moisture detection.

Possibly, I didn't try as my S10e is a company phone and I didn't want to trip knox. I was tempted to install LineageOS but in the end I took my phone to the Samsung repair centre instead.

Thank you let me know if I can try any other options

Go to Settings > Apps, press 3-dot menu button in top right corner and press Show System Apps, go to Android System and clear cache. I used to get that error a couple of times a day, hasn't happened once since I did the above.
If you have corrosion in your charging port this won't work since that's a physical problem, but if it's a software hiccup this should take care of it.

Related

galaxy s 2 acting strangely, battery drain and randomly going into driving mode

I got my sgs2 about a month ago and its been like a dream, battery lasts for a long time phone runs ultra smoothly no glitches and nothing weird has been happening, but these last few days its just been really weird.
1) it started randomly going into driving mode, i dont even know how to activate it or what it does, but i think its draining my battery
2)When i was watching a tv show on my phone it thought that there was an hdmi cable connected and wouldnt let me hear anything through my headphones. i exited it several times but it still though there was a cable connected. Then i went straight home and quit it from the task manager and it worked with the headphines but that might have been a coincidence.
3)When i connect the charger it takes a while to realize that its charging and sometimes stops charging and says that the battery is too hot or too cold but when i feel the phone it feels completely normal.
4)When i connect the usb cable, other than taking a while to realize that its connected to a charger it doesnt realize that its a usb so i cant transfer files with my computer which i do often
5)I pressed home before and it took me to some sort of clock which i imagine is for a dock but i have no such thing
6) Even after using the phone for a while and using several apps the android os has used 59% of my battery, when usually its the display that uses about 30 or 40%
none of these things had happened before and now they randomly started all at once, i havent downloaded any shady apps so i doubt its malware
any ideas?
thanks
Are you using a stock firmware or custom?
Have you tried resetting back to factory default?
camiloorozco said:
I got my sgs2 about a month ago and its been like a dream, battery lasts for a long time phone runs ultra smoothly no glitches and nothing weird has been happening, but these last few days its just been really weird.
1) it started randomly going into driving mode, i dont even know how to activate it or what it does, but i think its draining my battery
2)When i was watching a tv show on my phone it thought that there was an hdmi cable connected and wouldnt let me hear anything through my headphones. i exited it several times but it still though there was a cable connected. Then i went straight home and quit it from the task manager and it worked with the headphines but that might have been a coincidence.
3)When i connect the charger it takes a while to realize that its charging and sometimes stops charging and says that the battery is too hot or too cold but when i feel the phone it feels completely normal.
4)When i connect the usb cable, other than taking a while to realize that its connected to a charger it doesnt realize that its a usb so i cant transfer files with my computer which i do often
5)I pressed home before and it took me to some sort of clock which i imagine is for a dock but i have no such thing
6) Even after using the phone for a while and using several apps the android os has used 59% of my battery, when usually its the display that uses about 30 or 40%
none of these things had happened before and now they randomly started all at once, i havent downloaded any shady apps so i doubt its malware
any ideas?
thanks
Click to expand...
Click to collapse
seems like majority of your problems are linked with the micro USB port, try resetting your phone and see if that helps. This is weird though.
It happened once to me on my sgs but that was because I inserted the charging pin without realising it was wet but it went back to normal a few days later and I changed my charger.
i was also starting to think it would be a micro usb problem,
would a factory reset fix it?
if so how would i back up my apps so that i have the same apps with the same progress on them, is it even possible?
or should i just wait and see if it goes back to normal?
I am also having this issue now. I've tried a factory reset with no effect. The phone is now largely unusable. Did you get a resolution? If so, how?
im having the same problem too .. wish it's just a software issue!!
