Hello,
I bought a T-Mobile Galaxy S7 on samsung.com and i haven't been able to SIM unlock it.
After many calls and chats, T-Mobile support told me this: "... because the device was purchased directly from the manufacturer our system doesn't recognize the device as being a T-Mobile device. Even though it is a T-Mobile model and has T-Mobile software, a T-Mobile device is considered to be one bought or sold by T-Mobile directly. We have a database of the IMEI's of the devices we carry and sell, and this lets us unlock eligible devices upon a customer's request."
Samsung support is useless.
I tried a 3rd party unlock service two weeks ago and I'm still waiting. They asked me to please be patient because the T-Mobile server has been down.
T-Mobile unlock app did more damage than good.
I'm also still trying to return the cellphone but Samsung hasn't sent any prepaid labels yet, I've called 3 times on 3 different weeks and they said they're about to send it. , that I should wait a couple of days.
So, in the mean time, is there any other option to unlock this thing? like a brute force unlock.
Thanks.
Let me know if you find an answer. I have an s6 edge that till date after it being active on T-Mobile for over 8 months (Samsung purchase phone - T-Mobile variant) the application from T-Mobile tells me the device is not eligible". Samsung care says they don't unlock that my carrier does lol
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Would it be possible to flash the MetroPCS ROM and use a SIM unlock service for MetroPCS? Or do the same with AT&T?
yeah everyone i have tried for unlocking says the service is down...more like the inside person they use is not available...have asked a couple of sites and ebay sellers...same thing...they must all use the same person or exploit.
I was getting the runaround from Samsung to goto T-Mobile and vice versa.. luckily the T-Mobile tech support was helpful and agreed to be on conference with Samsung support and it was a battle with Samsung to get some responsible answer as they kept saying that they don't unlock phones. Then when we escalated to the manager, she repeated the same but at the end created a case to service the phone. Once it reached Samsung, they just said updated software and are sending back on same day.. Not sure if it got fixed, will let you know as soon as I get it..
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nktwister said:
I was getting the runaround from Samsung to goto T-Mobile and vice versa.. luckily the T-Mobile tech support was helpful and agreed to be on conference with Samsung support and it was a battle with Samsung to get some responsible answer as they kept saying that they don't unlock phones. Then when we escalated to the manager, she repeated the same but at the end created a case to service the phone. Once it reached Samsung, they just said updated software and are sending back on same day.. Not sure if it got fixed, will let you know as soon as I get it..
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I doubt if updating software can actually sim unlock it. But who knows, perhaps Samsung has a magical software update. Let us know please. If it works we could dump the OS a d reflash other locked units with Odin maybe? Lol
jazzdglass said:
I doubt if updating software can actually sim unlock it. But who knows, perhaps Samsung has a magical software update. Let us know please. If it works we could dump the OS a d reflash other locked units with Odin maybe? Lol
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Click to collapse
That was a bummer.. the stupid Samsung technical support just reflashed the same software and sent back the phone in a generic box (did not get original box back) .. the same problem still exists.. the device unlock app doesn't work and T-Mobile doesn't have the unlock code for this imei..
I got T-Mobile to fix mine.
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Febby said:
I got T-Mobile to fix mine.
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Can you please elaborate on what you asked and what was done by T-Mobile? Did you buy your phone from Samsung.com?
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nktwister said:
Can you please elaborate on what you asked and what was done by T-Mobile? Did you buy your phone from Samsung.com?
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What you want to state to them is for them to request a ticket for your Imei to be white listed for the device unlock application. Let them know it is the T-Mobile variant of the phone bought directly from Samsung.com
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Febby said:
What you want to state to them is for them to request a ticket for your Imei to be white listed for the device unlock application. Let them know it is the T-Mobile variant of the phone bought directly from Samsung.com
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I did the same and the T-Mobile rep said that it did not work and they are getting the same error that imei cannot be whitelisted for the mobile device unlock application.. they are clear that it was T-Mobile phone from Samsung.com.. were you on g930t rom? Did you buy yours from Samsung.com or from someone else?
