Fingerprint issue - OnePlus 8 Questions & Answers

Hello everyone ..
I have oneplus 8 with unlocked bootloader and rooted all was good but after relock bootloader and back to stok the fingerprint doesn't work , i get massage Enrollment was not completed, i tried flash rom again and unlocked bootloader but still not working i don't have any idea for this issue, please can you help me to solution this issue ? :crying:

same problem , up.

I've read the 25 or so pages from here as I'm in the same boat. It looks like a return to OnePlus for repair is the only solution https://forum.xda-developers.com/oneplus-8-pro/help/enrollment-problem-wont-register-t4089787

Hi,
I had the same problem with the fingerprint sensor.
As I received the phone I decided to unlock the bootloader. But as i realized that it'll take a while until TWRP provide a stable recovery, I decided to roll back.
Nothing what i tried (factory reset, etc.) brought the fingerprint sensor back. The OnePlus support couldn't (or didn't want to) help in this regards too.
Since I bought the phone via Amazon (de) I sent it back. I got my money back and bought a new one.
Cheers!

Up up up up

This bug should have never made it past quality control .
If OnePlus even have quality control.
And now you guys get to see first hand how completely **** their customer service is

No solution as yet. I am in the same boat.

Isn't this solved by flashing your (hopefully) backed up persist.img via fastboot?

Related

abnormal phone behaviour with 5.0.2 need help

first of all, i have searched a lot about the issue i am having, i have not found a single one as mine.
XT1033 with locked bootloader
It started with 5.0.2 ota update, the update file was downloaded and flashing was smoothly done, after the final restart it stuck in a boot loop (on the moto logo white coloured). i straight away went to service center and they told me that my motherboard was the issue, needs to be changed for almost the cost of the phone itself.
then i thought of trying somethings from here (xda), found [5.0.2][Restore to Stock][XT1033] Asia Retail [Dual Sim][4.4.2/4.4.2][LockBootloader] i tried flashing stock firmware from this thread not flashing the "mfastboot.exe oem lock begin" and "mfastboot.exe oem lock" part. And the phone started!!!! i was laughing about the motherboard thing
Used it for about 15 days with no bug, no issues, no random reboots, the again one day it simply went into bootloop again, i was sure that there was a hardware issue, but then again i went through the same procedure and it was again working, this same process has happened for about 4-5 times on the last month.
i would like to know:
1. Is it a hardware issue? (service center people will surely make me buy a new motherboard)
2. Is it some kind of issue with the lollipop, downgrading to kitkat will help?
3. any permanent solution (or will i have to format the phone every 10 days?)
any help is very much appreciated.
kaliyaakakallu1 said:
first of all, i have searched a lot about the issue i am having, i have not found a single one as mine.
XT1033 with locked bootloader
It started with 5.0.2 ota update, the update file was downloaded and flashing was smoothly done, after the final restart it stuck in a boot loop (on the moto logo white coloured). i straight away went to service center and they told me that my motherboard was the issue, needs to be changed for almost the cost of the phone itself.
then i thought of trying somethings from here (xda), found [5.0.2][Restore to Stock][XT1033] Asia Retail [Dual Sim][4.4.2/4.4.2][LockBootloader] i tried flashing stock firmware from this thread not flashing the "mfastboot.exe oem lock begin" and "mfastboot.exe oem lock" part. And the phone started!!!! i was laughing about the motherboard thing
Used it for about 15 days with no bug, no issues, no random reboots, the again one day it simply went into bootloop again, i was sure that there was a hardware issue, but then again i went through the same procedure and it was again working, this same process has happened for about 4-5 times on the last month.
i would like to know:
1. Is it a hardware issue? (service center people will surely make me buy a new motherboard)
2. Is it some kind of issue with the lollipop, downgrading to kitkat will help?
3. any permanent solution (or will i have to format the phone every 10 days?)
any help is very much appreciated.
Click to expand...
Click to collapse
Replacing the motherboard is a very bad idea as you can buy a new phone from that money
You can try unlocking the bootloader and flashing a custom ROM
PS- After unlocking BL You can take a backup is your data partition with a custom recovery and then no worries of data loss
So this is not a hardware issue??
kaliyaakakallu1 said:
So this is not a hardware issue??
Click to expand...
Click to collapse
I can't tell you that now because it may be after all a hardware issue
Now
Is your phone in warranty?
Do you have any problem in unlocking the bootloader?
sjandroiddeveloper said:
I can't tell you that now because it may be after all a hardware issue
Now
Is your phone in warranty?
Do you have any problem in unlocking the bootloader?
Click to expand...
Click to collapse
no, the phone is not in warranty.
And about unlocking the boot loader, one option for me was to get a new moto g 2014 with exchange offer on flipkart (i am from india and flipkart is reducing about Rs 3000 for this phone). So i am not sure that if i unlock the boot loader will they accept it??
is there a way to relock it and make it stock?
kaliyaakakallu1 said:
no, the phone is not in warranty.
And about unlocking the boot loader, one option for me was to get a new moto g 2014 with exchange offer on flipkart (i am from india and flipkart is reducing about Rs 3000 for this phone). So i am not sure that if i unlock the boot loader will they accept it??
is there a way to relock it and make it stock?
Click to expand...
Click to collapse
Yes you can lock the bootloader again but that's I think not gonna help because when you unlock your device you need to get the unlock code from Motorola only, so they after all know that you unlocked it once
And buying a second gen moto g is not a good deal at current time as the internals are almost same on both devices and besides you are getting only Rs 3000 off that's not a big amount on money considering that you may still be able to save your device
sjandroiddeveloper said:
Yes you can lock the bootloader again but that's I think not gonna help because when you unlock your device you need to get the unlock code from Motorola only, so they after all know that you unlocked it once
And buying a second gen moto g is not a good deal at current time as the internals are almost same on both devices and besides you are getting only Rs 3000 off that's not a big amount on money considering that you may still be able to save your device
Click to expand...
Click to collapse
thanks for the suggestion.
as soon as i get home, i will look into unlocking bootloader and installing some custom rom, can you recommend any particular rom that you are using, need it as a daily driver (stable one) .
kaliyaakakallu1 said:
thanks for the suggestion.
as soon as i get home, i will look into unlocking bootloader and installing some custom rom, can you recommend any particular rom that you are using, need it as a daily driver (stable one) .
Click to expand...
Click to collapse
And please think before talking any step
I said "you may be able to save your device" and not "you will surely be able to save your device"
Don't blame me if custom ROMs are not able to solve your problem
These things don't always have a desired output
Now if you are ready for some customs things my suggestions to you
* Use either philz touch latest or TWRP from xda ( and not from TWRP's official site)
* For ROMs , if you still want to stick with Motorola's stock ROM you can try custom recovery flashable zip made by @lost101
He made both normal variants and optimised ones
*Or if you wanna use custom ROMs try CM 12.1 latest nightly
*Read properly how to flash everything
*If while flashing anything you see any error in logs report back ( it may be able to tell if there's a hardware fault)

