[Q] Play store error RPC:S-7:AEC-0 - ONE Q&A, Help & Troubleshooting

I got my OnePlus one yesterday and all was good, installed a few apps from the playstore.
Then I updated play services and some firmware updates and get a 'RPC:S-7:AEC-0' error when I tried to install/update apps.
I've tried all the usual fixes, clearing data, removing accounts and rebooting and even a factory reset.
Still can't download any apps
Any ideas?

mixedape said:
I got my OnePlus one yesterday and all was good, installed a few apps from the playstore.
Then I updated play services and some firmware updates and get a 'RPC:S-7:AEC-0' error when I tried to install/update apps.
I've tried all the usual fixes, clearing data, removing accounts and rebooting and even a factory reset.
Still can't download any apps
Any ideas?
Click to expand...
Click to collapse
Same here! On my galaxy tab tab 10.1 and my galaxy S4.. Can not update or install apps anymore!

I got a notification saying my Play store services was out of date. Since you have a Galaxy Tab it probably isn't the firmware updates, did you get the same thing?

Same error on all my devices (Galaxy Note 3, Galaxy S III, Onda V975m). I think, it's server bug

I'm chatting with a guy from Play customer services. When I told him I had a OnePlus One he asked me if that was an Android phone

Same issue here on my Note 3 and Nexus 7 (and OnePlus). Get ready because it may be a while. Took over two months when it happened to me back in January of this year. Nothing works. Just something from Google's server side. Don't even waste your time taking steps to try and correct it, has to come from their end. Hopefully it's faster than two months this time.
Sent from my SM-N900P using Tapatalk 2

@jayharper08 i heard you copped an iphone to fix it. ?
Sent from my 1+1

jayharper08 said:
Same issue here on my Note 3 and Nexus 7 (and OnePlus). Get ready because it may be a while. Took over two months when it happened to me back in January of this year. Nothing works. Just something from Google's server side. Don't even waste your time taking steps to try and correct it, has to come from their end. Hopefully it's faster than two months this time.
Sent from my SM-N900P using Tapatalk 2
Click to expand...
Click to collapse
Any ideas as to what the problem was?

mixedape said:
Any ideas as to what the problem was?
Click to expand...
Click to collapse
They never explained it to me. Just one day it started working about a week after I filed a BBB complaint. All they said when it started happening was something with their servers on certain Google accounts.

Hi,
I have exactly the same problem since yesterday on my Note 3 and Nexus 7, I have tried everything new firmware, delete cache and data from play store and services framework, sign out and sign in and several other things but nothing seems to work. I hope they fix it soon

Hellerox said:
Hi,
I have exactly the same problem since yesterday on my Note 3 and Nexus 7, I have tried everything new firmware, delete cache and data from play store and services framework, sign out and sign in and several other things but nothing seems to work. I hope they fix it soon
Click to expand...
Click to collapse
Nothing will work. You can try everything you can think of, but the fix is going to have to come from Google server side. All you're going to do is get frustrated. I can't tell you how many times I waned to throw my phone out the window when this happened to me earlier this year. We'll just have to wait and try and keep calm, lol.

wooooosaaah
Sent from my 1+1

I have this same issue with my Nexus 5, Nexus 7, and the web store. My account is effectively cut off from the Android ecosystem at this point. This freaking sucks.

Eescalation ticket - Error rpc.s-7.aec-0
I have the same problem...
I've contacted Google here in the Netherlands and they made an escalation ticket.
They will give a response within 48 hours. As soon as I hear something from Google I will post it...
Peter

peterwijntje said:
I have the same problem...
I've contacted Google here in the Netherlands and they made an escalation ticket.
They will give a response within 48 hours. As soon as I hear something from Google I will post it...
Peter
Click to expand...
Click to collapse
How did you go about contacting them ?

peterwijntje said:
I have the same problem...
I've contacted Google here in the Netherlands and they made an escalation ticket.
They will give a response within 48 hours. As soon as I hear something from Google I will post it...
Peter
Click to expand...
Click to collapse
That's all we can do is contact them and let them know. Believe me, it is no fun and I feel for anyone who goes through this.
I contacted them last night.
Anyone having issues, please contact them at [email protected]
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"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
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Alternatively, open your Play Store, press menu, then select "help". There will be a "contact us" option in the top right. (For US users anyhow. Not sure for other regions) You can request to have them call you.
Sent from my SM-N900P using Tapatalk 2

shaneledford said:
How did you go about contacting them ?
Click to expand...
Click to collapse
I setup a chat session. You can do it by going into the help centre of the Google Play Store
Best regards,
Peter

I have a ticket raised as well. The customer service rep asked me to send some screen shots of the issue, we'll see what happens.

