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The Play Store "Error retrieving information from server. RPC:S-5:AEC-0" problem seems to be quite pervasive across a wide range of devices.
In summary, the device suddenly begins to toast the above error message when updating or re-installing paid apps. The "(installed) My Apps" list is sometimes truncated, and the "(all) My Apps" list displays the error message and a retry button. Once it appears, for some users (myself included) even wiping and re-flashing the device won't make the error go away.
I just got off the phone with Play support. Even though I had just flashed my device, they asked me to remove my Play account from system settings, then reconnect it by opening Play and following the prompts. This produced the error.
They then asked me to wipe data on Google Services Framework, reboot the phone, and try to check my apps lists in the Play app. This, also, did not work.
After about 10 minutes I received this message from the Play support representative:
Hello!
Thanks for contacting Google Services Framework and for providing details about the issue you’re having on Google Play Based on the information you sent along, it appears you’re experiencing issue #7582577 from our known issues page, which is characterized by:
- Error RPC:S-5:AEC-0 when trying to download or update free or paid apps
- Error RPC:S-5:AEC-0 when trying to access “My Apps” in the Play Store on your device
Due to high volume of inquiries surrounding this issue, we won’t be able to keep you updated on the issue via this thread; however, you can find updates on this issue by checking our known issues page:
http://support.google.com/googleplay/bin/static.py?&page=known_issues.cs&ki_topic=1319135
If the issue you’re experiencing is not as described above, please let me know so I can continue to look into your case. If you feel your case is unique and is not this known issue, any further information you can provide (device logs, screenshots, etc.) that will help us pinpoint the problem would be very helpful - you can attach them to your reply, and I’ll take a look.
If you have any other questions feel free to respond to this email and I'd be more than happy to assist you.
Thanks,
Clint
The Google Play Support Team
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Click to collapse
The known issue reads like this:
We’ve received reports that some users are getting "RPC:S-5:AEC-0" while trying to download apps.
We’re currently investigating a permanent solution, and there are no workarounds at this time.
We’ll continue to update this page with developments, so check back soon.
Issue first reported on: March 21, 2013
Last updated on: April 15, 2013
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Click to collapse
AUGH
They've been working on this known issue for almost three months, and there are no workarounds at this time?!? I can recover using a Nandroid but some of my apps require Play authentication ------ is there any way around that?!
Has anyone else found the magic bullet which kills this error dead even when it persists after a device wipe and reflash?!
Getting the error here on 2 asus tf300tg a gs2 and sony mint.
Sent from my LT30p using Tapatalk 2
Early on, before I wiped and re-flashed my device, I was able to trick it into working by clicking through the error and trying again, rapid-fire. Eventually that stopped working.
That worked the last few days indeed, but since a hour or 4 5 it's completely broken.
Sent from my ASUS Transformer Pad TF300TG using Tapatalk HD
Interesting. I logged into Wallet and changed my default card, then switched accounts in Play, first to another Google account, then back to my regular account. I was able to purchase an app! ........but no joy on the updates.
Would be nice if we could figure out a workaround or steps that we can take like the previous post to rebuild our "corrupt" Google Play accounts. This is definitely a Google server-side issue and has very little (or nothing) to do with our devices. Currently i am unable to access my paid apps (or any previously downloaded free apps) on 3 different devices using my primary Google account. I have spoken with Google tech support (3 times now) and they've acknowledged there is a known issue but currently have no resolution or workaround. This has caused a couple of my paid apps to stop working since the app no longer shows as purchased. This seems to be an issue that has become more prevalent in the past week with more and more people reporting the same problem.
Before anyone tries to offer the standard advice of clearing data for Google Play and Google Framework...or removing and re-adding the Google account...those fixes do not apply for this issue since the account has become corrupted in some form or fashion on Google's servers. In fact, one Google tech suggested that I create a new Google account and contact the developer of each of my paid apps and have them transfer the app to my new account...WHAT??? Unfortunately that may only be the only real viable option at this point for people that have been affected by this obvious bug in Google's system.
Suddenly my updates are working for paid and free apps. *Did someone fix something or is this a fortuitous occurrence?!?
xpanmanx said:
Suddenly my updates are working for paid and free apps. *Did someone fix something or is this a fortuitous occurrence?!?
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Click to collapse
It looks like Google actually fixed the issue with corruption in the Google Play profiles. I noticed my apps were showing up again this morning. Still wasn't recognizing my paid apps...but clearing data on Google Play Store and Google Services Framework and then a reboot fixed that issue. So everything is working on all my devices again and I think my blood pressure is lower now as well
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Google may have fixed this problem for some but many still have the same issue.
