SW Update: Configuring your device -> Profile update failed (unlocked Sprint) - OnePlus 7 Pro Questions & Answers

Hi Everyone,
I bought an unlocked OnePlus 7 PRO 5G online (Sprint GM1925), and using in Canada Telus carrier.
I just have 1 small issue. I notice when I switch from Android 9 (Default) -> Android 10 (April Update).
When the phone starts up from cold-boot, I get the following screen:
Configuring your device
Please wait
followed by:
Profile Update failed
The Device Configuration Has Failed
Contact Support (lower-right corner button)
Clicking on 'Contact Support' bring me to phone screen with '*611' listed.
If I ignore this on startup, the rest of phone functionalities (Wifi, Phone call, install/uninstall apps, ....) has no issues at all.
Has anyone else experience this, or know how to solve this?

i to get this error and wonder if you eventually found a fix? just did the new update Oct 2020 10.0.5.gm25cc.

Got the exact same situation like you. With same context although i am videotron canada and i was going from 10.0 to April update

mr_ding said:
Hi Everyone,
I bought an unlocked OnePlus 7 PRO 5G online (Sprint GM1925), and using in Canada Telus carrier.
I just have 1 small issue. I notice when I switch from Android 9 (Default) -> Android 10 (April Update).
When the phone starts up from cold-boot, I get the following screen:
Configuring your device
Please wait
followed by:
Profile Update failed
The Device Configuration Has Failed
Contact Support (lower-right corner button)
Clicking on 'Contact Support' bring me to phone screen with '*611' listed.
If I ignore this on startup, the rest of phone functionalities (Wifi, Phone call, install/uninstall apps, ....) has no issues at all.
Has anyone else experience this, or know how to solve this?
Click to expand...
Click to collapse
I have the same issue only my phone won't do data roaming because of it i believe? it's been a minute anyone find a solution?
My One plus 7 Pro 5G works fully unlocked on MINT mobile except it won't do data roaming and i believe it has something to do with the profile update error not being able to complete.
someone ... anyone got a solution?

Related

[Q] Hidden SSID Option not available after Mango Update

After updating my LG Quantum to Mango, the advanced button in Wi-Fi settings does not display the + option to add Hidden SSID's.
Anyone else having this issue on Mango? Or know of a fix?
Thanks.
turn the wifi on
Same issue here on a brand-new Dell Venue Pro (16GB) activated on T-mobile prepaid last night. I did have to force it using the trick, but had never installed any version of beta on it. Doesn't matter whether WiFi is turned on or off, the + icon is not present under the Advanced screen.
I forced mine, I have the +...maybe you got a bad flash...?
Firmware update?
firebox said:
After updating my LG Quantum to Mango, the advanced button in Wi-Fi settings does not display the + option to add Hidden SSID's.
Anyone else having this issue on Mango? Or know of a fix?
Thanks.
Click to expand...
Click to collapse
You should have gotten a firmware update, as well. I had 7220 and didn't have the "+" until I got the Samsung update.
LG Quantum 7 also, I did install the LG Update also after the Mango update and still no +.
bdearlove said:
LG Quantum 7 also, I did install the LG Update also after the Mango update and still no +.
Click to expand...
Click to collapse
Simply means LG is not enabling it on your phone. Nothing to do with Microsoft.
Wait for the update from your manufacturer. My Omnia 7 is still on old firmware that won't let me run Samsung apps.
wspaw said:
You should have gotten a firmware update, as well. I had 7220 and didn't have the "+" until I got the Samsung update.
Click to expand...
Click to collapse
I have the + button and can add. But I have two questions.
1.After you add how do you make it connect, becasue it doesn't accept the WEP key(don't why they ask for a password)
2. How do you specify what kind of a network it is ( e.g. WPA, WPA2 etc...)
Incomplete feature and so it fail again unfotunately.

I just accidentally bought a rooted HTC M8 on eBay with issues. Should I keep it?!