Same here on all my devices.
It sucks; I reset and install an fresh rom ... I have no app now .... Grrrr

I have this on my GNote 2 (Verizon) as of last night; never heard of it before and the dearth of information on the internet indicates it is a pretty obscure problem. I have my phone backed up via TiBu, so I am not too fraught. Support had me factory reset the phone, no dice -- even other accounts can't instal anything.
Left with a phone with no apps, I activated an old iPhone 4s that was one of my kids before the last round of hand me downs. Surprisingly not awful, but the screen is a postage stamp. Boy, do I miss 4G.

Related

Google now zombie notification

Google now keep this playing a notification about package that was delivered last year. The fedex website says it was delivered. I know it's not my device because this s persistent across upgrades and software resets, it's in the cloud.
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"lightbox_download": "Download",
"lightbox_share": "Share",
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"lightbox_toggle_sidebar": "Toggle sidebar"
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Maybe I'm wrong, but doesn't Google now get this info from your Gmail inbox, try deleting email from inbox.
Sent from my Nexus 5 using Tapatalk
dcos said:
Maybe I'm wrong, but doesn't Google now get this info from your Gmail inbox, try deleting email from inbox.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I did that, about last December. Still keeps showing up, and now I get an error if I click show email.
I just don't want this thing to stay around for the next 10 years haha. I can imagine when we all have permanent contact lenses google glasses thing the thing waking me up every night to let me know my plasti dip is being delivered 10 years ago.
I was hoping this thread was about a google now easter egg...
josemedina said:
I was hoping this thread was about a google now easter egg...
Click to expand...
Click to collapse
You wish it's literally what the title says the Google now notification that I cannot kill, it just comes back from the dead everytime
josemedina said:
I was hoping this thread was about a google now easter egg...
Click to expand...
Click to collapse
Me Too, I got really excited. I also forgot the topic I was reading and thought maybe it was an awesome theme
adriangb said:
Google now keep this playing a notification about package that was delivered last year. The fedex website says it was delivered. I know it's not my device because this s persistent across upgrades and software resets, it's in the cloud.
Click to expand...
Click to collapse
Look at your Google Wallet. I've noticed that sometimes the packages are located in the tracking of Google Wallet.
justinisloco said:
Me Too, I got really excited. I also forgot the topic I was reading and thought maybe it was an awesome theme
Look at your Google Wallet. I've noticed that sometimes the packages are located in the tracking of Google Wallet.
Click to expand...
Click to collapse
Well it was from Amazon and they don't accept Google Wallet so I don't think it would be stored there. I check just in case no Amazon or plastidip listed
adriangb said:
Well it was from Amazon and they don't accept Google Wallet so I don't think it would be stored there. I check just in case no Amazon or plastidip listed
Click to expand...
Click to collapse
I know that, but even half of my Amazon orders show up in my Google Wallet.
Here's an example...(speaking of zombies)
Sent from my Nexus 5 using Tapatalk
justinisloco said:
I know that, but even half of my Amazon orders show up in my Google Wallet.
Here's an example...(speaking of zombies)
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Interesting. I had checked the desktop website, but now I checked the mobile app and yes I see my Amazon purchases. This one is missing however, possibly because of the deleted email I guess. Shouldn't have done that.
adriangb said:
Interesting. I had checked the desktop website, but now I checked the mobile app and yes I see my Amazon purchases. This one is missing however, possibly because of the deleted email I guess. Shouldn't have done that.
Click to expand...
Click to collapse
You sure its not archived anywhere by accident? That's another way. What about just pressing the 3 dots next to the notification and seeing if you can clear it?
Sent from my Nexus 5 using Tapatalk
justinisloco said:
You sure its not archived anywhere by accident? That's another way. What about just pressing the 3 dots next to the notification and seeing if you can clear it?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Nope deleted for sure. I can clear the notification, but it comes back after a couple of days. I don't remember what the options where when clicking the dots, but I think it was just "do you want to keep receiving updates based on your emails?"

