Network issue or server lost problem - OnePlus Nord Questions & Answers

I'm facing a strange network error in my OnePlus Nord. Most of the time it can't connect to internet from Google app, Google widget and Google assistant on mobile data. On wifi works fine and other apps in background can use internet at the same time.

You allready submitted the issue(in you're other thread), and if you look closely at OP Forum it's a known bug especially with some carriers. Best to make a bug report @op Forum. So they can take it in their next update (hopefully). Guess it affects many users (including me). I will rapport it also. The more the better. So you are not alone. I don't know if OP Staff looks here @XDA.
My 2 cents..

Thanks for your support, but iam here because no one staff member of OP was replied on my issue...let me clarify that the issue has been noticed to team OnePlus...... Googling is basics of smartphone, if basics not working properly, then customer be in panic.

If I flashed stock full image , will it fix the problem or not. Iam asking because not all users having this issue I think.......plz reply thanks in advance
https://forum.xda-developers.com/oneplus-nord/how-to/oneplus-nord-repo-oxygen-os-builds-t4138085

davinder5549 said:
If I flashed stock full image , will it fix the problem or not. Iam asking because not all users having this issue I think.......plz reply thanks in advance
https://forum.xda-developers.com/oneplus-nord/how-to/oneplus-nord-repo-oxygen-os-builds-t4138085
Click to expand...
Click to collapse
Nobody can answer that mate, you just have to backup your data, do the fastboot flashing, restore and try again

davinder5549 said:
I'm facing a strange network error in my OnePlus Nord. Most of the time it can't connect to internet from Google app, Google widget and Google assistant on mobile data. On wifi works fine and other apps in background can use internet at the same time.
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Same issue here!

Abhy17 said:
Same issue here!
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Click to collapse
Now what u think about, what's the reason behind? And it's fixed when I connected to a VPN server....or wifi....

davinder5549 said:
Now what u think about, what's the reason behind? And it's fixed when I connected to a VPN server....or wifi....
Click to expand...
Click to collapse
Go to: Settings * Battery optimization * three points *
Advanced optimization * Optimization for deactivate standby mode for network connections.

rambus47 said:
Go to: Settings * Battery optimization * three points *
Advanced optimization * Optimization for deactivate standby mode for network connections.
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Click to collapse
not worked for me

davinder5549 said:
not worked for me
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Sorry, was not explicitly intended for you, but for those who are losing connectivity.

rambus47 said:
Sorry, was not explicitly intended for you, but for those who are losing connectivity.
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Click to collapse
When I connected to a VPN, there no such problem, kindly define the issue or u have any idea ? What cause the problem.

I am still facing this issue even after the latest update. Do you guys find a solution?
Sent from my OnePlus AC2001 using XDA Labs

ak097 said:
I am still facing this issue even after the latest update. Do you guys find a solution?
Click to expand...
Click to collapse
The same here. Assistant replies with "No connection at the time".
As soon as i open any other app that connects fine and assistent works again as well.

same problem here, i have moved from moto z2 force which had network constantly restarted so my frustration is at limit

Same here, I may return mine cause it poised me for one month, I use map everyday and Google search 1 time out of 3 it does not work.
Today I noticed my screen is becoming purple/red when I lower brightness, also auto brightness never worked as intended.
Too much issues. I tried getting help from oneplus but they just told me to clear cache, factory reset blablabla. I offered the same phone to my g friend she has the same issues.
Btw a colleague got a 7 pro, same issues but a different career operator than us.
Have you tried with a custom rom ? So we will now if it's software or hardware related...

I am also facing the same Network issues. it dosen't happen all the time but once a day it does occur.

First try this morning

Just a suggestion , not sure it will work or not. There is private DNS settings under wifi and network, try to tinker with it.

Tried Automatic and Off, no differences.