I am in Australia and have just recently bought an HTC M8 on eBay which was originally listed as new, and factory unlocked for $530. A few days later I found out it was actually rooted now unlocked, but was originally locked to Sprint. This was confirmed by a Sprint Connections application update etc, and the root was confirmed by the SuperSU app that was already installed in the phone. I'm recently confirmed this by the Root Checker app.
My phone's software is Android version 4.4.2, HTC Sense 6, software number 1.54.651.8, HTC SDK api LEVEL 6.17, PRI version 1.52_003, Kernel version [email protected] #1 SMP PREEMPT, Baseband version 1.05.20.0321_2.
The phone is pretty functional for everyday use except for the following issues:
- The internet network settings had to be manually obtained from my carrier as the phone did not automatically pick it up.
- The internet seems slower than usual (Signal strength -79 dBm 17-20 asu) compared to my old phone (Xperia Z1), despite the settings being specifically on 3G/UTMS mode which is faster than having it on Global Mode, and the required setting with my carrier Optus.
- I cannot access anything under System Updates. i.e. Update profile, Update PRL, UCICC Unlock and most importantly, HTC software update. This update takes >20minutes to search to no avail. This error message at times pops up when I try selecting Update profile: “vDM Client has stopped unexpectedly. An error report will be sent to HTC to help us improve our products”. This error screen would pop up intermittently when my internet didn't work but, I rarely see it now.
- Wifi would randomly switch on. I've turned off all system selections that may be caused on this. I haven’t tried booting my phone into safe mode to determine if an app is causing this.
I don't know much about phones (I had no idea what rooting was until I looked it up to get a rough idea), so I'm wondering if you experts could be some advice
I'm planning on keeping the phone for about 2 years and wondering what issues I may receive from having a rooted phone with the already above issues? Would the phone play up more? Can I use my current android version for that period relatively smoothly?
I am able to return my phone for a full refund but I don't have a spare phone and don't want to go in to the hassle of doing so if I can keep the phone (I would prefer to leave them negative feedback on eBay to be honest ). What do you guys think?
Thanks in advance for any asisstance.
Update your phone to android 4. 4. 4
Sent from my SM-G530H using XDA Free mobile app
Just reflash the stock rom and relock the bootloader and everything should be fine.