the problem solved itself after a couple of days, i took out the battery and left the phone alone for about a day and after it worked fine again, not sure if it was the time or leaving it without battery but its working normally again
I'm having this exact problem - phone switches into driving mode, then says MTP is connected - then it switcheds to a strange lock-screen I have never sen before. It's really strange. I flashed a nandroid backup from a few months back and still the problem is there. I'd flash back to stock and send it in - but I can't connect to Odin via USB because of the problem. Is there anyway to convert a Stock rom to a CWM flashable file?
I'm desperate to get this sorted.
Experiencing the same. Has anyone a proven solution for this?
My phone, sorted itself out - should I say my wife sorted it out - by mistake. What I think she done was hold down the home button, and then pressed the power off button together and held them untill the phone switched off. When my phone came back on again - she had somehow removed the -Exclamation Triangle of the kernel counter and removed the problems from this post - that I'd been experiencing for abouyt 5 months prior.
Go figure - I now have a SGS2 that works beautifully again and has also had any kernel counter and Custom Rom flashing notifications removed altogether. I wish I knew why this worked, as I'm sure their are many who would like to remove the Triangle without a jig.
The other option that seeemd to work for other people was to clean the MicroUSB port of the device with a dry, clean toothbrush - though this did nothing for my problem. Good luck -I know how frustrating it is.
Help Please
Guys, I am Facing the EXACT same problem.
1.Driving mode on/off automatically
2.Showing a lockscreen which shouldn't have existed on this planet.
3.Hanging up unconditionally. Have to restart phone.
4.Sudden "mtp connections" and because of that "Media Scanner"
I own a Galaxy note just 1 month old! I was so angry that i wanted to sell this. But i couldn't adapt to any other smaller screens so, guess ill try fixing this.
1.It definitely is something related to usb port (Since i cannot charge my phone, i use an external charger)
2.Took my beloved to a samsung service centre, they said phone is waterlogged and showed me the motherboard, saying"IC MIGHT be damaged"
3.Cost for repair - $200
4.Cannot afford that. I am guessing they were bluffing cause i saw the shiniest motherboard ever
5.Please fix this, or ill be stuck with a Nokia 500 !!
6.I can, however afford changing the usb connector, anyone successful with that?
Edit: Did my homework and found out that its definitely a usb port problem. Solution:Clean the usb port. Ill try try it and get back to you ppl. Oh and about 20% of the world's population is facing the same problem.
Edit(2): SOLVED!!!
1. Turn Off phone
2. Remove battery.
3.Take a Brush with hard bristles(Toothbrush/Artist's Brush)
4.Take a pin.
5.Take your own sweet 15mins to perfectly clean the micro usb port using the brush. Nicely and Tidily, give all possible strokes to flawlessly remove any dirt in there.
4.Then take your pin(Be careful here) and gently insert it into the gap between that small metallic micro slab and the bottom part of the usb Connector and gently move it up, VERY GENTLY!!!
5.Clean the battery's charging plates using a cloth, i used my own T-Shirt.
6.Put battery in and REBOOT.
7.Clean the charging pin of the charger using the safety pin/Brush or both.
I have it on for 15mins and no problems. Removed and put the charger again and again, still no problem. After waiting for 1 week, i am able to charge it using its charger! Now lets see whether it lasts......:-/
Edit(3): So, my phone acted up again last night, with driving mode and car dock. I used the pin solution, No problem till now. its Peacefully charging. Bah! it really is annoying
Edit(4): Now, its been 24 hours since my last solution, and phone hasnt acted strange. I guess after another 12 hours ill rule out the permanent solution. Which i used.
same here
Well.. I'm having similar issue. Battery drain and random driving mode/voice search sometimes. It all started after last OTA update and rooting without changing a ROM to custom. I've clean out USB port and no result. Maybe it's time to scan system with AV or unroot device...
eihwazz said:
Well.. I'm having similar issue. Battery drain and random driving mode/voice search sometimes. It all started after last OTA update and rooting without changing a ROM to custom. I've clean out USB port and no result. Maybe it's time to scan system with AV or unroot device...
Click to expand...
Click to collapse
The problem is the stock firmware
Sent from my SGH-I777 using Tapatalk 2
Phalanx7621 said:
The problem is the stock firmware
Sent from my SGH-I777 using Tapatalk 2
Click to expand...