Can you try once with selecting private DNS provider option and input this - 1dot1dot1dot1.cloudflare-dns.com

Related

[Q] Built-in Messenger

I was Using the built-in Msn/facebook messenger function in the Mango built 7.10.7712.60 and came here to share some thought and wonder if i am the only one facing this issue or is there anyone else
Sometimes i get messages with delays .. the scenario is like this :
i am chatting with someone then a sudden silence breaks in .. after a while i write a something and hit send and BOOM i get like 3-4 messages that i didn't recieve on time.. it happened to me several times
did it happen to anyone else or just me ?
Yep, I've noticed that also.
morpheuszg said:
Yep, I've noticed that also.
Click to expand...
Click to collapse
I also have the same issue but mostly due to bad internet connection
Go to wifi. Try it.
No delays. Blame your internet.
Just happens with my 3G/2G internet.
It happens to me all the time. What is annoying, though, is getting a toast notification for _every_ message, even when you are in the thread. I wouldn't mind the many toasts while I am not in the thread, but good grief, when I am watching all the messages come in, I don't need a notification for every one.
I am still unable to see my contacts online or to have them integrated with their actual contact information. I can chat with them if they message me first though. And they always show up as their email address. Has anyone figured that out yet?
jallenashley said:
It happens to me all the time. What is annoying, though, is getting a toast notification for _every_ message, even when you are in the thread. I wouldn't mind the many toasts while I am not in the thread, but good grief, when I am watching all the messages come in, I don't need a notification for every one.
Click to expand...
Click to collapse
It doesnt show toast when i'm in thread. Wierd.
mikeeam said:
It doesnt show toast when i'm in thread. Wierd.
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Click to collapse
Eh, I'm sure everything will work great when the final release comes out. My phone has done some things that don't happen on demo videos or it won't do things that demo phones do. It's what we get for playing with the beta.
I also have the same issue but mostly due to bad internet connection
mikeeam said:
Go to wifi. Try it.
No delays. Blame your internet.
Just happens with my 3G/2G internet.
Click to expand...
Click to collapse
Is 1.5mb/s download speed internet connection enough for you?
Strike_Eagle said:
Is 1.5mb/s download speed internet connection enough for you?
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Click to collapse
Not concerned about the speed. But with reliability.
padrino said:
I am still unable to see my contacts online or to have them integrated with their actual contact information. I can chat with them if they message me first though. And they always show up as their email address. Has anyone figured that out yet?
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Click to collapse
yes, this is solved by soft reset all your data on the phone - from the settings menu, ofc it will wipe all your data and everything, i had the same problem btw ^^
@The Main Problem
I am pretty sure its not related to the internet speed too, my 3G internet speed is above 4 mb/s
i Can't try it over wifi for some reason.. and even if i tried it will be of no use .. the basic state for my phone is 24/7 on 3G with Wifi turned off even at home .. also wifi turns off automatic after screen off so thats another block ..
what i am asking for is the reliability over 3G which is very important for a BBM/iCrap replacement solution ( for example )
i hope this get fixed in the final release, but i won't bet on it since the final release already out
The final release its 8 builds after our mango. So, it is a bug, it should be corrected. Although I dont think it really is a bug..
Jallen, do you have the Facebook app installed with notifications turned on?
Sent from my HD7 T9292 using XDA Windows Phone 7 App
are you able to see your contacts status? i can see there name and for some friends i can only see there email id. And the yahoo friends who are on my windows live ID. i can see them online but when i click on there name it says "Something's wrong"

FIX: CM12 no calls, sms, mms on Deep Sleep and Bluetooth connectivity issue.

