Yes, I have searched the whole forum and after finding mixed answers I decided to post a question myself. I have used the Huawei Bootloader Unlock app from the Play Store in a P10 Lite and it worked fine but it says P20 is not supported. I have read on methods like disassembling the device but that's out of my range. So the question here is: Is there ANY way (apart from the disassembling one) to unlock the bootloader?
Thanks.
TotallyNotInUse said:
Yes, I have searched the whole forum and after finding mixed answers I decided to post a question myself. I have used the Huawei Bootloader Unlock app from the Play Store in a P10 Lite and it worked fine but it says P20 is not supported. I have read on methods like disassembling the device but that's out of my range. So the question here is: Is there ANY way (apart from the disassembling one) to unlock the bootloader?
Thanks.
Click to expand...
Click to collapse
I asked DC_Unlocker Support if they could Unlock my Bootloader on my P10Lite with android 8 ! And they told me after Android 8, and Emui 5+ the P10Lite Devices aren't Supported now.
If their would be a Way or if anyone has an other Idea... DLoad, Flashing Roms Rollback didn't worked for me.
But i would really like to try other Ways if their would be a Chance for a Working Way to Rollback on Android 7. Couse than DC-Unlocker would Work and could Unlock the Bootloader and Root the Phone, Flash TWRP and Doing much other things.
Sent from my [device_name] using XDA-Developers Legacy app
I'd love to know... I have my unlock code, but I have no idea how to use it. I got my code from Huawei before they stopped providing them.
ElChe said:
I'd love to know... I have my unlock code, but I have no idea how to use it. I got my code from Huawei before they stopped providing them.
Click to expand...
Click to collapse
First of all, enable the Developer Option
1. To Enable the Developer Option, Go to your Settings –> System -> About Phone -> Now Tap on the Build Number 7-8 Times until you see a toast message “Developer option enabled“
2. Now go to Developer optiosn in the settings and Enable OEM unlock
3. Download Minimal ADB and Fastboot
4. Turn off your phone and Press Volume Up and Power button simultaneously to open Fastboot mode or enter the command [to enter command, you need to connect your phone to PC using USB Cable]
Code:
adb reboot bootloader
5. now unlock your device’s bootloader with this command line.
Code:
fastboot oem unlock *****************
You need to replace the ****** with the unique unlock code.
Once it is done, you can reboot your phone. Now you can install TWRP Recovery, Custom Kernel, Root or even install Custom ROM. Enjoy!
TotallyNotInUse said:
First of all, enable the Developer Option
1. To Enable the Developer Option, Go to your Settings –> System -> About Phone -> Now Tap on the Build Number 7-8 Times until you see a toast message “Developer option enabled“
2. Now go to Developer optiosn in the settings and Enable OEM unlock
3. Download Minimal ADB and Fastboot
4. Turn off your phone and Press Volume Up and Power button simultaneously to open Fastboot mode or enter the command [to enter command, you need to connect your phone to PC using USB Cable]
Code:
adb reboot bootloader
5. now unlock your device’s bootloader with this command line.
Code:
fastboot oem unlock *****************
You need to replace the ****** with the unique unlock code.
Once it is done, you can reboot your phone. Now you can install TWRP Recovery, Custom Kernel, Root or even install Custom ROM. Enjoy!
Click to expand...
Click to collapse
Wow thanks! I'll get on that this weekend!
Related
unlocking a bootloader is not a piece of cake. You will need to go through some programming codes and you will need to be cautious. Before we proceed further you must remember that doing this will void the warranty of your LG G pro 2 and you yourself will be responsible for any damage.
1. Download Android SDK and install it. It is easily available on internet from any source, install all Google USB drivers.
2. Enable USB debugging as shown in the steps while rooting your device.
3. Plug in the USB cable into your Smartphone and connect it with your PC.
4. Type adb devices > adb reboot bootloader > fastboot devices > fastboot oem unlock.
You have to insert all the commands shown above in the same sequence. Let me make you understand the meaning of these commands.
adb devices: This command will check and navigate whether your device is plugged in and revealed in SDK.
adb reboot bootloader: This command reboots your Smartphone into bootloader.
fastboot devices: This command double checks that your LG G pro 2 is connected.
fastboot oem unlock: This is the final command which will make your device to unlock bootloader.