Question Request for help to successfully activate VoLTE/VoWiFi in Australia

I've a VoLTE/VoWiFi activated Telstra/Boost SIM that's confirmed to work fine with both stock-standard Moto G 5G Plus & iPhone 11 Pro Max, delivering those features in Australia.
Rog Phones in general & Rog phone 5 in particular are known to lack VoLTE/VoWiFi features with all of the Australian carriers. ASUS Zentalk forum has a few threads about it. (Of course, I too escalated it there for any official help, but none will be forthcoming anytime soon, from what I understand ). I'm genuinely in need of VoLTE at work due to terrible 3G but decent 4G there; and at home in need of VoWiFi due to terrible 3G but excellent WiFi backed by snappy fibre Internet connection.
My phone is an ASUS_I005DA model with build number WW_18.0840.2106.86. Neither "4G Calling" nor "Wi-Fi calling" settings are visible by default, but upon dialling "*#*#3642623344#*#*", those options become available. Though those features can be activated/toggled (and they stick around till the next reboot), they actually don't really make those features work (i.e., phone still drops down to 3G when making phone calls; similarly, calls simply don't go through WiFi, as is proven in airplane mode with WiFi on). This I understand is due to lack of .mbn files for the modem to support Australian carriers in general, Telstra in particular. (I gather that with previous Rog phone models, by injecting .mbn file(s) into the modem image, folks were able to get VoLTE and VoWiFi working in Australia.) I'm essentially looking for precise/tested/proven steps to accomplish just that but on Rog Phone 5.
This is where I've had it both boot loader unlocked & the system rooted with Magisk, in preparation for undertaking any and all such steps.
Has anybody been able to successfully access modem (i.e., Qualcomm Snapdragon X60 modem on Snapdragon 888 SoC found on this phone) from Windows or Linux systems for this sort of work? If yes, especially for Windows, what drivers did you use? (name, version info & where to download them from would greatly help) What additional software did you use on the Windows computer end (such as QPST) & on the phone end (such as QCOMDiagMode.apk & what version & from where was it sourced please?) etc. would be of great help.
A dumb question: Would it be at all possible to flash modem with updated image (incorporating the necessary .mbn file(s)) from within Android itself? Or Android itself doesn't have ADB to help with such tasks?? Just curious as I'm fine to work off either Windows or Linux end.
Thanks in advance for any useful guidance & direction.
The most likely answer would be to find how they made or picked the files with the 3 and try to make or find parallel 5 versions. The files should be compatible with fastboot (mbn is one of the extensions they use for firmware images).
[Guide] Enabling VoLTE/VoWiFi v2
Preface With this guide I can officially deprecate the other guide I wrote, as we will no longer have to hack together a solution by loading profiles for other carriers. Meaning, that this should just work provided an mbn exists for your carrier...
forum.xda-developers.com
It's also going to be an extremely experimental process, so the only tested and proven way will be to let someone else do it first. Hopefully you can find someone else in Australia with the same issue that is willing to put their device up for testing.
Is there a working guide to enable the AsusVoLTE App on Android 11 ?
Mine keeps saying root is not available,
and the USB command to enable PDC mode -
setprop sys.usb.config diag,diag_mdm,qdss,qdss_mdm,serial_cdev,dpl,rmnet,adb
doesnt work for me..
any ideas ?
JazonX said:
Is there a working guide to enable the AsusVoLTE App on Android 11 ?
Mine keeps saying root is not available,
and the USB command to enable PDC mode -
setprop sys.usb.config diag,diag_mdm,qdss,qdss_mdm,serial_cdev,dpl,rmnet,adb
doesnt work for me..
any ideas ?
Click to expand...
Click to collapse
Can't detect root · Issue #2 · HomerSp/AsusVoLTE
Hi, I'm trying to use your app but any button returns: Failed enabling <feature>, are you rooted? The strange thing is that I have rooted my phone with Magisk and root checker is successful... Can ...
github.com