I rarely post here anymore but if this helps anyone that was dealing with the same frustration I was then great! As in all things technology related YMMV.
Many of us have experienced issues with the lack of incoming data on deep sleep as well as the inability to pair or switch to a bluetooth device while both on or off a call. In my case, I couldn't even connect my bluetooth devices to my cars even once paired.
This has solved the issue on both my OPO running Exodus and my wife's OPO running stock, rooted, unlocked, CM12S 17L. By the way... her Ok OnePlus trained on the first time.
The solution that worked for me was;
SKIP TO #2 if already running your desired ROM
1. Flash any CM12 based ROM you choose following the instructions of the OP
2. Flash the CM11 Modem Package
3. Flash the Proximity sensor package
4. Wipe Dalvik/Cache (i do this between every package flash but probably not needed)
5. Reboot system and set up.
6. Clear Bluetooth Share Cache and Clear Data (Settings - Apps - All - Bluetooth Share)
Profit.
Here is a updated link to the modem - http://wikisend.com/download/143816/CM11s_XNPH05Q_modem.zip
Quick question. Does this also include the old touchscreen driver? Might be a good way to also fix the so called ghost touches that I started having after flashing newest modem
t0ny0 said:
Quick question. Does this also include the old touchscreen driver? Might be a good way to also fix the so called ghost touches that I started having after flashing newest modem
Click to expand...
Click to collapse
Not that I'm aware of.
Sent from my A0001 using XDA Free mobile app
ATT Intruder said:
I rarely post here anymore but if this helps anyone that was dealing with the same frustration I was then great! As in all things technology related YMMV.
Many of us have experienced issues with the lack of incoming data on deep sleep as well as the inability to pair or switch to a bluetooth device while both on or off a call. In my case, I couldn't even connect my bluetooth devices to my cars even once paired.
This has solved the issue on both my OPO running Exodus and my wife's OPO running stock, rooted, unlocked, CM12S 17L. By the way... her Ok OnePlus trained on the first time.
The solution that worked for me was;
SKIP TO #2 if already running your desired ROM
1. Flash any CM12 based ROM you choose following the instructions of the OP
2. Flash the CM11 Modem Package
3. Flash the Proximity sensor package
4. Wipe Dalvik/Cache (i do this between every package flash but probably not needed)
5. Reboot system and set up.
6. Clear Bluetooth Share Cache and Clear Data (Settings - Apps - All - Bluetooth Share)
Profit.
Here is a updated link to the modem - http://wikisend.com/download/143816/CM11s_XNPH05Q_modem.zip
Click to expand...
Click to collapse
Some clarifications needed:
When flashing a cm12 rom we must be already in a cm12 firmware so if we flash cm11 modem on that won't it cause any compatibility issues ?
I haven't observed issues with proximity sensor , can you explain what is the proximity fix for ?
Thanks in advance
jayOOMjay said:
Some clarifications needed:
When flashing a cm12 rom we must be already in a cm12 firmware so if we flash cm11 modem on that won't it cause any compatibility issues ?
I haven't observed issues with proximity sensor , can you explain what is the proximity fix for ?
Thanks in advance
Click to expand...
Click to collapse
The modem will not cause any compatibility issues and the proximity sensor will help with any issues you might have with gestures not functioning like circle for camera or prevent unlock. Give it a shot, you won't be disappointed.
Sent from my A0001 using XDA Free mobile app
ATT Intruder said:
The modem will not cause any compatibility issues and the proximity sensor will help with any issues you might have with gestures not functioning like circle for camera or prevent unlock. Give it a shot, you won't be disappointed.
Sent from my A0001 using XDA Free mobile app
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Click to collapse
Hey man , bit late with my feedback. what you said was correct, cm11s modem fixes the issue :good:
I have tried it that week itself since you said i wouldnt be disappointed.
before seeing your post i have done much testing on many roms , kernels , gapps etc.and finally settled with exodus 5.0.2 with its default kernel which was running fine.. but i couldnt use 5.1.1 roms coz of the delay. The probable reason is the too long heartbeat interval Push notifications delayed, Hearbeat Interval not reliable