After typing this command, on you Smartphone a confirmation screen will be shown. You just have to press Volume Up button for yes and Power off button to confirm.
Now you have to just restart your device and your bootloader will be unlocked. Kindly use these tricks with extra care and don’t worry all these tricks are safe and already experimented
What is your opinion on this topic?
unlock already!?
meshk said:
unlocking a bootloader is not a piece of cake. You will need to go through some programming codes and you will need to be cautious. Before we proceed further you must remember that doing this will void the warranty of your LG G pro 2 and you yourself will be responsible for any damage.
1. Download Android SDK and install it. It is easily available on internet from any source, install all Google USB drivers.
2. Enable USB debugging as shown in the steps while rooting your device.
3. Plug in the USB cable into your Smartphone and connect it with your PC.
4. Type adb devices > adb reboot bootloader > fastboot devices > fastboot oem unlock.
You have to insert all the commands shown above in the same sequence. Let me make you understand the meaning of these commands.
adb devices: This command will check and navigate whether your device is plugged in and revealed in SDK.
adb reboot bootloader: This command reboots your Smartphone into bootloader.
fastboot devices: This command double checks that your LG G pro 2 is connected.
fastboot oem unlock: This is the final command which will make your device to unlock bootloader.
After typing this command, on you Smartphone a confirmation screen will be shown. You just have to press Volume Up button for yes and Power off button to confirm.
Now you have to just restart your device and your bootloader will be unlocked. Kindly use these tricks with extra care and don’t worry all these tricks are safe and already experimented
What is your opinion on this topic?
Click to expand...
Click to collapse
if our phone's bootloader can be unlock, we can have twrp now??
false information.
meshk said:
unlocking a bootloader is not a piece of cake. You will need to go through some programming codes and you will need to be cautious. Before we proceed further you must remember that doing this will void the warranty of your LG G pro 2 and you yourself will be responsible for any damage.
1. Download Android SDK and install it. It is easily available on internet from any source, install all Google USB drivers.
2. Enable USB debugging as shown in the steps while rooting your device.
3. Plug in the USB cable into your Smartphone and connect it with your PC.
4. Type adb devices > adb reboot bootloader > fastboot devices > fastboot oem unlock.
You have to insert all the commands shown above in the same sequence. Let me make you understand the meaning of these commands.
adb devices: This command will check and navigate whether your device is plugged in and revealed in SDK.
adb reboot bootloader: This command reboots your Smartphone into bootloader.
fastboot devices: This command double checks that your LG G pro 2 is connected.
fastboot oem unlock: This is the final command which will make your device to unlock bootloader.
After typing this command, on you Smartphone a confirmation screen will be shown. You just have to press Volume Up button for yes and Power off button to confirm.
Now you have to just restart your device and your bootloader will be unlocked. Kindly use these tricks with extra care and don’t worry all these tricks are safe and already experimented
What is your opinion on this topic?
Click to expand...
Click to collapse
Yes this is true for older phones but will NOT work for any variant of the l g pro 2 don't get excited guys....
So I'm wondering how come we can install and use PhilZ Touch recovery if the bootloader is locked. Or has PhilZ recovery image been signed or bumped or what?
Model: MAH-L09C432B156
EMU: 5.0
Android Ver: 7.0 NOT ROOTED!
No access to Devlepoer options for USB Debugging
Hi I have a Huawei Mate 9 which is FRP locked, I have gained the unlocking code from Huawei and have all relevent software and instructions to unlock Bootloader and remove the FRP protecton but I am really struggling with connecting the device in CMD with adb.
I have drivers installed and have allowed connections to phone with HiSuite on device and PC, I am unable to get into Developer settings due to FRP protection bur according to what I have seen in every walkthrough shows that this should not be a problem, even though I am unable to enabe USB debugging. Anyway I did have it connected once but have not been able to since so if anone can tell me where i might be going wrong I would be grateful.
After resetting phone and following instuctions via Huawei to prepare device I hold Vol- and plug in USB to Boot into Fastboot/Recovery mode.
Open CMD and execute Adb.exe in command, after that I enter command \adb devices which gets deamon running but showing no device.
I have tried going into what settings I am able to enter and enable USB in any way possible but still to no joy.
I have looked at posts on here but not found anything that seems to help as yet or I have just not looked in correct place.
Please can someone help as this is frustrating. Thanks Stew.
