I flashed the crDroid ROM onto my stock g7 Power, no problems. Flashed gApps and Magisk, everything ok. I did all of this while the device was unactivated and with the SIM card not in it. Everything works fine. But when I activated the device on the Sprint network and inserted the SIM card, I get no data. I know people have said you can manually edit the APNs in the Mobile Network settings, but the problem for me is, there is no APN option in that menu. However, when I remove the SIM card, I DO see the APN settings option there, but of course the whole menu is grayed out because the SIM card is removed. Has anyone else been able to customize and root one of these phones for use on the US Sprint network? Should I use a different ROM? Any suggestions would be helpful.
Tsuroshi said:
I flashed the crDroid ROM onto my stock g7 Power, no problems. Flashed gApps and Magisk, everything ok. I did all of this while the device was unactivated and with the SIM card not in it. Everything works fine. But when I activated the device on the Sprint network and inserted the SIM card, I get no data. I know people have said you can manually edit the APNs in the Mobile Network settings, but the problem for me is, there is no APN option in that menu. However, when I remove the SIM card, I DO see the APN settings option there, but of course the whole menu is grayed out because the SIM card is removed. Has anyone else been able to customize and root one of these phones for use on the US Sprint network? Should I use a different ROM? Any suggestions would be helpful.
Click to expand...
Click to collapse
Hey there... This is just a possibility...
A while back, I put my sister's CDMA sim into a custom Rom-ed phone. Couldn't add an APN for the life of me. And then, duh , it turns out it was because the phone radio was set on LTE/UMTS (auto)... Is your radio set for LTE/CDMA?
motolio said:
Hey there... This is just a possibility...
A while back, I put my sister's CDMA sim into a custom Rom-ed phone. Couldn't add an APN for the life of me. And then, duh , it turns out it was because the phone radio was set on LTE/UMTS (auto)... Is your radio set for LTE/CDMA?
Click to expand...
Click to collapse
Turns out it was on "LTE/CDMA/UMTS auto (PRL)". I changed it to "LTE/CDMA auto (PRL)" which is what the Sprint network uses, I'm pretty sure. That did seem to change some things, but I still don't see any APN settings and I still don't have data, unfortunately.* I think this ROM is just not set up to work on the Sprint network? Maybe I'll try flashing a different one.
Tsuroshi said:
Turns out it was on "LTE/CDMA/UMTS auto (PRL)". I changed it to "LTE/CDMA auto (PRL)" which is what the Sprint network uses, I'm pretty sure. That did seem to change some things, but I still don't see any APN settings and I still don't have data, unfortunately.* I think this ROM is just not set up to work on the Sprint network? Maybe I'll try flashing a different one.
Click to expand...
Click to collapse
Here's a how to video on getting a working apn in a device. Works perfectly on my end.
Tsuroshi said:
I flashed the crDroid ROM onto my stock g7 Power, no problems. Flashed gApps and Magisk, everything ok. I did all of this while the device was unactivated and with the SIM card not in it. Everything works fine. But when I activated the device on the Sprint network and inserted the SIM card, I get no data. I know people have said you can manually edit the APNs in the Mobile Network settings, but the problem for me is, there is no APN option in that menu. However, when I remove the SIM card, I DO see the APN settings option there, but of course the whole menu is grayed out because the SIM card is removed. Has anyone else been able to customize and root one of these phones for use on the US Sprint network? Should I use a different ROM? Any suggestions would be helpful.
Click to expand...
Click to collapse
Did you ever get it going? When I install Pixel Experience + I have no apns at all. Not in system/product/etc or product/etc which is where they are supposed to be located. So I just paste apn.conf.xml in the system/product/etc and set 0644 then go to networks and internet/mobile networks/access point names and hit reset to default and data's on , reboot afterwards and it's all fine. What's your model # on your device? Also are you sure your sim card isn't damaged? When they crack sometimes it's impossible to see with the naked eye. And technically you're not on Sprint anymore you're on T-Mobile because they finally finished the deal and Tmo now owns Sprint. (Which is a really good thing imo) ;p if and when you do get your issue resolved be sure and save your apn.conf.xml and upload it to Google drive or something so you'll have it if you need it again. I noticed that the first APN xml files I linked you to I had apn.config.xml for the name and that's not correct supposed to be apn.conf.xml My bad on that. Sometimes I drink a lot of coffee. [emoji41]
Sent from my [device_name] using XDA-Developers Legacy app
Is sprint already not cdma?
motolio said:
Is sprint already not cdma?
Click to expand...
Click to collapse
No nothing has changed at this time. Sprint's still CDMA
Sent from my moto g(7) power using XDA-Developers Legacy app
flash713 said:
No nothing has changed at this time. Sprint's still CDMA
Click to expand...
