It took me 3 hrs to finally get my unlock code from the phone, and once i put it in on the Motorola website, it tells me that my device is not eligible to be unlocked!!! Anyone know why this may be? Or if there is anything i can do?
whitelightnin3006 said:
It took me 3 hrs to finally get my unlock code from the phone, and once i put it in on the Motorola website, it tells me that my device is not eligible to be unlocked!!! Anyone know why this may be? Or if there is anything i can do?
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Nevermind, i guess it was saying that because i was trying to do it from my phone. It worked from the PC
It wouldnt work for me in IE. did work fine in Firefox tho makes sure you have that long number correct
newalker91 said:
I finally got it to work. I had to make a new Moto account using a different Gmail address. Worked in Google Chrome this time.
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Yea, copying and pasting it from the Windows cmd prompt make it a PITA.
Just be careful to only get the letters/numbers - don't copy . or "INFO", etc. They mention this all on the site, I just completed the process .
Before I get into it, let me just start by saying that I have spoken to MetroPCS and they have confirmed that this phone was specifically set up to use the "Device Unlock" app ONLY, which means that there are no unlock codes or any other procedures(not Chimera or any other one) that will unlock this device.
For those of you who don't know too, you MUST wait until after 90 days of service with MetroPCS on this device before you can unlock it. If you can't wait the 90 days, however, because you're going to travel or because you live outside of the country, I've been told that there is one other way to unlock this device through a third party service that works with MetroPCS and helps you unlock through the app as well, though it is more like "IMEI whitelisting" than an official unlock like you get with MetroPCS and you also have to pay.
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Anyhow, now to get down to it. Here is the information on what you must do.
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1) Wait The 90 Days - Actually, you should know first that MetroPCS does not count the extra day in the months with 31 days as part of the 90.[/B] In other words, if you bought your phone on the 10th of one month say, you have to wait for the 10th to come around again 3 months later.
2) Try Unlocking The Device - Go to the "Device Unlock" app in your app tray and try clicking on the "Permanent Unlock" button to see if it just works for you right away. I was not so lucky myself, but I've been told that it does simply just unlock for some people. If it did unlock that easily for you, then congratulations. That's it. You're done.
(NOTE: Make sure that it is actually unlocked though. See the attached images and step #4 below.)
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If it still isn't unlocked after steps 1 & 2, then please read on...
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3) Call MetroPCS - If it won't unlock, then MetroPCS may have placed a server side lock on your account for whatever reason. In this case, you will need to just call Metro and request that they go into their system and set "Allow Unlock" to "ON" for your device. It only takes them a few seconds to do, but the first 3 people I called some days before didn't even mention or seem to know that their system had this feature, so you have to ask. After they did this for me I was able to successfully unlock the device using the app.
4) Double Check That Your Device Is Actually Unlocked - After unlocking the device the app says that the "Device Is Permanently Unlocked"[/B] and prompts you to reboot. After rebooting though I recommend that you open the "Device Unlock" app again and make sure that it no longer contains the reboot menu(shown in the first picture attached below). If it keeps saying to reboot because the settings are not yet applied, then you are still not unlocked. You want it to look like the second picture I attached below and NOT the first. Try rebooting a few more times to see if this problem fixes itself.
(NOTE: If you still can't unlock fully and have rooted the device and have TWRP and the Xposed framework installed, then you can also try installing an Xposed module called "Good For Enterprise Disable Root Check" to see if that allows the unlock settings to apply. Otherwise just call Metro again to make sure you are unlocked.)
Anyhow, I sincerely hope this information helps you guys in unlocking your device!
A friend of mine has this phone.. and she is not in the USA and had the phone sim locked.. but some guy unlocked it with a box.. and it worths 35 bucks :/
miltonx27 said:
A friend of mine has this phone.. and she is not in the USA and had the phone sim locked.. but some guy unlocked it with a box.. and it worths 35 bucks :/
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Thanks for the input. I don't know much about boxes or how they might bypass MetroPCS's server side lockdown on this device, but I'm assuming they're some sort of universal hacker tool that you hook phones up to and that you have to buy. Probably not a viable solution for most people. Sounds just sketchy enough too to maybe cause your phone's IMEI to get blacklisted. Perhaps there's no other option for those outside of the country who can't get MetroPCS service though? I don't know. :/
Outside US or if you dont want to pay 3 months of 50$ each (i like metro pcs, and use metropcs when in usa, but mostly im away and rather to pay an unlock to mantain the line) You have to pay an imei whitelisting for unlock device app. I found one 100% working for 24$, many cheaper or expensive were suspicious. PM if you want to know
rosalesmiguel said:
Outside US or if you dont want to pay 3 months of 50$ each (i like metro pcs, and use metropcs when in usa, but mostly im away and rather to pay an unlock to mantain the line) You have to pay an imei whitelisting for unlock device app. I found one 100% working for 24$, many cheaper or expensive were suspicious. PM if you want to know
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It's only $40/month for me. I understand though if you're out of the country. Awesome that they'll let you pay to unlock it. Still have to use the device unlock app though yes. It's the only way. Thanks for the info!