Click to collapse
I've loaded CM9 on my international Galaxy Note and the car mode still pops up randomly all of the time.
ckeswar critics,
davearose said:
I've loaded CM9 on my international Galaxy Note and the car mode still pops up randomly all of the time.
Click to expand...
Click to collapse
I had the same issues 2 weeks after i bought my galaxy s2. Took it to Samsung customer care and they replaced the micro usb port. Haven't had a single issue since.
PS: Try to dry out the port and the phone if it is a water logging issue. I used a hair drier to do that. Luckily the tab that indicates water damage hadn't changed colour.
Had same issue with my Samsung Galaxy Note - randomly going in and out of driving mode, used a dry, soft toothbrush to clean out the USB Charging port, so far so good.
Make sure to flick the bristles of the toothbrush back and forth with your thumb first as you might see a lot of dust fly off of it.
Don't use anything hard like a pin or needle as you might scratch the contacts.
archer2009 said:
Had same issue with my Samsung Galaxy Note - randomly going in and out of driving mode, used a dry, soft toothbrush to clean out the USB Charging port, so far so good.
Make sure to flick the bristles of the toothbrush back and forth with your thumb first as you might see a lot of dust fly off of it.
Don't use anything hard like a pin or needle as you might scratch the contacts.
Click to expand...
Click to collapse
Same here with my gs2... Resolved the issue using some contact spray on my micro USB port.
camiloorozco said:
I got my sgs2 about a month ago and its been like a dream, battery lasts for a long time phone runs ultra smoothly no glitches and nothing weird has been happening, but these last few days its just been really weird.
1) it started randomly going into driving mode, i dont even know how to activate it or what it does, but i think its draining my battery
2)When i was watching a tv show on my phone it thought that there was an hdmi cable connected and wouldnt let me hear anything through my headphones. i exited it several times but it still though there was a cable connected. Then i went straight home and quit it from the task manager and it worked with the headphines but that might have been a coincidence.
3)When i connect the charger it takes a while to realize that its charging and sometimes stops charging and says that the battery is too hot or too cold but when i feel the phone it feels completely normal.
4)When i connect the usb cable, other than taking a while to realize that its connected to a charger it doesnt realize that its a usb so i cant transfer files with my computer which i do often
5)I pressed home before and it took me to some sort of clock which i imagine is for a dock but i have no such thing
6) Even after using the phone for a while and using several apps the android os has used 59% of my battery, when usually its the display that uses about 30 or 40%
none of these things had happened before and now they randomly started all at once, i havent downloaded any shady apps so i doubt its malware
any ideas?
thanks
Click to expand...
Click to collapse
It's just a software problem, the reasons might be:-
1) you might have opened and closed some huge apps randomly and very rudely..
2) You are low on space on the internal MMC Card
3) Your phone might be performing the restarting apps re scheduler
Solutions:-
1)Factory Data reset will not help as the cache section might be corrupt.. neither the android 3e will help...
2) a)Use odin and download the Latest firmware package from Sammobile's Website.
b) for tutorial on flashing, go http://forum.xda-developers.com/showthread.php?t=2488942.
c) Do not touch the phone after processes and restart was observed...
d) Again get into download mode and re flash the same Firmware again...
e) Restart the phone holding the HOME key, (it won't do anything by itself)
f) it will surely fix your Phone
3) Message me if any problem persists...
avaneesh3 said:
1. Turn Off phone
2. Remove battery.
3.Take a Brush with hard bristles(Toothbrush/Artist's Brush)
4.Take a pin.
5.Take your own sweet 15mins to perfectly clean the micro usb port using the brush. Nicely and Tidily, give all possible strokes to flawlessly remove any dirt in there.
4.Then take your pin(Be careful here) and gently insert it into the gap between that small metallic micro slab and the bottom part of the usb Connector and gently move it up, VERY GENTLY!!!
5.Clean the battery's charging plates using a cloth, i used my own T-Shirt.
6.Put battery in and REBOOT.
7.Clean the charging pin of the charger using the safety pin/Brush or both.
Click to expand...
Click to collapse
I registered on this forum just to say that this is a great solution. It looks like my phone is saved now
Hope it will not happen again.

