TL;DR: Sent phone in on Monday, got it back by Thursday of the same week. Nice.
I just wanna brag on LG's service center. They got my phone fixed and sent back in less than a week.
I started experiencing a "stuck" focus with my x1 and x2 as well as video (except when stabilized). The x0.5 and front camera was fine. It didn't happen all the time, but I tried everything I could find to fix it. Reboot, Safe Mode, clear cache, clear data, factory reset, and even smacking it on my bed. Sometimes it would go back to normal for a few days, or even a week...Then it just stuck for good. I sent it in on Monday, June 22nd, it got there that evening. On Tuesday the 23rd it was on the workbench, they confirmed the issue, and started repair. Sent back to me on Wednesday and I got it at 8AM on Thursday in perfect condition. Their email system is pretty cool...You get updates every step of the way.
So now, my cameras work perfectly...plus...my finger print scanner seems to be working better than before. It no longer misses any presses...So maybe that got fixed, too? With the LG Backup, I was able to restore all my apps and settings in about five minutes.
Genuinely surprised and pleased with such a good experience. I've never sent anything in for a repair before. My G3 and V20 are still working like champs.
ExtremeRyno said:
TL;DR: Sent phone in on Monday, got it back by Thursday of the same week. Nice.
I just wanna brag on LG's service center. They got my phone fixed and sent back in less than a week.
I started experiencing a "stuck" focus with my x1 and x2 as well as video (except when stabilized). The x0.5 and front camera was fine. It didn't happen all the time, but I tried everything I could find to fix it. Reboot, Safe Mode, clear cache, clear data, factory reset, and even smacking it on my bed. Sometimes it would go back to normal for a few days, or even a week...Then it just stuck for good. I sent it in on Monday, June 22nd, it got there that evening. On Tuesday the 23rd it was on the workbench, they confirmed the issue, and started repair. Sent back to me on Wednesday and I got it at 8AM on Thursday in perfect condition. Their email system is pretty cool...You get updates every step of the way.
So now, my cameras work perfectly...plus...my finger print scanner seems to be working better than before. It no longer misses any presses...So maybe that got fixed, too? With the LG Backup, I was able to restore all my apps and settings in about five minutes.
Genuinely surprised and pleased with such a good experience. I've never sent anything in for a repair before. My G3 and V20 are still working like champs.
Click to expand...
Click to collapse
Wondering if I should do this. My fp since last update won't unlock or even register the first try. In apps it works fine, but to unlock screen, I have to push, release, push again. Only after the last update
ExtremeRyno said:
TL;DR: Sent phone in on Monday, got it back by Thursday of the same week. Nice.
I just wanna brag on LG's service center. They got my phone fixed and sent back in less than a week.
I started experiencing a "stuck" focus with my x1 and x2 as well as video (except when stabilized). The x0.5 and front camera was fine. It didn't happen all the time, but I tried everything I could find to fix it. Reboot, Safe Mode, clear cache, clear data, factory reset, and even smacking it on my bed. Sometimes it would go back to normal for a few days, or even a week...Then it just stuck for good. I sent it in on Monday, June 22nd, it got there that evening. On Tuesday the 23rd it was on the workbench, they confirmed the issue, and started repair. Sent back to me on Wednesday and I got it at 8AM on Thursday in perfect condition. Their email system is pretty cool...You get updates every step of the way.
So now, my cameras work perfectly...plus...my finger print scanner seems to be working better than before. It no longer misses any presses...So maybe that got fixed, too? With the LG Backup, I was able to restore all my apps and settings in about five minutes.
Genuinely surprised and pleased with such a good experience. I've never sent anything in for a repair before. My G3 and V20 are still working like champs.
Click to expand...
Click to collapse
shouldn't have to send phones with swappable batteries and screws in often anyways. some issues are easy peasy if you can turn a screwdriver. lg could probably get a bigger slice of market if they eschewed trends and gave people better economic choices it brings brand loyalty also.