Sent from my SM-G360T1 using Tapatalk
Hmm, I have never needed to know this type of info, so I do not know what Sim Unlock is.
Could you explain please?
Thank you,
~ Andrew S.S.
EDIT: So after a quick google search it is fairly obvious what it is.
So all I have to do is wait 90 days, then call them asking for them to unlock my device, then run Device Unlock and my device will be unlocked?
Andrew S.S. said:
Hmm, I have never needed to know this type of info, so I do not know what Sim Unlock is. Could you explain please?
Thank you,
~ Andrew S.S.
EDIT: So after a quick google search it is fairly obvious what it is.
So all I have to do is wait 90 days, then call them asking for them to unlock my device, then run Device Unlock and my device will be unlocked?
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Yeah, it's awesome! After the unlock you can switch your phone to any service provider, but best if all you can use temporary international sim cards if you ever go outside the country and have regular service elsewhere while you travel and just put your MetroPCS account on hold in the meantime. Right now you can not though. Just wait the 90 days and just use the Device Unlock app that should be in your phone after that. If it doesn't work after 90 days of continuous service on this phone, then you do have to call them though and ask them to allow the unlock on their end in their system first. Read my post again maybe for more details about that. Also, it's not really 90 days, it's 3 months to the day, which means the 3rd to the 3rd of the month or the 10th to the 10th of the month or whatever. Hope this helps. Mine's unlocked now and I'm happy.
Sent from my SM-G360T1 using Tapatalk
bogarty said:
Yeah, it's awesome! After the unlock you can switch your phone to any service provider, but best if all you can use temporary international sim cards if you ever go outside the country and have regular service elsewhere while you travel and just put your MetroPCS account on hold in the meantime. Right now you can not though. Just wait the 90 days and just use the Device Unlock app that should be in your phone after that. If it doesn't work after 90 days of continuous service on this phone, then you do have to call them though and ask them to allow the unlock on their end in their system first. Read my post again maybe for more details about that. Also, it's not really 90 days, it's 3 months to the day, which means the 3rd to the 3rd of the month or whatever. Hope this helps. Mine's unlocked now and I'm happy.
Sent from my SM-G360T1 using Tapatalk
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I have had service for well over 90 days, but I have not had this phone for over 90 days. Can I still do it?
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Andrew S.S. said:
I have had service for well over 90 days, but I have not had this phone for over 90 days. Can I still do it?
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No. It's 3 months of service with this device.
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bogarty said:
No. It's 3 months of service with this device.
Sent from my SM-G360T1 using Tapatalk
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Alright thanks
So I removed the unlock app... is there anywhere I can install it back from?
I happen to have one with me now and the device unlock app always shows
"Server not responding please try again later"
bdrew said:
So I removed the unlock app... is there anywhere I can install it back from?
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Unfortunately no. I've tried extracting the apk for people, but it can't be installed properly because it's hardwired into the system.
To get the unlock app on your device again you will either have to...
1) Download the official stock firmware from here and reflash it with ODIN:
http://www.sammobile.com/firmwares/download/53271/G360T1UVU1AOFA_G360T1TMB1AOFA_TMB/
(Instructions are on that page and no data is lost during this painless flashing process.)
Or...
2) Install SlimPickins rom from here:
http://forum.xda-developers.com/showthread.php?p=63868639
It's a much lighter, debloated, version of our stock firmware(which saves you lots of space on your phone). I'm running it myself, but it requires you to have installed...
Root: http://forum.xda-developers.com/showthread.php?p=62859013
And...
TWRP: http://forum.xda-developers.com/showthread.php?p=62955166
Also, you have to install GAPPS(the Google suite with apps like Play Store, etc) separately at the same time you install the rom. This allows you to pick how much space Google apps take up on your phone and which apps you do and do not want.
Anyhow, either option will give you the Device Unlock app back.
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mbond said:
I happen to have one with me now and the device unlock app always shows
"Server not responding please try again later"
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Try connecting via Wi-Fi instead of data. If that doesn't work then try restarting your device and attempting with Wi-Fi again. If it still doesn't work, then it is likely their server being bogged down, so just try waiting awhile(possibly up to a day). Also, I'm sure you are, but just in case you're not, you must be in the US for the app to work.