Click to collapse
All cdma phones go both ways since around 2015 cdma phones don't use sim card for calling or texting if u use the data then u use sim card aka gsm.Sprint is not going to change for at least 3 years on there current phone plans as for going to gsm only do not know as most companies are fashing out cdma cause it old tec .That is what I have found out from T-Mobile web sight
roadkill42 said:
All cdma phones go both ways since around 2015 cdma phones don't use sim card for calling or texting if u use the data then u use sim card aka gsm.Sprint is not going to change for at least 3 years on there current phone plans as for going to gsm only do not know as most companies are fashing out cdma cause it old tec .That is what I have found out from T-Mobile web sight
Click to expand...
Click to collapse
Please tell me more about CDMA also using GSM because they are two different technologies.. CDMA was used by USA military back in ww2 to send messages safely and GSM is what most the world uses. CDMA has always been more of a USA tech while GSM has always been pretty much what everyone else uses. They both send information in different ways. They do not work the same or together far as I know.
If you want to be more compatible with development use a GSM carrier like Metro, T-Mobile because GSM is what still rules the world far as phone tech goes. And we here in the USA only make up a small piece of the world far as development goes.
Related
Hello, I bought a SIM card from straight talk hoping to use it on my merge because I have seen people online that says I can do that as long as i have my SIM card unlocked. But after I got the card activated and put it in my phone it don't work. I try changing to GSM and using their APN but I have no signal, the mobile network just stays unchecked and I cannot check it. After a few minutes my phone suggests switching over to global mode and i do have mobile signal then but still no connection with anything. I called the straight talk woman and she told me it only works with AT&T or T-Mobile phones but it just don't make any sense to me that you have to have one of those previous carious just to get them as a new carrier? Am I missing something here?
Fixed
deathknight842 said:
Hello, I bought a SIM card from straight talk hoping to use it on my merge because I have seen people online that says I can do that as long as i have my SIM card unlocked. But after I got the card activated and put it in my phone it don't work. I try changing to GSM and using their APN but I have no signal, the mobile network just stays unchecked and I cannot check it. After a few minutes my phone suggests switching over to global mode and i do have mobile signal then but still no connection with anything. I called the straight talk woman and she told me it only works with AT&T or T-Mobile phones but it just don't make any sense to me that you have to have one of those previous carious just to get them as a new carrier? Am I missing something here?
Click to expand...
Click to collapse
Thanks to the helpful people over at 2fastroms and their quick response I found out that you have to have the 1.06.00.0910 verizon radio flashed to your system. You have to install the radio in the boot-loader and not the recovery menu, it took me a minute to figure that one out. Just informing anyone that has the same problem as me because I could not find it anywhere else on the web. Anyway credit to jianC for the help.
With GSM it's easy - you take out your SIM card, and you are off that SIM's network.
Presumably the Nexus 5 will work for voice and 3G without the SIM card. Is there some way to turn off CDMA (yes, I know that if there is no SIM I can just turn off all cellular data. But that's not my question.)
If you mean temporarily, you can always do the old standby of airplane mode. Enable airplane mode, then enable whatever wireless services you want (Wifi, Bluetooth). The airplane mode will keep the cellular modem completely off.
ronwi2 said:
With GSM it's easy - you take out your SIM card, and you are off that SIM's network.
Presumably the Nexus 5 will work for voice and 3G without the SIM card. Is there some way to turn off CDMA (yes, I know that if there is no SIM I can just turn off all cellular data. But that's not my question.)
Click to expand...
Click to collapse
There should be options under networks to select cdma or gsm. Will find out tomorrow
lafester said:
There should be options under networks to select cdma or gsm. Will find out tomorrow
Click to expand...
Click to collapse
Now that the phone has been out in the wild for a while does anyone know the answer to this question?
The N5 does not allow voice or 3g without a sim for some reason. Perhaps someone will figure out a way to bypass this check at some point.
You can also pick and choose between gsm only, cdma only, lte only etc no problem.
lafester said:
The N5 does not allow voice or 3g without a sim for some reason. Perhaps someone will figure out a way to bypass this check at some point.
You can also pick and choose between gsm only, cdma only, lte only etc no problem.
Click to expand...
Click to collapse
So if you take out the SIM, and you are on Sprint, you can't make phone calls or use 3G data?
I know the Sprint LTE Iphones will work if the SIM is removed, just without LTE.
Maybe that's just a way of keeping things clear to the user - your phone has the identity of whatever SIM you have in at any given time.
lafester said:
The N5 does not allow voice or 3g without a sim for some reason. Perhaps someone will figure out a way to bypass this check at some point.