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nktwister said:
I did the same and the T-Mobile rep said that it did not work and they are getting the same error that imei cannot be whitelisted for the mobile device unlock application.. they are clear that it was T-Mobile phone from Samsung.com.. were you on g930t rom? Did you buy yours from Samsung.com or from someone else?
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It was bought directly via samsung.com as a t-mobile variant with t-mobile firmware. That's odd unless if your model was modified at some point? Perhaps lazy t-mobile rep? What I was told is that after 5 days even if bought from Samsung as a t-mobile variant it will lock itself once a sim card is left in it
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Febby said:
It was bought directly via samsung.com as a t-mobile variant with t-mobile firmware. That's odd unless if your model was modified at some point? Perhaps lazy t-mobile rep? What I was told is that after 5 days even if bought from Samsung as a t-mobile variant it will lock itself once a sim card is left in it
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Oh ok, the rep has not given up and she is still trying everyday for a solution.. my model was never modified, everything stock and used on T-Mobile for 1.5 months.. I wonder how you can be eligible for unlock if you've not used tmo sim for more than 5 days.. Maybe your rep involved some engineer to add the imei through backdoor process? Did you email them proof of purchase?
nktwister said:
Oh ok, the rep has not given up and she is still trying everyday for a solution.. my model was never modified, everything stock and used on T-Mobile for 1.5 months.. I wonder how you can be eligible for unlock if you've not used tmo sim for more than 5 days.. Maybe your rep involved some engineer to add the imei through backdoor process? Did you email them proof of purchase?
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I've had T-Mobile service for around 2 years almost and I did use the T-Mobile s6 edge for almost 11 months.
I believe what the rep that helped me meant is that when you buy a T-Mobile variant phone from Samsung or any oem that you should run the Device unlock app asap otherwise once you leave a SIM card inserted for 5 days or more it will lock the device to that carrier that the sim belongs to.
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I can clarify a bit on this, as I went through the same thing. Tech support even 3 way called Samsung with me, and they were arguing for over an hour until we got fed up.
Basically, the IMEI needs to be added to the T-Mobile database, but because it was never sold by them it errors out. I just got off the phone with Tech Support and sadly, their notes don't go back far enough to tell me exact process, but I was told that the Business Support department was the one that actually solved the issue for me (along with contacting their Samsung Rep). Maybe that will help you guys out, at least as a starting point.
Edit: T-Mobile support just confirmed. Speak to Business Support, they can fix it.
Thanks for the replies.. I wasn't able to check last solution as my rep agreed to replace it with T-Mobile sold device.. so got an s7 edge which is cheaper now than s7
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entropism said:
I can clarify a bit on this, as I went through the same thing. Tech support even 3 way called Samsung with me, and they were arguing for over an hour until we got fed up.
Basically, the IMEI needs to be added to the T-Mobile database, but because it was never sold by them it errors out. I just got off the phone with Tech Support and sadly, their notes don't go back far enough to tell me exact process, but I was told that the Business Support department was the one that actually solved the issue for me (along with contacting their Samsung Rep). Maybe that will help you guys out, at least as a starting point.
Edit: T-Mobile support just confirmed. Speak to Business Support, they can fix it.
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I registered in this forum just to say thanks to you. I wasted more than two weeks speaking to tech support. Their attitude was great but they did nothing effective. I read your post and spoke to business support, the unlock issue got resolved quickly over the weekend.
This really saves my ass because I am going overseas soon. T-mobile really need to have better communication between different departments.
A small update for anyone who ends up here via google:
T-Mobile is now aware of the issue, and if you contact them on Twitter (@tmobilehelp), their specialised customer service division, T-Force, can get you unlocked and out the door almost immediately. The process takes a few days, but they know the steps to take to get the ball rolling.
Wow, I can't believe it took 3 months to solve this.
I don't know how much time I lost calling T-Mobile and Samsung. BTW, Samsung support is the worst ever.
Since I heard the about the unlock problem, I started trying to return my phone in parallel while trying to unlock it. Samsung people didn't want to provide prepaid shipping labels, first I never got them after I was told to wait a couple of days. I called many times and got the same response. Then the 30 days passed and they started saying it was to late to return, that I had to pay restocking fee. It took me another month explaining it was their fault the 30 days passed and that I needed prepaid shipping label and a full refund. I received the shipping labels the 2nd week on May and returned the phone. I still haven't received my refund. I called today, and the representative told me the refund was posted just today, and told me to wait 3 to 5 business days.