I found this link on YouTube where a user explains how to certify the Mate 30 Pro by Google in the Play Store app. I tried this method 1 month ago and although at the beginning the phrase "uncertified device" disappeared from the Play Store, days later the Play Store app showed me that "my device is not certified", so I think it does not work .
Does anyone used this method that explains this YouTube user?
luisvalino said:
Does anyone used this method that explains this YouTube user?
Click to expand...
Click to collapse
its works for some not for all
https://www.gizchina.com/2020/02/26/how-to-install-google-apps-on-huawei-phones-a-new-method/
This works!
After testing every method i found here or on youtube im very skeptical. Its very exhausting to try these methods, praying to get only Google Services and all you get are that SPAM-like Pop ups from Google about not having an cerified device.
I bought my Mate 30 pro on the 2nd of March.
Build 10.0.0.193 and LIO L29. Kernel is 4.14.116.
Maybe its because im german
Well, does anyone tested this method?
CommandoALF said:
After testing every method i found here or on youtube im very skeptical. Its very exhausting to try these methods, praying to get only Google Services and all you get are that SPAM-like Pop ups from Google about not having an cerified device.
I bought my Mate 30 pro on the 2nd of March.
Build 10.0.0.193 and LIO L29. Kernel is 4.14.116.
Maybe its because im german
Well, does anyone tested this method?
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Click to collapse
i tried and was able to install with " Not Certified" error, the trick is Install GMS through any method with DATA and Wifi turned off
install GMAIL using apk file rather than play store, after installing apk reboot and turn data on, log in gmail account using Gmail app and then open play store..... you will be able to install everything you want
You can download Gmail apk from here: https://www.apkmirror.com/apk/google-inc/gmail/
What method to install GMS you use?
guyluvsgals said:
i tried and was able to install with " Not Certified" error, the trick is Install GMS through any method with DATA and Wifi turned off
install GMAIL using apk file rather than play store, after installing apk reboot and turn data on, log in gmail account using Gmail app and then open play store..... you will be able to install everything you want
You can download Gmail apk from ...
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Click to collapse
How do you install GMS without data? What method you use? I can't install GMS with data off, whatever I do, it asks for data.
If you save files in usb type c flashdrive or download to pc and set usb transfer files. No need data, wireless.
This link https://www.google.com/android/uncertified/ where they do the certification is very misleading. When you register in theory it should be fine, but what happens is that Google reviews those registrations and decides which ones to allow. So it doesn't matter if you added your play store ID and clicked Register. I got this information from Google support, because I was asking them quite some times to explain why this service for certification does not work and what is its purpose. They told me that they review those requests in order to allow the certification. They could at least give some feedback on their system showing the registrations status - pending, rejected, successful.
I guess they don't care how many paying customers they will lose when they reject the phones and remove the possibility of even adding them manually.
xchatter said:
This link https://www.google.com/android/uncertified/ where they do the certification is very misleading. When you register in theory it should be fine, but what happens is that Google reviews those registrations and decides which ones to allow. So it doesn't matter if you added your play store ID and clicked Register. I got this information from Google support, because I was asking them quite some times to explain why this service for certification does not work and what is its purpose. They told me that they review those requests in order to allow the certification. They could at least give some feedback on their system showing the registrations status - pending, rejected, successful.
I guess they don't care how many paying customers they will lose when they reject the phones and remove the possibility of even adding them manually.
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Click to collapse
They only started doing these reviews recently. My Mate 30 pro is running GMS without any problem except for the google pay and netflix stuff not working. I had GMS installed on my Mate 30 pro early January...
cfds said:
They only started doing these reviews recently. My Mate 30 pro is running GMS without any problem except for the google pay and netflix stuff not working. I had GMS installed on my Mate 30 pro early January...
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Click to collapse
Lucky guy then!
well, everything works on my mate 30 pro. coo
Hey peeps. 3 weeks and countless hours - that was how long it took for me to get GSM into my new machine and getting it to behave as it should. Turned out the first most basic method, dated July 2020, worked. Read in many forums that this machine, regardless of EMUI version, could not resolve the Play Protect issue, but for some miraculously reason, mine worked. So just to be safe, I used the machine for about a week for everything except activities which needed SIM, i.e. calls and line-dependent texts. Banking, work emails and platforms (including all firewall and security protocols), games and apps including those which require my Gmail account, wired/wireless connection both incoming and outgoing - all was working as it should throughout the week.
