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[Solved] Android OS extreme Data usage.

Hey all,
Anyone noticed any recent abnormally high background data utilisation from Android OS (both wifi and mobile?).
UK XT1032, 16GB stock unrooted Tesco firmware currently on 176.44.1. Hangouts, Migrate, Google+, Google Play Music, Google Play Movies & TV, Google Play Games, Google Play Books, & Chrome all disabled. Google Backup and Automatic Restore are on, all of the other Google Services set to Sync automatically. I use Firefox as my browser (with a sync to my laptop Firefox).
I've looked back on the data records for my phone and it looks like the problem started around the 25th of February. This roughly coincides to the last OTA to 176.44.1 which I'm pretty sure I got on the 26th or 27th. The most recent Google Play Services (4.4.43) installed on 1/3/14. The only other thing I can think of is K9 Mail which I installed on the 24th, although I'm struggling to see how a User app could show data used under Android OS.
I've checked my other half's Moto G (8GB UK version - O2 variant, stock unrooted) and she hasn't got this showing up at all. I've compared Sync/Backup settings between the two phones and they are the same, and other than Chrome she has pretty much the same stuff disabled. She doesn't use Firefox, and uses the stock email app with an exchange account.
Wifi
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16/1/14 to 13/2/14 - 311MB (so about 11MB day)
13/2/14 to 25/2/14 - 71.2MB ( about 6 MB day)
25/2/14 to 13/3/14 - 0.93GB ( about 55MB per day)
Mobile Data
15/1/14 to 15/2/14 - 70.19MB ( about 2.5MB per day)
15/2/14 to 25/2/14 - 21.14MB (about 2MB per day)
25/2/14 to 13/3/14 - 275MB (about 16MB per day)
Possible solutions to try
1) Get rid of K9 email for a while (I use it because the stock email app appears to be incompatible with my talktalk.net ISP email account - it receives but can't send).
2) Cache Wipe in Recovery (although I'm pretty sure I've done this once since the last OTA)
3) Remove and then re add my gmail account.
4) Factory Reset.
Before I commence anyone else experiencing this problem, or even better has had the problem and solved it!

Indeed I have the same issue, the one thing I believe that fixed it was turning off Google backup but I am not sure if is a permanent fix or a fix at all, since I renabled it. Try it!

Thanks, switched off Google Backup this morning, and that seems to have sorted it. Android OS only used 336KB of mobile data over 10 hours or so. I'll try and re-enable it later and see what happens.
Sent from my XT1032 using XDA Premium 4 mobile app

neu - smurph said:
Thanks, switched off Google Backup this morning, and that seems to have sorted it. Android OS only used 336KB of mobile data over 10 hours or so. I'll try and re-enable it later and see what happens.
Sent from my XT1032 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Bah!
Turned Google Backup back on just before bed (thinking that 6-7 hours on wifi before going to work would be enough for it to do an initial backup) and then headed for work yesterday- Android OS chewed through another 20MB of mobile data in less than 2 hours.
So a simple disable/re-enable isn't the solution. I'll think I'll go for a Factory Reset. Checked my dates again and the problem definitely coincides with the OTA to 176.44.1 - I got it on the 25th.

Issue solved. Nothing to do with the OTA after all, although the factory reset gave me a valuable clue, when I noticed one of the things restored after a factory reset was my static wallpaper.....so Google Backup and Restore backs up the wallpaper, and I've an automation app installed set up to regularly refresh my wallpaper from the gallery. I created the routines on the 24th. Doh. Backup has been uploading multiple wallpapers everyday.
Tested today with the wallpaper switcher disabled and Backup and Restore enabled - no crazy data use and even better battery life than usual. Wallpaper switcher enabled and Backup and Restore disabled all is also fine. Both enabled gives crazy Android OS data use and noticeably more battery drain.
Sent from my XT1032 using XDA Premium 4 mobile app

[Q] Play store error RPC:S-7:AEC-0

I got my OnePlus one yesterday and all was good, installed a few apps from the playstore.
Then I updated play services and some firmware updates and get a 'RPC:S-7:AEC-0' error when I tried to install/update apps.
I've tried all the usual fixes, clearing data, removing accounts and rebooting and even a factory reset.
Still can't download any apps
Any ideas?

mixedape said:
I got my OnePlus one yesterday and all was good, installed a few apps from the playstore.
Then I updated play services and some firmware updates and get a 'RPC:S-7:AEC-0' error when I tried to install/update apps.
I've tried all the usual fixes, clearing data, removing accounts and rebooting and even a factory reset.
Still can't download any apps
Any ideas?
Click to expand...
Click to collapse
Same here! On my galaxy tab tab 10.1 and my galaxy S4.. Can not update or install apps anymore!