You can also pick and choose between gsm only, cdma only, lte only etc no problem.
Click to expand...
Click to collapse
That's kinda crappy. What if you want to use another CDMA only provider?
pclov3r said:
That's kinda crappy. What if you want to use another CDMA only provider?
Click to expand...
Click to collapse
I don't think it is compatible with any other CDMA only provider - certainly not with Verizon. Who else is there? Metro is going GSM/LTE.
Or perhaps the SIM is necessary to pick the CDMA provider - most CDMA phones are carreir specific, and they just default to the carrier associated with the phone. In other words, if you turn on an unactivated Sprint or Verizon phone, it automatically goes to the correct carrier. If the Nexus 5 has access to more than one CDMA carrier, perhaps the SIM is the method of selecting the carrier.
I
ronwi2 said:
I don't think it is compatible with any other CDMA only provider - certainly not with Verizon. Who else is there? Metro is going GSM/LTE.
Or perhaps the SIM is necessary to pick the CDMA provider - most CDMA phones are carreir specific, and they just default to the carrier associated with the phone. In other words, if you turn on an unactivated Sprint or Verizon phone, it automatically goes to the correct carrier. If the Nexus 5 has access to more than one CDMA carrier, perhaps the SIM is the method of selecting the carrier.
I
Click to expand...
Click to collapse
PagePlus is one who runs on Verizon and allows any phone. No LTE tho with them.
Also, The carrier on most CDMA phone is determined by the PRL file. This tells the phone which towers to communicate with and it can be changed.
http://en.wikipedia.org/wiki/Preferred_Roaming_List
pclov3r said:
PagePlus is one who runs on Verizon and allows any phone. No LTE tho with them.
Also, The carrier on most CDMA phone is determined by the PRL file. This tells the phone which towers to communicate with and it can be changed.
http://en.wikipedia.org/wiki/Preferred_Roaming_List
Click to expand...
Click to collapse
Presumably then the PRL is preloaded on the Nexus 5 - hence it knows to look for Sprint.
I believe Page Plus as a Verizon MVNO and will only activate Verizon phones, or their own (Page Plus) phones.
ronwi2 said:
I believe Page Plus as a Verizon MVNO and will only activate Verizon phones, or their own (Page Plus) phones.
Click to expand...
Click to collapse
They will activate any CDM phone for a except few exceptions such as if the phone is ESN banned on Verizon, PrePaid Verizon phones, Verizon iphones and Verizon blackberry devices. It's a well known unofficial policy.
To add backing of this you can see my signature
Due to hearing that problem I might look at a S4 or something. I generally like the build quality of Samsung much better than LG.
ronwi2 said:
So if you take out the SIM, and you are on Sprint, you can't make phone calls or use 3G data?
I know the Sprint LTE Iphones will work if the SIM is removed, just without LTE.
Maybe that's just a way of keeping things clear to the user - your phone has the identity of whatever SIM you have in at any given time.
Click to expand...
Click to collapse
Just checked again... you CAN make calls however data is unavailable.
lafester said:
Just checked again... you CAN make calls however data is unavailable.
Click to expand...
Click to collapse
Interesting, but doesn't really make sense that 3G data is unavailable. If you put a GSM LTE SIM in and select CDMA only, will it make calls on Sprint? (Don't mean to tell you what to do, but I think it would be an interesting thing to find out if you were so inclined.)
pclov3r said:
They will activate any CDM phone for a except few exceptions such as if the phone is ESN banned on Verizon, PrePaid Verizon phones, Verizon iphones and Verizon blackberry devices. It's a well known unofficial policy.
To add backing of this you can see my signature
Due to hearing that problem I might look at a S4 or something. I generally like the build quality of Samsung much better than LG.
Click to expand...
Click to collapse
Well, that might be an interesting back door into Verizon. I wonder if there is some way that the Nexus 5 can be flashed or otherwise work on Page Plus. I get there would be no LTE, however.
ronwi2 said:
Well, that might be an interesting back door into Verizon. I wonder if there is some way that the Nexus 5 can be flashed or otherwise work on Page Plus. I get there would be no LTE, however.
Click to expand...
Click to collapse
I hope so but i'm thinking it's going to require some software modification.
pclov3r said:
I hope so but i'm hearing it's going to require some software modification it appears.
Click to expand...