Then when it came to officially switching over the last remaining part, i.e. cloning over data (mostly texts, phone book, call records and stored media) from the old over to the new, using Huawei's Phone Clone app. So I was careful not to select any apps to clone (the first attempt I blindly clone the whole machine content without customizing which caused GSM to start acting up with the notification & Play Protect issues the minute the process completed, then it was back to square 1 restarting the entire process), so I 2nd attempt I only selected texts, directory, call history and media to be cloned over. Did not even pick anything which is remotely associated with any app, e.g. Whatsapp media where left behind worried that the issues would resurface.
Unfortunately, to my despair, 2nd attempt concluded the same with the 1st, i.e. GSM is no longer Play Protect - aside from notifications, which I can easily ignore, more importantly is my banking, work and Gmail-linked games/apps are as good as dead. So at this point I am at wit's end on how to get my records and stuff migrated over. Of course I could resort to traditional approach of uploading into Cloud and/or OTG/Hisuite sync, but troublesome and wouldn't be seamless or complete.
So wanted to check with the community here, if anyone on any Huawei devices (since GSM is properly in place already, this issue on data migration would not be device-dependent) have any similar issues in the past and managed to uncover alternative methods to get this done. Worse case scenario, will have to resort to the conventional methods, though not ideal but not left with much choice now that my P20 Pro is nearing its shelf life.
Thanking all in advance for reading and/or responding with any viable recommendations. And apologizing in advance for the long-winded post and/or if there was already a similar thread in the past on the same subject which I may have missed.
Cheers,
-K-
Hi there,
did you ever got over this?
Cheers
X4ce
Yup, finally got over this after countless attempt. End up phone-cloning just the media only, nothing else. Apps were reinstalled one by one on the new machine, messaging history and phone book via cloud, phone history unfortunately can't be migrated. Avoid signing in to Huawei account, tho it's easier to use that service to copy stuff over. With that, everything in order and GMS remained intact and behaving as it should - its been 4 weeks now since officially moved over to my new Mate 30 Pro 5G with a fully-functioning GMS/Playstore which is Google Pay Protect certified.
NocturnalBear said:
Yup, finally got over this after countless attempt. End up phone-cloning just the media only, nothing else. Apps were reinstalled one by one on the new machine, messaging history and phone book via cloud, phone history unfortunately can't be migrated. Avoid signing in to Huawei account, tho it's easier to use that service to copy stuff over. With that, everything in order and GMS remained intact and behaving as it should - its been 4 weeks now since officially moved over to my new Mate 30 Pro 5G with a fully-functioning GMS/Playstore which is Google Pay Protect certified.
Click to expand...
Click to collapse
Hi, have a Mate 30 Pro 5G too as you.
How did you get Google Play Protect certified ??
x4ce said:
Hi there,
did you ever got over this?
Cheers
X4ce
Click to expand...
Click to collapse
Hallo! x4ce!
Did you not have that phenomenon?
NocturnalBear said:
Yup, finally got over this after countless attempt. End up phone-cloning just the media only, nothing else. Apps were reinstalled one by one on the new machine, messaging history and phone book via cloud, phone history unfortunately can't be migrated. Avoid signing in to Huawei account, tho it's easier to use that service to copy stuff over. With that, everything in order and GMS remained intact and behaving as it should - its been 4 weeks now since officially moved over to my new Mate 30 Pro 5G with a fully-functioning GMS/Playstore which is Google Pay Protect certified.
Click to expand...
Click to collapse
Can the problem still occur?
NocturnalBear said:
Yup, finally got over this after countless attempt. End up phone-cloning just the media only, nothing else. Apps were reinstalled one by one on the new machine, messaging history and phone book via cloud, phone history unfortunately can't be migrated. Avoid signing in to Huawei account, tho it's easier to use that service to copy stuff over. With that, everything in order and GMS remained intact and behaving as it should - its been 4 weeks now since officially moved over to my new Mate 30 Pro 5G with a fully-functioning GMS/Playstore which is Google Pay Protect certified.
Click to expand...
Click to collapse
Hi you said you had Google Pay Protect Certified? Is that meant you can use your phone for contactless pay like the pay wave in Visa?
If it is the case, how you installed your GMS? I got GMS installed but horrible delay of Gmail notification and don't have the Google pay protect certified therefore couldn't use contactless pay in my phone. Otherwise work okay.