Continuous moisture detected error when charging

During past few days, my S7 has suddenly started reporting moisture detected - check USB port error whenever I try to charge it, although the phone has never been exposed to water. Sometimes it will allow to charge a bit, but will soon revert to that error. In some rare occasions it will Fast charge a bit, but I have to re-plug USB several times to get it, otherwise it will just be slow charge. The situation has been only worsening lately.
Rebooting doesn't help, nor does shutting off and on. It's the same with other USB chargers and cables. I have already try to blow in with hair dryer and compressed air, which helps a bit temporarily, but not much.
What to do? Sending it to the repair service is the last resort, because I feel it just won't be waterproof anymore after I receive it back. There's also a major problem that our official local service is well-known of cheating and fraudulence, because they just always say that the phone has been exposed to the water and will just send pictures of some other oxidized motherboards or either simply mark the moisture detectors.
krneki10 said:
During past few days, my S7 has suddenly started reporting moisture detected - check USB port error whenever I try to charge it, although the phone has never been exposed to water. Sometimes it will allow to charge a bit, but will soon revert to that error. In some rare occasions it will Fast charge a bit, but I have to re-plug USB several times to get it, otherwise it will just be slow charge. The situation has been only worsening lately.
Rebooting doesn't help, nor does shutting off and on. It's the same with other USB chargers and cables. I have already try to blow in with hair dryer and compressed air, which helps a bit temporarily, but not much.
What to do? Sending it to the repair service is the last resort, because I feel it just won't be waterproof anymore after I receive it back. There's also a major problem that our official local service is well-known of cheating and fraudulence, because they just always say that the phone has been exposed to the water and will just send pictures of some other oxidized motherboards or either simply mark the moisture detectors.
Click to expand...
Click to collapse
Hi mate
there is a safe check for moisture on the phone , try leaving with some dry rice overnight or better yet use some silica gel
Check this thread some people had similar issues
http://forum.xda-developers.com/s7-edge/help/moisture-detected-t3328011
Also check this video it may give you some hints to determine if water got inside
https://www.youtube.com/watch?v=B4KOg7g1zfE
none of that helps. I have the same problem. Have not gotten phone wet, but constant moisture detected.
I live in S FL and had the problem a handfull of times. I am now in a town ON the ocean, as well as being hot, and have the problem most of the time (of a week of being here I was able to charge it twice)
again. phone has not gotten wet.
wonder if high humidity content in the air is causing it.
Mine started giving me this message as soon as I returned from a week in Honolulu. I live in a much drier climate. I brought it back to my carrier and they sent it away. It was returned "repaired" yesterday and everything seemed fine but this morning it started again (even after I rebooted). The phone was nowhere here water so I'm not sure if it's a humidity thing. The moisture detector is also unmarked.
For me this worked:
https://galaxy-tipps.de/samsung-galaxy-s7-feuchtigkeit-wurde-erkannt-akku-laedt-nicht/
It's in german. Basically it says the following:
If you get the "moisture detected" message though the port is dry, reboot your device into "Safe Mode" by holding volume down pressed while boot.
Then reboot device in normal mode.
Same issue. Safe Mode didn't help.
n0l3n said:
For me this worked:
https://galaxy-tipps.de/samsung-galaxy-s7-feuchtigkeit-wurde-erkannt-akku-laedt-nicht/
It's in german. Basically it says the following:
If you get the "moisture detected" message though the port is dry, reboot your device into "Safe Mode" by holding volume down pressed while boot.
Then reboot device in normal mode.
Click to expand...
Click to collapse
I'm having the exact same issue, and rebooting into Safe Mode didn't help.
Anyone knows if it's absolutely necessary to have the USB port replaced? The issue with that is that it is very very complicated, if not impossible to replace the USB port of the S7 without damaging the screen. Therefore, to replace the USB port you also need to replace the screen, which sucks.
Any help?
I just hit the same problem. The phone would complain about the moisture in the USB port, but the phone was never wet. I went to the Sprint store, they tested the phone with wireless charger which worked. So I assumed that there is something in the USB port that holds moisture. I got a wooden toothpick and cleaned the port. Right after I did this, my phone started charging.
n0l3n said:
For me this worked:
https://galaxy-tipps.de/samsung-galaxy-s7-feuchtigkeit-wurde-erkannt-akku-laedt-nicht/
It's in german. Basically it says the following:
If you get the "moisture detected" message though the port is dry, reboot your device into "Safe Mode" by holding volume down pressed while boot.
