IP68 water rating gone? - OnePlus 8T Questions & Answers

Is the phone waterproof?

xabierd said:
Is the phone waterproof?
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Only the Tmobile US version is IP68
Unlocked is not rated

From what it sounds like it in the media, they are both IP68 but TMobile, most likely for marketing purposes, got the IP68 rating for their devices. I highly doubt they have a different manufacturing process for the TMobile specific device, they just do it to encourage users to buy it from TMobile.

MNoisy said:
From what it sounds like it in the media, they are both IP68 but TMobile, most likely for marketing purposes, got the IP68 rating for their devices. I highly doubt they have a different manufacturing process for the TMobile specific device, they just do it to encourage users to buy it from TMobile.
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Why would the not have IP68 rating highlighted if it was actually IP68? They will sell far more units worldwide than just on T-Mobile. This just doesn't make sense.

MoeDaddy said:
Why would the not have IP68 rating highlighted if it was actually IP68? They will sell far more units worldwide than just on T-Mobile. This just doesn't make sense.
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Manufacturers frequently do this in a variety of places. They will have specific models for specific outlets, or list specs differently. It can be permanent or a temporary thing.
I am sure T-Mobile paid millions and millions of dollars for the right.

Probably a typo from T-mobile?

MNoisy said:
From what it sounds like it in the media, they are both IP68 but TMobile, most likely for marketing purposes, got the IP68 rating for their devices. I highly doubt they have a different manufacturing process for the TMobile specific device, they just do it to encourage users to buy it from TMobile.
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I agree completely. People who bought their phones at T-Mobile and then drown them would go to T-Mobile first to replace it. If you buy directly from OnePlus you cannot expect the same because phone has no official rating. I doubt manufacturing process is any different. It's the marketing strategy.

MoeDaddy said:
Why would the not have IP68 rating highlighted if it was actually IP68? They will sell far more units worldwide than just on T-Mobile. This just doesn't make sense.
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Because you have to pay for the IP68 rating. Carl Pei explained in his interview with MKBHD about the Nord and some of the costs that go into a phone. I guess they felt that the IP68 certification cost wasn't worth it. This could be due to sales projections, or many other reasons.
The phone is most likely water resistant, but don't expect warranty to cover anything should it get wet. Although warranty generally doesn't cover water even if the phone is IP68.

NotATreoFan said:
Because you have to pay for the IP68 rating. Carl Pei explained in his interview with MKBHD about the Nord and some of the costs that go into a phone. I guess they felt that the IP68 certification cost wasn't worth it. This could be due to sales projections, or many other reasons.
The phone is most likely water resistant, but don't expect warranty to cover anything should it get wet. Although warranty generally doesn't cover water even if the phone is IP68.
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If tmo paid for it though. Why can't it be applied for every version of the device. Not just theirs, or is that part of them paying for it is only they get it.

cammykool said:
If tmo paid for it though. Why can't it be applied for every version of the device. Not just theirs, or is that part of them paying for it is only they get it.
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If I were to guess, it's likely a liability thing.

cammykool said:
If tmo paid for it though. Why can't it be applied for every version of the device. Not just theirs, or is that part of them paying for it is only they get it.
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Because the current Oneplus is all about how much they can screw the customers
#StockholmSyndrome

Sent from my Samsung SM-T720 using XDA Labs

Related

How much would you say I could sell my Samsung Galaxy S6 for?