I got a notification saying my Play store services was out of date. Since you have a Galaxy Tab it probably isn't the firmware updates, did you get the same thing?

Same error on all my devices (Galaxy Note 3, Galaxy S III, Onda V975m). I think, it's server bug

I'm chatting with a guy from Play customer services. When I told him I had a OnePlus One he asked me if that was an Android phone

Same issue here on my Note 3 and Nexus 7 (and OnePlus). Get ready because it may be a while. Took over two months when it happened to me back in January of this year. Nothing works. Just something from Google's server side. Don't even waste your time taking steps to try and correct it, has to come from their end. Hopefully it's faster than two months this time.
Sent from my SM-N900P using Tapatalk 2

@jayharper08 i heard you copped an iphone to fix it. ?
Sent from my 1+1

jayharper08 said:
Same issue here on my Note 3 and Nexus 7 (and OnePlus). Get ready because it may be a while. Took over two months when it happened to me back in January of this year. Nothing works. Just something from Google's server side. Don't even waste your time taking steps to try and correct it, has to come from their end. Hopefully it's faster than two months this time.
Sent from my SM-N900P using Tapatalk 2
Click to expand...
Click to collapse
Any ideas as to what the problem was?

mixedape said:
Any ideas as to what the problem was?
Click to expand...
Click to collapse
They never explained it to me. Just one day it started working about a week after I filed a BBB complaint. All they said when it started happening was something with their servers on certain Google accounts.

Hi,
I have exactly the same problem since yesterday on my Note 3 and Nexus 7, I have tried everything new firmware, delete cache and data from play store and services framework, sign out and sign in and several other things but nothing seems to work. I hope they fix it soon

Hellerox said:
Hi,
I have exactly the same problem since yesterday on my Note 3 and Nexus 7, I have tried everything new firmware, delete cache and data from play store and services framework, sign out and sign in and several other things but nothing seems to work. I hope they fix it soon
Click to expand...
Click to collapse
Nothing will work. You can try everything you can think of, but the fix is going to have to come from Google server side. All you're going to do is get frustrated. I can't tell you how many times I waned to throw my phone out the window when this happened to me earlier this year. We'll just have to wait and try and keep calm, lol.

wooooosaaah
Sent from my 1+1

I have this same issue with my Nexus 5, Nexus 7, and the web store. My account is effectively cut off from the Android ecosystem at this point. This freaking sucks.

Eescalation ticket - Error rpc.s-7.aec-0
I have the same problem...
I've contacted Google here in the Netherlands and they made an escalation ticket.
They will give a response within 48 hours. As soon as I hear something from Google I will post it...
Peter

peterwijntje said:
I have the same problem...
I've contacted Google here in the Netherlands and they made an escalation ticket.
They will give a response within 48 hours. As soon as I hear something from Google I will post it...
Peter
Click to expand...
Click to collapse
How did you go about contacting them ?

peterwijntje said:
I have the same problem...
I've contacted Google here in the Netherlands and they made an escalation ticket.
They will give a response within 48 hours. As soon as I hear something from Google I will post it...
Peter
Click to expand...
Click to collapse
That's all we can do is contact them and let them know. Believe me, it is no fun and I feel for anyone who goes through this.
I contacted them last night.
Anyone having issues, please contact them at [email protected]
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"lightbox_share": "Share",
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"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
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Alternatively, open your Play Store, press menu, then select "help". There will be a "contact us" option in the top right. (For US users anyhow. Not sure for other regions) You can request to have them call you.
Sent from my SM-N900P using Tapatalk 2

shaneledford said:
How did you go about contacting them ?
Click to expand...
Click to collapse
I setup a chat session. You can do it by going into the help centre of the Google Play Store
Best regards,
Peter

I have a ticket raised as well. The customer service rep asked me to send some screen shots of the issue, we'll see what happens.

Same here on all my devices.
It sucks; I reset and install an fresh rom ... I have no app now .... Grrrr

I have this on my GNote 2 (Verizon) as of last night; never heard of it before and the dearth of information on the internet indicates it is a pretty obscure problem. I have my phone backed up via TiBu, so I am not too fraught. Support had me factory reset the phone, no dice -- even other accounts can't instal anything.
Left with a phone with no apps, I activated an old iPhone 4s that was one of my kids before the last round of hand me downs. Surprisingly not awful, but the screen is a postage stamp. Boy, do I miss 4G.