If you look at the code for the app, it is basically performing the setprop commands on your behalf. Not sure how far you'll get with the app fixed.
Regardless, I sent along a pull request to fix root detection
Do not hardcode su binary path by AbandonedCart · Pull Request #3 · HomerSp/AsusVoLTE
This fixes an issue where rooted devices are not recognized (#2)
github.com
twistedumbrella said:
Can't detect root · Issue #2 · HomerSp/AsusVoLTE
Hi, I'm trying to use your app but any button returns: Failed enabling <feature>, are you rooted? The strange thing is that I have rooted my phone with Magisk and root checker is successful... Can ...
github.com
If you look at the code for the app, it is basically performing the setprop commands on your behalf. Not sure how far you'll get with the app fixed.
Regardless, I sent along a pull request to fix root detection
Do not hardcode su binary path by AbandonedCart · Pull Request #3 · HomerSp/AsusVoLTE
This fixes an issue where rooted devices are not recognized (#2)
github.com
Click to expand...
Click to collapse
The setprop command didn't trigger anything like it did on the ROG II.
That why I wanted to try the app..
Just noticed the pull request! Hope @HomerSp would look into it.
JazonX said:
The setprop command didn't trigger anything like it did on the ROG II.
That why I wanted to try the app..
Just noticed the pull request! Hope @HomerSp would look into it.
Click to expand...
Click to collapse
AsusVoLTE/MainActivity.java at master · HomerSp/AsusVoLTE
Enable VoLTE/VoWiFi on the ROG Phone 2. Contribute to HomerSp/AsusVoLTE development by creating an account on GitHub.
github.com
It's literally running the setprop commands, but...
[MOD-ish] AsusVoLTE w/ Root Fix
This is a temporary solution to a pending pull request. This thread will be deprecated if or when the official release is updated. I don't have the original signing key, but there is really no reason to attempt reverse engineering an app that's...
forum.xda-developers.com
Edit: moved to a separate thread, since it is not specific to this issue
I've had VoLTE show up on mine from day one with no problems, using Vodafone AU. I don't get VoWifi though - I don't know if that's dependent on your ISP. I use TPG for broadband at home.
That's great to hear! Thanks for your confirmation.
"Vodafone Wi-Fi Calling is not available to customers on prepaid plans" in Australia, according to this: https://www.vodafone.com.au/support/device/wi-fi-calling
Perhaps you're their prepaid user?
Hopefully, official VoLTE and VoWiFi support for Telstra and Optus isn't too far, seeing how unofficial community support isn't ready just yet.
Did you managed to find a way to write .mbn? In AsusRogPhone2 it was easy (via Diag mode, efstools etc, with A10 though), but in AsusRogPhone5 efstools freezes every time at port listening stage, so this methos it's a no go for now, for some unknown reason.
Vodafone in Australia has VOLTE and WIFI calling for Rog 5. I went from Vodafone (had Volte) to Telstra (Had literally nothing, had 10 support tickets with telstra that first month in regards to getting volte, wifi calling and reception issues) said screw it, went right back to Vodafone, and boom had both Wifi calling and VOLTE on the Rog 5. Plus my reception is god tier. Telstra only supports certain phones (literally like 2 series) and thats it. So yeah. Thats how I solved the VOLTE issue. Should have just stuck with Voda to begin with, but wanted to give Telstra a go. Never again. Garbage service.
Just to wrap-up my original request, as of Nov 2021 firmware update, thanks to ASUS incorporating necessary MBN file(s) for Telstra (and Optus too from what I've heard at other forums) in that firmware update, after dialling Enhanced-4G code, VoLTE and VoWiFi functionalities become available in Settings. Toggling those options does successfully activate both of those functionalities on Telstra network. According to what I've heard on Whirlpool, even Optus is now supported in the same way.
Alas, those settings don't stick over a reboot, so what procedure needs to be done after every reboot. Perhaps ASUS will make them stick in a future firmware update.
It's possible to make them stick across reboots on a rooted phone, using setprop tool.
Thanks