Bug in OTA Android 5.0 - Setting crash

When I go to Settings -> "Data Usage" the application crash: "Unfortunately, Settings has stopped".
Someone have the same problem?
I'm on T-Mobile, and have not had a problem with looking at Data Usage. Try reflashing?
No problem here.
SilentGaia said:
I'm on T-Mobile, and have not had a problem with looking at Data Usage. Try reflashing?
Click to expand...
Click to collapse
Per the thread title, he didn't flash the ROM but did the OTA.
matiasggg said:
When I go to Settings -> "Data Usage" the application crash: "Unfortunately, Settings has stopped".
Someone have the same problem?
Click to expand...
Click to collapse
Try going into recovery, wiping the cache partition and rebooting.
If that doesn't work, you might consider doing a factory reset.
CafeKampuchia said:
Per the thread title, he didn't flash the ROM but did the OTA.
Click to expand...
Click to collapse
I don't know why he said OTA, but I don't believe he got OTA - nobody as far as I know has got OTA till now.
Anyway, I don't experience this issue and I don't think this is a bug.
ljesh said:
I don't know why he said OTA, but I don't believe he got OTA - nobody as far as I know has got OTA till now.
Anyway, I don't experience this issue and I don't think this is a bug.
Click to expand...
Click to collapse
People have started getting the OTA hours ago. Right around the time the factory images came online...
OTA filename or link pleaaaase!
That way we can see if the crashing problem can be reproduced
Format cache & dalvik cache, see if that helps.
RoyJ said:
People have started getting the OTA hours ago. Right around the time the factory images came online...
Click to expand...
Click to collapse
I have seen only 1 guy saying he got an OTA and he was a troll using Moto X.
Anyway, the only one that experiences this type of issue is OP and no one else so this is not a bug by default and this thread needs to be closed/deleted.
ljesh said:
I have seen only 1 guy saying he got an OTA and he was a troll using Moto X.
Anyway, the only one that experiences this type of issue is OP and no one else so this is not a bug by default and this thread needs to be closed/deleted.
Click to expand...
Click to collapse
Man I agree. Lock this pointless thread.
I have the same problem, when I try to enter to de data usage configuration the app crahes.
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Same problem
I also have a similar problem trying to access language and input. It crashes. Haven't checked data storage setting yet.
Another bug I found, at least for my nexus 7 2013, is for apps that are call-related. Skype, kakaotalk, groove ip, none of them receives voice input from the other side to my device, hence it's muted or screechy.. Skype abruptly ends when attempting video chat, and voice chat doesn't properly start either. Note this is mostly voice apps.
People probably shouldn't conclude it's "pointless" or not without understanding properly what's going on.
yuneshik said:
I also have a similar problem trying to access language and input. It crashes. Haven't checked data storage setting yet.
Another bug I found, at least for my nexus 7 2013, is for apps that are call-related. Skype, kakaotalk, groove ip, none of them receives voice input from the other side to my device, hence it's muted or screechy.. Skype abruptly ends when attempting video chat, and voice chat doesn't properly start either. Note this is mostly voice apps.
People probably shouldn't conclude it's "pointless" or not without understanding properly what's going on.
Click to expand...
Click to collapse
Try to enable the Google Keyboard.
again... i recently install lollipop 5.1 and when i try to open "DATA USAGE" on settings menu, the application shows "unfortunately the application has stopped"... i can't access to this menu
I dont remember how i fixed this problem when i had the same issue with 5.0..... Can anyone help me?
i try with:
- wipe cache
- reset factory
- clear cache of setting app
nothing works
I went to my carrier's office and ask for a new simcard, telling them that the actual was damaged and guess what, it worked!! I finally could use the data usage function!
Try to do that
sebass89 said:
I went to my carrier's office and ask for a new simcard, telling them that the actual was damaged and guess what, it worked!! I finally could use the data usage function!
Try to do that
Click to expand...
Click to collapse
i try to open this feature without the sim card and works! but when i put the sim.... I have the fuc**** issue
matiasggg said:
i try to open this feature without the sim card and works! but when i put the sim.... I have the fuc**** issue
Click to expand...
Click to collapse
Thats true! But try to do what I did, or ask to a friend his own simcard and probably the feature will work.
Old tread but for those still looking; set language to english us and voila !

