I've had my Note 20 Ultra for about 3 days and on the 2nd day I noticed that my screen started showing a green line about an inch from the left edge when the AoD was on.
Even after a factory reset, the green line was still there.
The same green line was also visible during charging with the phone on (when the charging text and progress were shown) and when getting a notification (where the edges light up when the phone is locked.) but not during active use.
Initially I would have thought that it was a software issue as it was only during AoD and very specific scenarios and it happened a couple hours after I did a software update.
Today a service center confirmed that it was a screen defect and not a software defect, and I am now in the process of getting a replacement phone.
I couldn't find this specific issue when searching for 'AoD' and 'green line' in various combinations, so I'm curious if this is a known (perhaps common) issue with this screen type (not necessarily isolated on the N20U) in general.
Sounds like a damaged screen. With AMOLED displays, when a pixel gets damaged, it can cause a green line above it.
If you watch JerryRigEverything, Zach demonstrates this by poking holes in the screen of the Z Flip.
https://youtu.be/bbAkY-Www40
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Hello. The screen on my wife's S4G today suddenly started acting funny. First, it wouldn't display anything, but it seemed the phone was still functional. Then, with fiddling on my part, I got it working again, first fully and now in a sub-par way. The phone boots fine - and I actually unlocked the bootloader and rooted, and in the process went through a full reset, just to see if that would help anything - but the screen appears dimmer than before and there's vertical banding across most of it. The banding doesn't completely obscure the screen, but it looks bad. One other thing I notice, and this is reported in other places, is that there's backlight bleed in the lower left corner, even when you just insert the battery, and often on booting, there's a flash of pixelated "dust" across the screen, that's brightest in that corner and fades as it spreads out.
Anyway, TMI probably. Does this sound to anyone like a bad screen, bad connector, digitizer, or something else? I'm totally new to any of these kinds of issues, but would like to save the phone, if possible. TIA.
Hi all, about three months ago I replaced my phone's screen. Until recently I never noticed anything wrong with the OEM replacement. But earlier today I noticed that the bottom of the screen (where the nav buttons are) lights up with more strength than the rest of the screen... Is there any way to fix that or do I have to just let it be?
Also, since I don't know if the problem was there right from the moment I made the repair, I was wondering if this could be caused by software (let me explain).. I use an app called Screen Filter, that acts like a screen dimmer, but the thing is that it never dims the bottom of the screen because of some kit kat incompatibility (as like in the windows counterpart software (Dimmer) when a window is momentarily above other the dim goes off for that particular window, and the moment you finally select the window all the screen is dimmed for good). Could this Screen Filter app have caused damage on the bottom of the screen, consequence of always being not dimmed while the rest of the screen was?
Thanks in advance.
PD: Since I saw the problem I uninstalled the app as a precaution and tried to reboot and see if that made the trick, but unfortunately it didn't. Maybe the damage its already done.
Is it light bleed? Some LCD panels are plagued with it. I had a replacement N5 that just got sent back to Google that had horrible light bleed on the bottom of the screen. It could just be the panel you used and you never noticed it before. An app can't damage the screen like that, as LCD panels are not susceptible to burn in like OLED is.
I received my XT926 as a refurb and I have been experiencing a strange screen issue.
I will often have my phone on a dock, charging and sometimes I will notice the screen is black like it's off, but the touchscreen is responsive. Hitting the power button does nothing but it makes the sound as if I had locked the phone. Hitting the power button a second time will turn the screen on like normal operation.
Very rarely I have noticed the screen will turn off while I'm actually using the phone and it's a weird effect. The easiest way to describe it is that it looks like entire lines disappearing randomly over a period of 1-2 seconds, going from all visible, then to all black, kind of like slatted blinds being closed, but at random. After this, it displays the same symptoms as if I had found the screen off while in a dock/charging.
Now, I don't want to say it's related, but I first started experiencing this on the Stock KitKat update from Verizon. I am currently using Cyanogenmod 12 nightlies and I am experiencing the same issue. It seems to be happening with greater frequency.
I have also experienced the blue screen effect when certain animations/elements/apps are up on my screen, but I think they are unrelated.
Also, there is a faint discoloration bar about 2/5ths of an inch thick uniformly vertically from top to bottom of my phone on the righthand side (just under where the notification bar would be if turned horizontal).
I've tried to find more information about this but my search results have been relatively lackluster (90% of the results are trying to sell me the phone or specification pages)
So I'm breaking down and turning to here. Does anyone know what's going on here? My current theory is that my screen is going bad. I have no intention of replacing the screen on this phone (would rather just buy a new one), so any suggestions that don't involve physical hardware repairs would be appreciated.
I thought i was the only one experiencing it.
The screen turning off with a weird effect happens rarely but yeah it happens. And the blue screen effect, i noticed it only happens when im on the youtube app when the video stops working because of my connectivity issues.
Im not rooted nor is my bootloader unlocked. On the latest system version. Sounds like a software problem but hey im no expert.
kayonesoft said:
I received my XT926 as a refurb and I have been experiencing a strange screen issue.
I will often have my phone on a dock, charging and sometimes I will notice the screen is black like it's off, but the touchscreen is responsive. Hitting the power button does nothing but it makes the sound as if I had locked the phone. Hitting the power button a second time will turn the screen on like normal operation.