Sent from my SM-G360T1 using Tapatalk
Not in use bro, seems you are right.I"ll just leave the phone till good reliable unlock is available
Device unlock
Aside from all these extra steps it's pretty easy. I just open my app drawer and opened 'Device Unlock'. Right at the top it said permanent unlock so i clixked it, after 10 seconds if asked if I wanted to reboot. Once it finished rebooting it completely removed the device unlock and said it was permanently done . So if you don't feel like talking to metro to do it just try with the app it worked for me. Saved me 20 mins of being on hold. And shout out to Bogarty and everyone else working to optimize our device !!
Cinomed said:
Aside from all these extra steps it's pretty easy. I just open my app drawer and opened 'Device Unlock'. Right at the top it said permanent unlock so i clixked it, after 10 seconds if asked if I wanted to reboot. Once it finished rebooting it completely removed the device unlock and said it was permanently done . So if you don't feel like talking to metro to do it just try with the app it worked for me. Saved me 20 mins of being on hold. And shout out to Bogarty and everyone else working to optimize our device !!
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Glad it worked for you right off the bat. It didn't for me. Mine was locked on their end. People should definitely just try the app first. That's good advice. Maybe I should include that in the OP. Thanks! They do still have to wait the 90 days of service though as I'm sure you did. Everyone just needs to make sure it no longer shows the reboot menu in the app after rebooting like in the pictures I posted. It may say "device is permanently unlocked", but if they still see reboot options, then the unlock settings have not yet been applied. Mine didn't apply the first few times because of a conflict between security settings and root. Curious if you were rooted at the time as that can pose some issues on some devices as I mentioned.
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Definitely had to wait 90 days and then some.
But the unlocking itself like I said was about 10 secs and a reboot.
Were you rooted when you unlocked the phone ?
bogarty said:
Glad it worked for you right off the bat. It didn't for me. Mine was locked on their end. People should definitely just try the app first. That's good advice. Maybe I should include that in the OP. Thanks! They do still have to wait the 90 days of service though as I'm sure you did. Everyone just needs to make sure it no longer shows the reboot menu in the app after reboot like in the pictures I posted. If they still see that then the unlock settings have not yet been applied. Mine didn't apply the first few times because of a conflict between security settings and root. Curious if you were rooted at the time as that can pose some issues on some devices as I mentioned.
Sent from my SM-G360T1 using Tapatalk
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Yes. So far all I had done was the root.
So, I requested to unlock bootloader and the waiting time is 711 (?!?!) hours which is literally 1 month of waiting time. This time starts counting since I first attempted to unlock the bootloader or when I first created my MI account or something. Thanks in advance.
Yesterday I unlocked mine.
It did it straight away. No wait time.
I have had many Xiaomi phones in the past and my account has unlock approval from before, not sure if that makes a difference.
When you received SMS message from Xiaomi: 'You've been granted the permission to unlock your device...'
mine was 720 hours... i already had an unlock approval from my mi mix original.. i can't do mine until october.
miztahsparklez said:
mine was 720 hours... i already had an unlock approval from my mi mix original.. i can't do mine until october.
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same like me cant wait
Broken.exe said:
So, I requested to unlock bootloader and the waiting time is 711 (?!?!) hours which is literally 1 month of waiting time. This time starts counting since I first attempted to unlock the bootloader or when I first created my MI account or something. Thanks in advance.
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I bought my phone is May, and i had to wait 360 hr,2 weeks.
It seems Xiaomi is extending the unlock time...maybe due to bloatware from resellers...
I had 360hrs waiting time on my first MiMix2S.
I also had it on the second one with the same account and even had to use another PC to unlock it. Really not very user friendly behaviour of Xiaomi.
They also extended the waiting time from 360 to 720hrs. Ridiculous, but still better than Huawei. They won't ever let you unlock your bootloader on their new devices which I think is crazy and completely against the open source idea.
If you can`t wait, you can borrow someone`s account that donot need to wait hours and hours.
Only if someone is that kind.
remember donot sync others account
Has anyone had any problems with this variant? Factory Unlocked to any carrier in the WORLD and no bootloader unlock. Motorola says it's ineligible. Any thoughts?
Articul8Madness said:
Has anyone had any problems with this variant? Factory Unlocked to any carrier in the WORLD and no bootloader unlock. Motorola says it's ineligible. Any thoughts?