com.qti.service.colorservice chews up my data plan

Hello,
today i was a bit shocked when i noticed that i already have used half of my data plan without even noticing. The culprit is shown as "Android OS", specifically "com.qti.service.colorservice"
What does this even do!? I froze it with titanium backup, no sideffects for now
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Sent from my Pixel using XDA-Developers mobile app
You may have saved me a lot of data. I just checked my data usage and my android os has used the most by 3 gb over Play Music, and I stream quite a bit. There is a lot of packages listed and the one you listed is in there. Not sure what it does but I froze it with TiBU too, just in case in was the data eater.
GeekMcLeod said:
You may have saved me a lot of data. I just checked my data usage and my android os has used the most by 3 gb over Play Music, and I stream quite a bit. There is a lot of packages listed and the one you listed is in there. Not sure what it does but I froze it with TiBU too, just in case in was the data eater.
Click to expand...
Click to collapse
Please take another look, i hoped freezing would help, but freezing the process did not solve the issue as it seems, my android os data usage jumped up another 200 MB in the last few hours since my post. something is going wrong there, and i can't see what is happening in the background...
noonecanhide said:
Please take another look, i hoped freezing would help, but freezing the process did not solve the issue as it seems, my android os data usage jumped up another 200 MB in the last few hours since my post. something is going wrong there, and i can't see what is happening in the background...
Click to expand...
Click to collapse
I know Google chrome put my data through the roof. I changed it so there was no background data used on it.
zaksimmermon said:
I know Google chrome put my data through the roof. I changed it so there was no background data used on it.
Click to expand...
Click to collapse
Data used by Chrome shouldn't come up as Android OS though. That is what is using our data.
GeekMcLeod said:
Data used by Chrome shouldn't come up as Android OS though. That is what is using our data.
Click to expand...
Click to collapse
Ahh I misread the post. My apologies!
zaksimmermon said:
Ahh I misread the post. My apologies!
Click to expand...
Click to collapse
It's all good dude. Always good to try and help out.
noonecanhide said:
Please take another look, i hoped freezing would help, but freezing the process did not solve the issue as it seems, my android os data usage jumped up another 200 MB in the last few hours since my post. something is going wrong there, and i can't see what is happening in the background...
Click to expand...
Click to collapse
Check your usage for the past 3 days. Mine has only used 2.97 me in the last 3 days. But in the last 2 weeks, when I first got it and rooted it, it used 4 GB. It may be just from set up that it uses so much data.
Having the exact same issue. It has used 2.3gb of data in just over a week and almost 8gb on wifi. Whatever it is need a way to stop it, tried freezing it but nothing works
I bet it is a rogue app or many that hasn't been fixed or updated for 7.1. Try removing all old apps and adding back one by one. This is a common issue with new versions of Android
Sent from my sailfish using XDA Labs
After applying the november OTA there is no further increase. For now, we'll see
Sent from my Pixel using XDA-Developers mobile app
This also happened to me prior to updating to the latest November update.
Was everyone who was affected rooted? (I am)
Obligatory ss
blk_jack said:
This also happened to me prior to updating to the latest November update.
Was everyone who was affected rooted? (I am)
Click to expand...
Click to collapse
I was rooted and it also seems to be fixed in the November update for me
I got the phone with the November update already on it and I have not seen this issue. Has anyone figured out what this service actually does?
I had Android OS used 1.5 GB of my data using Project Fi, they refunded the data but I don't know if the November patch fixed it. I feel like the OTA update was the issue to begin with, since it kept failing to update until I did it manually.
Haha maybe you guys not only have bad app, it might be one which is serving malware to your cell...
https://www.google.ca/search?client...9GMKHXfCDUEQ1QIITSgA&biw=412&bih=660&dpr=2.63
I couldn't find any legit use of that qti service.... But people talking about it as malware....
Sent from my sailfish using XDA Labs
can i just greenify it?
varun.gid said:
can i just greenify it?
Click to expand...
Click to collapse
Greenify doesn't fix it, only way so far is applying the update. You can root on the latest update so no reason not to do it.
Assuming your rooted, what's happening is the seamless update feature is repeatedly downloading and attempting to install in background and failing since there is root. Turn off automatic updates in developer options and/or sideload newest ota
Sent from my Pixel XL using Tapatalk
Having the same issue, but also constantly failing to update manually. Could you share information or links for sideloading the patch please?