Very rarely I have noticed the screen will turn off while I'm actually using the phone and it's a weird effect. The easiest way to describe it is that it looks like entire lines disappearing randomly over a period of 1-2 seconds, going from all visible, then to all black, kind of like slatted blinds being closed, but at random. After this, it displays the same symptoms as if I had found the screen off while in a dock/charging.
Now, I don't want to say it's related, but I first started experiencing this on the Stock KitKat update from Verizon. I am currently using Cyanogenmod 12 nightlies and I am experiencing the same issue. It seems to be happening with greater frequency.
I have also experienced the blue screen effect when certain animations/elements/apps are up on my screen, but I think they are unrelated.
Also, there is a faint discoloration bar about 2/5ths of an inch thick uniformly vertically from top to bottom of my phone on the righthand side (just under where the notification bar would be if turned horizontal).
I've tried to find more information about this but my search results have been relatively lackluster (90% of the results are trying to sell me the phone or specification pages)
So I'm breaking down and turning to here. Does anyone know what's going on here? My current theory is that my screen is going bad. I have no intention of replacing the screen on this phone (would rather just buy a new one), so any suggestions that don't involve physical hardware repairs would be appreciated.
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i also have this with my referb i made moto give me my money back and they let me keep the phone for me it was very rare but my new phone also had a really bad screen all yellowish and bad white balance in low light if you are unhappy with it call them and say you are unhappy with the replacement here is the white glove number 800-653-7185 they are more understanding and nice but you may lose you ability to unlock your bootloader on the new phone if it comes with the latest software just a warning
I have that screen off with lines slowly disappearing thing, too And, yeah, it's also a refurbished one, bought from one of the sellers on aliexpress... I thought Lollipop was the culprit or something like that. Oh, well... It rarely happens. And luckily I only have that, not the second issue you mentioned
I am having this exact same issue. The weird lines-to-black screen thing, and the flickering blue screen when watching video. Are you saying the solution is to call Motorola and ask for a new phone?
The blue flickering can be prevented by going into Developer Options and checking "Disable HW Overlays".
The discolored stripe on the screen sounds like burn-in; these AMOLED screens are much more susceptible to burn-in than the LCD screens used in older phones. Whomever owned the phone before it was returned to Motorola probably had something running on their screen continuously with a bright-colored bar at the top, likely in a car or desk dock. The screen is very easy to replace yourself with an eBay part, if you're inclined; it involves 2 screws and 2 connectors.
I've seen the lines-to-black thing exactly twice since I got this phone refurb two months ago. Sorry, I don't know what causes it or how to avoid it, but the workaround is quick and simple enough that I'm not worried about it, yet.
It's really weird and I have never experienced this in any Android device, but at least once a day my phone will get this line about 1/8 screen length from the left and it stays and adjusts with the screen orientation. This issue started occurring I'd say about two weeks ago. I really do not know what's going on with my phone, the only thing I can guess is that the screen I purchased when I replaced my phone screen is running faulty, but this is screen I got around December. Taking a screenshot does not show the line on the device and it is 100% not a stray hair that's stuck to the device. What can I do to fix this? Rebooting or turning the device off doesn't work.
Hello! I replaced my battery with a genuine one yesterday. The phone worked fine for a few hours. Then it started showing a white frame with a green line once in a minute. After that it progressively worsened in the course of two hours. It went through green screen with numerous green horizontal lines, completely black screen and a black screen with a few green lines. Now the screen is completely black and shows the lockscreen for a few milliseconds when locking/unlocking and now this is a permanent state. It is not going better. The only way I am able to use the phone now is through Dex and scrcpy.
The screen has no cracks and the phone has never been dropped. Which is strange, because it really looks like a hardware issue. There is no water damage as well.
I would like to know what may be the cause and I will be grateful if you could suggest any temporary or permanent solutions.
Currently I have tried the safe mode, oled saver, min and max brightness in the hope of being a software issue and still no luck.
Thank you in advance!
jormil1 said:
Hello! I replaced my battery with a genuine one yesterday. The phone worked fine for a few hours. Then it started showing a white frame with a green line once in a minute. After that it progressively worsened in the course of two hours. It went through green screen with numerous green horizontal lines, completely black screen and a black screen with a few green lines. Now the screen is completely black and shows the lockscreen for a few milliseconds when locking/unlocking and now this is a permanent state. It is not going better. The only way I am able to use the phone now is through Dex and scrcpy.
The screen has no cracks and the phone has never been dropped. Which is strange, because it really looks like a hardware issue. There is no water damage as well.
I would like to know what may be the cause and I will be grateful if you could suggest any temporary or permanent solutions.
Currently I have tried the safe mode, oled saver, min and max brightness in the hope of being a software issue and still no luck.
Thank you in advance!
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Are you certain that the replacement batter is the original OEM battery with the same specs and ratings as the stock battery or is it a higher rated aftermarket battery with "OEM design"?
If replacing your battery required opening the device and exposing the hardware to remove the battery, you may have damaged other parts of the hardware without realizing it.
From your description, your display is fried, probably due to the battery not being compatible or due to something internally making contact that shouldn't be making contact or due to the ribbon being damaged or slightly pulled loose while changing the battery and eventually completely disconnected after replacing the battery and reassembling the device.
Either way, it is definitely a hardware issue.