I am having problems connecting to TotalWireless Mobile Data with my new Pixel 2. (I can make calls and get texts without problem - just no access to Mobile Data). I have been on the phone with Customer Service (with Google, TotalWireless and Verizon - which provides the service for TotalWireless) and nothing we have tried has helped (Factory Resets, new SIM, etc). We've even had 3 way conversations and no one can figure it out.
First, I am wondering if anyone else out there has successfully connected a new Pixel 2 to Total Wireless. One of the customer service reps thought perhaps the phone was "too new" to be supported on their network. If I know someone has succeeded, that would be helpful.
Second, the Verizon Customer Service guy said the problem is that I can't edit my APN Settings. When I go to "Settings / Network & Internet / Mobile Network / Access Point Names" I am given an error: "Access Point Name settings are not available for this user". Google confirmed there is no way to enable this option. It sounds like more recent versions of Android stopped allowing users to edit these values - instead they are automatically set by the carrier. The carrier said if I could enter "TRACFONE.VZWENTP" for Name and Access Point Value it would fix my issue.
I have debated trying to root the phone, but it sounds a bit too complicated for me. (I did try to enable some of the Developer Options on the phone, and I tried to Reset the APN values but nothing helped.). I know my SIM card is good because when I put it in my daughter's phone, her phone and Mobile Data worked fine.
The Google Pixel 2 allows Google Customer Service to do a screenshare on your phone (a new feature....and only if you give them access). They can't actually click on any buttons - you have to do that. That is a nice feature. But, they didn't find any way to get around this APN issue either.
Does anyone have any other suggestions for how to edit APN settings on the Google Pixel 2 without gaining ROOT access. While I am an engineer, the process does sound a bit too complicated and risky to try on a brand new (and expensive) phone.
Thanks.
Same for me. I use Tracfone with Verizion and I cannot add a new APN to the empty list as well.
You can't make a new one?
Sent from my Pixel 2 using Tapatalk
No. Verizon doesn't allow you to change APN.
Tidbits said:
You can't make a new one?
Sent from my Pixel 2 using Tapatalk
Click to expand...
Click to collapse
nealllee said:
No. Verizon doesn't allow you to change APN.
Click to expand...
Click to collapse
So no + to make a new one. That sucks.
Sent from my Pixel 2 using Tapatalk
---------- Post added at 09:23 AM ---------- Previous post was at 09:16 AM ----------
Google store or Verizon bought?
Blue color?
If Google and no
Try factory reset without the sim.
Go through setup
Go in and try and add a apn.
Then put in your sim.
Sent from my Pixel 2 using Tapatalk
Same exact issue for me. On phone with Total Wireless and they are just instructing me to change the APN settings which pop up as "Access Point Names are not available for this user." Phone/SMS working fine but mobile data is never going to get through without the proper APN. Looking online for some sort of profile setting that can be opened on the net that will set the APN to the correct settings without having to manually enter them (i've done that with iPhones in the past) but i don't have high hopes.
Sadly, this beautiful piece of hardware may soon be heading back to the google popup.
Same issue here. New Pixel 2 5-inch on Straight Talk Wireless - which uses Verizon towers. Says "Access point names are not available for this user" and I can't add an APN, edit an APN, see a list of APNs, etc. - only option in three-dot menu is to reset to defaults. I've factory reset the phone four times, checked the sim's placement, etc. Have been on phone and chat with both Google and Straight Talk for hours and they can't fix it. Latest is Google had me put phone into developer mode and create and submit a bug report. If they don't fix it soon I'm sending it back to Google. Ridiculous for Google's flagship, $800 phone to have such a fundamental problem.
Orangwutang said:
Same issue here. New Pixel 2 5-inch on Straight Talk Wireless - which uses Verizon towers. Says "Access point names are not available for this user" and I can't add an APN, edit an APN, see a list of APNs, etc. - only option in three-dot menu is to reset to defaults. I've factory reset the phone four times, checked the sim's placement, etc. Have been on phone and chat with both Google and Straight Talk for hours and they can't fix it. Latest is Google had me put phone into developer mode and create and submit a bug report. If they don't fix it soon I'm sending it back to Google. Ridiculous for Google's flagship, $800 phone to have such a fundamental problem.
Click to expand...
Click to collapse
Did you buy the Blue or bought a Pixel intended for Verizon(popups also is Verizon)
If you did then I believe best to return it and get an unlocked one. Then the options would be different.
If one of you guys have an unlocked version. Try factory reset WITHOUT the sim in it and go through the setup process. Once that done try putting in the sim and restart the phone. Then see if you can switch the APN.
