Hey all,
Hope this is the correct place for this.
First time I’ve ever had to post here because I couldn’t find what I needed. So I have a T-Mobile note 8 which was sim unlocked by Samsung and T-Mobile because I wanted to give it to my father in law because I just went back to the s8. Now they have Verizon and he is upgrading from an S5.
However I can’t get the dang thing to work on Verizon. And they keep telling me the phone won’t work on their network. The lady at Verizon was an absolute moron and told me that the phone company probably lied to me and it wasn’t as simple as popping a SIM card in to activate it. So I’m not sure, like I said I have T-Mobile and that’s all I have ever had to do while changing phones.
Does anyone have any suggestions? I promise that the phone is network and sim unlocked. I just have tried everything I know how. Would the next step be flashing either unlocked firmware or Verizon firmware??
Now I have gotten the old mans hopes up and really hope I can get the sought out needed help from the smart community!
I look forward to your responses.
Related
Hey Guys,
Back Story (don't really have to read if you want to skip)
I was at the bar with some coworkers and a new guy I work with was talking about how he had bought a Samsung Fascinate from a friend of his that had gotten his account frozen (it was on Verizon Wireless). The coworker wanted to transfer it over to Cricket Wireless (it is a crappy carrier in my area if you haven't heard of it) but they told him that they could do it but that he wouldn't get MMS. He ended up just buying a new one from Cricket and offered to sell me the one he could use for 50 bucks (it is like new in a box with everything) and told me if I couldn't do anything with it he would buy it back. This was kinda a win/win no brainer for me so of course I took him up on the offer.
He also did say that he could not get Verizon to activate it because there was a hold on the account that the phone currently belonged to.
The phone obviously will not work for me because I am on Sprint but from what I understand is that it is pretty much the same phone as the Captivate on AT&T. My dad uses AT&T for his carrier and has an iPhone but hates it and wants to go to an Android phone.
The questions:
1. Can I get the Samsung Fascinate from Verizon Wireless to work with AT&T?
2. Can I somehow remove whatever information that has linked this phone to being locked on Verizon so that I could sell it or activate it on another Verizon account if I want to sell it or give it to someone who does have Verizon?
3. Are there any other good options that I can do with this if neither of these will work?
I have no issues with rooting/flashing/messing with whatever is on this phone. I am a flashaholic on my Evo 4g and know that Samsung is a bit different then HTC when it comes to this type of thing but should have no issues figuring out the difference as far as rooting and such from other posts on this site. I just did not see anywhere that this question was already asked and know this is the absolute best place to come to get the correct answers for questions like these.
Thank you for any help you can give!!!
Does anyone have any ideas? Sorry for the bump but its been 2 days now and I am trying to figure out what to do. Thanks!
First I am new to thread, know little of it and see their is huge amount of info here. So thought I'd just ask for what I'm looking for so possibly to get things working again quickly without me trying to learn all this stuff. I'm little overwhelmed with this phone at this point.
Recap- I have S5 samsung phone, had it since new. Bought thru ATT, my account paid and phone is unlocked (after att finally released it).
I have switched service to Tmobile, have two phones bought and working thru them. I have a sim card for my S5 from Tmobile.
So silly me who knows little thought I will figure out how to unmarry this phone from ATT so I can truley be free of them and use my phone on Tmobile.
Seemed as easy as installing an app, now I'm thinking what the hell have I got myself into.
So I'm just wanting my phone to work, I talk, text, run apps, take pics, ect.
I wish to remove ATT and add Tmobile.
please advise, thank you.
Hey guys
I have a S7 edge which came through a promotional sponsoring deal from Samsung. There is no balance due or anything to be paid off.
I spent the last 3 weeks on hotlines from both T-Mobile and Samsung, trying to unlock the device as right now it only works with T-Mobile US sim cards. To no success.