Click to collapse
I guess I really don't understand how CDMA works. With GSM, if the phone is unlocked, it works on any network. CDMA always seems to involve flashing. Although I believe there is so me sort of lock on CDMA phones as well (after all, MSL = Master Subsidy Lock.) I wonder if the CDMA side of the phone is locked to Sprint (we know from other posts there is an MSL code for these phones.)
ronwi2 said:
I guess I really don't understand how CDMA works. With GSM, if the phone is unlocked, it works on any network. CDMA always seems to involve flashing. Although I believe there is so me sort of lock on CDMA phones as well (after all, MSL = Master Subsidy Lock.) I wonder if the CDMA side of the phone is locked to Sprint (we know from other posts there is an MSL code for these phones.)
Click to expand...
Click to collapse
Sure, And you can obtain and change that.
pclov3r said:
Sure, And you can obtain and change that.
Click to expand...
Click to collapse
Is there a way to check the MSL settings without a Sprint SIM?
The #.#.3282#.#. dialer menu doesn't work with a T-Mobile sim...
satadru said:
Is there a way to check the MSL settings without a Sprint SIM?
The #.#.3282#.#. dialer menu doesn't work with a T-Mobile sim...
Click to expand...
Click to collapse
In my experience, none of the *#*#xxxxx#*#* codes work without the SIM inserted. You might even need to be activated on Sprint at the time.
Just to clarify, CDMA in this thread includes WCDMA(3g) too?
So the phone will either go GSM or LTE only, which 3g or HSDPA/HSPA are not available by options?
To start my phone was working fine using Sprint
I decided to see how T-Mobile Service was in my area by using a T-Mobile SIM, it was awful.
So I poped my Sprint SIM back in and I thought everything was working fine. Then I noticed that my LTE data works but I cannot make calls.
When I try to make a call it will switch to 3G with 3 bars and say Searching for Service.
I have tried several factory resets w/o any resolution.
My phone is not rooted
Nexus 5, running 4.4.4 Stock..
Suggestions please
jarod73 said:
To start my phone was working fine using Sprint
I decided to see how T-Mobile Service was in my area by using a T-Mobile SIM, it was awful.
So I poped my Sprint SIM back in and I thought everything was working fine. Then I noticed that my LTE data works but I cannot make calls.
When I try to make a call it will switch to 3G with 3 bars and say Searching for Service.
I have tried several factory resets w/o any resolution.
My phone is not rooted
Nexus 5, running 4.4.4 Stock..
Suggestions please
Click to expand...
Click to collapse
*#*#4636#*#* what is that set to? If you set to 1x only, can you make a call?
I have never used another Sim, my only advice is call Sprint and see if they can issue a reprovision on your line. If they can't help you, try to RMA the device. If you flashed a stock image and still have the problem... The problem can only really be in two places, the hardware or the service provider.
Also, I'm pretty sure you checked but make sure your Sprint APN is correct and active.
MrObvious said:
*#*#4636#*#* what is that set to? If you set to 1x only, can you make a call?
Click to expand...
Click to collapse
I'm not sure what you mean.. but this is what is set under phone:
LTE/GSM/CDMA auto (PRL)
CELLInfoList Rate 2147483647
TheLastSidekick said:
I have never used another Sim, my only advice is call Sprint and see if they can issue a reprovision on your line. If they can't help you, try to RMA the device. If you flashed a stock image and still have the problem... The problem can only really be in two places, the hardware or the service provider.
Also, I'm pretty sure you checked but make sure your Sprint APN is correct and active.
Click to expand...
Click to collapse
I'm not totally positive how to check/correct the Sprint APN
I tried chatting w/ sprint w/o resolution, i've not called them yet
jarod73 said:
I'm not totally positive how to check/correct the Sprint APN
I tried chatting w/ sprint w/o resolution, i've not called them yet
Click to expand...
Click to collapse
http://buzzmobile.us/sprint-apn-settings-android-us/
TheLastSidekick said:
http://buzzmobile.us/sprint-apn-settings-android-us/
Click to expand...
Click to collapse
I do not have access to that..Access Point Names is not an option when I get to the Mobile Network Settings Screen..
The other thing that bugs me about that is when I go to http://www.mcc-mnc.com/
I see this and do not know what's the most up to date even if I did have access:
MCC MNC ISO Country Country Code Network
310 2 us United States 1 Sprint Spectrum
310 120 us United States 1 Sprint Spectrum
311 490 us United States 1 Sprint Spectrum
311 880 us United States 1 Sprint Spectrum
311 870 us United States 1 Sprint Spectrum
312 190 us United States 1 Sprint Spectrum
316 010 us United States 1 Sprint Spectrum
Don't think it goes by date maybe an area code or zip format..? For example I have 310-Tmobile and I live on the east coast of the United States. Do you also have the Google Play edition N5 or the one from Sprint? Our experiences may vary because I have a Google Play Edition N5.