I'm happy some of you were able to unlock it. I got tired of waiting and talking with the support guys. And I don't even have a T-Mobile line. That's why I wanted to unlock it in the first place.
The easiest way to unlock this is changing the IMEI number, i recently paid $80 to get it changed but it now shows up as unlocked & clean on the T-MOBILE network. Sorry i didn't read this post before maybe this information could have helped.
Hello,
Recently bought an EE Pixel off eBay, was told it would just need to be unlocked. Attempted to unlock it at a local (Canadian) business, no can do. Bought an ee unlock code from eBay, seller refunded it because phone is coming up as blacklisted.
What are my options? Is this just an expensive paperweight? My Samsung S7 Edge is beginning to give out and I would like to switch to this Pixel ASAP.
Using 7.1.2, bootloader is locked, I haven't done anything with the phone.
Willing to pay for this, please help!
Hello
I am in the same situation. Is there any way it can be fixed? Or there are just bricks ?
Thanks
Normally a blacklisted phone cannot be activated and no matter how hard you try to change it, it will remain blacklisted. A device is normally blacklisted because it was reported lost, stolen, etc. Always verify that the ESN is clean before purchasing a used device. You may be able to get help from eBay if the seller sold a blacklisted device with a deceptive listing...
Sammpo said:
Hello,
Recently bought an EE Pixel off eBay, was told it would just need to be unlocked. Attempted to unlock it at a local (Canadian) business, no can do. Bought an ee unlock code from eBay, seller refunded it because phone is coming up as blacklisted.
What are my options? Is this just an expensive paperweight? My Samsung S7 Edge is beginning to give out and I would like to switch to this Pixel ASAP.
Using 7.1.2, bootloader is locked, I haven't done anything with the phone.
Willing to pay for this, please help!
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Click to collapse
Sometimes it can be removed from the blacklist but that all depends on the phone, the reason for the blacklist and even still it can be expensive if it is even successful.
Edit: Your best bet is try to get it swapped for a good phone or return it through ebay or using buyer protection.
Look on craigslist or somewhere for techs who unlock, remove blacklist, etc from phones. They will change the emei for you but these people are hard to find nowadays as they don't have much business because everyone is financing.
arregnelle said:
Look on craigslist or somewhere for techs who unlock, remove blacklist, etc from phones. They will change the emei for you but these people are hard to find nowadays as they don't have much business because everyone is financing.
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Nice necroing this thread that's been dead for seven months.
Was anyone able to fix this?
I recently got it done in India for just over $50 and geeza did it on the spot within 20 minutes. and now its getting signal.
tom_hungston said:
I recently got it done in India for just over $50 and geeza did it on the spot within 20 minutes. and now its getting signal.
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Click to collapse
so can you help ?
roirraW "edor" ehT said:
Nice necroing this thread that's been dead for seven months.
Click to expand...
Click to collapse
You were saying?
When i bought a "new" note edge off Ebay early this year it was sold as a 915F model, When i got it it was a 915T which was ok as
I was a Tmobile customer. However i wanted to update the firmware and i was told to download a run a program called samsung phone info. And I found out that somehow my phone was really a 915A i have no idea how they faked it but it acted like a tmobile
phone and even worked on wifi calling on tmobile. anyways i wanted to get 6.0 android on it and found tha i had to use the AT&T firmware, so i hunted it down and installed it, and it worked fine for a few months. Now for some reason it locks up and reboots on its on and i would really like to go back to the Tmobile firmware that it had. How would i do this? I have been told that its impossible to load another brand of firmware on a phone? Does anyone have any idea how i can but tmobile note edge firmware on
my phone? is it true that i cant switch? and if so how in the heck did they do it when i bought it? I know they must have been good as behind the battery if even has a fake samsung/tmobile sticker with fake imei and serial numbers on it. At least fake compared to what the Samsung phone app tells me the S/N and IMEI are? Any ideas? I look forward to hearing back from you all.