It clearly is a T-Mobile device, boots up with the t-mobile logo and has all the t-mobile software on it. The unlock app doesn't work at all, not even the temporary one. T-Mobile hotline keeps claiming it is not a t-mobile phone. Just now the supervisor of the tech support hotline tried to "escalate" the unlocking process by overriding something which should have solved the problem instantly. But he said it came back as not being able to be unlocked.
One hotline supervisor a couple days ago claimed she saw it as a t-mobile device "on the other system" after digging deeper but usually they say it's not even a t-mobile phone when i give them the IMEI. She also tried to "escalate" the unlocking process and told me it would take 72h. But now when i called back today, the guy just told me again it is not a t-mobile phone. And the "instnat escalation" his supervisor tried to do didn't go through.
At some point i also was on the Samsung hotline and they claimed it is a t-mobile phone and only t-mo can unlock it.
I am really close to giving up but that would render the device useless for me.
Is there any way to unlock it? I am pretty sure i wouldn't be able to buy an unlock code from one of these sites, i tried to go through the testing service on some of them and it came back as not being unlockable.
Any help or advice would be greatly appreciated. I would personally be capable to root the phone, did it before with some of my older phones, but right now i only have direct access to apple devices and from what i know you still need Windows to root a phone? (edit: read up more on this, is JODIN reliable and recommended?) Also i am not sure if rooting a phone would even take off the carrier lock?
Thanks in advance...
edit: please lmk if i posted this in the wrong section of the forum.
Well aside from the fact you're posting about an S7 Edge in the regular S7 forums I'm not sure what to tell you. Are there an T-Mobile stores close to you? If so try taking it to them and see if they can help. If you have any documentation from Samsung saying it's a T-Mobile phone take that with you.
oops yeah sorry please can some moderator please move this to the s7 edge section?
obvisouly t-mobile store won't be of any help. but thanks.
bingo500 said:
oops yeah sorry please can some moderator please move this to the s7 edge section?
obvisouly t-mobile store won't be of any help. but thanks.
Click to expand...
Click to collapse
I have the same question for S7.. have you been able to find a solution?
Sent from my SM-G930T using Tapatalk
I'm having the same problem I 've been trying to get my phone unlocked and neither tmobile or Samsung can get it unlocked for over a month now. Samsung refuse to take the phone back so is tmobile ( tmobile said that the phone is not a T-Mobile phone because the IMEI number is not in thier system)
So what I told T-Mobile is I used a link sent by T-Mobile to do the exchange so if something wrong with the phone that's their fault so then I got transferred to an account specialist and filed a warranty exchange . And today I got text message from T-Mobile that says my new phone ;Your order #xxxxxxxx for SAM G935T GS7 EDGE 32G GLD EXCH has shipped! We'll send you a notification when your device is ready for pickup.
bingo500 said:
Hey guys
I have a S7 edge which came through a promotional sponsoring deal from Samsung. There is no balance due or anything to be paid off.
I spent the last 3 weeks on hotlines from both T-Mobile and Samsung, trying to unlock the device as right now it only works with T-Mobile US sim cards. To no success.
It clearly is a T-Mobile device, boots up with the t-mobile logo and has all the t-mobile software on it. The unlock app doesn't work at all, not even the temporary one. T-Mobile hotline keeps claiming it is not a t-mobile phone. Just now the supervisor of the tech support hotline tried to "escalate" the unlocking process by overriding something which should have solved the problem instantly. But he said it came back as not being able to be unlocked.
One hotline supervisor a couple days ago claimed she saw it as a t-mobile device "on the other system" after digging deeper but usually they say it's not even a t-mobile phone when i give them the IMEI. She also tried to "escalate" the unlocking process and told me it would take 72h. But now when i called back today, the guy just told me again it is not a t-mobile phone. And the "instnat escalation" his supervisor tried to do didn't go through.
At some point i also was on the Samsung hotline and they claimed it is a t-mobile phone and only t-mo can unlock it.
I am really close to giving up but that would render the device useless for me.
Is there any way to unlock it? I am pretty sure i wouldn't be able to buy an unlock code from one of these sites, i tried to go through the testing service on some of them and it came back as not being unlockable.