Related
Got the G2x Wednesday, set up and I would say 95% good out of the box, let the battery drain, factory reset, factory reset, factory reset (kinda like Beetlejuice, Beetlejuice, Beetlejuice ), kept my hands off while if fully charged, went all the way thru setup....
Little to no backlight bleed, fast speedy, did have the strangeness of it filpping between Wifi and 4G.. couple of reboots and freezes.. one strange battery drain...nothing systemic, just random..
Friday afternoon I said to heck with it, rooted (1-Click) and froze the T-Mobile AppPack, WiFi Calling and ONE of the two My Accounts (froze the 1.0 that was in it, left the 5.04 it updated from the market with), used AdFree to stop the annoying ads...
AND SMOOTH AS SILK, Since hen solid, no reboots, no freezes, no battery pulls... been using it heavy ever since Friday and loving it...
.. but this morning I notice I have a stuck white pixel on the bottom edge of the screen... NOT visible on black, only on a solid screen color. Tried the pixel fixers (let one run for 3 hours), no joy.
Now, I'm torn, return a smoothly running, no rebooting, speed deamon with one stuck pixel for the unknown.. or keep it and deal with the stuck (it's not really that obnoxious, it's on the very edge of the bottom of the screen)...
(this was a phone order, so have to wait for them to ship me one)
If it was me, i would keep it.
don't risk it... too many horrible bleeding backlight issues.. mine is pretty bad but I have no reboots no lag n no freezes so I'm sticking with it
sent from my G2X with no regrets
My g2x has terrible backlight bleeding, 1/3 is brown, and it's totally useless stuck in a boot loop, so it really could be worse. Every T-Mobile in New York was closed today, so I've gone over a day without a phone, and I JUST got this thing
rashad1 said:
My g2x has terrible backlight bleeding, 1/3 is brown, and it's totally useless stuck in a boot loop, so it really could be worse. Every T-Mobile in New York was closed today, so I've gone over a day without a phone, and I JUST got this thing
Click to expand...
Click to collapse
I'm sure u have factory reset right?
vol and power?
sent from my G2X with no regrets
Do a factory reset, if that doesnt work then just return it.
I rooted my phone too, and cleared off the Tmobile spam- no more reboots either, regardless if im using it for hours or not. Battery seems to last all day and I didn't do any factory resets.
rich2thad said:
I'm sure u have factory reset right?
vol and power?
sent from my G2X with no regrets
Click to expand...
Click to collapse
Doesn't do anything for some reason
redfarsi said:
Do a factory reset, if that doesnt work then just return it.
I rooted my phone too, and cleared off the Tmobile spam- no more reboots either, regardless if im using it for hours or not. Battery seems to last all day and I didn't do any factory resets.
Click to expand...
Click to collapse
That's my only option, I was gonna exchange it anyway because of the severe screen bleeding
Not to hijack but how did you get adfree to work? It seems to work and says everything is fine but ads still show up. What am I doing wrong?
ilanad said:
Got the G2x Wednesday, set up and I would say 95% good out of the box, let the battery drain, factory reset, factory reset, factory reset (kinda like Beetlejuice, Beetlejuice, Beetlejuice ), kept my hands off while if fully charged, went all the way thru setup....
Little to no backlight bleed, fast speedy, did have the strangeness of it filpping between Wifi and 4G.. couple of reboots and freezes.. one strange battery drain...nothing systemic, just random..
Friday afternoon I said to heck with it, rooted (1-Click) and froze the T-Mobile AppPack, WiFi Calling and ONE of the two My Accounts (froze the 1.0 that was in it, left the 5.04 it updated from the market with), used AdFree to stop the annoying ads...
AND SMOOTH AS SILK, Since hen solid, no reboots, no freezes, no battery pulls... been using it heavy ever since Friday and loving it...
.. but this morning I notice I have a stuck white pixel on the bottom edge of the screen... NOT visible on black, only on a solid screen color. Tried the pixel fixers (let one run for 3 hours), no joy.