TheLastSidekick said:
Don't think it goes by date maybe an area code or zip format..? For example I have 310-Tmobile and I live on the east coast of the United States. Do you also have the Google Play edition N5 or the one from Sprint? Our experiences may vary because I have a Google Play Edition N5.
Click to expand...
Click to collapse
I have the Google Play Edition, 32G
Hmm, wonder if the Sim card holds the information and when Android detects Sprint APN, maybe it disables itself? So if you can't change the APN, it's probably not wrong. Definitely contact your service provider and have them took a look at resetting the connection to your phone.
TheLastSidekick said:
Hmm, wonder if the Sim card holds the information and when Android detects Sprint APN, maybe it disables itself? So if you can't change the APN, it's probably not wrong. Definitely contact your service provider and have them took a look at resetting the connection to your phone.
Click to expand...
Click to collapse
I just left the Sprint store, they had no idea what was wrong with it... I even had to show them how to get into the service menus
if you dont mind wiping the phone completely and flashing the stock images, give that a try. it worked for my friend when he did that.
jarod73 said:
To start my phone was working fine using Sprint
I decided to see how T-Mobile Service was in my area by using a T-Mobile SIM, it was awful.
So I poped my Sprint SIM back in and I thought everything was working fine. Then I noticed that my LTE data works but I cannot make calls.
When I try to make a call it will switch to 3G with 3 bars and say Searching for Service.
I have tried several factory resets w/o any resolution.
My phone is not rooted
Nexus 5, running 4.4.4 Stock..
Suggestions please
Click to expand...
Click to collapse
with the sprint sim card in,
switch to these settings in attachments,
re-choose sprint in APN (may take a while),
after successful apn update, update profile,
reboot TWICE..
done..
j'vai said:
with the sprint sim card in,
switch to these settings in attachments,
re-choose sprint in APN (may take a while),
after successful apn update, update profile,
reboot TWICE..
done..
Click to expand...
Click to collapse
That's my current settings
jarod73 said:
That's my current settings
Click to expand...
Click to collapse
did you try?
what happened?
j'vai said:
did you try?
what happened?
Click to expand...
Click to collapse
That's my current settings... so nothing happened
jarod73 said:
That's my current settings... so nothing happened
Click to expand...
Click to collapse
"..with the sprint sim card in,
switch to these settings in attachments,
re-choose sprint in APN (may take a while),
after successful apn update,
update profile,
reboot TWICE.."
....
doing those steps afterwards, now, you can get lte still, but make no phone calls..?
just making sure..
sometimes, when I switch to my truphone sim card which uses tmobile,
these are the steps I have to perform to grab sprint back properly, the rebooting twice, & apn select (which I rarely complete) does it..
rebooting twice with my sprint sim back in usually corrects it; sometimes it's set to global & searches for truphone even when the sprint sim is in, yet another reboot fixes it..
j'vai said:
"..with the sprint sim card in,
switch to these settings in attachments,
re-choose sprint in APN (may take a while),
after successful apn update,
update profile,
reboot TWICE.."
....
doing those steps afterwards, now, you can get lte still, but make no phone calls..?
just making sure..
sometimes, when I switch to my truphone sim card which uses tmobile,
these are the steps I have to perform to grab sprint back properly, the rebooting twice, & apn select (which I rarely complete) does it..
rebooting twice with my sprint sim back in usually corrects it; sometimes it's set to global & searches for truphone even when the sprint sim is in, yet another reboot fixes it..
Click to expand...
Click to collapse
yes, ive tried that.. no success
Change *#*#4636#*#* to LTE/CDMA Auto PRL and see if it works. Try CDMA auto as well and maybe CDMA only. Another option is *#*#72786#*#* which completely wipes your data programming. That may work.
Sent from my Nexus 5 using XDA Free mobile app
MrObvious said:
Change *#*#4636#*#* to LTE/CDMA Auto PRL and see if it works. Try CDMA auto as well and maybe CDMA only. Another option is *#*#72786#*#* which completely wipes your data programming. That may work.
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
This, this, and this. This is essentially a reprovision. If this doesn't work, (and again, you said you flashed the factory image, right?) I would RMA this device since we haven't even hit a year yet.
Precautions to take before RMA, flash factory image, lock bootloader, reset tamperflags. Check General for more information.
Edit : Factory reset as in just wiping the user data will surely do nothing for this problem, you're going to need to default back to a clean stock ROM and see what happens then (to clarify, I wasn't sure if you had performed a factory reinstall or a data wipe)
Hey Folks,
I have a Nexus 5, which I bought from the Play store and have been using on Sprint for the past year. I'm switching carriers to AT&T and would like to know if my device will work on their network. I went to an AT&T store and tried swapping out my SIM for one of theres but the "AT&T" logo didn't show up on my phone and I wasn't able to use voice/text/data. Then, when I tried swapping my sprint SIM back in I had a ton of trouble, in the end, the sprint store had to factory reset my phone to get it to work again. I guess my question is, are there any specific settings that need to be changed or a specific manner in which i switch the SIM cards to get it to work on AT&T? A Sprint rep told me it work on AT&T but that can't be right, the phone is unlocked after all. Any and all input is welcomed!