Sent from my Pixel 2 using Tapatalk
I had this problem activating on Straight Talk. I actually put a sim in from another Verizon MVNO and it added the APN for me. FWIW, it was Page Plus. I used to be on their plans before switching to Straight Talk. I kept the sim just in case I wanted to switch back some day. Just swapping sims made the APN for Verizon pop up with the wrong name. I changed the name to the correct one, then I was good to go.
lightningdude said:
I had this problem activating on Straight Talk. I actually put a sim in from another Verizon MVNO and it added the APN for me. FWIW, it was Page Plus. I used to be on their plans before switching to Straight Talk. I kept the sim just in case I wanted to switch back some day. Just swapping sims made the APN for Verizon pop up with the wrong name. I changed the name to the correct one, then I was good to go.
Click to expand...
Click to collapse
Wow. this is super interesting. Will give it a shot. I can't wait for Page Plus to figure out why no one is sticking on their plans.
I bought the totally unlocked Pixel from the Google store. (Not the one that is pre-configured with Verizon as the carrier)
I did try several factory resets - with and without the SIM card. (These phones comes with some eSIM so do work without a SIM - unlike the new iPhones).
No matter which way I restarted, was never able to add an APN. This feature seems to be disabled in newer Android versions. And the "Reset" option (under three dots in APN menu) didn't change anything.
gesrowley said:
I bought the totally unlocked Pixel from the Google store. (Not the one that is pre-configured with Verizon as the carrier)
I did try several factory resets - with and without the SIM card. (These phones comes with some eSIM so do work without a SIM - unlike the new iPhones).
No matter which way I restarted, was never able to add an APN. This feature seems to be disabled in newer Android versions. And the "Reset" option (under three dots in APN menu) didn't change anything.
Click to expand...
Click to collapse
Might need to put in a T-Mobile SIM or some other sim that'll let you modify the APN. The swap.
Sent from my Pixel 2 using Tapatalk
I got mine working. I took out the Straight Talk Wireless (Verizon) sim and put in an old, inactive sim from another network (Mobiphone from Vietnam - the only sim I had lying around). That allowed me to edit the APN settings, and I edited one of the Mobiphone settings so that the name and APN were both TRACFONE.VZWENTP, then saved it. Then swapped the Straight Talk Wireless (Verizon) sim back in and was still able to see the TRACFONE.VZWENTP APN. I selected that and my LTE mobile data immediately started working. What a pain in the ass. Still amazed that such a hokey workaround was required to get an $800+ flagship phone working, but at least it's working. Good luck!
I'm having the same issues, no mobile data or sms pics. Brand new unlocked google pixel 2 xl. Was with Net10 and tried 4 hours with their support and no love. Then switched to Total Wireless and no luck either and have spent 5 hours with their support people and 4 hours with google support and their both clueless. A factory reset of the phone did not help.
granitepeaker said:
I'm having the same issues, no mobile data or sms pics. Brand new unlocked google pixel 2 xl. Was with Net10 and tried 4 hours with their support and no love. Then switched to Total Wireless and no luck either and have spent 5 hours with their support people and 4 hours with google support and their both clueless. A factory reset of the phone did not help.
Click to expand...
Click to collapse
The above mentioned trick work, thanks. First I tried my earlier Net10 sim and the APN settings weren't imported. Then I was able to find one of my older Straight Talk sim cards and the Pixel 2 imported its APN settings and then I was able to edit it to Total Wireless APN settings and put the TW sim back in and now I'm in business. Wonder if this is google's fault or the way TW and Net10 makes their sim cards. I suppose i'm satisfied for now, but good grief!
Interesting that using an old SIM card might help you edit APN settings...
Orangwutang said:
I got mine working. I took out the Straight Talk Wireless (Verizon) sim and put in an old, inactive sim from another network (Mobiphone from Vietnam - the only sim I had lying around). That allowed me to edit the APN settings, and I edited one of the Mobiphone settings so that the name and APN were both TRACFONE.VZWENTP, then saved it. Then swapped the Straight Talk Wireless (Verizon) sim back in and was still able to see the TRACFONE.VZWENTP APN. I selected that and my LTE mobile data immediately started working. What a pain in the ass. Still amazed that such a hokey workaround was required to get an $800+ flagship phone working, but at least it's working. Good luck!
Click to expand...
Click to collapse
So interesting that entering an old SIM card worked! When talking to Google support, the woman said she too was seeing that the APN menu was disabled on the sample Pixel 2 she had in the support center. I got the impression from her that this was an Android 8.0.0 feature and NOT related to the carrier I had chosen. I saw another post in another thread about someone taking an old (larger) SIM card (from their old cell phone) and they cut it down to fit in the Pixel 2 phone (which is a smaller SIM) and that it worked. Perhaps I'll have to try that!
Thanks!
gesrowley said:
So interesting that entering an old SIM card worked! When talking to Google support, the woman said she too was seeing that the APN menu was disabled on the sample Pixel 2 she had in the support center. I got the impression from her that this was an Android 8.0.0 feature and NOT related to the carrier I had chosen. I saw another post in another thread about someone taking an old (larger) SIM card (from their old cell phone) and they cut it down to fit in the Pixel 2 phone (which is a smaller SIM) and that it worked. Perhaps I'll have to try that!