Now, I'm torn, return a smoothly running, no rebooting, speed deamon with one stuck pixel for the unknown.. or keep it and deal with the stuck (it's not really that obnoxious, it's on the very edge of the bottom of the screen)...
(this was a phone order, so have to wait for them to ship me one)
Click to expand...
Click to collapse
Sent from my LG-P999 using XDA App
mobilehavoc said:
Not to hijack but how did you get adfree to work? It seems to work and says everything is fine but ads still show up. What am I doing wrong?
Click to expand...
Click to collapse
- Rooted
- Ran it
- Power off/on (how to you reboot this puppy anyway?)
No more ads
Don't know what else to say
rashad1 said:
Doesn't do anything for some reason
That's my only option, I was gonna exchange it anyway because of the severe screen bleeding
Click to expand...
Click to collapse
you have to hold it for about ten seconds fyi
sent from my G2X with no regrets
I would return it, create a backup of what you have currently before you exchange it so you can keep the same settings. Wait until a couple of days before the exchange period is up go to the store and say I want to exchange it I have this dead pixel ask the rep to open a new phone so you can test it for defects like lcd bleed/dead pixel. The reason for waiting until a couple of days before the exchange most stores will replenish there stocks and maybe(i would hope) you will have one that is less defective.
Yeah I'm confused too. I ran it and rebooted but the ads are still there.
ilanad said:
- Rooted
- Ran it
- Power off/on (how to you reboot this puppy anyway?)
No more ads
Don't know what else to say
Click to expand...
Click to collapse
Sent from my LG-P999 using XDA App
Berat said:
I would return it, create a backup of what you have currently before you exchange it so you can keep the same settings. Wait until a couple of days before the exchange period is up go to the store and say I want to exchange it I have this dead pixel ask the rep to open a new phone so you can test it for defects like lcd bleed/dead pixel. The reason for waiting until a couple of days before the exchange most stores will replenish there stocks and maybe(i would hope) you will have one that is less defective.
Click to expand...
Click to collapse
Ordered it over the phone, so can't go in to the store and look for a good one, it's whatever they send me.
Peace,
I'd say keep it. Look at it as aa custom LCD job. Ha! All seriousness, you will get use to it, but as soon as you the first battery issue you will be kicking yourself.
My Unrooted G2x had its first boot loop last night. I had bough the G2x directly from a Tmo store on April 20th. And two months later June 20th, i noticed my G2x rebooted and came up with “error checking”m or something like that. I put it back in my holster not thinking anything of it... a short time later, i realized my G2x was off an would not turn on. i put it on a charger and charged it for about a half an hour. When i tried to turn it on, it would not boot all the way. It got stuck at the LG logo and would keep rebooting. The only way to stop it was to do a battery pull. And every time i tried to turn it on, the same thing would happen. So i was forced to do a factory reset. Most of the other posts/threads i have seen that did this seemed to be rooted and have a non stock rom on it.
So my question is, would this be fixed in the update (yeah i know whenever that is) or should i ask for a replacement. Factory reset is such a pain. Putting everything back, recreating email signatures etc... And i am sure they will just give me a used G2x anyway. For the most part i had issues the first few weeks and mostly no other issues besides the battery life. Juice defener helps the battery life. And found fixes to my other issues. Well unless this keeps happening.
I was just wondering what others did,who had this experience. I was thinking of calling Tmo just so they have it on record that i complained about it, in case i need to replace it.
Thanks in advance for any advise offered--
Replace or wait until update???
What ROM and kernel were you running? Even if you are completely stock if it were a re-occurring issue we'd know about it by now. Bootlooping can be caused by many things and is possible on any ROM so I wouldnt count on the update preventing it from ever happening again. This kind of stuff is the reason using Titanium Backup is such a good idea. Schedule it to back up apps and data nightly so that if a crash does happen 99% of your settings, apps, and data can be restored with a few taps of the screen.
Keep it. Seriously its a computer in its own way and these things happen. Fix it and mmove on.
ITS ALL WONKY!!!