If you entered fastboot already try "fastboot devices" instead of adb
Did you go into about phone and tap the "build number" 7 times to enable developer options? If so you should be able to access and enable USB debugging
Sent from my MHA-AL00 using XDA-Developers Legacy app
" I have gained the unlocking code from Huawei "
please could you tell me how did you get that frp unlocking code from stupid Huawei?
they didn't answer my emails for one month now!
jr313 said:
Did you go into about phone and tap the "build number" 7 times to enable developer options? If so you should be able to access and enable USB debugging
Sent from my MHA-AL00 using XDA-Developers Legacy app
Click to expand...
Click to collapse
frp lock doesnt matter if you dont have oem unlock permission it wont help try using HWOTA with unlock code
i am in same boat since a month now and unable to bring the device back to life as i dont have usb debugging enabled and oem unlock permission and phone is bricked through huawei own official app and firmware
Hi
Is their a root solution for Sony 3223
Hi, through the official Sony Xperia website, follow their instructions and get an unlock code to unlock your bootloader. Then follow instructions at twrp.me on how to boot TWRP in order to flash stuff. Magisk works.
I will make a comprehensive root guide.
Basically you need to check your device eligibility, and get the code when it's eligible.
Backup your data
Enable USB debugging and allow your host computer.
Make sure OEM Unlocking enabled
Install Sony Companion for drivers.
Download TWRP in development section
Turn the phone off.
Take memory card out and copy the latest Magisk
Press volume up when connecting to host computer, and the phone should show blue light
Check Device Manager. If you see unknown device, pick the driver and user Sony soXXXX (XXXX is the number)
Open command prompt and go to where ADB is.
Enter fastboot devices
If the model showed up, enter the command shown on Sony developer site along with code given
Let the phone boots like new and finish the initial setup.
Turn the phone off
Press volume up when connecting to host computer
Enter fastboot boot and press space once, and drag-and-drop the TWRP into the command prompt and press enter.
Install TWRP and reboot
Thanks for reply I through H3223 was not root able in Oreo?
mchlbenner said:
Thanks for reply I through H3223 was not root able in Oreo?
Click to expand...
Click to collapse
I just bought a new H3223 XA2 Ultra, and it updated all the way to the December 2018 security update. I just enabled developer options, enabled OEM unlock, and got an unlock code from Sony.
I then ran the service menu check on the phone, and it stated that the phone CAN be unlocked.
I haven't done it yet, but yes, you can unlock and root this phone.
I have found a way to unlock bootloader again! (if the normal fastboot command does not work for you!)
I had mine bootloader re-locked for some stupid reason. And my phone stayed at Lenovo logo, So no booting or flashing custom roms again. I had giving up the hope. But after searching on some Chinese website. I found a way and it WORKED! I have now again a unlocked bootloader.
The website is in Chinese but don't worry people you just need to fill in some small data.
1: go to the website : https://www.zui.com/iunlock
fill box 1 your IMEI 1
fill box 2 your SERIAL key (the key that you get when you connect to fastboot and use the command 'Fastboot Devices')
fill box 3 your email
fill box 4 the security code that you see to the right of it ( Four numbers )
check the last box, as accepting the rules for warranty blabla. And click the BLUE BIG button
Now wait and have patience! After a while you will get a email with a file in it. Download that file and put it in your adb folder.
now check your device first if its connected and that you see the serial.
- > Fastboot devices <-
If YES than continue...
Use the command :
Fastboot flash unlock (name_of_the_file).img
after that use command:
fastboot oem unlock-go
And your bootloader is UNLOCKED AGAIN !!! :highfive::good::laugh:
Phone is back to life
Disclaimer: sharing your imei is not safe, other people can easily duplicate it on other phones. Google: ''why you shouldn't share your imei''.
Use this as your last resort if your phone doesn't boot or is bricked. Use a fake imei, follow the process and once or phone is unlocked, update the imei using the link @sth0r created on xda to fix imei for the lenovo z5
xperia_bird said:
I have found a way to unlock bootloader again! (if the normal fastboot command does not work for you!)
I had mine bootloader re-locked for some stupid reason. And my phone stayed at Lenovo logo, So no booting or flashing custom roms again. I had giving up the hope. But after searching on some Chinese website. I found a way and it WORKED! I have now again a unlocked bootloader.