Thanks!
Click to expand...
Click to collapse
Adding APN settings didn't work on the Pixel 1 either. Not sure if this is Google's fault or Total Wiress / Net10.
granitepeaker said:
The above mentioned trick work, thanks. First I tried my earlier Net10 sim and the APN settings weren't imported. Then I was able to find one of my older Straight Talk sim cards and the Pixel 2 imported its APN settings and then I was able to edit it to Total Wireless APN settings and put the TW sim back in and now I'm in business. Wonder if this is google's fault or the way TW and Net10 makes their sim cards. I suppose i'm satisfied for now, but good grief!
Click to expand...
Click to collapse
The only old SIM card I have (from TMobile) is too big. Does anyone know if it will work if I just go in and buy an unactivated SIM card at the TMobile store (for 10$) and try it with that? Or will the phone not accept the SIM until it gets activated with that service? (I don't want TMobile - I want Total Wireless service). If I asked a friend to borrow their SIM card, would making the APN changes alter their SIM in any way they might not like?
gesrowley said:
The only old SIM card I have (from TMobile) is too big. Does anyone know if it will work if I just go in and buy an unactivated SIM card at the TMobile store (for 10$) and try it with that? Or will the phone not accept the SIM until it gets activated with that service? (I don't want TMobile - I want Total Wireless service). If I asked a friend to borrow their SIM card, would making the APN changes alter their SIM in any way they might not like?
Click to expand...
Click to collapse
You can always ask a friend if they have T-Mobile. I believe it doesn't have to be active because if you try to do anything it routes you to T-Mobile portals.
Sent from my Pixel 2 using Tapatalk
Old T-Mobile card didn't help me
granitepeaker said:
The above mentioned trick work, thanks. First I tried my earlier Net10 sim and the APN settings weren't imported. Then I was able to find one of my older Straight Talk sim cards and the Pixel 2 imported its APN settings and then I was able to edit it to Total Wireless APN settings and put the TW sim back in and now I'm in business. Wonder if this is google's fault or the way TW and Net10 makes their sim cards. I suppose i'm satisfied for now, but good grief!
Click to expand...
Click to collapse
So, I took my old T-Mobile SIM card, cut it to the small nano size ( with exacto knife and nail file). The phone started up fine and now allowed me to add a new TW APN value and select it. But when I put my old TW card back in, mobile data still didnt work. And APN menu still didn't show any values to chose from.
Anyone else have any other suggestions?
Related
IF YOU HAVE ACCESS TO LTE ON AN AT&T PHONE, YOU DONT HAVE TO DO ANYTHING!!!!!!!!
IF YOU ALREADY HAVE A SIM CARD THAT WILL FIT IN THE N5, YOUR SIM IS LTE CAPABLE AND ALL YOU HAVE TO DO IS GET THE RIGHT DATA PROVISION. YOU DO NOT NEED TO GET A NEW SIM!!!!!!!
This happened when the N4 came out and I came to the rescue far too many times to count...and I've already started to read threads about it so here we go!
You just bought an N5 and are either worried about getting LTE or can't get LTE connectivity on your N5. It's a really big issue with a really simple solution. You need to make sure of a few things.
1. You have a SIM that can receive LTE frequency
2. Your data plan is a LTE provisioned plan
3. Your APNs include an LTE ANP
1 & 2 can be solved at the same time and 3 should solve itself in most cases.
Here's the big issue: AT&T doesn't have a data provision for the N5 (or the N4). Your customer service rep will take the IMEI number from your phone when you ask for a new SIM and it will come back with their basic GSM plan by default. This caused awful data speeds on the N4 and will disallow LTE on the N5 so you need to inform them that this will happen before they go through the process. A nice rep will understand. An unknowledgeable rep will claim there is nothing they can do. Ask to speak to the manager. If none of them can help, take your new LTE capable SIM and walk away.
Now after you leave the store call up customer service and tell them you just got a new *insert LTE capable AT&T device here* and you can't find the IMEI number. Tell them you tried to go into the store and they were unhelpful so you're calling. The person will immediately become helpful and generate an IMEI number. They will provision your data using said serial number and you'll be good to go.
BEFORE inserting your SIM, start up your N5. Go through the setup process that you have to go through and then turn it back off. Plug in your SIM and reboot.
Go to Settings > Wireless & Networks > more > Mobile Networks > Access point Names. In there you should see an AT&T LTE APN and it should be already selected. If not, select it. This should be all you need to do. It really is that simple.
NOTES:
- All SIMs that fit in the N4 and N5 are LTE capable
- Here is what your AT&T APN should look like
- If you have any issues, post and I'll do my best to help
As always, Thanks are appreciated.
