Hi everyone.
I hope someone can help me please. I have an old Moto G3 phone I want to give to someone so I’ve uninstalled everything personal off the phone and then done a factory reset.
Now for some reason I cannot get it back on to my home wifi to finish setting up the phone. Initially, I selected my network and then input the password but all it returned was ‘Authentication Problem’. It then stopped even being able to find my SSID on the available networks but eventually it showed up again but still doesn’t connect. I originally bought the phone second hand from ebay a few years ago and it had been factory reset by the seller. It isn’t rooted or locked to a network. I’ve never had an issue connecting it to my network before tonight.
However, the phone has been turned off in a drawer for several months. About 7 weeks ago I had to install a new Virgin Media Hub-3 modem as the previous modem was dying of old age so tonight was my first time attempting to connect this phone to the new modem. I normally have 11 different devices connected to my wifi at any one time and all of them work perfectly.
I’ve tried absolutely everything I can think of. My other devices all see and are connected to the network completely fine. I’m literally sitting within 2 feet of the modem and it’s showing a very strong signal.
I have tried the WPS button, WPS Pin, rebooting the phone, rebooting the modem, resetting the network settings, rerunning the factory reset, making sure the modem is set to broadcast the network name, inputting the SSID and password manually. I even tried disabling the modem firewall in case that was blocking the phone and I must have manually typed in the wifi password over a dozen times which I keep noted down and I know is correct. Basically I’ve run out of ideas. As the phone isn’t locked I also tried my the sim from my current phone to test it. Although it can make calls no problem, I still can’t get on to my home wifi.
I’ve tried turning off the wifi and shutting down a couple of my other devices and then turning them back on and they reconnected to the wifi straight away without a problem. I can’t believe the problem is with the modem as it’s only 7 weeks old and everything else is working perfectly on it.
I’ve also tried googling the problem but still no luck so far.
The phone is on Android 6.0.1, it’s a Motorola Moto G3 with a 16GB microSD card but has no sim card installed.
Related
So I've been in a happy relationship with my rooted, stock rom/recovery Nexus 5 for a while now. I updated to 5.1 the other day through ADB without issue and everything has been working fine until I took a plane to France (I'm originally from Spain) a couple days ago for the weekend.
First thing I noticed is that roaming didn't work. No matter what I switch on the phone I get network but no data coverage. I checked with my carrier and everything is right on their end. I switched SIMs just in case and it's a phone issue.
The next thing, WiFi doesn't work. When I go to WiFi through quick settings it's always toggled on, searching, but never getting any results. However the icon appears as WiFi off. When I go to WiFi through general settings, no matter what I click, it appears as off and with no results.
I thought about reflashing radio, but when I got to my hotel room I discovered that ADB wasn't working. ./adb devices throws no result. Plus, Android File Transfer (I'm on a Mac) doesn't work either. USB charging works just fine.
Next option would be to restore the phone to factory settings and go from there, but I would rather not use that option before discarding all the others. I have my TB backups in order, and the most I would loose would be a couple pictures.
Any crazy ideas I can try? I'm flying back to Spain in two hours so when I land I will discover if I have data on my home network or if I don't. In the meanwhile, I'm going to be on a plane with my laptop, a USB cable, my phone and a lot of time to try things.
Thanks!
Two days ago the Wifi on my wife's N5 stopped working. When Wifi is switched on, it never detects any available WiFi networks. I also have a N5 and mine detects several including our home network. I have flashed the latest factory image, but her phone still is not detecting any networks.
Seems like it is likely a hardware issue, any ideas?
If a stock image and and factory reset don't help, try checking for loose connections.
If nothing works, I think it is hardware- related.
I hava a Gear S3 preordered at launch. Until recently I had no issue with it. However recently it started to enter in a reboot loop when I am connecting to the work wifi, an access point of a WPA2 encrypted network. It only behaves like this on this network. I have tried other different wifi networks, including the one at home and it works great. Do you have any ideea for this strange behavior? I have already tried a factory reset, I have used it with and without pairing it with the phone and with and without loading the back-up data.
Serviced
I have sent it to service and I have been announced that they will replace the battery and the display (I also had the bezel sound problem)
Hi
My phone upgraded to Pie 2 days ago and since the update my WiFi no longer connects. My phone can see the various networks and when I try to connect it is like it is stuck in an authentication loop and acts like the password is incorrect. I have entered the password multiple times and even changed it too. It sits in the saved networks but will not connect. I even fiddled with the WiFi turns on automatically settings and it still doesn't work. I have tried everything even factory resetting my phone, which has been a nightmare because I lost a heap of 2FA codes with my authenticator. I have reset my router, changed SSIDs, passwords etc. Basically everything I can think of I have done. I have raised the issue with HTC and they have asked me to do what I have already done but in the meantime, while I await a response from them for my next course of action, I am wondering if any of you guys know of any issues where the WiFi doesn't work anymore. I am currently using the internet on my mobile network but I will probably burn through the data before the month is out so I am really keen to get my WiFi working again as it's going to cost me a fortune otherwise.
Thanks in advance for any responses that I may receive
Solved
Ok I fixed it. It was a weird solution all I had to do was disable my password on my network and it connected fine. I then re-enabled my network password and entered the password on my phone and it worked. This was such a frustrating issue and I don't know why it wouldn't work before. I went through some pretty drastic measures to sort it, but now I know for next time to try this. I hope this helps anyone else out with a similar issue
I bought a Galaxy Express 3 (sm-j120a) on Ebay (new condition) to use as a backup phone. I began the setup process and tried connecting to my WiFi. I put in the correct password but it will constantly cycle between showing "Connecting" underneath the SSID, then suddenly the SSID disappears, then suddenly it will reappear and show "Connecting" underneath, etc. It will do this indefinitely and will never connect. If anyone has experienced this issue before and knows how to fix it, I would greatly appreciate some help.
One thing I haven't checked is whether I could update the software of the phone to the last available update. I wanted to hold off on putting in my sim card because I have a nano sim and I think the phone takes a micro sim and I don't have an adapter yet. Is there a way I can download any available updates to my computer, then send the update to the phone via a USB cable?
Thanks!
i ran into the same thing a while back with an old android phone, a samsung j120a. one day its wifi stopped working with the att modem i have, a bgw210. behavior was the same as what you described. every other wifi device in the house worked fine. tried every standard trouble shooting thing you find when you search this, including factory data reset, nothing. got hold of another phone same model... it also failed to connect to wifi on this modem, same thing.
the answer-> i resorted to playing with the wifi settings on modem, and found that the problem was with the wpa version setting- it was set to wpa 2 by default when i found it. i changed it to the setting that accepted both versions 1 and 2, and the phone's wifi now works again.
i assume at some point att updated this modem, and one of the updates was to change default setting on the wpa version, probably because wpa 2 is supposed to be more secure than wpa 1
just replying because i hate searching stuff like this and finding nothing but people asking roughly the same question without getting any answers. hope this helps somebody searching this in future