Android 11 Bluetooth connection Problems - Any permanent fix yet ?

Phone Motorola One Vision (unlocked but NOT rooted)
Recently got updated (in UK) to Android 11 ~ 24th August 2021
Received a Security Update (dated 1 August) on 1st September 2021
Problem: Bluetooth will not stay connected - phone 'sees' whatever I try to connect to, it might 'connect' but then disconnects - depending on device it may take a few attempts before giving up
Firstly before anyone says 'search for it' - I have.
I've seen many posts about Android 11 & it's 'broken' bluetooth & the many so-called temporary fixes - but nothing works for me
(Clear Cache/Data, Reset Networks, Delete/Upair & reconnect etc) - Only thing I've not done is a full Phone factory reset
When the phone got updated to Android 11 everything went smoothly, except I had to go through all my Apps & (re)give the necessary permission to SD card etc. This also meant my Car Infosystem (SYNC 3 on a 2018 Ford C-max) didn't recognise my phone - so I deleted it & reconnected it & afaik for the week I was on Android 11 the phone stayed connected without any problems.
My Bluetooth Earbuds (cheap pair off of Amazon) still worked without any sound drop-off & My Amazefit Bip watch also stayed connected (apart from the occasional 'hiccup' when the App I use gets an update)
I then received a 'Security Update' a week later & now I've noticed Bluetooth is NFG (No F-ing Good).
When I try to pair up, the device(s) are seen (whether the car, earbuds or another phone) - I get the usual 'Check Pin matches the same as...' messages & I confirm.... then the phone disconnects/reconnects/disconnects until it finally gives up
In the case of the Car connection I get additional messages such as 'Allow Access to messages - An Untrusted Bluetooth device Ford C-Max, wants to access your messages' & I also get 'Bluetooth has stopped' pop-ups
In the case of Pairing up Phones - it just connects & disconnects, sometime when trying to reconnect - it doesn't even try to connect
The ONLY things that seems to stay connected is my Amazefit Bip watch - & ironically this is the only thing that DOESN'T show up as a 'Previously connected device' under Bluetooth
To try & figure this out I've tried all the usual tricks mentioned on Google Searches (as mentioned above), as well as trying different AVRCP & MAP options under the Phones 'Developer options' (even the 'Enable Gabeldorsche' option that apprently is suppose to stabilise connections)
- Nothing I've tried lets me stay connected more than a few seconds.
As I mentioned earlier I googled a lot & I see that Android 11 has had Bluetooth connection problems for a long time (posts I've seen go back to Feb 2012) & it's not just on one particular phone manufacturer - all the solutions given are basically all the same thing repeated, which I've tried (apart from the full manufacturer reset)
But as mentioned - these are 'old posts' (a few months old) & my questions are.....
Is there a permanent 'fix' for Android 11 Bluetooth connection problem ?
Do I/Will I have to wait until a proper fix is sent ? (afaik all this has happened due to the last 'Security Update' I received)
Is there a way to 'roll-back' to the previous Security Update (remember my Phone isn't rooted) - just to prove it's the update that caused the problem ?
or am I totally 'up-the-creek-without-a-paddle' do to a muck up by Google/Android developers ?
Cannon_Foddr said:
Phone Motorola One Vision (unlocked but NOT rooted)
Recently got updated (in UK) to Android 11 ~ 24th August 2021
Received a Security Update (dated 1 August) on 1st September 2021
Problem: Bluetooth will not stay connected - phone 'sees' whatever I try to connect to, it might 'connect' but then disconnects - depending on device it may take a few attempts before giving up
Firstly before anyone says 'search for it' - I have.
I've seen many posts about Android 11 & it's 'broken' bluetooth & the many so-called temporary fixes - but nothing works for me
(Clear Cache/Data, Reset Networks, Delete/Upair & reconnect etc) - Only thing I've not done is a full Phone factory reset
When the phone got updated to Android 11 everything went smoothly, except I had to go through all my Apps & (re)give the necessary permission to SD card etc. This also meant my Car Infosystem (SYNC 3 on a 2018 Ford C-max) didn't recognise my phone - so I deleted it & reconnected it & afaik for the week I was on Android 11 the phone stayed connected without any problems.
My Bluetooth Earbuds (cheap pair off of Amazon) still worked without any sound drop-off & My Amazefit Bip watch also stayed connected (apart from the occasional 'hiccup' when the App I use gets an update)
I then received a 'Security Update' a week later & now I've noticed Bluetooth is NFG (No F-ing Good).
When I try to pair up, the device(s) are seen (whether the car, earbuds or another phone) - I get the usual 'Check Pin matches the same as...' messages & I confirm.... then the phone disconnects/reconnects/disconnects until it finally gives up
In the case of the Car connection I get additional messages such as 'Allow Access to messages - An Untrusted Bluetooth device Ford C-Max, wants to access your messages' & I also get 'Bluetooth has stopped' pop-ups
In the case of Pairing up Phones - it just connects & disconnects, sometime when trying to reconnect - it doesn't even try to connect
The ONLY things that seems to stay connected is my Amazefit Bip watch - & ironically this is the only thing that DOESN'T show up as a 'Previously connected device' under Bluetooth
To try & figure this out I've tried all the usual tricks mentioned on Google Searches (as mentioned above), as well as trying different AVRCP & MAP options under the Phones 'Developer options' (even the 'Enable Gabeldorsche' option that apprently is suppose to stabilise connections)
- Nothing I've tried lets me stay connected more than a few seconds.
As I mentioned earlier I googled a lot & I see that Android 11 has had Bluetooth connection problems for a long time (posts I've seen go back to Feb 2012) & it's not just on one particular phone manufacturer - all the solutions given are basically all the same thing repeated, which I've tried (apart from the full manufacturer reset)
But as mentioned - these are 'old posts' (a few months old) & my questions are.....
Is there a permanent 'fix' for Android 11 Bluetooth connection problem ?