That's how it started for me a little over two weeks ago. Now it reboots too often, it won't end calls, it calls people like it's possessed, wifi won't stay connected, I'll have 4g in an area one day and no service in the exact same spot the next, overheat and gets hot enough to scare my daughter (one time thing), andmy battery has to be charged every four hours.
Tmobile said (3 reps in customer loyaltymind you) we can't do anything about it because it's a known issue.
I am very upset about this
And to make it worse, one rep asked me why I didn't return it under the remorse period. I told her this started after my remorse period ended. They won't even send me a new g2x. I'm gone from tmo (sadly there is nowhere to go)
Sent from my LG-P999 using XDA Premium App
Yesterday suddenly my phone speaker stopped working, I tried different custorm ROMs, and currently on stock using unbrick method, still I cannot listen anythign out of phone (music / phone calls)
But I can listen everythign using head phones..
Any one know, whats the issue...
never mind, replaced my phone with ATT
It's the only easy way to go. I asked for a replacement Monday, today is Wednesday and it says my Refurb is in Florida already, I may not get it mailed today seems rather late in the morning. Waiting for them to update the info to see if I can just go pick it up. I have no patience. lol
Axiomkid said:
It's the only easy way to go. I asked for a replacement Monday, today is Wednesday and it says my Refurb is in Florida already, I may not get it mailed today seems rather late in the morning. Waiting for them to update the info to see if I can just go pick it up. I have no patience. lol
Click to expand...
Click to collapse
Yeah i did the same thign.. I went to one Device support center, they dont have infuse device, then I went to other, and replaced it.. I cannot wait for a week, with this problem..
I have touchscreen issues where my touchscreen will start tapping things by itself and scroll until I turn it off and then back on, then it's fine. Only 1 other person is experiencing this issue, If I had to guess it was 1 of those phones that came from a bad batch, Also I have issues talking to ppl over the phone, they complain they can't hear me, I have to scream into the phone. I can't deal with it anymore. The problem stopped for a couple days then showed right back up yesterday with my touchscreen becoming non responsive and acting up. I had to tell them the problem is intermediate you never know when it will happen.
So, I just got my A700-32GB and it started out great but for some reason it started not responding to any touch after a few minutes. If I hit the power button to let it sleep and hit it again to power it up, it responds again for about a minute and then stops again. I did a factory reset and it works but after about 5 mins of use it does it again. Anyone else run into that prob? Well, needless to say, Acer wants me to send it in so I will be back to my A500 for a week...That sucks, but I'd rather have a working unit. I didn't have any problem with my A500, hope I didn't get a lemon.
They fixed it...So they say.
So, I sent the device back and monitored the status on the support site. Took 2 days to get there. 1 day later the status changed to resolved. I was supposed to get a follow up email with a tracking number but no dice. I looked it up and it listed resolved but no tracking number so I called. The guy was a tool from an India call center. He was hard to understand and it seemed like he didn't understand what I was asking. I got the tracking number after asking about 5 times. Then I asked if they found what was the matter with it. His response was, "It was a problem with the digitizer so they reset the software." So I asked if it a hardware problem and he said, "No" I asked to clarify if it was a problem with the digitizer hardware and or the OS and he said, "no, we reset the software." So, I hope I get back a working device that isn't going to crap out. It is scheduled to get here on Monday.
Wish me luck. I'll post my findings... Things were SOLID with the A500, I hope they didn't just screw this product up. I like my A500
cipmd said:
So, I just got my A700-32GB and it started out great but for some reason it started not responding to any touch after a few minutes. If I hit the power button to let it sleep and hit it again to power it up, it responds again for about a minute and then stops again. I did a factory reset and it works but after about 5 mins of use it does it again. Anyone else run into that prob? Well, needless to say, Acer wants me to send it in so I will be back to my A500 for a week...That sucks, but I'd rather have a working unit. I didn't have any problem with my A500, hope I didn't get a lemon.
Click to expand...