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Use a different email address. You have unlocked too many devices in a period of time so it won't let you with that email. Try again with new or alt email.
sosthenisRR said:
Use a different email address. You have unlocked too many devices in a period of time so it won't let you with that email. Try again with new or alt email.
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First I have to wait for the OEM to ungrey. Stll greyed out.
Articul8Madness said:
First I have to wait for the OEM to ungrey. Stll greyed out.
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That should only take 72 to 96 hours if you leave it on and connected to data and/or wifi the whole time.
sosthenisRR said:
That should only take 72 to 96 hours if you leave it on and connected to data and/or wifi the whole time.
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Can you please elaborate? I have the OEM unlock option greyed out. I followed instructions on another thread and factory reset, retried with wifi, no sim, no login, no joy.
Now will this change if I wait 72 hours? I already have a code from motorola, but I'm going on call for work again shortly and I can't leave the sim out for 72 hours. Thanks.
Edit: Just bought the model today, hoping for a LineageOS phone. Third try of the "buy a new phone" strategy, but I got a different model than was advertised, XT2131-1
nibake said:
Can you please elaborate? I have the OEM unlock option greyed out. I followed instructions on another thread and factory reset, retried with wifi, no sim, no login, no joy.
Now will this change if I wait 72 hours? I already have a code from motorola, but I'm going on call for work again shortly and I can't leave the sim out for 72 hours. Thanks.
Edit: Just bought the model today, hoping for a LineageOS phone. Third try of the "buy a new phone" strategy, but I got a different model than was advertised, XT2131-1
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Yes you will need to wait a few days like he said. Just leave it alone, don't reset or anything. Leave the phone booted up and preferably on wifi. It will eventually become available.
wickedxjay said:
Yes you will need to wait a few days like he said. Just leave it alone, don't reset or anything. Leave the phone booted up and preferably on wifi. It will eventually become available.
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So this is really a new thing Motorola/Lenovo is doing? My phone is factory unlocked. XT-2211-2 (I got the 2022 Stylus model factory unlocked no carrier brand). I did manage to get the unlock code from moto's site (Looks like it was just glitchy when i first tried but another poster said keep at it and i did and the 3rd time they mailed it to me) but the OEM is still greyed out. Turned on the phone Sunday. So I have to wait for it to "Trigger"?
wickedxjay said:
Yes you will need to wait a few days like he said. Just leave it alone, don't reset or anything. Leave the phone booted up and preferably on wifi. It will eventually become available.
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Listen to my other post. Leave the sim card in. Leave it on. For 72+ hours. The option should then be ready after that.
Articul8Madness said:
So this is really a new thing Motorola/Lenovo is doing? My phone is factory unlocked. XT-2211-2 (I got the 2022 Stylus model factory unlocked no carrier brand). I did manage to get the unlock code from moto's site (Looks like it was just glitchy when i first tried but another poster said keep at it and i did and the 3rd time they mailed it to me) but the OEM is still greyed out. Turned on the phone Sunday. So I have to wait for it to "Trigger"?
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And as for the xt2211 this is NOT the forum for said device. Please either request one be made or wait. I understand we all get itchy to root and make our devices custom but when the device was just released less than 6 months ago I wouldn't expect much. Sorry guys.
But to answer, yes young Padawan, patience is a must.
sosthenisRR said:
Listen to my other post. Leave the sim card in. Leave it on. For 72+ hours. The option should then be ready after that.
And as for the xt2211 this is NOT the forum for said device. Please either request one be made or wait. I understand we all get itchy to root and make our devices custom but when the device was just released less than 6 months ago I wouldn't expect much. Sorry guys.
But to answer, yes young Padawan, patience is a must.
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Ok. OEM just unlocked so I'm rooting now of my own recognizance.
nibake said:
Can you please elaborate? I have the OEM unlock option greyed out. I followed instructions on another thread and factory reset, retried with wifi, no sim, no login, no joy.
Now will this change if I wait 72 hours? I already have a code from motorola, but I'm going on call for work again shortly and I can't leave the sim out for 72 hours. Thanks.
Edit: Just bought the model today, hoping for a LineageOS phone. Third try of the "buy a new phone" strategy, but I got a different model than was advertised, XT2131-1
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Swinging by to report that this was accurate for me and after the 3 days I was able to cycle developer options and unlock OEM, already got the code from Motorola during the waiting period.
Quick update:
Finally unlocked my 2nd device with this. Letting you guys know that wifi alone will not unlock it. Left it on wifi for 8 days no OEM unlock. Dropped my sim card in it and it unlocked instantly. It also won't turn "on" so to speak, just tap it when it looks like its not active and the prompt will come up like its hidden.