Bug in OTA Android 5.0 - Setting crash

When I go to Settings -> "Data Usage" the application crash: "Unfortunately, Settings has stopped".
Someone have the same problem?

I'm on T-Mobile, and have not had a problem with looking at Data Usage. Try reflashing?

No problem here.

SilentGaia said:
I'm on T-Mobile, and have not had a problem with looking at Data Usage. Try reflashing?
Click to expand...
Click to collapse
Per the thread title, he didn't flash the ROM but did the OTA.
matiasggg said:
When I go to Settings -> "Data Usage" the application crash: "Unfortunately, Settings has stopped".
Someone have the same problem?
Click to expand...
Click to collapse
Try going into recovery, wiping the cache partition and rebooting.
If that doesn't work, you might consider doing a factory reset.

CafeKampuchia said:
Per the thread title, he didn't flash the ROM but did the OTA.
Click to expand...
Click to collapse
I don't know why he said OTA, but I don't believe he got OTA - nobody as far as I know has got OTA till now.
Anyway, I don't experience this issue and I don't think this is a bug.

ljesh said:
I don't know why he said OTA, but I don't believe he got OTA - nobody as far as I know has got OTA till now.
Anyway, I don't experience this issue and I don't think this is a bug.
Click to expand...
Click to collapse
People have started getting the OTA hours ago. Right around the time the factory images came online...

OTA filename or link pleaaaase!
That way we can see if the crashing problem can be reproduced
Format cache & dalvik cache, see if that helps.

RoyJ said:
People have started getting the OTA hours ago. Right around the time the factory images came online...
Click to expand...
Click to collapse
I have seen only 1 guy saying he got an OTA and he was a troll using Moto X.
Anyway, the only one that experiences this type of issue is OP and no one else so this is not a bug by default and this thread needs to be closed/deleted.

ljesh said:
I have seen only 1 guy saying he got an OTA and he was a troll using Moto X.
Anyway, the only one that experiences this type of issue is OP and no one else so this is not a bug by default and this thread needs to be closed/deleted.
Click to expand...
Click to collapse
Man I agree. Lock this pointless thread.

I have the same problem, when I try to enter to de data usage configuration the app crahes.
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"lightbox_download": "Download",
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Same problem
I also have a similar problem trying to access language and input. It crashes. Haven't checked data storage setting yet.
Another bug I found, at least for my nexus 7 2013, is for apps that are call-related. Skype, kakaotalk, groove ip, none of them receives voice input from the other side to my device, hence it's muted or screechy.. Skype abruptly ends when attempting video chat, and voice chat doesn't properly start either. Note this is mostly voice apps.
People probably shouldn't conclude it's "pointless" or not without understanding properly what's going on.

yuneshik said:
I also have a similar problem trying to access language and input. It crashes. Haven't checked data storage setting yet.
Another bug I found, at least for my nexus 7 2013, is for apps that are call-related. Skype, kakaotalk, groove ip, none of them receives voice input from the other side to my device, hence it's muted or screechy.. Skype abruptly ends when attempting video chat, and voice chat doesn't properly start either. Note this is mostly voice apps.
People probably shouldn't conclude it's "pointless" or not without understanding properly what's going on.
Click to expand...
Click to collapse
Try to enable the Google Keyboard.

again... i recently install lollipop 5.1 and when i try to open "DATA USAGE" on settings menu, the application shows "unfortunately the application has stopped"... i can't access to this menu
I dont remember how i fixed this problem when i had the same issue with 5.0..... Can anyone help me?
i try with:
- wipe cache
- reset factory
- clear cache of setting app
nothing works

I went to my carrier's office and ask for a new simcard, telling them that the actual was damaged and guess what, it worked!! I finally could use the data usage function!
Try to do that

sebass89 said:
I went to my carrier's office and ask for a new simcard, telling them that the actual was damaged and guess what, it worked!! I finally could use the data usage function!
Try to do that
Click to expand...
Click to collapse
i try to open this feature without the sim card and works! but when i put the sim.... I have the fuc**** issue

matiasggg said:
i try to open this feature without the sim card and works! but when i put the sim.... I have the fuc**** issue
Click to expand...
Click to collapse
Thats true! But try to do what I did, or ask to a friend his own simcard and probably the feature will work.