Question Stuttering Issues on Just-Recived Red Magic Pro 7

Fired the phone up to find even the simplest games (Candy Crush!) freeze for a second over and over (audio, also) while playing, never mind even trying to load Genshin Impact. Reset twice and still the same. It even affects YouTube vidoes, hell, ANY video. Red Magic US Canada site is wonky and very difficult to get hold of someone or even a return form. Anyone else having this problem?
jeepguynola said:
Fired the phone up to find even the simplest games (Candy Crush!) freeze for a second over and over (audio, also) while playing, never mind even trying to load Genshin Impact. Reset twice and still the same. It even affects YouTube vidoes, hell, ANY video. Red Magic US Canada site is wonky and very difficult to get hold of someone or even a return form. Anyone else having this problem?
Click to expand...
Click to collapse
With gaming performance I don't have any issue and no stuttering at all. Are you running the game with game space switch on?
What is btw your software version here in Europe it's NX709J_EUcommon_V4.08
Yes, Game Space, everything. Even videos stall. I think I just got a bad one, but getting hold of soemone to return is a nightmare. Hmmm...my version is NX709J_UNcommon_V3.08 with no option to upgrade.
jeepguynola said:
Yes, Game Space, everything. Even videos stall. I think I just got a bad one, but getting hold of soemone to return is a nightmare. Hmmm...my version is NX709J_UNcommon_V3.08 with no option to upgrade.
Click to expand...
Click to collapse
hmm kinda weird i hope they provide the full rom for Global version on the site. or maybe a update with some fixes but we already know that the software support on redmagic phones are bad.
I THINK I finally figured it out. Once you set everything up and update apps, there is ANOTHER prompt to Finish Setting Up Your RedMagic Pro 7. If you hit that, it really doesn't do anything other than says it's finishing up, and after it's done THAT's when the stuttering begins on videos and games. Unfortunately, the prompt keeps popping up daily, which you can dismiss but only for the day, as it rears its head the next day. Anyway, working fine now and I really like the phone. But beware, good luck getting anything other than canned responses from the Nubia support line. I kept insisting I wanted to return the phone and they kept asking additional questions about the make/model, etc. which was just going to continue until the 2-week return period was up. If anyone discovers a way to delete this prompt, please let me know.
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"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
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jeepguynola said:
I THINK I finally figured it out. Once you set everything up and update apps, there is ANOTHER prompt to Finish Setting Up Your RedMagic Pro 7. If you hit that, it really doesn't do anything other than says it's finishing up, and after it's done THAT's when the stuttering begins on videos and games. Unfortunately, the prompt keeps popping up daily, which you can dismiss but only for the day, as it rears its head the next day. Anyway, working fine now and I really like the phone. But beware, good luck getting anything other than canned responses from the Nubia support line. I kept insisting I wanted to return the phone and they kept asking additional questions about the make/model, etc. which was just going to continue until the 2-week return period was up. If anyone discovers a way to delete this prompt, please let me know.
Click to expand...
Click to collapse
Have you tried updating the phones the firmware on the site is newer version.
You can download the zip file on your phone and update the phone using the local software update mode.
Maybe you can clear the cache of the Google apps.
For me the Google play store system update is stuck on December update for now.
I've cleared the cache on just about everything. Stupid question, but where can I find the firmware version on my phone? I dont see it anywhere under About Phone
jeepguynola said:
I've cleared the cache on just about everything. Stupid question, but where can I find the firmware version on my phone? I dont see it anywhere under About Phone
Click to expand...
Click to collapse
Go to system update and you will see the region and the version .
i had this same problem on my redmagic 7. I posted a youtube video that i had to show to the redmagic repair. I ended up sending it back for a refund and getting the redmagic 7 pro.
I finally figured it out, after the setup, it came back with a "Finish setting Up Your Phone" prompt, which caused the stuttering after reboot. There was nothing else to set up anyway, so I reinstalled, ignored the prompt and disabled the Android Set-Up function, buried somewhere deep. It worked and since the recent updates have had no problem whatsoever. Nubia help is awful they just keep repeating things and telling me they're working on it.
Koudy69 said:
Have you tried updating the phones the firmware on the site is newer version.
You can download the zip file on your phone and update the phone using the local software update mode.
Maybe you can clear the cache of the Google apps.
For me the Google play store system update is stuck on December update for now.
Click to expand...
Click to collapse
I've got the NX709J... running on
NX709J_UNCommon_V3.19 and I'm having same issue... Wasn't doing it on the previous version 3.17.. you can try updating using ADB.. work for me
Dont update from 4.17 to 4.19
This update broken stability system.
Now shuttering phone. when browsing the internet, do i generally feel that the system is not running smoothly now.Phone charging slowed when temperature is above 40 ° from 100w to 50-70w. is it possible to roll back the updates? without losing data?