A lot of people here use ATT me included. You'll have to change your APN to ATT. You also will have to give them your phones IMEI. After that you'll be all set.
theesotericone said:
A lot of people here use ATT me included. You'll have to change your APN to ATT. You also will have to give them your phones IMEI. After that you'll be all set.
Click to expand...
Click to collapse
I used to switch sims between ting(sprint MVNO) and ATT since I work in areas sometimes that does not have att service, and I never had a problem going between the two. Did you try to reset the radio on the phone?
theesotericone said:
A lot of people here use ATT me included. You'll have to change your APN to ATT. You also will have to give them your phones IMEI. After that you'll be all set.
Click to expand...
Click to collapse
chapelfreak said:
I used to switch sims between ting(sprint MVNO) and ATT since I work in areas sometimes that does not have att service, and I never had a problem going between the two. Did you try to reset the radio on the phone?
Click to expand...
Click to collapse
Hey guys,
I looked for APN settings on my phone and googled it but I couldn't find those options. I tried updating the profile before, updating the PRL, restarting it multiple times and turning the radio on and off. Also tried switching the network type between Global and LTE options multiple times, which only worked < 1% of the time. Finally, I went to the sprint store where they did a factory reset and now it only works on 3G (no LTE). This is a family plan where we're switching to ATT permanently. My sister is sending me some sort of "customized" SIM card for my phone (they took all of my phones info) that should work on ATT. When I go into ATT again to test out my phone, are there any specific settings I need to change or a certain manner in which I switch the SIM cards to test my phone if it works? I wanna test it with a random ATT sim first and not my "customized" SIM card because our ATT line isn't activated as yet, only sprint is.
I am having problems connecting to TotalWireless Mobile Data with my new Pixel 2. (I can make calls and get texts without problem - just no access to Mobile Data). I have been on the phone with Customer Service (with Google, TotalWireless and Verizon - which provides the service for TotalWireless) and nothing we have tried has helped (Factory Resets, new SIM, etc). We've even had 3 way conversations and no one can figure it out.
First, I am wondering if anyone else out there has successfully connected a new Pixel 2 to Total Wireless. One of the customer service reps thought perhaps the phone was "too new" to be supported on their network. If I know someone has succeeded, that would be helpful.
Second, the Verizon Customer Service guy said the problem is that I can't edit my APN Settings. When I go to "Settings / Network & Internet / Mobile Network / Access Point Names" I am given an error: "Access Point Name settings are not available for this user". Google confirmed there is no way to enable this option. It sounds like more recent versions of Android stopped allowing users to edit these values - instead they are automatically set by the carrier. The carrier said if I could enter "TRACFONE.VZWENTP" for Name and Access Point Value it would fix my issue.
I have debated trying to root the phone, but it sounds a bit too complicated for me. (I did try to enable some of the Developer Options on the phone, and I tried to Reset the APN values but nothing helped.). I know my SIM card is good because when I put it in my daughter's phone, her phone and Mobile Data worked fine.
The Google Pixel 2 allows Google Customer Service to do a screenshare on your phone (a new feature....and only if you give them access). They can't actually click on any buttons - you have to do that. That is a nice feature. But, they didn't find any way to get around this APN issue either.
Does anyone have any other suggestions for how to edit APN settings on the Google Pixel 2 without gaining ROOT access. While I am an engineer, the process does sound a bit too complicated and risky to try on a brand new (and expensive) phone.
Thanks.
Same for me. I use Tracfone with Verizion and I cannot add a new APN to the empty list as well.
You can't make a new one?
Sent from my Pixel 2 using Tapatalk
No. Verizon doesn't allow you to change APN.
Tidbits said:
You can't make a new one?
Sent from my Pixel 2 using Tapatalk
Click to expand...
Click to collapse
nealllee said:
No. Verizon doesn't allow you to change APN.
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So no + to make a new one. That sucks.
Sent from my Pixel 2 using Tapatalk
---------- Post added at 09:23 AM ---------- Previous post was at 09:16 AM ----------
Google store or Verizon bought?
Blue color?
If Google and no
Try factory reset without the sim.
Go through setup
Go in and try and add a apn.
Then put in your sim.