Hi
I got an Xperia Z3 that I would like to use rather than my Samsung Galaxy S6, mainly cause of the battery life. Even rooted, greenify, black theme, undervolted, underclocked, only 3g and a lot of features off, it still run no where as smooth, neither as battery friendly as stock Xperia Z3.
Since battery life is very important to me, since i'm out most, if not whole day and I have everything on my phone (bus pass and such) it's very important it keeps power the whole day, which it's just not able to, with my usage.
In my country the (the prices is above other countries, because of high taxes) price right now is $733.67.
The problem is that it's rooted so there is no warranty on it anymore (at least that's the retailers opinion, but that's another discussion) and there is pink dots all over the FRONT camera in low-light conditions (can't be seen outside at all.)
So what would you say the price is without warranty? If it was not because of the pink dots, I might just sell it without saying a thing, as most people don't use it anyway, but since there is a "serious" problem and with all the selfie hype, snapchat etc I dislike doing so.
So, if I should sell it, were the buyer was aware of the issue + knowing there is no warranty what would you say the price is ($733,67 from new).
Thanks in advance
I would attempt to get Samsung to repair it under warranty rather than rely on a retailer
Sent from my SM-G920F using XDA Free mobile app
Holy sh*t that price. Are you from brazil?
cchant said:
I would attempt to get Samsung to repair it under warranty rather than rely on a retailer
Sent from my SM-G920F using XDA Free mobile app
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My retailer sent it to Samsung, which sent a picture of knox 1x0 to me and my retailer and Samsung both denied warranty. Customer Care is running a case, but can take up to a year and it really doesn't matter as it works fine outside. I just want to get rid of the phone so I haven't lost so much again. The battery is too "bad" for my taste. With a few tweaks it's fine, but still no where Xperia Z3 experience.
dedei said:
Holy sh*t that price. Are you from brazil?
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I'm from Denmark. We got high taxes 38-60% of our income, but well our income is pretty high (compared to other countries) as well + we got 25% tax on everything that you buy in Denmark.
What are the prices, where you're from?
I paid 740 dollars (more or less). You could ask for 500 dollars, I think it's a reasonable price. Just flash a stock firmware on odin and hopefully the buyer will never know that your knox was triggered lol
I came from a Z3, and while it had a great battery, the screen and camera were terrible!
dedei said:
I paid 740 dollars (more or less). You could ask for 500 dollars, I think it's a reasonable price. Just flash a stock firmware on odin and hopefully the buyer will never know that your knox was triggered lol
I came from a Z3, and while it had a great battery, the screen and camera were terrible!
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The thing just is, that the dots on front camera most people would notice on first day usage (when sitting on the phone in the evening) and when they either contact me or try to get a repair from the retailer and get denied and when they sure as hell contact me. Address and anything is on the receipt so if they want to, they can contact me. Can't just ignore some dude yelling outside my front door.
Faspaiso said:
The thing just is, that the dots on front camera most people would notice on first day usage (when sitting on the phone in the evening) and when they either contact me or try to get a repair from the retailer and get denied and when they sure as hell contact me. Address and anything is on the receipt so if they want to, they can contact me. Can't just ignore some dude yelling outside my front door.
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oh yeah I forgot about that. Maybe you could pay for the repair and then include the costs on the selling price.
dedei said:
oh yeah I forgot about that. Maybe you could pay for the repair and then include the costs on the selling price.
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Well that would be dumb. The repair is 292.16 usd and you say I should sell it around 500. So that would make it near new price, which no one would pay.
I just think I need to accept that i should sell it a bit low because of the no warranty part and the dots on the camera problem. Just how low, i'm not too sure.
Faspaiso said:
Well that would be dumb. The repair is 292.16 usd and you say I should sell it around 500. So that would make it near new price, which no one would pay.
I just think I need to accept that i should sell it a bit low because of the no warranty part and the dots on the camera problem. Just how low, i'm not too sure.
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Ouch! Yeah it wouldn't make sense. Have a look at http://swappa.com/
dedei said:
Ouch! Yeah it wouldn't make sense. Have a look at http://swappa.com/
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Thanks will look into it, but yes I agree. Around the 500 mark if the buyer is aware of the fact that the warranty is non existent and the pink dots on the front camera.
They get panzer glass + cover with the phone, so it looks exactly as new.