ColorOS13 PSA --- Update << This PSA only is relevant for UK users - OP modified

** Removed the initial message as that has been pulled by Oppo **
So i'm leaving the main updates here but the bottom line is this thread now only really applies to the UK region.
Update: 15:00 BST
People working with the tech team to establish what's wrong with os13. They don't believe that there's any risk to your phones or data.
Update 15:09 BST
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Update 15:18 BST
I've been told that there's some incompatibility issues with the OS which could cause some apps to stop working. They believe at the moment that reinstalling the app will workaround the issue for now
They'll release an updated OS as soon as they can
Update 0926 BST (16/09/22)
Just spoken to the Oppo social rep on messenger and they've informed me that this message really only applies to UK customers.
The team have identified a few minor issues which can cause compatibility issues with some app which they wish to address. In response to this they have withdrawn the update from their side for UK region customers.
Other global customers can proceed with the update as they wish.
Yeah, I saw this about 2 hours after upgrading from the beta to the unstable stable!
TalkTech.info said:
Yeah, I saw this about 2 hours after upgrading from the beta to the unstable stable!
Click to expand...
Click to collapse
I'm running the final release (C.35) and for me it's been fine. Have asked for clarity on what the issue is but no response as yet
highlightshadow said:
I'm running the final release (C.35) and for me it's been fine. Have asked for clarity on what the issue is but no response as yet
Click to expand...
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Yeah not encountered anything yet all the little annoyances from the beta seem fixed.
Though I still need to do a full wipe on my phone because of going up a major version of Android from 12 to Beta and Beta to Stable
Doesn't sound too critical a problem but hang fire if you can is the advice.
Please check the OP -- updated as i learned more
highlightshadow said:
Please check the OP -- updated as i learned more
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Ah ok nothing major then thankfully.
I'll be Factory Resetting so it should negate this issue anyways as I always manually re-install apps a fresh rather than bring data with them
If I see any issues, I will either factory reset or just try uninstalling and reinstalling the apps that crash!
Hello, I don't know if the same thing happens to someone else, but in the official version the button to activate the automatic brightness has disappeared, in the Beta it was there and now it isn't. The curious thing is that in Android 12 it wasn't there either, it appeared when installing the beta version of android 13.
I don't have the automatic brightness button either.
I guess it's incompatibility with some UK carrier apps or configs then.
I guess this is why I downloaded the 2.6gb update and then it disappeared into the ether when it asked me to install.
highlightshadow said:
I'm running the final release (C.35) and for me it's been fine. Have asked for clarity on what the issue is but no response as yet
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Click to collapse
Could I ask where you downloaded this from ?
Version C.37 is now available -- i used a vpn and downloaded via france using phone update system
The Photos app has been crashing since the 13 update. I've been trying to delete a couple of photos and the app crashes each time, I can't reinstall it, as it's part of the OS. This is actually a major issue for me, it's one of my most-used apps. It might have been nice to get a heads-up not to install the update. Shutting down and restarting do not help.
Cruspies said:
The Photos app has been crashing since the 13 update. I've been trying to delete a couple of photos and the app crashes each time, I can't reinstall it, as it's part of the OS. This is actually a major issue for me, it's one of my most-used apps. It might have been nice to get a heads-up not to install the update. Shutting down and restarting do not help.
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Only got the device yesterday and upgraded to android 13 factory reset and transferred over. Just checked and can confirm no issues deleting from default gallery here.
I know it's a pita but maybe a reset and restore given the Android upgrade.
benbird7 said:
Only got the device yesterday and upgraded to android 13 factory reset and transferred over. Just checked and can confirm no issues deleting from default gallery here.
I know it's a pita but maybe a reset and restore given the Android upgrade.
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I've just stumbled on a fix - I'd tried a forced stop of the gallery app and that did nothing, so I thought I'd try deleting the pix with Google Photos. Same issue, repeatedly crashed. So I tried a forced stop on that app and bingo - THAT worked. Phew. Photos finally deleted and the default app is working normally.
Thanks for your reply.

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