Then reboot device in normal mode.
Click to expand...
Click to collapse
Thank the heavens this works on the galaxy S8+
Mine was doing yesterday the same. I have rebooted it and now it doesn't even detect the charger. Nothing happens when i plug the cable. I used a bit water just to clean the phone and was drying whole night. Is this something that guarantee will cover?
kicikk said:
Mine was doing yesterday the same. I have rebooted it and now it doesn't even detect the charger. Nothing happens when i plug the cable. I used a bit water just to clean the phone and was drying whole night. Is this something that guarantee will cover?
Click to expand...
Click to collapse
Probably not as the phone is water resistant doesn't mean waterproof so it's not covered....Sony changed its campaign from waterproof to ip68 water resistant due to backlash from people going on major dives with their phones and trying to get the phone replaced under warranty
It's already old thread. So how did you manage to make it working again? I'm struggling with it already over 24 hours and no success. Hair dryer helps for few mins, i'm able to charge it as long as it is still hot after drying. But then the error comes back and no wired charging possible.
kicikk said:
It's already old thread. So how did you manage to make it working again? I'm struggling with it already over 24 hours and no success. Hair dryer helps for few mins, i'm able to charge it as long as it is still hot after drying. But then the error comes back and no wired charging possible.
Click to expand...
Click to collapse
Holding the volume down button while powering on puts it into safe mode which seems to have solved the issue on the S8+ after that you can put your phone back into regular mode and charging should work as normal.
ok, after 3 days my moisture finally disappeared and i'm able to charge my phone normally, even with quick charging.
kicikk said:
ok, after 3 days my moisture finally disappeared and i'm able to charge my phone normally, even with quick charging.
Click to expand...
Click to collapse
Haha I rinsed my USB port out and next day it worked fine......
Apparently the problem still persisted. I uninstalled a bunch of apps and it's no longer an issue seems that some apps set off the sensor for who knows what reason.
moisture detected s7 edge downgrade
dakunclear said:
Apparently the problem still persisted. I uninstalled a bunch of apps and it's no longer an issue seems that some apps set off the sensor for who knows what reason.
Click to expand...
Click to collapse
iam facing this issue from last 8 days. i tried every thing like blower, toothbrush, different cable, same mode, but it doesnt work. how to solve this please help me.
and one more thing. if i downgrade my firmware with odin , will it trip knox 0x0 to 0x1. i installed july security patch recently. from that time iam facing moisture detected issue. so if i flash with the old firmware before july security patch, will it void warrenty and trip knox 0x0 to 0x1. please help me.
sagar271 said:
iam facing this issue from last 8 days. i tried every thing like blower, toothbrush, different cable, same mode, but it doesnt work. how to solve this please help me.
and one more thing. if i downgrade my firmware with odin , will it trip knox 0x0 to 0x1. i installed july security patch recently. from that time iam facing moisture detected issue. so if i flash with the old firmware before july security patch, will it void warrenty and trip knox 0x0 to 0x1. please help me.
Click to expand...
Click to collapse
No, flashing stock with ODIN will not trip KNOX, but unlikely to solve a moisture detection error either
sagar271 said:
iam facing this issue from last 8 days. i tried every thing like blower, toothbrush, different cable, same mode, but it doesnt work. how to solve this please help me.
and one more thing. if i downgrade my firmware with odin , will it trip knox 0x0 to 0x1. i installed july security patch recently. from that time iam facing moisture detected issue. so if i flash with the old firmware before july security patch, will it void warrenty and trip knox 0x0 to 0x1. please help me.
Click to expand...
Click to collapse
Hi
some people had that problem and going into safe mode and re start it in normal mode helped....
Turn on and use safe mode
Turn the device off.
Press and hold the Power key past the Samsung Galaxy S7 edge screen.
When "SAMSUNG" appears on the screen, release the Power key.
Immediately after releasing the Power key, press and hold the Volume down key.
Continue to hold the Volume down key until the device finishes restarting.
Safe mode will display in the bottom left corner of the screen.
Release the Volume down key when you see Safe Mode.
Uninstall apps that are causing a problem.
Turn off safe mode
Press and hold the Power key.
Tap Restart.
Worth trying
Used safe mode but no use
I used safe mode but moisture detected still not going away. Please help. My phone is not wet.
sagar271 said:
I used safe mode but moisture detected still not going away. Please help. My phone is not wet.
Click to expand...
Click to collapse
Do you carry your phone in your pocket? While doing any sort of physical exertion.