Cracked Gorilla Glass SR on new Gear S3 Frontier

Hey all,
Owned this watch for three days now and, while I love the look and industrial design, I was shocked to find a hairline crack in the glass right around the 6 o'clock position.
There is not a scratch on the case - not one - and the device has not been dropped. This is my third Samsung smart watch and I own a handful of reasonably exotic automatics/mechanicals. I'm not new to owning nice stuff on my wrist.
On a call to Samsung customer support, they said, without even having seen the watch, "That's physical damage and won't be covered under warranty." Three days old, not a mark... and my new watch is severely compromised. Here's hoping I just got a bad piece of Gorilla Glass and this not represent the first of many glass failures.
I'm hoping Samsung steps up to the plate and looks after this directly as Best Buy does not have the inventory to exchange my defective watch but, from their initial reply, I'm not too confident. I wish they had elected to use sapphire glass - like ALL nice watches rather than Gorilla Glass.
PICTURE ATTACHED.
So sad. First I had to give up my stunning Note 7, now this...
Holy crap. Brutal. Let us know how that works out - good luck!!
Sounds like you're going to be taken care of, though you might be without a watch for a longer period of time then you'd prefer. Perhaps the lesson for everyone is that its worth considering buying an extended warranty, which can be purchased within 30 days of sale. Best Buy has a pretty good one for $70 with no deductible. Square Trade also offers them starting at $55 with a deductible.
Samsung has stopped communicating via their Facebook Customer Service team after making a statement promising to "escalate" the matter.
Looks like they are not very proactive in resolving customer issues in a positive way. Very disappointing given all the support I've given Samsung. I've voted with my wallet in their favour from TVs to SSDs to portable devices. And now they don't step up.
axial_pro said:
Samsung has stopped communicating via their Facebook Customer Service team after making a statement promising to "escalate" the matter.
Looks like they are not very proactive in resolving customer issues in a positive way. Very disappointing given all the support I've given Samsung. I've voted with my wallet in their favour from TVs to SSDs to portable devices. And now they don't step up.
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Did you purchase the watch directly from Samsung or third party seller or store?
Ryland
Ryland Johnson said:
Did you purchase the watch directly from Samsung or third party seller or store?
Ryland
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Best Buy
axial_pro said:
Best Buy
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Then the responsibility lies with Best buy and not Samsung. That is GOOD news as outlets tend to be a lot more helpful than Samsung sales or Samsung importers.
You must return your watch to Best buy and insist upon a replacement. It is difficult to asses from the picture but that does appear to be a crack and not the result of a ding. I can see no point of impact that has caused the crack and surmise the problem could be one of pressure caused by a badly placed crystal.
Its always going to be a battle with this sort of thing. I hope you speak with the manager of Best buy and the watch is replaced.
Let us know how things develop.
Ryland
Ryland Johnson said:
Then the responsibility lies with Best buy and not Samsung. That is GOOD news as outlets tend to be a lot more helpful than Samsung sales or Samsung importers.
You must return your watch to Best buy and insist upon a replacement. It is difficult to asses from the picture but that does appear to be a crack and not the result of a ding. I can see no point of impact that has caused the crack and surmise the problem could be one of pressure caused by a badly placed crystal.
Its always going to be a battle with this sort of thing. I hope you speak with the manager of Best buy and the watch is replaced.
Let us know how things develop.
Ryland
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I agree that Best Buy is the cleanest and simplest means of resolution. However, they have no stock to facilitate an exchange. I was also considering that Samsung may actually be inclined to satisfy a loyal customer given their current corporate challenges.
Further to that angle, I thought they may be genuinely concerned that this crystal spontaneously broke. Were it my product, I would want to understand the failure immediately.
I'll keep XDA abreast of the process.