The website is in Chinese but don't worry people you just need to fill in some small data.
1: go to the website : https://www.zui.com/iunlock
fill box 1 your IMEI 1
fill box 2 your SERIAL key (the key that you get when you connect to fastboot and use the command 'Fastboot Devices')
fill box 3 your email
fill box 4 the security code that you see to the right of it ( Four numbers )
check the last box, as accepting the rules for warranty blabla. And click the BLUE BIG button
Now wait and have patience! After a while you will get a email with a file in it. Download that file and put it in your adb folder.
now check your device first if its connected and that you see the serial.
- > Fastboot devices <-
If YES than continue...
Use the command :
Fastboot flash unlock (name_of_the_file).img
after that use command:
fastboot oem unlock-go
And your bootloader is UNLOCKED AGAIN !!! :highfive::good::laugh:
Phone is back to life
Disclaimer: sharing your imei is not safe, other people can easily duplicate it on other phones. Google: ''why you shouldn't share your imei''.
Use this as your last resort if your phone doesn't boot or is bricked. Use a fake imei, follow the process and once or phone is unlocked, update the imei using the link @sth0r created on xda to fix imei for the lenovo z5
Click to expand...
Click to collapse
hi i tried to follow this guide to unlock bootloader but on the lenovo website it is asking for an 8 digit serial number but my lenovo z5 only has 7 digit serial number can you please help
karanzxhao said:
hi i tried to follow this guide to unlock bootloader but on the lenovo website it is asking for an 8 digits but my lenovo z5 only has 7 digits
Click to expand...
Click to collapse
In this case the fastboot command is wrong.
You want to boot the phone up to the landing screen and enter ADB devices in your command prompt. Enter That.
You can also get the correct serial by opening the dialer app and entering *#06# in your touch phone pop-up keypad
Hope that helps!
This was helpful, It worked for me. Thanks.
Guide outdated - this worked for me now
Phone: ZUK Z2 Plus (Z2131)
After having tried many times following this tutorial and never receiving any E-Mail, I found a rather simple solution that worked:
I didn't really expect it to work, so this is from memory, wordings may differ a bit.
First: make backup of your data!
Make sure you have updated ZUI to the latest available version.
Enable developer options ( From your device go to " About -> ZUI version" , scroll down and click " build number " continuously until you see "You are now a developer")
Go to developer Options and look for the toggle "Allow OEM Unlock" (or similar) and set it to enable. Confirm.
Reboot.
The phone automatically performs a factory reset (All Data lost!).
Now you can continue with flashing custom recovery (TWRP) and ROM.
For example use Lineage OS. Instructions: (Sorry, can't post the link)
Finally I can enjoy the phone with custom ROM and up-to-date Android 10.
Is this why I can't see my device when it is in fast boot mode or boot loader mode?
a9REhdDp5V said:
Guide outdated - this worked for me now
Phone: ZUK Z2 Plus (Z2131)
After having tried many times following this tutorial and never receiving any E-Mail, I found a rather simple solution that worked:
I didn't really expect it to work, so this is from memory, wordings may differ a bit.
First: make backup of your data!
Make sure you have updated ZUI to the latest available version.
Enable developer options ( From your device go to " About -> ZUI version" , scroll down and click " build number " continuously until you see "You are now a developer")
Go to developer Options and look for the toggle "Allow OEM Unlock" (or similar) and set it to enable. Confirm.
Reboot.
The phone automatically performs a factory reset (All Data lost!).
Now you can continue with flashing custom recovery (TWRP) and ROM.
For example use Lineage OS. Instructions: (Sorry, can't post the link)
Finally I can enjoy the phone with custom ROM and up-to-date Android 10.
Click to expand...
Click to collapse
You are liar.
This solution will not work, because bootloader still will be locked at this state
(26/09/21) Note.- This tool is primarily for realme 6Pro on RUI2.0, and is expected to work on it without issues. However deep-test apks sometimes work for other devices too... If it's working on yours then good, if not then there's nothing that can be done except find the correct one for your device [c.realme.com]. These tools have in-built checks and I have no idea which parameters it considers, if I had to guess I'd say a certain fw version requirement and the model of chipset. So if you have any device other than RMX2061/3 and this tool didn't work, I'm sorry.
If you've updated to realme UI 2.0 and want to unlock, this will allow you to do it.