Do I/Will I have to wait until a proper fix is sent ? (afaik all this has happened due to the last 'Security Update' I received)
Is there a way to 'roll-back' to the previous Security Update (remember my Phone isn't rooted) - just to prove it's the update that caused the problem ?
or am I totally 'up-the-creek-without-a-paddle' do to a muck up by Google/Android developers ?
Click to expand...
Click to collapse
Im having exactly the same problem. Looks like it's the security update. May have to wait a month to get a fix I hope.
Sorry, I have the same problem with my One Vision XT1970-3 after upgrading on android 11
Did you give Magisk Bluetooth Library Patcher a try?
Same problem on UK Moto One Vision XT1970 following update to Android 11 and subsequent security update on same dates as above..
Ford Galaxy 2018 Sync 3 keeps disconnecting and reconnecting before giving up. Same Bluetooth "check pin..." message appears.
Everything worked flawlessly under Android 10. This is definitely an Android 11 issue.
It would be great to see some positive response from Google / Android / Motorola.
dc
dc305 said:
Same problem on UK Moto One Vision XT1970 following update to Android 11 and subsequent security update on same dates as above..
Ford Galaxy 2018 Sync 3 keeps disconnecting and reconnecting before giving up. Same Bluetooth "check pin..." message appears.
Everything worked flawlessly under Android 10. This is definitely an Android 11 issue.
It would be great to see some positive response from Google / Android / Motorola.
dc
Click to expand...
Click to collapse
Not a lot unfortunately.
I posted this problem on the Lenovo/Motorola Community Support forums (3rd October) & it seems not just you & I have had this problem (& not just on Ford Sync 3 either) - it does seem to point more towards the September Security Update though
Some posters have gone & brought new phones because of this problem, & (IMHO) a couple have even been a bit brash in their comments about how poor the support is. (What DID people do before phones could connect to cars by Bluetooth??? - I remember if someone called while I was driving, I just waited until I could pull over & phone back lol)
I admit I would've liked Motorola to release a sort of mid-month 'rollback' security update or something.. maybe even allowed people with problem to download & side install (somehow) the pre-1st August update just so that they could use their phones like they did before (I think you can with a rooted phone, but mine is unrooted).
let's hope they figure it out for the October Security Update
Cannon_Foddr said:
Not a lot unfortunately.
I posted this problem on the Lenovo/Motorola Community Support forums (3rd October) & it seems not just you & I have had this problem (& not just on Ford Sync 3 either) - it does seem to point more towards the September Security Update though
Some posters have gone & brought new phones because of this problem, & (IMHO) a couple have even been a bit brash in their comments about how poor the support is. (What DID people do before phones could connect to cars by Bluetooth??? - I remember if someone called while I was driving, I just waited until I could pull over & phone back lol)
I admit I would've liked Motorola to release a sort of mid-month 'rollback' security update or something.. maybe even allowed people with problem to download & side install (somehow) the pre-1st August update just so that they could use their phones like they did before (I think you can with a rooted phone, but mine is unrooted).
let's hope they figure it out for the October Security Update
Click to expand...
Click to collapse
PJ
Cannon_Foddr said:
Not a lot unfortunately.
I posted this problem on the Lenovo/Motorola Community Support forums (3rd October) & it seems not just you & I have had this problem (& not just on Ford Sync 3 either) - it does seem to point more towards the September Security Update though
Some posters have gone & brought new phones because of this problem, & (IMHO) a couple have even been a bit brash in their comments about how poor the support is. (What DID people do before phones could connect to cars by Bluetooth??? - I remember if someone called while I was driving, I just waited until I could pull over & phone back lol)
I admit I would've liked Motorola to release a sort of mid-month 'rollback' security update or something.. maybe even allowed people with problem to download & side install (somehow) the pre-1st August update just so that they could use their phones like they did before (I think you can with a rooted phone, but mine is unrooted).
let's hope they figure it out for the October Security Update
Click to expand...
Click to collapse
Thanks for the reply. Buying a new phone is a bit extreme. I've found that simply using a cable gives all the functionality needed with the added advantage of charging en route. Need to delete Bluetooth pairing for a quiet life.
I'll wait and watch for news of a workaround or solution.
Thanks again

LG stylo 5 No service.

Hi there! I've recently had an issue with my phone where i have no service. My bars have a little x next to them, as though i have data turned off.
Here's the info I've gathered:
My preferred network option is stuck on 22.
It tell me to connect to WiFi (despite being connected) when i attempt to send a text, but tells me to turn off airplane mode when trying to make a call
Nothing data related works, but WiFi is fine.
Now, I've found another thread from early 2022 with the same exact issue. Only thing is, they were having the issue after updating to Android 10.
My phone is still on Android 9. Like, I'm pretty sure its not even the most recent version of 9 either. Like, i have build number PKQ1.190302.001, which isn't the latest build for even 9, let alone 10 and onwards. However, i can't update. I've checked in the settings and everything, it keeps telling me there's no update available, which i don't believe.
I get my service through Boost Mobile, so I'm not sure if they didn't get the update, or if something else is going on. Either way, i have no service, which is a serious problem as i have no other phone and can't get a new one until late February.
I'm sorry if making a new thread wasn't a good idea, its just the only other thread I've found was from a year ago, and my issue is technically different.
Thank you in advance for any help!

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