axial_pro said:
I agree that Best Buy is the cleanest and simplest means of resolution. However, they have no stock to facilitate an exchange. I was also considering that Samsung may actually be inclined to satisfy a loyal customer given their current corporate challenges.
Further to that angle, I thought they may be genuinely concerned that this crystal spontaneously broke. Were it my product, I would want to understand the failure immediately.
I'll keep XDA abreast of the process.
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That's a problem.
Samsung is a beast of a company, they are so large and diverse they probably had a hand, forgive the pun, in the manufacture of our underwear and shoes! When a business the size of Samsung grows so mega large an awful lot of what we call customer service goes out of the window.
I am one of 'those' customers who went through the Note 7 fiasco TWICE so I have first hand experience of just how poor Samsung is with customer care. The intentions in Korea may well be decent but they appear to hold zero influence of the global importers so different countries importers operate in different ways or don't operate at all!
In this country Samsung itself sub contracts all imports! Never heard the like of it before! Meant hell trying to sort out the Note 7 problem.
It is a real pain when we wait and wait for a product to hit the stores only to find we have a problem. I would again suggest you return your watch to Best buy within the return time and wait it out for new stock. A cracked screen has rendered your watch useless in any case so return it. Problem will be IF Best buy say the problem is customer caused or they send it to Samsung who will certainly say that regardless.
I do think Best buy is your only hope of resolving this matter.
Oh and BTW I don't think either Best buy nor Samsung give a hoot if they loose a loyal customer, plenty more where they came from..... Its a brave new world eh!
Ryland
I just ordered one from best buy online the other day, and it's already shipped, so they have stock at their warehouse.
Ericthegreat777 said:
I just ordered one from best buy online the other day, and it's already shipped, so they have stock at their warehouse.
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Best Buy Canada does not. The Frontier has even been removed from their website.
i have exactly the same issue, after 2 weeks
I have exactly the same issue after 2 weeks, Did Samsung come to the party?, if not what did it cost to get it repaired?
Cheers,
Gary
axial_pro said:
Hey all,
Owned this watch for three days now and, while I love the look and industrial design, I was shocked to find a hairline crack in the glass right around the 6 o'clock position.
There is not a scratch on the case - not one - and the device has not been dropped. This is my third Samsung smart watch and I own a handful of reasonably exotic automatics/mechanicals. I'm not new to owning nice stuff on my wrist.
On a call to Samsung customer support, they said, without even having seen the watch, "That's physical damage and won't be covered under warranty." Three days old, not a mark... and my new watch is severely compromised. Here's hoping I just got a bad piece of Gorilla Glass and this not represent the first of many glass failures.
I'm hoping Samsung steps up to the plate and looks after this directly as Best Buy does not have the inventory to exchange my defective watch but, from their initial reply, I'm not too confident. I wish they had elected to use sapphire glass - like ALL nice watches rather than Gorilla Glass.
PICTURE ATTACHED.
So sad. First I had to give up my stunning Note 7, now this...
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axial_pro said:
Best Buy Canada does not. The Frontier has even been removed from their website.
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I'm not sure what you're looking at but they certainly do have them on their website and in stores, even on sale.
http://www.bestbuy.ca/en-ca/product...rt-rate-monitor-sm-r760ndaaxac/10488762.aspx?
Tel864 said:
I'm not sure what you're looking at but they certainly do have them on their website and in stores, even on sale.
http://www.bestbuy.ca/en-ca/product...rt-rate-monitor-sm-r760ndaaxac/10488762.aspx?
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My post was five months ago, dude. I would indeed expect that the inventory situation has evolved.
In Turkey glass replacement costs as much as a new watch.. It means it is NOT covered with guarantee AND they do not do it.. they just want you to throw it away.. bastards..

