The Play Store "Error retrieving information from server. RPC:S-5:AEC-0" problem seems to be quite pervasive across a wide range of devices.
In summary, the device suddenly begins to toast the above error message when updating or re-installing paid apps. The "(installed) My Apps" list is sometimes truncated, and the "(all) My Apps" list displays the error message and a retry button. Once it appears, for some users (myself included) even wiping and re-flashing the device won't make the error go away.
I just got off the phone with Play support. Even though I had just flashed my device, they asked me to remove my Play account from system settings, then reconnect it by opening Play and following the prompts. This produced the error.
They then asked me to wipe data on Google Services Framework, reboot the phone, and try to check my apps lists in the Play app. This, also, did not work.
After about 10 minutes I received this message from the Play support representative:
Hello!
Thanks for contacting Google Services Framework and for providing details about the issue you’re having on Google Play Based on the information you sent along, it appears you’re experiencing issue #7582577 from our known issues page, which is characterized by:
- Error RPC:S-5:AEC-0 when trying to download or update free or paid apps
- Error RPC:S-5:AEC-0 when trying to access “My Apps” in the Play Store on your device
Due to high volume of inquiries surrounding this issue, we won’t be able to keep you updated on the issue via this thread; however, you can find updates on this issue by checking our known issues page:
http://support.google.com/googleplay/bin/static.py?&page=known_issues.cs&ki_topic=1319135
If the issue you’re experiencing is not as described above, please let me know so I can continue to look into your case. If you feel your case is unique and is not this known issue, any further information you can provide (device logs, screenshots, etc.) that will help us pinpoint the problem would be very helpful - you can attach them to your reply, and I’ll take a look.
If you have any other questions feel free to respond to this email and I'd be more than happy to assist you.
Thanks,
Clint
The Google Play Support Team
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The known issue reads like this:
We’ve received reports that some users are getting "RPC:S-5:AEC-0" while trying to download apps.
We’re currently investigating a permanent solution, and there are no workarounds at this time.
We’ll continue to update this page with developments, so check back soon.
Issue first reported on: March 21, 2013
Last updated on: April 15, 2013
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AUGH
They've been working on this known issue for almost three months, and there are no workarounds at this time?!? I can recover using a Nandroid but some of my apps require Play authentication ------ is there any way around that?!
Has anyone else found the magic bullet which kills this error dead even when it persists after a device wipe and reflash?!
Getting the error here on 2 asus tf300tg a gs2 and sony mint.
Sent from my LT30p using Tapatalk 2
Early on, before I wiped and re-flashed my device, I was able to trick it into working by clicking through the error and trying again, rapid-fire. Eventually that stopped working.
That worked the last few days indeed, but since a hour or 4 5 it's completely broken.
Sent from my ASUS Transformer Pad TF300TG using Tapatalk HD
Interesting. I logged into Wallet and changed my default card, then switched accounts in Play, first to another Google account, then back to my regular account. I was able to purchase an app! ........but no joy on the updates.
Would be nice if we could figure out a workaround or steps that we can take like the previous post to rebuild our "corrupt" Google Play accounts. This is definitely a Google server-side issue and has very little (or nothing) to do with our devices. Currently i am unable to access my paid apps (or any previously downloaded free apps) on 3 different devices using my primary Google account. I have spoken with Google tech support (3 times now) and they've acknowledged there is a known issue but currently have no resolution or workaround. This has caused a couple of my paid apps to stop working since the app no longer shows as purchased. This seems to be an issue that has become more prevalent in the past week with more and more people reporting the same problem.
Before anyone tries to offer the standard advice of clearing data for Google Play and Google Framework...or removing and re-adding the Google account...those fixes do not apply for this issue since the account has become corrupted in some form or fashion on Google's servers. In fact, one Google tech suggested that I create a new Google account and contact the developer of each of my paid apps and have them transfer the app to my new account...WHAT??? Unfortunately that may only be the only real viable option at this point for people that have been affected by this obvious bug in Google's system.
Suddenly my updates are working for paid and free apps. *Did someone fix something or is this a fortuitous occurrence?!?
xpanmanx said:
Suddenly my updates are working for paid and free apps. *Did someone fix something or is this a fortuitous occurrence?!?