Your warranty may now be void.Warning.-
*After unlocking your phone ALL OF YOUR DATA WILL BE ERASED! Backup before you Proceed.*
*After unlocking Widevine L1 will be replaced by Widevine L3, which as of now can't be fixed/patched. If you already had L3 on locked bootloader... My condolences.*
*Safety-Net fails so some banking apps may not work and Play Store certification will be gone*
Prerequisites:
ADB and Fastboot.
Deeptesting APK for A11.
Steps for Unlock:-
Backup your data.
Install deeptesting.apk.
Open the app and click start applying.
Wait for application to be summited and processed.
Minimize the app and head over to developer settings and turn on OEM Unlock and USB Debugging.
Open deeptesting again and click on start in-depth test, the phone will reboot to bootloader. OR manually do that by pressing volume - and power in switched off state.
Connect phone to PC. Open ADB folder and use right click+shift and from the there click on open powershell/cmd here or type cmd in address bar.
Type fastboot flashing unlock(cmd) or ./fastboot flashing unlock(powershell).
Use volume and power button to select unlock the bootloader.
Phone will format and reboot.
*If you had unlocked bootloader and updated from RUI 1.0 --> 2.0, you don't need to repeat this.*
*If you know how to unlock or have unlocked before, Congratulations! Also this guide isn't for you, but you may find the APK useful.*
*For people who are unlocking their device for the first time, make sure when re-locking, all partitions are stock, or you'll have a very bad day... or a week/month if there aren't any service center nearby.*
Thank you
key combinations for fastboot mode not working
dks4deepak said:
key combinations for fastboot mode not working
Click to expand...
Click to collapse
Use adb reboot-bootloader.
debdeep98 said:
Use adb reboot-bootloader.
Click to expand...
Click to collapse
when stuck at boot /recovery destroyed screen. there is no adb.
dks4deepak said:
when stuck at boot /recovery destroyed screen. there is no adb.
Click to expand...
Click to collapse
Locked on custom partitions?
Motherboard change is the only option now.
Good morning,
i tried this deep testing version on my realme 8 5g (android 11 UI 2.0),
but it doesn't work and the message comes out
"Failed to submit application. - This phone model does not support deep testing."
what can I do?
freder_ said:
Good morning,
i tried this deep testing version on my realme 8 5g (android 11 UI 2.0),
but it doesn't work and the message comes out
"Failed to submit application. - This phone model does not support deep testing."
what can I do?
Click to expand...
Click to collapse
Wait for realme to allow bl unlocks on 8 5G.
debdeep98 said:
If you've updated to realme UI 2.0 and want to unlock, this will allow you to do it.
Your warranty may now be void.Warning.-
*After unlocking your phone ALL OF YOUR DATA WILL BE ERASED! Backup before you Proceed.*
*After unlocking Widevine L1 will be replaced by Widevine L3, which as of now can't be fixed/patched. If you already had L3 on locked bootloader... My condolences.*
*Safety-Net fails so some banking apps may not work and Play Store certification will be gone*
Prerequisites:
ABD and Fastboot.
Deeptesting APK for A11.
Steps for Unlock:-
Backup your data.
Install deeptesting.apk.
Open the app and click start applying.
Wait for application to be summited and processed.
Minimize the app and head over to developer settings and turn on OEM Unlock and USB Debugging.
Open deeptesting again and click on start in-depth test, the phone will reboot to bootloader. OR manually do that by pressing volume - and power in switched off state.
Connect phone to PC. Open ADB folder and use right click+shift and from the there click on open powershell/cmd here or type cmd in address bar.
Type fastboot flashing unlock(cmd) or ./fastboot flashing unlock(powershell).
Use volume and power button to select unlock the bootloader.
Phone will format and reboot.
*If you had unlocked bootloader and updated from RUI 1.0 --> 2.0, you don't need to repeat this.*
*If you know how to unlock or have unlocked before, Congratulations! Also this guide isn't for you, but you may find the APK useful.*
*For people who are unlocking their device for the first time, make sure when re-locking, all partitions are stock, or you'll have a very bad day... or a week/month if there aren't any service center nearby.*
Click to expand...
Click to collapse
Deep testing apk you shared doesnt work on realmi 7i UI.2.0 Android 11
DeSmanAryPotter said:
Deep testing apk you shared doesnt work on realmi 7i UI.2.0 Android 11
Click to expand...