Attempt to defraud the customers by Google?

Pixel community discussion thread: goo.gl/Mmywzn
Hey Everyone! Long post but if you’re a Pixel/Pixel 2 user (especially in India), you’ve to read this.
Off late, my Pixel 2 developed a weird technical snag with the charging port (ID: GL0007613). USB type C is supposed to be reversible but when I actually connect it in the reverse direction, it doesn’t charge and data transfer won’t work. I thought it was a minor issue and contacted Google support for help. They sent a technician home who was unable to figure out the issue and took it along with him to the local service center, they in turn shipped it to B2X Service Solutions India Pvt Ltd. Mumbai office for further inspection. After 4 days, I contacted Google support again to know the status and they said the issue is fixed and the phone is kept under observation. At this point, I was positive the phone will be returned in couple of days. I was surprised when I got an invoice on the same day which read there was a liquid damage inside the phone and I have to pay the amount to get it fixed.
When I asked them to show the proof of the liquid damage, they literally sent a picture they took in my home. They said the charging port turned green because of liquid damage. I inspected the image with Image processor and couldn't find a single green pixel. When I questioned them further, they said “We are instructed to do this, pay the money in 7 days or we’ll send the defective phone back to you”. I don’t know if it’s B2X or Google’s idea to defraud the customers by claiming a random defect which is not covered under warranty and squeeze money from the customers. As I didn't agree to pay the amount without any proof, they're sending my phone back to me.
I want to proceed legally but they're not even telling me whom should I address the legal notice to. If you’re like me who thought you'd get Premium service for spending your hard earned money on a phone which is "Made by Google", you may be wrong. Use your phones with utmost care and pray your phone doesn't develop any technical snag to avoid a horror story like mine. Thanks!
Pixel community discussion thread
goo.gl/Mmywzn
Liquid damage? In a waterproof phone? That sounds stinky for me! You shouldn't let this go!
IVBela said:
Liquid damage? In a waterproof phone? That sounds stinky for me! You shouldn't let this go!
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It's water-resistant, not water proof though.
I won't claim to say that I see water damage there. I also don't know policy on sending the customer pictures of the damage. I do know that these devices are water resistant and not waterproof. Any water damage in the phone will void the warranty as water resistance does not guarantee that water won't get inside the device. They have no way of knowing if you exposed the device to conditions beyond those in which the tested rating was given. My guess is that you get the phone back and have it looked at by a third party. If it indeed shows no water damage, you may have a case.
Yes, I'm sending them a legal notice.
IVBela said:
Liquid damage? In a waterproof phone? That sounds stinky for me! You shouldn't let this go!
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Yes but I know for sure that it never got in contact in water.
richii0207 said:
It's water-resistant, not water proof though.
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Thanks! They're sending me the picture of the phone because they shouldn't open the phone for inspection here in India. They don't repair, they just replace. My point is, just by looking at the port, they're deciding that it's liquid damage. I believe the evaluation is not properly and I'm being a scapegoat of their sloppy investigation.
donwhall70 said:
I won't claim to say that I see water damage there. I also don't know policy on sending the customer pictures of the damage. I do know that these devices are water resistant and not waterproof. Any water damage in the phone will void the warranty as water resistance does not guarantee that water won't get inside the device. They have no way of knowing if you exposed the device to conditions beyond those in which the tested rating was given. My guess is that you get the phone back and have it looked at by a third party. If it indeed shows no water damage, you may have a case.
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Warning & Unexpected Loss Of Warranty For Many !