Moto G5 plus XT1686 bootloop issue.

Hi Developers,
I unlocked bootloader of my Moto G5 plus XT1686 and installed a custom rom months back. Which worked good.
But last week i tried to return to stock rom and relock bootloater. Since i am not good at coding/commands, my device now bootloops. I am using a TWRP to flash the rom but failing since my device shows as FLASHING LOCKED. I even tried to UNLOCK the bootloader considering it is locked, it shows INVALID BOOT STATE. Moto/Lenovo website shows as BOOTLOADER NOT IN LOCK STATE.
I am very much worried and confussed. The device bootloader is UNLOCKED but behaves as LOCKED state. I went to few of the service centers and even they tried to flash a rom and all failed. They finally suggest me to change mother board which would cost arround 5k-8k and are not sure if that could fix this issue.
I am looking for a help from you developers to fix this or atleast need to find what is the issue and what hardware needs to be replaced.
was this issue resolved pls help

bought used -- frp locked. how to unlock?

I bought a second-hand galaxy S10e that was advertised as being stuck on a boot loop. I fixed the boot loop by flashing with a stock firmware, but was greeted with an frp lock that I triggered in the process. I contacted the seller about it, but he said he bought it second hand himself and has no way of contacting the original owner. I've tried a couple things and thought this through, and I decided to ask here whether I missed anything.
First, is it possible to read the google email associated with the frp lock from the device in order to contact the last logged in owner? that would make this a lot easier if I could ask them to unlock it for me.
I assume this isn't possible, since I couldn't find anything about it. what are my other options? while recovering from the boot loop, I flashed a very recent firmware, so all of the 'frp bypass' tricks I see advertised don't work. I also wasn't able to flash a combination file.
Does anyone have any experience with this, and any ideas I could still try? Bought the phone for my wife, and I'd hate to see her angry :|
Solved with the help of @hainguyenthao
thank you!
drafthorsey said:
Solved with the help of @hainguyenthao
thank you!
Click to expand...
Click to collapse
Can you elaborate on how you achieved this? So I and others can follow the procedure too?