So even if the rep in store "can't help" I'll still walk out with the SIM card I need? Also, If I don't have my N5/IMEI in hand when I go in can I still setup a plan and get a SIM card? Thanks for the post!
EDIT: Going in with no phone I don't know rather to tell them I have a N5 coming or try to find a friends that will give me their IMEI that I can give them...
You'll get a SIM card no matter what because those are free...it just won't be provisioned properly unless you get a knowledgeable rep.
Having an IMEI in hand makes life easier; having your N5 will make it way easier. The SIM needs to be activated in the store and they will need an IMEI to activate. Just wait till you get your N5 to go through all this. It won't do anything to help you until you get it.
The IMEI will be on the SIM tray!
spitefulcheerio said:
You'll get a SIM card no matter what because those are free...it just won't be provisioned properly unless you get a knowledgeable rep.
Having an IMEI in hand makes life easier; having your N5 will make it way easier. The SIM needs to be activated in the store and they will need an IMEI to activate. Just wait till you get your N5 to go through all this. It won't do anything to help you until you get it.
The IMEI will be on the SIM tray!
Click to expand...
Click to collapse
Ok, I will wait until Wednesday to go in then...one last thing, if it gets to the point I have to call ATT, when I say I can't find the IMEI won't they just tell me to flip the phone over or look in the settings, etc.. instead of generating one?
No.
They will ask you if there is a barcode / serial thing on the back of your device. You say no. Boom, done.
edit: don't forget to hit the thanks button!
So just going in and asking to exchange your sim for a micro sim isn't enough?
I have a note 3 right now with 4g. I was going to use the same Sim card in the note and put in the N5. Should it work out of the box or do I still have to take it in the store? How will I know that I have a an imei card?
Sent from my SAMSUNG-SM-N900A using Tapatalk
GldRush98 said:
So just going in and asking to exchange your sim for a micro sim isn't enough?
Click to expand...
Click to collapse
No. The SIM must be activated and an IMEI is required to activate.
marcusva79 said:
I have a note 3 right now with 4g. I was going to use the same Sim card in the note and put in the N5. Should it work out of the box or do I still have to take it in the store? How will I know that I have a an imei card?
Sent from my SAMSUNG-SM-N900A using Tapatalk
Click to expand...
Click to collapse
I'll make this even easier!
Do you have a SIM that will fit in the N5? If not, follow my steps. If so, skip ahead to calling AT&T customer support because ALL MICRO SIMS ARE LTE CAPABLE.
What do you mean by an IMEI card? All phones come with an IMEI.
great. AT&T why are you so terrible.
Im sim is in the note 3 rught now. Sending it back to att. Getting the n5 tomorrow. New to the Sim card thing. Coming from sprint. Just had to ask.
Sent from my SAMSUNG-SM-N900A using Tapatalk
Hey guys I'm going to switching to straight talk att am I ordered the lte micro sim from them and plan to activate tomorrow should I expect to jump through hoops to get lte or expect the same issues as att users...not sure this is my first try at prepaid
same things will happen. You'll need to get an LTE data provision but will be unable to using your N5 IMEI
marcusva79 said:
I have a note 3 right now with 4g. I was going to use the same Sim card in the note and put in the N5. Should it work out of the box or do I still have to take it in the store? How will I know that I have a an imei card?
Sent from my SAMSUNG-SM-N900A using Tapatalk
Click to expand...
Click to collapse
If you have 4g on your note 3 it means you already have a LTE data plan. All you need to do is take the sim out of your note 3 and pop it into your n5, no need to call anyone or make an unnecessary trip to the store.
4g =/= LTE in AT&Ts case. 4g can mean HSPA+ 4g!
If you have access to LTE currently YOU DO NOT NEED TO DO ANYTHING.
spitefulcheerio said:
Now after you leave the store call up customer service and tell them you just got a new *insert LTE capable AT&T device here* and you can't find the IMEI number.
Click to expand...
Click to collapse
If you have a device and you can't find the IMEI, just go to the settings and about device to view it.. Wouldn't they ask you to do that?
Look, I know you want to dumb down stuff and give advise but some of it is just incorrect, not dumbed down.
Dial *#06# on any Android smartphone and it'll display the IMEI.
spitefulcheerio said:
Here's the big issue: AT&T doesn't have a data provision for the N5 (or the N4). Your customer service rep will take the IMEI number from your phone when you ask for a new SIM and it will come back with their basic GSM plan by default. This caused awful data speeds on the N4 and will disallow LTE on the N5 so you need to inform them that this will happen before they go through the process. A nice rep will understand. An unknowledgeable rep will claim there is nothing they can do. Ask to speak to the manager. If none of them can help, take your new LTE capable SIM and walk away.
Click to expand...
Click to collapse
It's possible that the reps @ the AT&T Stores in different areas aren't properly keying the IMEI in properly. If at all possible have them SCAN the IMEI barcode on the back of the phone.