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It looks like Google actually fixed the issue with corruption in the Google Play profiles. I noticed my apps were showing up again this morning. Still wasn't recognizing my paid apps...but clearing data on Google Play Store and Google Services Framework and then a reboot fixed that issue. So everything is working on all my devices again and I think my blood pressure is lower now as well
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Google may have fixed this problem for some but many still have the same issue.
Related
I seem to be having this strange issue with google market.
if I go to my apps, I only (according to play store) 1 app installed which is nit the case. Secondly, play store seems to think I have never purchased an app, eg, I have purchased titanium back up pro, but the store is yet again asking me to buy it at 4.99 where as it would usualy state 'purchased' and download. Secondly on trying to repurchase it states there was an error with the wallet, i then receive 2 emails a charge mail, and a refund message.
when i log in to the the play store on the web, it clearly shows apps that i have purchased in my account history with no price and the word 'purchased' but if I navigate manually, using search, it will state a price and ask me to pay
also i am using the same google account, i only have one.
below is an image of the error
Same problem, after cleaning cache problem disappears with bringing new one, f*&king blank page! No installed apps nor purchased asking me to buy it again. "All apps" tab is empty too. Damn wtf is wrong lol..
what rom are you using buddy?
I have the same problem.
The Google Play Market support could not help yet.
I think it does not matter what ROM on phone, this is a google play bug.
Yea i suppose, but looking on google play, its not under any known issues :/ looks like it may be a while before its fixed.
I contacted the customer support.
They could not solve the problem yet
it seems that the lost connection between Google account and purchased apps.
I sent some screenshots in Google Play support and I hope that the problem will be solved.
I advise you to contact Google Play support: [email protected]
I think if there is a lot of posts about this issue, it will speed up the solution
phew glad to see I"m not the only one. I'm hit with this as well on THREE different androids (one of whom is stock unrooted so its not my fault rofl).
http://forum.xda-developers.com/showthread.php?p=24058132
I have also realized I am not getting application updates. its rare I go 3 days without a single update, maybe its because it thinks I have not purchased any apps lol
Any chances that your phone market local data is not yet synced properly with the google play ? I have seen that my apps (free or paid) is not listed out immediately right after I do a full wipe or flash a new rom with full wipe. But it will eventually show up itself after awhile with data/wifi connections. I personally didn't know how long it required to sync back but eventually they will appear back when I access the market again after I restored my personal data back.
By the way, did you guys try to check your account and performs a manual market sync in the Account settings section ?
yes yes and yes we've tried all the normal market fixes, downgraded market, uninstalled updates etc.
This issue is visible on multiple droids I own (including one unrooted stock) and on web market as well, its definitely server side
I'll check in on this thread too lol. I'm in exactly the same position. No response from google.
Google Play error
Yep....i got same problem here in UK. I wondered if it was anything to do with the ROM im using? CM9 Kang galaxy Nexus. When i try to download from my phone i get error processing purchase. When i log in to google play on my pc..i select a download and it says this item will be downloaded shortly. But the download never arrives on my phone. Dunno what the problem is?
mgf8384 said:
Yep....i got same problem here in UK. I wondered if it was anything to do with the ROM im using? CM9 Kang galaxy Nexus. When i try to download from my phone i get error processing purchase. When i log in to google play on my pc..i select a download and it says this item will be downloaded shortly. But the download never arrives on my phone. Dunno what the problem is?
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It seems not the same problem. This is another google play problem...
This discussion about the problem when the purchased app not in app-list when I trying to download&install app, google play say that the app is not bought.
Google Play thinks I have not purchased any apps.
I noticed that going to play.google.com and trying to install apps that way would give me errors. Trying to view my apps would have a page error. All my apps on my phone are gone, but my tablet has them oddly. Weird!
dude2k5 said:
I noticed that going to play.google.com and trying to install apps that way would give me errors. Trying to view my apps would have a page error. All my apps on my phone are gone, but my tablet has them oddly. Weird!
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I have them on my phone and not my tablet! I think it might be related to market version whether or not they disappear device side. Can only assume the newest versions of market/store download the list from the server, rather than locally. Play.google.com doesn't work for me either.
Kurisu87 said:
what rom are you using buddy?
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XWLP2 4.0.3 stock for sgs2.. Web site is blank too so not rom related I think.
Sent from my GT-I9100 using XDA
I am also having the same problem after updating to OrDroid 1.7.5 from 1.7.3 hope this is fixed soon so I can install my apps from my backup.