Thanks Ron
jtrouter said:
When i bought a "new" note edge off Ebay early this year it was sold as a 915F model, When i got it it was a 915T which was ok as
I was a Tmobile customer. However i wanted to update the firmware and i was told to download a run a program called samsung phone info. And I found out that somehow my phone was really a 915A i have no idea how they faked it but it acted like a tmobile
phone and even worked on wifi calling on tmobile. anyways i wanted to get 6.0 android on it and found tha i had to use the AT&T firmware, so i hunted it down and installed it, and it worked fine for a few months. Now for some reason it locks up and reboots on its on and i would really like to go back to the Tmobile firmware that it had. How would i do this? I have been told that its impossible to load another brand of firmware on a phone? Does anyone have any idea how i can but tmobile note edge firmware on
my phone? is it true that i cant switch? and if so how in the heck did they do it when i bought it? I know they must have been good as behind the battery if even has a fake samsung/tmobile sticker with fake imei and serial numbers on it. At least fake compared to what the Samsung phone app tells me the S/N and IMEI are? Any ideas? I look forward to hearing back from you all.
Thanks Ron
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I don't know about your programming problem, but it almost sounds like that phone was cobbled together from spare parts.
Hey all,
Hope this is the correct place for this.
First time I’ve ever had to post here because I couldn’t find what I needed. So I have a T-Mobile note 8 which was sim unlocked by Samsung and T-Mobile because I wanted to give it to my father in law because I just went back to the s8. Now they have Verizon and he is upgrading from an S5.
However I can’t get the dang thing to work on Verizon. And they keep telling me the phone won’t work on their network. The lady at Verizon was an absolute moron and told me that the phone company probably lied to me and it wasn’t as simple as popping a SIM card in to activate it. So I’m not sure, like I said I have T-Mobile and that’s all I have ever had to do while changing phones.
Does anyone have any suggestions? I promise that the phone is network and sim unlocked. I just have tried everything I know how. Would the next step be flashing either unlocked firmware or Verizon firmware??
Now I have gotten the old mans hopes up and really hope I can get the sought out needed help from the smart community!
I look forward to your responses.
My father recently lost his phone, and so I'm migrating his number to my t-mobile family plan. The only phone he has available is a Samsung Galaxy S7 that he purchased years ago to test with Freedom Pop. It's Sprint branded on boot up, but gives an invalid SIM with a t-mobile sim.
Model: SM-G930P
Software Version: G930PVPSBC TA1
Hardware version: Rev0.6
I've not had to be in the XDA scene for over 6 years since I'd started using Nexus / Pixel phones, so I've let alot of my knowledge slip; but I'm at least capable if pointed in the right direction.
Can someone please help provide me with a checklist of what I need to do to get this phone functional on T-Mobile? If I at least know what I have to do, I can figure out the rest...but given the time crunch of him without a phone and in need for medical reasons, I'm in a bit of a rush and can't study this model phone enough to know what all is necessary.
I'm assuming I need to unlock it, but I've never had to unlock a phone...they've all just worked between carriers for me. I tried contacting Sprint, but they wouldn't unlock it without an account. I tried some shady sites, but they seem expensive and don't understand why needed.
I'm hoping all I need to do is just figure out root access, get a recovery mode installed, flash a T-Mobile or other firmware, and bam...but I really am not sure. Any immediate help would be greatly appreciated!!
I tried contacting Sprint to unlock the phone, but they required I have a Sprint number with them. Seems odd, considering it's a federal law for unlocking now...
Well, I went ahead and just flashed the SM-G930T firmware on my Samsung Galaxy S7....and got an invalid SIM error.
Tried contacting T-Mobile, they went through a bunch and ended up saying Sprint would need to unlock it.
So now I'm stuck...and have no idea what to do next. Seems like I need to setup a Sprint account, get a Sprint number, unlock my phone, and cancel the service? That seems insane...
Was going to do a three way call with Sprint and T-Mobile, and hope somehow something could be sorted. Considering T-Mobile owns Sprint now...this just seems like hassle.
Any advice from anyone would be appreciated!