Hello. I have seen lots of complaints regarding Google Play system update being stuck, and no further updates being offered at all.
After researching, I discovered a splendidly simple solution—logging out all but one Google account on the phone, clearing Google Play services data, and trying again.
The Main Components APK that other threads suggest is malicious. Do not install such APKs.Threads are suggesting installing an APK called "Main Components", saying that it'll update your device. Do not believe such claims—all it does is change the date shown on your phone. It's very small and does not require restarting to install, proving the ineffectiveness of this app. It also causes versioning issues and incompatibility, and in extreme cases, will brick your device.
In case you have already installed the app, uninstall it immediately via the following ADB command:
adb uninstall com.google.android.modulemetadata
Fixing the Google Play system updateSTEP 1: Update Google Play services to the latest version.
Spoiler: Update Google Play services to the latest version
On your phone, open this page with the Google Play Store, then tap on "Update". If that button does not show up, then Google Play services is updated already.
STEP 2: Leave only one Google account signed in on your phone.
Spoiler: Leave only one Google account signed in on your phone
If you have more than one Google account signed in on your phone, sign out the other accounts and leave the one you often use. Make sure that this account is not a Personal Account (not from your school/work).
For instructions on how to see the accounts on your device and to sign out them, see here.
STEP 3: Clear Google Play services' data and restart the phone.
Spoiler: Clear Google Play services' data and restart the phone
Note: Do not uninstall updates of Google Play services.
Important: When you clear Google Play Services data or storage, it may delete some information saved to your device, including transit cards, COVID cards, and virtual payment cards saved to Google Pay.
On your Android phone or tablet, open the Settings app.
Tap Apps > See all apps. Note that you do not need to tap "See all apps" on Samsung devices.
Scroll down and tap "Google Play Services."
Tap Storage > Clear Cache.
Tap Manage Space > Clear all Data. Note that "Manage Space" is called "Manage Storage" instead on Samsung devices.
Restart your device.
Click to expand...
Click to collapse
This sentence is a filler text for formatting purposes.
STEP 4: Check for Google Play system updates again and hope for the best.
Spoiler: Check for Google Play system updates again and hope for the best
Now go check for Google Play system updates again. There should be an update, follow the prompts to download and install it. After installation, it should prompt you to restart. If not, tap on "Check for updates" again and it shall prompt you to restart. After restarting, check if the update was successfully installed. If yes, congrats, you have successfully updated!
Not work or help.
Hot-Proton said:
Not work or help.
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Sorry to hear that. Can you detail step-by-step how you followed the guide, and on which Play system update level (the date) are you currently on?
Make what you write. I have May.
Hot-Proton said:
Make what you write. I have May.
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I have used this guide to fix my phone stuck on March 2022, and it was upgraded to May 2022. The June update has not yet been rolled out to most phones for now.
Pixel Phones get June and i have a Pixel 6.
Hot-Proton said:
Pixel Phones get June and i have a Pixel 6.
Click to expand...
Click to collapse
Oh, I have a Samsung phone and Samsung phones often receive updates later, maybe that's why I'm still on May.
Maybe there's a different problem on your phone, have you updated the firmware to the latest version?
I am on latest firmware. You write "Main Components APK that other threads suggest is malicious" But how do you know that? apkmirror.com dont share malicious!
Hot-Proton said:
You write "Main Components APK that other threads suggest is malicious" But how do you know that? apkmirror.com dont share malicious!
Click to expand...
Click to collapse
Not malicious in a malware sense, but it causes further problems and is useless, unless if you want to fool yourself into some placebo update.
Hot-Proton said:
I am on latest firmware. You write "Main Components APK that other threads suggest is malicious" But how do you know that? apkmirror.com dont share malicious!
Click to expand...
Click to collapse
That apk doesn't do no harm to your phone but it doesn't do any good also; it only changes the date.
For me this process does nothing. I already tried lot of methods without luck. My phone had no issues on Android 10 but after Android 11 the Google Play System update went nuts, I use only one Google account. I tried to factory reset the phone, clearing data/cache for Play Store, Play Services (updated), going to Safe mode and clear these data/caches but nothing works. I tried to go beta for Google Play Services but no luck. It is just frustrating because I not modified the ROM of the phone and the Unihertz manufacturer cant help me, I also reported this issue several times to Google Support, but the best effort was from them to ask videos about the issue. I got no response after my report. This is just nuts from Google, seriously unprofessional. They marketed the Android 10,11 with this update, to provide basic security updates for every phone and they cannot provide it at all for lot of users facing this issue. You can search about this and this is independent from manufacturers, the issue is in Android 11 probably.