it is the combination of new source and kernels effect when working with lollipop modem.
I was also not impressed by the lollipop modems (coz of its reception was not that great for me )
so im happy with the cm11s modem and btw new ak kernel is available which fixes the touch issues without battery drain :good:
Thanks once again
Glad it helped.
Sent from my A0001 using XDA Free mobile app
oh i was hoping that this modem fixes my mms issue on cm12 and cm12.1... but no. thanks for the tip anyway !
Valaran said:
oh i was hoping that this modem fixes my mms issue on cm12 and cm12.1... but no. thanks for the tip anyway !
Click to expand...
Click to collapse
What's your MMS issue?
no sending/receiving without an active wifi connection... Was working fine on 4.X but issue is persitent on 5.X (cms12s, cm12, cm12.1). I don't understand why... mms are sent through mobile data in france (instead of the issues with at&t i can find everywhere on internet).
no solution so far.
Valaran said:
no sending/receiving without an active wifi connection... Was working fine on 4.X but issue is persitent on 5.X (cms12s, cm12, cm12.1). I don't understand why... mms are sent through mobile data in france (instead of the issues with at&t i can find everywhere on internet).
no solution so far.
Click to expand...
Click to collapse
MMS is also sent through mobile data here as well on ATT. Can you provide more info to your issue as I was having mms issues on 5.1.1 as well but found a solution.
What do you need ?
I've tried many SMS apps. I've verified My apn many times. Tried many cm builds and cm12s. Worked fine on cm11s.
When i'm about to receive a MMS i got a notification (i currently use textra) saying that it canot download. After many tries it eventualy works. Configuring apn directly in SMS app don't fix. It works almost all time when wifi is enabled and connected. Same issue when i want to send.
Apps tested: hangouts , aosp, Google messenger, go SMS, smitten and textra.
Valaran said:
What do you need ?
I've tried many SMS apps. I've verified My apn many times. Tried many cm builds and cm12s. Worked fine on cm11s.
When i'm about to receive a MMS i got a notification (i currently use textra) saying that it canot download. After many tries it eventualy works. Configuring apn directly in SMS app don't fix. It works almost all time when wifi is enabled and connected. Same issue when i want to send.
Apps tested: hangouts , aosp, Google messenger, go SMS, smitten and textra.
Click to expand...
Click to collapse
Have you checked the size limits for mms? I was having the same issue until recent build. One mms would prevent anything from sending.
Sent from my A0001 using XDA Free mobile app
Hi !
Yes ! Textra can limit the MMS size (300ko). Have also enabled "auto activate data" un default SMS app
Problem is send and receive so not a file size issue i think.
Valaran said:
Hi !
Yes ! Textra can limit the MMS size (300ko). Have also enabled "auto activate data" un default SMS app
Problem is send and receive so not a file size issue i think.
Click to expand...
Click to collapse
Valaran,
Sorry for the delay in responding. Have you found a fix for your mms issue? Your's seems to be the opposite of mine in that if I have an active WiFi connection and my phone is in deep sleep I get no messages. Recently I've used profiles to set my connection on 2G/3G whenever connected to WiFi to ensure I get messages and phone calls when the phone sleeps.
Have you done the basics like checking apn and ensuring your imei is registered with your carrier?
Yes ! My MMS were sending fine on cm11s. I switch My operator tomorrow i'll see if it dix this issue.
Anyone that is still experiencing the issue please follow this link and vote this subject up.
https://jira.cyanogenmod.org/browse/BACON-3371
This is the bug log for Cyanogen and they just escalated the issue to critical.
Regards.
I'm with the rom Calkulin's OnePlus One v3.2.
Everything is going well but I have the problem that the option did not work PREVENT ACCIDENTAL STARTING.
What I have enabled but still awake double tap the screen and the power button, even completely covering the sensor.
Could you help me with this?
Modem link broken?
silentcovenant said:
Modem link broken?
Click to expand...
Click to collapse
check this out
http://boeffla.df-kunde.de/bacon/modems/
hope it helps