I went down to the AT&T store here locally (Bay Area, CA) and the only problem I had in the process was a 30 minute wait to see one of the reps.
I was previously on an unlimited data plan that I've had setup since I got my original iPhone 3G - 5 years ago. NOT an LTE plan by any stretch.
He went in the back and grabbed the sim and started the process of adding it to the account.
He scanned the sim and then scanned my phone -- It CORRECTLY recognized the device as a D820 **AND** automatically updated my data plan to the LTE Unlimited.
The only thing the rep had to do was press confirm a number of times. Not once did he have to manually adjust anything.
We waited about 5 minutes for the sim to activate, slipped it into my N5 and powered it up - Instant LTE service.
So AT&T *does* have the IMEI Registered for the N5 with a corresponding LTE Plan. If someone is trying to key it in and getting an error.. they're likely not typing something correctly.
I'm already using a note 3 on at&t with LTE already enabled on my plan. Also,my note 3 already uses a micro-SIM. I should be good to just swap my SIM into the n5 right? I have written down the default AT&T APN just in case it gets list on the n5.
Sent from my SM-N900T using xda app-developers app
misfit0r said:
It's possible that the reps @ the AT&T Stores in different areas aren't properly keying the IMEI in properly. If at all possible have them SCAN the IMEI barcode on the back of the phone.
I went down to the AT&T store here locally (Bay Area, CA) and the only problem I had in the process was a 30 minute wait to see one of the reps.
I was previously on an unlimited data plan that I've had setup since I got my original iPhone 3G - 5 years ago. NOT an LTE plan by any stretch.
He went in the back and grabbed the sim and started the process of adding it to the account.
He scanned the sim and then scanned my phone -- It CORRECTLY recognized the device as a D820 **AND** automatically updated my data plan to the LTE Unlimited.
The only thing the rep had to do was press confirm a number of times. Not once did he have to manually adjust anything.
We waited about 5 minutes for the sim to activate, slipped it into my N5 and powered it up - Instant LTE service.
So AT&T *does* have the IMEI Registered for the N5 with a corresponding LTE Plan. If someone is trying to key it in and getting an error.. they're likely not typing something correctly.
Click to expand...
Click to collapse
This is good to know, I am going to do this today as my nexus 5 should be arriving sometime today. So have the rep scan and should be good to go, at least I have a game plan if I run into some problems.
Thanks
Great thread. Could you please take a look at my issue with LTE being slower than 3G here? http://forum.xda-developers.com/showthread.php?t=2513844
I've tried adding a new APN but the phone keeps deleting it!
Sent from my Nexus 5 using Tapatalk
Hey Folks,
I have a Nexus 5, which I bought from the Play store and have been using on Sprint for the past year. I'm switching carriers to AT&T and would like to know if my device will work on their network. I went to an AT&T store and tried swapping out my SIM for one of theres but the "AT&T" logo didn't show up on my phone and I wasn't able to use voice/text/data. Then, when I tried swapping my sprint SIM back in I had a ton of trouble, in the end, the sprint store had to factory reset my phone to get it to work again. I guess my question is, are there any specific settings that need to be changed or a specific manner in which i switch the SIM cards to get it to work on AT&T? A Sprint rep told me it work on AT&T but that can't be right, the phone is unlocked after all. Any and all input is welcomed!
A lot of people here use ATT me included. You'll have to change your APN to ATT. You also will have to give them your phones IMEI. After that you'll be all set.
theesotericone said:
A lot of people here use ATT me included. You'll have to change your APN to ATT. You also will have to give them your phones IMEI. After that you'll be all set.
Click to expand...
Click to collapse
I used to switch sims between ting(sprint MVNO) and ATT since I work in areas sometimes that does not have att service, and I never had a problem going between the two. Did you try to reset the radio on the phone?
theesotericone said:
A lot of people here use ATT me included. You'll have to change your APN to ATT. You also will have to give them your phones IMEI. After that you'll be all set.
Click to expand...
Click to collapse
chapelfreak said:
I used to switch sims between ting(sprint MVNO) and ATT since I work in areas sometimes that does not have att service, and I never had a problem going between the two. Did you try to reset the radio on the phone?
Click to expand...
Click to collapse
Hey guys,
I looked for APN settings on my phone and googled it but I couldn't find those options. I tried updating the profile before, updating the PRL, restarting it multiple times and turning the radio on and off. Also tried switching the network type between Global and LTE options multiple times, which only worked < 1% of the time. Finally, I went to the sprint store where they did a factory reset and now it only works on 3G (no LTE). This is a family plan where we're switching to ATT permanently. My sister is sending me some sort of "customized" SIM card for my phone (they took all of my phones info) that should work on ATT. When I go into ATT again to test out my phone, are there any specific settings I need to change or a certain manner in which I switch the SIM cards to test my phone if it works? I wanna test it with a random ATT sim first and not my "customized" SIM card because our ATT line isn't activated as yet, only sprint is.