Sent from my Pixel 2 using Tapatalk
Same exact issue for me. On phone with Total Wireless and they are just instructing me to change the APN settings which pop up as "Access Point Names are not available for this user." Phone/SMS working fine but mobile data is never going to get through without the proper APN. Looking online for some sort of profile setting that can be opened on the net that will set the APN to the correct settings without having to manually enter them (i've done that with iPhones in the past) but i don't have high hopes.
Sadly, this beautiful piece of hardware may soon be heading back to the google popup.
Same issue here. New Pixel 2 5-inch on Straight Talk Wireless - which uses Verizon towers. Says "Access point names are not available for this user" and I can't add an APN, edit an APN, see a list of APNs, etc. - only option in three-dot menu is to reset to defaults. I've factory reset the phone four times, checked the sim's placement, etc. Have been on phone and chat with both Google and Straight Talk for hours and they can't fix it. Latest is Google had me put phone into developer mode and create and submit a bug report. If they don't fix it soon I'm sending it back to Google. Ridiculous for Google's flagship, $800 phone to have such a fundamental problem.
Orangwutang said:
Same issue here. New Pixel 2 5-inch on Straight Talk Wireless - which uses Verizon towers. Says "Access point names are not available for this user" and I can't add an APN, edit an APN, see a list of APNs, etc. - only option in three-dot menu is to reset to defaults. I've factory reset the phone four times, checked the sim's placement, etc. Have been on phone and chat with both Google and Straight Talk for hours and they can't fix it. Latest is Google had me put phone into developer mode and create and submit a bug report. If they don't fix it soon I'm sending it back to Google. Ridiculous for Google's flagship, $800 phone to have such a fundamental problem.
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Did you buy the Blue or bought a Pixel intended for Verizon(popups also is Verizon)
If you did then I believe best to return it and get an unlocked one. Then the options would be different.
If one of you guys have an unlocked version. Try factory reset WITHOUT the sim in it and go through the setup process. Once that done try putting in the sim and restart the phone. Then see if you can switch the APN.
Sent from my Pixel 2 using Tapatalk
I had this problem activating on Straight Talk. I actually put a sim in from another Verizon MVNO and it added the APN for me. FWIW, it was Page Plus. I used to be on their plans before switching to Straight Talk. I kept the sim just in case I wanted to switch back some day. Just swapping sims made the APN for Verizon pop up with the wrong name. I changed the name to the correct one, then I was good to go.
lightningdude said:
I had this problem activating on Straight Talk. I actually put a sim in from another Verizon MVNO and it added the APN for me. FWIW, it was Page Plus. I used to be on their plans before switching to Straight Talk. I kept the sim just in case I wanted to switch back some day. Just swapping sims made the APN for Verizon pop up with the wrong name. I changed the name to the correct one, then I was good to go.
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Wow. this is super interesting. Will give it a shot. I can't wait for Page Plus to figure out why no one is sticking on their plans.
I bought the totally unlocked Pixel from the Google store. (Not the one that is pre-configured with Verizon as the carrier)
I did try several factory resets - with and without the SIM card. (These phones comes with some eSIM so do work without a SIM - unlike the new iPhones).
No matter which way I restarted, was never able to add an APN. This feature seems to be disabled in newer Android versions. And the "Reset" option (under three dots in APN menu) didn't change anything.
gesrowley said:
I bought the totally unlocked Pixel from the Google store. (Not the one that is pre-configured with Verizon as the carrier)
I did try several factory resets - with and without the SIM card. (These phones comes with some eSIM so do work without a SIM - unlike the new iPhones).
No matter which way I restarted, was never able to add an APN. This feature seems to be disabled in newer Android versions. And the "Reset" option (under three dots in APN menu) didn't change anything.
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Might need to put in a T-Mobile SIM or some other sim that'll let you modify the APN. The swap.
Sent from my Pixel 2 using Tapatalk
I got mine working. I took out the Straight Talk Wireless (Verizon) sim and put in an old, inactive sim from another network (Mobiphone from Vietnam - the only sim I had lying around). That allowed me to edit the APN settings, and I edited one of the Mobiphone settings so that the name and APN were both TRACFONE.VZWENTP, then saved it. Then swapped the Straight Talk Wireless (Verizon) sim back in and was still able to see the TRACFONE.VZWENTP APN. I selected that and my LTE mobile data immediately started working. What a pain in the ass. Still amazed that such a hokey workaround was required to get an $800+ flagship phone working, but at least it's working. Good luck!