Help with galaxy s7

I posted this on the tmobile site but can't seem to get an answer. I have no idea what to do.
So I've had my phone on for at least 7 days. A notification from Samsung's plus app told me to reboot it because blah blah it helps or something.
So I turned it off.
Now it wont turn back on. Tired holding power plus volume down. Tried booting into recovery. Don't have a Windows PC irght now to plug into and try things , but will install windows on a mac via bootcamp.
When I plug it into any charger. Nothing.
When I set it atop a wireless charger. The wireless charger detects it, meaning it lights up. But the phone itself doesn't give any LED notification.
Phone gets warm while on wireless charging pad also. So it may be charging.
What is going on? Any advice?
Plug it into a charger, hold the vol down and power button for like 30 seconds then the screen should turn on saying its charging, then just power it it on.
Nothing. It gets warm when charging. But nothing.
Am I pressing it wrong maybe?
Strange that usually worked for me when i couldn't turn on my phone normally, can you get into download mode? Vol up + home + power.
Well this sucks i can't turn my phone on now, the battery was depleting somewhat rapidly so i rebooted the phone, once it got to the unlock screen it froze. Now no matter what i try i can't get it to turn on.
Today it managed to start charging, but when I turn it on when it's charging the screen freezes into a garbled mess, without charging it manages to boot.
peachpuff said:
Today it managed to start charging, but when I turn it on when it's charging the screen freezes into a garbled mess, without charging it manages to boot.
Click to expand...
Click to collapse
Same charging from PC?
Tried a different cable?
I have a Lumia 535 that messes up touch if I use my Sammy charger, same if I use my Raspberry Pi charger on my Windows tablet, the touch screen goes mental
Try a different charger / USB lead
I used various cables/chargers so that wasn't it. I went to a Samsung repair center and they suggested that... I have too many apps installed and that's causing the issue? Oooooook, granted this was just a rep and not someone doing the actual repairs.
Again my battery was low and I decided to reboot it and I can't start it again, very strange. If I get it working again it seems easy to duplicate if I goto Samsung again.
Called my credit card company and they have extended warranty on all purchases so i'm safe, the samsung store suggested to bring it in if happens again and they'll extend my warranty 3 months too.
peachpuff said:
I used various cables/chargers so that wasn't it. I went to a Samsung repair center and they suggested that... I have too many apps installed and that's causing the issue? Oooooook, granted this was just a rep and not someone doing the actual repairs.
Again my battery was low and I decided to reboot it and I can't start it again, very strange. If I get it working again it seems easy to duplicate if I goto Samsung again.
Called my credit card company and they have extended warranty on all purchases so i'm safe, the samsung store suggested to bring it in if happens again and they'll extend my warranty 3 months too.
Click to expand...
Click to collapse
Too many apps installed... how do these guys get the job in the first place, even as a rep?
It does sound hardware related, I'd probably use your 3 months ext warranty before it expires and the S7 finally commits suicide
Don't think knowledge is a requirement for these types of jobs, phone died again after a reboot and I can't start it anymore, going to the repair center after work.
It would seem not
Hopefully you get someone with at least some knowledge to help this time, likely you'll be needing a new motherboard / phone, unless it's something a bit less drastic like a dodge USB port
I thought it would be the usb port too but i tried using my wireless charger and the light on the charger was on meaning it was charging but it still wouldn't power up, i had it plugged in the whole day today and its completely dead.
Anyway it seems samsung warranty goes by build date + 1 year + 3 months leeway, unless you give them a receipt and then its just one year, so mine was built in feb 2016 so it has warranty till the end of may without a receipt.
Ah well, I suppose at least you get a new phone / board out of it, even thought it's a PITA RMAing your phone
Mine was manufactured 2016.08.16, just two weeks before I got it, so I guess that means November this year without a receipt, but pretty sure I still have the receipt anyway
They replaced the board and all is well now, first time any of my phones failed like this, and it had to be the pricey one.
They did it there and then for you? Was expecting a few days at least, nice job
Yea I've not had any failed phones to date either, hopefully not this one either
I dropped it off at 4 yesterday and it was ready by 7, i was a bit surprised by the speed too, seems they got all the parts in stock.
Can't complain about that service, makes you wonder if they have them in stock and can replace them in such a short time for a reason though... hope it's not a common fault