Click to collapse
Yeah it's for the 6Pro. When realme allows unlocks on 7i it'll work.
debdeep98 said:
If you've updated to realme UI 2.0 and want to unlock, this will allow you to do it.
Your warranty may now be void.Warning.-
*After unlocking your phone ALL OF YOUR DATA WILL BE ERASED! Backup before you Proceed.*
*After unlocking Widevine L1 will be replaced by Widevine L3, which as of now can't be fixed/patched. If you already had L3 on locked bootloader... My condolences.*
*Safety-Net fails so some banking apps may not work and Play Store certification will be gone*
Prerequisites:
ABD and Fastboot.
Deeptesting APK for A11.
Steps for Unlock:-
Backup your data.
Install deeptesting.apk.
Open the app and click start applying.
Wait for application to be summited and processed.
Minimize the app and head over to developer settings and turn on OEM Unlock and USB Debugging.
Open deeptesting again and click on start in-depth test, the phone will reboot to bootloader. OR manually do that by pressing volume - and power in switched off state.
Connect phone to PC. Open ADB folder and use right click+shift and from the there click on open powershell/cmd here or type cmd in address bar.
Type fastboot flashing unlock(cmd) or ./fastboot flashing unlock(powershell).
Use volume and power button to select unlock the bootloader.
Phone will format and reboot.
*If you had unlocked bootloader and updated from RUI 1.0 --> 2.0, you don't need to repeat this.*
*If you know how to unlock or have unlocked before, Congratulations! Also this guide isn't for you, but you may find the APK useful.*
*For people who are unlocking their device for the first time, make sure when re-locking, all partitions are stock, or you'll have a very bad day... or a week/month if there aren't any service center nearby.*
Click to expand...
Click to collapse
I can not install the app, how can I do?
Facux3 said:
I can not install the app, how can I do?
Click to expand...
Click to collapse
Device and Android version.
nice work
the adb folder is not opening , what to do ? im using windows 10
What do you mean? Access denied? Try downloading platform tools again.
p.pc said:
the adb folder is not opening , what to do ? im using windows 10
Click to expand...
Click to collapse
How about Realme X7 Pro?
lfnisme said:
How about Realme X7 Pro?
Click to expand...
Click to collapse
You can try. See if it works.
App not installed on realme X2 Pro
debdeep98 said:
If you've updated to realme UI 2.0 and want to unlock, this will allow you to do it.
Your warranty may now be void.Warning.-
*After unlocking your phone ALL OF YOUR DATA WILL BE ERASED! Backup before you Proceed.*
*After unlocking Widevine L1 will be replaced by Widevine L3, which as of now can't be fixed/patched. If you already had L3 on locked bootloader... My condolences.*
*Safety-Net fails so some banking apps may not work and Play Store certification will be gone*
Prerequisites:
ABD and Fastboot.
Deeptesting APK for A11.
Steps for Unlock:-
Backup your data.
Install deeptesting.apk.
Open the app and click start applying.
Wait for application to be summited and processed.
Minimize the app and head over to developer settings and turn on OEM Unlock and USB Debugging.
Open deeptesting again and click on start in-depth test, the phone will reboot to bootloader. OR manually do that by pressing volume - and power in switched off state.
Connect phone to PC. Open ADB folder and use right click+shift and from the there click on open powershell/cmd here or type cmd in address bar.
Type fastboot flashing unlock(cmd) or ./fastboot flashing unlock(powershell).
Use volume and power button to select unlock the bootloader.
Phone will format and reboot.
*If you had unlocked bootloader and updated from RUI 1.0 --> 2.0, you don't need to repeat this.*
*If you know how to unlock or have unlocked before, Congratulations! Also this guide isn't for you, but you may find the APK useful.*
*For people who are unlocking their device for the first time, make sure when re-locking, all partitions are stock, or you'll have a very bad day... or a week/month if there aren't any service center nearby.*
Click to expand...
Click to collapse
My device is realme x2 (Chinese rom). when I tried to install the deep testing app it says an app with same signature has already been installed . But I did not install that app never before. How can I do this?
My device is realme x2 (Chinese rom). when I tried to install the deep testing app it says an app with same signature has already been installed . But I did not install that app never before. How can I do this?