I'm posting this as a new thread because of all of the answers that contradict my experience in similar threads. I took a Verizon SCH-I535 set to 'global' to T-Mobile to have a GSM SIM put in. Even the Verizon customer service said that switching to a GSM card would work as the phone is not locked.
I also took an SCH-I545 in and switched SIMs without any problem. The APN data was reset automatically and my old number was ported over to T-Mobile. All was good.
However, when they put the T-Mobile SIM card (and we tried 3 different SIMS) in the SCH-I535, the T-Mobile APN entry showed up, but the T-Mobile network won't recognize the SIM card. Since they had also transferred the number from Verizon to T-Mobile, even returning the Verizon SIM card is useless. The phone can't make or receive calls on either network. I don't think I can get Verizon to reset the number back to Verizon even temporarily since I am a couple days past-due on my bill and VZW won't give you ANY help until you pay past-due amts (won't have the check for a week ).
Any suggestions? I need an exploit to break the "non-existent" SIM lock so I can return the T-Mobile SIM to the phone and have it recognized.
Playa Cat said:
I'm posting this as a new thread because of all of the answers that contradict my experience in similar threads. I took a Verizon SCH-I535 set to 'global' to T-Mobile to have a GSM SIM put in. Even the Verizon customer service said that switching to a GSM card would work as the phone is not locked.
I also took an SCH-I545 in and switched SIMs without any problem. The APN data was reset automatically and my old number was ported over to T-Mobile. All was good.
However, when they put the T-Mobile SIM card (and we tried 3 different SIMS) in the SCH-I535, the T-Mobile APN entry showed up, but the T-Mobile network won't recognize the SIM card. Since they had also transferred the number from Verizon to T-Mobile, even returning the Verizon SIM card is useless. The phone can't make or receive calls on either network. I don't think I can get Verizon to reset the number back to Verizon even temporarily since I am a couple days past-due on my bill and VZW won't give you ANY help until you pay past-due amts (won't have the check for a week ).
Any suggestions? I need an exploit to break the "non-existent" SIM lock so I can return the T-Mobile SIM to the phone and have it recognized.
Click to expand...
Click to collapse
Have you tried changing the apn settings? It may be defaulting to the VZW network
Sent from my Nexus 5
SOLVED
ShapesBlue said:
Have you tried changing the apn settings? It may be defaulting to the VZW network
Sent from my Nexus 5
Click to expand...
Click to collapse
Thanks for the response, but I called T-Mobile's tech services at 611 and (unlike years of dealing with VZW doofs with technical IQs approaching that of a stale Cheez Doodle) immediately got a highly knowledgeable techie. When I was in the store and the SIMs they tried didn't work, I pleaded with them to call tech support, but they insisted that it was the phone's fault since they tried multiple SIMs. Seems that, when T-Mobile (or at least this store) breaks a SIM out of its cardboard holder, but doesn't actually sell it, they simply tape the SIM back to the card and consider it cherry. When I got home and called the techie, he had me read him the SIM id and it turned out it had been tried out before and was still associated with the other cellphone (probably true also with the other "recycled" SIMs they tied. I read him my APN numbers and it turned out that the only problem there was the original name, which should be "T-Mobile" (it was slightly different).
He got the store's number from me, called somebody at the store, told him exactly what to do to get the phone working, and told me to go back within half an hour to get a brand-new unsullied SIM. I edited the APN name, he put the SIM in and - voila!
The onlyl problem I'm having now is that, though I was able to set up my T-Mobile mailbox for my Galaxy 4 with it automatically defaulting to a long-press of key 1 (or dialing 123 and hitting the call button), on the Galaxy III, the mailbox was set up, but a long-press on key 1 calls the non-functioning Verizon voicemail, and there is nothing in the stock system to allow you to edit the quick-dial assignment for button 1 (yes, I removed the Verizon voice-mail app and stuff down at root level). So, I set up button 2 to quick-dial 123 and now button 2 is my long-press voicemail button. Weird - I need to dig a bit more into the innards and find a way to clear the first button assignment - maybe set in build.props???
So, the phone was not at fault and T-Mobile's tech department was a revelation in totally unexpected competence and depth of knowledge (unexpected after 26 years with VZW), but the three people who mucked around with the phone at the retail store are not only proof that we descended from ape-like ancestors, but that many of us are still descending .
Thanks again.
I flashed the crDroid ROM onto my stock g7 Power, no problems. Flashed gApps and Magisk, everything ok. I did all of this while the device was unactivated and with the SIM card not in it. Everything works fine. But when I activated the device on the Sprint network and inserted the SIM card, I get no data. I know people have said you can manually edit the APNs in the Mobile Network settings, but the problem for me is, there is no APN option in that menu. However, when I remove the SIM card, I DO see the APN settings option there, but of course the whole menu is grayed out because the SIM card is removed. Has anyone else been able to customize and root one of these phones for use on the US Sprint network? Should I use a different ROM? Any suggestions would be helpful.