Old tread but for those still looking; set language to english us and voila !

Google Assistant voice recognition

Hi all,
This is my first Thread but I am long time follower of the forum, thanks for all the amazing work and support!
I am trying to set up the Google Assistant voice recognition on my wife's new Huawei P20 without success.
The first thing that is weird is that on my OnePlus 3 the Assistant asks me to say twice "Ok Google" and twice "Hey Google", whereas on the P20 I am asked to say thrice "Ok Google", like on the older version of the OP3 Assistant.
Is this normal for Huawei? Is Google behind with the integration of the Assistant on the EMUI?
The second (and main!) problem is that after saying 3 times "Ok Google" nothing happens. Every time I say it a check appears so the Assistant can actually hear what I am saying, but after the third time nothing happens and only the "Cancel" button is active.
Is anyone encountering my same issue?
Does anyone have a solution or a workaround? :fingers-crossed:
Many thanks for your time

Hmm I think the hey google is just an app flag.
You could try to clear the data on the Google App. That worked for my P10 when it failed in a similar manner.
Hope it helps

paul678 said:
Hmm I think the hey google is just an app flag.
You could try to clear the data on the Google App. That worked for my P10 when it failed in a similar manner.
Hope it helps
Click to expand...
Click to collapse
Hi Paul, thanks for your suggestion.
I have tried to clear the data on the Google App and also in the Google Play Services but it didn't work.
I rebooted in recovery and wiped the cache and it didn't work.
The only time it worked for a little while was by setting the language to English (US), clearing all the data and rebooting the system.
At start up it asked me to configure the assistant from scratch and the voice control worked.
Then I had the brilliant idea to switch the language to English (UK) and the Voice control toggle went back to off and there was no way to activate it again.
However it's worth noting that on my OP3 the language is English (UK) and it works perfectly, so the only thing I can think of is a problem in the implementation in the EMUI.
I am curious to understand if it works fine on the P10 series.
This is where the process gets stuck
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"lightbox_next": "Next",
"lightbox_previous": "Previous",
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"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
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"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

luigidn said:
Hi Paul, thanks for your suggestion.
I have tried to clear the data on the Google App and also in the Google Play Services but it didn't work.
I rebooted in recovery and wiped the cache and it didn't work.
The only time it worked for a little while was by setting the language to English (US), clearing all the data and rebooting the system.
At start up it asked me to configure the assistant from scratch and the voice control worked.
Then I had the brilliant idea to switch the language to English (UK) and the Voice control toggle went back to off and there was no way to activate it again.
However it's worth noting that on my OP3 the language is English (UK) and it works perfectly, so the only thing I can think of is a problem in the implementation in the EMUI.
I am curious to understand if it works fine on the P10 series.
This is where the process gets stuck
Click to expand...
Click to collapse
Hmm this is very strange. It worked fine on my P10 after clearing app data and on my P20 it worked from the first try :-? I have it in English US though and I didn't try other languages.

Voice recognition
Hi.
After the third time you say Hi Google and the device starts to listen, you have to say something different and the app will search the result. That's what I did and it worked.
Cheers :good:

Had a similar problem, only i couldnt even start the setup, it always said "could not connect".
What i did to solve my problem, i deactivated the google app in the setting, downloaded and installed the most recent version from apkmirror:
https://www.apkmirror.com/apk/googl...le-app-7-26-14-21-arm64-android-apk-download/
then i was able to finish the setup succesfully and it is working for me now.

luigidn said:
Hi Paul, thanks for your suggestion.
I have tried to clear the data on the Google App and also in the Google Play Services but it didn't work.
I rebooted in recovery and wiped the cache and it didn't work.
The only time it worked for a little while was by setting the language to English (US), clearing all the data and rebooting the system.
At start up it asked me to configure the assistant from scratch and the voice control worked.
Then I had the brilliant idea to switch the language to English (UK) and the Voice control toggle went back to off and there was no way to activate it again.
However it's worth noting that on my OP3 the language is English (UK) and it works perfectly, so the only thing I can think of is a problem in the implementation in the EMUI.
I am curious to understand if it works fine on the P10 series.
This is where the process gets stuck
Click to expand...
Click to collapse
try with setting English (Generic) as your main language (long press on this) and Italian(?) as a second.