I'm also have issues with my Galaxy S2 and Xoom
Same problem here with my Defy. I'm on CM7.2 Nightly build.
Just started having this problem a few moments ago on my Xoom. Cannot install any apps from the play market from my PC and keep getting server error when trying to access my apps on my xoom. Not checked my Galaxy S II yet... maybe a problem with Google?
I was going to post this in a device specific forum but it happened on both of my CM 10.2 devices at the same time. This isn't a question so much as how I managed to solve the problem.
I was getting a 403 error and unable to download a lot of updates for some apps. Specifically Lux and 2Do as well as some issues with SkySafari and a number of other paid apps. The error seems to have something to do with apps having been bought on one but not both of my Google accounts. Like many I have a "household" Google account to keep from having to buy one app 6 times or more often subscribe to a magazine or buy a book for every individual in my family.
So, I went around and I did the thing where you remove all of your Google accounts, wipe data on Play Store, Services, and Framework and then add back. I started to have to do that every single time one of the problem apps updated. For Lux I did a test and bought it on both accounts, this cleared up the problem. Not going to happen though, defeats the entire point. Finally on one of my trials I uninstalled the updates to the play store and then cleared the data. Quickly I went in and the updates installed as long as I went into the "My Apps" under "All" and selected the account that actually paid for them.
So, I hope this helps someone before they end up doing the nuclear option and completely formatting a device and starting fresh, trying to get the errors to stop.
For what its worth the Play Store version I finally got to work is v4.3.10 and v4.4.21 (the current version) seems to have some kind of bug where this kind of problem can happen.
Google Play Services is continually stopping on ALL of my Android devices. I have searched and done extensive troubleshooting, but have no idea what to try next.
I believe that this issue is somehow related to my Google account. I believe this because:
It happens on all of my devices (unrooted Verizon Galaxy S4, latest 4.4.2 update; 2012 Nexus 7 rooted running latest CM nightly; Android VM in VirtualBox running 4.3)
If I log in to any of my devices with another Google account, the issue does not occur.
I have tried other ROMs, wiping, clearing cache and data, changing my Google account password - honestly, I do not know what is causing this. And to witness it on a VM in VirtualBox with nothing but the OS and GApps was the final straw, causing this post.
The issue is not with the Play Store - it is with Google Play Services. So, anything utilizing Google Play Services (basically, anything Google, and then-some) causes this issue. Hangouts, Maps, Play Store, Music, my RSS reader (D7), etc.
And again, my phone is unrooted, and I've factory reset my phone - it happens as soon as I log in with my Google account, without any apps installed, other than those from the factory ROM. Same can be said for my tablet, and my VM - and my Android VM is as clean as they come.
I am a technical guy, I've been in the IT field professionally for over 15 years, and have been tinkering since I got an Amiga 500 in 1988. I've got some background, and it takes a lot for me to reach out for help because I'm a "fix it myself" type... but I am honestly at my wit's end here.
The only other solution I can see would be to create a new Google account, but that's not really an option, considering I would lose my paid apps, and anything else associated to that account.
Any other ideas or advice is appreciated
PS: I already posted this to the "Assist" forum, but had been asked to repost it here.
calanthe said:
Google Play Services is continually stopping on ALL of my Android devices. I have searched and done extensive troubleshooting, but have no idea what to try next.
I believe that this issue is somehow related to my Google account. I believe this because:
It happens on all of my devices (unrooted Verizon Galaxy S4, latest 4.4.2 update; 2012 Nexus 7 rooted running latest CM nightly; Android VM in VirtualBox running 4.3)
If I log in to any of my devices with another Google account, the issue does not occur.
I have tried other ROMs, wiping, clearing cache and data, changing my Google account password - honestly, I do not know what is causing this. And to witness it on a VM in VirtualBox with nothing but the OS and GApps was the final straw, causing this post.
The issue is not with the Play Store - it is with Google Play Services. So, anything utilizing Google Play Services (basically, anything Google, and then-some) causes this issue. Hangouts, Maps, Play Store, Music, my RSS reader (D7), etc.
And again, my phone is unrooted, and I've factory reset my phone - it happens as soon as I log in with my Google account, without any apps installed, other than those from the factory ROM. Same can be said for my tablet, and my VM - and my Android VM is as clean as they come.