Issue with mobile data connection

Dear all,
I own a OP6 always updated through OTA. But I have a big problem: often, and without noticing it, the data connection is interrupted and the only way to reactivate it is turn off the connection from the menu, wait a minute, and reactivate the connection. It happens several times a day.
As you can imagine, it is a big problem because someone sends me emails or messages that I do not receive until I do the steps above. And I don't know when I'm connected and when I am not because everything seems okay.
Can you help me?
Thanks in advance.
gidea1408 said:
Dear all,
I own a OP6 always updated through OTA. But I have a big problem: often, and without noticing it, the data connection is interrupted and the only way to reactivate it is turn off the connection from the menu, wait a minute, and reactivate the connection. It happens several times a day.
As you can imagine, it is a big problem because someone sends me emails or messages that I do not receive until I do the steps above. And I don't know when I'm connected and when I am not because everything seems okay.
Can you help me?
Thanks in advance.
Click to expand...
Click to collapse
i thought i was the only one with this issue....
i also have same problem i also have to deactivate data and activate again even some times call also drops
gidea1408 said:
Dear all,
I own a OP6 always updated through OTA. But I have a big problem: often, and without noticing it, the data connection is interrupted and the only way to reactivate it is turn off the connection from the menu, wait a minute, and reactivate the connection. It happens several times a day.
As you can imagine, it is a big problem because someone sends me emails or messages that I do not receive until I do the steps above. And I don't know when I'm connected and when I am not because everything seems okay.
Can you help me?
Thanks in advance.
Click to expand...
Click to collapse
Just out of curiosity, did you try downloading the latest full rom and flashing it? I was always having issues with severe battery drain if I updated by OTA. Downloading the rom from OP website and flashing fixed the issue. Could be something similar for you.
Be sure to do a backup first incase of any problems.
hallo dare said:
Just out of curiosity, did you try downloading the latest full rom and flashing it? I was always having issues with severe battery drain if I updated by OTA. Downloading the rom from OP website and flashing fixed the issue. Could be something similar for you.
Be sure to do a backup first incase of any problems.
Click to expand...
Click to collapse
Not similar but this the only case. I learned it through 4 devices OTA updates always mess up something. Always do full clean install, i know it sucks to settup the phone again install backups.. etc.. but it gor good
I think i have the same problem but after every reboot. I get 4G icon, but there is no connectivity on chrome and other apps (although Spotify seems to work). Only after switching to 3G and back to 4G the data works...
I had the same problem on my OP3 in OOS, but not in Resurrection Remix... really weird. I may try Havoc OS to see.
No problems with mobile data here, but dame issues when on wifi. I did a factory reset yesterday and clean install, but sadly that didn't help.
I've just updated to OxygenOS 5.1.11 and the issue is still with me. How is it possible? It's a really annoying bug. Developers, where are you when we need you most?
gidea1408 said:
I've just updated to OxygenOS 5.1.11 and the issue is still with me. How is it possible? It's a really annoying bug. Developers, where are you when we need you most?
Click to expand...
Click to collapse
Have you tried a network reset?
80s Baby said:
Have you tried a network reset?
Click to expand...
Click to collapse
What do you mean?
gidea1408 said:
What do you mean?
Click to expand...
Click to collapse
Settings - Back up and reset - network settings reset
Make sure you reboot your phone once after you do that
Does anyone know what the best apn and network settings are for an unlocked Moto g5 plus on metro by TMobile
When I use OP6 on mobile data, cant use google or associated programs... Used a VPN program and problem is solved.
Updated: deleted all APN and insert manually APN for my network. Works just fine...for now.

OnePlus 7 pro wifi problems

Hi guys, I got my OnePlus 7 pro at the time of release, and up to now it's been through all of the updates etc. But I have a major problem with using WiFi. Sometimes it works normally, but other times, images won't load, or downloading images from apps such as WhatsApp takes forever. Images such as profile pictures don't load either or will take a very long time. However watching video on YouTube etc is all fine. I'm very confused at to this issue and wondering if anyone else knows anything about it.
Thankyou!
By the way, using mobile data works fine and everything loads properly.
I would recommend factory reset at this point. This beast is fast as hell on wifi. No issues here.
I've also had this issue sometimes. It pops back up every now and then but what fixed it in most apps was going into router/modem settings and make sure that the time(what tells the router your local area's current time) is being controlled by your ISP and not by the internet.
netgar said:
I would recommend factory reset at this point. This beast is fast as hell on wifi. No issues here.
Click to expand...
Click to collapse
Thank you for your response, yeah the 7 pro is a beast, but i doubt that a factory reset would help
shanar585 said:
I've also had this issue sometimes. It pops back up every now and then but what fixed it in most apps was going into router/modem settings and make sure that the time(what tells the router your local area's current time) is being controlled by your ISP and not by the internet.
Click to expand...
Click to collapse
Thank you for your reply, i will try this and see if it works. I'm still unsure about the cause of this issue, and i really hope its not a hardware issue. I never had this problem on my OP3 which is quite sad
I have the same strange problem here ...
hellfire555 said:
I have the same strange problem here ...
Click to expand...
Click to collapse
The strange thing is, if I turn on vpn, it works, but the internet is a lot slower using VPN...