I'm having the same issues, no mobile data or sms pics. Brand new unlocked google pixel 2 xl. Was with Net10 and tried 4 hours with their support and no love. Then switched to Total Wireless and no luck either and have spent 5 hours with their support people and 4 hours with google support and their both clueless. A factory reset of the phone did not help.
granitepeaker said:
I'm having the same issues, no mobile data or sms pics. Brand new unlocked google pixel 2 xl. Was with Net10 and tried 4 hours with their support and no love. Then switched to Total Wireless and no luck either and have spent 5 hours with their support people and 4 hours with google support and their both clueless. A factory reset of the phone did not help.
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The above mentioned trick work, thanks. First I tried my earlier Net10 sim and the APN settings weren't imported. Then I was able to find one of my older Straight Talk sim cards and the Pixel 2 imported its APN settings and then I was able to edit it to Total Wireless APN settings and put the TW sim back in and now I'm in business. Wonder if this is google's fault or the way TW and Net10 makes their sim cards. I suppose i'm satisfied for now, but good grief!
Interesting that using an old SIM card might help you edit APN settings...
Orangwutang said:
I got mine working. I took out the Straight Talk Wireless (Verizon) sim and put in an old, inactive sim from another network (Mobiphone from Vietnam - the only sim I had lying around). That allowed me to edit the APN settings, and I edited one of the Mobiphone settings so that the name and APN were both TRACFONE.VZWENTP, then saved it. Then swapped the Straight Talk Wireless (Verizon) sim back in and was still able to see the TRACFONE.VZWENTP APN. I selected that and my LTE mobile data immediately started working. What a pain in the ass. Still amazed that such a hokey workaround was required to get an $800+ flagship phone working, but at least it's working. Good luck!
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So interesting that entering an old SIM card worked! When talking to Google support, the woman said she too was seeing that the APN menu was disabled on the sample Pixel 2 she had in the support center. I got the impression from her that this was an Android 8.0.0 feature and NOT related to the carrier I had chosen. I saw another post in another thread about someone taking an old (larger) SIM card (from their old cell phone) and they cut it down to fit in the Pixel 2 phone (which is a smaller SIM) and that it worked. Perhaps I'll have to try that!
Thanks!
gesrowley said:
So interesting that entering an old SIM card worked! When talking to Google support, the woman said she too was seeing that the APN menu was disabled on the sample Pixel 2 she had in the support center. I got the impression from her that this was an Android 8.0.0 feature and NOT related to the carrier I had chosen. I saw another post in another thread about someone taking an old (larger) SIM card (from their old cell phone) and they cut it down to fit in the Pixel 2 phone (which is a smaller SIM) and that it worked. Perhaps I'll have to try that!
Thanks!
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Adding APN settings didn't work on the Pixel 1 either. Not sure if this is Google's fault or Total Wiress / Net10.
granitepeaker said:
The above mentioned trick work, thanks. First I tried my earlier Net10 sim and the APN settings weren't imported. Then I was able to find one of my older Straight Talk sim cards and the Pixel 2 imported its APN settings and then I was able to edit it to Total Wireless APN settings and put the TW sim back in and now I'm in business. Wonder if this is google's fault or the way TW and Net10 makes their sim cards. I suppose i'm satisfied for now, but good grief!
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The only old SIM card I have (from TMobile) is too big. Does anyone know if it will work if I just go in and buy an unactivated SIM card at the TMobile store (for 10$) and try it with that? Or will the phone not accept the SIM until it gets activated with that service? (I don't want TMobile - I want Total Wireless service). If I asked a friend to borrow their SIM card, would making the APN changes alter their SIM in any way they might not like?
gesrowley said:
The only old SIM card I have (from TMobile) is too big. Does anyone know if it will work if I just go in and buy an unactivated SIM card at the TMobile store (for 10$) and try it with that? Or will the phone not accept the SIM until it gets activated with that service? (I don't want TMobile - I want Total Wireless service). If I asked a friend to borrow their SIM card, would making the APN changes alter their SIM in any way they might not like?
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You can always ask a friend if they have T-Mobile. I believe it doesn't have to be active because if you try to do anything it routes you to T-Mobile portals.
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Old T-Mobile card didn't help me
granitepeaker said:
The above mentioned trick work, thanks. First I tried my earlier Net10 sim and the APN settings weren't imported. Then I was able to find one of my older Straight Talk sim cards and the Pixel 2 imported its APN settings and then I was able to edit it to Total Wireless APN settings and put the TW sim back in and now I'm in business. Wonder if this is google's fault or the way TW and Net10 makes their sim cards. I suppose i'm satisfied for now, but good grief!
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So, I took my old T-Mobile SIM card, cut it to the small nano size ( with exacto knife and nail file). The phone started up fine and now allowed me to add a new TW APN value and select it. But when I put my old TW card back in, mobile data still didnt work. And APN menu still didn't show any values to chose from.
Anyone else have any other suggestions?