i just want to inform anyone who bought his phone via Amazon, even at normal price and on release day like myself, will not have warranty, even though EU law strictly says that there is a minimum 6 month manufacturer's warranty that is mandatory. today i received this quoted text from after sales after they already approved my case as production error:
QUOTE
Good day!
Jin here. Thank you for reaching back to us.
I am very sorry to hear about what happened to your OnePlus phone. We have already approved your service request. Our Service Center has sent you the shipping label, and DHL will come over to pick-up your parcel very soon.
About the warranty, although you bought your phone from the Amazon website, we would like to inform you that we only cover the warranty for the OnePlus products which are bought from our authorize/official resellers, or from our official OnePlus website.
After a thorouh review, the purchase you made from Amazon is not an official reseller of OnePlus. Thus, the next repair of your phone will require a payment.
Because the final price is depending on multiple factors:
1. Cost of spare parts
2. Tax
3. Shipping
4. Handling Fee
We are unable to provide an accurate number on the repair fee. The final repair fee will be given upon arrival and inspection at our service provider.
END QUOTE
for this i don't have to copy my data over hours to have a backup and be 10 days or more without my device, without knowing the price beforehand (vibration motor replacement should be possible to predict at least roughly)
i shall order and pay the motor with my local repair shop of my trust and have the device back within the hour and fully working for probably less money.
i just want everyone to know about this "questionable" business conduct and what to expect.
i shall copy paste this in various forums like XDA, REDDIT etc.
Here is some info: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/faq/index_en.htm
Under EU law you have to decide which warranty you want to invoke. In general your first contact should be the trader where you bought the phone, in your case Amazon.
Also, did you buy in a country where Amazon is the official partner of OnePlus or did you buy from a Amazon Marketplace trader?
Yeah, my first OnePlus device was the OP5 and I heard that last year. It's good to let people know from time to time but this is well known overall that OnePlus only warranties their phones purchased from their site (and don't know who is an authorized reseller). If you buy off Amazon then you need to get their protection plan if it's offered on the OnePlus.
Why didn't you just buy it from OnePlus directly to begin with? Save a few bucks? Lesson learned.
OnePlus doenst have to cover your warranty, but amazon has to.
techlogik said:
Why didn't you just buy it from OnePlus directly to begin with? Save a few bucks? Lesson learned.
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My assumption would be he may not live in a country where you can buy OnePlus. There is no other reason to purchase from Amazon IMHO. Their prices on phones are usually a LOT higher for phones that cannot be attained by folks in some countries.
If you bought it through Amazon and it came through Prime/FBA (regardless of who the seller was), call Amazon and have them replace it. They will cover the warranty. I've had Amazon replace a Nokia E63, LG G5, and LG V20 for me over the years. They have great customer service.
Contact Amazon about warranty
Boxy52 said:
If you bought it through Amazon and it came through Prime/FBA (regardless of who the seller was), call Amazon and have them replace it. They will cover the warranty. I've had Amazon replace a Nokia E63, LG G5, and LG V20 for me over the years. They have great customer service.
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I've bought items before from Amazon and have been reffered back to the original company rather than Amazon replace it. It depends on the item.
Sent from my ONEPLUS A6003 using Tapatalk
Boxy52 said:
If you bought it through Amazon and it came through Prime/FBA (regardless of who the seller was), call Amazon and have them replace it. They will cover the warranty. I've had Amazon replace a Nokia E63, LG G5, and LG V20 for me over the years. They have great customer service.
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Recently, the Amazon support policy has changed. The article is replaced only if there is no authorized service center in the country of sale. Otherwise, Amazon will be responsible for following the entire repair process and the timing may be long.
good feedback all
that was the intention.
mine i repaired myself for 40 ®uros, no big issue.
policies are one thing, legal stuff is something else again and then there is business ethics and acting agains expectations.
no-one who buys a device from a reputed website on release day would ever assume there is no warranty and if i buy a volkswagen it's not mandatory to read the volkswage website. my grandpa does not have a computer for example LOL and still wants to be covered.
however, what i wanted is to refresh memories, get a various useful feedback concentrated in little space and express my opinion that
this is not proper business attitude. they produce a phone, sell it in masses to resellers and later refuse to replace a part which they
confirm that it's hardware failure due to production error..
not everything that one can get away with or is legal is correct and i'm sure that many youngsters with no or small incomes or on pocket money can get themselves into serious trouble this way.
after all in my case it was only the vibes, but what if it's a mother board? full damage moneywise i'd say and this is why it's not
ok what and how they do it.
thanks to everyone for all the great feedbacks, perhaps some more is incoming so that the page or 2 will provide useful information for
as many as possible
cheers and a nice weekend @all
Stupid question but why not buy directly from OnePlus?
Sent from my ONEPLUS A6003 using Tapatalk
magnamentis said:
good feedback all
that was the intention.
mine i repaired myself for 40 ®uros, no big issue.
policies are one thing, legal stuff is something else again and then there is business ethics and acting agains expectations.
no-one who buys a device from a reputed website on release day would ever assume there is no warranty and if i buy a volkswagen it's not mandatory to read the volkswage website. my grandpa does not have a computer for example LOL and still wants to be covered.
however, what i wanted is to refresh memories, get a various useful feedback concentrated in little space and express my opinion that
this is not proper business attitude. they produce a phone, sell it in masses to resellers and later refuse to replace a part which they
confirm that it's hardware failure due to production error..
not everything that one can get away with or is legal is correct and i'm sure that many youngsters with no or small incomes or on pocket money can get themselves into serious trouble this way.
after all in my case it was only the vibes, but what if it's a mother board? full damage moneywise i'd say and this is why it's not
ok what and how they do it.