Question OnePlus unlock token page blank

Greetings, so I recently upgraded my phone to oxygenos12 and it came with a lot of glitches and I hate it. Try to flash back oxygen11 and realised the bootloader is locked. So I tried downloading back the unlock token for the phone from my email and the oneplus token page keeps coming up blank with no token download. I saw you have to be logged in to download it and I did the same and I get the same blank page. what's really going on here? I really need oxygen11 back since this 12 here isn't supporting my two sim cards and my cellular data isn't working!!!!
OnePlus page must be down. I’ve been trying to get on there for the last 12 hours.
I have been trying this too,, it's coming blank.. like what's happening here I just get my new phone which is t mobile varient
Website is still down for me. I contacted OnePlus and they went on the routine of trying to make me fill out for another unlocking token and telling me it’s 7 days blah blah blah. They weren’t getting the fact that their website is broken. Finally after 30 different screen shots and copied links they finally understood. Hopefully the IT team can get the page back up asap
Still blank for me. Just my luck... I've been putting off rooting my oneplus 6t for so many years and finally decided to do it...
Shanebacchus said:
Greetings, so I recently upgraded my phone to oxygenos12 and it came with a lot of glitches and I hate it. Try to flash back oxygen11 and realised the bootloader is locked. So I tried downloading back the unlock token for the phone from my email and the oneplus token page keeps coming up blank with no token download. I saw you have to be logged in to download it and I did the same and I get the same blank page. what's really going on here? I really need oxygen11 back since this 12 here isn't supporting my two sim cards and my cellular data isn't working!!!!
Click to expand...
Click to collapse
Hi you shouldn't need a token to unlock bootloader for OnePlus devices.
You should also have OEM unlock enabled in developer options.
Fastboot OEM unlock
I have also been trying to reach the site and is coming out blank ,I have to tryng to get my token since yesterday.Just tried and still not working.Does anybody know a work around to this like another address thats working?Or is it just i wait game till its up again.
st3wart said:
Website is still down for me. I contacted OnePlus and they went on the routine of trying to make me fill out for another unlocking token and telling me it’s 7 days blah blah blah. They weren’t getting the fact that their website is broken. Finally after 30 different screen shots and copied links they finally understood. Hopefully the IT team can get the page back up asap
Click to expand...
Click to collapse
Good morning sir have you been able yet to get on the unlocking token site?Cauese i just tried and still coming up blank.I dont know what to do now t o get my token to unlock the boatloader.
Same problem here.i talked to Oneplus using their chat service and they are saying they are working on it.
Not sure how long it will take to restore service?
also blank here (NE USA). since 08/11/2022
i tried with a foreign vpn and instead of a blank page i received a oneplus custom 404 error
if you inspect the code of the unlock_token page. all the code looks like it's there
my OP tech support says the link doesn't work because i won't send me phones imei # over email... BIG DERP tech support at our service
Vmo x said:
Hi you shouldn't need a token to unlock bootloader for OnePlus devices.
You should also have OEM unlock enabled in developer options.
Fastboot OEM unlock
Click to expand...
Click to collapse
this is inncorrect for the TMOBILE variant. FOR TMOBILE ONLY.... the oem unlock option is only so you can retrieve the unlock code. once you receive the token you will be able to flash it and fully unlock the phone.
celo0735 said:
Good morning sir have you been able yet to get on the unlocking token site?Cauese i just tried and still coming up blank.I dont know what to do now t o get my token to unlock the boatloader.
Click to expand...
Click to collapse
I still haven't been able to get on the site. It's still broken here for me. I talked to chat support multiple times and it takes some convincing that the site is actually broken. Then I send them links and screenshots and they say they will send it over to IT.. but is been almost a week and nothing has been fixed... I asked them it they could send me my unlock token file in a email and no response lol
This is my first experience with one plus and it's not so good the phone is good but the tech support sucks nobody seems to know anything about why the page is broken or when it will be fixed or for that matter any way to deal with this token crap.