Tsuroshi said:
I flashed the crDroid ROM onto my stock g7 Power, no problems. Flashed gApps and Magisk, everything ok. I did all of this while the device was unactivated and with the SIM card not in it. Everything works fine. But when I activated the device on the Sprint network and inserted the SIM card, I get no data. I know people have said you can manually edit the APNs in the Mobile Network settings, but the problem for me is, there is no APN option in that menu. However, when I remove the SIM card, I DO see the APN settings option there, but of course the whole menu is grayed out because the SIM card is removed. Has anyone else been able to customize and root one of these phones for use on the US Sprint network? Should I use a different ROM? Any suggestions would be helpful.
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Hey there... This is just a possibility...
A while back, I put my sister's CDMA sim into a custom Rom-ed phone. Couldn't add an APN for the life of me. And then, duh , it turns out it was because the phone radio was set on LTE/UMTS (auto)... Is your radio set for LTE/CDMA?
motolio said:
Hey there... This is just a possibility...
A while back, I put my sister's CDMA sim into a custom Rom-ed phone. Couldn't add an APN for the life of me. And then, duh , it turns out it was because the phone radio was set on LTE/UMTS (auto)... Is your radio set for LTE/CDMA?
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Click to collapse
Turns out it was on "LTE/CDMA/UMTS auto (PRL)". I changed it to "LTE/CDMA auto (PRL)" which is what the Sprint network uses, I'm pretty sure. That did seem to change some things, but I still don't see any APN settings and I still don't have data, unfortunately.* I think this ROM is just not set up to work on the Sprint network? Maybe I'll try flashing a different one.
Tsuroshi said:
Turns out it was on "LTE/CDMA/UMTS auto (PRL)". I changed it to "LTE/CDMA auto (PRL)" which is what the Sprint network uses, I'm pretty sure. That did seem to change some things, but I still don't see any APN settings and I still don't have data, unfortunately.* I think this ROM is just not set up to work on the Sprint network? Maybe I'll try flashing a different one.
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Click to collapse
Here's a how to video on getting a working apn in a device. Works perfectly on my end.
Tsuroshi said:
I flashed the crDroid ROM onto my stock g7 Power, no problems. Flashed gApps and Magisk, everything ok. I did all of this while the device was unactivated and with the SIM card not in it. Everything works fine. But when I activated the device on the Sprint network and inserted the SIM card, I get no data. I know people have said you can manually edit the APNs in the Mobile Network settings, but the problem for me is, there is no APN option in that menu. However, when I remove the SIM card, I DO see the APN settings option there, but of course the whole menu is grayed out because the SIM card is removed. Has anyone else been able to customize and root one of these phones for use on the US Sprint network? Should I use a different ROM? Any suggestions would be helpful.
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Click to collapse
Did you ever get it going? When I install Pixel Experience + I have no apns at all. Not in system/product/etc or product/etc which is where they are supposed to be located. So I just paste apn.conf.xml in the system/product/etc and set 0644 then go to networks and internet/mobile networks/access point names and hit reset to default and data's on , reboot afterwards and it's all fine. What's your model # on your device? Also are you sure your sim card isn't damaged? When they crack sometimes it's impossible to see with the naked eye. And technically you're not on Sprint anymore you're on T-Mobile because they finally finished the deal and Tmo now owns Sprint. (Which is a really good thing imo) ;p if and when you do get your issue resolved be sure and save your apn.conf.xml and upload it to Google drive or something so you'll have it if you need it again. I noticed that the first APN xml files I linked you to I had apn.config.xml for the name and that's not correct supposed to be apn.conf.xml My bad on that. Sometimes I drink a lot of coffee. [emoji41]
Sent from my [device_name] using XDA-Developers Legacy app
Is sprint already not cdma?
motolio said:
Is sprint already not cdma?
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No nothing has changed at this time. Sprint's still CDMA
Sent from my moto g(7) power using XDA-Developers Legacy app
flash713 said:
No nothing has changed at this time. Sprint's still CDMA
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All cdma phones go both ways since around 2015 cdma phones don't use sim card for calling or texting if u use the data then u use sim card aka gsm.Sprint is not going to change for at least 3 years on there current phone plans as for going to gsm only do not know as most companies are fashing out cdma cause it old tec .That is what I have found out from T-Mobile web sight
roadkill42 said:
All cdma phones go both ways since around 2015 cdma phones don't use sim card for calling or texting if u use the data then u use sim card aka gsm.Sprint is not going to change for at least 3 years on there current phone plans as for going to gsm only do not know as most companies are fashing out cdma cause it old tec .That is what I have found out from T-Mobile web sight
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Please tell me more about CDMA also using GSM because they are two different technologies.. CDMA was used by USA military back in ww2 to send messages safely and GSM is what most the world uses. CDMA has always been more of a USA tech while GSM has always been pretty much what everyone else uses. They both send information in different ways. They do not work the same or together far as I know.