eighty3 said:
Had a similar problem, only i couldnt even start the setup, it always said "could not connect".
What i did to solve my problem, i deactivated the google app in the setting, downloaded and installed the most recent version from apkmirror:
https://www.apkmirror.com/apk/googl...le-app-7-26-14-21-arm64-android-apk-download/
then i was able to finish the setup succesfully and it is working for me now.
Click to expand...
Click to collapse
This worked for me! Thanks!!!! :good:

ColorOS13 PSA --- Update << This PSA only is relevant for UK users - OP modified

** Removed the initial message as that has been pulled by Oppo **
So i'm leaving the main updates here but the bottom line is this thread now only really applies to the UK region.
Update: 15:00 BST
People working with the tech team to establish what's wrong with os13. They don't believe that there's any risk to your phones or data.
Update 15:09 BST
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"lightbox_next": "Next",
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"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Update 15:18 BST
I've been told that there's some incompatibility issues with the OS which could cause some apps to stop working. They believe at the moment that reinstalling the app will workaround the issue for now
They'll release an updated OS as soon as they can
Update 0926 BST (16/09/22)
Just spoken to the Oppo social rep on messenger and they've informed me that this message really only applies to UK customers.
The team have identified a few minor issues which can cause compatibility issues with some app which they wish to address. In response to this they have withdrawn the update from their side for UK region customers.
Other global customers can proceed with the update as they wish.

Yeah, I saw this about 2 hours after upgrading from the beta to the unstable stable!

TalkTech.info said:
Yeah, I saw this about 2 hours after upgrading from the beta to the unstable stable!
Click to expand...
Click to collapse
I'm running the final release (C.35) and for me it's been fine. Have asked for clarity on what the issue is but no response as yet

highlightshadow said:
I'm running the final release (C.35) and for me it's been fine. Have asked for clarity on what the issue is but no response as yet
Click to expand...
Click to collapse
Yeah not encountered anything yet all the little annoyances from the beta seem fixed.
Though I still need to do a full wipe on my phone because of going up a major version of Android from 12 to Beta and Beta to Stable

Doesn't sound too critical a problem but hang fire if you can is the advice.

Please check the OP -- updated as i learned more

highlightshadow said:
Please check the OP -- updated as i learned more
Click to expand...
Click to collapse
Ah ok nothing major then thankfully.
I'll be Factory Resetting so it should negate this issue anyways as I always manually re-install apps a fresh rather than bring data with them

If I see any issues, I will either factory reset or just try uninstalling and reinstalling the apps that crash!

Hello, I don't know if the same thing happens to someone else, but in the official version the button to activate the automatic brightness has disappeared, in the Beta it was there and now it isn't. The curious thing is that in Android 12 it wasn't there either, it appeared when installing the beta version of android 13.

I don't have the automatic brightness button either.

I guess it's incompatibility with some UK carrier apps or configs then.

I guess this is why I downloaded the 2.6gb update and then it disappeared into the ether when it asked me to install.

highlightshadow said:
I'm running the final release (C.35) and for me it's been fine. Have asked for clarity on what the issue is but no response as yet
Click to expand...
Click to collapse
Could I ask where you downloaded this from ?

Version C.37 is now available -- i used a vpn and downloaded via france using phone update system

The Photos app has been crashing since the 13 update. I've been trying to delete a couple of photos and the app crashes each time, I can't reinstall it, as it's part of the OS. This is actually a major issue for me, it's one of my most-used apps. It might have been nice to get a heads-up not to install the update. Shutting down and restarting do not help.

Cruspies said:
The Photos app has been crashing since the 13 update. I've been trying to delete a couple of photos and the app crashes each time, I can't reinstall it, as it's part of the OS. This is actually a major issue for me, it's one of my most-used apps. It might have been nice to get a heads-up not to install the update. Shutting down and restarting do not help.
Click to expand...
Click to collapse
Only got the device yesterday and upgraded to android 13 factory reset and transferred over. Just checked and can confirm no issues deleting from default gallery here.
I know it's a pita but maybe a reset and restore given the Android upgrade.

benbird7 said:
Only got the device yesterday and upgraded to android 13 factory reset and transferred over. Just checked and can confirm no issues deleting from default gallery here.
I know it's a pita but maybe a reset and restore given the Android upgrade.
Click to expand...
Click to collapse
I've just stumbled on a fix - I'd tried a forced stop of the gallery app and that did nothing, so I thought I'd try deleting the pix with Google Photos. Same issue, repeatedly crashed. So I tried a forced stop on that app and bingo - THAT worked. Phew. Photos finally deleted and the default app is working normally.
Thanks for your reply.