thanks to everyone for all the great feedbacks, perhaps some more is incoming so that the page or 2 will provide useful information for
as many as possible
cheers and a nice weekend @all
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Can you please share the link of the amazon page where you brought your phone from?
And as much as i am able to understand, Oneplus is not at fault here. I can buy a Oneplus phone, remove some parts from it and sell it to someone else. Should oneplus take the responsibility here?
Predator_XxX said:
Can you please share the link of the amazon page where you brought your phone from?
And as much as i am able to understand, Oneplus is not at fault here. I can buy a Oneplus phone, remove some parts from it and sell it to someone else. Should oneplus take the responsibility here?
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That would depend on the fact that the phone was tampered with, if there are no signs of tampering, and it is infact a manufacturing problem from oneplus, then yes, oneplus should accept responsibility regardless of the fact that it was bought from a reseller, as in the end it was OnePlus who manufactured the phone and got paid for it. However, if there are clear signs that the phone has been opened and tampered with, then OnePlus is right to refuse warranty.
chakra said:
Stupid question but why not buy directly from OnePlus?
Sent from my ONEPLUS A6003 using Tapatalk
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Indeed, a very stupid question. Should I buy my vacuum cleaner or washing machine directly from manufacturer's web site ? Have you heard of the word "store" or "online store" , where you buy stuff from ?
I bought my phone from Amazon DE on launch day because I trust Amazon way more than OnePlus as far as delivery times and the phone was sold directly by Amazon from their own stock. And now to find out I have no manufacturer warranty ? I don't think the EU laws allows OnePlus to treat their customers like idiots, I would immediately complain to the authorities. Hopefully this is all a huge misunderstanding.
Cst79 said:
Indeed, a very stupid question. Should I buy my vacuum cleaner or washing machine directly from manufacturer's web site ? Have you heard of the word "store" or "online store" , where you buy stuff from ?
I bought my phone from Amazon DE on launch day because I trust Amazon way more than OnePlus as far as delivery times and the phone was sold directly by Amazon from their own stock. And now to find out I have no manufacturer warranty ? I don't think the EU laws allows OnePlus to treat their customers like idiots, I would immediately complain to the authorities. Hopefully this is all a huge misunderstanding.
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Regardless of whether it's a misunderstanding or not, the op should still complain. It's unacceptable behavior from oneplus
Cst79 said:
Indeed, a very stupid question. Should I buy my vacuum cleaner or washing machine directly from manufacturer's web site ? Have you heard of the word "store" or "online store" , where you buy stuff from ?
I bought my phone from Amazon DE on launch day because I trust Amazon way more than OnePlus as far as delivery times and the phone was sold directly by Amazon from their own stock. And now to find out I have no manufacturer warranty ? I don't think the EU laws allows OnePlus to treat their customers like idiots, I would immediately complain to the authorities. Hopefully this is all a huge misunderstanding.
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manasgirdhar said:
Regardless of whether it's a misunderstanding or not, the op should still complain. It's unacceptable behavior from oneplus
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Here in the UK (and I assume the rest of the EU) your purchase contract is with the supplier who supplied the goods to you and not the manufacturer. Thus the warranty is also with the supplier. If the goods are faulty then the supplier should repair/replace and then it's up to the supplier to sort it out with the manufacturer.
biohaz55 said:
Here in the UK (and I assume the rest of the EU) your purchase contract is with the supplier who supplied the goods to you and not the manufacturer. Thus the warranty is also with the supplier. If the goods are faulty then the supplier should repair/replace and then it's up to the supplier to sort it out with the manufacturer.
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Yes, and I agree, I am in the UK as well BTW. But that is not always the case, for example I bought my old phone from carphone, and when it developed a fault, they sent me to HTC to sort it out, and HTC didn't kick up a fuss. It's just oneplus's response to this that's annoying me. If th supplier/reseller sends it to OnePlus anyway, why can the end user not do the same, saving a good deal of time in the process?
about tampering and similar topics:
in my case oneplus, after reviewing all the logs i sent to them on request and looking into it the ADMITTED a production error and
the only reason why they don't give warranty is that i bought from amazon.
why not buy from oneplus?
no specific reason, since when does one have to justify the store where he buys things as long as the store is reputable and not known to sell stolen stuff etc.?
i'd say that 90% of all goods are purchased from stores that are not owned by the manufacturers.
i bought from amazon because i buy anything i can from them hassle free for years and it's mostly about ease of use and that the courier knows me, my address and so on. it's simply a well established relationship with them.
even if i purchase a new phone on day 2 from a friend who bought it form oneplus they have to provide warranty, in fact oem warranty has really nothing to do with the place of purchase. just think about anything else you purchase wherever you find and like it.
these are simple tricks to reduce responsibilities and to make cash with faulty products.
after all the details should not matter. they deliver a new device to whoever and after one months want money to repair their own fault
after they approved/admitted the fault. all the rest is kind of blabla.... it's faulty, it's new, it has ben purchased at full price from serious
website.
if they think we should not buy from amazon then why do they sell thousands of devices to resellers even before the official release?
or does anyone think that all those thousands of devices on amazone were available on release day without oneplus knowing?
they must have shipped shiploads of devices to amazon resellers worldwide, hence it's all excuse talk and since the devices cost now between
520 and 650 euros that's not acceptable anyways. no cheap thing that has been purchased through dark channels.
What state do you live in? CA has protection for consumers. Ask them to point you to their written policy stating those purchases are not covered under warranty, if they produce a link read it carefully looking for holes. If they are covered contact Amazon and ask to show you where in their product placement it says .... The policy... If it does not Amazon should take it back as they sold it under a bait and switch scheme.
Sent from my ONEPLUS A6003 using Tapatalk