Click to collapse
Got an update for you all. So, I got the device back and the " Diagnosis/Repair" said that they reseated the digitizer cable and it fixed the problem. Well, it didn't!. It worked for about 5 mins and after that it started crapping out again. I called them and REAMED them a new one and they had to discuss it with a supervisor and they escalated me to the next level. Which means, my call got transfered from India to Texas.
After about 30 mins of walking the technician through my frustation, he sent me another Fedex Ground label (7days) and told me that he would ship it back Express (2 Days) after they repair it.
The "Diagnosis/Repair" this time says "Replaced mainboard and LCD module. All systems tested good." So, I turn it on and it is asking me if I want to updated the device. I canceled it for now to test it out and it seems to work fine.
So, does anyone think it might be the update that caused the issue? Should I try running the update? Anyone hear about the update causing a system hang?
cipmd said:
Got an update for you all. So, I got the device back and the " Diagnosis/Repair" said that they reseated the digitizer cable and it fixed the problem. Well, it didn't!. It worked for about 5 mins and after that it started crapping out again. I called them and REAMED them a new one and they had to discuss it with a supervisor and they escalated me to the next level. Which means, my call got transfered from India to Texas.
After about 30 mins of walking the technician through my frustation, he sent me another Fedex Ground label (7days) and told me that he would ship it back Express (2 Days) after they repair it.
The "Diagnosis/Repair" this time says "Replaced mainboard and LCD module. All systems tested good." So, I turn it on and it is asking me if I want to updated the device. I canceled it for now to test it out and it seems to work fine.
So, does anyone think it might be the update that caused the issue? Should I try running the update? Anyone hear about the update causing a system hang?
Click to expand...
Click to collapse
Holy cr*p, why doesn't Acer just send you a new device? It's a lot faster, easier, customer-friendly and probably much cheaper.
The update is probably JB, which changes (fixes) the touch response. But since Acer replaced the whole motherboard and LCD (why not the friggin' touchscreen itself?), it should be nothing to worry about updating. Some people (US peeps mainly) are having trouble with the update yeah, but it should go well and if it doesn't, the tablet will (or should ) revert to the state before updating.
Good luck.
cipmd said:
Got an update for you all. So, I got the device back and the " Diagnosis/Repair" said that they reseated the digitizer cable and it fixed the problem. Well, it didn't!. It worked for about 5 mins and after that it started crapping out again. I called them and REAMED them a new one and they had to discuss it with a supervisor and they escalated me to the next level. Which means, my call got transfered from India to Texas.
After about 30 mins of walking the technician through my frustation, he sent me another Fedex Ground label (7days) and told me that he would ship it back Express (2 Days) after they repair it.
The "Diagnosis/Repair" this time says "Replaced mainboard and LCD module. All systems tested good." So, I turn it on and it is asking me if I want to updated the device. I canceled it for now to test it out and it seems to work fine.
So, does anyone think it might be the update that caused the issue? Should I try running the update? Anyone hear about the update causing a system hang?
Click to expand...
Click to collapse
Well Mate, I have a 701. Long story, but it's my second 701. First was bricked due to a faulty CWM recovery.
As with all reported issues with ICS (initial build) touch screen will "lag" at certain times. Not totally unresponsive, but required 2 or 3 times selecting an icon for example. This I saw myself on occasion. So you were not seeing things
With the JB update, it seems these issues have mostly been fixed. I was prompted as soon as I started (my second tab), but waited till I filled out the Wizard. And checked to make sure things were normal. Then I did the update to JB.
Also know this, some icons in apps, require you to touch the point, in a slightly "offcenter manner". Like the refresh button on the Acer weather widget. Not sure if this is a widget/app programming error in the widget itself, or is caused by the 70x digitizer. Doesn't do it with all apps though.
Go for the update.
MD
I was watching a video on my pixel when suddenly the display freezed and turned off. Since then it has been restarting and crashing again and again. I have already done factory reset. I am unable to attach image here which would have given a better idea of the problem ibb. co/ jDdU6b . Remove the spaces in the link to see the photo.