November 2020 security update is now available

Hi,
Just got it
Only 7MB... I don't think it will fix performance errors after several days
By now I highly doubt these updates have ever fixed anything
I'll probably still have to restart my phone every day to keep it snappy.
Yes, at least for me bugs are still here. Made a clean install
Our device is officially abandoned by Xiaomi even though there's still 8 months of security patches for it. They just refuse to fix anything since they updated to Android 10. I had a slight hope but not anymore.
Funny thing, if you use the navigation gesture the icon text is bigger lol
For exemple, in the app drawer it will display "Chro" instead of "Chrome".
If you go back to 2 buttons navigation the display is correct.
Dont know how to fix that without tweaking dpi in dev option...
Wanted to test again the stock version but it's not very good... lol
Could you report if it has been any improvement?
I'm using it second day and RAM management is much better, phone feel more snappy then v11.0.10.0.
Problems with "customize your pixel" and "add another email account" are still present.
exBBoi said:
I'm using it second day and RAM management is much better, phone feel more snappy then v11.0.10.0.
Problems with "customize your pixel" and "add another email account" are still present.
Click to expand...
Click to collapse
I can confirm that, I can see an improvement too. The fingerprint reader also works better.
Unfortunately, the transfer of USB files to the memory card is completely unstable. Sometimes I have to reset my phone to see the changes.
For me, these are the first changes since updating to Android 10. Unfortunately, many things still don't work, for example Volte.
Nico100g said:
I can confirm that, I can see an improvement too. The fingerprint reader also works better.
Unfortunately, the transfer of USB files to the memory card is completely unstable. Sometimes I have to reset my phone to see the changes.
For me, these are the first changes since updating to Android 10. Unfortunately, many things still don't work, for example Volte.
Click to expand...
Click to collapse
Did you try the volte code on phone app ? *#*#86583#*#* disable the carrier check on that.
I did it and volte is working fine. My provider had to activate it on my line
neopbm said:
Did you try the volte code on phone app ? *#*#86583#*#* disable the carrier check on that.
I did it and volte is working fine. My provider had to activate it on my line
Click to expand...
Click to collapse
I tried, Volte in my country stopped working since android 10 update. It worked fine on android 8 and 9. Now I have Volte in options (it's not translated...), it is active and the phone still logs to 3G while talking. Many people have complained about this on the official Xiaomi forum but it has not been corrected. The code *#*# 86583#*#* also gives nothing. In the menu *#*#4636*#*# Volte is active but the phone does not use it.
Nico100g said:
I tried, Volte in my country stopped working since android 10 update. It worked fine on android 8 and 9. Now I have Volte in options (it's not translated...), it is active and the phone still logs to 3G while talking. Many people have complained about this on the official Xiaomi forum but it has not been corrected. The code *#*# 86583#*#* also gives nothing. In the menu *#*#4636*#*# Volte is active but the phone does not use it.
Click to expand...
Click to collapse
Oh ok, so it must be different for some countrys
Is there still problems with ram management?
Maximuous said:
Is there still problems with ram management?
Click to expand...
Click to collapse
Yes. Don't expect a fix any time soon. We're only getting security fixes and that's not a security issue
Battery is draining faster since the update.
Battery seems ok to me. At least the same as before when i was using custom rom.
But i am pretty sure that my battery is dying as i cant get more than 6h of screen on time now, no matter what rom/kernel i use lol
I'm not getting any update. May it be because of unlocked bootloader? I'm still at May security update for now.
c3497605 said:
I'm not getting any update. May it be because of unlocked bootloader? I'm still at May security update for now.
Click to expand...
Click to collapse
Maybe you can try to update manualy : https://forum.xda-developers.com/t/...m-11-0-2-0-to-11-0-14-0.4197727/post-84038155

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