I am a technical guy, I've been in the IT field professionally for over 15 years, and have been tinkering since I got an Amiga 500 in 1988. I've got some background, and it takes a lot for me to reach out for help because I'm a "fix it myself" type... but I am honestly at my wit's end here.
The only other solution I can see would be to create a new Google account, but that's not really an option, considering I would lose my paid apps, and anything else associated to that account.
Any other ideas or advice is appreciated
PS: I already posted this to the "Assist" forum, but had been asked to repost it here.
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i can make a suggestion but after that, i unfortunately wont be able to help you with the results.
you could run a "logcat" when this happens and save it, also grab the last kmessage. please use google on how to do this, im no expert.
but, with those 2 files in hand, try and find someone knowledgeable in interpreting the code, a developer if possible, and they should be able to tell you what is causing the error and if it can be fixed.
alternatively, you could email google, explain your situation, and ask them if you could make a new email and they could transfer your apps because the problem appears to be a glitch in their system. i dont know if they can or will do it, but its worth a try.
hope that gets you headed towards a solution.
logcat is a great idea - thanks! I was considering using something like wireshark to grab the packets being exchanged when the issue occurrs, but then realized that the data is likely encrypted anyway ... but your suggestion is much simpler. When I have a little more time to devote to it (perhaps Saturday morning) I will give that a try on my Nexus 7 or VM.
Regarding e-mailing google - is there a support address I can use to contact google? Everything I "google"'d about it seemed to indicate that was a non-option. I'm open to that, if it's possible.
calanthe said:
logcat is a great idea - thanks! I was considering using something like wireshark to grab the packets being exchanged when the issue occurrs, but then realized that the data is likely encrypted anyway ... but your suggestion is much simpler. When I have a little more time to devote to it (perhaps Saturday morning) I will give that a try on my Nexus 7 or VM.
Regarding e-mailing google - is there a support address I can use to contact google? Everything I "google"'d about it seemed to indicate that was a non-option. I'm open to that, if it's possible.
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im really not sure thare is a support email for google. as big as they are i just assumed there would be some sort of support.
if not an email, maybe a page where you insert issues and they reply to you. i would look though one of your account settings thoroughly to see if anything is there.
Well, good news. After putting up with this for 2 months, and submitting probably hundreds of error reports to Google, it looks like my issue has been resolved!
The answer to my problems is Google Play Services 5.0.77. I saw the leak last night and installed it, and no more crashing!
If anyone else ever finds themselves in this situation, may this be the answer to their problems as well. I know that the past two months have been frustrating for me because of this...
Thanks to all who have tried to assist!
Hey everyone,
Title says it all really over the past few days over several devices and different users in my household we have noticed that Google play store isn't working properly, we are receiving errors, connections issues and general problems overall.
I contacted Google who didn't do much in all honesty and they advised me to clear the cache for the app on my phone and clear data on both app and googleplay services, which I have done but since doing so my okay store loads but I get the error message check you connection and try again.
I have reinstalled the app using the apk on here and still the same problem.
I'm not to worried about it as I'm pretty sure the problem lies with Google especially since its happening in several device (using different accounts and same accounts)
Is there a fix for this or is it Google causing the fault as I have searched the net and found people with similar issues. (isitdownrightnow.com)
Many thanks
Azel
problem solved
azeluk said:
Hey everyone,
Title says it all really over the past few days over several devices and different users in my household we have noticed that Google play store isn't working properly, we are receiving errors, connections issues and general problems overall.
I contacted Google who didn't do much in all honesty and they advised me to clear the cache for the app on my phone and clear data on both app and googleplay services, which I have done but since doing so my okay store loads but I get the error message check you connection and try again.
I have reinstalled the app using the apk on here and still the same problem.
I'm not to worried about it as I'm pretty sure the problem lies with Google especially since its happening in several device (using different accounts and same accounts)
Is there a fix for this or is it Google causing the fault as I have searched the net and found people with similar issues. (isitdownrightnow.com)
Many thanks
Azel
Click to expand...
Click to collapse
Got this one solved for you mate, had the same problem.......... All to do with automatic time and date being out of sync with the play store. Go to time and date settings disable the automatic time zone and automatic time and date. change the date manually to say....the same date but 2013. go back to home, then go back to date and time settings, enable both time zone and time & date auto's, and hey presto........play store's back to normal.
happy days
What do you mean when you say "not working"? Do you get an error message? Does it simply crash/force close?