Any help or advice would be greatly appreciated. I would personally be capable to root the phone, did it before with some of my older phones, but right now i only have direct access to apple devices and from what i know you still need Windows to root a phone? (edit: read up more on this, is JODIN reliable and recommended?) Also i am not sure if rooting a phone would even take off the carrier lock?
Thanks in advance...
edit: please lmk if i posted this in the wrong section of the forum.
Click to expand...
Click to collapse
thanks guys,
me personally i wasn't able to make any progress. t-mobile customer service is not helping at all.
i did get an OTA t-mobile update in the meantime though lol.
will try the warranty exchange trick. problem is i am not in the US right now.
For the warranty exchange tell them to send it to ur home address not the store. Coz mine got sent to the store I went to pick it up the store couldn't give it to me coz once again the imei number is not registered as a tmobile device. So the store manager told me if I have a Twitter account to look for tmobile on Twitter and keep twitting about it . I spoke with representative and she said she knows about my issue and within 72 hours it will be fixed . The next day I reset my phone thru the recovery mode ( power button volume up home button) after the phone booted I set it up , I revive an OTA update which is "weird" and then after the update i tried the unlock app on the phone and BAM ! The is permanently unlocked .
Hello,
I owned a Verizon Galaxy Note 20 Ultra that I bought shortly after release. I got bored with it, as often happens, so I paid it off in full and sold it, to someone who uses T-Mobile. They cannot activate the phone, when they put their T-Mobile SIM in it, it gives the message "SIM card is not from Verizon Wireless". The facts:
I owned and used the phone for well over the 60 day automatic unlock period.
It was active on my Verizon account for the entire time until a week before I sold it.
It was paid off IN FULL, and my account said the line was paid in full and ready for an upgrade.
My Verizon account is never behind or not paid on time (Auto-Pay)
Is there something I needed to do to the phone besides factory reset it? Is there anything that can be done? Should I call Verizon customer service? To further complicate matters, the person I sold it to lives in another state. I may need to have them send me the phone back and refund them their money if I can't figure this out.
Thank you so much for any help that can be provided.
Are you sure you used the device for 60 days?
Rtiberius said:
Hello,
I owned a Verizon Galaxy Note 20 Ultra that I bought shortly after release. I got bored with it, as often happens, so I paid it off in full and sold it, to someone who uses T-Mobile. They cannot activate the phone, when they put their T-Mobile SIM in it, it gives the message "SIM card is not from Verizon Wireless". The facts:
I owned and used the phone for well over the 60 day automatic unlock period.
It was active on my Verizon account for the entire time until a week before I sold it.
It was paid off IN FULL, and my account said the line was paid in full and ready for an upgrade.
My Verizon account is never behind or not paid on time (Auto-Pay)
Is there something I needed to do to the phone besides factory reset it? Is there anything that can be done? Should I call Verizon customer service? To further complicate matters, the person I sold it to lives in another state. I may need to have them send me the phone back and refund them their money if I can't figure this out.
Thank you so much for any help that can be provided.
Click to expand...
Click to collapse
Are you sure you used the device for 60 days? Did you check with another carrier sim before you sold the device?
SIM card is not from Verizon Wireless is a common message for all Verizon branded phones. May be buyer is confused with this message.
dadmi said:
Are you sure you used the device for 60 days?
Are you sure you used the device for 60 days? Did you check with another carrier sim before you sold the device?
SIM card is not from Verizon Wireless is a common message for all Verizon branded phones. May be buyer is confused with this message.
Click to expand...
Click to collapse
Thanks for your reply.
Yes, it was activated in late August 2020 and was active up until the end of December 2020. No, I didn't realize I should try a different carrier's SIM first.
I asked them if they are able to call or text despite the SIM card message and they said no.
You need(ed) to request VZW to carrier (SIM) unlock the device prior to selling it.
cam30era said:
You need(ed) to request VZW to carrier (SIM) unlock the device prior to selling it.