Tried this myself.
Still on June 2022 Play Update on Android 12.
I expected July at least. And August should also be out any moment now.
How can you call com.google.android.modulemetadata aka main components as malicious? It is one of the component introduced as project mainline. Have some research before posting,
Project Mainline - https://www.xda-developers.com/android-project-mainline-modules-explanation/
Module Metadata aka Main Components - https://source.android.com/docs/core/architecture/modular-system/metadata
When you install this to system, it parse information from playstore/services apk since google push the system updates through playstore and services apk (latest here) and updates the same in the UI. Installing this won't install system updates but it shows the right system version you are on. Works only with devices showing wrong system update due to a factory reset.
I know you are trying to help, but make sure to use the right wordings.
Thanks!
How to disable automatic updates? After update my Xiaomi Mi A2 with Android 13 Port from Pixel 5 freezing and overheating.
If i delete /data/apex/ folder and reboot everything works fine.
This issue is certainly after Android 11 and 12, the downgrade to Android 10 solved the issue for me, with Android 10 the Google Play System Update works flawlessly. Also the Android 11 has GUI performance, high cpu usage and battery drain issues. Unnaceptable from today standards, I hope one day I can get a good Android device that works just fine.
I'm on Android 13 and this didn't help me. I'm still on June 22, and there's even October already available.
It's now almost November 2022 - Google Has Failed To Resolve The Problem. And this issue started after May 1st 2021.
I have a 5g Nokia and T-Mobile. This guessing game gives me the chills - like some victim in a twisted B rated film's plot about a blackout that selects randomly targets made to be blind for no reason at all.
The only tip I've got is T-Mobile Apps are not working with the newer Google Play Services system updates???
Galaxy s22 ultra here with Android 13 and November security patch but my Google system update is stuck on July 2022. These steps outlined doesn't do anything.
Jaysmith696 said:
Galaxy s22 ultra here with Android 13 and November security patch but my Google system update is stuck on July 2022. These steps outlined doesn't do anything.
Click to expand...
Click to collapse
I am in the same exact situation
What we can do?
Jaysmith696 said:
Galaxy s22 ultra here with Android 13 and November security patch but my Google system update is stuck on July 2022. These steps outlined doesn't do anything.
Click to expand...
Click to collapse
Same here.
Hi all
I've been searching on the internet on how to fix this but i can't seem to find a clear answer.
- Several apps crash and some apps report "Unable to register with Google Play Services".
- My device (8T EU) reports in the playstore that my device is not certified.
When looking on how to fix this i came across a way to register your device. Something i needed to do because i'm running lineageOS.
I tried this without succes but the page says that it's registered. Google Play however stayed the same.
Other things i've tried are:
- clearing cache for both Google Service Framework (GSF) and Play Store
- clearing data for both these apps.
None of this seemed to solve the issue.
From reading on the internet i learned that this started happening due to a change google made. That's why custom roms have to register.
Other thing i read: Oneplus is having an issue that's causing this. This article was a year old so i don't know if this is still the case.
So before i try to revert back to stock. Does anyone else have experience with this and if so, how did you solve this?
I'm currently running LineageOS 18.1 (the latest update 4 augutst 2022).
Regards
Huub
mrhubris said:
Hi all
I've been searching on the internet on how to fix this but i can't seem to find a clear answer.
- Several apps crash and some apps report "Unable to register with Google Play Services".
- My device (8T EU) reports in the playstore that my device is not certified.
When looking on how to fix this i came across a way to register your device. Something i needed to do because i'm running lineageOS.
I tried this without succes but the page says that it's registered. Google Play however stayed the same.
Other things i've tried are:
- clearing cache for both Google Service Framework (GSF) and Play Store
- clearing data for both these apps.
None of this seemed to solve the issue.
From reading on the internet i learned that this started happening due to a change google made. That's why custom roms have to register.
Other thing i read: Oneplus is having an issue that's causing this. This article was a year old so i don't know if this is still the case.
So before i try to revert back to stock. Does anyone else have experience with this and if so, how did you solve this?
I'm currently running LineageOS 18.1 (the latest update 4 augutst 2022).
Regards
Huub
Click to expand...
Click to collapse
Look at this magisk module.