If you want to be more compatible with development use a GSM carrier like Metro, T-Mobile because GSM is what still rules the world far as phone tech goes. And we here in the USA only make up a small piece of the world far as development goes.
If I try to edit an existing APN it will no let me all the options are grayed out
If I try to add a new APN it says that it saves but its nowhere listed. I changed carriers and this is driving me nuts. Any ideas or similar problems?
EDIT - finally got it. no idea why but if you have the wrong number for the one setting (which was provided by the company) it won't save. finally found a reddit thread with the fix
knives of ice said:
If I try to edit an existing APN it will no let me all the options are grayed out
If I try to add a new APN it says that it saves but its nowhere listed. I changed carriers and this is driving me nuts. Any ideas or similar problems?
EDIT - finally got it. no idea why but if you have the wrong number for the one setting (which was provided by the company) it won't save. finally found a reddit thread with the fix
Click to expand...
Click to collapse
Can you share thread?
knives of ice said:
If I try to edit an existing APN it will no let me all the options are grayed out
If I try to add a new APN it says that it saves but its nowhere listed. I changed carriers and this is driving me nuts. Any ideas or similar problems?
EDIT - finally got it. no idea why but if you have the wrong number for the one setting (which was provided by the company) it won't save. finally found a reddit thread with the fix
Click to expand...
Click to collapse
do you have VoLTE with your new carrier?
frcraig said:
do you have VoLTE with your new carrier?
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Yes, VoLTE has never been a problem. I've had an absolute nightmare switching providers though all because of using a Xiaomi phone
I have always used month to month cell providers because I never know what device I want to get and don't want to be locked into a carrier that won't work as well depending on my device.
anyways, I had been using Straight Talk in the US because what was great about straight talk is you could pick the sim you wanted and use any towers AT&T (gsm), Sprint/Verizon (cdma), Tmobile (Gsm)
I had been using straigh talk with AT&T towers for years. The mix fold worked fine on it.
I saw that AT&T was offering a full year of service with 16gb per moth on their prepaid plan for $300. great deal I thought. I was already using the mix fold 2 on AT&T towers with no problems.....so I thought.
so I order the AT&T service, to do this you have to start porting your number and I do that. Well, once I get the sim it will not activate. I come to find out that AT&T will not activate any Xiaomi devices on their network. I thought no problem, just activate it on another phone and then put the sim in the mix fold 2. That will not work either, the entire account is based on IMEI and it won't work in another phone according to everyone on reddit, etc. So my phone number that I started porting never completed because I could not activate the sim. So ATT sends my phone number port back to straight talk. straight talk claims the number is gone they ported it out.
its an absolute nightmare. after a few days Straight Talk finally figures out they do have my number but they tell me in order to get it on my account again I have to activate a new straight talk sim. straight talk was recently just bought by verizon. so I can only activate a straight talk verizon sim to get my number working. Verizon ties everything to IMEI as well. None of the 5 or so phones I have will work to activate cause they are all gsm only. I ended up having to borrow a friends verizon phone to get a sim activated and the number back in my account to then port it out to Mint Mobile that users Tmobile towers. It was an absolute nightmare and took hours on the phone with clueless CSRs all because I want to use this mix fold 2 phone.
anyways, Tmobile pretty much sucks for data speeds but I am done. I'll live with it. I've never seen it connect to 5G. I have seen LTE+. I can't figure out if its so bad because of the phone or if tmobile just sucks that much in this area. I might go to the tmobile store to see if the acual tmobile is better and if they are nerfing the mvno prodivers.
anyways, from what I can see if you want to use the Mix Fold 2 in the USA you have to use Tmobile towers. none of the AT&T mvno's like Boost mobile will let you use xiaomi it seems, but i'm not completely sure either.
I have always been an Android man because all of my forensics training, etc, has been on Android, but I will admit that iPhones have one big advantage - they work on any network anywhere. I realized a couple of weeks ago with the Xiaomi that just because your carrier allows VoLTE doesn't mean they allow VoLTE Roaming. I travelled from Nova Scotia to Colorado and although I was connected there to T-Mobile towers, I had no VoLTE and couldn't place voice calls. I happened to put a friend's SIM into my device in Denver - and bang, instant VoLTE. I put my Canadian SIM back in (which gives me VoLTE at home) and no VoLTE. Although more and more carriers are provisioning VoLTE for the device, very few have provisioned VoLTE Roaming. Android needs to get its act together, and stand up to the carriers like Apple does.