Instead of a factory reset have you tried flashing the factory image via fastboot? I would attempt to backup what is important and run the flash_all.bat with the file unaltered. This will allow the image to be flashed and all user data would be wiped giving a clean install.
Sent from my Pixel using Tapatalk
chaitan123 said:
I was watching a video on my pixel when suddenly the display freezed and turned off. Since then it has been restarting and crashing again and again. I have already done factory reset. I am unable to attach image here which would have given a better idea of the problem ibb. co/ jDdU6b . Remove the spaces in the link to see the photo.
Click to expand...
Click to collapse
Just for humor, it is the same concept!! https://youtu.be/kKAjay0iWwI
Bro, let me know what you find out because this ****ing phone has got me sick and tired of these reboots. It just ****ing reboots at random times and even when it boots up after a reboot it will freeze and reboot again. Honestly, I have never said this to anyone because I am a hardcore nexus user but **** this phone, google really ****ed this one up.
I been having this issue, and preformed a factory reset on Jan 1. I cant say I have seen it re-appear. I am 7.1.2 by the way. If it is across the board with 8 and 7.1.2, then it may be some wonky google app that is common to both. It was not any specific application that it happened on either.
I just did an RMA, my warranty ended in dec 27 and they still sent me a new one. I hope the new one doesn't have problems, it probably is a google app.
Return it before your warranty runs out. This happened to me on december 15th. My warranty expired nov 17th and google refused to do anything and ubreakitifixit cannot fix it. This is a known issue, but google won’t stand behind their product. Eventually your phone will shut down and never turn back on.
carm01 said:
I been having this issue, and preformed a factory reset on Jan 1. I cant say I have seen it re-appear. I am 7.1.2 by the way. If it is across the board with 8 and 7.1.2, then it may be some wonky google app that is common to both. It was not any specific application that it happened on either.
Click to expand...
Click to collapse
I wanted to update this as it is possible I might have stumbled across something.
After wiping it and restoring some apps, I had no issues with it until the week of the 22nd of January. I installed one app and it started to reboot randomly. That app was Android Pay. Once it started to happen I uninstalled it, and have not had any re-boots since again.
Best Regards
This just started happening to my girlfriend's pixel. Bone stock, never rooted. If you even have a HINT that your phone is rebooting for no reason, I suggest you send it in for repair as soon as possible. Her phone now just bootloops, and you can't boot recovery mode either.
Google support said that the warranty expired in October, and so they told me I can go pound sand.
Well I can call UbreakiFix... I got a quote of ~$500 to replace the motherboard + screen, and no one else sells it that I can find.
A flagship phone lasting barely more than a year is not acceptable to me. Google should be offering me a replacement device, and I'm rather pissed that they aren't.
xdraconis said:
This just started happening to my girlfriend's pixel. Bone stock, never rooted. If you even have a HINT that your phone is rebooting for no reason, I suggest you send it in for repair as soon as possible. Her phone now just bootloops, and you can't boot recovery mode either.
Google support said that the warranty expired in October, and so they told me I can go pound sand.
Well I can call UbreakiFix... I got a quote of ~$500 to replace the motherboard + screen, and no one else sells it that I can find.
A flagship phone lasting barely more than a year is not acceptable to me. Google should be offering me a replacement device, and I'm rather pissed that they aren't.
Click to expand...
Click to collapse
Yeah man same thing just happened to me, like wtf
Same here. Just bootlooping... Thanks google
This is what I get for updating my damn phone, Same problem here.
Now happening yet again to my Pixel and this is the 3rd handset I've had in 18 months. Now need to send this back to Google so that'll make 4 Pixels I'll have had before my contract ends and I can escape to a handset that works.
This problem seems to be pretty widespread. Mine Pixel’s been doing this for a while now - sometimes it’ll go days without me at least noticing a reboot, other times it will happen so often as to make the phone useless. I just tried a factory reset - anyone know if there’s a permanent fix to this? It sucks when I’m in the middle of a call and then all of a sudden the phone shuts down and starts rebooting.