The strangest issue I have seen with a Samsung Phone. Help appreciated!

Hey all,
This is a bit of a tough one.
I do quite a bit of phone repairs and I have my own little setup for everything and etc.
I got a Samsung S6 (SM-G920P) from my local market and it had an FRP lock - which is nothing for the most part.
Not thinking correctly, I just went to my Samsung Firmware, opened an XSA ROM for 6.0.1 and connected the phone via USB and went to flash. Fail. OK why did it fail?
AH - Because I am not using the right firmware for this (Thus I was getting the custom binary blocked message).
So I downloaded a 5.1.1 ROM and 6.0.1 ROM for the G920P and began to start the process again.
Put the phone in download mode and connected it to the PC, but I got "USB Device not recognized".
I thought it was a one off problem and reconnected it and it was all good. Loaded the 6.0.1 ROM and started flashing.
Completed successfully, no problems at all.
So then trying to do the FRP bypass with an OTG USB - I found it wasn't detecting it.
Thought, well, why not go down to 5.1.1 and make my way back up.
Connected the USB Cable and nothing. Tried again. Nothing. Tried another 5 or 6 times and eventually it appeared in Odin.
Started the flashing process and half way through it, the phone disconnected and now I have the "Connect to Smart Switch" screen on the phone and now any PC with all sorts of different cables will not detect the phone at all.
However - there is still power going to the phone as it's able to charge via USB Cable with no problem at all.
Next step - I took the phone apart so I could get a look inside to see if there may have been water damage etc.
Perfectly clean inside the phone. All flex connectors are fine, no corrosion and the WDI has not been affected.
Took a lot at the USB port and it's fine. All 5 pins are present and no damage is done. Soldering *looks* OK on the PCB, but it looks secure and the phone gets power no problems, so I am at a point where I am looking at this thing going what happened?
The OTG USB I tried in a Galaxy S7 and a Nexus 5X and both came up no problems.
All my cables I have are of decent quality (I assume so :/) and work with every other device tested.
I reseated the Flex Cable inside the phone for the charging port PCB and that hasn't improved anything.
Tried different computers etc.
Tried it with Smart Switch - doesn't detect and reinstalling Device Drivers didn't work.
I don't want to take the LCD off because it's working perfectly and I don't want to break it (You all know how fragile these screens are) - because I would replace the whole charging port assembly PCB - but this is why I am here asking to see if anyone else has experienced such a weird issue and can maybe provide some sort of an explanation into what exactly might be causing the issue.
And I was going to say would heating the phone up cause any issues with soldering, but I used about 30-45 seconds of heat to the back and the back glass came off fine. My thought that I may have damaged the port with heat is probably unlikely.
I don't know guys, the phone is still on and I have put it in Download Mode as well as left it in the Smart Switch screen and tried over and over and it's just getting power and not data (COM port in Odin).
I can post some pictures of the Micro USB port, the PCB etc if need be.
If someone has a solution, I swear I will buy you a beer!
Thanks heaps!