Did you do something to the devices between the Play Store working and not working? Did you change your internet setup somehow? Did you move to a different country? Did you start worshiping Lord Xenu?
Play Store needs to be a system app. You say you reinstalled it, so I'll assume your devices have root. When you sideload an app it installs as a "user" app. Play Store needs to be a system app. Use whatever app you used to uninstall it to change it to a system app (most root apps that can uninstall system apps have this feature...if what you used doesn't, you can find ones that will, some free). If this isn't the cause of your problem, we'll need more info to help you.
Planterz said:
What do you mean when you say "not working"? Do you get an error message? Does it simply crash/force close?
Did you do something to the devices between the Play Store working and not working? Did you change your internet setup somehow? Did you move to a different country? Did you start worshiping Lord Xenu?
Play Store needs to be a system app. You say you reinstalled it, so I'll assume your devices have root. When you sideload an app it installs as a "user" app. Play Store needs to be a system app. Use whatever app you used to uninstall it to change it to a system app (most root apps that can uninstall system apps have this feature...if what you used doesn't, you can find ones that will, some free). If this isn't the cause of your problem, we'll need more info to help you.
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Click to collapse
See comment above man........it's related to date & time sync. Easily sorted
Thanks
Hey guys thanks for the replies you were right all to do with the flipping date and time, all working now many thanks.
Azel.
(high fives all round)
I am noticing that in the playstore latest version 16.7.21 My apps & games tab, the beta apps tab has now disappeared or been removed.
Is anyone else experiencing this?
I have been having a back and forth email fight with Google regarding their proprietary Play Store software which for some unknown reason keeps dropping my Beta Apps List in My Apps and Games.
For the last 4 emails they keep telling me that my firmware is in BETA and therefore Samsung Problem . And i keep telling them its NOT. And since the Play Store is owned and created maintained by Google that this is a bug and their responsibility.
However they say its NOT.
Why does nobody in the world these days have the sense to understand and listen to the customer.
Darkat70 said:
I have been having a back and forth email fight with Google regarding their proprietary Play Store software which for some unknown reason keeps dropping my Beta Apps List in My Apps and Games.
For the last 4 emails they keep telling me that my firmware is in BETA and therefore Samsung Problem . And i keep telling them its NOT. And since the Play Store is owned and created maintained by Google that this is a bug and their responsibility.
However they say its NOT.
Why does nobody in the world these days have the sense to understand and listen to the customer.
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Click to collapse
Seems that the only way I can fix the issue is to clear data and cache from play services and cache from playstore.
Annoying though, its gotta be done daily or twice a day on occasions.
Have the latest playstore version 18 and play services. Dosent make any difference whatsoever.
Google need to find the glitch and repair it.
Is play store showing uncertified at the bottom of play store settings?
ktmom said:
Is play store showing uncertified at the bottom of play store settings?
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It's certified and updated to the latest version and latest play services.
It's strange because the other Google Account on the phone doesn't do it. Which is why I think it is something to do with Google and an issue with my account.
I had an issue with my carriers data usage app, it would give me errors and not let me use it. That turned out to be an issue with my account on their end.
Have you tried removing the problem account, rebooting then adding the account back?
ktmom said:
Have you tried removing the problem account, rebooting then adding the account back?
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Yes tried that, which was one of Google's suggested fixes but did not work.
But for some reason Google are adamant that my firmware is beta, even though I provided them a screenshot. They keep mentioning its Samsung at fault, i don't see how when it's Google Playstore and /or Google play services or account server at fault.
I think that the ROM framework can affect play services. There were plenty of issues on custom ROMs on my old N6 back in the day.
The fact that Google was stating the firmware is in beta was what made me wonder if the device was certified.
ktmom said:
I think that the ROM framework can affect play services. There were plenty of issues on custom ROMs on my old N6 back in the day.
The fact that Google was stating the firmware is in beta was what made me wonder if the device was certified.
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Click to collapse
The last thing to try is a factory reset, but then I have to mess around with Google Pay, which always is a royal Pain in the butt my bank is usable on Pay, but i always have to contact them to set up. My other Bank just asks to login to the app then approves it.
Might stick with cleaning data and cache and see if anything gets fixed.