Looks like OnePlus doesn’t give a ****.this is ridiculous
I just got done with chat support was able to drag some info out apparently the support department has only received a communication from the team handling the token page issue with please give more time. I have a feeling that they have no idea what's going on and have a complete communication breakdown so who knows how long this is gonna take. I only received the generic answer of please give another 24hrs for a response "I won't hold my breath" in the meantime dose anyone know a bypass for getting around this token nonsense?
Vmo x said:
Hi you shouldn't need a token to unlock bootloader for OnePlus devices.
You should also have OEM unlock enabled in developer options.
Fastboot OEM unlock
Click to expand...
Click to collapse
Wrong!!! The T-Mobile variant requires a unlock token. Only the factory unlocked version does not.
clustercluck said:
I just got done with chat support was able to drag some info out apparently the support department has only received a communication from the team handling the token page issue with please give more time. I have a feeling that they have no idea what's going on and have a complete communication breakdown so who knows how long this is gonna take. I only received the generic answer of please give another 24hrs for a response "I won't hold my breath" in the meantime dose anyone know a bypass for getting around this token nonsense?
Click to expand...
Click to collapse
There is no way. I've been looking everywhere and there is nothing that says how to bypass it. If this doesn't get fixed tomorrow, I'm sending phone back and not getting a t-mobile variant ever.
TheSayaMan said:
Wrong!!! The T-Mobile variant requires a unlock token. Only the factory unlocked version does not.
Click to expand...
Click to collapse
Technically it is the T-Mobile software that's triggering that. If you convert it to global or EU, you don't need it, but you get stuck having to have root to get data working (software thinks the phone is dual SIM and it breaks it). Also, if your device is SIM locked, it's stuck that way unless you flash back to T-Mobile firmware to unlock it.
EtherealRemnant said:
Technically it is the T-Mobile software that's triggering that. If you convert it to global or EU, you don't need it, but you get stuck having to have root to get data working (software thinks the phone is dual SIM and it breaks it). Also, if your device is SIM locked, it's stuck that way unless you flash back to T-Mobile firmware to unlock it.
Click to expand...
Click to collapse
Well what your saying is not possible because in order to flash firmware, you need to have the bootloader unlocked so NO!!!
TheSayaMan said:
Well what your saying is not possible because in order to flash firmware, you need to have the bootloader unlocked so NO!!!
Click to expand...
Click to collapse
Nope, just an MSM Tool that can flash a T-Mobile variant. I don't know if one exists for the 9 but there is one for the 9 Pro that you can use to get to EU software and then use the global 9 downgrade package to get back to proper 9 firmware.
Convert your T-Mobile (LE2127) to EU via MSM, No unlock.bin needed!
*** Use this at your very own risk. *** You will lose all data *** Backup your working modemst1/2 and persist. If you lose these for any reason, it's unique to your device and not recoverable if you didn't back up (via MSM or other people). ***...
forum.xda-developers.com

Network locked after android 12 update mototorola g pure xt2163-4

Hi guys. So i bought a motorola g pure, xt2163-4 pvt1 with universal software. About 1 year ago from facebook. Phone looked new and it was "factory unlocked" However last night i had an android 12 update, wich i did, but now after the update, my network is locked. And the built in unlock tool at about phone-device unlock, wont seem to work, i get (SERVER COMMUNICATION ERROR CODE=200 MSG=SERVER_NO_CONTENT).
Isaw a couple of fixes on google, however they are for diferent divices and old, i was wondering if anyone here has a solution for this problem. I really apreciate the help. Thanks for reading.
I have the same issue but I don't have an unlocking app or was unlocked via server. Worked fine for months until after the Android 12 update.
ok so ima post a soultion that worked for me. My phone was unlocked via global unlocked, is just a gues, why? well last night i was about to unlock it with global unlock, downloaded the software, hoocked my phone, place my phone in fassboot, conected my pphone to the app, just to chekit it, i did not had any credits to use that unlock option, after reboot, phone was unlocked againg. so you might wanna give it a try. i even wipe the phone to see if the unlocked was ok after factory reset, and it was. so hope this works for someone else.

Categories

Resources