Question S22 Ultra stuck in bootloop after restarting to get rid of "moisture detected" message

I updated my s22u as soon as it became official and was working fine but suddenly it stopped charging at SUPER FAST CHARGING speeds and only regular charger speeds, i brought it to samsung customer care to report the problem and they saw that the problem was with the port and decided to change it but i told them that i need to backup the phone so i will bring it tommorow ( which is today) today i was backing up when suddenly after backing up the most important part which was photos the moisture detected message came up when i plugged it in but the usb cable was dry and i was in the room without any liquid or moisture present, i tried to backup wirelessly but it didn't work with dex/airdroid as there are thousands of photos in my phone and then i tried to restart the phone to see if that's the issue and BOOM, the phone is stuck in bootloop but not a regular one as i know before, it sometimes boot into the phone lockscreen where i can't touch or select anything or open it and then rinse and repeat, i can't boot into recovery as i think the moisture thing is not letting it to go there when i connect it to the pc,
I REALLY NEED MY DATA and i'm in the worst freakin possible situation right now and need to use my phone urgently...
anyone with a possible solution? samsung's new boot into recovery method really screwed me here as i believe a wipe cache partion would've fixed this...
After few hours from this problems any changes?
All the time situation with bootlop?
karandevilocs said:
I updated my s22u as soon as it became official and was working fine but suddenly it stopped charging at SUPER FAST CHARGING speeds and only regular charger speeds, i brought it to samsung customer care to report the problem and they saw that the problem was with the port and decided to change it but i told them that i need to backup the phone so i will bring it tommorow ( which is today) today i was backing up when suddenly after backing up the most important part which was photos the moisture detected message came up when i plugged it in but the usb cable was dry and i was in the room without any liquid or moisture present, i tried to backup wirelessly but it didn't work with dex/airdroid as there are thousands of photos in my phone and then i tried to restart the phone to see if that's the issue and BOOM, the phone is stuck in bootloop but not a regular one as i know before, it sometimes boot into the phone lockscreen where i can't touch or select anything or open it and then rinse and repeat, i can't boot into recovery as i think the moisture thing is not letting it to go there when i connect it to the pc,
I REALLY NEED MY DATA and i'm in the worst freakin possible situation right now and need to use my phone urgently...
anyone with a possible solution? samsung's new boot into recovery method really screwed me here as i believe a wipe cache partion would've fixed this...
Click to expand...
Click to collapse
If your device is still under warranty, seek warranty repair. If the device hasn't been exposed to moisture, it should be covered. I've heard of this happening to Samsung devices - the moisture sensor malfunctions even though the moisture indicator is intact.
Is your bootloader unlocked? Can you boot into download mode? You may be able to use Odin to reflash the factory firmware.
I had a similar issue with a previouse samsung phone. Even though it was not near any water. Took it to repair and they replaced the charging port and whole new logic board..

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