Click to expand...
Click to collapse
I'm so confused, Verizon says devices are automatically unlocked in their policies listed here: https://www.verizon.com/support/device-unlocking-policy/
I'm going to call Verizon, and see if there's anything they can do.
Update: Called Verizon tech support, and the agent confirmed that the device IS unlocked. He said I should have the buyer contact T-Mobile customer service and add the device to their database. Hopefully that works.
Rtiberius said:
Update: Called Verizon tech support, and the agent confirmed that the device IS unlocked. He said I should have the buyer contact T-Mobile customer service and add the device to their database. Hopefully that works.
Click to expand...
Click to collapse
Adding to database is a Verizon thing, Tmobile is gsm. There is no way to sim unlock it if you don't do it on your phone line and request the unlock as if you're using the phone yourself.
Verizon will not unlock it unless it's currently on the line and met the other criteria you already have. For some reason verizon can't read if its really unlocked unless it's on their network, I went through it with an iphone earlier this year. They're a mess.
damn, i thought me getting a new phone annually is bad. you get a new phone every quarter? lol, actually i was thinking about trading mine for a fold 2 but no s-pen, no exp storage and a step down camera array, i decided to keep my note and see if they fix the fold 2's shortcomings.
what's in your pocket now?
It is quite possible that the buyer was not using an existing active sim. He was probably trying to activate a new sim which failed. I had the same issue with AT&T when activating a new sim. AT&T was not recognizing Unlocked model imei and I had to use a very old phone imei for activating sim after which I was able to use the same sim with with AT&T.
It also possible the buyer is lying to you. Either way it looks like the deal is going tits up for you. Perhaps next time check with a T-Mobile SIM before selling it or sell it as verizon locked. Feel for you.
Hello, i know this is a old thread but did you find the solution? i bought a verizon note 20 ultra and it doesnt work on any carrier, just work for a minute and it stops.
You guys found a way to unlock this? I just got the same phone and its a very expensive paperweight atm
My father recently lost his phone, and so I'm migrating his number to my t-mobile family plan. The only phone he has available is a Samsung Galaxy S7 that he purchased years ago to test with Freedom Pop. It's Sprint branded on boot up, but gives an invalid SIM with a t-mobile sim.
Model: SM-G930P
Software Version: G930PVPSBC TA1
Hardware version: Rev0.6
I've not had to be in the XDA scene for over 6 years since I'd started using Nexus / Pixel phones, so I've let alot of my knowledge slip; but I'm at least capable if pointed in the right direction.
Can someone please help provide me with a checklist of what I need to do to get this phone functional on T-Mobile? If I at least know what I have to do, I can figure out the rest...but given the time crunch of him without a phone and in need for medical reasons, I'm in a bit of a rush and can't study this model phone enough to know what all is necessary.
I'm assuming I need to unlock it, but I've never had to unlock a phone...they've all just worked between carriers for me. I tried contacting Sprint, but they wouldn't unlock it without an account. I tried some shady sites, but they seem expensive and don't understand why needed.
I'm hoping all I need to do is just figure out root access, get a recovery mode installed, flash a T-Mobile or other firmware, and bam...but I really am not sure. Any immediate help would be greatly appreciated!!
I tried contacting Sprint to unlock the phone, but they required I have a Sprint number with them. Seems odd, considering it's a federal law for unlocking now...
Well, I went ahead and just flashed the SM-G930T firmware on my Samsung Galaxy S7....and got an invalid SIM error.
Tried contacting T-Mobile, they went through a bunch and ended up saying Sprint would need to unlock it.
So now I'm stuck...and have no idea what to do next. Seems like I need to setup a Sprint account, get a Sprint number, unlock my phone, and cancel the service? That seems insane...
Was going to do a three way call with Sprint and T-Mobile, and hope somehow something could be sorted. Considering T-Mobile owns Sprint now...this just seems like hassle.
Any advice from anyone would be appreciated!