"Trade-in" Blacklisted Samsung Note10 for Note20. Consequences, etc?

"Trade-in" Blacklisted Samsung Note10 for Note20. Consequences, etc? does samsung even check? they can reprogram IMEI anyways, it's their phone .
Yes they check.
https://www.samsung.com/us/trade-in/terms-and-conditions/
d) Your Trade-In Device must not be on a black list of any kind;
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xenses said:
"Trade-in" Blacklisted Samsung Note10 for Note20. Consequences, etc? does samsung even check? they can reprogram IMEI anyways, it's their phone .
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Let us know how it goes.
Since IMEI are like MAC address for cellular network, I doubt they can legally do whatever they want with it.
Since a blacklisted IMEI is, in the vast majority of cases, indicative of fraudulent activity, not only is it a bad idea it's most likely illegal.
Possession of a blacklisted device that was owned by someone else could be considered having stolen goods despite the facts could be different. In other words, not a good idea. Just like lighting a cigarette while pumping gas isn't a good idea either.
cpufrost said:
Since a blacklisted IMEI is, in the vast majority of cases, indicative of fraudulent activity, not only is it a bad idea it's most likely illegal.
Possession of a blacklisted device that was owned by someone else could be considered having stolen goods despite the facts could be different. In other words, not a good idea. Just like lighting a cigarette while pumping gas isn't a good idea either.
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mythbusters did a test on that and for most part a cigarette would just go out similar to throwing it in water. It took an actual flame to ignite the gasoline.. but sure, crazy things have happened before lol
elliwigy said:
mythbusters did a test on that and for most part a cigarette would just go out similar to throwing it in water. It took an actual flame to ignite the gasoline.. but sure, crazy things have happened before lol
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Yes a cigarette (cherry) won't light the fumes but a zippo will!
They will check and charge for whatever your trade in value was. With it being blacklisted not sure if they will send it back or not but I know for a cracked phone they will send it back for free.
You have to specify the IMEI of the phone before so they'll check if the one you give them is the same at least.

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